1,266 Royal Caribbean Radiance of the Seas Cruise Reviews

The circumnavigation of Australia and South New Zealand was awesome. Each port was different and offered a lot of variety. So itinerary awesome Dining: Main dining room ok but not great. Some nights I had trouble choosing from the ... Read More
The circumnavigation of Australia and South New Zealand was awesome. Each port was different and offered a lot of variety. So itinerary awesome Dining: Main dining room ok but not great. Some nights I had trouble choosing from the menu. The steak was thin and not very tender. Service good and sometimes great! Windjammer good but inconsistent with offerings particularly for breakfast. Specialty restaurants were very good especially chops. Centrum: There were frequent "seminars" using a very loud mike that you could hear at some distance. Of course it was an effort to sell you something. They need to be moved to a separate room so that the Centrum can be a gathering place where people can chat. The other Centrum programs were fine. The sales seminars disturbed the game playing area, library etc. on all the upper decks. Smoking: The smoke frequently drifted inside particularly on the 11th floor and into the hallway as you entered the Windjammer. The Boardwalk also affected. Disembark: Very slow when tendered. Overall a great cruise but the above issues need to be addressed. Read Less
Sail Date February 2018
Set sail on 31Jan18 and according to Captain seas were at 6 metres (20 foot) - a lot of peoples sick and for first time I can remember the theatre was half empty - not a lot of people in dining rooms either so more for me treat. Rough ... Read More
Set sail on 31Jan18 and according to Captain seas were at 6 metres (20 foot) - a lot of peoples sick and for first time I can remember the theatre was half empty - not a lot of people in dining rooms either so more for me treat. Rough seas stayed for 2 days. I was on balcony on deck 7 - I do not recommend it as balcony overlooks canvas awnings covering life boats - decks 8 and 9 seemed better if you wanted to look down at seas. Having been on many cruises now I do not like the layout of Radiance - its nt a bad ship its just that others are better. If you like to attend quizzes then the Schooner bar on deck 6 has limited space. The main theatre is good/fine but second space down aft called colony club is small -again other ships have 2 theatres which I prefer. The cinema is sad - only takes about 100 people and it is a cramped room. The centrum space on deck 4 is also limited for space so many people gather around inside balconies on deck 5 and 6 to watch shows. Again other ships are better laid out. Food was fine in Windjammers and also Cascade restaurant - good but again I've had slightly better. Casino is rubbish - the machines are one's you would have seen in your local pub or RSL some 15 years ago. They are that ancient. Also close to the worst paying machines I've ever experienced. Didn't go to art auctions this time - just cannot see any value in it. If you have travelled with Princess you would be horrified with prices to play Bingo. More expensive , less games and prizes seemed less and certainly didn't accumulate to a big dividend on last day. If you have travelled with RCL before as we had embarkation was very quick - taken to front of lines. Also disembarkation was very smooth and quick. Tenders ran well in Bay of Islands but after starting well in Akaroa it went to hell in a hand basket for about 2 hours - just chaos - not sure why but it meant that was going to be a 20 minute wait turned into an hour and 10 minutes (not happy Jan!) Weather - after first 2 days of rough seas by time we got to Milford Sound weather was good but cool and it stayed that way till Bay of Islands where it rained heavily. Trip back to OZ was smooth seas but not much sun. MiniGolf was fun but didn't see many climbing rock wall. Seemed to be more pressure from some staff to buy things than I have experienced in past. I travelled on Radiance a year ago and prices for games shows and quizzes were better - seemed to be doing things on the cheap this time. Really disappointed there was no Beatles quiz - first time I have experience this in past 14 cruises. Nearly all the Headline acts were of good to high quality. In no particular order there was:- Anthony Laffan - comedian and hypnotist - very good and funny Nathan Foley - singer, dancer, musician - seriously high quality Sam McCool - comedian - very good and funny Johnny Balance - comedian, magician, juggler and balancer - amazing - great act 3 Man Band - might have name wrong but gee they were good - outstanding singers. Paul Martell - impressionist - with wife Jane Scali (ex Johnny Young young talent time - perhaps along with Nathan Foley best act but all listed here were good. Kelly Monteith - comedian - probably not as good as those above but still OK. These you would all pay to see. Diamonds - 3 girl singers - young and shouted into microphones - sang some good songs but missed with many - compared to others listed above were "C" graders. Sadly the production shows were to of the same standard - piano many show - singers didn't sing well together. City of Dreams show - when it finished I said what was that all about. However Tango Buenos Aires show was high quality - dancing outstanding. Costumes were good and sets also good but choreography left something to be desired except in Tango show. Singers were average compared to other production shows I've experienced. The various other acts put on a show called Music Showcase and it was just OK - nothing to rave about although the musicians were outstanding. Health There must have been a bad outbreak of norovirus before we joined as staff handled all foods and were strict about everyone washing for first 3 days of cruise - perfectly understandable. although waiting 5 minutes to get a piece of toast at breakfast was a tad annoying. Movies and TV Selection of movies were current and some shown in main theatre (but repeated too often) - already mentioned cramped cinema. TV was good as I like Say news so could catch up with local politics each day but also other good channels to cater for most tastes. Showed excellent coverage of Super Bowl in Sports Bar. Shops Alcohol prices very competitive but will leave it to others to comment on other shops. Alcohol prices around ship - are just too expensive - you get better prices at your local pub or RSL Quizzes - some of the smartest players I've experienced with high scores always the norm and the odd perfect score. Enrichment lectures - Melva Stone who spoke of her experiences in outback WA was outstanding. Shore Excursions - having been to NZ several times did my own excursions and always much cheaper than ship. Read Less
Sail Date January 2018
We chose the Radiance because of its itinerary in New Zealand and Australia and because of the good experiences we have had on several other Royal Caribbean ships. Unfortunately, our experience on the Radiance fell well below our previous ... Read More
