191 Royal Caribbean Radiance of the Seas Cruise Reviews

I cruised this ship for the itinerary and also wanted to try Royal Caribbean for a change. I have been on a short RCCL cruise on a newer ship, and I knew this was an older smaller ship. The ship itself while worn, was very nice with ... Read More
I cruised this ship for the itinerary and also wanted to try Royal Caribbean for a change. I have been on a short RCCL cruise on a newer ship, and I knew this was an older smaller ship. The ship itself while worn, was very nice with alot of beautiful windows making it perfect for Alaska. The room attendant was amazing, the general service of the bar staff was great. The LIDO/Windjammer was better than the main dining room for breakfast and some dinners. The specialty restaurant chops was amazing. The light bites at Lattetudes and the solarium were not very good at all and the staff at the solarium at night a gentleman there was really rude to people. My biggest complaint was the main dining dinners were extremely over seasoned (salted) and any steak was just completely tough and/or over cooked. So the starters, salads and desserts were great, but most of the main dishes were barely passible. When the LIDO does a better job on the meats and breakfast there is something seriously wrong in your dining room. Entertainment was ok, and just average. The production dance/singers were given old and not to unique shows to do . The nightlife was barely there. A couple of places for music, but nothing really stood out. The magician was funnier than our comedian, the El Gaucho show was funny and very entertaining. Most of the staff were absolutely amazing and this did have one of the best guest services desks I have seen on many cruise lines. Read Less
Sail Date August 2019
Overall, the trip was great. I'm going to talk less about the excursions (which was awesome), and more about the ship. The cabin was nice. Super small, even for a single person. I had a balcony which was nice as I was able to sleep ... Read More
Overall, the trip was great. I'm going to talk less about the excursions (which was awesome), and more about the ship. The cabin was nice. Super small, even for a single person. I had a balcony which was nice as I was able to sleep with the door open for some nice Alaskan air. Service on the ship was spectacular as well. Big shoutout to Vasile (guest services) and the bartenders at Quill and Compass. The gym was old, and dated - some of that equipment could use some attention. From the outside, the ship appeared to be pretty dated. There were visible signs of rust, age... But that's to be expected with a ship quickly approaching 20 years old My biggest gripes with the ship are the following: One - It is impossible to find nutritional information anywhere. I am actively counting calories and macro-nutrients in an effort to lose weight. It is very frustrating not being able to even hazard a guess with some of these meals that were served in the buffet lines. As more and more people are doing specialized diets (paleo, keto, low/high carb, etc), it would be nice to know what we're working with. Two - The late-night entertainment was awful outside of Jack the guitar player. As a single male in his late 20s old traveling with older family, there was not much that catered to my age range that was well attended. I went up to the "nightclub" each night around 11 PM, and there was never anyone else up there. Additionally, the DJ "Bam" appeared to just turn on some Spotify playlist and walk away from his computer for what appeared to be 25-30 minutes at a time. No real mixing or DJing was happening. Maybe that's just my experience being young on an Alaskan cruise. Overall I had a great time. My trip was largely "saved" by the excursions I participated in. The ship-experience left a lot to be desired. I ended up spending most of my time on-board clicking the 'activities right now' button on the screen hoping to find something free that was enjoyable. Read Less
Sail Date June 2019
Ship The Radiance of the Seas is one of the older ships of the Royal Carribean fleet. The condition was good, but the equipment definitely did not meet the standards expected today. Embarking or disembarking worked smoothly. However, we ... Read More
Ship The Radiance of the Seas is one of the older ships of the Royal Carribean fleet. The condition was good, but the equipment definitely did not meet the standards expected today. Embarking or disembarking worked smoothly. However, we had expected a better service as guests of the suites. Cabin We had booked an Owner Suite. It was very spacious with space. The balcony was a bit small. The bathroom was big and beside a shower there was also a bathtub. Concierge Club Suites guests and very loyal Royal customers were allowed to go to the Concierge Club. There were small snacks and free drinks (soft drinks, water, wine, beer and some drinks) from 16.00 o'clock. Dining We had the greatest expectations concerning the dining. We heard so many good things from Royal and could hardly wait. But our expectations were disappointed. The food never came close to the good quality of the Princess or Hurtigruten shipping company. Entertainment We're not the party people, and we've mostly abandoned here. Service Compared to other shipping companies, the service was "ok", but not as good as suggested by other guests. As a suite guest we were rather disappointed. Ports and Excursions In comparison to other cruises we have booked all excursions through the shipping company. These were more or less well organized, but simply a mass check-in, although they used the more expensive offer. The train trip to the White Pass is very recommendable, even if it is not a mass service. Here you will also find two videos on our YouTube channel "Swisstravellerslife". Read Less
Sail Date May 2019
We chose this cruise because it was a one way inside passage which meant more time in each port. This was important because the ship doesn't have much to offer in terms of entertainment. We are east coast (4 hours difference) and they ... Read More
We chose this cruise because it was a one way inside passage which meant more time in each port. This was important because the ship doesn't have much to offer in terms of entertainment. We are east coast (4 hours difference) and they frequently wouldn't start activities/entertainment until 10pm (2 am east coast time). When we did go, the shows were nowhere near the quality of the large Caribbean ships. That being said, the food was decent (excellent in the specialty restaurants) and the landscape views were intoxicating. Think of the ship as a nice resort, you eat, sleep, and relax there, but go somewhere else for your entertainment. The long port times (8 to 12 hrs) allowed us to do an excursion and still have plenty of time to explore the towns and have lunch or dinner in a nice restaurant before boarding the ship. We also booked a land tour with RC that continued on to Denali and finished with a train ride back to Anchorage for our flight home. The land tour was so well handled that I was able to turn off my brain and just enjoy myself which is rare for me. Patricia, our tour director was very knowledgeable and easy to talk to. She and our driver Pineck made sure everything went off without a hitch. Keys were handed to us right off the bus so no check in hassles. Luggage was waiting in the room and taken back to the bus magically. optional excursions were handled thru Patricia and there were no unpleasant surprises. This was our first group tour and I would definitely do it again. Read Less
