90 Royal Caribbean Radiance of the Seas Cruise Reviews

Royal Caribbean treats its passengers like cash cows, even charging for a sea sickness pill! The gratuities system is a scam. We had decided to opt for My Time Dining so, paid the required amount to cover gratuities at the time of booking ... Read More
Royal Caribbean treats its passengers like cash cows, even charging for a sea sickness pill! The gratuities system is a scam. We had decided to opt for My Time Dining so, paid the required amount to cover gratuities at the time of booking and used the online facility to book a table for two in Cascades each night at a specific time. On board, however,, each time we went to the Cascades Restaurant we had to wait for a table to become available. Thus, we may just have well have not opted for My Time Dining and so had to pay the gratuities, merely instead just have queued with the small number each night who had not done so. The Drinks & Beverage Packages are also a scam, because on ordering a drinks package for one member albeit whether or not another sharing needs one, a drinks package must be purchased for each and every person sharing a Stateroom. We decided not to purchase any drinks packages, and saved a great deal by just buying alcohol and soft drinks as and when necessary. Fresh orange is only served 'free' at breakfast time in the Windjammer or Cascades - otherwise it is charged for. The only drinks Royal Caribbean offer at no extra cost are teas and coffees, water and diluted lemon or iced tea. Coco cola is also at a price, as is bottled Evian - 1 litre bottle $4-5. The speciality restaurants are an expensive option and it seemed not so popular, as each morning outside the Windjammer their waiting staff were always outside touting for business. We were booked to go to the Esplanade Hotel in Perth on arrival at Perth International Airport; however, confusingly we were taken straight to the port to embark. En route, a phone to the taxi driver requested him to return to the airport to pick up some stranded passengers who had been there for 2 hours. He decided to drop us at the port first where we were surrounded by eager porters keen to grab our cases for a tip (obviously). The taxi driver sped off, taking my new coat with him. Royal Caribbean staff argued that RC never send taxis to collect passengers from the airport, but that did and we stood our ground. They assured me that my coat would be returned as the taxi company would not wish to lose their business - complete contradiction of what had just been said about never using taxis! The Receptionist onboard refused to contact RC offices to message the company. The ship sailed 30 minutes early so, if ever the taxi driver did return with my coat well, of course, I never received it or any compensation offer from RC. During the final days of the cruise, waiting staff in the Windjammer were noted by passengers to have stroppy attitude. Everyone affected considered this to be due to poor tipping from passengers - we had aid the gratuity to cover those tips with the My Time Dining option; however, apparently those who had not felt it was not justified either or those who had did not feel impressed enough to pay more! I would not use Royal Caribbean Cruises again; having chosen the cruise itinerary offered we thought we ought to find the cruise line satisfactory - very disappointed with the way RC treats it customers. Read Less
Sail Date November 2013
My husband and I have taken over 15 cruises so this was not a first time experience. First, the embarking the Radiance of the Seas at Canada Place was a nightmare. Three ships were sailing from the port on the same day so the shuttles ... Read More
My husband and I have taken over 15 cruises so this was not a first time experience. First, the embarking the Radiance of the Seas at Canada Place was a nightmare. Three ships were sailing from the port on the same day so the shuttles could not park in their usual places. My husband walks with a cane and needed wheelchair assistance, but all the chairs were in use. We were told that we would have to wait 45 minutes to an hour for help. We decided to walk which was over a quarter of a mile up and down stairs and pushing past huge lines of people. We finally got on board and headed for our cabin. The cabin was roomy, clean and had lots of storage space in the closet and drawers. The shower was small with only a flimsy shower curtain. Each time we showered, the water would run onto the floor. Our cabin steward, Hamden, was wonderful. He was pleasant, courteous, and kept our room spotless without intruding on our privacy. The food: this was a real disappointment. RC has definitely gone "on the cheap". We ate in the Windjammer most meals, and the food was tasteless and below par. Everything was made into a gloppy casserole with some kind of gravy. The chicken was dry and tasteless, and the pizza tasted like cardboard. We wondered who came up with the idea of a Hot Dog Grill area instead of cooking fresh hamburgers and chicken like other cruise lines. We guessed that hot dogs are cheap. The hamburgers were precooked and left in a tin for hours instead of being freshly grilled. RC should drop the Hot Dog area and install a hamburger station. One good area was the Cafe which served fresh, make your own salads. We started going there for lunch each day since it was the best meal we had. RC offers nothing special for its guests - no lotions, individual shampoo, or conditioner. They even have dropped the nightly candy on your pillow! We realized that if we wanted to eat a truly good meal, we would have to go to one of the "specialty" restaurants which are advertised all over the ship. Guests should be able to get a good meal without having to pay an extra $20-30 per person. RC costs more than many other lines, but gives less. We sailed with RC many years ago and decided to give them another try - what a differenced! Profit seems to have trumped giving good quality. We must add that the staff was very pleasant and friendly and the service was always with a smile. This made up for a lot of deficiencies. Entertainment was good overall. The singers and dancers were energetic and the shows were well choreographed. The special guest entertainers were also very entertaining. Overall, we will go back to Princess or Celebrity when cruising again. Read Less
Sail Date September 2013
I started cruising with RCI in 1978 with Song of Norway and stopped in 1988 with Sovereign of the Seas. I have continued with other companies Carnival, Holland, Princess, Celebrity, Oceania, and Crystal over the next 20+ years. Before, ... Read More
I started cruising with RCI in 1978 with Song of Norway and stopped in 1988 with Sovereign of the Seas. I have continued with other companies Carnival, Holland, Princess, Celebrity, Oceania, and Crystal over the next 20+ years. Before, RCI had wonderful activities that got people moving through their ship shape dollars programs. Today, most activities deal with selling products. Past food menus dealt with themes like French, Italian, Asian, American night. Today, the food and desserts are bad. There are no butter or cream in their food and less salt. Maybe the substituted ingredients have less calories? But it did affect the taste. Creme Brulee was airy, very eggy. Ice cream were ice milk or soft serve. Most of their cake were dry. We ordered a special birthday cake, and it was delicious. Cake was light and moist and real whipping cream was used. Oh yes, one night there was a sampler offered (flourless chocolate cake, raspberry mousse, and etc.) and it was excellent. I would ordered most of the starters which was pretty good and find someone to share an entree and dessert. RCI use to have Las Vegas style entertainment. Today, your entertainment is provided by the ship's singers and dancers which I usually enjoy. But the quality of the productions were bad. The entertainment at the bars were better. Only the headliners provided excellent shows.The cabin stewards were excellent. The dining staff was excellent. The Windjammer staff was not great. I got the feeling that they were ready for R and R. I think Paul, the cruise director needs a vacation too. Public facilities were clean. Port: Juneau: take the RT $16.00 bus to Mendlehall glacier. Skagway,take a walking tour from the visitor center. Ketchikan , take the public bus for$1.00 to Saxman Village ( $5.00 admission fee). Hubbard glacier was fogged in. We could not see anything. I think going on Celebrity cruises, a subsidiary of RCI, would be a better value. Food, entertainment, and ships activities are much better. Read Less