We chose the Radiance because of its itinerary in New Zealand and Australia and because of the good experiences we have had on several other Royal Caribbean ships. Unfortunately, our experience on the Radiance fell well below our previous Royal Caribbean cruises in the Mediterranean and the Caribbean. Overall, the ship seemed to have many issues that need correcting, including the menu choices and food preparation in the main dining room at dinner, the boring and tasteless food in the rather small buffet and the poor condition of the ship's furnishings. The Radiance is definitely showing its age and should be brought into dry dock for a complete refurbishment or should be retired. The balcony cabin we reserved was large enough and had a much larger balcony, as we were on the hump. The bed and pillows were comfortable and linens in good condition. However, the furniture was in need of refinishing. The bathroom shower had a curtain rather than a sliding curved door, so was difficult to keep water from splashing on the bathroom floor. The shower head was difficult to move away from the front so added to the problem. When we boarded and got to our cabin, we found lots of paint chips that must have been dislodged when the ship was power washed. They were stuck like glue to the balcony decking and on the 3 chairs and large table there. I tried to get them off by wiping down with a damp towel, but they would not budge. Our cabin steward was great as was our head waiter and his assistant. The rest of the crew were very hard working and pleasant, with the exception of those at the Guest Services and combined Shore Excursion desk, all of whom were not very helpful nor very pleasant. They did not seem to know what they were doing half the time. The touted VOOM wifi was spotty and sometime nonexistent and the entertainment was not very good except for the one night when there was a great tango group. The comedians were horrible. Pools on the ship were very small and not designed to resist movement, so were sloshing a lot when at sea. The workout room is adequate, but some of the equipment needs replacing as some were difficult to change adjustments and one slipped out of the adjustment pin for several people when I was in the gym. Classes looked good, but some were designed to sell orthotics or other things. We will not cruise on the Radiance again unless it undergoes a complete overhaul and we are sure many other passengers would echo our sentiments. Many things made us wonder if RCCL is cutting back to improve their bottom line. May backfire, as lots of passengers openly expressed their dissatisfaction with cruise to everyone within earshot. Read Less
Sail Date January 2018
Our first on RCCL however we had done our fair share of cruise around the world with different cruise lines. Over all the ship was OK Food was very good in (included) eating laces). The buffet had great amount to chose from.Better ... Read More
Our first on RCCL however we had done our fair share of cruise around the world with different cruise lines. Over all the ship was OK Food was very good in (included) eating laces). The buffet had great amount to chose from.Better than Princess.The main dining room was very quashed with no room between tables. Breakfast service was a shambles some morning in the dining room. The entertainment was very hit and miss (most a miss ! ). Using the atrium for much of the entertainment was frustrating as there is very little seating and could have been used in the Colony Club (which had little going on at any given time. Lectures were at 9 am ! There fore little attended. The over all condition of the ship was good , better than Princess keeps their ships . The N-virus appeared about half way through the cruise and they announced 35 cases had come to the med-centre ,though since the cruise ended I have read on the net that that went up to 75 and the following cruise embarkation was delayed till 3 pm to start . Ports of call in NZ and Australia were all good, though Bay of Islands was cancelled with no refund. The large outside cabin 3032 was a 4 berth one which was comfortable ,the carpet looks to be well over due for a clean (shampoo),but the cabin was serviced twice a day as you would expect. We had a last minute deal and with that deal in mind , we were happy Read Less
Sail Date January 2018
We boarded the ship in Auckland which was completely hassle free. We were on the 8th deck cabin size was fine. The balcony was very small and the 2 seater sofa in the cabin somewhat tired looking. The lower deck seemed to have a ... Read More
We boarded the ship in Auckland which was completely hassle free. We were on the 8th deck cabin size was fine. The balcony was very small and the 2 seater sofa in the cabin somewhat tired looking. The lower deck seemed to have a larger balconies. Soon as we got on board we were confronted with the upsell of buying into the specialty restaurants - something we did not want to do as we felt we had already paid for fine dining in the cost of our cruise. It wasn't cheap. Whilst the service in the main dining area was excellent the food left a great deal to be desired. We would liken it to what is available at our local RSA - certainly no where near the standard of previous Royal Caribbean Cruises we have done. Apple Strudel - a flat piece of white looking chewy pastry with small apple pieces pressed into the pastry and a blob of icream on top the size of a small saucer. I needed a knife and fork to be able to cut this so I could actually eat it. A quiche served as a main - the quiche being waifer thin - an extremely small triangle served with a little coleslaw. Someone else ordered Lobster that was not cooked through. We were warned not to drink the water however when we went to buy bottled water were asked "don't you have a drinks package". We often had to queue to get water. There were many complaints. Third night in my husband felt he got food poisoning and a crew member told us that several people had got sick that night and they thought it was food poisoning but they had been asked not to tell anyone. Entertainment during the day was poor - it appeared to be mainly radio music. You couldn't go and sit and listen to someone playing the piano or a live singer. Entertainment in the theatre at night was excellent. Our trip was around N.Z. and across to Australia. We did enjoy the ports we went to.8518 Read Less
Sail Date January 2018
We chose this cruise because of the number of ports visited in the Australia portion of the cruise. We had a balcony suite and it was spacious enough and had a lot of storage space. One thing to note: the only toiletries you get in the ... Read More
We chose this cruise because of the number of ports visited in the Australia portion of the cruise. We had a balcony suite and it was spacious enough and had a lot of storage space. One thing to note: the only toiletries you get in the bathroom is shampoo. If you want facial tissue, shower gel, hand lotion and hair conditioner, you must ask your room steward, otherwise you do without. In fact one steward (not ours) told me they weren't available but I knew they were from a previous cruise...you just have to ask for them. We were not able to stop at the Bay of Islands due to high winds, so this most important port for shore excursions was missed. Note: I found out that RCL will not give you a port credit for missing a port unlike other cruise lines who do give you a credit. After all, we pay for the port fees, we should get a refund for missed ports. Entertainment and Activities - Over the two-week period, there were about 4 or 5 shows that were very good. The rest were mediocre, especially the comedian and the impressionist. The jersey boys tribute was great; the violinist was great; the Tango dance production was great. They showed about 4 or 5 movies which they recycled over the two-week period. They have mini golf which was nice as well as a rock-climbing wall. Bingo was always a favourite on the ship. Staff - The dining room staff we had were great. Elisios, Ashish and Edward, thank you for looking after us. You offered us great insight into your jobs. We gave you a 10 rating. Our room steward, Boran, also gave us very good service and kept us stocked up on toiletries. Thanks, Boran. Food - The food on the ship has declined on RCL as noted by a number of Diamond guests on the ship. I agree with them. In fact, several Diamond members met with the Food Services Director to complain about the quality of the food that was being served. In the Windjammer Cafe, you move from station to station having to