Sail Date May 2019
We arrived in Honolulu the evening before our cruise and had a hotel a short distance from the cruise port. From the time we check our bags with a porter, through security and check-in, we were on the ship in less than 30 minutes. We ... Read More
We arrived in Honolulu the evening before our cruise and had a hotel a short distance from the cruise port. From the time we check our bags with a porter, through security and check-in, we were on the ship in less than 30 minutes. We have been on the Radiance of the Seas several times before, but found the ship in need of a makeover. The ship looks "tired". Compared to newer, more modern ships, it's furnishings look old and need of replacement. Our balcony cabin (#9208) was clean, but it had torn drapes and sheer panels. The sofa was well worn. While out on the balcony, rust could be seen in several locations. We had My Time Dining in the Cascades Dining Room seven of our 12 nights and found the food to be good. Three nights we went to the Windjammer and enjoyed the buffet. Two of the nights, Prime Rib roast was served. Two nights, Chops was our choice. Chops has never disappointed. The Windjammer breakfast buffet was also good. We chose to only go to the Aurora Theatre twice. I found the entertainment there to be not that rewarding. Throughout the cruise, we enjoyed the various singers, instrumentals and and violinists in the Centrum and Colony Club. This cruise had many Diamond, Diamond + and Pinnacle C&A members. The Concierge Lounge was only for use by Suite guests and Pinnacle level. The Diamond Lounge on the Radiance is small and only holds about 25-30 people. They had to open up the Starquest Lounge next door to accommodate all of the Diamond and Diamond + folks. The nightly happy hour was always crowded. We would wait until after 5:30 (when early dining started) to go there. All crew members we encountered would greet you with a smile and a greeting. Our Cabin Attendant, Lega, would call us by name after meeting us on the first day. Read Less
Sail Date May 2019
Loved the Hawaii portion of the itinerary. After a great time in the islands, we headed out for 5 days of cold, cloudy weather. Not the fault of RC, but just the same, plans for swimming and sunning were dead on arrival. All of that ... Read More
Loved the Hawaii portion of the itinerary. After a great time in the islands, we headed out for 5 days of cold, cloudy weather. Not the fault of RC, but just the same, plans for swimming and sunning were dead on arrival. All of that aside, no one on board seemed to know the schedule. I asked what night is formal night, no one knew, not even the customer service desk! This was was our first cruise in 30 years and RC didn't win any awards for helping us understand the process. Would we go again? NO WAY. We would fly to Hawaii, do inter-island air and skip the cruise. You are in port for a short time, so it is no way to see Hawaii. Other downers: Constant upselling of drink and internet packages. We figured out that bottles of wine were discounted 40% in the specialty dining venues. So we would buy wine then and have it delivered to the main dining room. The shower in the cabin (balcony) was so tiny and poorly constructed it was a joke. Dining was actually fine. Read Less
Sail Date May 2019
ok!! here are the pros cabin comfortable. food in dinning room good. staff in most bars great, very friendly, coffee shop guys fantastic. entertainment ok, some great acts, ( Freddy show ) some a bit ordinary. plenty of ... Read More
ok!! here are the pros cabin comfortable. food in dinning room good. staff in most bars great, very friendly, coffee shop guys fantastic. entertainment ok, some great acts, ( Freddy show ) some a bit ordinary. plenty of activities going on if you want to participate OK!! now the cons. the ships billing system is a nightmare, they add cost and credit cost all the time. very hard to understand. I spent severial days visiting guess services trying to understand. travelling with us a friend who is a finance manager and accountant was dumbfounded. so just be careful!!, an example I paid my bill second last night, then on my final statement, they had a charge of $100USD for pool towels. now we only used them 3 times and returned every time back too counter. so with another visit to guest services, they credited the towel without a murmur. i just wonder how many people just pay it??? dining room staff not that great, seem to be more interested in cleaning tables than serving the guess, we where always having to ask for drinks, if we could find our waiter. windjammers average, tend to a bit the same if I ever cruise again I will look at other companies. Read Less
Sail Date April 2019
Set sail for Noumea, Isle of Pines and Mystery Island. On the second day a passenger had a medical emergency requiring the ship to divert course to Brisbane. Due to this our itinerary was updated and we would be at sea an extra day and ... Read More
Set sail for Noumea, Isle of Pines and Mystery Island. On the second day a passenger had a medical emergency requiring the ship to divert course to Brisbane. Due to this our itinerary was updated and we would be at sea an extra day and miss out on Mystery Island. The captain did have pretty good communication regarding this, but we were disappointed as we were keen on Mystery Island. The ship itself I think was renovated somewhat recently. The main areas were quite nice. The balcony we had was a bit dated. The cabin was clean and nice. We didn't have any expectations of the ship, it being our first one. The food in the Windjammer was often very good and varied. The pizzas were quite basic; i'd steer clear. Each night had a different them which was nice as well. The pools, particularly the solarium, were good. My only complaint is that people would take up the deck chairs just sleeping. There are signs saying that items will be removed after 30 minutes, but this didn't happen. With all the chairs with items on them and the lack of people, I'm sure the owners were elsewhere on the ship. The hot tub rules also said that 15 minutes is the most you should be in there. People would often stay in for 30+ minutes keeping others from using it. Noumea was our first port. We didn't do any shore excursions, just went for a walk. The city was a let down. Very run down and expensive. If I were to go again I would get aboard the hop on/hop off bus and explore outside of the city. I think it was $30 USD pp. Isle of Pines was a bit better as it had nice beaches and water. The tendering process was a bit annoying but that's alright. The activities staff were very nice. We attended basically every general knowledge trivia and pub quiz on board and had fun with those. The drinks and services on board are in USD. If you were to get the basic alcohol package (cocktails and drinks up to $12) you will have a selection of about 20 different cocktails. The more premium cocktails are nearing $18. I am pretty sure that In my cruise planner prior to the trip the alcohol packages were in AUD, but then on board they were the same price but in USD. So if you want to drink; pre purchase. They do have a boarding special but even with that you are better off purchasing in AUD. The headliner acts were quite good. We had an illusionist, comedic juggler and some shows by the ships dancers and singers. They were all worth a watch. I do wish that the ship played more movies in the cinema throughout the day. Often we had gaps or 2-3 hours where there weren't any activities we wanted to go to. If the ship played movies constantly in the cinema we could have seen a film. I think they played maybe 2-3 a day in there. The gym looked a bit dated. The equipment certainly was a bit older, but worked fine. Would be nice if it was organised according to muscle group. At the end of the day we paid $1100/pp for a balcony and $250 was spent onboard via drinks. That's a fairly cheap holiday for 8 nights. If I were to cruise again it would be to NZ for better ports and on a newer/bigger ship. Read Less
