5 Helpful Votes
Sail Date: January 2018
My husband and I choose this cruise because we liked our previous 5 cruises with Silversea and we liked the itinerary which included seeing Orangutans and because it was sailing between two of our favorite cities. We love the Shadow, ... Read More
My husband and I choose this cruise because we liked our previous 5 cruises with Silversea and we liked the itinerary which included seeing Orangutans and because it was sailing between two of our favorite cities. We love the Shadow, especially it's size, but it needed to go into dry dock even before we sailed on it 10/16, and, now the ship really requires a major overhaul. The sofa in our cabin was frayed and lumpy. All the deck chairs and tables need replacing. Public rooms need updating. All wood needed a good varnishing, not just the touch up being done. And the library is a disgrace - old books, nothing newer than 2015-16. Service in the dining rooms, particularly at breakfast, has slipped noticeably in the last 15 months as has the quality of the food. Entertainment, except for the night the cruise director performed, bordered on pathetic. That being said we still enjoyed the cruise but unless a future itinerary is outstanding and different we wouldn't sail with them again. Read Less
3 Helpful Votes
Sail Date: January 2018
We wanted to go between Singapore and Hong Kong on the southern route, having 'done' the northern on other lines. We were only interested in a true luxury cruise and while we read Silversea's blurb on "ultra luxury" we thought ... Read More
We wanted to go between Singapore and Hong Kong on the southern route, having 'done' the northern on other lines. We were only interested in a true luxury cruise and while we read Silversea's blurb on "ultra luxury" we thought that perhaps half was true and the other half publicity hype, but it would be better than average. Wrong!!! It was 3/4 hype and 1/4 reality, so of the three lines on the route, this was the poorest - and the most expensive.. First the good bits. ALL the restaurant and housekeeping staff - with one minor exception, a sour-faced girl behind the food counter in the Terrace, - were great and as Silversea have a wonderful no tipping policy, they are not doing it for immediate reward. The food was edible but a bit boring, but edible is a plus. The so-called 'La Dame' restaurant, (with a $60 entry fee) was ok, but FAR from Haute Cuisine. The other issue with La Dame was that they had changed the name of the restaurant and failed to change the signs. Silversea boast of their tie to Relais et Chateaux, but why? R et C are just a glorified hotel booking agency, they own no hotels, no restaurants and while a great booking system are nothing to do with "good food". The restaurants in the R et C guide have all paid to be in there and as such R & C cannot be impartial. The main restaurant is in the bowels of the earth on deck 4 and we only visited it once when we were invited to a staff table. The food in the terrace on deck 7 was fair but very boring. They had a different "fish of the day", but as they cooked every fish the same way, it was hard to identify them. Room service was fine, but did not live up to the hype with all courses brought together as most lines do, so all except the first course was cold and any ice cream melted. The wine list was good and very drinkable wine was included at every meal, except breakfast of course; this was very definite plus!. The Captain was not a native English speaker and coupled with a dreadful sound system, his broadcasts were mainly unintelligible. Even worse was the Australian tour person who described each coming port. It soon became a competition to see how many times she described each place using the exact same words and the exact same flat tone. We were promised "Opera" selections as entertainment by the singers. They started off well with La Traviata and Don Giovanni but soon went back into pop type music, but at least it was Italian pop. Knowing the issue of poor shows, we take a selection of opera and ballet DVD's, but the TV sound was so bad that even this was not an easy escape for us.. We had two lecturers aboard, one was wonderful being an ex-BBC newsreader, but the other while being a clear expert had poor presentational skills, but there were so few 'talks' that even a poorly presented one was better than nothing. Silversea seem to forget that most people who can afford their prices are OLD or VERY OLD and tours or excursions that require lots if walking should be balanced by ones that have little strenuous activity. There were 4 hour private car trips available at a couple of places, but at eye-watering prices, for the other places we simply stayed on the boat. While we were in one of the most expensive suites, it was not a good choice as being right at the front, any poor seas were magnified in pitch by the length of the boat turning about its centre of mass - a silver suite in the midship section would have been more comfortable- and a lot cheaper. All-in-all, it was not a great experience and one we will not be repeating! Read Less
3 Helpful Votes
Sail Date: December 2017