Sail Date July 2013
Boarding was easy and painless. Our bags arrived about three hours after we'd boarded and we were able to access the cabins from 1pm. There was a cyclone heading towards Noumea - 2000km away - so rather than leave Sydney where the ... Read More
Boarding was easy and painless. Our bags arrived about three hours after we'd boarded and we were able to access the cabins from 1pm. There was a cyclone heading towards Noumea - 2000km away - so rather than leave Sydney where the majority of passengers lived, the ships stayed in Sydney harbour for 3 days. The ship could easily have left port and stopped off Byron Bay or Newcastle and waited for the cyclone to pass (as it did). But instead the Captain and crew (not from Sydney) decided to stay in the harbour. That decision meant we lost 2 entire days of sailing, missed two ports and basically spent almost the entire cruise at sea. Moral of the story: don't sail from Sydney during cyclone season (November - February). Of course it worked out conveniently for the crew who got to see the Sydney fireworks. The ship is vast, beautiful and immaculately clean. The cabin was nice - bigger than we'd expected. But we had kids upstairs that liked jumping off the beds and running around the cabin which was incredibly noisy and even earplugs couldn't block it out. I'd avoid deck 9 which is under the suites where families have room for their kids to run around! We did the restaurant package which was great - Izumi was beautiful sushi and sashimi, Samba was more meat than you could handle but delicious, Giovanni's was classic Italian, and Chef's table was generous glasses of wine with beautiful food all introduced by the chef and sommelier - a great night. That said, the food in the dining room was excellent every night so you wouldn't need to do the dining package to get great food. Windjammer cafe was also excellent - we liked breakfast up there because you could go out onto the deck and eat in the fresh air. We also took the wine package but drinks on board are very reasonably priced so I wouldn't recommend doing this. The tendering for Champagne Bay - our first stop - was an unmitigated disaster. Queues for tender tickets stretched twice around the centrum and there were arguments about people pushing in. At no point did staff attempt to organise anything or announce anything. After 5 days of being stuck on the ship everyone was stir crazy and the Captain and crew should have organised it better. Champagne Bay was a beautiful location - we snorkelled and took a walk through the jungle to the other side of the bay where we found a little "resort" (read: a few huts that serve beer) where we chatted with locals and had another swim. Port Vila was much easier to get on and off. We enjoyed the local French Patisserie and then went across to Iriki Island to hang out there by the pool and beach and have lunch. Lifou was pretty - basically just a beach and some lovely coral on the other side. But the coral won't be there for long with all the cruise ship passengers smashing through it, standing on it, breaking bits off. And of course there were no guidelines issued by the cruise line. Information about the ports was non-existent. And given we only stopped at three they could have made a LOT more effort there. They had some guy giving lectures about the South Pacific but they were nothing short of woeful - the worst possible powerpoint presentations imaginable. And he waffled on about Tectonic Plate theory for ages rather than talking about local culture or the ports themselves. We thought the Cities and Tango shows were really just fantastic. Great productions with really high quality performers. They had very little decent entertainment in the day - and the pool was completely overrun by teenagers and the water looked positively grungy after a few days. All in all, it could have been a great cruise but the decision to stay in Sydney for 3 days just meant we were stuck at sea for way too long with not enough to do. Read Less
Sail Date December 2012
We have recently returned from a Northbound Inside Passage Cruise to Alaska on the Radiance Of The Seas. Here are a few short notes: 1. Itinerary - The Itinerary was great. We had plenty of time in each port to do and see all that we ... Read More
We have recently returned from a Northbound Inside Passage Cruise to Alaska on the Radiance Of The Seas. Here are a few short notes: 1. Itinerary - The Itinerary was great. We had plenty of time in each port to do and see all that we wanted. We independently book excursions on our own and did not use the cruise line. In Ketchikan, Skagway, and Juneau we rented a car for the day. In Hoonah, we booked a whale watching trip with hoonahwhalewatching.com and this was a highlight of our trip. The Hubbard Glacier was incredible! Having talked with passengers of other ships who went into Glacier Bay, Hubbard seems to be the superior choice. The captain rotated the ship several times so all were able to enjoy the majestic views. 2. Ship - The Radiance of the Seas is very poorly laid out and the retrofit last year wasn't adequately thought through. 1. Casino - To get to the theater you have to go through the casino. I'm sure the cruise line loves this but I wasn't keen on my young teens walking through the casino. 2. Restaurants - The new "specialty" restaurants seemed to be randomly placed through out the ship. Samba, the Brazilian steak house, is at the rear of the ship behind the basketball court. There is no way to get to it without going outside(into the Cold Alaska Rain). And to get to the nearest restroom requires going outside and walking around or through the basketball court. Forget about having clean hands to eat your meal with. To get to several of the other restaurants required going through the Windjammer. 3. Room - We had a room on the Starboard side of Deck 9 (9598). The room had a balcony, a large queen bed (two twins pushed together), a sofa bed, and a sofa bed. I found the room to be more spacious than I had first imagined. The bathroom was small but adequate. A privacy curtain in the hallway would have proved very beneficial. I know many have a concern about which side of the ship they're on for the Alaska cruises. This is really irrelevant and I would be content with either side of the ship. 4. Entertainment - The nightly shows were amateurish and embarrassing. Our local high school does better theatrical performances. 5. Technology - The only reason I bring this up is RC has been making a big deal about their new technology. It seems to be state-of-the-art for 2001! Yes, I could order room service from my TV, but then again, I can order pizza from my TV at home. The system was very slow, restarted itself halfway through orders, and had a very clumsy GUI. For a "brand new" system, it was very unimpressive. 6. Restaurants - As someone who enjoys good food, who pretends to know how to cook (watch a lots of food network), and loves trying new restaurants - I was looking forward to sampling the food RC had to offer. We booked the Chef's Table package which included dinner at the Chef's Table and 4 of the specialty restaurants for $120.00. Below are quick reviews: 1. Chef's Table - Best meal of the cruise. The Chef and Sommelier were both entertaining and the food was excellent. 2. Chops Grill - I ordered a Porterhouse medium rare which arrived at the table well-done. The steak itself was thin and had not been trimmed. The next steak arrived medium-well. It was thicker and trimmed properly. I decided to not send it back for a third go. We had a long talk with our waitress who admitted Chops on the Royal wasn't up to par with the other ships of the fleet. A dining companion at the Chef's table meal who is a travel agent told us the same thing. 3. Samba - Skip it! 9 cuts of inedible meats. The best thing I had all night was an appetizer from the salad bar. The restaurant is at the rear of the ship and you must go outside to get to it. There are no nearby restrooms. The meats were all greasy and overly salted (and yes I know the saltiness level at Brazilian steakhouses is high). When the server was carving the flank steak he managed to spray everyone at the table with grease from the meat (he did this 3 times). At the end of the meal the chef came to our table and during our discussion he told us he did not enjoy working on this ship. I found it interesting the number of employees who volunteered this info to us. All I ever asked was, "How do you like working on a cruise ship?" Innocent enough question. 