Sail Date March 2019
I went on this cruise with a group of 10 friends. The ship, cabin Stewart, wait staff were awesome as was the entertainment. The food in the restaurants and cafes was just awful. Cold, tasteless and low quality. I literally starved ... Read More
I went on this cruise with a group of 10 friends. The ship, cabin Stewart, wait staff were awesome as was the entertainment. The food in the restaurants and cafes was just awful. Cold, tasteless and low quality. I literally starved when onboard. I ate off ship every chance I had. We had to order everything at once and the courses were pushed at us so we hurried. Except for after dinner coffee, good luck getting it. Even the bar drinks were bad but expensive. We were bombard every dinner with selling the dinners. The photographer interrupted us eating each time and was pushy. Since we had a big group it was fine getting photos taken then the last 2 nights all of a sudden we had to break into 2 groups, no large groups allowed??? At the start of the booking the rep put my birth date in the system wrong so I could never log in. After months of calling they finally realized the problem and in fixing it deleted my roomate and all they're excursions with discounts! When I called twice asking them to restore my roommates excursions and honor the price they said it's not their policy to do that, too bad. I had an awesome onboard credit I was told I could use on ship but it disappeared and guest services was no help when me I got My bill. They asked me if I had proof! It was showing online when I left for the trip. My friends had a horrible excursion guide in one port, had no clue what he was doing, couldn't answer questions, just dropped them places. Another one of their excursions, the guide didn't know they had to return to the ship by a specified time. My friends finally told her, she called her office and they told her to head back. The ship had to wait for them. Like I said the ship was nice, our cabin great but the food was disgusting and RC customer service is nonexistent. I'm hoping to NEVER do another Royal cruise. I have cruised since the 80s on many lines and have experience on what to realistically expect. Read Less
Sail Date March 2019
Chose this cruise because of the opportunity to see New Zealand and Australia. For us, this was the chance of a lifetime and we were looking forward to checking this off our bucket list! We flew in the night before to Auckland and ... Read More
Chose this cruise because of the opportunity to see New Zealand and Australia. For us, this was the chance of a lifetime and we were looking forward to checking this off our bucket list! We flew in the night before to Auckland and spent the next day touring the city for a bit before boarding our cruise! Embarkation was a breeze. Everyone there was very friendly. We headed to our cabin and were shocked to find stains on our sheets and bedskirt and a balcony that you wouldn't want to step foot on unless you had your shoes on (pictures posted). So we turned around and headed straight to Guest Services with our pictures to ask to be switched to a different room. Mind you, I have never ever made such a request. But this was NOT Royal Caribbean quality - this was Motel 6 in a bad part of town quality going on here! Of course, they said they didn't have any other rooms, but they would send housekeeping and maintenance to come take a look. When they arrived, they changed the sheets and bedskirt and told us that they knew the balcony was bad and not up to their standards. They told us they could fix it, but it would take three days and we wouldn't be able to use it. In the meantime, they powerwashed it, (but that didn't change anything) and provided beach towels to put on the balcony floor!!! So needless to say that part was a real disappointment because I've been on several RC cruises and Royal Caribbean is better than this. The second day of the cruise I realize that our in-room refrigerator isn't cooling anything. When I ask our room steward about this, he tells me it isn't a refrigerator, it's a cooler. I explain that I have a prescription that needs to be refrigerated and he says he will talk to his supervisor about it. We go out that day on our excursions and when I return I find a 3 1/5 foot refrigerator in the middle of the floor of our room!!!!!! WTH!! I moved it out to the hallway and called maintenance to come pick it up! From then on they provided me with ice buckets each night and plastic bags for me to put my prescription in it to keep it cold. SMH As far as other public facilities, the wear and tear on this boat is showing. One night I went to the ladies room and (I kid you not) the faucet was being held together by duct tape!!! There were three sinks with three soap dispensers and only one dispenser worked. The attendant acknowledged that the other two were broken, and says "here you can use this one." (I was stunned and disappointed - I've never seen anything like that on a Royal Caribbean cruise.) The dining was great as usual. We ate at the Windjammer for breakfast and the MDR for dinner each evening. I don't know why people complain about the food. Honestly, there's so much selection that if you don't like something, try something else! Entertainment and activities were limited because it's a smaller ship. The Cruise Director was entertaining & made an effort to mingle with the guests and say hi. The ports were great! There's so much to see and do in NZ! Honestly I want to go back to NZ to see more. Though I would advise not doing the Akaroa - Christchurch and Countryside tour. We went to a sheep ranch and watched the farmer shear sheep and then watched his dogs herd sheep from the mountain. Afterwards his wife had sausage rolls, tea, and biscuits for everyone. THAT part was awesome! They were a lovely couple who were just so kind and welcoming to allow our tour group to come to their home. The rest of the tour was a loooong drive to Christchurch which was a pretty countryside drive. However, the drive was over an hour and a half just to get to Christchurch! Then we were only there about 50 minutes before we had to get back on the bus to head back to the ship for an almost two hour drive. And honestly, there isn't much of anything to see in Christchurch. You see the cathedral which is still in terrible disrepair from the earthquake in 2011 and still has fencing all around it. That's it! That's all there is to see! You get off the bus, walk up to where the cathedral is, & look at it. Then you try and find a bite to eat and get back on the bus. So the majority of this excursion was spent on a bus!!! Not my idea of a good time. Total waste of time spent there in my opinion. Save your money on this excursion and find something else to do. Fitness center was good. My husband went there most everyday and I ran on the outdoor track each morning, before the crowds head up there. Overall this was a wonderful cruise and I would love to go again! But we will never cruise on this ship again or this size ship again. We definitely prefer the larger, newer ships. Read Less
