59 Royal Caribbean Radiance of the Seas Cruise Reviews

Imagine that you're returning from a lovely excursion in Cozumel and upon reentry to your cruise ship, your sea pass causes the crew-member to utter the scary phrase "You need to report to Guest Services immediately."This ... Read More
Imagine that you're returning from a lovely excursion in Cozumel and upon reentry to your cruise ship, your sea pass causes the crew-member to utter the scary phrase "You need to report to Guest Services immediately."This happened to me aboard Radiance of the Seas on Saturday, April 23rd. While relieved to hear that I wasn't flagged because of a death in the family, I was forced to process news of a water main break that had occurred in our absence causing flooding in the aft section of Deck 9. We were told not to worry: Our belongings would be cleaned or replaced and during the cleanup, we could take a shower in the spa and have free drinks poolside. The huge, loud fans in the room left it unusable for the remaining 41 hours of the cruise. We were told the flood water was clean but the towels used for soaking up were turning brownish yellow and the smell was sickening...so much so that my husband was given 3 medications by the ship's doctor for throat irritation the following morning(Easter Sunday.) In the lesser affected room of the 2 we paid for, a roll-away cot was set up for my teenage daughter, and my teenage son slept on the couch. There were no other rooms as the cruise was sold out, but the regular room was obviously intended for only two people, as evidenced by the two life vests which we would have needed to share if there was need. As you can imagine, movement through that cabin was difficult and privacy forsaken. We opted not to have our laundry done on board as our neighbors reported having to wait a very long time only to receive it back damp and discolored. While one crew-member assured us this had not happened before, another said their quarters were similarly flooded a few weeks prior. So Saturday at 7:00p.m. instead of attending a much-anticipated show, we went to Guest Services for a pre-arranged meeting. Thanks to an employee there by the name of Kwame, I now refer to it as guest "Dis-Services". His words to my husband were "I don't even know who you are and I'm finished with you!" in a very belligerent tone. We were told by Tanya that our only reimbursement would be a $175credit and 35% off one cabin on a future cruise. What is that? I did not even want to continue to be trapped in a smelly boat for the last two days and nights, so I don't expect there will be another Royal Caribbean Cruise in our future, and those "coupons" will be sent back. As for those "free" drinks they offered us, I was still fighting for a charge reversal at 10:10 Monday morning as everyone else had departed for the airport or parking lot. While at the Guest dis-services desk, I witnessed another passenger in a screaming match with the representative who said she owed for drinks purchased at the last hour. She said she paid $10,000 for her cruise, and now they were making her miss her flight over a charge that was not hers. I'm not looking for a golden ticket here...just reimbursement of a product we purchased (a habitable cabin) that we did not receive. Royal Caribbean may be finished with us but any cruisers who have a choice in ships will be well-advised to steer clear of Royal Caribbean. Read Less
Sail Date April 2011
I would never have thought I would be writing a review on a site like this, but I can't let this go by. I took my wife and our 2 teenagers on a Spring Break, Easter cruise on the Radiance of the Sea. I have been a huge fan of Royal ... Read More
I would never have thought I would be writing a review on a site like this, but I can't let this go by. I took my wife and our 2 teenagers on a Spring Break, Easter cruise on the Radiance of the Sea. I have been a huge fan of Royal Caribbean and have booked away from other cruise lines. I have always told family and friends just how much I have enjoyed Royal Caribbean on past cruises. Never again! I don't know where to begin so I will start where all the problems began. When getting back on the ship from a day at the beach in Cozumel, we were "flagged" and instructed to see Guest Services. We were told there was an accident and our rooms were flooded. I say "rooms" because we booked 2 cabins. There was one cabin between the two we booked. We were escorted to our 9th deck hallway to be overwhelmed by a disgusting odor. Walking towards the aft portion of the ship, where our cabins were, the smell became increasingly worse. Not to mention the carpet was now squishing under foot as if walking on a soaked sponge. The sound of shop vacs and blower fans screamed in the background. We get to our cabin and thank goodness someone had the foresight to put our belongings up on our beds. We thank our cabin attendant for his diligence. This