1 Helpful Vote
Sail Date: March 2019
Set sail for Noumea, Isle of Pines and Mystery Island. On the second day a passenger had a medical emergency requiring the ship to divert course to Brisbane. Due to this our itinerary was updated and we would be at sea an extra day and ... Read More
Set sail for Noumea, Isle of Pines and Mystery Island. On the second day a passenger had a medical emergency requiring the ship to divert course to Brisbane. Due to this our itinerary was updated and we would be at sea an extra day and miss out on Mystery Island. The captain did have pretty good communication regarding this, but we were disappointed as we were keen on Mystery Island. The ship itself I think was renovated somewhat recently. The main areas were quite nice. The balcony we had was a bit dated. The cabin was clean and nice. We didn't have any expectations of the ship, it being our first one. The food in the Windjammer was often very good and varied. The pizzas were quite basic; i'd steer clear. Each night had a different them which was nice as well. The pools, particularly the solarium, were good. My only complaint is that people would take up the deck chairs just sleeping. There are signs saying that items will be removed after 30 minutes, but this didn't happen. With all the chairs with items on them and the lack of people, I'm sure the owners were elsewhere on the ship. The hot tub rules also said that 15 minutes is the most you should be in there. People would often stay in for 30+ minutes keeping others from using it. Noumea was our first port. We didn't do any shore excursions, just went for a walk. The city was a let down. Very run down and expensive. If I were to go again I would get aboard the hop on/hop off bus and explore outside of the city. I think it was $30 USD pp. Isle of Pines was a bit better as it had nice beaches and water. The tendering process was a bit annoying but that's alright. The activities staff were very nice. We attended basically every general knowledge trivia and pub quiz on board and had fun with those. The drinks and services on board are in USD. If you were to get the basic alcohol package (cocktails and drinks up to $12) you will have a selection of about 20 different cocktails. The more premium cocktails are nearing $18. I am pretty sure that In my cruise planner prior to the trip the alcohol packages were in AUD, but then on board they were the same price but in USD. So if you want to drink; pre purchase. They do have a boarding special but even with that you are better off purchasing in AUD. The headliner acts were quite good. We had an illusionist, comedic juggler and some shows by the ships dancers and singers. They were all worth a watch. I do wish that the ship played more movies in the cinema throughout the day. Often we had gaps or 2-3 hours where there weren't any activities we wanted to go to. If the ship played movies constantly in the cinema we could have seen a film. I think they played maybe 2-3 a day in there. The gym looked a bit dated. The equipment certainly was a bit older, but worked fine. Would be nice if it was organised according to muscle group. At the end of the day we paid $1100/pp for a balcony and $250 was spent onboard via drinks. That's a fairly cheap holiday for 8 nights. If I were to cruise again it would be to NZ for better ports and on a newer/bigger ship. Read Less
1 Helpful Vote
Sail Date: March 2019
I went on this cruise with a group of 10 friends. The ship, cabin Stewart, wait staff were awesome as was the entertainment. The food in the restaurants and cafes was just awful. Cold, tasteless and low quality. I literally starved ... Read More
I went on this cruise with a group of 10 friends. The ship, cabin Stewart, wait staff were awesome as was the entertainment. The food in the restaurants and cafes was just awful. Cold, tasteless and low quality. I literally starved when onboard. I ate off ship every chance I had. We had to order everything at once and the courses were pushed at us so we hurried. Except for after dinner coffee, good luck getting it. Even the bar drinks were bad but expensive. We were bombard every dinner with selling the dinners. The photographer interrupted us eating each time and was pushy. Since we had a big group it was fine getting photos taken then the last 2 nights all of a sudden we had to break into 2 groups, no large groups allowed??? At the start of the booking the rep put my birth date in the system wrong so I could never log in. After months of calling they finally realized the problem and in fixing it deleted my roomate and all they're excursions with discounts! When I called twice asking them to restore my roommates excursions and honor the price they said it's not their policy to do that, too bad. I had an awesome onboard credit I was told I could use on ship but it disappeared and guest services was no help when me I got My bill. They asked me if I had proof! It was showing online when I left for the trip. My friends had a horrible excursion guide in one port, had no clue what he was doing, couldn't answer questions, just dropped them places. Another one of their excursions, the guide didn't know they had to return to the ship by a specified time. My friends finally told her, she called her office and they told her to head back. The ship had to wait for them. Like I said the ship was nice, our cabin great but the food was disgusting and RC customer service is nonexistent. I'm hoping to NEVER do another Royal cruise. I have cruised since the 80s on many lines and have experience on what to realistically expect. Read Less
