90 Royal Caribbean Radiance of the Seas Cruise Reviews

We’ve done many transatlantic and transpacific cruises, most of which offered many activities and good entertainment for the many sea days. Unfortunately, this 18-day transpacific cruise was sorely lacking in both entertainment and ... Read More
We’ve done many transatlantic and transpacific cruises, most of which offered many activities and good entertainment for the many sea days. Unfortunately, this 18-day transpacific cruise was sorely lacking in both entertainment and enrichments opportunities, and was a boring experience overall. This was made all the worse by inclement weather that forced us to spend a lot of time indoors. And the few entertainment events that were offered almost always conflicted with dining times. As for the ship itself, Radiance of the Seas is an older ship in great need of some basic refurbishment. The lounge chairs and theatre seating are badly worn (some with tears) and very uncomfortable. The deck floor of our balcony was all rust, and the balcony chairs extremely uncomfortable because of worn seat cushions. The ship’s cruise director was a complete amateur, curt and unfunny. He took great delight in telling us he was leaving on vacation after this cruise, and we were sorry he didn’t leave sooner. The two so-called “enrichment” speakers were equally amateurish and, no doubt, came at little cost to the cruise line. The good news: service overall and in all venues was excellent, and both the service and food in the MDR was very good. Unfortunately, the breakfast and lunch buffet were limited and mediocre at best, with many repeat offerings. Lastly, we were very disappointed at how slovenly many of the passengers were, and that the ship’s staff did not enforce their own dress codes. Men wore shorts and cutoff t-shirts at dinner in the main dining room even on evenings when “casual chic” was requested. When we complained, we were told that people interpret “casual” differently. We’ve had good experience with RCCL in general, but this sailing reflected a definite cut-back in overall quality and care. This sailing was not inexpensive, but definitely over-priced for what was provided and from a comfort standpoint, and will cause us to think twice about RCCL in the future. Read Less
Sail Date September 2019
Cheap, cheap, cheap! If you want even bottled water, pay up! You can buy different drink packages ranging from about $12-$70/day per person. If you don't, you can have water, tea, lemonade, or coffee. When disembarking on land ... Read More
Cheap, cheap, cheap! If you want even bottled water, pay up! You can buy different drink packages ranging from about $12-$70/day per person. If you don't, you can have water, tea, lemonade, or coffee. When disembarking on land excursions, there was a cruise employee offering bottles of water......but only if you paid extra for that package. When we were viewing Hubbard Glacier from the stern of the ship it was very chilly outside and a server came around with hot chocolate..........only for passengers who bought the refreshment package for $29/day/person. We chose not to pay these exorbitant prices, and we ended up feeling like have-nots. A person can still buy drinks per item, and my husband paid $56 for four drinks (including the mandatory 18% gratuity). We bought our own wine on board for the above reasons, and sometimes had difficulty getting wine glasses from the bartenders because they were afraid they would run out. Food in the Windjammer cafe and Cascades dining room was mediocre at best; service in the dining room was slow. The dining room employees were always working very hard, so my guess is that food services was not well run. I was told by another passenger the specialty restaurants (for an extra charge) were not very good. There was a speaker on how to get a flatter stomach, but he turned out to be selling his product, so it was really a sales pitch. The onboard entertainment was so-so, nothing great. The exercise room was ok, but some of the machines were broken and the doors to the outside of the ship were often broken. There is nothing state-of-the-art about the ship, except the prices. All of the servers and room attendants were very friendly and helpful. They work 7 days/week and many hours a day. My understanding is their wages are not that high compared to American standards. This means the thousands of dollars we spent are mainly going to the upper echelon employees and not to those doing the hard work. If you call Royal Caribbean customer service, be prepared for a different answer every time. Royal Caribbean did not communicate logistics of the land portion of our tour very well ahead of time. Every time I called to ask a question, I got vastly different answers. So Royal Caribbean is not spending money training and communicating with its customer service reps. Finally, part of our package included a transfer from the airport to hotel on the 1st night of our trip. I called and gave Royal Caribbean our flight info (several times in order to get to someone who understood what I was talking about), and called and confirmed the transfer the day of our flight. Even so, my husband and I were stranded at the airport at 11:45pm as no one showed to pick us up. When I asked the tour director, she was apologetic and called the company to see if we could be comped and was told no - we were listed as a no-show at the airport. Impossible. We looked all over baggage claim both inside and outside, and there was no one holding up a sign and no van that indicated it was part of a tour company. Our belief is that the driver didn't want to be at the airport at that late hour and didn't show, but claimed they were there. It would have cost the company nothing to comp us a couple of drinks, but they didn't. Again, cheap, cheap, cheap! Read Less
Sail Date July 2019
This was the first and last cruise I will do with Royal Caribbean. On formal nights very few dressed up mostly people just dressed in jeans and hoodies, one person looked like she had just come from the gym in her workout clothes. We did ... Read More
This was the first and last cruise I will do with Royal Caribbean. On formal nights very few dressed up mostly people just dressed in jeans and hoodies, one person looked like she had just come from the gym in her workout clothes. We did My Dining, big mistake. I have done a similar dining on other cruise lines and it was a lot better than this ship. My advise do not do My Dining go for the set times of either 5.30 or 8.00. The food in the main dining was awful, it tended to be the same food every night with a couple of variations and it tasted like mass produced frozen food that you can get in frozen food shops. I have been on cruises before the food on those cruises were al a carte and was the best food I have had. Some of the waiters in the main dining room were awful, rude and pushy. The entertainment was diabolical, the production shows were really poor and unprofessional the worst I have seen on cruises. The cabin we had was on deck 7 and was lovely and our cabin woman Maria was lovely and nothing was too much trouble. The excursions were amazing this was the best part of the cruise. Embarkment was a nightmare, it took an hour to get on the ship which was surprising since everything is done online before hand. Once on the ship everything seemed disorganised, no clear instructions on where to go. Everyone just seem to congregate around the centrum and as everyone was sitting around with their hand luggage we assumed we could not get into our cabin as no one had instructed us otherwise. With other cruise lines this was made clear as we embarked the ship. On this ship I had to find someone and ask and this would have been nice to have found out this earlier. Our disembark was good as we had an excursion booked. Read Less