would be a good place to mention there were a few individuals that were very courteous and went out of their way to apologize for this situation. "Few" being the operative word here. One of our cabin's was completely uninhabitable. Strong pungent odor and carpeting was drenched. We were told it would be replaced, it never was. We moved all our belongings to the cabin that was the lesser of the two evils. Thinking we may possibly be able to use our other cabin at some point, as they told us we would. The stains on the towels they had put down made us realize that staying in this one cabin would not be possible. Even if you could handle the industrial size blower fans that were placed in the rooms. Evidently, for the NEXT cruise. There we are, back from a day at the beach, and the water, the shower, and the toilets are not working. Dinner in less than an hour so we were instructed to shower at the spa and use the public bathrooms. It is never my desire to use a public toilet on board a ship that has been at sea a couple of days. That was our only option. So we got ready for dinner at the spa and get back from dinner to find a note saying how sorry Royal Caribbean is and please accept $175 for the inconvenience. A nice start we thought, considering $175 is a day at the pool for a family of four. I should also mention here that when our rooms had no water or toilets, we were offered to go to the pool bar for free drinks. We were instructed to use our sea pass and the charges would be deducted. I have had tooth extraction that was easier than getting the $100 taken off our bill prior to leaving the ship. Information came painfully slow. What are we to do? Is there another room we can move to? The smell is making us all ill. The ship staff was having a meeting to decide what to do with the 20 or so people this affected. We thought, "thank goodness, something will be done." It never was done. The ship was completely filled with every cabin taken. The next day our eyes were so watery, and throats so sore from the pungent smell of a damp, dank carpet that we were concerned about what was seeping in to the carpet. We were told fresh water. The smell made us think otherwise. I asked if anyone else was having symptoms of sore throats, itchy, and watery eyes, and it was requested that we visit the ship's Dr. I don't see a Dr. for the sniffles, but now I am concerned about what these fumes and odors are that we have been breathing in for the past 15 hours. The Dr. prescribed us steroids and benadryl and told us to stay out of the sun for these make one photo sensitive. SO with two more days, we are told not to spend any time in the sun. We were also asked by the Dr why we would stay where the fumes were making us this sick. Again, the ship was full, and our one cabin that was not totally sopping wet was our only option. He offered us a bed in the sick bay. In hindsight, maybe that would have been more comfortable. The 4 of us camped out thinking that a line with the reputation of Royal Caribbean would certainly make things right. Meaning giving us what we paid for. I regret to say, that has yet to happen. Not only has that yet to happen, it may take legal action to even get something other than what was already offered on board. I should mention we also have been offered 35% off a future cruise if taken within a year. I'll say here that some in Guest Services were just out right rude and nasty when we protested our treatment. One manager elevated the situation and proclaimed, "I'm done with you!" I have never been treated with such contempt by someone in the service industry. The cruise industry is thriving. The ship must have been testing its pipes while the majority of passengers were off ship. The pressure caused a major malfunction in our section of the ship, and we are pushed aside with $275 for this "inconvenience." It ruined our vacation. The insult to this injury is to be so loyal to Royal Caribbean only to be treated so rudely. I am disputing the charge through my credit card, am writing a letter to CEO Adam Goldstein, and will report back on how this situation is handled. For now, they have created a public relations nightmare that would have been very easily fixed on board the ship before we disembarked. As I said, we were 4 of about 20 people this affected. Some worse than others, I am sure. I would go in to detail about the other friendly personnel on board, but a favorable review of the entire experience is not possible. It would be like asking President Lincoln's wife "other than that Mrs. Lincoln, what did you think of the play?" I hope Royal Caribbean learns a valuable lesson here. I know I sure have. I will never cruise on this line again. I'm afraid this is a sign of our times. There is someone else behind me to take my place if I don't book on this line. They know that, and they are treating me like this. They have become just like the other lines that I would have never considered booking with. Just with a higher fee. Read Less