2 Helpful Votes
Sail Date: March 2019
The Radiance of the Seas is a lovely ship, there was plenty going on with trivia and activities. The choices of dining experience for lunch and dinner were up too the individual you had the choice of the Windjammer buffet a help yourself ... Read More
The Radiance of the Seas is a lovely ship, there was plenty going on with trivia and activities. The choices of dining experience for lunch and dinner were up too the individual you had the choice of the Windjammer buffet a help yourself with plenty of choices (although getting a seat could be somewhat difficult)or if you wanted something a little more special the Cascades main dining room did lunch with menu choices. There was plenty of entertainment and activities going on and you could do as much or as little as you wanted to do. The staff/crew were as always working hard and were very polite and friendly, they always seemed to find the time to have a little chat, and made you feel so special. The port days were good and some lovely places were on our itinerary, with the choices of booking a trip or Making your own way round. Read Less
Sail Date: February 2019
This was our second time on the Radiance, third time around NZ, but first time cruising with friends (deliberately). Our very first cruise was on Radiance back in '08 in Alaska. That has got us hooked unto cruising so it was going to ... Read More
This was our second time on the Radiance, third time around NZ, but first time cruising with friends (deliberately). Our very first cruise was on Radiance back in '08 in Alaska. That has got us hooked unto cruising so it was going to be interesting to come back after several cruises, with a few companies,and to compare. Also we planned this with a few friends of our age group. OK, staring at the start, we were a bit worried about Melbourne as a departure point. Melbourne is not usually a customs clearance point, so we were worried a little about the whole check in process. We shouldn't have been, it may have been a fraction slower, but not really noticeable. We went through a faster lane, which was very quick, our friends though had to come through the standard lines, which did take close to an hour. I think this was because everyone came at the same time, and there were a lot more without C & A privileges, which meant the queues were longer than normal. We got our rooms pretty much on 1pm, and we also sorted out our first night dining with our friends. We then went for a bit of an explore, and that first cocktail. The ship had changed slightly, but not a lot. Other reviews talked about it ageing, and showing signs of wear and tear. She is now 18 years old, and due for another refresh in a few months. If you looked hard, yes you could find things to comment on (and as an ex-mariner you could find fault everywhere if you wanted to), but the important thing was it was clean and tidy, the crew worked well to keep the presentation to a good standard, and nothing was falling apart. Food - this is a major part of the trip. We ate in the Windjammer, Main Dining Room (fixed times), Chops, Giovanni's and Samba restaurants, and the Park Cafe. The food in all the areas was very good. We did enjoy the food at Chops the best, but in reality it was all good, and came with great service. Tip for those at Sambas, its a marathon - not a sprint (there are seven meat courses, so pace yourself). The service as usual was spot on. Were were especially fond of out MDR staff who were very attentive, friendly, and just good fun to talk to. Windjammers, of course, could be busy, and you had to pick your times a little, but we could also take the food out onto the stern area, or to other quieter places if necessary. Park Cafe had changed a little and you could now get a nice salad there during the day. Lastly the guys at Cafe Latte-tudes were really good and friendly (if you didn't try to take advantage of them like some passengers did). Room - we had room 8088. it has the larger balcony on the hump. The interior of the room is the same as most balcony rooms, and spacious enough for us. The balcony was fantastic, and was spacious enough for outside lounges, we just couldn't get any (a disappointment). This would be a joy on those longer ocean voyages. There was a down side (and it has been raised in the past) that you can hear the music from the Centrum At night it can go up to 10:30pm. What you hear is the bass thump of the music. During the day its not too bad (quieter music or events) but there are some major parties in the evening. Good thing is, if you are at the party you don't mind, and after 10:30ish it dies away and it is fine. I would probably book this room again if on a long cruise. The cabin staff were again spot