Sail Date June 2019
Trans-Pacific cruise as ships relocated to US Northwest. Normal RCI quality, i.e. excellent food and quality staff. We we disappointed that Rita’s restaurant has been closed as we used to enjoy sitting out eating guacamole / chips and ... Read More
Trans-Pacific cruise as ships relocated to US Northwest. Normal RCI quality, i.e. excellent food and quality staff. We we disappointed that Rita’s restaurant has been closed as we used to enjoy sitting out eating guacamole / chips and sharing the grande margarita with friends (it would be nice to be able to get a pitcher of margaritas for sharing but bartender thought it was mitigate over-serving issues that have happened). The ports were only ok, generally a little on the boring side but guessing due to the last ship of the season. The ship was good shape although showing signs of external wear Horrible cabin location, it’s beneath the Windjammer and Izumi speciality restaurant. The room sounds like you’re in a bowling alley due to the carts in the restaurants above running over the stippled tile in the kitchen areas. It does subside around midnight until around 4:30 am, currently 4:21 am and the banging has started. Called several times and restaurant manager did state they would try to mitigate noise, unfortunately to no avail. Asked to be moved but was not accommodated although RCI did give coupon for small discount on future cruise. VOOM on this cruise was marginally above worthless. Using SpeedTest by Ookla, download speeds ranged from a high of 1.5 mbps down to a non-functional low but averaged at 0.55 mbps across the multiple occasions that I tested. Onboard Tech stated that it speeds is up to 4 mbps, subject to weather and sea conditions but even docked with clear skies the speeds were typically sub 1 mbps. Be warned, no refunds or recourse from RCI for poor VOOM service Read Less
Sail Date April 2019
My husband and I were on the recent reposition cruise from Australia to Honolulu. We usually love RC and are Diamond (now Diamond Plus) members. This ship is in a run down condition. One of the main elevators was not working over half ... Read More
My husband and I were on the recent reposition cruise from Australia to Honolulu. We usually love RC and are Diamond (now Diamond Plus) members. This ship is in a run down condition. One of the main elevators was not working over half the time causing a log jam at the elevators. In our cabin, the sink was cracked, and hot water was seldom available. Rust was prevalent almost everywhere. There was not enough room for the Diamond and up members. In order to find seating, one had to be at the longe at least an hour early. The food is getting worse and worse over the years. The same items were on the menu night after night. And to our dismay, they ran out of vanilla ice cream in the WindJammer. On the plus side, we seemed to have a new mattresses. Our neighbors, however had an old one and were very uncomfortable. Overall, we were very disappointed in a cruise we had been looking forward to. We will be trying other cruise lines in the future. Read Less
Sail Date April 2019
I loved New Zealand, scenery was beautiful, that was the only good part of my trip. This ship is old, smelly & tired looking. The water slides & climbing wall advertised were only open for an hour once a day on port days and an ... Read More
I loved New Zealand, scenery was beautiful, that was the only good part of my trip. This ship is old, smelly & tired looking. The water slides & climbing wall advertised were only open for an hour once a day on port days and an hour twice a day on sea days so it was near impossible to use these amenities unless you wanted to line up for a couple of hours for one go - not my idea of fun. My two teenage girls were bored out of their mind for the entire trip. There’s little for kids to do on this ship. The food was not good at all. The restaurants that you pay for were very good but the buffet was absolutely shocking, same food every day & not great at all. If I knew how cramped our balcony suite would be we would have paid extra for two suites. I was stuck sleeping in an extremely uncomfortable pull out lounge for 10 days which left me with neck that I was unable to turn to the right & a sore back. The actual beds were not much better. After having traveled on cruise ships in the past I was really looking forward to watching some shows however they were boring & clearly aimed at older people, not families. I was distraught when I walked into a poorly identifiable glass wall right next to some revolving doors on deck 12. It was a clear hazard yet the ships health & safety officer ridiculed me despite having to spend the whole morning with the doctor with suspicions of a concussion, a black eye and serious swelling - management Just didn’t care. I love cruises & New Zealand was great but I will never travel on this ship again. Read Less
Sail Date January 2019
First time ocean cruisers and it probably be our last. Travelled Royal Caribbean – Radiance of the Seas. No complaints with either the food or the room. Unfortunately, due to rough seas, outdoor experiences were not available for the ... Read More
First time ocean cruisers and it probably be our last. Travelled Royal Caribbean – Radiance of the Seas. No complaints with either the food or the room. Unfortunately, due to rough seas, outdoor experiences were not available for the days across to New Zealand and a day returning to Australia. Oh well, plenty to keep you entertained within the ship. The infrequent and non-current movies. The organised activities (Halloween for one) for 2000 odd people in the ‘Centrum’ (small central foyer of the ship). There was the talk from Adam Houlahan (which I’m sure the company did not vet prior to him presenting, and I hope he wasn’t paid). The up-sell was constant and off-putting for a ‘relaxing’ holiday. The cost of alcohol was excessive considering we were in international waters and not subject to duties. One Crown lager stubbie equated to $13.90 Aus once their 18% gratuities were added. I was really impressed, when I delivered to Guess Services on our departure, valuable jewellery from the previous room occupant, which had been left in our safe and had only been discovered. No receipt was given for the property handed in, and when asked for one, the request was denied. I advised the guest service officer that I required one as I did not want to be investigated/blamed when the owner attempted to locate their property. A few days after the cruise, I followed up with Royal Carribeen about the jewellery. There was no record of me handing it in and they could not describe the items I had given. Hmmm. Read Less
Sail Date October 2018
Embarkation not to much of a problem. Everything went down hill after that. Service at the bars extremely slow gave up waiting after 10 mins of being ignored while bar attendents having private conversation. Cabin very small bed extremely ... Read More