We wanted to visit New Zealand and Australia at this time of the year and had heard good things about Silversea. If the Silver Shadow is an example of the Silversea cruise line, we will never travel on a Silversea ship again. The ship is ... Read More
We wanted to visit New Zealand and Australia at this time of the year and had heard good things about Silversea. If the Silver Shadow is an example of the Silversea cruise line, we will never travel on a Silversea ship again. The ship is very old and most definitely not the luxurious ship it's promoted, the restaurant staff was poorly trained and no one seemed to be supervising the staff, the food mediocre, not fresh many of the times as if recycled over and over. Over-all the ship did not live up to what we expected from the advertisements. We've cruised with three other cruise lines, but this was the first time we couldn't wait to get off the ship. Also, this was the first of the cruises that we've taken where the most common discussion among fellow passengers was how disappointed they were the accommodations, food and restaurant staff, and some were first-time Silversea passengers and others were passengers that have sailed with Silversea several times. After leaving the the ship and moving to our hotel, we'd still be in Sydney if we hadn't questioned why we hadn't been given our departure information to the airport. We had to call Silversea to find out when we'd be picked up. The positives of the cruise were that the the shore excursion cruise desk people, the shore excursions themselves, though expensive were excellent, the entertainment and the housekeepers were also excellent. We will never sail with Silversea again. Read Less
3 Helpful Votes
Sail Date: December 2017
We chose this cruise because of the itinerary, rating of cruise line and were told the ship had been renovated the year before. We were hugely disappointed. The Embarkation and disembarkation went smoothly, including the stops. That's ... Read More
We chose this cruise because of the itinerary, rating of cruise line and were told the ship had been renovated the year before. We were hugely disappointed. The Embarkation and disembarkation went smoothly, including the stops. That's where the good news ends. The staff on the ship were not well trained. The servers had these tablets they took orders on and they had pictures of all the cruisers so they could identify us but it was more of a distraction than a help because the really didn't listen to us they were more worried about writing on the tablet than listening to our orders. I think that's one reason they got everything wrong. They got it wrong nine out of ten times. Something as simple as having my cream on the table before my coffee got cold. Every morning before my coffee was poured I asked for cream for my coffee. They poured the coffee and then I asked for the cream again and then it took ten minutes for the cream to show up. This wasn't once or twice but every morning. The quality of the food was below average. We were in Australia and New Zealand and the fruit was tasteless. Nothing tasted like it should. The pastries and desserts all tasted alike. The chef did a cooking demonstration and didn't wear gloves and he was coughing all over the food. The cabin was worn out except the bathroom was very nice with two sinks and plenty of storage but we had to ask for shampoo and body lotion replacements almost like there was a shortage. The bed felt lumpy and worn to the point of needing replacement. The ship felt clean, plenty of restrooms with plenty of anti-bacterial dispensers everywhere. The entertainment was OK,not good but OK. Kirk the cruise director was excellent. The best show of the week was two nights before this ship pulled into our last stop and he did the entire show. It was the so much fun and everyone laughed and had a good time. The shore excursions were sub par as well, there was one that we all got 50% of our charge back because it was so awful. One example was Christchurch post Earthquake. They dropped us in town at some museum and told us that the bus will leave in three hours so be back by then. No map,no directions just go off. This was not even in the center of town. This was our first time on Silver Seas and will never again cruise with them. We were not alone. There were a good number of people unhappy with the ship as we were. Possibly 25% of the people. Some that had sailed with the SS previously and were upset and disappointed. When you're spending this much money you expect more Read Less
3 Helpful Votes
Sail Date: December 2017
We were on two legs of the cruise that started at the date listed in Auckland and completed in Singapore on 01/21/2018. We wanted to see part of Australia. It's so large you have to go at least two to three times. We added New Zealand ... Read More
We were on two legs of the cruise that started at the date listed in Auckland and completed in Singapore on 01/21/2018. We wanted to see part of Australia. It's so large you have to go at least two to three times. We added New Zealand to the itinerary because of travel costs, flights in business class are so high at that duration and distance. We're glad we added New Zealand. The shore excursions ( we planned ourselves ) were so much more enjoyable than Australia's few ports that weren't large beautiful cities. The Silver Shadow is old and needs refurbishment. The food was excellent one day and poor the next, very in consistent. The service was excellent from most individuals and poor from a few. The passengers skew old to very old "cruisee's" if I can make up a work. Too many infirm people and too many sick people coughing with colds. Some times in ports were way too inadequate, most excursions run by the cruise line were simply put, bad. Read Less
