Sail Date: July 2018
We figured Disney would be great with kids considering the characters, shows and kids club. We have a 7, 5 and 2 year old. No previous cruise experience. Many kid friendly resorts though. So on the criteria of characters, shows and ... Read More
We figured Disney would be great with kids considering the characters, shows and kids club. We have a 7, 5 and 2 year old. No previous cruise experience. Many kid friendly resorts though. So on the criteria of characters, shows and kids club. Characters, Disney comes through. No complaints. If you have kids who love princesses, ignore the rest of this review and just go. We have 3 boys, who were fine to meet Elsa, along with Spiderman, Woody and Mickey. Would have been nice if Disney could do more Cars stuff, not sure if its logistics or Pixar limitations but character meetings met expectations. Avoid that Bibidiboppity makeover if you want to save yourself a couple of hundred bucks but I can see how parents of princess fans spring for it. We did not buy the prince charming package. The shows, perhaps others will not have this problem but if your kids go to bed by 8, there are literally no shows they can go to. There are no matinees. There are 2 show times. One during early dinner and one during late dinner. Our kids would be eating during early dinner and could not stay up late for the next showing. That said, there were at least 2 entertaining dinners. Kids club, They put 3-12 year olds in same area. While loosely there is an older kids club and a younger, they are linked and kids can move freely between them. The kids club was disappointing as I was hoping for more of a camp where they would stratify by age and keep them busy. Although there was always a guided activity, it was optional and parents are not allowed in. My 7 year old naturally defaulted to playing video games and my 5 year old to watching videos. Technically the upside was that I spent more time with them outside of the kids club. Other things All the kids loved it, despite my views The nursery is good value Alaska is beautiful, with great weather which we had the first week of July. Kids got to use pool twice. Two year old in swim diapers are not allowed in the pool and restricted to kids splash pad. Waiters cutting the food (steak, chicken, fish) for kids was great service. Everywhere should do that Excursions are interesting Having a concierge (which we sprung for) can turn you into an overly demanding jackass As I write this I am upping my rating from poor to average Read Less
Sail Date: July 2018
We landed in Vancouver on the Friday before the Monday departure. There was a long line for taxis at the airport. I should have ordered a car--lots of people had. But the taxi fare was a flat fee of $31 Canadian to downtown. We stayed at ... Read More
We landed in Vancouver on the Friday before the Monday departure. There was a long line for taxis at the airport. I should have ordered a car--lots of people had. But the taxi fare was a flat fee of $31 Canadian to downtown. We stayed at the Blue Horizon hotel. Big rooms and balconies. You could walk to the port (all downhill) but we took a taxi. It was easy to board the ship. They did itemize our two bottles per person wine but that was okay. I purchased the wine package pre-boat for dinner but it was the same price on the boat. We brought two corkscrews and we ordered cheese platters in the late afternoon so that we could have wine and cheese on our balconies with the wines we were allowed bring on board with us. Our room was very near the laundry and that was helpful. It was also nice to be on the starboard side of the boat. Predeparture, we were told that the verandah partitions could only be opened if there were connecting doors, but really you could open the deck partitions for about five rooms in a row depending on where the steel bulkheads were. So for example rooms 7584 all the way through 7592 could have had open verandah partitions, which we liked because we were a big family traveling together. The Disney coffee was awful. I brought my own. All the musical acts on board were excellent. We really liked the Cadillac lounge. The Crown and Fin pub was able to show the world cup games which were very popular. The Frozen show that we saw was pretty bad. Not equal to their other efforts. There were lots of first-run movies. We don't have little kids so we didn't have to worry about standing in line for characters and photo ops. I brought a swimsuit in case I want to go to the hot tub but I never did. Kids were able to swim in the pool because it was warm enough. The fitness area on the Wonder has enough machines, but doesn't have any dedicated group work out space although there were classes offered which were very popular and I'm sure on future cruises they are