get your food without a tray, necessitating you to go to your table, put your plate down, got back for your beverage, etc. Lots of wasted time. Toast and other toasted breads were placed in covered dishes but were rarely hot. I learned to ask to have my toast freshly toasted. Poached eggs were usually hard in the middle. Desserts consisted of Jello or mousse, so clearly a cost-cutting measure. Cheesecake offered was dry and hard as were the chocolate cupcakes when offered. However, there was lots of fresh fruit, so we ate a lot of that. The dinner dining room menus were uninspiring for many days. Towards the end of the cruise there was an improvement. What the menu item described for a dish was not necessarily what you thought it should be. For example, beef stroganoff was chunks of beef in a beef gravy with a 1/4 tsp. of sour cream on the top--not how beef stroganoff is made. Roast duck was very dry. Lamb was offered several times and this was very good. There is beef on the menu every night but they never tell you the cut you are getting. Pretty sure it wasn't prime rib. On the last formal night, we had lobster or beef but not both, i.e. surf and turf, which is commonly offered on a formal night. If we wanted both, we had to order separately. When it came, the server moved either the beef or lobster to one plate and then served it as surf and turf. The veggies on the second plate then got thrown out. What a waste! And you don't get steak with surf and turf, you get a slice of beef. Lunch in the dining room was very limited. Food menu was not great either. I ordered a burger, which tasted very good, but was missing some of the items indicated in the descriptor. When I asked why, the server came back and told me that it wasn't available. Go to the Windjammer for breakfast and lunch. There was an outbreak of Norwalk virus a couple of days into the cruise. This meant that the staff were now working overtime to sanitize the entire ship. We were served our meals in the Windjammer. The pools were drained; the walls were washed down; handrails were disinfected many times during the day. The dining rooms were fogged every night and all serveware had to be disinfected. NOTE TO GUESTS: PLEASE WASH YOUR HANDS AFTER USING THE TOILET. I saw a number of guests in the washrooms who came out of the stalls and simply rinsed their hands under water with no soap used. NOTE TO KITCHEN STAFF: You probably use prewashed salad greens but prewashed has been known to contain e coli. Please wash all salad greens. Every time I had a salad, a few hours later, I got stomach cramps. After I stopped eating salad greens, no stomach cramps. NOTE TO PARENTS: It is NOT okay to have your children in the adult pool if they are not 100% toilet trained or if they ware wearing diapers. Please be mindful of the other guests who are using the pool. We saw this a number of times with parents. Ports - Wellington, Tauranga and Dunedin were lovely. We visited the Cadbury chocolate factory and would recommend that tour. You can buy tickets directly on the Cadbury website and the free shuttle into Dunedin drops you right across the street from the factory. We enjoyed Melbourne and a visit to the Victoria market is a must. We got many good buys there. Wollongong was a great stop and probably my favourite. I understand it was a first-time stop for RCL. We got the red-carpet treatment from the locals. They had a whole team of volunteers to greet us and there was a free bus that circulated the city so we could get on and off as we pleased. Everywhere we went, we were welcomed. The whole city knew we were there as it had be put in the newspaper. A tv crew was even there to greet us. Definitely would recommend that this port be continued as a port stop. Lots to see. Beaches are beautiful as is the botanical gardens. There were many volunteers at different ports to greet us and provide us with maps of their city as well as other useful information. This was greatly appreciated. This is my second cruise on RCL and I probably will not take another cruise with them. Read Less
Sail Date January 2018
Royal Caribbean's Radiance of the Sea cruise to Australia and New Zealand was a major disappointment. The ship was originally constructed in 2001 and needs significant upgrading! A lot of maintenance items need to be repaired; ... Read More
Royal Caribbean's Radiance of the Sea cruise to Australia and New Zealand was a major disappointment. The ship was originally constructed in 2001 and needs significant upgrading! A lot of maintenance items need to be repaired; original seating in the theater, water slides and pool that have not been upgraded since 2001. The cabins were also very dated and the "large" balcony cabins resemble a floating Motel 6. Cascades dining was also a disappointment with many food items having to be returned to the kitchen as they were not edible. The Cascade's dining room is similar to being at a large convention, but with below average food quality and service. Although there were 2 "formal" dining evenings, during these evening, 1/5 of the guests wore a sports jacket; The rest of the evenings were "theme" dress codes including rock n roll, 70s, country, Aussie, etc., that should be eliminated. There is a strong up-sell to upgrade to other restaurants on the ship which, unfortunately, were the only good meals that we experienced on the cruise. The entertainment on the ship was poor and consisted of a hypnotist, comedian, a bad Michael Jackson impersonator, and other acts that were basically similar to a high school talent show. The cruise's itinerary was excellent, but all services and accommodations were significantly inferior to my other cruise experiences. I would recommend travelling on Princess that has a similar New Zealand/Australia itinerary. FYI...most excursions do not include any meal service even if they are all day activities... Read Less
Sail Date January 2018
We chose the Radiance because of its itinerary in New Zealand and Australia and because of the good experiences we have had on several other Royal Caribbean ships. Unfortunately, our experience on the Radiance fell well below our previous ... Read More
We chose the Radiance because of its itinerary in New Zealand and Australia and because of the good experiences we have had on several other Royal Caribbean ships. Unfortunately, our experience on the Radiance fell well below our previous Royal Caribbean cruises in the Mediterranean and the Caribbean. Overall, the ship seemed to have many issues that need correcting, including the menu choices and food preparation in the main dining room at dinner, the boring and tasteless food in the rather small buffet and the poor condition of the ship's furnishings. The Radiance is definitely showing its age and should be brought into dry dock for a complete refurbishment or should be retired. The balcony cabin we reserved was large enough and had a much larger balcony, as we were on the hump. The bed and pillows were comfortable and linens in good condition. However, the furniture was in need of refinishing. The bathroom shower had a curtain rather than a sliding curved door, so was difficult to keep water from splashing on the bathroom floor. The shower head was difficult to move away from the front so added to the problem. When we boarded and got to our cabin, we found lots of paint chips that must have been dislodged when the ship was power washed. They were stuck like glue to the balcony decking and on the 3 chairs and large table there. I tried to get them off by wiping down with a damp towel, but they would not budge. Our cabin steward was great as was our head waiter and his assistant. The rest of the crew were very hard working and pleasant, with the exception of those at the Guest Services and combined Shore Excursion desk, all of whom were not very helpful nor very pleasant. They did not seem to know what they were doing half the time. The touted VOOM wifi was spotty and sometime nonexistent and the entertainment was not very good except for the one night when there was a great tango group. The comedians were horrible. Pools on the ship were very small and not designed to resist movement, so were sloshing a lot when at sea. The workout room is adequate, but some of the equipment needs replacing as some were difficult to change adjustments and one slipped out of the adjustment pin for several people when I was in the gym. Classes looked good, but some were designed to sell orthotics or other things. We will not cruise on the Radiance again unless it undergoes a complete overhaul and we are sure many other passengers would echo our sentiments. Many things made us wonder if RCCL is cutting back to improve their bottom line. May backfire, as lots of passengers openly expressed their dissatisfaction with cruise to everyone within earshot. Read Less