4. Giovanni's - HUGE Portions. Felt somewhat embarrassed about the amount of food we left on the table. All items were served family style. I am diabetic so I cannot eat any pastas (makes Italian interesting). I ordered for an entree the grilled shrimp which were tasty but nothing special. 5. Izumi - I enjoyed Izumi and thought the food was good. However, the restaurant only had 3 filled tables and it took over 3 hours for our meal to be served to the four of us. We typically waited 30 minutes between courses. 6. Rita's - To get to Rita's (and Izumi) requires walking through the Windjammer. All of Rita's food is cooked on a grill located in the Windjammer itself. We did not eat there but everyone who did said the food was sub-par. The Chef at Chef's table stated he was responsible for Rita's being added to the fleets restaurant choices but he wouldn't recommend eat there. Yikes! 7. Main Dining Room - I only ate one dinner and one breakfast in the main dining room. The quality of the food was very mediocre. 8. Solarium - Typically ate a snack/meal from the Solarium each day and found it to be tasty and fresh. 9. Windjammer - Typical buffet food. All the meats were tough and overdone. Enjoyed the salad and cheese bar. There was very little variety and the food became boring rapidly. I would equate it to a typical buffet (Old Country, etc.) on shore. 10. Room Service - Saving Grace of the ship. Nothing like having a pot of hot coffee while sitting on the balcony watching the beauty of Alaska. My kids loved the room service Pizza! Overall, I was extremely disappointed with the food quality of Royal Caribbean. Everyone I spoke with had bragged about how good the food was - I just don't see it. Service tended to be very pleasant and accommodating. I would rate this cruise with 4 out of 10 stars. If it weren't for the Itinerary of seeing the inside passage, I could not recommend this cruise to anyone. Read Less
Sail Date May 2012
After ten cruises with various lines I decided to try Royal Caribbean. I wanted an 18 night cruise from Fremantle and tried to get a cabin at the last minute. I asked Royal Caribbean to put me on their wait list as they said the ship was ... Read More
After ten cruises with various lines I decided to try Royal Caribbean. I wanted an 18 night cruise from Fremantle and tried to get a cabin at the last minute. I asked Royal Caribbean to put me on their wait list as they said the ship was full. I was annoyed to find after I had bought 'the last cabin' at a huge price through Vacations to Go that Royal Caribbean in fact had cabins available much cheaper, but they hadn't bothered to contact me. I found myself each night in the dining room sitting next to someone who had bought exactly the same sort of cabin through the same company (Vacations to Go) in the same month, but at half the price I paid. So no wonder I was a little grumpy. Embarkation was disappointing. We got on board to find they had cancelled Esperance as a port of call, the only port on the trip I hadn't been to. And they were sailing a day late because of the Qantas strike. Unlike other companies, they did not offer any rebate or future discount. Starving after hours of trying to get on board I headed for the burger section and was given the most disgusting hot dog I have even eaten. The ship apparently has been modernised recently, though my curtains were dirty and there was chewing gum on the sofa. The cabin was nice, though the basin tap only let out a tiny trickle of water. The TV generally worked well except that for 18 days we had the same programs over and over again. Astonishing that they can get away with that. Many of the TV channels and the hype on board is about telling the passengers how fantastic the company is. I wanted to relax and get a regular massage but the prices were a rip off @ $224 US for a 75 minute massage. Huge prices. It took them 12 days before any sort of 'special' was offered. After 12 days they offered a 20-20-20 massage. When I went to school 20+ 20+ 20 equalled 60, so I was expecting a 60 minute massage. After 50 minutes, the woman doing the massage finished and left the room. Another rip off. The ports of call were good, the ship handled the oceans well, and the dining room food was very well served, albeit with a waitress constantly grovelling for a big tip by asking if the service was good. I wrote three letters to the cruise director and front desk but still, weeks after the voyage, have not even had the courtesy of an acknowledgement. Like most cruise lines, the tours offered are very expensive. Plan ahead and book them direct with locals at half the price. On board the ship Royal Caribbean offer a tour of the ship @ $200 per person. Another rip off. Extraordinary that they have the cheek to charge those sort of prices for something that should be provided free of charge. Unlike many other ships, this one had no laundry for passengers to use, so it was fun in the wash basin night after night. If you got your cruise at a cheap price then Royal Caribbean may be OK, but the way they spend so much time telling you how good they are while ignoring letters and complaints means I will head back to the arms of other cruise lines. Read Less
Sail Date October 2011
My first ever Cruise was a disaster! On April I left the UK to travel to Tampa Florida for a 15 day cruise on the Royal Caribbean@s Radiance of the Seas. I was looking forward to this great experience because I was going on holiday ... Read More
My first ever Cruise was a disaster! On April I left the UK to travel to Tampa Florida for a 15 day cruise on the Royal Caribbean@s Radiance of the Seas. I was looking forward to this great experience because I was going on holiday with some old friends with whom I hadn't holidayed for forty years. It was a sort of extended reunion. We were also celebrating one of my friend's 60th birthday. She had chosen a cruise as her celebration instead of a party. All three of us were excited and looking forward to spending time together as well as the experience of going through the Panama Canal. The entire holiday was booked via Royal Caribbean, including the flight from Heathrow to Miami and on to Tampa. I was due to spend a night at a Tampa Hotel before boarding the ship the following day. However, from the start there was a lack of organisation and care. I, along with other travellers were left stranded at Miami Airport overnight, and we had to sleep on the airport floor. Although I had managed to contact Royal Caribbean, their staff showed no initiative or care. They simply did not want to know. Royal Caribbean did not accept any responsibility for our experience. And offered no explanation for the lack of customer care. Although, in general the majority of staff on board were helpful and courteous. I found that there was a lack of organisation and interest from a number of staff. Some simply believed in the hype that Royal Caribbean represented. For example, each evening a 'Cruise Compass' was delivered to our cabin. This detailed all the activities for the following day. However, on these were not always available when I turned up for some activities, and the staff had an 'I don't care' attitude which I found most unacceptable. Disembarking was yet another farce. It was all very disorganised and as a result, we disembarked with only a hour to catch our flight. In addition, I found that my case was badly damaged and surprise, surprise, Royal Caribbean staff were disinterested, unhelpful and downright rude when I complained. I did however, receive compensation for my damaged suitcase after I telephoned and made a complaint. Read Less
Sail Date April 2011
My husband and I just came off our 4th cruise with Royal Caribbean (March 5th - 10th) on Radiance of the Seas and our 6th cruise in all. We have previously sailed Navigator, Explorer and Monarch as recently as November 2009. I would ... Read More