Sail Date January 2019
We had never visited New Zealand before and we got a great all inclusive price for this cruise. We did have a lovely time and thought NZ was amazing, the Radiance was a very nice ship, Art Deco design and we were very impressed by it. ... Read More
We had never visited New Zealand before and we got a great all inclusive price for this cruise. We did have a lovely time and thought NZ was amazing, the Radiance was a very nice ship, Art Deco design and we were very impressed by it. Embarkation was a shambles taking nearly three hours but other guests told us that this is not normal for RC. I suppose we are used to flying to a place in the med and then joining the ship so it is not everyone all together at the same time. The staff were so friendly and helpful, Ery our cabin steward couldn’t have been more helpful and Wendy in the Solarium always looked out for us and kept us topped up with drinks. Having been with Thomson’s, now Marella since 2013 for 5 cruises on different ships every time, we felt that Royal Caribbean was more interested in your money than you as a customer. Every time you moved on the ship someone jumped out trying to take a photo of you with something which got very annoying. When we first got on to the ship we were pounced on th buy this or that package for dining/ drinks ect. We already had a free drinks package included. We usually go to the main dining room as I am Gluten Free and Marella are very good dealing with my diet. We went there on the first night and it was not good, tables all cramped together, very noisy too. My husband was offered wine but not any one else, there were our two friends with us. Our friend’s wife meal was cold, something other guests complained of to us later in the week. We decided to stick to the Windjammer buffet which was excellant. There was plenty of choice for Gluten Free, great food and it was spacious too. We had phone calls in the week to ask why we hadn’t been back to the MDR. We gave it another try for breakfast next day. My husband asked for cornflakes and they brought Frosties, he asked again and they bought a box of Frosties and milk. Third time he finally got cornflakes.!! The cruise director was a cross between David Hasselhoff and Donald Trump, he just seem so false and patronising. He did redeem himself a bit on the last day as he did a great Neil Diamond life story tribute. Entertainment to us wasn’t as professional as Marella although there was a good Aussie Beatles tribute. On Marella you get a lot more info each day in the cruise news about the ports visited and ways to get around, transport ect. Asking at reception wasn’t always productive and it was difficult to get a definite answer to questions. We got good value for what we paid but I think we will be sticking to Marella in the future. Read Less
Sail Date December 2018
First, New Zealand is beautiful and well worth the effort to get there but the radiance of the seas is sub par. Furnishings are dated & many are in dis repair. For example, the first chair I sat in in the Colony Club was broken & ... Read More
First, New Zealand is beautiful and well worth the effort to get there but the radiance of the seas is sub par. Furnishings are dated & many are in dis repair. For example, the first chair I sat in in the Colony Club was broken & cabinets in our cabin were chipped. Also the seal on our portal showed a lot of rust. We went to the Quill & Compass for a drink & they did not have the first two beers on the menu my husband tried to order & I asked for a special Bloody Mary , also on the menu, but the bartender couldn’t make that either. The food in Cascades was just barely adequate. The one bright spot was the Chefs Table which was most enjoyable. The side trip in Dunedin was a mess. The first part on the Taiegori rail road was pleasant but the city tour was disappointing. The driver would not take us by the famous octagon & we also had only a half hour in the museum. Some one finally asked the driver to go back by the train station so we could at least see the outside. The entertainment on the ship was a cut above a high school production. And the chairs in the Aurora Theater were also worn. The “comedian” whose show was called Identity Theft was particularly lame. One other positive was the spa. I had an excellent facial from Paula from Spain & a nice shampoo from Mariya from Bulgaria. However when I went into the rest room the very tiny sink was also chipping & rusted. We are frequent/seasoned travelers. This was our first cruise on Royal Caribbean and it will be our last. I talked to other passengers who felt the same way. Read Less
Sail Date November 2018
We have just completed the cruise and groove ( Elvis Tour) and was disappointed with it. We booked this cruise way back when it was first advertised. Our statement of account was issued on 19.8.17 from Helloworld Carindale. That is nearly ... Read More
We have just completed the cruise and groove ( Elvis Tour) and was disappointed with it. We booked this cruise way back when it was first advertised. Our statement of account was issued on 19.8.17 from Helloworld Carindale. That is nearly 15 months before the embarkation date. From meeting lots of people and talking, we found out that those lots of people all got upgraded. Especially the two ladies in cabin 3016, who got upgraded to an ocean view cabin. Why is it good enough for some to get upgraded, and not good enough for some others to not get upgraded. I would think that if you booked over 12 months ahead that those people would be the first to get chosen. Sadly and very unfortunately on our part we didn’t get upgraded. We think this is very unfair. Please tell me how the system works and which people you choose to upgrade first. The entertainment of the artists was fantastic. I was disappointed with the organising of the venues. We had early dining and late show, and when you went to other venues you just could not get in due to the amount of people.The dining menu hardly changed and some people sent meals back as they weren’t cooked properly. If you happened to go for a late night feed, all there was to offer was hotdogs and pizzas.We have travelled other cruise lines and you can just about get anything to eat till early hours of the morning.The staff in the dining room were polite and very, very helpful, they were great. When it came to the activity programs delivered to your cabin each night,there should be more clear information.It showed a sushi class and my wife went and later next day she was charged something like $33, so for people with poor eyesight you couldn’t see the little $ sign. When complained about it my wife was told she should have booked, but we said where does it say to book. They could not answer that question. One last complaint, I did not like crew members coming around trying to sell you food or drink packages while you are having your meal, and also in foyers, it was annoying. I am sorry to say but I don’t think we will return to Royal Caribbean cruising in the future, unless better deals are made. Read Less