Sail Date January 2018
Old but correct ship partially renovated. Service on board was a little bit to festive or let's say relax even if attendants where nice. No touch of class compare to other ships. We had an excellent room attendant on our 10 th ... Read More
Old but correct ship partially renovated. Service on board was a little bit to festive or let's say relax even if attendants where nice. No touch of class compare to other ships. We had an excellent room attendant on our 10 th deck. We are not young people even if in good shape and we were travelling with our grand daughter that dreamed on this cruise and overall enjoyed. Stateroom for three but the sofa bed was a great discomfort. When open at night there was practically no place to move. Trying to get up was for an athlete as the bed was almost on floor level with a hard matrass. After the first nights my bone were getting out of my body and I requested a solution. The room attendant went all the way calling his Senior housekeeper and I suggested them not to open the sofa bed or just a little and to add a mattress which they did and it became a magician trick . I slept like a baby. Thank you Mr Sookressen Mahadoo you have been grate as cabin attendant . We were assigned a table on the Cascade restaurant attended by Raghu Chowdhur. A very nice man with a great smile. At times just a little bit to friendly perhaps but it looks that was the service attendance in general that I say had sympathy but were polite. Keeping some distance and not to overdo would still be beneficial for them. The food in general was nothing exceptional but good and the specialities restaurants where correct to good particularly the Grill. The Windjammer had always a correct buffet display but few things were not good. and mainly that slippery granit floor that could have cost a much worst accident to my wife than a broken arm. How could you have such a floor ! ..It is an Ice skating ring badly washed or far to humid due as I was explained by being under the tropics and rainy weather outside. A "Wet sign" is not enough. No floor carpets or more indications. Next day they were lot of them but still your floor was slippery and it is a Indoor restaurant. Really difficult to understand your security policy on this respect and casualties do cause you certainly a high cost in claims. Perhaps you will react once somebody will have nock his head ! My wife was quickly and well attended by the Restaurant staff while lying on the floor with the arm out of the elbow. Good for her she was waring proper shoes otherwise ! Security staff came quickly such as medical attendance with Nurse and Doctor. A passenger nurse took care till there arrival. Treatment performed was quick and therefore congratulations to your on board medical facilities. Your Safety & s Security Mgr a young Canadian Officer was nice and he did a personal follow up which is to be thanked such as young Portuguese Guest Relation by the name of Cardoso and fullstop. WE never received a call from you hotel manager or F & B Mgr both very aware but I found your Croatian Chief Engineer that attended my remake in situ while going for his lunch next day. As I said it ended badly but it could have be worst by a clear omission of a floor treatment or bad floor cleanliness maintenance. Petty, we have use a lot Celebrity and we like but due to this incident we have been highly disappointed by the Radiance of the Sea and we had to short cut our leaves by three weeks after flying back home after visiting the Medical Center in Sydney. Spoiled vacations due to a negligent and dangerous poor maintenance of an indoor restaurant. Not to believe ! Read Less
Sail Date January 2018
We were looking forward to a fun, party type atmosphere like we have had recently on Explorer, Rhapsody and Celebrity Solstice. Those ships had dancing almost every night to a really uptempo band playing great dance music and there was ... Read More
We were looking forward to a fun, party type atmosphere like we have had recently on Explorer, Rhapsody and Celebrity Solstice. Those ships had dancing almost every night to a really uptempo band playing great dance music and there was either a party in the public area or the nightclub was pumping. This voyage had a largely young to youngish age group looking to have fun at night but the Radiance only had four fun parties over the 14 night trip. The Phillipino band continually played boring, old fashioned music which only one or two couples would dance to so everyone would melt off early to bed. I have never spent so many cruise evenings watching movies! Loved Zumba with Sophie on sea days but I wish that the gym instructors taking Fab Abs and Total Body Conditioning would not push everyone do endless repetitions of the same movement using the same bodypart over 1 to 2 minutes. I ended up with painful inflammation of the shoulders and upper arms which gradually subsided with rest - my gym Les Mills in Auckland never make you overuse one area and they change to a different exercise far more frequently. Read Less
Sail Date January 2018
We sailed on RCCL’s Radiance of the Seas for 28 days from January 3 to 31, 2018. This was two 14-day back-to-back cruises that took us from Australia to New Caledonia, Fiji, Tonga, both islands of New Zealand, and back to Australia. ... Read More
We sailed on RCCL’s Radiance of the Seas for 28 days from January 3 to 31, 2018. This was two 14-day back-to-back cruises that took us from Australia to New Caledonia, Fiji, Tonga, both islands of New Zealand, and back to Australia. First let me say that the ship’s staff and managers worked very hard to please. Airline employees are experts at saying “no,” while RCCL’s employees try very hard to say yes. This customer-oriented attitude is true for many cruise lines, but not all. We sailed twice on another cruise line years ago (that I will not name) on which we were often told “not possible” for a number of basic and reasonable requests. My point is that all the RCCL employees were customer-oriented and great!!! The ship was not only fine but gorgeous. The food offerings in the main dining room were good but a few steps down from the recent past. Most of the entertainment was okay to great. The Argentine Tango show was Broadway quality. A couple of the headliner shows over the 28 days were C quality or worse. For two nights on the second 14 days, there was no show in the main theater/venue. That was a first for us after 60 cruises. Still, there were other things to do on the ship. The hours of the restaurants were cut way back. For many of the tours RCCL sold, you couldn’t have breakfast in the main dining room because it didn’t open early enough. While the midnight buffet is long gone, the Windjammer buffet now closes very early. Yes, the RCCL product with respect to food