My husband and I just came off our 4th cruise with Royal Caribbean (March 5th - 10th) on Radiance of the Seas and our 6th cruise in all. We have previously sailed Navigator, Explorer and Monarch as recently as November 2009. I would like to take this opportunity, if I may to let you know how this cruise came about and some of the things that happened on the cruise but to also acknowledge some of the wonderful people with whom we came in contact. In January 2010 I was diagnosed with an incurable bladder disease known as Interstitial Cystitis a/k/a (painful bladder syndrome). I should mention that it does not kill you it's just incurable. For 12 months my husband and I travelled to 7 Doctors all across the state in total, looking for help of any kind. I even underwent surgery in July 2010 for a bladder pacemaker. I had never been sick a day in my life (I'm 55 years old and proud of it). During that time I had lost close to 30 lbs. and being only 5'1" I really couldn't afford to lose that kind of weight. My intake of food was severely limited to approximately 6 items. Since everything passes through the bladder, I was always in extreme pain. I hardly ever left the house and became severely depressed which not only affected me but my entire family. I was the go to person, I was always the social director and here I was barely able to get out of bed. In December 2010 my husband and I found an Angel of a Doctor. Although there is no cure for this disease she took a different approach not only with the medication that I was on but she treated me as an individual instead of just passing me along like the others. For the first time I started to feel a little better. I guess you could say I was going into remission. As you can imagine this took a great toll financially, even though we have medical insurance, our out of pocket expenses were exorbitant. We'll be paying them off for years to come. Our families got together and wanted to do something special for our 30th Wedding Anniversary. They knew how much we loved to cruise and since I was feeling better they gave us the money to purchase the cruise. We drove the 2 hours from Orlando to Tampa and the excitement was palpable, I was feeling better, looking forward to spending time alone with my husband and celebrating. All previous 5 cruises had been spent with our children and my Mom. Not that we didn't enjoy having them with us but this was to be a special time, just the two of us and 30 years is a big deal and we had come through such a difficult 12 months. I was concerned about all the food and knew I had to be careful about what I ate. During these last few months I was able to add a substantial amount to my diet thanks to this wonderful new Doctor that I have been seeing. When we retired for the evening on our first night, little did we know that we would be awakened at approximately 2:00a.m. by the sounds of banging, hammering and drills. It sounded like it was coming from our closet. We couldn't imagine what was going on. We immediately called down to guest services and spoke with Karina Rodriguez, who at the time herself did not know what was happening. She assured us she would find out and call us back. She did call us and advise us that a pipe had burst and the maintenance crew were trying to fix it. It wasn't until the next morning when we got the full story. The people who were occupying the room directly below us had left the shower water running which caused the entire mess. For the next several nights we would receive a notice in our room telling us that work was going to be done between the hours of 2:00a.m. and 4:00a.m. which would affect the flushing of the toilet and the running of the bathroom water. Also that the water would turn black and we should let it run for 15 minutes or so. Being sick I was very concerned and chose to use my evian water package for brushing my teeth. I wasn't about to take any chances. On the 2nd night we were awakened again by the sounds of drilling and what sounded like scraping noises. We knew it must be maintenance working on the problem so there was no sense in calling guest relations. This also went on again the 3rd and 4th night. The last night of the cruise, March 9th was the worst. We were awakened sometime around 3:45a.m. The noise was so loud that I said to my husband it sounds like someone is taking a baseball bat and just banging on pipes. It would stop for a few minutes and then start up again. Around 4:00 a.m. we called guest services and spoke with Karina Rodriguez. I could barely here myself on the phone. It was so loud that I couldn't believe we were the only ones who were hearing the noise. She said she would call back and see what she could find out. She did call back and was unable to find out where the noise was coming from. She said she would talk to security. The banging was incessant. She said she would send security up to our room. Security came up at 4:30 a.m. by the time they arrived the banging was still happening but it seemed to have travelled further away. Security did mention that they could hear the banging but to no avail was anyone ever able to find where the noise was coming from. Karina told us the next morning that maintenance had advised her they stopped at 3:45 a.m. I don't know if there is any way to prove that or not. For if it was not maintenance then it had to be another guest(s). She had also mentioned that some workers were standing out on one of the decks. My husband is a retired police officer from South Florida of 23 years. He worked in construction before that and he now works for Home Depot. He felt that it was a mallet that was being pounded. With his experience and knowledge of construction and tools, I seem to want to trust his instincts. In any event, we had 5 nights of constant interrupted sleep for hours on end. We never did get back to sleep that last night. I would like to say that this was not the 30th Wedding Anniversary cruise of my dreams or my husbands. The one reason that we have travelled on Royal Caribbean is because we felt that it was a cruise ship that had a mix of people from young to old. This cruise was definitely a spring break, one of the reasons I would never cruise on Carnival, due to their reputation. This time I felt like that's where I was. Certainly when it was young people below us who left the water running. From what I understand there were 500 minors on board. We felt like we were being overtaken. If you weren't up early, trying to get a deck chair was next to impossible. We were always exhausted from not getting any sleep, therefore, we were not up early enough. I was also very disappointed when my husband and I had reservations at Chops Grill for our Anniversary. Directly quoted from your brochure "We suggest smart casual attire in Chops Grille - jackets for men, dresses or pantsuits for women. It should also be noted that there is a sign outside the Cascades restaurant that says "no shorts, tank tops, sandals or hats". Many people apparently didn't pay much attention to that sign either. When my husband is dressed in a jacket and tie and I myself am dressed in a fancy cocktail dress for our 30th Anniversary and we have made a reservation at Chops Grill, I don't expect to see people walk in with shorts that look like they came from the circus, mountain dew t-shirts or torn jeans and sandals. I can tell you we were not the only ones who were disturbed by this. We could hear others at tables near us talking about the same thing. If you make a rule then you need to stick by that rule. We don't mind paying the extra money for not only the food, the service but also the ambiance. Which by the way was all impeccable, except for the ambiance when you have people sitting at tables dressed like I stated above. If I wanted to have dinner with people who wore shorts and sandals I would eat at the windjammer or poolside. It takes away from the mood and really isn't fair to those of us who not only follow the rules but look for a place to get dressed for the evening and be with others of the same ilk. My husband chose to dress up in a tie and jacket every night except for formal night when he wore his tuxedo. I wore a formal cocktail dress every night to dinner. Now I don't expect everyone to do what we did, but I do expect that if you have a sign out that specifically says what you are not allowed to wear, then those people should be turned back to their stateroom to put on the appropriate clothing or eat somewhere else. I did express these thoughts to guest relations. Speaking of guest relations, I would like to acknowledge the following people who we feel always had a smile, whenever they saw us coming, would call out our names to say hello and even if they couldn't fix how people dressed were extremely sympathetic and just listened. They are the following: Karina Rodriguez who took our 2am and 4am phone calls and even went looking to try and find the problem on the last night of where the noise was coming from. Joel Sanchez, who I once said to him "you probably want to run when you see me coming" replied "that is not true, that is why we are here to help you in any way we can". We had two reservations and we wanted to cancel the one at Portofinos so we could be at the dining room on our last night and he took care