Sail Date November 2018
Chose this cruise to enable my 91-year-old mother to enjoy a scenic area via a cruise ship. Started off with an excellent transfer from the airport to the ship and embarkation with mother in a wheelchair. Did not have to wait in line and ... Read More
Chose this cruise to enable my 91-year-old mother to enjoy a scenic area via a cruise ship. Started off with an excellent transfer from the airport to the ship and embarkation with mother in a wheelchair. Did not have to wait in line and the porters were very helpful in organizing our luggage and then getting Mum onboard the ship. Our cabin was not ready so the porter took us to the cafe where Mum transferred to a seat. He provided us with clear directions on where to get the elevators as Mum cannot use the stairs. Dining. Had a continental breakfast in our cabin most mornings which was always delivered promptly. However, every day there would be something missing from our order - not enough to call them back but just to annoy you. For example, no milk for the cereal only yoghurt or no sugar for the coffee. We had lunch at the Windjammer Cafe most days and found this perfectly acceptable. There was a good variety of food offered with some staples (burgers, hot dogs) and an assortment of hot and cold dishes. The food and beverage service staff were friendly and helpful. We had dinner in Cascades - the main dining room - each evening. We had wonderful meals every night with plenty of choices offered. Our waiters - Regan and Hasin - were exceptional. Nothing was too much trouble. We would arrive of an evening and find a glass of wine waiting for us. Regan would then go through the menu and provide recommendations for each course. One night I could not decide between 2 dishes so he bought me both!! As a person with a life-threatening allergy Regan's attention to detail was very reassuring. Beverages. Decided very quickly on day one we would get the deluxe beverage package and wish we had pre-purchased which offers a substantial saving. The main reason we chose the package was the convenience - with Mum having limited mobility it would have been tiresome to go up to the 11th floor everytime we wanted a drink (tea, coffee, water) outside of meal times. We are not big drinkers - enjoy a glass of wine with our lunch and dinner, a coffee/tea during the day, water when going on shore and a nightcap - but we felt that having the package encouraged you to drink more than usual. I would like to see different levels of drink packages with some alcohol included. Currently, it is an all or nothing package and does not fit with "responsible serving of alcohol". Bar staff were friendly and we did not have to often wait to be served. I would single out Alex in the Champagne Bar for his attentive service for Mum. Enrichment activities. These were few and far between with next to nothing being offered on this cruise for discerning travelers. I am used to cruising where we would have at least one lecture offered every day on a wide variety of topics so I was very disappointed. The climate change lecture was OK. The commentary provided whilst in Milford Sound was informative. Entertainment. This ship offers the usual activities you expect on a cruise - gym, cinema, trivia, karaoke, game shows (adult and child versions) towel folding craft, etc. There were 2 theme parties on this cruise - a 70s night and Halloween. Both nights encouraged guests to dress up with prizes awarded. We quickly learned to avoid activities that involved the Cruise Director and/or Activities Director. Found both John and Katrina to be very superficial with little interest in the guests. There was a variety of performances in the evening - some good, some ok, some bad - depending on your preferences. We thoroughly enjoyed Monique Montez, Rock Rhapsody -songs of Queen and the highlight was the final act Dean Atkinson a ventriloquist and comedian. Very, very funny show so ended on a high. Ports. Enjoyed doing my own discovery in the ports. Was very surprised to have to pay to get the shuttle bus into Dunedin with no opportunity to walk from the ship into the local village. This has never occurred on any other cruise for me and I certainly think people should be warned. I have safely managed to walk through "working" ports through most of the Mediterranean with no ill effects so am not sure why this could not be done in NZ. The shore excursions offered by RCI were very expensive and I heard mixed reviews from other guests. I found it interesting that RCI only provides soft drink and a quick snack (which was whisked away very quickly) for Cruise Critic "Meet and Mingle" parties. On other cruise lines, we have been provided with champagne, wines and nibbles served on trays by the food and beverage staff members. I think because it was held the way it was that people did not feel inclined to get to know each other which was a pity. My major gripe is the disembarkation and final transfer to the airport. We paid RCI for a private transfer (at $80) BUT got put on a bus (advertised onboard for $30) and then dumped at the airport. NO WHEELCHAIR ASSISTANCE which was why I had booked the private transfer. This was both disappointing and stressful for both of us and really put a dampener on the holiday. It seemed that RCI could not wait to be rid of their guests and was a very different experience to our first day so therefore I could not recommend RCI for anyone with mobility issues. All in all, for what we paid, I was happy with the cruise. The constant "up-selling" all over the ship was a major irritant and detracted from our holiday. Not sure if I would use RCI again. Read Less
Sail Date October 2018
We went with seasoned cruisers daughter and husband. This was our first and probably only cruise experience. The best scenic part of the cruise was Hubbard Glacier. The rest of the ports were sort of ho-hum and it appeared that some ... Read More
