Was very disappointed since most reviews for this cruise ship and line are pretty good. Went on an Alaskan cruise, which meant most of the ships outdoor areas were not really usable. This left limited common spaces to hang out. Food was ... Read More
Was very disappointed since most reviews for this cruise ship and line are pretty good. Went on an Alaskan cruise, which meant most of the ships outdoor areas were not really usable. This left limited common spaces to hang out. Food was mediocre, but I did always have something I could eat. Interior room was pretty spacious. Overall, my review would be a 3.5/5 here.
Why 2? Member of our party got FOOD POISONING on the boat (and definitely from the boat since it was after a full sea day). He threw up outside the Windjammer (buffet) in front of staff and NO ONE HELPED him. After seeing an on-board doctor, he was appropriately quarantined.
His pregnant wife had to be quarantined with him, since there are no other rooms available (which turns out the medical staff had no way to know this and should have called guest services to arrange a room). He suggests that maybe she could stay with her family (me) instead since she's pregnant. Doctor says that's fine.
There was no follow up to this at all. No one told her or me about this, or to arrange even extra sheets/towels. They deactivated his room card, but not hers, she got into their room, where he updated her. And then, she updated us. We called house-keeping for additional sheets and such, and explained the situation. Wasn't even given a cot. She slept on a short couch.
Went to file a formal complaint the next day with guest services and was just passed off to medical. Where they kept explaining the reasoning for the quarantine instead of addressing the fact that they were going to 1) quarantine a pregnant person with a "very contagious" (in their words) person; and 2) not follow up with sleeping arrangements.
Doctor claimed she didn't realize his wife was pregnant, and she's "sorry he felt he told her". Personally, she probably should have asked who he was staying with even if he hadn't told him. He could have been staying with his 90 year old grandma or someone who's recovering from something or in some other way vulnerable too.
Was assured that they followed company policy - The End.
Oh, and that the doctor would have definitely heard if he had told her she was pregnant, but probably wouldn't have done anything differently anyways.
don't get food poisoning
don't expect help if throwing up in public space
4/10 would NOT RECOMMEND
Without the food poisoning incident, the cruise was otherwise passable.
Cabin - had an interior cabin that was quite a bit larger than expected, with a sleeping area and a decent sitting area. Lots of storage everywhere. Lots of lights each with their own control.
Cabin bathroom - small, but relatively functional. Powerful shower, which was great for the showering part. Shower curtain was not enough to contain the water. You'll feel the accomplishment once you figure out how to shower without flooding the entire bathroom.
Dining (buffet) - I found most of the food either too salty or too sweet, but I did always have something to eat that I enjoyed. I would have preferred some "regular" choices, such as non-low fat yogurt.
Unless you're getting water, ice tea, or orange juice, you had to line up at a drink station. So if you're a coffee drinker like me, you'll be lining up lots. Staff do come around with hot drinks too, but it's rarer, or they won't get to you when it's busy.
Buffet space itself lacks seating, and there are constantly people wandering looking for somewhere to sit. You'll sometimes have to share a table with another party. There are constantly messages politely asking people to leave to allow other customers to sit. Staff will help you find seating. Not ideal, but I did always find a place. Save room for the last dinner at the buffet - everything good will be served all at once then.
Dining (formal) - Food was generally passable. Service was good, but does feel a little bit rushed. Tables are super crowded. You'll be really close to other tables around you. Surprising lack of west coast seafood.
Ports - I loved them. Ports were beautiful. We lucked out with great weather, and saw lots of wildlife. Bald eagles everywhere, an otter fishing for crab and whales feeding at Icy Strait. We saw the whales from the buffet windows on the boat. Had AK king crab on shore, which was expensive, but worth it!
Excursions - went on the whale watching and the tea garden ones. They were great. Great service for both. The whale watching was on a special boat that doesn't use propeller blades (or whatever they're actually called), so they won't harm whales. You can stand outside, which gets a bit cold when the boat is in motion, or stay inside and watch through giant windows with free hot chocolate/coffee.
Boat - weird layout, probably because it was meant for warmer weather. You had to go outside to get to the solarium (which is a very comfortable place to be), or go up and down decks. Lots of little tables around to find a seat. Could use more window seating. It would be nice if the buffet area was open when food's not served. A lot of available seating is outside, or near large opened windows. Weather was pretty good, but it's still a bit too cold and windy to read outside for long.
Gym/track - Nice decent gym, well stocked with machines and free weights. There's a large open area in front of a mirror for yoga and such. Spin was also available, but I believe that was extra cost. It was a bit warm, but I find that normal for gyms on cruises. The track is just a colored ring outside on the deck. It's fine if you're up early, and no one else is on deck. Otherwise, you'll be dodging people, and they you. Read Less