going to have to expand that area. We brought field glasses to view from our deck. Lots of whale tales and seals and birds. We did the white pass railway in Skagway. It was a little long but the views were great. In Juneau, we meant to take the bus to the glacier but milled about town and soaked up Wi-Fi instead. In Ketchikan we did the zodiac boat tour adventures and that was really fun. Our kids were able to book on the Tracy Arm boat and really liked it, although they liked the zodiac tour better. Getting off the boat was easier than expected. We did not give them our bags the night before. We did the 7:30 AM walk off and there was essentially no immigration/custom rigmarole and there were no lines for taxis; we could have been in a taxi by about 7:50 AM. By about 9 AM, there was a line for taxis. Unfortunately, I had ordered a noncancelable car to the airport for 9 am and it couldn't come earlier so I wish I had taken a taxi instead! At the airport, it took about half an hour to clear security and US immigration and customs which was done on the Canadian side. If you had Global entry, it would have been much much quicker. So for anyone who has time to apply for Global entry and do the interview prior to their cruise, it would definitely save you time at the airport. We thought that we would be pushing it to make a 12:50 PM flight on the same day that the ship docked but we had oodles of time. If anyone did the walk off at 7:30 am, you could probably make any flight starting at 11.30 AM. But if you let them take your bags the night before and you have to pick them up from baggage claim, you would very likely be getting off the boat at 9 AM and there might be a line for taxis by then, which would delay you. We had a beautiful scenery and great weather in Alaska. Very much enjoyed it. Because it's the inner passage, there was always mountains to look at. Not like a Caribbean cruise where there is just ocean all around you. Read Less
Sail Date: June 2018
We took our 4 grandchildren ages 3,8,8 and 9 on a 7 day Alaska cruise on the Wonder. Our big worry was keeping track of all of them as they are “busy”. The wonder is truly a very safe ship for kids. They have plexiglass which ... Read More
We took our 4 grandchildren ages 3,8,8 and 9 on a 7 day Alaska cruise on the Wonder. Our big worry was keeping track of all of them as they are “busy”. The wonder is truly a very safe ship for kids. They have plexiglass which does not detract from the view but does allow for added safety for the kids. No worry about climbing and falling over or through. Kids club issues a bracelet so they can track the children. If you lose your child they take them to the kids club and they call you. They allow kids 8 and over to check themselves in and out with your permission. We allowed them to check themselves in and they would message us to let us know they got there but you need to ask them to do that. One of the lessons learned: keep carry on light as embarkation is a “process” and with 4 kids and luggage it is a little more difficult. We had each kid with a carry on bag and getting them all through the scanners and such was not a totally easy process. A backpack each is plenty. Dress is much more casual and kids wear a lot of costumes. Layers for clothing is perfect! Another review suggested bathing suits under clothes for embarkation and we did that and it worked well. However the pool has a lot of chlorine and our little ones eyes burned a lot that night. I would suggest goggles. There really is a ton to do and there are several repeats so don’t stress if you miss things. The service is amazing and a little thoughtfulness from you goes a long way with the staff. I’m coffee picky so I took Folgers instant coffee and one of the waiters said he hadn’t seen those and that Folgers was popular where he came from so I gave him some of the packets and he was so excited. The staff is away from their homes and family for 4-6 months at a time so little touches from “home” goes a long way. I also took some candy to thank them as well. The ports were great. We found a great park in Juneau for the kids to run and play in as the kids just like to run. My husband and the 3 older kids did the dogsledding with Temsco and while expensive they all said it was totally worth it and they are still talking about it! We also went to the lumberjack show in Ketchikan which was very fun. Disney is expensive but we felt it was totally worth every cent. Everyone was very helpful and kind even when the kids were not at their best the staff tried to help without being intrusive. We would definitely cruise with Disney again!! Read Less
Sail Date: June 2018
This was our first trip to Alaska, and from planning through our disembarkation it was a wonderful experience. The ship is beautiful, the crew were all friendly and helpful and we enjoyed just about all the amenities available. This ship ... Read More