of everything. He also was able to change our dining time to a later hour at Chops Grill. He said I will take care of it all. Don't worry about anything. Steven Newall and his great english sense of humor. When he found out I had 6 pieces of luggage I thought he would roll on the floor laughing. I said don't mess with a woman. I need one piece just for my shoes. I loved bantering back and forth with him. But if anything was ever needed he was right there too, with a smile on his face. Most of all I would like to thank Rosa Torres. What a special and beautiful person she is. On the first morning we went down to guest services and I asked to speak to a manager. I didn't want to air anything that happened the night before in front of a long line of people and they took us back to her office. We explained to her about the broken pipe and what happened. That was the 1st of our 5 night lack of sleep. She asked us if we had planned any excursions and we had not. We wanted to but were concerned about the price. We only had so much money to spend. She said she wanted to do something special for us and we should pick out whatever we wanted. One of the reasons we had picked this cruise is because of the Mayan Ruins and we had not yet purchased the tickets. We told her we really wanted to see the Ruins but the short version not the full day. She gave us two tickets to the Chacchoben excursion. She said a friend of hers had taken it and said it was wonderful. She was right. We had a terrific guide named Lety and the time spent there gave us goosebumps. Rosa even called our cabin later that day to see if we had a good time. My husband spoke with her on the phone, I was unavailable but I was sure to send her a thank you note for being the kind, gracious and generous person she is. It was great to see her again and give her a hug as we departed the pier. Thank you for taking the time to read this. I know it was a long letter but in order to be understood I needed to give you the whole story. Read Less
Sail Date March 2011
Taste & presentation of the food was horrible, not to mention thousands of people touching spoons/utensils serving themselves & handles going back into the food! Anyone for some BACTERIA with there food? No wonder they have ... Read More
Taste & presentation of the food was horrible, not to mention thousands of people touching spoons/utensils serving themselves & handles going back into the food! Anyone for some BACTERIA with there food? No wonder they have problems with (nausea/vomiting/diarrhea)!! Smoking is absolutely DISGUSTING & permeates the ship every where!! No inside bar without smoking, only one night designated in casino for non-smoking (Like the smell or tar/nicotine residue would be gone)**DISGUSTING** Sure they designated 15 slot machines in a HAHA "Non-smoking" area which is directly next to the SMOKING area, (like when restaurants had so called non-smoking "areas" & the tables were back to back!) so all the smoke went there anyway not to mention the bar right before entering the casino was full of smoke & the bar in the casino! But don't bring a room towel to the pool or you'll be stopped & told that's not allowed. The shows were certainly designated to fit the "Majority" age on board which was greater than 50 years old. Tried to switch to my time dining to sit with newly wed Daughter & her husband & was told not a problem until, we showed up with them then it was a huge problem. Wait staff although very polite in saying excuse me but continually interrupting ANY attempts at a conversation at the table. Then our waiter continually telling us (8) EIGHT times at one setting they there will be a survey sent to our room & we should fill it out based on him & the assistant waiter & not the over all dining experience because, he just wanted us to know & of coarse there were FOUR (4) couples at the table that previous to his interruption had been having a conversation who kept politely saying "yes we understand the survey is done" "Yes we understand the survey has already been done" WOW it was BAD!! Then trying to shower is like being in something smaller than a coat closet & the water leaks over the tiny shower rim & under the curtain that's to short to begin with, all over the floor every single time, mold in the vents in the bathroom vents not only in our state room but our daughter & her husbands too. The bar tenders can't make a mixed drink to save their lives, putting the rum in the bottom of a Daiquiri rather than mixing it in with it. We ordered breakfast room service only once & waited till 9:30AM then called & were informed they'd "forgotten". NICE. When Royal Caribbean was notified of all of the problems & how disappointed in our 1st time cruise with them & the reply was "Sorry you had such a terrible time, please refer to our "smoking policy," we hope to have an opportunity to serve you again! REALLY????? NEVER Bigger suggestion is to take a Carnival Cruise we've been on 5 with them & never had this many problems on ONE all at the same time. Read Less
Sail Date January 2011
My wife and I flew in from Omaha, NE to cruise from Tampa FL to Cozumel and Costa Maya for our honeymoon. Long story short, our room flooded and it took them the entire trip to clean up the mess. The compensation they offer is not at all ... Read More
My wife and I flew in from Omaha, NE to cruise from Tampa FL to Cozumel and Costa Maya for our honeymoon. Long story short, our room flooded and it took them the entire trip to clean up the mess. The compensation they offer is not at all satisfying. We don't want to cruise again any time soon (we also don't have the time in the next few years either...we're both in grad school). We've written back and forth a few times and they're sticking to their 20% off offer. Here's an outline of what happened day by day. I don't recommend this cruiseline to anyone.Monday: We boarded the ship. There was nothing too exciting and/or wrong at this point.Tuesday: The first cruising day we were out at the pool just hanging out and enjoying ourselves. Then we went back to the room to take a nap. When we woke up the hallway of our room was flooded, and I heard what sounded like a running toilet. The carpet was so wet that stepping on it caused water to squish out from under our feet. The displacement of water with each step was both visible and audible. I thought perhaps it was the toilet, but it was not coming from the bathroom. We opened the cabin door to find water in the corridor. I immediately went to the guest relations desk and alerted them of the situation. The response was very slow. It took them over a half an hour to respond. By the time the crew got to our cabin the water had spread into the main area of the cabin past the couch and right up to the bed. We had to take all of our belongings off the floor to avoid any damage to them. It took an additional 40 minutes for someone to take a look at the pipes and stop the leak. Apparently, it was in the pipes in the wall just outside our room. They moved the couch right up next to the bed so they could put a floor fan on the carpet where the couch once sat. We had no room to move inside the cabin, and had to literally hop over the couch to get from one end to the other. At this point we began to inquire about some form of compensation or at least another room for the remainder of the trip. I had to go down to guest services FOUR times before I could talk to someone who was not a trainee and had any authority to do something for us. I am a reasonably calm and patient man, but this pushed me to my limits. We requested a meeting with a manager, but never got the opportunity. Instead I talked to the assistant manager, who really didn't have authority for compensation. We were offered a romantic dinner for two (worth ~$50). I told them that we had that meal covered by a coupon and expressed interest in an alternate such as a couples massage. The assistant manager told us he would look into that the next day and leave us a voicemail. We were put in a different room for the night, and were told that they would have the carpets changed (i.e. removed and replaced) while we were in port out at our shore excursion the next day. That sounded reasonable, and indeed if it had happened that way I would not be writing to you. The room that we were moved to was an interior room. Obviously, we were deprived of our balcony for which we paid extra. In addition the interior room had two single beds. This was the second night of our honeymoon and we spent it on separate beds. By this point my wife was furious and I was quickly