2 Helpful Votes
Sail Date: December 2017
chose the cruise for silver sea reputation and ports of call. too many sea days, some ports of call were a total waste of time. could have stayed longer in main ports, bali and perth. perhaps cost of ports was too high to remain ... Read More
chose the cruise for silver sea reputation and ports of call. too many sea days, some ports of call were a total waste of time. could have stayed longer in main ports, bali and perth. perhaps cost of ports was too high to remain there. would not recommend this ship or ports of call to anyone. excursion director had poor attitude and not professional. restaurants excluding pool area were excellent. staff extremely courteous and professional at all times. some managers need to learn how to deal with issues. ist cruise auckland had many unhappy cruisers, 2nd out of sydney less issues but still management needs to learn how to follow up and deal with customers this ship has aged and needs a facelift. i sailed with silver seas a few years ago and the ship was excellent, time has not been kind to this one. i would not recommend to my friends to sail on this ship. Read Less
5 Helpful Votes
Sail Date: December 2017
We chose this cruise for the itinerary - Auckland NZ to Sydney AUS - and over Christmas/New Year's holidays. We've done about 50 cruises in the last 20 years on a number of lines. Most recently we took three cruises on Crystal but began ... Read More
We chose this cruise for the itinerary - Auckland NZ to Sydney AUS - and over Christmas/New Year's holidays. We've done about 50 cruises in the last 20 years on a number of lines. Most recently we took three cruises on Crystal but began to notice things slipping as they seem to have lost sight of their core cruise business as they have expanded. So we were eager to see what Silversea had to offer. The service aboard the ship is uniformly top-notch. We never encountered anyone who wasn't eager to please and go out of their way to assist. The ports of call were all very interesting and the shore excursions we chose were enjoyable and informative. The ship, while recently updated, is nevertheless showing her age. Furnishings were all current and well-maintained. But it still comes across as somewhat dowdy. We did find the size of the ship to be ideal; it was easy to get anywhere easily. We dined most evenings in the main Restaurant and found the food to be well-prepared and presented. There was a bit of overlap with similar dishes cropping up on several occasions (duck, goose, etc.). The soups were superb. Bread seemed a bit less perfect and the breadsticks on the tables were usually stale. The appetizers were the least inspired - everything is either tartare or carpaccio from meats to vegetables. Nice pastas and vegetarian selections. We also appreciated the fact that the menus were delivered to our suite every evening for the next day's lunch and dinner. Lots of press given to "La Dame” (nee Le Champagne), a Relais & Chateaux specialty restaurant. This was a big disappointment in almost every sense. The service was slow and the asst waiter could not answer any questions about the menu other than to recite what was printed on the menu. Simple questions like is the glaze on the duck breast sweet or savory. Quite odd considering that the menu does not change. The Dover sole was rolled up pieces of sole, overcooked. And the lobster was adrift at sea in a puree of green peas and mint. Perhaps a riff on mushy peas but misbegotten, nonetheless. The wines served were pretty generic - we overheard passengers at a nearby table complaining that they were "supermarket” grade. In general, we found the wines served at every venue in the ship to be less than distinguished. While focused on European and local vintages, they have very little to offer in the way of Californian, South American, African or other wines. After trying virtually everything they brought out, we found ourselves longing for anything with some oomph. We resorted to purchasing wines on several occasions from the Connoisseur's list - and maybe that was the underlying intent. The room service breakfast menu is the most extensive we have ever seen and we enjoyed breakfast in our cabin (Medallion Suite) every morning. Our butler was regular as clockwork with ice and canapes in the afternoon. Our suite was extremely spacious and had an unbelievable amount of storage space in addition to the huge walk-in closet. All in all, this was one of the most enjoyable cruises we have taken - in part due to the itinerary but also to the high level of service we received. We would do Silversea again if the itinerary and schedule were appropriate but I am not certain we would venture to try "La Dame” again. Read Less
3 Helpful Votes
Sail Date: December 2017