value, dining hours, and entertainment has significantly declined in recent years. For frequent cruisers like us, it is very obvious and sad. However, for those new to cruising, a cruise is still a remarkable experience. For reasonable cost, you can have a fine floating hotel, good meals every day, and plenty of fun things to do. Cruising on RCCL is still one of the best all-inclusive vacations that can be found! We missed two tender ports because of the weather. For the first one (the first Tongan port), they disembarked all of the ship’s tours, and then decided it wasn’t safe to let the rest of us off. For New Zealand’s Bay of Islands, they decided to skip the port well before we arrived. There was no compensation for either missed port. Some other cruise lines have given token financial compensation for a missed tender port, AND refunded the port taxes and fees. RCCL did neither. Be aware that when you book any cruise with one or more tender ports, there is always a greater possibility that a tender port will be skipped because of weather. This is because of safety and liability concerns when the sea is not smooth. For the right itinerary and price, we hope to cruise RCCL again, but we will also try some of our other favorite cruise lines! Read Less
Sail Date January 2018
The ship is getting a little old, so they say, and some of the activities on newer, larger ships are just not here. There was not a decent water slide, except a tiny one for the kiddies' pool. On Carnival, by contrast, I had a ... Read More
The ship is getting a little old, so they say, and some of the activities on newer, larger ships are just not here. There was not a decent water slide, except a tiny one for the kiddies' pool. On Carnival, by contrast, I had a great time as a 47-year-old on the Green Thunder. That's the kind of inclusion that RCI needs on more of its ships. Embarkation and disembarkation were very easy. Being on Deck 10, we were among the first passengers on the ship. Getting off, it took about 10 minutes. The entertainment on board ranged from the average (the old guy singing in the English pub each night) to the outstanding (the "Real Time Band" who played in the central bar most nights and were just great). Dining: The MDR was fantastic for food and service. The buffet ("Windjammers") was average - food bland, always hard to get a table, often not cleaned adequately. I'm told by the wife that Izumi Sushi was the best ever. Our experience in Chops Grille was disappointing, considering that we had paid the cover charge ($35 each) and then $20 for the seafood tower. The service was slow, the food ordinary and a promised discount not honoured until we insisted. Cabin (sorry - "Stateroom"): small, but we kind of expected this. (See below). There was only 'body wash' in the shower dispenser. I was told by some regular RCI customers that they used to provide shampoo and conditioner in little vials (you know, the kind you would expect in a hotel/motel) but had stopped doing it recently. Our stateroom attendant was very helpful, turning down our sofa-bed each day and night without grumbling. In fact, the service on the ship, for the most part, was very good. The activities and 'extras' on board were often greatly over-priced: $42 to play bingo; $120 for my daughter to get a facial treatment. It was even $35 to get a small bag of laundry done on the ship. RCI have decided to remove guest laundries, so they profiteer relentlessly on this. Everything but the essentials involved an extra fee. Shore excursions arranged through the ship were sometimes prohibitively expensive, so we didn't bother. The tender vessels, when needed, were generally okay (I mean, it is what it is). Ports: Dunedin - pleasantly surprising; Akaroa - similar; Tauranga - beautiful, had some drinks in the Astrolabe Brewbar, one of the nicest and most unusual bars I've ever seen; Auckland - not nearly enough time on an 8-hour stopover; Bay of Islands - also very nice. Plenty of places to come back to on an actual holiday with time to see some things. Travelled with one wife and one 12-year-old child. The daughter had a great time and made lots of friends in the "teens club". Some days we hardly saw her. On other days, she grumbled a bit that there wasn't much to do. The weather was good; hardly any motion in the boat at all (much to my displeasure - I like some rocking and rolling at sea!). Overall, just okay. Nothing great. Next time: another line. Read Less
Sail Date December 2017
I choose to do this crusie as I wanted to do my own thing for Christmas and New Years. The Interna Stateroom was fantastic couldn't fault it in anyway except the fridge didn't work but I didn't need to use it. The ... Read More
I choose to do this crusie as I wanted to do my own thing for Christmas and New Years. The Interna Stateroom was fantastic couldn't fault it in anyway except the fridge didn't work but I didn't need to use it. The embarkation and the disembarkation was the smoothest run part of the cruise. Unfortunately they Port disembarkation was a disaster, at Arkura we waited 2 hours for the tenders to pick everyone up it was freezing cold and were not offered an explanation as to why we waited so long. The dinning was fantastic and the service was by far the best you can get. The Entertainment was not good at all the singers couldn't sing and this made it hard to listen to. Although they did have a couple of good performances in the theatre that were great. In all this was a great cruise for me as a first in 26 years but I think I will look at going on another cruise with anther cruise liner next time Read Less
Sail Date December 2017
We wanted a short cruise in order to relax before the stresses of Christmas. We certainly found the right one to do it! Although we left Sydney late, due to someone being disembarked because of illness, the cruise was very relaxing, ... Read More
We wanted a short cruise in order to relax before the stresses of Christmas. We certainly found the right one to do it! Although we left Sydney late, due to someone being disembarked because of illness, the cruise was very relaxing, exactly what we needed! The only "bad" thing was our room steward who was either new or very disorganised, as our room, some mornings, took a long time to be made up. Wait staff and the concierge in the Diamond club were excellent, our evening waiter was great, but his assistant not so good, and the Chef's Table staff very absolutely wonderful! We expected Adelaide to be extremely hot, listening to the weather reports, but Adelaide was kind to us, and provided beautiful weather. Melbourne had its usual unpredictable weather, but was kind to us. Hobart had the best weather, a cool morning which turned into a magnificent day! Overall a very relaxing time, exactly what we wanted! Read Less
Sail Date December 2017
Chose this cruise because we had never cruised to Adelaide before. Travelled in a Grand Suite with my wife and adult sister, we also has long time friends on board. Stayed in Sydney for three days in an apartment at Darling Harbour so ... Read More