This was our first trip to Alaska, and from planning through our disembarkation it was a wonderful experience. The ship is beautiful, the crew were all friendly and helpful and we enjoyed just about all the amenities available. This ship is smaller than the Dream, and we met many wonderful families who we saw several times on the trip. We had a verandah room, which was in great shape, and well cared for by our room host. We love rotational dining, and our serving team worked their magic in making our meals, and our encounters with them outside of the restaurants very personal. I was delighted to see adjustments in the evening dining menus and themes, even when we returned to previous locations. Our Palo experience on the last night was also wonderful. The buffet options were always varied, and represented many cultures and choices. The entertainment was varied and excellent,, and we enjoyed many shows, movies and acts. Because of the way things are scheduled, we had personal experiences with the entertainers, including the headlining acts. The on board naturalist, helped all of us make the most of our time in Alaska Everyone seems to exude the same concern and interest in meeting you and learning your story. We booked 3 excursions through Disney, and each one was better than the last. The surprising treats, like hot soup on deck, or mulled wine, or hot chocolate when cold were welcoming. We needed a few extra items to make our cruise seamless for health reasons, and they were accommodated gracefully and consistently without any additional reminders. I used the gym every day and found it clean, well supported and well equipped. We are looking for our NEXT Disney cruise adventure. Read Less
3 Helpful Votes
Sail Date: May 2018
We chose this cruise (first time for us on a Disney cruise) because of 2 granddaughters and grandson which by the way was bored after 2 days with nothing to do for a 23yr old. Lots of problems concerning maintenance on this ship ... Read More
We chose this cruise (first time for us on a Disney cruise) because of 2 granddaughters and grandson which by the way was bored after 2 days with nothing to do for a 23yr old. Lots of problems concerning maintenance on this ship considering it has only been 1 1/2 years since a total refurb.. Window tint torn and coming loose and then taped up and the tape falling down in the "atrium" windows in Cabanas, multiple cabin problems, shutters photos department was a disaster. The food was the worst we have ever encountered on a cruise and this was our 34th cruise with other cruise lines! The food generally was lukewarm at best in all the dining rooms, Cabanas and the small deck places. One morning I was standing in line at Cabanas and one of the kitchen people was replacing the tray with hash with a fresh tray so I thought this has to be hot so I scooped up some and it was cold!!! The ONLY thing that was ever hot in Cabanas was the omelettes that they made to order. The only place we had a great experience was at the Palo adult dinig (extra cost) where the food was excellent, hot and we had a great server unlike the regular dining rooms where we constantly had to ask for anything like more water, butter etc. Pet peeve: they charge $8 for movie popcorn in a plastic refillable bucket and then $1.50 for any refills that is the height of cheapness on Disney's part in our opinion, also no butter or salt was available for the popcorn. Everything on this cruise was buy this buy that. Our family occupied 4 staterooms also. We will never cruise with Disney again. Read Less
2 Helpful Votes
Sail Date: May 2018
This was a fantastic cruise, they made everything so magical, the weather for the whole trip was very cold and windy but that was out of their control but if you do the California cost from San Diego to a Vancouver just bringing warmer ... Read More
This was a fantastic cruise, they made everything so magical, the weather for the whole trip was very cold and windy but that was out of their control but if you do the California cost from San Diego to a Vancouver just bringing warmer outfits. The shows are sooooo amazing and true to Disney magic we stayed in a concierge suite and they were so wonderful to us. My Son was so happy to know that the one girl knew Avengers and they sat and talked Super Hero’s for a while, it was also so cool to sit in a pool and watch a movie that was just so cool. The food was amazing and service top notch my son is Glutten Free and they were all over it and on top of it and making sure he always had food he could eat. The oceaneers club the kids never wanted to leave which was great cause my husband and I got to enjoy wine tasting and champagne tasting and a lovely couples spa. I would say it’s a trip worth saving for. Read Less