Embarkation not to much of a problem. Everything went down hill after that. Service at the bars extremely slow gave up waiting after 10 mins of being ignored while bar attendents having private conversation. Cabin very small bed extremely uncomfortable to the point of not being able to get a decent sleep food very poor standard deserts tasteless enertainment a shambles and of very poor standard constantly being pushed to pay over the top amounts to participate in activities on board that are for the most part free on other cruise lines shore excursions prices were daylight robbery at best $278 us if booked through the ship $99nz if you booked online with the tour company on shore missed a lot on shore due to the terribly bad organization involved in getting of board had to pay for shuttle bus to get from the ship into the town . We got into wellington at 1pm by the time we got on the shuttle and into the city it self it was 2.30 the shuttle had two stops one at either end of town not close to much at all last shuttle back to the ship was at 4.30 an absolute waste of a stop didnt give you any time to explore and see much at all went to the murder mystery dinner a complete waste of money and time nearly 2 gours before dinner served food was awful service very slow whole night very badly organized will not come back to this cruise line unless significantly raise their standards also didnt accept my credit card which created some problems they need to inform you at time of booking if they dont have the facility's to accept all credit cards had to pay the over the top fees the on board atm charged to withdraw cash to pay onboard account wont be back they need to retire radiance of the seas and give the crew a refresher course in hospitality something a lot of them were sadly lacking Read Less
Sail Date October 2018
A birthday party that started badly with a three hour entry. A casacade dining experience where we couldnt sit with birthday group. Poor restuarant food so paid extra for dinners. Public areas were so brightly lit and loud. I never ... Read More
A birthday party that started badly with a three hour entry. A casacade dining experience where we couldnt sit with birthday group. Poor restuarant food so paid extra for dinners. Public areas were so brightly lit and loud. I never found a nice quiet place with a musican to sit and relax. Entertainment was the best part of the cruise. Dining staff in main restuatant were ran off their feet as were. Many bar staff. We waited for half an hour to get some beer. Thet could have seperate lines fir cocktails and beers. Glass walls were nice and i enjoyed leaving from circular key. The arrival back to sydney and our departure went smoothly, though again the breakfast was so poor , i was very much surprised. The hash brown tasted like flour not potatoe and scrambled eggs were hard. The tomatoe was fine. The toast was cold and the tea was bitter. Read Less
Sail Date October 2018
This was it first cruise and is likely to be the last. We left 4 hours late and traveled the inner passage at night, couldn't see anything. The ship is fundamentally a shopping mall - hotel on floats with gambling room, and an ... Read More
This was it first cruise and is likely to be the last. We left 4 hours late and traveled the inner passage at night, couldn't see anything. The ship is fundamentally a shopping mall - hotel on floats with gambling room, and an incredible assortment of bars (who drinks $60/day of alcohol?) Aside from one glacier view nothing but far land on one side and empty ocean on the other. We were transported from one tourist trap to the next, with villages doubling or tripling population as the ship comes in. A hassle to get in and out with security and room card (I understand they don't want anyone left stranded, especially those who drink $60/d alcohol!!) The presentation on board were poorly presented with low quality visuals. One experience was enough. Not interested in social games, bingo, arcade game or whatever. Very few opportunity for photography. Incessant push to buy non sense watches and the likes. Too much smoking! The good thing about such an enormous ship is that it is very stable and food was good. Otherwise a miserable experience Read Less
Sail Date August 2018
We chose RCI because we have sailed on them before and generally have good experiences. This however was not the case on the Radiance. From the time we got on the boat things were awful. The boat smelled like raw sewage when we first ... Read More
We chose RCI because we have sailed on them before and generally have good experiences. This however was not the case on the Radiance. From the time we got on the boat things were awful. The boat smelled like raw sewage when we first got on. I thought that it might have been Seward but as the cruise wore on I would still occasionally smell raw sewage. State room attendant was good. Main dining not so good. First day I had to ask for tea three times and bread twice. When I mentioned it to the head waiter he took care of the problem. Our waiter, however, had about 15 guests to serve and he was always behind. Most of the other tables had dessert before we had our entree. Not his fault he just had too much to do. The Radiance is an older and smaller boat and doesn't have the amenities of the larger ships, no promenade, very few, if any after hours dining like the bigger ships. They did, however, have a lot of specialty dinning that they pushed at you from all directions. I believe they had five specialty restaurants, and one after hours snack station. Windjammer was always crowded as usual. Always hard to find a seat during peak hours. On most of the ships we have been on dining is at 6:30 and 8:30 with shows at 8:30 and 10:30. On the Radiance the dining is 6 and 8 with shows at 7 and 9. 8:00 diners have to go to the show at 7:00. I prefer the old way with dining at 8:30 and the show after. On the Radiance it would not make much difference because the shows were pretty bad anyway. We walked out of two of them. They have self leveling pool tables on board, which seems kind of nice until you tried to play on them. Most of the time they were broke, balls were missing and the tables locked in one position. We did the cruise tour with 5 days in Alaska before the cruise. The tour part was far superior to the cruise part. We both decided that we would never said on the Radiance again. Read Less
Sail Date June 2018
The itinerary was great. I enjoyed Alaska, but I was disappointed in RCI. Yes Radiance is old and small but I expected that. I didn't expect a poorly trained crew. Outside of food service, I had to ask for assistance twice. I ... Read More
