2 Helpful Votes
Sail Date: January 2019
I loved New Zealand, scenery was beautiful, that was the only good part of my trip. This ship is old, smelly & tired looking. The water slides & climbing wall advertised were only open for an hour once a day on port days and an ... Read More
I loved New Zealand, scenery was beautiful, that was the only good part of my trip. This ship is old, smelly & tired looking. The water slides & climbing wall advertised were only open for an hour once a day on port days and an hour twice a day on sea days so it was near impossible to use these amenities unless you wanted to line up for a couple of hours for one go - not my idea of fun. My two teenage girls were bored out of their mind for the entire trip. There’s little for kids to do on this ship. The food was not good at all. The restaurants that you pay for were very good but the buffet was absolutely shocking, same food every day & not great at all. If I knew how cramped our balcony suite would be we would have paid extra for two suites. I was stuck sleeping in an extremely uncomfortable pull out lounge for 10 days which left me with neck that I was unable to turn to the right & a sore back. The actual beds were not much better. After having traveled on cruise ships in the past I was really looking forward to watching some shows however they were boring & clearly aimed at older people, not families. I was distraught when I walked into a poorly identifiable glass wall right next to some revolving doors on deck 12. It was a clear hazard yet the ships health & safety officer ridiculed me despite having to spend the whole morning with the doctor with suspicions of a concussion, a black eye and serious swelling - management Just didn’t care. I love cruises & New Zealand was great but I will never travel on this ship again. Read Less
9 Helpful Votes
Sail Date: October 2018
First time ocean cruisers and it probably be our last. Travelled Royal Caribbean – Radiance of the Seas. No complaints with either the food or the room. Unfortunately, due to rough seas, outdoor experiences were not available for the ... Read More
First time ocean cruisers and it probably be our last. Travelled Royal Caribbean – Radiance of the Seas. No complaints with either the food or the room. Unfortunately, due to rough seas, outdoor experiences were not available for the days across to New Zealand and a day returning to Australia. Oh well, plenty to keep you entertained within the ship. The infrequent and non-current movies. The organised activities (Halloween for one) for 2000 odd people in the ‘Centrum’ (small central foyer of the ship). There was the talk from Adam Houlahan (which I’m sure the company did not vet prior to him presenting, and I hope he wasn’t paid). The up-sell was constant and off-putting for a ‘relaxing’ holiday. The cost of alcohol was excessive considering we were in international waters and not subject to duties. One Crown lager stubbie equated to $13.90 Aus once their 18% gratuities were added. I was really impressed, when I delivered to Guess Services on our departure, valuable jewellery from the previous room occupant, which had been left in our safe and had only been discovered. No receipt was given for the property handed in, and when asked for one, the request was denied. I advised the guest service officer that I required one as I did not want to be investigated/blamed when the owner attempted to locate their property. A few days after the cruise, I followed up with Royal Carribeen about the jewellery. There was no record of me handing it in and they could not describe the items I had given. Hmmm. Read Less
6 Helpful Votes
Sail Date: October 2018
Embarkation not to much of a problem. Everything went down hill after that. Service at the bars extremely slow gave up waiting after 10 mins of being ignored while bar attendents having private conversation. Cabin very small bed extremely ... Read More
Embarkation not to much of a problem. Everything went down hill after that. Service at the bars extremely slow gave up waiting after 10 mins of being ignored while bar attendents having private conversation. Cabin very small bed extremely uncomfortable to the point of not being able to get a decent sleep food very poor standard deserts tasteless enertainment a shambles and of very poor standard constantly being pushed to pay over the top amounts to participate in activities on board that are for the most part free on other cruise lines shore excursions prices were daylight robbery at best $278 us if booked through the ship $99nz if you booked online with the tour company on shore missed a lot on shore due to the terribly bad organization involved in getting of board had to pay for shuttle bus to get from the ship into the town . We got into wellington at 1pm by the time we got on the shuttle and into the city it self it was 2.30 the shuttle had two stops one at either end of town not close to much at all last shuttle back to the ship was at 4.30 an absolute waste of a stop didnt give you any time to explore and see much at all went to the murder mystery dinner a complete waste of money and time nearly 2 gours before dinner served food was awful service very slow whole night very badly organized will not come back to this cruise line unless significantly raise their standards also didnt accept my credit card which created some problems they need to inform you at time of booking if they dont have the facility's to accept all credit cards had to pay the over the top fees the on board atm charged to withdraw cash to pay onboard account wont be back they need to retire radiance of the seas and give the crew a refresher course in hospitality something a lot of them were sadly lacking Read Less