approaching that mark.Wednesday: We went out in Costa Maya on our shore excursion, and we had a lot of fun. Our joy was quickly overshadowed, however. When we got back to our room we found no message about the spa, the carpets were not changed as promised, and the couch was still in the middle of the floor. In addition there was now a large fan blowing on the carpet beneath where the couch once sat (not into the main area where the water was much worse). The room smelled like a wet dog, and when we brought this to the crew's attention all that was done was an attempt to mask the stench with Febreeze. Now the room was not only musty and smelled like a wet dog, it also had the overpowering stench of Febreeze. The combination was so unbearable that we had to leave the room with the balcony door open. It was horrible. We began to inquire again about the couples massage, because no message was left for us. They told us they couldn't do that, and that a discount was the best they could offer. Had we been notified sooner we would have taken that, but since we had already booked two separate spa treatments (one for each of us) were told that they would be paid for. By the end of the trip the compensation that was promised (both of our spa treatments being covered) was deemed by those in charge as too much compensation for our inconvenience. Our experience was only worthy of half of the treatments being covered. We again inquired about changing the carpets, and were told that it would be done. When we went back to the room a small patch of carpet was changed so they could move the couch back, but again the worst part of the room was ignored and fans were left on the floor. The room was still filled with the over powering stench of Febreeze and musty wet dog. We went to sleep that night with the balcony door open. In order to actually get to sleep I had to turn off the fan, and turn it back on in the morning. We both stubbed our toes numerous times on the fan and couch in the middle of the room. Sarah and I had very little room to get ready for formal night (not to mention all the other nights). I had to stand on my sandals to keep my pants and socks dry while I changed, and she was forced to change in the bathroom.Thursday: We were still somewhat optimistic about our trip at this point, and were trying not to let our honeymoon be an experience that we only wished we could forget. We were very excited for our big eight hour shore excursion to the XPLOR adventure park. I had the challenge of waking my wife and getting her moving at 6:00 AM so we could get breakfast and meet in the auditorium by 7:00 AM. We got to the auditorium and checked in. We sat in the auditorium nearly 20 minutes before we were told that our trip had been cancelled, and that we should have received notification two days prior. There wasn't enough interest, and they didn't have the minimum number of people so the tour was canceled. We understand that things like that happen and that Royal Caribbean has nothing to do with the shore excursions, but we were very angry that we had not actually received the information that the excursion was canceled. According to the woman at guest relations we were suppose to have gotten a voicemail in our room, and a notice at our door two days earlier. There was never a voice message and we talked to our state room attendant about it as well. He was never given any notification to pass along to us. At this point we were still trying to make the best of this very special "once in a lifetime" vacation (our honeymoon), and we began looking into other excursions in Cozumel. Less than half of the choices were available, because they were either canceled or full. Had we received notification in a timely manner we could have chosen something that we wanted to do. We narrowed down our choices to a couple of different ones (none of which looked exceedingly thrilling), but both were highly recommended by the woman working at the excursions desk. We hated the excursion that we ended up on. Again, I know that RCCL cannot guarantee that an excursion will be fun, and I think it's unreasonable to hold RCCL responsible for the enjoyment of the excursion, but timely notification of the cancelation of our original plans could have helped avert this horrible experience. We were told again that our carpets would be changed while we were on shore, and again they were the same soggy smelly carpets with the same noisy fans blowing in our room when we returned. I had to turn the fan off again to get some sleep that night.Friday: This was the final cruising day. We hung out at the pool most of the day, due to the inaccessibility and uncomfortable status of our room (a common theme this voyage). When we got back to the room that evening the fans were finally removed, and the smell almost bearable. The last night of our cruise was the first night that was reasonable for sleeping accommodations (with the exception of Monday). We found a generic letter on our bed saying "sorry for the inconvenience" with an offer for 20% off of our next cruise. After our experiences and the way that they were handled, this was simply an insult. We felt like we were being written off. By the end of the trip we had decided that perhaps cruising wasn't for us, and that at the very least cruising with RCCL was not something we would consider any time soon. Read Less
Sail Date January 2011
To start I must say, we are loyal Royal Caribbean cruisers. I have always had nothing but good things to say about every cruise I have taken with them, that was until I sailed on Radiance of the Seas last week. Our vacation started ... Read More
To start I must say, we are loyal Royal Caribbean cruisers. I have always had nothing but good things to say about every cruise I have taken with them, that was until I sailed on Radiance of the Seas last week. Our vacation started the night before with getting a call alerting us to the fact that there was a huge outbreak of Norovirus on Radiance, and therefore the boarding the next day would be delayed while they disinfected the ship. Figuring this isn't the first time this has happened they have it all down pat so it should go smooth. Our flight was leaving in 10 hours at 5:30am. We arrived in Tampa a little after 11am the next morning. We saw some RC reps who said we could leave our luggage with them and RC would transport it to the ship free of charge. Not bad I thought. Meanwhile, we were left to find something to do at Channelside until 4:30pm when we could check in and board. We we hung around the port terminal. At 2:00pm we saw crowds of people around the terminal so we walked down. Thank god we did. little did we know they had been giving out boarding numbers to people, yet we were never told about it. The number we were given was in group 6 to board between 6:30pm to 8:30pm !! Are you kidding me? Why didn't anyone mention this boarding number to us before now. After speaking to one of the workers, we found out because we had priority boarding to start, we were given a VIP paper for 4:30pm. 4:30pm came and we were now shoved in a crowded line of other "VIP" people. The outside of the terminal was packed with very upset people who got no notification of this mess. At any rate, we were allowed to check in. Then we were herded into a seating area only to be told we now couldn't board until 6:00pm. Yippeee. A whole day of travel to sit and wait even longer. At 6:00pm we were allowed to board the ship, only to be met and told we were allowed to go to the Main dinning room, or the Windjammer only for dinner. We were then told we would not be allowed to go to our cabin until 9:00pm. Being hungry and wanting to relax we went to the dinning room for dinner. We soon learned the extent of the Norovirus. We would not be allowed to touch a menu, salt, pepper shakers, or most anything else while dinning the the entire week. We would have to rely on listening closely to the broken english of the waiter whom we could not understand. After dinner and after hanging out by the pool area we were allowed to go to our cabin on deck 9. The first thing we noticed while walking to our cabin was the hallways of the ship had not been cleaned very well. We opened the door to our cabin (9756) and the first thing that hit us was the overpowering smell of sewage. The smell was bad enough we opened our balcony door and the door to the hallway to let air circulate. The bathroom was not cleaned. The towels were changed, but the toilet was disgusting. We called housekeeping and they sent someone up to clean it. They also sent someone up for