We went with seasoned cruisers daughter and husband. This was our first and probably only cruise experience. The best scenic part of the cruise was Hubbard Glacier. The rest of the ports were sort of ho-hum and it appeared that some were trumped up for the cruise industry. We didn't go on any of the expensive tours such as a bear tour that out daughter went on in Icy Strait that was a futile experience. Our cabin was OK but showing signs of wear from the dowdy looking "sofa chair", the sagging vanity chair and the BAD BEDS with sparsely cushioned springs that guaranteed hip aches all night. Attendant did a good job and all of the help we encountered were helpful and courteous. The photographers and their helpers corny bear type costumes were very pushy and a fight to get through to the Windjammer buffet, where the food and offerings were no better than the average mass buffet outfits found around. Tricky to find seating tables if you were not innovative. We had reserved tables in the Dining Room and were seated promptly on our arrival. The staff was courteous and fairly efficient but the "recommendations" were not necessary and were hard to understand with old ears. Annoying was the added "gratuities" of 18 per cent to any wines or drinks, especially with the mandatory $150.00 gratuity included in the ticket. The dining menu was somewhat repetitious with the offerings nothing special. Most of the food was rather bland. Maybe they were designed that way to steer you to the pricey specialty restaurants where more gratuities were added. Trying to find a quiet spot to read or play cards around the central lounge was impossible because of the BLASTING noises from aspiring (but amateurish and uninspiring) musicians..The sounds resonated to the top of the ship. We enjoyed the abundant windows for viewing the magnificent scenery of the coast. We walked out of one show with amateur performers, but did enjoy the two comedy shows presented. Boarding and leaving the ship ran smoothly, including customs in to Canada. None of the activities listed seemed interesting enough to check out. All in all we did enjoy the ship, but found it rather ordinary in all respects. Best ti check out all reviews before booking tours. Read Less
Sail Date August 2018
We were on a pre cruise and post cruise trip for the Alaskan trip. The ship was average, dining room service was awful. The waiter constantly brought the wrong food, under cooked food or failed to bring the items we ordered. Everyone we ... Read More
We were on a pre cruise and post cruise trip for the Alaskan trip. The ship was average, dining room service was awful. The waiter constantly brought the wrong food, under cooked food or failed to bring the items we ordered. Everyone we talked to on this cruise said they had same issues with the dining room service. Each night there were only two optional entrees to order, the rest were the same items every night. The room was fine, everything worked properly Room steward was good, nothing above average.Entertainment was average. The captain did a great job communicating and showing us an awesome view of Hubbard Glacier. Embarkation and debarkation was average.We generally like the larger ships but we took this cruise for the itinerary. We took a Baltic cruise in May on the sister ship Brilliance and found everything on that cruise to be exceptional. The friendly staff added to the cruise. Can't say the same for the Radiance Crew. Read Less
Sail Date August 2018
This was our second trip on this same ship and route, this time we brought the family. We decided on this ship because we had such a wonderful experience the first time. I read the reviews previous to our departure and was a bit worried as ... Read More
This was our second trip on this same ship and route, this time we brought the family. We decided on this ship because we had such a wonderful experience the first time. I read the reviews previous to our departure and was a bit worried as the negative reviews listed the age of the ship and rude staff. However, my wife convinced me to just focus on the great time we had in 2016 and the pure joy our kids (13/17) would have going on their first cruise. We were pleasantly surprised when we boarded and our room was no disappointment. We also enjoyed the many staff who made sure we had everything we needed. The problem primarily focused on the lack of security or rules enforcement throughout the week. There are designated smoking areas at various locals about the ship but it seemed those patrons that chose to smoke took liberty as where they smoked...which was about anywhere. Every single night we smelled smoke from the staircases and when I did finally complain, I was told the wind was at fault for carrying the smoke. We did not have this issue in 2016 and I'm pretty sure the wind blew then too! While the itinerary sheet reflects a $250 fine for those breaking the smoking rule, no one seemed to have concern for that regulation being enforced. One morning later in the week we even smelled marijuana from our balcony. I'm an easy going redneck and enjoying the break from our Oklahoma allergies was a welcomed thought if not for the nasty cigarette smoke. You couldn't leave the main dining hall without getting blasted by the smoke. Another issue was the change in dining experience. We had no issues during our 2016 cruise but they evidently changed the format. We were faced with long lines at each meal and DO NOT expect very many diners actually dressing up during the established formal nights. While signs list no flip flops, tank tops or ball caps, we had just that very thing seated next to us. Now don't get me wrong, I'm not a big fan of the dressy lifestyle nor was my 13 year old, but we did just that for my wife and it was more than annoying that I had to suffer through a dinner jacket and tie next to bubba in a glorified wife beater! The Windjammer cafe was also habitually crowded as well and we always had to take our plates to a different dining ara just to get a place to sit. Another sign that was liberally ignored was the use of the billiards tables. My eldest and I wished to play and walked to the tables several times each day, not one time did we find them available because there were small children camped out with no adults in sight. The one time we decided to wait, we leaned up next to the "Adults Only" signage and waited for their 45 minute game to end. The issue with unsupervised kids did not end there, we felt we were on a Disney Cruise due to the number of unsupervised kids running about. While some were well behaved, there were plenty that raced down halls, knocked on doors and just created havoc for some people. And lastly, the daily itinerary lists "Saving of seats is strictly prohibited and will be enforced" in reference to the theater, but this was absolutely not enforced and staff regularly walked by rows that were covered by various jackets, shoes, and other personal effects that cruisers placed ahead of time to secure their spot. This was ultimately disappointing to me though by boys had a wonderful experience. I can appreciate the reference to being a "Crown and Anchor Society club" member but I am not sure of the benefits other than a little quicker check in process. I found out that while there are a few perks (less so than in 2016), one has to actually notify the staff upon making a purchase to receive the benefit. You'd think maybe the sea pass card would be colored or possibly reflect that the holder was a C&A Society member so we wouldn't have to beg for the limited perk. One such perk change was the fact that we used to get a $5 credit in the casino but that was changed to one spin! Whew! Game changer! Read Less
Sail Date July 2018
We’ve sailed with RCI many times before and have never been so disappointed.The land portion of our package was awesome. Unfortunately the moment we got to our room on the ship the dissapointments started. The beds were falling apart ... Read More