The itinerary was great. I enjoyed Alaska, but I was disappointed in RCI. Yes Radiance is old and small but I expected that. I didn't expect a poorly trained crew. Outside of food service, I had to ask for assistance twice. I found it difficult to make someone understand because they were too busy arguing with me. There only excuse was that it was a small ship. It was not the ship it was the attitude of the crew. Entertainment was disappointing as well. People walked out of CITY OF DREAMS. I went to sleep. The cruise director staff was hard to find. I have been on smaller ships with many more activities. The compass was poorly edited. It referred to the northern route so it wasn't fully updated. Hallways were blocked with steward carts all day long so it was difficult to navigate the small hallways. Shore excursions staff were poorly trained and rude. The guest services were rude. My roommate and I had seperate sea pass cards but they put everything on hers. I asked them to reverse some of them and put them on mine, they gladly did that but they went ahead and put them right back on hers instead of mine. They said they did not understand. I just gave up and reimbursed my cabin mate. I was disappointed. When I asked about the arrangements and reservation that I made on the RCI website prior to departure, guest service said they did not see them and told me to speak with my travel agent. I told them they were my travel agent and they told me if I paid for things ahead of time I needed to prove it. I understand the need for the that. I showed them my receipt and they then told me they didn't see it so it must be a banking error. I had to call my bank and have them fight with them. This was my vacation that I paid a lot of money for. Read Less
Sail Date June 2018
We booked this cruise while we were sailing on Empress of the Seas to Cuba. We have sailed with this line several times before, with Celebrity and RCL ships. In every instance except for this one, the cruises have been excellent. NOT this ... Read More
We booked this cruise while we were sailing on Empress of the Seas to Cuba. We have sailed with this line several times before, with Celebrity and RCL ships. In every instance except for this one, the cruises have been excellent. NOT this one. Cruise was from Hawaii, around the islands, ending in Vancouver, BC. 10 days. We had been to the islands 35 years ago and wanted to get back to see the changes. Sailing dates were May 3-13, we flew in a day early to catch up on Honolulu sights which was a good thing, should have come in two days early or more. Pearl Harbor was outstanding(not a RCL feature) We were scheduled to board at 12:30, got to pier at 12:15, checked luggage and then lines started. Did not get to cabin until 2:30 at which point we were told that cabin was not ready and would not be ready until 3:30-4pm. That was the first clue. Finally got to cabin at 4, luggage arrived at 7pm. we had dinner at 5:30. Ship was full, 2500 guests, wait staff was stretched. We had a table for 4, but our waiters also were serving three other tables, 2 tables of 10 and one table of six. Guess who came in 4th. Seriously understaffed in Dining room. This was true for entire cruise. Maui was next day, Tenders in, very small harbor, we were fortunate, to get out early, later passengers were not able to get off the ship due to congestion in the harbor. It got worse later when all the tours that had gotten out came back at the same time. The line for the tenders was 90 minutes in the heat, and 500 yards long. Oh and it was formal night, we did not get back to ship until 5:15 pm, not a lot of time for changing and cleanup. Big Island was day 3, Tenders again, I had an accident getting into the tender-what a fiasco, nothing from RCL, Sitting in the tender bleeding from the knees, and the only comment from staff was to ask what was my cabin number. Went to infirmary to get it checked out, Medical staff was great-but as I walked out of infirmary, I was accosted by one of the security staff who proceeded to interrogate me and tried to criminalize the incident. By the way, he had a body camera on him and was filming the entire interrogation., When I complained to the desk, the response was "we apologise for the inconvenience" Next stop Kauaii, that was on a pier and the visit was excellent. However at Kauaii and also in Victoria, BC, I was now subject to "special attention" whenever I reboarded the ship. I wear an external brace on my knee, so I got "wanded and patted down" each time back to the ship. I did bring this up to RCL on two occasions, first on board the ship where there was no response. Second directly to RCL via the website, there has been no response to date. I am completely baffled by this indifferent or even vindictive response by the staff to a guest. Read Less
Sail Date May 2018
We selected RCL because we’ve sailed with them in the past & liked the Sydney roundtrip to NZ itinerary. We felt the cruising would be relaxing & a good change from our earlier busy Australian driving adventure. In retrospect ... Read More
We selected RCL because we’ve sailed with them in the past & liked the Sydney roundtrip to NZ itinerary. We felt the cruising would be relaxing & a good change from our earlier busy Australian driving adventure. In retrospect we feel we should have chosen to fly to NZ, hired a car or done a bus tour in order to see more of this lovely country. The voyage to & fro consumed a total of 4 days on the Tasmanian Sea. Add to that the other sea days so because we didn't particularly enjoy the cruise that time was wasted as well. Our initial impression of the ship was disappointment, it looked tired, windows needed a scrub, areas needed a paint touch up. Some of the furniture looked tired. Some areas, restrooms there was a noticible mildew smell, every time we entered the area leading to the Schooners lounge & specialty restaurants this smell was more pronounced. Another unpleasant odour was on our 8th floor stateroom level. For the first few days we had to walk through an area of a sewage smell coming from one of the cabins. (There was no other way to the staircase) I mentioned this to the Stewart & he minimized our comment however on about the 3rd day there was a suction vacuum or dryer?? coming from the ceiling in this exact area. There were other areas that had a mildew smell but not as pronounced as the areas mentioned. With any of the sea days usually there are some activities & music around the central pool area. On some days the ship was rolling or weather was overcast but even on sunny afternoons when it was pleasant the hot tubs were filled with children (no parents) & a family movie was playing on the large screen. 1 day I counted 9 kids & 2 adults in the hot tub.There seemed like a large # of visible children even though it was not a school holiday. There was a kids area but it seemed like the parents preferred to have them in the adult areas in the afternoon. I’m sounding like we don’t enjoy kids & that’s not true. Smoking was confined to the Port side but that is a useless restriction with sea wind. We would love to find a smoke free cruise-(spoken from ex smokers). We did the anytime dining & generally we experienced very little wait time however we ended up @ tables for 8-10 people & often people were being seated @ different times. The meal was rushed, over in an hour, food was mediocre, dining room loud, lighting bright & the room seemed like a convention milieu.it was not a pleasant dining experience. We solved this by purchasing dining for $30pp pp/night in specialty restaurants. It took us a while to do this but out of 11 meals, 3 were perfect. Large windows providing beautiful ocean & sunset views, subdued lighting, excellent attentive service, relaxed milieu, delicious food. The daily itinerary was not all that interesting. There was the usual Trivea, art auction, towel folding dance lessons all held indoors; on deck there was not much I can recall. We did go to a sushi making class in the Japanese restaurant. It was fun, we all made a large plateful of different rolls which was neatly packaged for us to have for later. The downfall of this is that we learned it cost $30pp usd. The class was 2 hours after we had breakfast. It was in the last day of our cruise and we were dining @ 6pm so we didn’t want to fill up on sushi. So a waste for us however our Stewart seemed pleased to accept our 2 offerings. The evening entertainment didn’t offer too much variety. There were 1 hr shows @ 2 different times, music in the foyer, an Irish Pub or a piano bar. We always liked the humour of Danny the talented piano player. The usual shopping frenzy in the last days was ok, not much variety but good for the US cruisers shopping in their USD. We cannot recommend sailing on the Radiance and or on this Itinerary. The ship is tired looking, it diesn’t offer much in the way of good dining other than if you pay extra & entertainment is minimal. Read Less