Sail Date April 2011
Just sailed Radiance of the seas Jan 8 through Jan 13 and was disappointed. The cruise started out bad because the prior sailing came down with norovirus and the CDC had to scrub the ship down so instead of boarding at 2pm we did not get ... Read More
Just sailed Radiance of the seas Jan 8 through Jan 13 and was disappointed. The cruise started out bad because the prior sailing came down with norovirus and the CDC had to scrub the ship down so instead of boarding at 2pm we did not get on the ship until 9pm. This was my 12th cruise and I booked 2 rooms as I brought my son (22) and his girlfriend (22) for her first cruise. My last 3 cruises were on Disney so maybe I've been spoiled a bit. Anyway, our first day was completely wasted and we didn't even get into our room til around 11pm. From this point on the entire cruise seemed like it was completely disorganized. We Didn't get navigators (schedules of daily events) until the 3rd day so we weren't able to plan for anything. A few positives. The ship is really beautiful, the rooms were large, although the bathrooms smelled like someone had been very sick. My sons room was horrific smelling and the safe and tv did not work. They were sterilizing everything so we didn't get tv remotes til day 3, glasses to drink with til day 4 and ice was impossible to get. I could easily say this was the worst cruise I have ever been on.The staff was very nice considering that everyone on the ship was complaining.We were given a $50 credit per passenger which kinda screwed me since I was traveling alone in my cabin and I paid full price. The $50 was not enough. Lets talk about the food. OMG! The absolute worst food I have ever eaten on a cruise ship!!!. It wasn't just us. Everybody was saying the same thing. By night 4 the premier restaurants were booked solid. We did eat at Chops on night 3 and it was very good. The late night mexican buffet was so bad I spit my food back onto the plate. Realistically, I've had much better food at Taco Bell. The main dining room was terrible as well. I love steak and I actually took 2 bites of my new york strip and just gave it back. Breakfast was tasteless and cold. The fruit was the only thing worth putting on your plate. I'm betting it wasn't norovirus and putting my money on mass food poisoning. Cozumel was great and so was Costa Maya. I'm reading this and saying wow I sound like a real complainer, but I'm really not. I'm a glass half full kinda guy. I've just never experienced such a bad cruise experience. I love cruising!!! and I'm already planning my next cruise, It just wont be on RCCL. Read Less
Sail Date January 2011
We traveled to San Diego for the 9 night Mexican Rivera cruise. I should have realized with the check in and pre-cruise customer service that this was going to be a very interesting cruise. Having traveled on Disney multiple times and also ... Read More
We traveled to San Diego for the 9 night Mexican Rivera cruise. I should have realized with the check in and pre-cruise customer service that this was going to be a very interesting cruise. Having traveled on Disney multiple times and also Princess I was expecting great service from Royal Caribbean. The embarkation was delayed and everyone was waiting in the port to board and it was cattle call boarding. Something I haven't experienced for a while. Once on board we saw the cruise ship and it was in good condition clean and overall pretty nice. I guess the main place to start is what we liked about the cruise. Our favorite port was Manzanillo and Ixpacta. Maztatlan was great as well. The ports were nice. The magic show was great and so was the tango beunes aires. What was comicle to us was the final show and most of the entertainment. The shows were very interesting and not a full production or show i would suggest seeing. The nightlife on this ship was very interesting and my wife called it a boose cruise. If you don't drink as we don't it would seem that most of the entertainment is engaged with boose. What was the absolute worst. On the first night of the cruise we asked to see if we could change rooms or pay for an upgrade to another room as where we were located had abnormal amounts of movement. I thought it interesting before i could finish A No was basicly yelled to me. My wife is somewhat sensative to motion and on Disney we had no problem at all and where in a similar space, midship. This was a interesting way to start of the cruise. The food on this cruise was actually disgusting. I had better food in a college dorm. The windjammer had the same food every day. They did not have food rotation at all. When dining the basic serve cold food cold and serve hot foot hot rule wasn't followed at all. Things were always luke warm. The service was just ok and I would say that the cascades dining room didn't have quality food. the chicken was mostly pressed chicken and reminded me of McDonalds food. If you like fast food you will like the food but if fine dining and quality food is what your expecting travel on another cruise line. I did cancel our cruise in December 2010 on the Oasis ship simply to the food quality and customer service. The price for the cruise was the common value but I didn't quite realize what that meant for the cruise. I would be leary to book on RCC again as Disney and Princess obtain most of our future bookings. Sorry but i would give the cruise negative but thats not possible. The only redeeming quality to the cruise was a couple of shows, the magic show, the first commedian and the tango beunes aires show and the ports. Read Less