Chose this cruise because we had never cruised to Adelaide before. Travelled in a Grand Suite with my wife and adult sister, we also has long time friends on board. Stayed in Sydney for three days in an apartment at Darling Harbour so no stress with flight times. Had a great time exploring the many attractions on ond off the water, had a great burger at Betty’s Burger near the convention centre and very nice Mexican lunch at El Comedos in the Rocks area. On the morning of the cruise caught the ferry from Barangaroo to Circular Quay, a short stroll to the OPT. Even though we had priority boarding we arrived at 09:45 expecting to drop off our bags and go get a nice cup of coffee (ship coffee is normally horrendous), there was very few passengers so dropped off our luggage and were whisked through check in ending up on board at just after 10 o clock, a quick tour of the ship as this was our first time on Radiance then a lunch at Windjammers where we caught up with our friends. Staterooms were made accessible right on the dot of 1 pm so a quick unpack then a further look around. I thought Radiance was looking pretty good for her age the only bits that looked worn was our balcony which was in a good need of a repaint and new furnishings. The Grand Suite was very nice, clean and in good repair with plenty of space for three adults, the layout was similar to the Grand Suite in Legend but slightly more modern furniture, the balcony on Legend however was much superior being almost twice the width and flooring made of synthetic planking rather than the painted metal of Radiance. My sister slept on the Sofa bed which she said was very comfortable, it was a pull out type rather than foldout and was prepared each evening an put away each morning. We hardly saw our stateroom attendant as we spent little time in our room but he kept the cabin and bathroom spotless and well stocked with towels, we referred to him as the silent cabin ninja, when we did run into him he was friendly, personable and courteous. We had our first dinner in Chops Grill which was lovely, booked the “first night done right package” which was good value. Most other meals we took in Cascades restaurant with MyTime dining, the second evening had long lines to get in and bookings seemed to be quite confused but that was sorted out and had no problems after that, we decided to keep the same time and table for the rest of the cruise, our waiters Samuil an Roy were wonderful. Did the Chefs Table one night and it was fantastic the food was beautifully cooked and presented and the wines exceptional, the sommelier Albert was the standout though well versed in his craft and very engaging and funny, a great night. The only bar we frequented was in the concierge lounge so of course we were well looked after there. Hobart was as always a great port arriving almost in the Center of town, due to the quite short docking times my sister and I took a ships tour to Port Arthur and a wildlife park, highly recommended although time at Port Arthur was a little short, glad we had a ships tour as we got back late. Adelaide, overnight stay, Port is quite a way out of town with few facilities and the train was out of commission due to track works so a shuttle bus to the city was provided $AUD10 return or free if a senior. I don’t understand why one of the car rental companies didn’t either set up a temp shop or arrange to drop of a car at the dock they would have made a killing. Once we got into Adelaide we hired a car and visited the beachside at Glenelg, Hahndorf and Mclaren Vale wine district. Melbourne, we were pleasantly surprised by how good the Port looked, there has been a lot of waterfront development since our last visit where it was an ugly working port, now it is quite inviting with Cafés and restaurants. All in all a great cruise, we loved the public spaces on Radiance and all the open glass views. Read Less
Sail Date December 2017
The check-in went like clockwork in regards to Royal Caribbean. The security checks were a joke. No coordination, no regards to anyone. We were treated like slabs of meat on a conveyor belt. This was our second cruise on this ship. We ... Read More
The check-in went like clockwork in regards to Royal Caribbean. The security checks were a joke. No coordination, no regards to anyone. We were treated like slabs of meat on a conveyor belt. This was our second cruise on this ship. We did not notice so much on the first cruise but this time we noticed it was buy, buy, buy every day. Buy this, buy that, get this, get that, non stop. For us it just got tiring and annoying. There are very few places on the ship where it is relatively quiet. I'm not talking about the normal ship sounds but the people and the constant music. Didn't mind the music just the high volume. Way too loud for some of the venues. The cabin attendant was excellent, no faults there. DO NOT GET YOUR PERSONAL LAUNDRY DONE ON THE SHIP. It is extremely expensive, way more than it should be, $1.95 for 1 sock, not a pair but 1 sock. It would be best to pay the tips to each individual that you feel deserves it. A blanket gratuity, I feel is unfair. A tip should only be given for outstanding service, anything less, no tip. For the most part the crew were excellent, polite, courteous and usually with a smile on their faces. The ship also looked tired and worn, a good ship in need of some TLC. Read Less
Sail Date November 2017
Chose this cruise because it sailed around both Islands. I have never been to the South Island before. I caught up with Mum in Tauranga. A cousin in Wellington and a brother Christchurch. I love Wellington. The South Island is ... Read More
Chose this cruise because it sailed around both Islands. I have never been to the South Island before. I caught up with Mum in Tauranga. A cousin in Wellington and a brother Christchurch. I love Wellington. The South Island is amazing to see, different scenery to the North and in some ways a different culture. The South Island appears to be More English in culture. The ship itself, does need refurbishment and the showers are smaller than other cruise lines. Overall the food was good. We chose MyTime dining, not knowing that even with that you could book a definite time for each evening of your cruise. We were considered walki ins and therefore missed out on the formal nights. Carnival Legend sails between the US and Australia and manages to deal in AUD, but yet Royal Caribbean can’t do that and everything in in the USD and the exchange rate on the ship is abysmal. Read Less
Sail Date November 2017
We love the Radiance and cruised on her in 2015 and then Nov/Dec 2018. In 2015 we thought the food was ordinary to say the least but our latest cruise (2018) the food was excellent and so was the service. She is a lovely light and airy ... Read More
We love the Radiance and cruised on her in 2015 and then Nov/Dec 2018. In 2015 we thought the food was ordinary to say the least but our latest cruise (2018) the food was excellent and so was the service. She is a lovely light and airy ship. We loved her glass floor to ceiling windows in the Windjammer and her lovely open air dining area at the back of the Windjammer. We also loved sitting in the Colony Club and looking out the back of the ship but the problem was the lovely leather seats had lost their support and you kept sliding off the seat! (Not good "duty of care" for cruises with bad backs) The other problem was that the awful Art Auctions had taken over the Colony Club for their paintings and so seating became limited. Not impressed to say the least. The difference in on-sell between the two cruises was probably the thing that hit us in the face the most. 2015 it was just sailing day and a little the day after and from time to time from the excursion officer. But 2018 it was on the whole time and they had a table set up, for the whole cruise, in the buffet trying to sell drinks and restaurant packages. They had a captive market as it was just where the crew stood to give you the handwash before you entered the Windjammer. Our cabin was clean and well maintained the only exception were the pillows.. lumpy and laundered a few too many times... and the hard bed. We wondered if they were new beds as we found our mattress touched our suitcase on (2018) cruise where there was good clearance the previous cruise. There is a need to keep day to day programme fresh and think up some new activities and bring in some new nightly stage entertainment, especially for the "loyal" repeat cruisers! Read Less
Sail Date November 2017