Sail Date March 2018
We chose the cruise for the itinerary and just assumed that everything else would be OK, as Royal Caribbean is a known brand name. Unfortunately, not so. The standards of service and food were poor, The quality of the food was ... Read More
We chose the cruise for the itinerary and just assumed that everything else would be OK, as Royal Caribbean is a known brand name. Unfortunately, not so. The standards of service and food were poor, The quality of the food was acceptable (but by no means notable), but having it served up in pretty much the same way every single day was monotonous in the extreme. We could not wait to get off and have a decent meal. Cabin was smaller than expected, but acceptable. Activities were pretty much zero. There were quite a few quizzes, and luckily both I and my travelling companion love quizzes! Before we boarded we had joked about napkin folding, but it proved to be the most interesting activity on board (not that we went - but it was fun to joke about). Unless you gamble, which is what I guess RC want you to do. Entertainment was not up to much. Read Less
Sail Date March 2018
We chose the Radiance because of its itinerary in New Zealand and Australia and because of the good experiences we have had on several other Royal Caribbean ships. Unfortunately, our experience on the Radiance fell well below our previous ... Read More
We chose the Radiance because of its itinerary in New Zealand and Australia and because of the good experiences we have had on several other Royal Caribbean ships. Unfortunately, our experience on the Radiance fell well below our previous Royal Caribbean cruises in the Mediterranean and the Caribbean. Overall, the ship seemed to have many issues that need correcting, including the menu choices and food preparation in the main dining room at dinner, the boring and tasteless food in the rather small buffet and the poor condition of the ship's furnishings. The Radiance is definitely showing its age and should be brought into dry dock for a complete refurbishment or should be retired. The balcony cabin we reserved was large enough and had a much larger balcony, as we were on the hump. The bed and pillows were comfortable and linens in good condition. However, the furniture was in need of refinishing. The bathroom shower had a curtain rather than a sliding curved door, so was difficult to keep water from splashing on the bathroom floor. The shower head was difficult to move away from the front so added to the problem. When we boarded and got to our cabin, we found lots of paint chips that must have been dislodged when the ship was power washed. They were stuck like glue to the balcony decking and on the 3 chairs and large table there. I tried to get them off by wiping down with a damp towel, but they would not budge. Our cabin steward was great as was our head waiter and his assistant. The rest of the crew were very hard working and pleasant, with the exception of those at the Guest Services and combined Shore Excursion desk, all of whom were not very helpful nor very pleasant. They did not seem to know what they were doing half the time. The touted VOOM wifi was spotty and sometime nonexistent and the entertainment was not very good except for the one night when there was a great tango group. The comedians were horrible. Pools on the ship were very small and not designed to resist movement, so were sloshing a lot when at sea. The workout room is adequate, but some of the equipment needs replacing as some were difficult to change adjustments and one slipped out of the adjustment pin for several people when I was in the gym. Classes looked good, but some were designed to sell orthotics or other things. We will not cruise on the Radiance again unless it undergoes a complete overhaul and we are sure many other passengers would echo our sentiments. Many things made us wonder if RCCL is cutting back to improve their bottom line. May backfire, as lots of passengers openly expressed their dissatisfaction with cruise to everyone within earshot. Read Less
Sail Date January 2018
Royal Caribbean's Radiance of the Sea cruise to Australia and New Zealand was a major disappointment. The ship was originally constructed in 2001 and needs significant upgrading! A lot of maintenance items need to be repaired; ... Read More
Royal Caribbean's Radiance of the Sea cruise to Australia and New Zealand was a major disappointment. The ship was originally constructed in 2001 and needs significant upgrading! A lot of maintenance items need to be repaired; original seating in the theater, water slides and pool that have not been upgraded since 2001. The cabins were also very dated and the "large" balcony cabins resemble a floating Motel 6. Cascades dining was also a disappointment with many food items having to be returned to the kitchen as they were not edible. The Cascade's dining room is similar to being at a large convention, but with below average food quality and service. Although there were 2 "formal" dining evenings, during these evening, 1/5 of the guests wore a sports jacket; The rest of the evenings were "theme" dress codes including rock n roll, 70s, country, Aussie, etc., that should be eliminated. There is a strong up-sell to upgrade to other restaurants on the ship which, unfortunately, were the only good meals that we experienced on the cruise. The entertainment on the ship was poor and consisted of a hypnotist, comedian, a bad Michael Jackson impersonator, and other acts that were basically similar to a high school talent show. The cruise's itinerary was excellent, but all services and accommodations were significantly inferior to my other cruise experiences. I would recommend travelling on Princess that has a similar New Zealand/Australia itinerary. FYI...most excursions do not include any meal service even if they are all day activities... Read Less
Sail Date January 2018
We chose the Radiance because of its itinerary in New Zealand and Australia and because of the good experiences we have had on several other Royal Caribbean ships. Unfortunately, our experience on the Radiance fell well below our previous ... Read More