2 Helpful Votes
Sail Date: May 2018
Let me start by saying the majority of the crew aboard the Wonder were excellent! The food was nothing special and the fact that Pirate Night took place at 9:45 at night made me wonder if was for adults or children??? However, my ... Read More
Let me start by saying the majority of the crew aboard the Wonder were excellent! The food was nothing special and the fact that Pirate Night took place at 9:45 at night made me wonder if was for adults or children??? However, my review will focus on a 7-page, comprehensive, formal complaint I sent following the cruise which included solutions, with the Disney Cruise Line regarding numerous and dangerous accessibility issues that we experienced on our May 16, 2018 cruise with our disabled daughter. Our daughter requires the use of a transport-style wheelchair any time she is out of the her home or out of the stateroom. We also copied our formal complaint to Cruise Line International Association, Department of Justice ADA and The Open Doors organization. The serious accessibility issues that we encountered onboard the Wonder are as follows: 1: Elevators that are too small, doors that do not stay open long enough and door sensors that are inoperable. 2: Exterior to interior thresholds are impassible on Deck 9 without assistance. It took 3-4 adults to get our daughter over the threshold on Deck 9 (Pool, restaurants, coffee shop, movie theatre, etc): 2 people to lift her wheelchair, and 1-2 people to hold the doors open! 3: Severely limited number of automatic, ADA, entry doors. The one ADA door that we found did not stay open long enough to even push our daughter through it before it began closing. 4: A treacherous and narrow gangplank was used in Victoria BC, which had 2 very steep switchbacks. Prior to disembarking, we consulted with a crew member at the entry gangway, who assured us, that the gangplank was, "fine," for disembarking with our wheelchair. In reality, it was very dangerous, and took both my wife and I, and all of our strength, to safely get the wheelchair, and our daughter, to the bottom of the steep gangplank. Upon re-boarding the Wonder, there was no assistance available, or crew member present, to help us push our daughter back up the treacherous gangplank. We were forced to plead to a fellow passenger who we did not know to ask for help to push our daughter back onto the ship. 5: There is crucial accessibility information that is intentionally being omitted and hidden from Disney's Special Services Information form. In addition, there are NO warning signs, call buttons or crew members present to offer assistance in the areas of inaccessibility. Nor, are any of the major accessibility issues listed above "revealed" in any written, online or onboard materials. A representative from the Executive Offices of Disney Cruise Line, called me to respond to our complaint. The essence of the response was dismissive, to say the least. Instead of taking responsibility and caring about what happened to our daughter, and ourselves, onboard the Wonder,she, instead, chose to blame our travel agent, stating that she should have informed us that we needed to complete the Special Services Information form prior to our cruise. Fortunately, 100% of the time, we do not require any assistance when traveling with our daughter. We do not use accessible staterooms, require airport assistance, or any other type of assistance from anyone, at anytime. Nothing on the Special Services Information form applied to us so we did not complete it. Had the Special Services Information form disclosed the magnitude of the accessibility issues onboard the Wonder for persons with mobility issues, we would have had a reason to complete it. The only thing worse than the blatant negligence displayed onboard the Wonder in regards to accessibility, was how the Disney employee handled her response to our complaint. She took NO responsibility, whatsoever, for any of our complaint issues. Instead she blamed our travel agent and blamed us for not completing the Special Services Information form, inferring that had we completed it, assistance would have been available to us at all times. Absurd! Again, had the accessibility issues outlined above been "revealed" on the Special Services Information form, we would have "known" to complete it. A supervisor did call us before completing our review and smoothed things over and was very professional. That call does not excuse the accessibility issues but the issues were handled very professionally by the supervisor. We will NEVER entrust our disabled daughter's safety and security to a Disney Cruise Line ship ever again. IF YOU HAVE MOBILITY ISSUES, THINK TWICE BEFORE CHOOSING DISNEY CRUISE LINE FOR YOUR NEXT CRUISE. Read Less