the sewer smell. I have no idea what he did, but he arrived with a huge bottle of some disinfectant. The smell soon faded. Missing from our room was a TV remote to turn the TV on, and the books you use to see a list of ship services. These things all fell victim to the Norovirus. Our balcony was not cleaned and didn't look like it had been cleaned in weeks. There were "wet varnish" signs on our door, the rails, and the chair. The cabin carpet had glitter decoration stuff from New Years eve all over. With the removal of the plastic shower enclosure,water covers the floor of the bathroom when you take a shower unless you hug the wall. The fabric shower curtains don't cut it. Beware of deck 9 midship rooms. The boards are all correct when people speak of strange sewage smells. Our toilet also didn't work 3/4 of our third day. Thank god we were able to shower still. For our inconvenience they offered everyone $50 of on board credit. It seemed like a nice gesture, but that $50 wasn't anything to me in the scheme of things. If you ate at the windjammer you were not allowed to touch anything. There was no salt, no pepper availalbe unless you asked someone to find some. They controlled everything from handing you your plate and silverware, to dishing out your food. I didn't think this was a bad thing at the time it was happening and I was glad they were thinking of our safety. These thoughts soon were ruined by the last day of our cruise. The ports were fine. The rest of the sailing seemed fine. I still managed to find some enjoyment during our time at sea. Then came the last night on the ship. We were supposed to be in the last group to depart the ship due to our late flight out of Tampa. While at the show the last night, we returned to our cabin to find a "revised" disembarkation sheet. We were now being ordered to be at our disembarkation point by 7:20am, and out of our cabin. Gee, this means we now have to get up at 5:30am, grab some breakfast at the Windjammer by 6:00am, so we can be back to the cabin and get everything out. So we did get up early and went to the windjammer. Much to my surprise, NO ONE is serving anything to us. We are allowed to touch everything in sight. What? What happened to protecting us from the Norovirus? The reason we had to vacate our cabin early was because they had yet another outbreak of the virus on the ship and the CDC had to come on and inspect the ship, and they had to disinfect everything again. So apparently this means RC didn't care if the virus got spread that morning to those leaving the ship. Way to go RC for thinking of the health safety of those exiting. I think that decision makes me rethink of how much RC really cares about it's customers after they received your cash for a cruise. We rushed and got down to our disembarkation lounge by the 7:20am time as requested. It was there we sat until almost 9:00am before they allowed us off the ship. How disappointing. Had this been a first time cruise for me with Royal Caribbean, it certainly would have been the first and last time I took a cruise. The 5 night cruise turned into a 3.5 day cruise when all was said and done, or at least thats how I felt from being gyped out of precious cruise time. The lack of concern from the cruiseline about the spread of the virus on our last morning on the ship makes me think if I want to sail again with Royal Caribbean. How can a cruise line care so much about peoples well being during the cruise, then on the last day just blow it all off knowing there was yet another outbreak of the virus. Thank god I didn't get sick, but people at the table next to us during the cruise certainly did. Radiance is supposed to go into dry dock for 21 days. Hopefully during that time all the major issues get fixed. Yes, you can smell sewage in many parts of the ship, yes toilets did stop working, yes, our bathroom floor did flood when you took a shower..............sorry RC, but your lack of customer service, and your lack of real concern for the spread of this virus is not a good promotion to garner new business, and it certainly doesn't promote people for repeat business. I have a cruise booked already for 2012 on Adventure of the seas. If that cruise is anything like this one, it will be my last days of cruising with RC. Read Less
Sail Date January 2011
Todd's review was pretty much on the money. Part of the problem on this cruise was that there were 4+ sea days on the way to Hawaii and what seemed like even more on the way home. For most of those days, it was too cool to be enjoying ... Read More
Todd's review was pretty much on the money. Part of the problem on this cruise was that there were 4+ sea days on the way to Hawaii and what seemed like even more on the way home. For most of those days, it was too cool to be enjoying our balcony and outdoor activities. That isn't the cruise line's fault. I've cruised Celebrity and Disney before, and I think that the Radiance has too much wasted space in the Centrum. There just is not enough room in the public rooms for the number of passengers aboard. You go an hour early, or you stand. There were not enough activities to keep people entertained. For a fourteen-day cruise, there was one wine tasting and one cooking demonstration, both on the first full day of the cruise. There were probably a maximum of thirty seats in the bottom floor of the Centrum where the cooking demo was held. I took one look, and decided not to stand through it. We didn't go to the first wine tasting, which would have been free as Crown and Anchor members, because we were certain that there would be more to come. Our mistake. The schedule was a mess as Todd said. How much of this was the ship's fault, I don't know. Our room steward was great, as were our waiters. The food was good enough, too. But we only had two production shows for the whole fourteen days. Neither was first rate, in my opinion. The single artists on the rest of the days were a mixed bag. Some good, some awful, most . . . ordinary. One night, they showed a movie for showtime. That's ridiculous! And the movies: Most of them were already out on Netflix. Nothing first rate here, and how many times do people want to see Hawaii, The Hawaiians, and was it Blue Hawaii? Some members of the activities staff running the shore excursions were plain nasty. One exception was "Ricky Ricardo" who was a joy throughout, trying his best to make the best of a bad trip. Debarkation was too horrid to even recall. Hours in line with few ship's personnel to keep people cutting in to a minimum. Everyone was angry when they got off. My previous cruise was on Celebrity. The Constellation had fired most of the dancers right before the cruise so entertainment there was awful. Then came this horrible experience on the Radiance. I have two more Celebrity cruises scheduled, but today, I don't know if I will go. Read Less
Sail Date October 2007
I'd like to add my voice to the previous reviews of our recent Hawaii cruise - it really was quite a disappointment, and this is coming from one who's done a great many cruises. Among many other factors were the interminably long ... Read More
I'd like to add my voice to the previous reviews of our recent Hawaii cruise - it really was quite a disappointment, and this is coming from one who's done a great many cruises. Among many other factors were the interminably long wait in the L. A. airport for the bus to the ship, the change in itinerary, the nightmare of the disembarkation, and the Captain who couldn't seem to get off the "mike" once he started his announcements. My biggest gripe, however, had to do with the entertainment. In 14 nights, we had exactly two "production" shows featuring the ship's singers and dancers - and I have to say they were pretty ordinary. We were treated to jugglers on 2 separate evenings, and one night they made a big show of announcing a MOVIE, for heaven's sake, as the evening's show. I suppose the juggler on the farewell show was good enough, but he had been on our tender coming over from Maui - and had behaved like such an obnoxious boor that we were prepared to dislike him, no matter what his particular talent was! Also - the people at the Guest Relations counter should have been in any job but that! Normally, you find your most pleasant and helpful people at that desk, but not so this time! They were ill-informed, disinterested, and - on occasion - downright rude! OH yes - and then there was the wine selection in the "wine packages" in the dining room. My companion and I always purchase these, and it's fun trying the various vintages. In this case, they were all of the cheapest variety (tho quite pricey) and frankly, just not very good! I have to say some of the crew were exceptional - one young man named Barrack (sp) was on hand during that awful disembarking, and trying his best to be helpful - but they needed more people like him. And, on the cruise director's staff, a young man from Trinidad who called himself Ricky Ricardo was truly wonderful. He came into the auditorium the day we were prevented from getting off in Maui and left sitting there for hours, and did his level best to calm the annoyed crowd and lighten the load. I could see him as a great Cruise Director some day. All in all, I'm just not sure I'd opt for Royal Caribbean again - it's back to Disney and Celebrity. Read Less