We chose the Radiance because of its itinerary in New Zealand and Australia and because of the good experiences we have had on several other Royal Caribbean ships. Unfortunately, our experience on the Radiance fell well below our previous Royal Caribbean cruises in the Mediterranean and the Caribbean. Overall, the ship seemed to have many issues that need correcting, including the menu choices and food preparation in the main dining room at dinner, the boring and tasteless food in the rather small buffet and the poor condition of the ship's furnishings. The Radiance is definitely showing its age and should be brought into dry dock for a complete refurbishment or should be retired. The balcony cabin we reserved was large enough and had a much larger balcony, as we were on the hump. The bed and pillows were comfortable and linens in good condition. However, the furniture was in need of refinishing. The bathroom shower had a curtain rather than a sliding curved door, so was difficult to keep water from splashing on the bathroom floor. The shower head was difficult to move away from the front so added to the problem. When we boarded and got to our cabin, we found lots of paint chips that must have been dislodged when the ship was power washed. They were stuck like glue to the balcony decking and on the 3 chairs and large table there. I tried to get them off by wiping down with a damp towel, but they would not budge. Our cabin steward was great as was our head waiter and his assistant. The rest of the crew were very hard working and pleasant, with the exception of those at the Guest Services and combined Shore Excursion desk, all of whom were not very helpful nor very pleasant. They did not seem to know what they were doing half the time. The touted VOOM wifi was spotty and sometime nonexistent and the entertainment was not very good except for the one night when there was a great tango group. The comedians were horrible. Pools on the ship were very small and not designed to resist movement, so were sloshing a lot when at sea. The workout room is adequate, but some of the equipment needs replacing as some were difficult to change adjustments and one slipped out of the adjustment pin for several people when I was in the gym. Classes looked good, but some were designed to sell orthotics or other things. We will not cruise on the Radiance again unless it undergoes a complete overhaul and we are sure many other passengers would echo our sentiments. Many things made us wonder if RCCL is cutting back to improve their bottom line. May backfire, as lots of passengers openly expressed their dissatisfaction with cruise to everyone within earshot. Read Less
Sail Date January 2018
I went on the Bravo Cruise, to experience the musical entertainment program, including numerous renowned performers, all of whom were absolutely wonderful in every way. I was able to go on this cruise because of the special reductions ... Read More
I went on the Bravo Cruise, to experience the musical entertainment program, including numerous renowned performers, all of whom were absolutely wonderful in every way. I was able to go on this cruise because of the special reductions ofrered in the month prior to sailing. As a solo traveller, it became affordable. However, there were numerous disappointments and overall expectations of the sailing experience were not met. Although this is a charter cruise, there were certain cuts made to amenities and basic offerings which I found unacceptable. As far as toiletries go, only small rounds of soap were provided, and absolutely nothing more. There was an empty mini-bar, with not even water provided. Bottled water had to be purchased at USD2 per bottle. Any coffee from a coffee machine was regarded as 'specialty coffee' and had to be purchased, a regular size costing USD3. Cleanliness of the cabins and general condition left a lot to be desired. It was not uncommon to receive badly worn and marked towels. The interior of the wardrobe had badly soiled and unswept carpet. The floor beneath the dresser was dirty on arrival and remained so throughout the trip. Public areas of the ship are generally better maintained, although much of the main resturant seating is badly marked and due for re-upholstering. The standard of food offered just makes the 'fair' grade, and nothing more. Service varies by section of the main restaurant, some staff being properly trained but the majority being very poor at their job and often quite arrogant as well. Their focus is on selling the extra packages, for dining in specialty restaurants and drink packages. There was incessant repetition of these offers which waiting staff are keen to sell in order to get recognition in some form. They were also not backward in reminding the customers to tip at the end of the cruise. The organisation of the daily headliners concerts was an absolute disgrace. People were expected to queue for up to an hour and a quarter on average before gaining access to the main theatre. Then there was rush to get seats and keep seats for others. No attempt was made by the organisers to accomodate mobility impaired customers; they were expected to queue along with everyone else. Once inside the theatre, the waiting time before a performance was usually at least 45 minutes. Surely for cruises such as this, seating for the shows could be pre-organised ( just as for dining preferences- early or late sittings) and allocated on the basis of date of booking, where possible allowing for individual preferences as to fron or back stalls or circle. During the day, when a variety of musical performances were offered in different areas of the ship, there was always a rush for seating and never sufficient for those who wanted to attend. Concerts in the ship's atrium area (The Centrum) were always packed and many people had to try to find seating on the decks above, overlooking the atrium. The acoustics, however, were not conducive to this being a great solution. One had to spend a lot of time just trying to get a seat for a performance, or standing space in some cases. Additional seating for the number of people attending the most popular events has to be addressed as a priority. The most positive comment I can make about this cruise line is that boarding and disembarkation are very well organised and flow smoothly. Would I go on this cruise again? No, not unless significant changes were made. Read Less
Sail Date October 2017
We really like the itinerary for the sea and land tours. Besides the cabin issues we had some other issues were: We went the entire week WITH NO HOT WATER. One day we had no water at all. And yes I called maintenance. Children were ... Read More
We really like the itinerary for the sea and land tours. Besides the cabin issues we had some other issues were: We went the entire week WITH NO HOT WATER. One day we had no water at all. And yes I called maintenance. Children were allowed to run freely in the casino. One evening in the Champagne Bar children were playing football with a shoe. Besides the parents not doing anything I feel the crew members should have. The food in the Windjammer Café was consistently cold. Wait Staff in the Windjammer was slow. Bar Staff around the pools and in casino was non-existent. This was our 11th Royal Caribbean cruise and our 16th overall. Very disappointed with the ship and crew. I will sail with royal Caribbean again but not on this ship. We booked a 6 night excursion for after the cruise. We had NO DETAILS at all. I called in the spring and was told we would get that info on board. We got it the last night of cruise. Read Less
Sail Date August 2017
I made a resolution: choose a cruise solely for its ports. The rest is likely to be a disappointment. Too many sour faces and mediocre service. The food was good for a weight loss regime, and I did lose some weight, The bathroom in the ... Read More