on. Unobtrusive, but there when you needed them. Entertainment - being that we were with friends this time, we were quite happy to do our own things. The shows were good to very good (but not excellent), the musical tams moving around the boat were very good, and we enjoyed them immensely. The cruise staff were fantastic. We made friends with several of them, and we had a good time. It was really funny watching one of the team (all of about 23 years old) trying to run a music quiz with 60s or 70s music when she freely admitted her parents weren't even born then, while many of us lived through it! She did a great job. The biggest disappoint was the poor entertainment up in Starquest late at night. Basically preplanned music most nights. so no real soul to the place. New Zealand - Fan-bloody-tastic!! The fiordlands, Dunedin, Wellington and Picton were all magic, beautiful scenario, culture, history and people!! Unfortunately the weather did not permit tendering at Akaroa, a disappointment, but the crew compensated with an afternoon of quickly revised entertainment. NZ never disappoints and the beauty of Milford, Dusky and Doubtful sounds was awesome. A running commentary from an NZ Parks Officer made all the difference. I could go on for a while, but NZ is beautiful, and even in Wellington (one of their largest cities) the people are friendly and will tell you all about their culture or point to you to an ATM, nothing was too much for them. We didn't book any excursions through RCI as they were way (WAY) too expensive. We did have an idea of what wee wanted though, so we were able to sort ourselves out quickly once we got there. We were very lucky crossing the Tasman (twice) the weather gods were great to us, and made the trip so much enjoyable. As usual the staff made a big difference, there attentiveness, smiles and service are also an attraction for us on RCI. The ship may be getting old, but it is by no means overtly noticeable. The food was of a high standard, with some items being repeated on the menus, but changes were made every day, and that was enough (always too many options). Dietary requirements mentioned on the first day were relayed to all our restaurant bookings (a good touch). There was always some entertainment available, but with good friends and a number out out-of-the-way spots, you could just ave fun passing the time. The disembarkation at Sydney was smooth, and we were out of the terminal (and back to the real world) quickly. We will be back!!! Service, food and entertainment is just how we like it. Thanks! Read Less
Sail Date: February 2019
This cruise embarked from Melbourne Australia and headed to New Zealand. The ship toured the beautiful New Zealand fiords on the southwest coast. It then stopped at New Zealand cities on the country's east coast. We'd stongly ... Read More
This cruise embarked from Melbourne Australia and headed to New Zealand. The ship toured the beautiful New Zealand fiords on the southwest coast. It then stopped at New Zealand cities on the country's east coast. We'd stongly advise others to allocate several days before and after the cruise to enjoy Melbourne and Sidney. Embarkation was slow with long lines at each stage of the process. Overall from arriving at the dock to walking onto the boat was a bit over two hours. Overall, the Radiance of the Seas was above average. The ship carries 2,600 people so it is not as crowded as newer mega-cruisers. While the ship is twenty years old, the interior is modern and clean. One BIG problem is that there are no laundry rooms on board. One can use the ship's clothes cleaning service but it is $35 to wash a small bag of clothes. The passengers were largely in their 50s and 60s. I'd guess that there were only about two dozen children on the entire boat. About 60% of the passengers were Australian. That was nice because us Yanks could meet the Aussies and learn a lot about where they were from and what their lives are like. Food was consistently good both in dining rooms and in the buffet. One nicety was that if something was desired that was not on display or on the menu, the crew gladly provided it. We try to eat healthy when traveling. At dinner we'd often order a fresh vegetable plate in addition to our off-the-menu choices. We'd receive a steaming hot plate of broccoli, asparagus, carrots, and spinach. At the morning buffet, I'd often get a made to order omelet and rather than have the sausage or bacon, I'd ask a crewmember to bring a plate of smoked salmon. Our inside cabin was larger than cabins we've had on Princess and Celebrity ships. My wife always takes a midday nap. Our cabin was made up twice daily so we always had made beds. We attended a lot of shows. Visiting entertainers were good. There was a gifted pianist, a comedian that did impersonations, and a magician. However, while the dancers in the ships resident song and dance troupe were remarkably talented, the singers were about as good as one might hear at a high school musical. There were all the usual ship events - games, contests, shopping, etc. There were two whiskey tasting events that were free and fairly generous with the samples. New Zealand is a beautiful