Sail Date January 2010
My husband and I are avid cruisers, we used to think it was about flying and getting a hotel but discovered cruising and now that is all we do!! We love it, until this time. We took the 5 day Radiance of the Seas to Cabo San Lucas as a ... Read More
My husband and I are avid cruisers, we used to think it was about flying and getting a hotel but discovered cruising and now that is all we do!! We love it, until this time. We took the 5 day Radiance of the Seas to Cabo San Lucas as a getaway before the holidays we left around the 12th of December. First we live in San Diego so we thought it would be so cool to just board here no flying and take a nice getaway..were we wrong! Boarding was no problem the people were nice on the pier and we took one of the pedicabs to the boat so much fun!! Played Reggae in the cart was great! If I had known what the cruise would hold for us I would have paid double to be taken back to our car! First, the ship was old looking to us. We went into the Adults only Sanctuary and it had silk flowers around the pool area that looked like they had not been dusted in years and had started to turn blue due to sun..really tacky! It was closed in so there was no fresh air which was odd. Second, we got a balcony room which is what we have always gotten on our other trips. This was our first (and last) time with Royal Caribbean so we had only known the Princess line and what a balcony was like there BIG difference!! The room was tiny, half the size of a Princess room, and the balcony was not private at all- only partially covered then glass so you can see your neighbors. Then the balcony was set back so when you look down you see the top of the floor below you...not water it was another 10 feet to see water, this is why we want the balcony! But this is not the worst...this was the noisiest room I have ever had, even in a hotel, every night at 8:00 pm to around 11:30 we could hear music coming from the dance area, so loud that we could sing along but mostly it was the bass that pounded on the walls that drove us crazy, if you want quiet this is not the boat for you!! We could hear our neighbors, the hallway, the dance music..everything but the ocean...... I do have to say the bed was nice but who could sleep!! We mentioned it to the front desk person and they just said there was nothing they could do it was the location of the room!! So we paid $900 to sit in room that was horrible with no customer service..and the food was like any cafeteria I have ever eaten at. The best thing I ate on the ship was the frozen yogurt and thank god for the coffee bar!! It was really cold on deck for the first couple of days and really windy so we had to find a cubby hole at the back of the boat and I mean the back. We are non smokers so we sat down and found out quickly that apparently that is where the smokers go so we went back to our cabin. When it finally started to warm up we were close to Cabo, if you want to party this is the place because it was loud and you get hit with people trying to sell things the minute you get off the boat. I walked the whole pier and was asked no less than 30 times, we turned around went back to the boat because it was so loud and annoying. I could keep going but why, it was the worst cruise we have ever taken and will not return to Royal Caribbean! Princess has us for life!! They are amazing, the best ship was the Coral but the others were just beautiful and CLEAN never saw dust like we saw on Royal. Frankly in the lobby it was tiny and looked like the plants (both real and fake) had not been dusted in a couple years...horrible!! Good Luck if you go on this ship.....we will never go again.. Read Less
Sail Date January 2010
This was a very important 10 yr anniversary for me and my friends, so I took them as a thank you. I have done RCCL before and knew how it would, or should have, worked. Radiance is the most beautiful in the fleet. Embarkation was ... Read More