We’ve sailed with RCI many times before and have never been so disappointed.The land portion of our package was awesome. Unfortunately the moment we got to our room on the ship the dissapointments started. The beds were falling apart (you couldn’t even close the sleeper chair..it had to stay open all the time because the sides were barely hanging on. We were constantly tripping over it), the bathroom floor felt like it was going to collapse into the floor below, one of the balcony glass walls had a side that was not attached to anything (not good for our grandkids!!), the intercom in the room did not work (the stateroom person verified it did not work), the list goes on and on. The “my time dining” staff was unorganized to say the least. We were told to call but they did not answer the phone. We went to the restaurant and We were told to sign up for our dining time and table but when we tried we were told we couldn’t. That’s ok because we walked out the first night because the waiters were condescending and didn’t take our orders. Too bad, we’re usually really great tippers!! The entertainment was what I would expect on a less expensive trip. We didn’t stay for the first performance in the theater as it was boring and the kids didn’t like it at all. We didn’t bother going to any others. The singers in the main lobby were off key. Bless their hearts they tried but it sounded like bad kareoke (not that there’s anything wrong with that but the main lobby performers are usually fantastic singers). Love you RCI but you need to treat your Alaska cruisers like you treat your Caribbean cruisers! Next time we’ll take another cruise line. Read Less
Sail Date June 2018
I was so excited for this cruise. To see Alaska to explore all that was offered on this ship. Alaska was awesome beautiful wonderful sites to see. The ship it's self was a little disappointing. The crew seem to be a little confused ... Read More
I was so excited for this cruise. To see Alaska to explore all that was offered on this ship. Alaska was awesome beautiful wonderful sites to see. The ship it's self was a little disappointing. The crew seem to be a little confused uninformed maybe not well-trained on their ship. The food in the wind jammer left a lot to be desired. The main dining room food for the most part was excellent. The service in the main dining room The first night was horrible. The food we ordered was not what the menu said. It took the manager over 45 minutes to solve the situation. Then we were switched to another set of waiters Anwar & Barton, the rest of the cruise, they were awesome! We were in room 8010 and our room attendant was great. He took care of our room and anything we needed. Our neighbors and their kids were very loud! Read Less
Sail Date June 2018
We chose this cruise because we have been on four previous RCI cruises- on Freedom and Oasis and had exceptional experiences every time. We knew we wanted to go to Alaska, so RCI seemed like the obvious choice. However, since the moment we ... Read More
We chose this cruise because we have been on four previous RCI cruises- on Freedom and Oasis and had exceptional experiences every time. We knew we wanted to go to Alaska, so RCI seemed like the obvious choice. However, since the moment we got on the boat, the vibe was just... different. Staff does NOT seem to enjoy their jobs. The ship is smaller and older, which we knew already, but the problem is that it gets treated like a second class ship. Dinner in the main dining room took 70 minutes to come out the first night. Understandable, so that wasn’t a big deal. But then the annoyances started adding up. Dishes in the Solarium piled up. Loud construction in the solarium on the first sea day- again, maybe unavoidable but still annoying. Food was nothing to write home about- far below quality we had had on Freedom and Oasis class. Service was hit or miss. When we mentioned some of these issues, they were very nice and attentive, but outside of that, many staff members were very standoffish and seemingly annoyed at serving food, drinks, and counters. There was also not much to do on the ship. It was definitely geared towards an older crowd and lacking in activities and amenities. It was very disappointing overall for the quality we had come to expect. If you want to go to Alaska I highly recommend the Northbound itinerary- it was GORGEOUS! But if you can find it on a different cruise line, that would be a better choice than sailing Radiance of the Seas. Read Less
Sail Date June 2018
We had been to Alaska 6 years ago on an 11 night land and sea. We wanted more time on land so we booked additional nights on land this time. We also were now Diamond status on Royal so we chose them over Princess. We truly had a wonderful ... Read More
We had been to Alaska 6 years ago on an 11 night land and sea. We wanted more time on land so we booked additional nights on land this time. We also were now Diamond status on Royal so we chose them over Princess. We truly had a wonderful time on land with the additional days and tours. Breaking up the travel with shorter intervals on the train were good as well instead of the all day train with Princess. The disappointment truly was the Radiance which is an aging ship that has not been well maintained. Sewage smell from day one in stateroom bathroom. One day the sewage line was totally blocked on our side of the ship on level 7. Rust on our balcony and dirty sliding glass door windows as well were a disappointment. Wait staff was friendly but not always attentive (Linda the assistant waiter was the exception in the Main Dining Room). The food, including the lobster, truly was mediocre with no assistance to remove the meat from the table. We barely saw the assigned head waiter and did not see him perform any hands on assistance at all. The entertainment was mediocre (even the headliners). The shore excursions truly made this cruise acceptable. The casino had outdated slots and roulette tables with no towers or nonfunctioning towers. The Park Cafe was poorly staffed on several days as well. Forget the Windjammer since food selection was mediocre at best also. Read Less
Sail Date May 2018
We are a couple in our early 60's, newly retired. We have done this itinerary twice before. Each time the cost is higher, but the # days is shortened. This was a B2B cruise for us, since we boarded the ship in Sydney Australia for ... Read More