Sail Date October 2007
My husband and I have been cruising for many years, and our favorites are Holland America and Celebrity, with honorable mention for Ncl, Princess, and Carnival. This was our First Royal Caribbean cruise, and after booking the D1 category, ... Read More
My husband and I have been cruising for many years, and our favorites are Holland America and Celebrity, with honorable mention for Ncl, Princess, and Carnival. This was our First Royal Caribbean cruise, and after booking the D1 category, the most expensive cruise we have ever booked. Unfortunately, I wish I could say the experience was worth the cost. To begin with, we drove from Arizona, which was only a wonderful 5 hour trip. We parked at 5 Star, which is right across the street from the pier. When we sailed on Celebrity only a month prior, the cost was $12 per day. But now one month later, it cost us $15 per day. Arriving at 11 AM made embarkation a breeze. Our Cabin D1 was larger than other balcony categories, and we found it sufficient for our needs. The ship is absolutely beautiful. Probably the most impressive we have been on. The glass elevators were absolutely wonderful. Our cabin stewardess was Rhonda from Trinidad, and she was also fabulous. We had request late seating, small table. Were assigned a table for 10. After cruising so many years, we knew to approach the Dining Room Captain asap to make a change. I can't say he was very nice in his demeanor to us; however, he did reluctantly agree to assigning us a table for 4. I must say I have NEVER seen so many huge tables of 10 in a cruiseship dining room. However, I will say that by the 5th night, many of the tables were more than half empty because so many people were unhappy with the cuisine in the dining room. With reference to that issue, I will say that after the 1st night, I thought the food on this ship was going to be equal to Carnival. (Sorry for the insult, Carnival.) However, by the 3rd evening, I revised my opinion; Carnival was much, much better than what was being served in the dining room on the Radiance. Since this was our first Royal Caribbean cruise, and knowing that we love Celebrity's cuisine, we figured being operated by the same corporation, we couldn't possible go wrong. What a misconception!!!! First of all, the beef was absolutely awful!!!! They must be buying it from Mexico. After spending over $6,000 for a 2 week cruise, we only had lobster once and I wonder if they could spare it. Overall, the preparation of the food was so bad. Maple syrup was watered down. Pancakes were like hockey pucks. Way too much herb seasoning on everything meat. Size of shrimp was pathetic, the rare times they even offered it. Pasta was ordered and always delivered almost raw without any of the sauce described in the menu. To eat hamburgers and hot dogs for lunch was certainly not what we had bargained for on this expensive cruise. However, at least they were edible. Passengers who were Platinum and Diamond agreed that they have never had such a disappointing dining experience before on RCI. I must say, however, that our waiter, Vikram, was the best ever. In addition, I do believe we had the best entertainment ever on this ship. I guess you could say it was the worst of times and it was the best of times. What really irked was the fact that we couldn't get any bathrobes!!! Shame on RCI!!!! We became very friendly with Platinum members who also couldn't get bathrobes. What a joke!!! Even Carnival gives 2 to a cabin. As for customer service at the Guest Relations, there wasn't any good customer service at all on this ship. All of the waiters at breakfast and lunch were totally uncaring or incompetent or both. Even the ones in the Windjammer were as unpleasant as I have ever seen on a ship. Hawaii was as usual, wonderful. Although I will say pulling into Hilo on the first stop is a huge disappointment to those who had never been to Hawaii. Why don't the powers that be, eliminate Hilo and reinstate Kauai?? Duh??? Embarkation took forever because some non US passengers did not register with immigration in a timely fashion. I do believe the ship's management should have gone to their cabins instead of announcing their names a million times. Thought we would never start disembarking. All in all, we did meet wonderful new cruise buddies from Boston; and all of us did have a wonderful time. Would we sail RCI again - NO NEVER!!!! How such a beautiful ship could have such a problem kitchen is beyond my comprehension. Is anyone doing any checking up on the comment cards? Also, their level of service also leaves a lot to be desired. Another major issue we had with this cruise, was that there was no dancing before dinner for people assigned to the second seating. Celebrity always has dancing before dinner for both seatings. What is wrong with the management on this ship??? If I sound so negative, it's because to have spent so much and received so little, can make a passenger bitter. Can't wait for our upcoming Celebrity cruise in October. Read Less
Sail Date April 2007
We did a back-to-back cruise on Radiance. Nov 7th. Eastern and then Nov. 14th Western. The ship was beautiful, but the food and entertainment, even the service was not good. In fact, some nights, the food in the dining room was downright ... Read More
We did a back-to-back cruise on Radiance. Nov 7th. Eastern and then Nov. 14th Western. The ship was beautiful, but the food and entertainment, even the service was not good. In fact, some nights, the food in the dining room was downright terrible! We are both not even picky eaters! This is our 7 th cruise. 4 on RCI and 3 on Princess. The message here is: BUYER BEWARE! It is hit or miss with the service on the Radiance, Some people had good service, most had awful service. Some food was o.k. but most was absolutely terrible. The best entertainment was on the Western Caribbean portion of the cruise. The Drifters were fantastic, and Charley and company juggling act was great! Some on board activities were hilarious, especially The Quest! It is a MUST DO ACTIVITY. Cruise Director, Adam was great, Captain Kent, very eccentric! Windjammer cafe food (buffet) almost the same every day, except different sauces. Desserts were Excellent! Soft serve Ice Cream a plus! Overall: ship is beautiful, hope people will have better luck in the future with food! It was tasteless and lukewarm, steaks, disgusting! Pasta (swill)! Service, hit or miss, we had to change servers about 6 times to get someone decent. Room service was prompt/quick. Awful room stewards/attendants. Beds comfortable, sheets very soft! Bottom line: do not pay much for this cruise, take inside cabins, many people complained from outside wind noise from balconies, and sometimes you can hear people in the next room talking or doing other activities no matter which room you have! Embarkation: Good Disembarkation: Good Ports of Call: Great Pursers Office (Guest Relations). Watch your bills! Service, I would be fired from my job if I acting like that! Crown and Anchor Parties: Excellent Meet & Mingle: Excellent. Solarium Pool: A must see and experience. Baggage: very timely. Do your own excursions at the pier of the ports of call! (Haggle.) Much cheaper and you are the boss! SHIP EXCURSIONS DOWN RIGHT EXPENSIVE AND YOU ARE AT THEIR MERCY! I hope this helps some people. We are going on one more RCI trip to get the next level in the Crown and Anchor Society, then try other lines. Definitely will go back to Princess! We were several people in our 30's and 40's on this cruise. Out of 5 stars this ship deserves only 2.5 stars only for the beauty! Read Less
Sail Date November 2004
Radiance of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 3.5 3.8
Enrichment 2.0 3.5
Service 4.5 4.4
Value For Money 4.5 3.8
Rates N/A 4.3

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