7 Helpful Votes
Sail Date: October 2018
A birthday party that started badly with a three hour entry. A casacade dining experience where we couldnt sit with birthday group. Poor restuarant food so paid extra for dinners. Public areas were so brightly lit and loud. I never ... Read More
A birthday party that started badly with a three hour entry. A casacade dining experience where we couldnt sit with birthday group. Poor restuarant food so paid extra for dinners. Public areas were so brightly lit and loud. I never found a nice quiet place with a musican to sit and relax. Entertainment was the best part of the cruise. Dining staff in main restuatant were ran off their feet as were. Many bar staff. We waited for half an hour to get some beer. Thet could have seperate lines fir cocktails and beers. Glass walls were nice and i enjoyed leaving from circular key. The arrival back to sydney and our departure went smoothly, though again the breakfast was so poor , i was very much surprised. The hash brown tasted like flour not potatoe and scrambled eggs were hard. The tomatoe was fine. The toast was cold and the tea was bitter. Read Less
9 Helpful Votes
Sail Date: August 2018
This was it first cruise and is likely to be the last. We left 4 hours late and traveled the inner passage at night, couldn't see anything. The ship is fundamentally a shopping mall - hotel on floats with gambling room, and an ... Read More
This was it first cruise and is likely to be the last. We left 4 hours late and traveled the inner passage at night, couldn't see anything. The ship is fundamentally a shopping mall - hotel on floats with gambling room, and an incredible assortment of bars (who drinks $60/day of alcohol?) Aside from one glacier view nothing but far land on one side and empty ocean on the other. We were transported from one tourist trap to the next, with villages doubling or tripling population as the ship comes in. A hassle to get in and out with security and room card (I understand they don't want anyone left stranded, especially those who drink $60/d alcohol!!) The presentation on board were poorly presented with low quality visuals. One experience was enough. Not interested in social games, bingo, arcade game or whatever. Very few opportunity for photography. Incessant push to buy non sense watches and the likes. Too much smoking! The good thing about such an enormous ship is that it is very stable and food was good. Otherwise a miserable experience Read Less
3 Helpful Votes
Sail Date: June 2018
The itinerary was great. I enjoyed Alaska, but I was disappointed in RCI. Yes Radiance is old and small but I expected that. I didn't expect a poorly trained crew. Outside of food service, I had to ask for assistance twice. I ... Read More
The itinerary was great. I enjoyed Alaska, but I was disappointed in RCI. Yes Radiance is old and small but I expected that. I didn't expect a poorly trained crew. Outside of food service, I had to ask for assistance twice. I found it difficult to make someone understand because they were too busy arguing with me. There only excuse was that it was a small ship. It was not the ship it was the attitude of the crew. Entertainment was disappointing as well. People walked out of CITY OF DREAMS. I went to sleep. The cruise director staff was hard to find. I have been on smaller ships with many more activities. The compass was poorly edited. It referred to the northern route so it wasn't fully updated. Hallways were blocked with steward carts all day long so it was difficult to navigate the small hallways. Shore excursions staff were poorly trained and rude. The guest services were rude. My roommate and I had seperate sea pass cards but they put everything on hers. I asked them to reverse some of them and put them on mine, they gladly did that but they went ahead and put them right back on hers instead of mine. They said they did not understand. I just gave up and reimbursed my cabin mate. I was disappointed. When I asked about the arrangements and reservation that I made on the RCI website prior to departure, guest service said they did not see them and told me to speak with my travel agent. I told them they were my travel agent and they told me if I paid for things ahead of time I needed to prove it. I understand the need for the that. I showed them my receipt and they then told me they didn't see it so it must be a banking error. I had to call my bank and have them fight with them. This was my vacation that I paid a lot of money for. Read Less
3 Helpful Votes
Sail Date: June 2018
We chose RCI because we have sailed on them before and generally have good experiences. This however was not the case on the Radiance. From the time we got on the boat things were awful. The boat smelled like raw sewage when we first ... Read More