country. Seeing It is well worth the long flight from the US. We found New Zealander's to be informal and friendly. They like their country and are happy to show it off and to talk about it. Our favorite stop was Dunedin, a smallish city in South New Zealand. We visited a brewery and sampled the fabulous New Zealand beer. We also took a wildlife excursion and saw a rare albatross rookery (the only such nesting site on a mainland) and fur seals that were still nursing their rambunctious pups. Wellington, the national capital was fun, too. We tried meat pies and had coffee and dessert pastries at a little lunch spot across the street from the government buildings. Our ship was supposed to stop at Ashburton but could not due to high winds and rough seas. We also spend a day at Picton, a little resort town with a marina. We didn't find much to do at Picton so we hiked and visited a grocery store where we bought a few made in New Zealand foods and some local beers to bring home. Our cruise was in late February and early March which is fall in New Zealand. We were glad we did. The weather, overall, was sunny blue skies and most days were cool but one didn't need a coat. Read Less
1 Helpful Vote
Sail Date: February 2019
Our first cruise with Royal Caribbean, and also our first cruise in the Southern Hemisphere. We arrived at the port in Auckland around 1145 am embarkation was from 1130am. We had no problems and were boarded within 15mins. Cabins were ... Read More
Our first cruise with Royal Caribbean, and also our first cruise in the Southern Hemisphere. We arrived at the port in Auckland around 1145 am embarkation was from 1130am. We had no problems and were boarded within 15mins. Cabins were available at 1pm, excellent start to our cruise We had booked a balcony cabin on Deck 9 and on arrival our cases were waiting for us. The cabin was a good size, plenty of wardrobe/storage space. Bathroom was the usual size, the cabin was all in good order. Our cabin steward came along to introduce himself, Iwayan Eka Wirawan (Cabin 9516 13-23/02/2019). We had plenty of time to explore the ship prior to sailing and we were very impressed with all we saw. We ate in Windjammer, Park Cafe and Cascades . We found the food variety good in Windjammer although sometimes could have been hotter. The odd time we had lunch at Park Cafe it was good. Dinner at Cascades was very good we were on My Time Dining and was generally allocated our table by Jasper who was always very pleasant and helpful in seating us in the same area, generally table 499. The staff in this area, Velancio and Hanuraz looked after us very well. After our first visit they remembered what wine we had and my husband has a stomach problem and they made sure he got the food he required making any necessary changes he required. Overall the staff in the bars, restaurants and casino were very friendly and efficient. We thought the atmosphere on board the ship was very positive. The Captain, Cruise Director and crew were also very friendly and approachable. Our overall opinion of the ship and the cruise was excellent.the Read Less
1 Helpful Vote
Sail Date: February 2019
Chosen for destination and end docking in Melbourne. Loved the itinerary and shore excursions except Napier was very busy with their once a year Art Deco festival and it meant there were traffic restrictions, no reduction in price of ... Read More
Chosen for destination and end docking in Melbourne. Loved the itinerary and shore excursions except Napier was very busy with their once a year Art Deco festival and it meant there were traffic restrictions, no reduction in price of excursion. But boring just seeing the countryside.q when we got back to town couldnt find anywhere to sit or toilets open, civic centre closed, pub for patrons only (understandable, but no help if you have been in a bus for three hours and on fluid tablets). Dunedin was the same situation with toilet stops on the bus trip, needs more thought with mature age passengers. Food in dining room needs more variety, but served hot which was good. They need to be stricter with dress code or don’t bother. Theme nights were only in Windjammer. Breakfast and lunch in Windjammer were fine, salmon with poached egg for breakfast suites me, also the salads are great for lunch. Not available in dining room for dinner. Didn’t try any specialty restaurants. As usual drinks weren’t cheap, we bought a drinks package as you can get better coffee and bottled water, wine by the glass in the dining room was included, only get discount on bottles so better to drink by the glass. Felt sorry for couples where only one drank as you had to buy for both. Boarding, disembarking and tenders were well organised. They have a ramp they can use for wheelchairs to board tenders, would be better for all passengers more stable than the steps on platform. Read Less
3 Helpful Votes
Sail Date: February 2019
My friend and I both near 70 have just cruised from Sydney to Auckland for 10 nights and what a wonderful time we had. embarkation was very quick and we were onboard in about 35 minutes - the only queuing we did, disembarking took us even ... Read More