A number of recent review on Cruise Critic portray the Silver Shadow as an aging ship with substandard service and cuisine. We found the opposite. This was our tenth cuise on Silversea, and we were totally happy with the experience, We saw ... Read More
A number of recent review on Cruise Critic portray the Silver Shadow as an aging ship with substandard service and cuisine. We found the opposite. This was our tenth cuise on Silversea, and we were totally happy with the experience, We saw no evidence of an aging ship needing refubishment, service was impeccable, food in all of the dining areas was excellent (one could question whether La Dame was worth the premium), wines were fine, ports were great, most excursions were outstanding, staterooms were large, comfortable, and kept in great shape by the butler and housekeeper. We actually felt two areas were significantly improved over previous Silversea cruises: - Entertainment was actually pretty good. If you want Vegas shows, you'll be disappointed; if you want a pleasant hour before bedtime, you'll be fine with the on-board talent. - Silversea now provides a free hour per day (per guest) of internet access, and it's much faster than we have previously experienced. It's more than enough to check email and news. We did have to stand in line for five minutes during emabarkation in Sydney, but I think we just boarded at exactly the peak, because the line had all but disappeared once we completed checking in. We had immediate access to our suite, and luggage was delivered within fifteen minutes. I'm sure some folks had complaints. We had none; in fact we were delighted (again). Read Less
2 Helpful Votes
Sail Date: November 2017
We chose this cruise based on past experiences with Silversea but also because the timing happened to fit perfectly with our desire to take time out. This cruise was our fourth with Silversea after 2 in the Mediterranean in 2012, and ... Read More
We chose this cruise based on past experiences with Silversea but also because the timing happened to fit perfectly with our desire to take time out. This cruise was our fourth with Silversea after 2 in the Mediterranean in 2012, and one in 2016 also on Silver Shadow in Asia, This voyage provided several disappointments and we felt a lowering of standards. We boarded the ship in Singapore, as we did the end of October last year, and this time the first day was far from smooth. Singapore’s immigration system was very slow and our luggage, picked up from the Silversea arranged hotel 6 hours earlier, was finally delivered to the cabin at 4.20 pm. Then the captain announced our 6 pm sailing would be delayed by two hours waiting for 2 very important people – but whomever they may have been is a mystery as no further details were offered. The next day we were at sea, but in our cabin 703 we noted very brown water from the taps. Despite purging all taps for a long period the problem improved but was not eliminated. That the ship, and not just our cabin, had a problem was confirmed when a note arrived in the cabin that the water supply would be cut off to all cabins for several hours the next day. The cut off was followed by more purging of brown water from the taps and then followed by another day or two of gradually improving water clarity. That however was not the end of the problem when a few more days later another note was left in the cabin to confirm that the water was again being disconnected from all cabins on the 29th for another three hours. More purging and brownish water followed and continued. The ship then cruised outside of the Barrier Reef to dump grey water, (with permission from authorities). The brown water situation that never totally cleared made us wonder how room staff were able to properly clean bathrooms or more importantly room glassware. To what extent we also wondered was the same off colour water used in other areas of the ship, for example in the galleys. There was a coughing virus that ran rampant through the ship during the cruise and we wondered if the brown water was complicit to a lack of hygiene and thereby the source of the problem. We both caught the virus and are still suffering from it some two weeks after the cruise. The cabin had a well used look, but was comfortable, except that the air conditioning system did not work effectively and cabin temperature was very difficult if not impossible to regulate. The cruise tours and port stops were disappointing sometimes. Several days at sea followed by a few hours ashore suggested a possible lack of planning. On the first point of call it was understandable that the Jakarta’s tours recognized the city’s high traffic problem, but to spend US$109 pp DJKT-d, with the “highlight” a 20 minute tour of the puppet museum followed by being left to one’s own devices for over an hour of the 4.5 hour tour in the square with no seating, left a sour taste. In a very cramped coach we began our tour with a drive to Sunda Kelapa harbor to see the old ships. Next stop was the Engels bridge and a walk to Fatahillah square for a 20 minute tour of the Puppet Museum. Then we were left free for private visits to other museums around the square or refreshments. After an hour of self entertainment, highlighted by the number of young locals who wanted to interview us or take