This was a very important 10 yr anniversary for me and my friends, so I took them as a thank you. I have done RCCL before and knew how it would, or should have, worked. Radiance is the most beautiful in the fleet. Embarkation was incredible. We did our SetSail Pass and excursions on line. WOW!!! ten star! 20 minutes between taxi, bags, check-in, and entering our stateroom. We hit the spa, took the tour, and then scheduled 6 massages (2 for each of us). Unfortunately because there was an EXTREME bad attitude from the Customer Service Manager, when I presented her with the lack of stateroom attendant. Our attendant was Dwayne. On Wed. we talked as a group, and at that point, his tip was down to $20. The filth in our cabin at least was consistent (brown toilet, ashtrays never emptied, scum on shower wall, grimy bath tub, etc...) This left us with no other option, zero tip, but we did write down the flaws and maybe he can improve on it for the next passengers. Right after the customer service manager stormed away in a panic, it was obvious that nothing was going to happen from her, AS A SUPERVISOR. Then up to deck 12 to the loyalty ambassador. Her service, for a customer retention representative, was just as bad, but at least she said thanks. I asked for her to remove me off the Crown and Anchor society and she said "Thanks and done." No questions on why? Why was that????? This whole thing could have solved in an instant, but because these people were having bad day's, they have sealed the company's fate. I just gave them $7,500 this time and $8,000 last year. I will not be back. Now that was the only two. Everybody else was 5 star PLUS. On the last night we had dispersed over $600 in tips. waiter; Abel assistant waiter; Diane bartender; Didi The service was incredible by our dining staff. Other countless people are in the Hollywood Odyssey, Kim. For just a bartender, he received an extra large tip on Saturday night. Seaveiw Cafe bar, Rowe. Her service and especially her hospitality and charm were Far and Above. Rhada and Jocko same thing. Must do the Quest. That was the best thing. I was busy this cruise, belly flop, scrap booking class, Quest, Captains Welcome Aboard, and the '50s nite. The ports were wonderful. the only hurricane damage was in Cozumel, and it was pretty bad, Watch your excursions here. I will close. Hopefully this will be of some information to a few people. Read Less
Sail Date December 2005
This was the most disappointing cruise of my life. The ship is , in my opinion, modestly decorated, which means lots of browns, tans, and pastel colors. Fixtures and specialty art was MILDLY interesting, but not worth looking at twice. ... Read More
This was the most disappointing cruise of my life. The ship is , in my opinion, modestly decorated, which means lots of browns, tans, and pastel colors. Fixtures and specialty art was MILDLY interesting, but not worth looking at twice. Kinda like being in a funeral home... not dirty, just not worth coming back to. By comparison, I feel Carnival ships are THRILLING to be a part of, with vibrant colors, exciting 'THINGS' to look at, and a general feeling of FUN. FOOD = VERY SAD !!! Without fail, the food in the dining room reminded me of eating at a CHEAP buffet. Presentation was not bad, but not great. Taste was un-definable, service was somewhere between slow and "hey, where is our waiter?" ROOMS = SMALL Short, skinny people with light luggage will be mostly comfortable. The rest may wish to choose another cruise line. The balcony is small, but probably all you need. Taking a shower is a real challenge for someone 6'2" and 230 lbs. (Showering Tip: Wash your hair before entering shower ...no room to lift your arms). I will say one thing [sort of] positive about the bathroom. The toilet is absolutely the most powerful one ever known to modern man. When flushing is is wise to stand back 'lest ye be sucked in. CASINO = RIP-OFF Blackjack players BEWARE. weird rules include, no doubling down on ANY split, Blackjacks pay 6-5 (instead of 3-2) and a few more odd-ball rules that DESTROY the players chances of recovery on a bad shoe. STAFF = So-So Dining room staff OK, but not great. I think it was because they have far too many tables to be effective. Cabin attendant was GREAT...maybe even spectacular! Trying to use the telephone from your cabin is somewhat like playing jeopardy. You ask something .. they give you an answer .... and it is your job (based on the answer) to figure out what the question was. This can go on as long as you are willing to play. Big language problem here! SHORE EXCURSIONS - Some of these ports (i.e. Haiti, Jamaica) are real safety issues for Americans, from a kidnapping level. Passengers should be made aware of this before booking an excursion that may become the MOST memorable of their life. We did not realize the true magnitude of the danger until AFTER we returned and read it in the Tampa Tribune in the first week of Dec 2005. SUMMARY - Yes, the ship was clean, but that is to be expected from any ship. Value is poor since other lines have better rates. Take your own food. Book your shore excursions at the dock for prices that can be 200% cheaper. Stay out of the Casino. HMM-m-m-m ... I guess what I am saying is PICK ANOTHER CRUISE LINE. I certainly will !! Read Less