We are a couple in our early 60's, newly retired. We have done this itinerary twice before. Each time the cost is higher, but the # days is shortened. This was a B2B cruise for us, since we boarded the ship in Sydney Australia for the TransPacific repositioning. We stayed in the same cabin (9616), and had the same fabulous cabin steward (Boren Franover), so we were very happy with the stateroom. The service on the ship was great, as usual. Most of the staff goes out of their way to be friendly, answer questions, and to provide a wonderful experience. Instead of our usual Early Dining, we opted to try My Time Dining this cruise, in order to free up time to watch sunsets and sailaways. We made reservations for dinner times in the MDR, but didn't have great experiences with that. The first night, we were seated at a table with others who had reservations for a 1/2 hour before us, and had to wait until we arrived in order for the table to be full enough to order. The second night didn't go much better, so we opted to eat in the Windjammer Buffet after that, except for one night in Chops Grille. The buffet, Park Cafe and steakhouse were excellent food, and the sunset views on the aft deck were an added bonus. The first 4 days were port days (Honolulu, Lahaina, Kona and Kauai), so the Meet & Mingle was held on day 6. It was not well attended, and very little mingling happened -- a real disappointment after the previous cruise from Sydney. The port day in Hilo was cancelled after the volcano erupted and the earthquake happened. RCI substituted a day in Victoria instead at the end of the cruise. Victoria is a great city and we had a lovely day, but we would rather have had another day in any other Hawaiian port. We live in Greater Vancouver, and having paid a premium price for a Hawaiian cruise, we weren't thrilled with the substitution. Entertainment on this segment was mostly a repeat of the previous cruise, so we didn't attend many of the shows. Instead we saw more of the game shows in the Colony Club, and played pool on the self-levelling pool tables. We also spent more time trying to improve our mini-golf skills, doing puzzles and working out in the gym. The weather from Kauai to Victoria was cooler and rocky the first few days, making poolside lounging unappealing. Due to a medical emergency, we picked up speed and arrived in Victoria the evening before planned ETA. The one bonus to stopping in Victoria was that we were able to clear Customs in Victoria and avoid the Customs lineups in Vancouver, where 3 other ships were also docked at the same time. Kudos to Alex (Activities Director) and Sophie (Activities staff) for their tireless enthusiasm in running activities, contests and games to keep us entertained. I would consider doing this cruise again, but only if the duration is restored to 12 or 13 days, and if our favourite Hawaiian port of Hilo is restored. That last part, of course, is up to Mother Nature, and beyond RCI's control. Read Less
Sail Date May 2018
We just got off an 8 day cruise on Radiance from Sydney. It was an ok cruise, but just run of the mill. Service was ok, but not great. We pay attention to details and this cruise is one more example of a gradual deterioration in value ... Read More
We just got off an 8 day cruise on Radiance from Sydney. It was an ok cruise, but just run of the mill. Service was ok, but not great. We pay attention to details and this cruise is one more example of a gradual deterioration in value for RCL cruises. They used to be top notch, but no longer. Don’t get me wrong, we had a good time and enjoyed it, but the cost cutting is showing through loud and clear. Everywhere you turn, they are trying to charge you for something else. Specialty restaurants used to be what cruising was all about and was included. Not any more...they want $35 per person and it is NOT worth it. Try eating a desert on RCL. There is so little sugar in it that it is tasteless. We had blue berry muffins each morning and there was NEVER more than one blueberry in any one muffin. I can’t even figure out how they do it! The drink packages are absurdly expensive. You would have to drink 12 or 15drinks a day just to break even. MAybe some people drink that much but to do it day after day would be close to impossible for a reasonable person. You used to have two great shows every night on a cruise. Most were theatrical productions worthy of an off broadway show. Now, it is a lame production of no value and little quality or some one person act of dubious quality. In fact, some nights ther was nothing. What were we paying for? RCL seems more interested in putting money in to huge ships where you can stand in line all day rather than into actual amenities meaningful to cruisers. On this last cruise we were supposed to sail on 3 consecutive cruises on the Radiance. But they cancelled the middle cruise due to mechanical issues . They refunded our money and gave us a free future cruise, but refused to pay expenses for us to stay in Sydney until our next cruise or pay for airline fare home. Cheap and unsatisfactory. We love cruising and always enjoy cruises plus we are Diamond. However we will soon be looking at other lines where the value is greater. Read Less
Sail Date March 2018
This cruise was about experiencing a wide range of ports in Australia and New Zealand. The itinerary achieved this goal beautifully. The concierge club provided lots of fun while chatting with fellow cruisers. This carried over as we ... Read More
This cruise was about experiencing a wide range of ports in Australia and New Zealand. The itinerary achieved this goal beautifully. The concierge club provided lots of fun while chatting with fellow cruisers. This carried over as we saw these same people at activities throughout the ship. The fellow cruisers were very friendly resulting in a very pleasant experience. Overall, the staff were very courteous and attentive. The greeters and the servers even at the Windjammer welcomed us personally and were eager to fulfill requests that might occur to us. The Headliner shows were quite good and added to the enjoyment of the cruise. The musician's were of excellent quality throughout the ship. We especially enjoyed performances when they showcased their work in the Colony Club. The pianist in the Schooner Bar was very entertaining making for pleasant listening at the end of the evening. The one negative was insufficient space in the Concierge Club and the Diamond Club for the evening cocktail events. They were very crowded. People would show up as much as an hour in advance in the Concierge Club to obtain seats. Read Less
Sail Date February 2018
It was part of a package deal with Indian Pacific Rail trip, time in Sydney and able to cruise to home port (Darwin). We have mostly cruised with Princess line and therefore found RC to be lacking in the little things that you miss, ... Read More
It was part of a package deal with Indian Pacific Rail trip, time in Sydney and able to cruise to home port (Darwin). We have mostly cruised with Princess line and therefore found RC to be lacking in the little things that you miss, like moisturizer, having to ask for soaps, bottles of shampoo and conditioner. Cannot fault cabin steward nor dining room staff in their attendance to their duties. Food was reasonable and with extensive choices and would probably say that the dining areas were considerably larger than some of the Princesses. Attention to the staff's diligence of the prevention of Norovirus must be complemented. Staff were efficient in handling the embarkation in Sydney and disembarkation in Darwin. Poor introduction to Brisbane but this is not the ships fault but maybe Brisbane Port needs to put a little more into the welcome of the larger ships. Highly efficient handling of passengers with tendering at Yorkes Knob. We did not attend too many of the activities as they seemed geared towards the selling of products. Ship also appeared to handle the helicopter evacuation of a passenger efficiently and gave us something to talk about. Read Less
Sail Date February 2018
Radiance of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 3.5 3.8
Enrichment 2.0 3.5
Service 4.5 4.4
Value For Money 4.5 3.8
Rates N/A 4.3

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