My friend and I both near 70 have just cruised from Sydney to Auckland for 10 nights and what a wonderful time we had. embarkation was very quick and we were onboard in about 35 minutes - the only queuing we did, disembarking took us even less time. All staff from the Captain to cleaners were very polite and would chat happily, were always attentive and nothing was too much trouble. The ship was great, comfortable, lovely big windows. The cabin was an inside one and while small, especially the shower, we had everything we needed. I am not sure I would have liked a room that size with more than two people though. We had all our meals in the Windjammer and certainly had nothing to complain about, plenty of choice. Our waiters got to know us and brought us drinks as soon as we sat down. Plenty of activities for everyone though we had gone to rest and relax so didn't take part in lots of things. I have to confess that I wasn't so impressed with the shows. A couple of comedians were quite crude and not appropriate for family shows. The dances and singers were good, as was the ventriloquist and hypnotist. My only real complaint was that everything that happened in the centrum was so loud you couldn't hold a conversation. We got off a tour bus one day that stopped a few hundred metres from the ship and you could hear the noise as soon as the bus doors opened. The ports were good and we did go ashore in Akaroa, Wellington and the Bay of Islands. Great sailing through the Fiordland sounds. We are both keen to go on another cruise and would certainly look at this ship first. Read Less
6 Helpful Votes
Sail Date: January 2019
Chose this cruise because of the opportunity to see New Zealand and Australia. For us, this was the chance of a lifetime and we were looking forward to checking this off our bucket list! We flew in the night before to Auckland and ... Read More
Chose this cruise because of the opportunity to see New Zealand and Australia. For us, this was the chance of a lifetime and we were looking forward to checking this off our bucket list! We flew in the night before to Auckland and spent the next day touring the city for a bit before boarding our cruise! Embarkation was a breeze. Everyone there was very friendly. We headed to our cabin and were shocked to find stains on our sheets and bedskirt and a balcony that you wouldn't want to step foot on unless you had your shoes on (pictures posted). So we turned around and headed straight to Guest Services with our pictures to ask to be switched to a different room. Mind you, I have never ever made such a request. But this was NOT Royal Caribbean quality - this was Motel 6 in a bad part of town quality going on here! Of course, they said they didn't have any other rooms, but they would send housekeeping and maintenance to come take a look. When they arrived, they changed the sheets and bedskirt and told us that they knew the balcony was bad and not up to their standards. They told us they could fix it, but it would take three days and we wouldn't be able to use it. In the meantime, they powerwashed it, (but that didn't change anything) and provided beach towels to put on the balcony floor!!! So needless to say that part was a real disappointment because I've been on several RC cruises and Royal Caribbean is better than this. The second day of the cruise I realize that our in-room refrigerator isn't cooling anything. When I ask our room steward about this, he tells me it isn't a refrigerator, it's a cooler. I explain that I have a prescription that needs to be refrigerated and he says he will talk to his supervisor about it. We go out that day on our excursions and when I return I find a 3 1/5 foot refrigerator in the middle of the floor of our room!!!!!! WTH!! I moved it out to the hallway and called maintenance to come pick it up! From then on they provided me with ice buckets each night and plastic bags for me to put my prescription in it to keep it cold. SMH As far as other public facilities, the wear and tear on this boat is showing. One night I went to the ladies room and (I kid you not) the faucet was being held together by duct tape!!! There were three sinks with three soap dispensers and only one dispenser worked. The attendant acknowledged that the other two were broken, and says "here you can use this one." (I was stunned and disappointed - I've never seen anything like that on a Royal Caribbean cruise.) The dining was great as usual. We ate at the Windjammer for breakfast and the MDR for dinner each evening. I don't know why people complain about the food. Honestly, there's so much selection that if you don't like something, try something else! Entertainment and activities were limited because it's a smaller ship. The Cruise Director was entertaining & made an effort to mingle with the guests and say hi. The ports were great! There's so much to see and do in NZ! Honestly I want to go back to NZ to see more. Though I would advise not doing the Akaroa - Christchurch and Countryside tour. We went to a sheep ranch and watched the farmer shear sheep and then watched his dogs herd sheep from the mountain. Afterwards his wife had sausage rolls, tea, and biscuits for everyone. THAT