We chose RCI because we have sailed on them before and generally have good experiences. This however was not the case on the Radiance. From the time we got on the boat things were awful. The boat smelled like raw sewage when we first got on. I thought that it might have been Seward but as the cruise wore on I would still occasionally smell raw sewage. State room attendant was good. Main dining not so good. First day I had to ask for tea three times and bread twice. When I mentioned it to the head waiter he took care of the problem. Our waiter, however, had about 15 guests to serve and he was always behind. Most of the other tables had dessert before we had our entree. Not his fault he just had too much to do. The Radiance is an older and smaller boat and doesn't have the amenities of the larger ships, no promenade, very few, if any after hours dining like the bigger ships. They did, however, have a lot of specialty dinning that they pushed at you from all directions. I believe they had five specialty restaurants, and one after hours snack station. Windjammer was always crowded as usual. Always hard to find a seat during peak hours. On most of the ships we have been on dining is at 6:30 and 8:30 with shows at 8:30 and 10:30. On the Radiance the dining is 6 and 8 with shows at 7 and 9. 8:00 diners have to go to the show at 7:00. I prefer the old way with dining at 8:30 and the show after. On the Radiance it would not make much difference because the shows were pretty bad anyway. We walked out of two of them. They have self leveling pool tables on board, which seems kind of nice until you tried to play on them. Most of the time they were broke, balls were missing and the tables locked in one position. We did the cruise tour with 5 days in Alaska before the cruise. The tour part was far superior to the cruise part. We both decided that we would never said on the Radiance again. Read Less
2 Helpful Votes
Sail Date: May 2018
We booked this cruise while we were sailing on Empress of the Seas to Cuba. We have sailed with this line several times before, with Celebrity and RCL ships. In every instance except for this one, the cruises have been excellent. NOT this ... Read More
We booked this cruise while we were sailing on Empress of the Seas to Cuba. We have sailed with this line several times before, with Celebrity and RCL ships. In every instance except for this one, the cruises have been excellent. NOT this one. Cruise was from Hawaii, around the islands, ending in Vancouver, BC. 10 days. We had been to the islands 35 years ago and wanted to get back to see the changes. Sailing dates were May 3-13, we flew in a day early to catch up on Honolulu sights which was a good thing, should have come in two days early or more. Pearl Harbor was outstanding(not a RCL feature) We were scheduled to board at 12:30, got to pier at 12:15, checked luggage and then lines started. Did not get to cabin until 2:30 at which point we were told that cabin was not ready and would not be ready until 3:30-4pm. That was the first clue. Finally got to cabin at 4, luggage arrived at 7pm. we had dinner at 5:30. Ship was full, 2500 guests, wait staff was stretched. We had a table for 4, but our waiters also were serving three other tables, 2 tables of 10 and one table of six. Guess who came in 4th. Seriously understaffed in Dining room. This was true for entire cruise. Maui was next day, Tenders in, very small harbor, we were fortunate, to get out early, later passengers were not able to get off the ship due to congestion in the harbor. It got worse later when all the tours that had gotten out came back at the same time. The line for the tenders was 90 minutes in the heat, and 500 yards long. Oh and it was formal night, we did not get back to ship until 5:15 pm, not a lot of time for changing and cleanup. Big Island was day 3, Tenders again, I had an accident getting into the tender-what a fiasco, nothing from RCL, Sitting in the tender bleeding from the knees, and the only comment from staff was to ask what was my cabin number. Went to infirmary to get it checked out, Medical staff was great-but as I walked out of infirmary, I was accosted by one of the security staff who proceeded to interrogate me and tried to criminalize the incident. By the way, he had a body camera on him and was filming the entire interrogation., When I complained to the desk, the response was "we apologise for the inconvenience" Next stop Kauaii, that was on a pier and the visit was excellent. However at Kauaii and also in Victoria, BC, I was now subject to "special attention" whenever I reboarded the ship. I wear an external brace on my knee, so I got "wanded and patted down" each time back to the ship. I did bring this up to RCL on two occasions, first on board the ship where there was no response. Second directly to RCL via the website, there has been no response to date. I am completely baffled by this indifferent or even vindictive response by the staff to a guest. Read Less
Sail Date: March 2018
We selected RCL because we’ve sailed with them in the past & liked the Sydney roundtrip to NZ itinerary. We felt the cruising would be relaxing & a good change from our earlier busy Australian driving adventure. In retrospect ... Read More