I made a resolution: choose a cruise solely for its ports. The rest is likely to be a disappointment. Too many sour faces and mediocre service. The food was good for a weight loss regime, and I did lose some weight, The bathroom in the cabin smelled bad from the start. Knowing that the ship had not been refreshed in a long while, I did not even bother to complain (I had read a review that referred to this issue). The balcony cabin (7024) had one advantage: it was quiet. The balcony was really nice when we were at the Hubbard glacier but the comfort was not comparable to the cost. A 2 star hotel, probably. How bad the food? You can tell that they are racing for the bottom. Even the pizza is awful. This is not surprising: they heat frozen pizzas with the toppings. I saw a waiter collecting noodles spilled on the service table and putting them back in the container. This is not what you want in a cruise when everybody is worried about norovirus. Why is the food so bad? It is worse in the self-service, because it has been heated and re-heated. The coffee is undrinkable, so you go for the $5 cup of coffee. I did not want to do the same with the food. Children activities: yes, if you can convince your child to stay. Mine said that it was like school and could not get him to go back. Was there anything good? Yes: the itinerary was fantastic. In the future, I will know what to expect and will pay for the cheapest cabin and keep the money for the excursions. Read Less
Sail Date July 2017
Was very disappointed since most reviews for this cruise ship and line are pretty good. Went on an Alaskan cruise, which meant most of the ships outdoor areas were not really usable. This left limited common spaces to hang out. Food was ... Read More
Was very disappointed since most reviews for this cruise ship and line are pretty good. Went on an Alaskan cruise, which meant most of the ships outdoor areas were not really usable. This left limited common spaces to hang out. Food was mediocre, but I did always have something I could eat. Interior room was pretty spacious. Overall, my review would be a 3.5/5 here. Why 2? Member of our party got FOOD POISONING on the boat (and definitely from the boat since it was after a full sea day). He threw up outside the Windjammer (buffet) in front of staff and NO ONE HELPED him. After seeing an on-board doctor, he was appropriately quarantined. His pregnant wife had to be quarantined with him, since there are no other rooms available (which turns out the medical staff had no way to know this and should have called guest services to arrange a room). He suggests that maybe she could stay with her family (me) instead since she's pregnant. Doctor says that's fine. There was no follow up to this at all. No one told her or me about this, or to arrange even extra sheets/towels. They deactivated his room card, but not hers, she got into their room, where he updated her. And then, she updated us. We called house-keeping for additional sheets and such, and explained the situation. Wasn't even given a cot. She slept on a short couch. Went to file a formal complaint the next day with guest services and was just passed off to medical. Where they kept explaining the reasoning for the quarantine instead of addressing the fact that they were going to 1) quarantine a pregnant person with a "very contagious" (in their words) person; and 2) not follow up with sleeping arrangements. Doctor claimed she didn't realize his wife was pregnant, and she's "sorry he felt he told her". Personally, she probably should have asked who he was staying with even if he hadn't told him. He could have been staying with his 90 year old grandma or someone who's recovering from something or in some other way vulnerable too. Was assured that they followed company policy - The End. Oh, and that the doctor would have definitely heard if he had told her she was pregnant, but probably wouldn't have done anything differently anyways. TL;DR don't get food poisoning don't expect help if throwing up in public space 4/10 would NOT RECOMMEND POSITIVES Without the food poisoning incident, the cruise was otherwise passable. Cabin - had an interior cabin that was quite a bit larger than expected, with a sleeping area and a decent sitting area. Lots of storage everywhere. Lots of lights each with their own control. Cabin bathroom - small, but relatively functional. Powerful shower, which was great for the showering part. Shower curtain was not enough to contain the water. You'll feel the accomplishment once you figure out how to shower without flooding the entire bathroom. Dining (buffet) - I found most of the food either too salty or too sweet, but I did always have something to eat that I enjoyed. I would have preferred some "regular" choices, such as non-low fat yogurt. Unless you're getting water, ice tea, or orange juice, you had to line up at a drink station. So if you're a coffee drinker like me, you'll be lining up lots. Staff do come around with hot drinks too, but it's rarer, or they won't get to you when it's busy. Buffet space itself lacks seating, and there are constantly people wandering looking for somewhere to sit. You'll sometimes have to share a table with another party. There are constantly messages politely asking people to leave to allow other customers to sit. Staff will help you find seating. Not ideal, but I did always find a place. Save room for the last dinner at the buffet - everything good will be served all at once then. Dining (formal) - Food was generally passable. Service was good, but does feel a little bit rushed. Tables are super crowded. You'll be really close to other tables around you. Surprising lack of west coast seafood. Ports - I loved them. Ports were beautiful. We lucked out with great weather, and saw lots of wildlife. Bald eagles everywhere, an otter fishing for crab and whales feeding at Icy Strait. We saw the whales from the buffet windows on the boat. Had AK king crab on shore, which was expensive, but worth it! Excursions - went on the whale watching and the tea garden ones. They were great. Great service for both. The whale watching was on a special boat that doesn't use propeller blades (or whatever they're actually called), so they won't harm whales. You can stand outside, which gets a bit cold when the boat is in motion, or stay inside and watch through giant windows with free hot chocolate/coffee. Boat - weird layout, probably because it was meant for warmer weather. You had to go outside to get to the solarium (which is a very comfortable place to be), or go up and down decks. Lots of little tables around to find a seat. Could use more window seating. It would be nice if the buffet area was open when food's not served. A lot of available seating is outside, or near large opened windows. Weather was pretty good, but it's still a bit too cold and windy to read outside for long. Gym/track - Nice decent gym, well stocked with machines and free weights. There's a large open area in front of a mirror for yoga and such. Spin was also available, but I believe that was extra cost. It was a bit warm, but I find that normal for gyms on cruises. The track is just a colored ring outside on the deck. It's fine if you're up early, and no one else is on deck. Otherwise, you'll be dodging people, and they you. Read Less
Sail Date May 2017
The destinations and sea days appealed to us. Having cruised the radiance many years ago, we had no qualms of using the ship again. Our first encounter with our cabin came as a shock with worn and badly patched curtains and an over all ... Read More