Sail Date: May 2018
We went on this cruise with our daughter's family as it had been on their wish list for years. We went on a two night cruise due to time and money restraints. One of our bags got left at home so I went back for it and took a later flight. ... Read More
We went on this cruise with our daughter's family as it had been on their wish list for years. We went on a two night cruise due to time and money restraints. One of our bags got left at home so I went back for it and took a later flight. Just walked right on the ship at noon. Fasted embarkation ever! Joined my family for lunch and then went to our cabins. We followed advice and used the water slide and pool after lunch, before the crowds. Due to disabilities, we had two accessible cabins, one interior and a veranda. They were so clean, spacious and inviting. Each cabin had a fridge. Our luggage also arrived earlier than expected. Muster was educational, inside and not real long. Very impressed with the staff. Received impeccable service from our steward and dining staff. Other staff we met were so friendly and helpful. Liked visiting three different dining rooms with our waiters going with us. Our stewards and dining room staff always called us by name and remembered our favorites. Food was ok for me and the rest of my family thought it was excellent. Daughter is gluten free and they were so careful to supply her with gluten free items. Desserts were the only thing that was limited for her. It was nice not to have to pay for sodas. We signed up for the fish extender program and it was fun to give and get gifts during our cruise. Wanted to try trading pins but I think this is done more on longer cruises. Watched the shows on TV. as we were exhausted at night after ll the day's activities. Yes, we enjoyed our cruise. Would we go on Disney again? Probably not due to the cost. Read Less
3 Helpful Votes
Sail Date: May 2018
This is our third Disney cruise, all on the Wonder. This was our first cruise since the dry dock and really liked the updates they did. From embarkation to debarking, everything went smoothly. Food was generally good. Loved the ... Read More
This is our third Disney cruise, all on the Wonder. This was our first cruise since the dry dock and really liked the updates they did. From embarkation to debarking, everything went smoothly. Food was generally good. Loved the shawarma station at Pete's Boiler Bites (except they were serving the meat on tortillas instead of pita). The best menu of all the rotational restaurants was Animator's Palate by far. We also liked the new atmosphere/show at Tiana's Place. Brunch a Palo was outstanding as always and the new Dole Whips on deck nine (with rum if desired) were good (however not soft serve like at the park). We had a veranda stateroom and the split bathroom concept is always welcome. New decor and beds were great. Our stateroom host was amazing. The shows were top notch as always and we all loved the new Frozen show. All the entertainment was enjoyable. We stayed on the ship the entire cruise as we've experienced Cabo and Ensenada before. It was great having less crowds on the ship those days! Service throughout the ship was what you'd expect from Disney, exceptional. Can't wait for the next Disney cruise! Read Less
4 Helpful Votes
Sail Date: March 2018
The food was the worst food I've ever had on a cruise. We sailed on Disney several times about 15 years ago. Over the past 10 years we've exclusively sailed with Royal Caribbean. Our granddaughter is 5 years old so we thought we'd take ... Read More
The food was the worst food I've ever had on a cruise. We sailed on Disney several times about 15 years ago. Over the past 10 years we've exclusively sailed with Royal Caribbean. Our granddaughter is 5 years old so we thought we'd take her on a Disney Cruise. Definitely is not the Disney learned to love and know. Food is very bad (I think the fish was frozen) and the service both in the dining room and guest relations was poor. They told me it was because they had a bunch of new hires. The kids club is 2 large rooms with children from 3 - 12 years old brought in to fend for themselves. This arrangement is chaos for the little ones because they just stand around and watch others. I recommend separating the groups into more appropriate age groups and have the counselors want to work with children. This cost of this cruise was 3 times that of other cruises. Save your $$ and cruise RC. Read Less
Disney Wonder Ratings
Category Editor Member
Cabins 4.0 4.5
Dining 4.0 4.0
Entertainment 5.0 4.5
Public Rooms 4.5 4.6
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 4.0
Enrichment 3.0 4.0
Service 5.0 4.6
Value For Money 4.0 3.7
Rates 4.0 3.5

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