Sail Date November 2005
My wife and I found the Radiance of the Seas to be a NICE ship ...but NOT as nice as others. While certainly not shabby, it lacked brilliance and sparkle, which IS there on Carnival ships. It is nice in the way an older hotel is nice. ... Read More
My wife and I found the Radiance of the Seas to be a NICE ship ...but NOT as nice as others. While certainly not shabby, it lacked brilliance and sparkle, which IS there on Carnival ships. It is nice in the way an older hotel is nice. Subdued browns and tans. More tailored to the quiet, 60-70's age group ...not us, the wild and EXCITING 50s age group. (? ! ? ! ) FOOD: BLAH !!! Un-exciting. If you have stomach problems and cannot digest spicy, and seasoned food ....THIS IS YOUR SHIP !! In 7 days, leg of lamb showed up 3 times, RUBBER LOBSTER TAIL had one appearance. STEAK-SURPRISE, smothered with a whole lot of something-sauce happened twice. I did not have even one meal that I would say was REALLY good. They were all somewhere between Mildly Interesting and Not Bad! I will say that my Carnival food experiences were ALL very memorable. YEP ....every one !! And I a working class kinda guy that eats most of my meals in a hurry, so it's not like I am spoiled by a personal chef. Their food presentation was pretty good. CABIN ATTENDANT: Great ROOMS: small CASINO: If you are a blackjack gambler, find another ship! I do not know if this is a coming trend, and I hope not, but RCL does this..... * Split aces ...one card and NO double-down. * Split anything else ...no double-down. * BlackJack ..pays 6-5. These rules severely hurt the guest and drastically limit his/her ability to achieve the larger payoffs needed to survive a bad run of the cards. Very small table games area. Only ONE craps table, 2-3 regular Blackjack tables. One single-deck Blackjack table. I saw VERY little action in the casino, compared to other cruises. Not certain why, other than these types of rules. No real yelling and screaming going on here. It was kinda like being in the dining room ...rather quiet and un-memorable except for the losses. SHOPPING: My wife said the shopping was weak at best. I guess that must be true since she didn't buy much. She also said it was TOO expensive ... which surprises me, since I didn't know she paid attention to this concept. HMM-m-m ALL IN ALL ... I would ONLY go on RCL again if I won a trip, or if the deal was REALLY, REALLY cheap. I do plan to go on another trip soon back to Cozumel area, but I will most likely choose Carnival. I had ALL good experiences there ...AND ..their prices were much better!! Read Less
Sail Date November 2005
The Radiance is a Beautiful Ship. The service was the best throughout the ship. The shows were okay, have seen better on other cruise lines. The ship was spotless, someone is always around cleaning and making sure the ship shines. The ... Read More
The Radiance is a Beautiful Ship. The service was the best throughout the ship. The shows were okay, have seen better on other cruise lines. The ship was spotless, someone is always around cleaning and making sure the ship shines. The dining room service was great, the food was okay. The food was much better in Portofino's, not to be missed if you have the chance. The tiramasu in Portofino's is like nothing I have ever had. The other restaurants were also very good. I thought the dining room food could have been better, but that is just my opinion. Alfonzo, our waiter was great... Our stateroom, 9500 was a balcony room and very cozy. Our room steward was friendly and always wanted to accommodate whatever we needed. The ship is filled with all kinds of entertainment, miniature golf, basketball, pool, gambling, bingo, movies, etc... you can always find something to do or just relax at the pool in the Solarium, which is just breathtaking...and so relaxing. The ports were great, Key West is great for just people watching if you don't want to any tours. Cozumel, lots to do if you like the water, snorkeling, diving, etc. don't forget to have a drink at Pancho's Backyard, go online to their website and print out a coupon for a free drink, one per person. I did not get off at Honduras, was not quite sure of the area. Grand Caymen was also very pricey and crowded, however it was the first time here and we did do a tour of the island that was lots of fun. The word is out, the Captain of the Ship is wonderful, handsome and has a voice that will make you get goosebumbs.... Hope this was somewhat informative to all... Enjoy your trip...Chris Florida Read Less
Sail Date January 2004
Radiance of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 3.5 3.8
Enrichment 2.0 3.5
Service 4.5 4.4
Value For Money 4.5 3.8
Rates N/A 4.3

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