part was awesome! They were a lovely couple who were just so kind and welcoming to allow our tour group to come to their home. The rest of the tour was a loooong drive to Christchurch which was a pretty countryside drive. However, the drive was over an hour and a half just to get to Christchurch! Then we were only there about 50 minutes before we had to get back on the bus to head back to the ship for an almost two hour drive. And honestly, there isn't much of anything to see in Christchurch. You see the cathedral which is still in terrible disrepair from the earthquake in 2011 and still has fencing all around it. That's it! That's all there is to see! You get off the bus, walk up to where the cathedral is, & look at it. Then you try and find a bite to eat and get back on the bus. So the majority of this excursion was spent on a bus!!! Not my idea of a good time. Total waste of time spent there in my opinion. Save your money on this excursion and find something else to do. Fitness center was good. My husband went there most everyday and I ran on the outdoor track each morning, before the crowds head up there. Overall this was a wonderful cruise and I would love to go again! But we will never cruise on this ship again or this size ship again. We definitely prefer the larger, newer ships. Read Less
2 Helpful Votes
Sail Date: January 2019
First and foremost for Americans - a Visa is needed for Australia (but not New Zealand). This cruise was for my husband and myself, who are both in our 60s and have cruised probably 15 times on all different lines. Regarding Radiance ... Read More
First and foremost for Americans - a Visa is needed for Australia (but not New Zealand). This cruise was for my husband and myself, who are both in our 60s and have cruised probably 15 times on all different lines. Regarding Radiance of the Seas, the ship has definitely seen better days. We felt the maintenance could have been better. The railing on our balcony was definitely in need of stain. The ship in MANY places has rust showing. It just appears old. However, every other aspect of this ship was awesome. There is an indoor pool (with hot tubs) along with an outdoor pool. We went 1/24/19 for a 10 day cruise. The food in the dining room was good. The Windjammer I felt could have been better, but my husband was OK with it (we went there for breakfast and lunch). Staff is excellent and always around ready to help. Our bed was very good and I loved the pillows. Nightly shows/entertainment: Was not very impressed with the staff dancers/singers until their final night, where they were good. The entertainment they had other nights was very good. LOVED the Freddie Mercury (Queen) entertainer!!!! The piano player another night was also good! One of the staff singers Abby was also excellent! Overall we were very pleased with the entertainment. Ship Excursions we took (through Royal Caribbean): Napier panorama on a guided bus was nice with us hearing about an interesting town with lovely views. In Napier NZ we went on a sheep tour which included a sheepdog showing off his skills bring the sheep down from the hills. EXCELLENT and well worth the money. The owners provided us also with lamb rolls and tea in their garden which was just an added plus. The farmer also sheared one of his lambs, a 4 month old first time shearing) and that was cool to see. Interesting that the value of this one's wool was only worth $4NZ. We also went on an Akaroa Panorama bus tour which was great. This was our favorite port as it was beautiful and interesting. We also went on a Welling and Dunedin city tour, but were both disappointed with these towns. The bus driver one day pulled to the side of the road to explain about a house set back 3 houses (that we couldn't even see) and gave us boring information on this home for about 7 minutes. Neither town really impressed us much. The final day in NZ was totally on the ship touring Doubtful, Dusky and Milford Sounds. If you have a balcony, try to book the side of the ship that faces the hills/fiords. This was totally beautiful and plenty of waterfalls. SO pretty! The final day we cruised from NZ to Australia through the Tasman Sea. Never before have I been seasick - enough to stay in bed. So if you have the slightest possibility of seasickness, bring pills. However, the doctors office located on the lower deck (I think 2) gave out free seasickness pills. And the office had a lot of people in it!! Driving into the port of Sydney the next day was beautiful!!! Be sure to be up early to capture this sight! We truly did enjoy this cruise. And though I bashed the condition of the ship, we are happy we experienced it! One additional side note: we could definitely see the rivalry between the Aussies and the Kiwis. They made fun of each other but said they did like each other. Hmmmm - I'm not sure I saw this! the majority of the ship is Australian and New Zealand cruisers. But there were certainly other nationalities as well! Read Less
Radiance of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 3.5 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates N/A 0.0

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