We selected RCL because we’ve sailed with them in the past & liked the Sydney roundtrip to NZ itinerary. We felt the cruising would be relaxing & a good change from our earlier busy Australian driving adventure. In retrospect we feel we should have chosen to fly to NZ, hired a car or done a bus tour in order to see more of this lovely country. The voyage to & fro consumed a total of 4 days on the Tasmanian Sea. Add to that the other sea days so because we didn't particularly enjoy the cruise that time was wasted as well. Our initial impression of the ship was disappointment, it looked tired, windows needed a scrub, areas needed a paint touch up. Some of the furniture looked tired. Some areas, restrooms there was a noticible mildew smell, every time we entered the area leading to the Schooners lounge & specialty restaurants this smell was more pronounced. Another unpleasant odour was on our 8th floor stateroom level. For the first few days we had to walk through an area of a sewage smell coming from one of the cabins. (There was no other way to the staircase) I mentioned this to the Stewart & he minimized our comment however on about the 3rd day there was a suction vacuum or dryer?? coming from the ceiling in this exact area. There were other areas that had a mildew smell but not as pronounced as the areas mentioned. With any of the sea days usually there are some activities & music around the central pool area. On some days the ship was rolling or weather was overcast but even on sunny afternoons when it was pleasant the hot tubs were filled with children (no parents) & a family movie was playing on the large screen. 1 day I counted 9 kids & 2 adults in the hot tub.There seemed like a large # of visible children even though it was not a school holiday. There was a kids area but it seemed like the parents preferred to have them in the adult areas in the afternoon. I’m sounding like we don’t enjoy kids & that’s not true. Smoking was confined to the Port side but that is a useless restriction with sea wind. We would love to find a smoke free cruise-(spoken from ex smokers). We did the anytime dining & generally we experienced very little wait time however we ended up @ tables for 8-10 people & often people were being seated @ different times. The meal was rushed, over in an hour, food was mediocre, dining room loud, lighting bright & the room seemed like a convention milieu.it was not a pleasant dining experience. We solved this by purchasing dining for $30pp pp/night in specialty restaurants. It took us a while to do this but out of 11 meals, 3 were perfect. Large windows providing beautiful ocean & sunset views, subdued lighting, excellent attentive service, relaxed milieu, delicious food. The daily itinerary was not all that interesting. There was the usual Trivea, art auction, towel folding dance lessons all held indoors; on deck there was not much I can recall. We did go to a sushi making class in the Japanese restaurant. It was fun, we all made a large plateful of different rolls which was neatly packaged for us to have for later. The downfall of this is that we learned it cost $30pp usd. The class was 2 hours after we had breakfast. It was in the last day of our cruise and we were dining @ 6pm so we didn’t want to fill up on sushi. So a waste for us however our Stewart seemed pleased to accept our 2 offerings. The evening entertainment didn’t offer too much variety. There were 1 hr shows @ 2 different times, music in the foyer, an Irish Pub or a piano bar. We always liked the humour of Danny the talented piano player. The usual shopping frenzy in the last days was ok, not much variety but good for the US cruisers shopping in their USD. We cannot recommend sailing on the Radiance and or on this Itinerary. The ship is tired looking, it diesn’t offer much in the way of good dining other than if you pay extra & entertainment is minimal. Read Less
9 Helpful Votes
Sail Date: March 2018
We chose the cruise for the itinerary and just assumed that everything else would be OK, as Royal Caribbean is a known brand name. Unfortunately, not so. The standards of service and food were poor, The quality of the food was ... Read More
We chose the cruise for the itinerary and just assumed that everything else would be OK, as Royal Caribbean is a known brand name. Unfortunately, not so. The standards of service and food were poor, The quality of the food was acceptable (but by no means notable), but having it served up in pretty much the same way every single day was monotonous in the extreme. We could not wait to get off and have a decent meal. Cabin was smaller than expected, but acceptable. Activities were pretty much zero. There were quite a few quizzes, and luckily both I and my travelling companion love quizzes! Before we boarded we had joked about napkin folding, but it proved to be the most interesting activity on board (not that we went - but it was fun to joke about). Unless you gamble, which is what I guess RC want you to do. Entertainment was not up to much. Read Less
Radiance of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 3.5 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates N/A 0.0

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