The destinations and sea days appealed to us. Having cruised the radiance many years ago, we had no qualms of using the ship again. Our first encounter with our cabin came as a shock with worn and badly patched curtains and an over all shabbiness. The smell coming from the drains was terrible, our wonderful room steward was unable to help with the smell, the origin of the odour became evident when, whilst taking a shower, I found myself in almost ankle deep backflow from the drain. The bathroom was soon flooded with the terrible odour even worse! Someone was sent to work on the problem, however the odour was ever present. During some rough seas, we were awoken with drawers and cupboard doors flying open and shutting. This too was fixed with maintenance putting Velcro on the doors and drawers. But not till the following day after we had a sleepless night! The public bathrooms were not kept to the same standard of cleanliness, in fact, were quite filthy! We noticed that many cut backs had occurred such as body lotion and conditioner, both of which I had not taken having assumes that as all previous cruises, these were supplied. The crew from the captain down were fabulous . Drinks are over priced, and many of the shows were suitable for children's parties. So thanks to Radiance, cruising is now off our agenda, after all, who wants to spend 18 days on a 2 star ship! Read Less
Sail Date April 2017
We were advised by our travel agent to take a relocation cruise to enjoy a lot of extra cruising time, plus the bonus of having a few days in Hawaii before flying home. Sounded like a great idea. My daughter and her husband, both aged in ... Read More
We were advised by our travel agent to take a relocation cruise to enjoy a lot of extra cruising time, plus the bonus of having a few days in Hawaii before flying home. Sounded like a great idea. My daughter and her husband, both aged in their 20s joined us. We had only done one other cruise which was fabulous. Royal Carribbean was sold to us as a 'cut above' and more pitched to adults than families with young children. The reality was that it was an old, but well-maintained ship, only 2 main restaurants (all speciality restaurants at additional cost), plus very little to do on seagoing days. History of WWII talks, religious philosphy, learn to play bridge were the highlights of the daily activity. We felt that the whole cruise was clearly geared towards the elderly. While there were younger folk on board and there was an ongoing Michael Jackson dance contest, but even the evening concert entertainment was geared towards 'seniors'. No waterslides, and none of the onboard activities that you see in the glossy brochures (our fault for not checking more closely). The situation was made worse when rough weather closed all outdoor activity. No pools, no outdoor movies. We slept and read a lot, which was relaxing, but the 'wow' factor was certainly missing and I felt sorry for my daughter and son-in-law who spent most of their time sleeping or reading. Even internet connection wasn't available for a few days while in transit. Disembarkation was so poorly managed, that many passengers were getting angry/anxious about getting off the ship. Despite allowing 5 hours from arriving in port to get to the airport (30 minute drive), we would have missed our flight, had it not been delayed by 2 hours. The ports of call were great, but next time, we'd choose to fly to island resorts, rather than sit in a floating nursing home for 21 days. Read Less
Sail Date April 2017
We have cruised nearly 40 cruises. 7 on Royal Caribbean. We traveled as a couple. We are from Boston area and are 69 years old. The ship is showing its age in some places. Windows in common areas were filthy when we departed and were ... Read More
We have cruised nearly 40 cruises. 7 on Royal Caribbean. We traveled as a couple. We are from Boston area and are 69 years old. The ship is showing its age in some places. Windows in common areas were filthy when we departed and were never cleaned during the trip. Rust areas are visible on the outside of the ship. We were in cabin 2016. Cabin was very disappointing. Porthole for a window. 2nd level elevator lobby was always very cold. You feel like your not part of the ship. Storage was adequate. Bathroom was small but functional. A lot of bad smells at times in the bathroom. The cabin steward was excellent. Dining was very disappointing. The Windjammer Cafe buffet food was OK. There coffee was undrinkable. There orange juice was a disgrace. It was nothing more than orange colored water. Had to get coffee and orange juice at the Park Café, which had the only good coffee and juice, and carry it to the Windjammer. For the many of us who don't want a sit down lunch, the hours the Windjammer are open is a real problem. On sea days they open from 12:00 to 3:00 PM. They close and re-open for high tea at 4:30 PM. The problem is that the burgers, pizza and ice cream are in Windjammer and you can't get at these. I have never been on a ship that doesn't have access to these items at all times. This only left the Park Café with a very limited menu with one server and the Boardwalk Dog House (Total waste of space. Would be better with some other items such as pizza, burgers, fries and ice cream.) which had 3 or 4 types of hot dogs or sausages and one server to fill the needs of the ship. This was compounded when in port because they never opened the Windjammer for lunch. People returning from shore or excursions during peak hours of 1:00 to 4;00 PM looking for food were faced with long lines in the 2 limited venues. The Windjammer Café has very limited seating and uses all the adjoining restaurant spaces to pick up the large crowd that eats there, The problem is that you usually end up being for from the buffet itself. Service for coffee is not sufficient. Table clearing was slow and poorly done. A quick swipe with a wet cloth was usual. It wasn't uncommon to have to request a table to be cleaned again because of left over food and liquid still on table. They had some type of major construction going on in the Windjammer. This shouldn't be going on during a cruise. The Cascades main dining room for dinner has issues as well. It is so bright in there that it feels like day time. There are no sommeliers. Waiters serve the wine. They don't even have you try the wine when the bottle is opened. What ever happened to the last formal night with fillet mignon and lobster. If you want either you need to pay around $20 extra. The menu sometimes lacks very good choices. The normal standard every night menu isn't that good. The Cesar salad was terrible. The steak was tough. The whole experience has gone down hill and is not up to the standard that we are used to on Royal Caribbean. The service was very good at the table. Entertainment was average for the usual dancing and singing shows. Comedian was good. Didn't see any of the other guest entertainers. Casino was excellent. Lively and with proper minimums for cruising. Blackjack had many $6 minimum tables and I'm happy to say, "NO AUTOMATIC SHUFFLING MACHINES". The Diamond Crown & Anchor club is the best I've experienced. Their free cocktail time is from 4:30 to 8:00 PM. It includes a hot & cold snack bar. The hostess was excellent and attentive. The drink servers were always available. Read Less
Sail Date March 2017
Radiance of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 3.5 3.8
Enrichment 2.0 3.5
Service 4.5 4.4
Value For Money 4.5 3.8
Rates N/A 4.3

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