selfies with us, we walked to the coach to return to the ship. Our next and most aggravating problem were dining options. On Monday 27th November, we tried on the telephone to book a table at Terraza for 2 at 7 30 pm that night. We were offered EARLIEST BOOKING 8:30 pm on December 2nd. The new dinner arrangements were a major disappointment to us and will be a factor in our future cruise choices. We are unclear why the company has decided it needs to now show daily in very small print in its circular Chronicles that both Terraza and Grill have a limitation of only 60 guests for the dinner service due to a restricted capacity of the galleys. That information is in extra fine print next to asterisks in the Chronicles paper that is easily missed and by virtue of the print size it can hardly be something Silversea are proud of. Both restaurants have been designed with a seating capacity well in excess of these numbers, around 150 in Terraza we understand, but the low limit led to, for us, this unexpected early bookout. The freedom of dining choice we have enjoyed on past Silversea cruises no longer existed. Effectively unless very advance bookings are made a guest is compelled to always dine at the Restaurant or in the suite. Then to change an early on line booking to include new shipmates becomes another major headache. We feel it unlikely that the physical capacity of the ship’s galleys have changed since the ship launch, or even on the Shadow since last November when we were last on it. The one obvious conclusion as a guest that makes sense of this new limitation is that there are now less staff in the galleys. Whether that lack of staff is because of lack of availability of staff or a decision to cut staff numbers as a cost cutting exercise, either answer also means an adverse change in the crew to passenger ratio and a lowering of passenger options. If the answer is other than staff reductions, we do not see how running two restaurants at less than half capacity at Dinner enhances the Silversea Experience. A comment about the inequality of the dress code. On an informal night, men are not required to wear a tie but must wear a jacket. On the same night a woman can enter the restaurant wearing slacks and a short sleeved top, blouse or tee style, and no jacket. A man in slacks and a short sleeved shirt without the jacket would be refused entry and we saw it happen. Simply illogical. Another interesting pointer to the potential staff number reduction was the fact that the observation lounge was not staffed during the day unlike previously so no tea coffee service available to order there. Coffee was available in the Panorama lounge, but it was just that. Coffee to order but no pastries or biscuits to choose as we have seen on other “luxury” ships. Maybe this was a simple cost cutting affair. Entertainment on board is also below par. Firstly the in room TV is woefully poor in these days of HD TV and entertainment systems on aircraft. The ship had had some rewiring done since our last voyage with the captain’s announcements being delivered to an always open extra speaker in the room instead of only being available on a not always on TV Channel 1 last year. The TV map of the vicinity of the ship as it cruises displays a low resolution picture that is to all intents and purposes illegible. Then there are four old movies recycled on the TV over the whole 18 days which are totally inadequate. Airliners have hundreds of movies screened to a seat in these hi tech days, and it should not so dissimilar on the Silversea Ships. The Silver Shadows offering of a DVD library is old tech, time consuming, requires record keeping that should have been jettisoned years back. Live shows mostly started at 10 pm which we found poorly timed especially when an early morning start for a tour is required. There were a couple of pre-dinner shows that to us make more sense except maybe on an under 25s aimed ship, which the Silversea are not. Only 1 free Internet hour per person was given on a standard slow connection with an option of a US$29 per day faster service is a miserly offering given the cost of the cruise. The option was the public computer, one only for the entire ship. That fact possibly recognizes the probability most people have their own device for internet access but then to charge so much per day for a reasonable connection is not fair on a ship at such a high cost level. On the positive side we commend the very high standard of food and drink served by a superb crew. We emphasized this point in the usual opinion sheet questionnaire on board the ship. However on that form we also specifically stated that we would make a more detailed and sometimes critical report by email to their Sydney office. That detailed report containing much of we provide here was emailed on 14 December 2017. We were contacted by the company a few days later and promised a reply which we will post here when received. Read Less
Silver Shadow Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 5.0 3.9
Entertainment 3.0 3.4
Public Rooms 4.0 4.2
Fitness Recreation 5.0 3.5
Family 2.0 3.5
Shore Excursion 5.0 3.9
Enrichment 4.0 3.8
Service 5.0 4.5
Value For Money 4.0 3.6
Rates 5.0 3.9

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