NZ cruise south and north island, ports had lots of things to see and do, food on board was delicious . Had dinner in the Italian restaurant one night and the food was the best, Thoroughly enjoyed it Also found the library had a good ... Read More
NZ cruise south and north island, ports had lots of things to see and do, food on board was delicious . Had dinner in the Italian restaurant one night and the food was the best, Thoroughly enjoyed it Also found the library had a good selection of books to read, but you need to go as soon as you can. I didnt partake in the entertainment offered just wanted to relax and veg out. I would recommen a cruise to anyone wanting to relax or you can do everything on offer your choice. We did a couple of excursions but prefer to do our own and see exactly what we want rather than be with a large group. The food in the buffet area has a lot of verity hot,cold and the best salads, nice cakes for a late night snack if you can fit it in after dinner, love the movies on the deck its lovely to see the stars when you are at sea. Read Less
Sail Date November 2017
The pro's: Embarkation and Disembarkation- the fastest, easiest ever in 30 cruises ! Food- excellent, some of the best meals ever Restaurant Service- excellent Room Steward- excellent Ship- very good layout, easy to get ... Read More
The pro's: Embarkation and Disembarkation- the fastest, easiest ever in 30 cruises ! Food- excellent, some of the best meals ever Restaurant Service- excellent Room Steward- excellent Ship- very good layout, easy to get around, still in very good shape for its age Bar Service- excellent Ship staff- all were very good, friendly and very helpful RCCL excursions- excellent, very organized Theatre shows- ship band was fantastic as were the entertainment brought on board (see below) Rooms- very clean, nice rooms considering the ships age (see below) Negatives: Casino- the slot machines were all very old, not much variety Theatre Shows- we found the RCCL singers and dancers to be only average Room- *see below OK, now for the biggest issue we had. This is really a double edged sword and it is to do with our room. Let me begin with our desire to have a nice big balcony, on the port side for the sailing counter-clockwise around New Zealand. For this it was amazing !! we had a fantastic view of the snow covered mountains and great views for most of the cruise. For this we booked room #7094, so all seemed good. This was until we found out that there is some sort of either dance party or live band every night of the cruise in the main attrium until 11:45pm and even midnight a couple of the nights. LOUD !!!!!! Now, I'm all for a party/dance etc but, when some of the mornings that you need to be up before 6am for excursions it was tough trying to get a good sleep. To be fair, we would have had no problem if the parties ended by 10pm and I think that is reasonable for everyone. There are so many other venues they could have had the late night dances in. Even the disco on the top deck (no rooms anywhere near) had nothing planned for several of the nights. I find it hard to believe RCCL hasn't done anything about this because we weren't the only ones that felt this way. Overall we had a great time and would do it again in a heartbeat......just next time we would have our room in a better location. If considering this ship or cruise go for it !! You won't be disappointed. This would have been a solid 5 stars without the noise. I'm attaching pictures of the balcony and room as when I was searching before we left I really couldn't find many. Read Less
Sail Date November 2017
boarding and disembarking was so easy,with helpful staff.cabin was clean, tidy, airy and cabin staff excellent.however,fridge didn't work, and no-one interested in replacing it. the ship itself requires maintenance,with stained ... Read More
boarding and disembarking was so easy,with helpful staff.cabin was clean, tidy, airy and cabin staff excellent.however,fridge didn't work, and no-one interested in replacing it. the ship itself requires maintenance,with stained carpets,faulty wiring,discoloured glass,chipped furniture etc.by comparison,the food and dining in both the windjammer and cascades was first class, with fine food accompanied by dedicated staff being the highlight of the trip.as for entertainment, there wasn't any.the acts at the aurora were amateur at best, and cringeworthy at worst.the ships venue bands were terrible, and barely understandable.the ship's venue and games hosts tried hard,and made the sea days enjoyable.the service throughout the ship was good as it gets, always with a smile or joke.the costs aboard were consistent with other cruise lines, i.e., exorbitant, but allowed for.all in all, a bit disappointing.6 out of ten.by the way, the free coffee onboard is the worst cruiseline coffee ever. by the end of the trip,most people were drinking tea. Read Less
Sail Date November 2017
Sydney port was fantastic with emabarkation n disembarkation so fast n smooth. Everyone raves about Radiance cant see why. 11 night on a ship with not enough to do. Cabins old n need a big over haul. Dining room food n staff very good ... Read More
Sydney port was fantastic with emabarkation n disembarkation so fast n smooth. Everyone raves about Radiance cant see why. 11 night on a ship with not enough to do. Cabins old n need a big over haul. Dining room food n staff very good however the Windjamer was same n same not enough variety. Sevice was always great n friendly, although some of the staff in the Windjamer are rude Eg; while docked some dolphins were alside the ship n people with kids running to have a look the staff members comments were very disrespectful. The staff dont understand that not all people can see sea life every day some dont even see the ocean for years or not in a life time. I felt for them n i should of spoke to the staff member n explained that Australia has people that have never seen the ocean or animals. Read Less
Sail Date November 2017
I went on the Bravo Cruise, to experience the musical entertainment program, including numerous renowned performers, all of whom were absolutely wonderful in every way. I was able to go on this cruise because of the special reductions ... Read More
I went on the Bravo Cruise, to experience the musical entertainment program, including numerous renowned performers, all of whom were absolutely wonderful in every way. I was able to go on this cruise because of the special reductions ofrered in the month prior to sailing. As a solo traveller, it became affordable. However, there were numerous disappointments and overall expectations of the sailing experience were not met. Although this is a charter cruise, there were certain cuts made to amenities and basic offerings which I found unacceptable. As far as toiletries go, only small rounds of soap were provided, and absolutely nothing more. There was an empty mini-bar, with not even water provided. Bottled water had to be purchased at USD2 per bottle. Any coffee from a coffee machine was regarded as 'specialty coffee' and had to be purchased, a regular size costing USD3. Cleanliness of the cabins and general condition left a lot to be desired. It was not uncommon to receive badly worn and marked towels. The interior of the wardrobe had badly soiled and unswept carpet. The floor beneath the dresser was dirty on arrival and remained so throughout the trip. Public areas of the ship are generally better maintained, although much of the main resturant seating is badly marked and due for re-upholstering. The standard of food offered just makes the 'fair' grade, and nothing more. Service varies by section of the main restaurant, some staff being properly trained but the majority being very poor at their job and often quite arrogant as well. Their focus is on selling the extra packages, for dining in specialty restaurants and drink packages. There was incessant repetition of these offers which waiting staff are keen to sell in order to get recognition in some form. They were also not backward in reminding the customers to tip at the end of the cruise. The organisation of the daily headliners concerts was an absolute disgrace. People were expected to queue for up to an hour and a quarter on average before gaining access to the main theatre. Then there was rush to get seats and keep seats for others. No attempt was made by the organisers to accomodate mobility impaired customers; they were expected to queue along with everyone else. Once inside the theatre, the waiting time before a performance was usually at least 45 minutes. Surely for cruises such as this, seating for the shows could be pre-organised ( just as for dining preferences- early or late sittings) and allocated on the basis of date of booking, where possible allowing for individual preferences as to fron or back stalls or circle. During the day, when a variety of musical performances were offered in different areas of the ship, there was always a rush for seating and never sufficient for those who wanted to attend. Concerts in the ship's atrium area (The Centrum) were always packed and many people had to try to find seating on the decks above, overlooking the atrium. The acoustics, however, were not conducive to this being a great solution. One had to spend a lot of time just trying to get a seat for a performance, or standing space in some cases. Additional seating for the number of people attending the most popular events has to be addressed as a priority. The most positive comment I can make about this cruise line is that boarding and disembarkation are very well organised and flow smoothly. Would I go on this cruise again? No, not unless significant changes were made. Read Less
Sail Date October 2017
I’ve been on about 13 cruises most of them over five weeks long but, never having cruised with Royal Caribbean, I thought the special Bravo cruise on Radiance of the Seas would be an ideal cruise with which to start. However, I will not ... Read More
I’ve been on about 13 cruises most of them over five weeks long but, never having cruised with Royal Caribbean, I thought the special Bravo cruise on Radiance of the Seas would be an ideal cruise with which to start. However, I will not be cruising with Royal Caribbean again. There are far better cruise lines now operating. 1. On the website for this cruise was notice to book seats in the theatre on-ine, in advance (something I have not had to do for any other cruise). Having spent half an hour searching for this facility, I called RC only to be told it was not necessary to book seats on this cruise. Why was this advice on the website ? 2. Embarkation was excellent. 3. The cabin itself was sadly lacking – no conditioner, no body lotion, no shower cap, no bath robe, no pen, no paper, no information compendium, no television programme, no chocolate on turn-down. 4. The food in the dining room was very bland, with limited choice and only three courses. 5. There is limited variety in the Windjammer and it’s scattered all over the place which necessitates visiting several different areas to get one meal. 6. Plastic plates and tumblers is unacceptable on a “luxury” cruise ship. 7. Excellent table service was provided in Windjammer. 8. There is only a very small café open after the late theatre performance which is inadequate. 9. The performances were excellent. 10. The venues for the performances were appalling. a. The theatre is too small for the numbers which necessitates queuing for at least one hour prior to the start of a performance. b. The Centrum is not a venue but little better than a lift lobby where only a very limited number of people can view the performances. There are nowhere near enough seats. c. The Colony Club is a lovely venue but way too small which necessitates arriving at least one hour before the start of a performance to get a seat. Even then, only those in the lower area can view the performance. d. The location of the stage area in Schooners is not ideal as only the few people nearby can view the performance and people are constantly walking through the area. 11. The programming left a lot to be desired especially in the Colony Club. When an afternoon performance finished at 4.30 pm and trivia in Schooners Bar started at 4.30 pm, it necessitated those in the Colony Club wandering through Schooners Bar to exit thereby disrupting the trivia. No excuse for bad programming. 12. Having to queue to get a seat in the theatre is really unacceptable and especially when you cannot choose which performance to attend. However, for the first five nights this queuing was achieved without fuss. 13. On the fifth night, a supposed “officer” and another woman decided to direct the people in the queue to where they could sit. There was no necessity to direct the queue and certainly no necessity to be officious. 14. Appallingly, the woman was so full of the ‘flu, she could barely speak, and should most definitely have been isolated in her cabin – not spreading germs amongst the passengers. This was sheer irresponsibility. There is absolutely, categorically no excuse. 15. Disembarkation was very efficient. 16. Radiance of the Seas is badly in need of major refurbishment in all areas. She should not be hosting the Bravo cruises as the venues are completely inadquate and detract from the enjoyment of the performances. 17. Was advised by Royal Caribbean that a survey would be emailed. It did not arrive. For the cost of this cruise, I could have seen about ten full performances, had reserved seating and not had to queue. Certainly would not have been subjected to an officious staff member spreading germs amongst attendees. Read Less
Sail Date October 2017
What great cruise, this was my 4th Cruise n Groove and 40 cruises this was one of the best. Wonderful check in, got to my cabin in 20 minutes. The staff were friendly, helpful and efficient. Ship is 16 years old but well maintained, ... Read More
What great cruise, this was my 4th Cruise n Groove and 40 cruises this was one of the best. Wonderful check in, got to my cabin in 20 minutes. The staff were friendly, helpful and efficient. Ship is 16 years old but well maintained, refurbished 2011. This cruise I pre paid or the ultimate dinning and the unlimited drinks packages, well worth getting, great value. The entertainment was what it was all about. Main acts were great, bands all over he ship in all bars and venues all day. Loved Marcia Hines, Mi Sex, Boney M, Kc and The Sunshine band. Roy Orbison and Elvis, ECT. Food was fantastic, in the ultimate dinning package you had unlimited access to all speciality restaurants. All were a great experience, excellent service and amazing food.Main dinning room was ok. the real stand out was the Windjammer Bistro for breakfast, lunch and dinner. Very thing was fantastic, excellent friendly service, he staff were fantastic. Bar staff unbelievable remember your name and your drinks friendly, efficient,seldom had to wait long for a drink even under pressure. first time I tip bar staff. Cabin 3043 interior was clean and ok for one as you did not spend much time in your cabin on this cruise. Cabin steward IUKE did a great job very friendly a pleasure to talk too. Having spent the last 11 years cruising the world, I am fussy, and no mug. I dot have a single complain well done Royal Caribbean Cruises Getting of the ship was just wall off with your bags no fuss. Good internet anywhere on the ship, pre paid. Read Less
Sail Date October 2017
Radiance of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 3.5 3.8
Enrichment 2.0 3.5
Service 4.5 4.4
Value For Money 4.5 3.8
Rates N/A 4.3

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