1 Helpful Vote
Sail Date: September 2018
We chose this cruise because we sailed on the Triumph in January and had an amazing time. This time however was the worst service imaginable. Purchased faster to the fun only to sit in a waiting area for over an hour at our scheduled ... Read More
We chose this cruise because we sailed on the Triumph in January and had an amazing time. This time however was the worst service imaginable. Purchased faster to the fun only to sit in a waiting area for over an hour at our scheduled boarding time. Cabin was on the 7th floor port side, didn’t know that the starboard side was being remodeled and shut down. Lots of noise on the deck. Our room steward left dirty dishes in the cabin for days on end, I ended up washing them in the bathroom sink before she took them. Dropped an earpod and of corse it goes under the bed. I moved the bed only to fine a pair of underwear that was not ours. This happened on Tuesday. I notified our cabin steward and on Saturday when we were getting off the ship, the underwear was still under the bed. Was not allowed to purchase a drink in the casino bar because I had the drinks on us card from the casino. The problem was, that I had been in the casino for over an hour and hadn’t seen a server. The bartender told me that I couldn’t purchase a drink, I had to wait for a server. They never did show up. We had anytime dining, waited for about an hour before our appetizers were brought to the table on 2 separate occasions. Spoke to guest services, Matre D and Casino host about the service or lack there of, none of which seemed concerned. Were turned away from the dining room at 6:30 on our final night of the cruise because they were apparently shutting the main dining room down, imagine the lines at the buffet when that happens. I would be hard pressed to sail carnival again. We spent $4000 onboard the ship and were treated like vagrants begging for scraps. Read Less
Sail Date: September 2018
We have been on 4-5 carnival cruises and this by far was the worse one yet! Our stateroom person was good but we had to have 3 different remote controls for the tv in our cabin and never got it to work right! The safety thing at the ... Read More
We have been on 4-5 carnival cruises and this by far was the worse one yet! Our stateroom person was good but we had to have 3 different remote controls for the tv in our cabin and never got it to work right! The safety thing at the beginning of the cruise was a total nightmare! People were shoulder to shoulder and sweating like no tomorrow and people screaming vulgar things out.. you couldn’t even hear what the captain was saying! Also, the second day of the cruise the captain announced that there was a “special “ on massages for $120 and I got one.. well, my card was charged $140! This is just a few things that we weren’t happy about! Not sure if we will ever go on a carnival again! We loved our cruises before this one but this one really put the icing on the cake! I’ve never been so disappointed! Read Less
Sail Date: September 2018
My Best Friend Booked this Cruise and asked me if I would like to join her . We have a 20 year friendship and I normally do the planning, but not this time. We ported out of New Orleans. This was not my first time cruising out of this ... Read More
My Best Friend Booked this Cruise and asked me if I would like to join her . We have a 20 year friendship and I normally do the planning, but not this time. We ported out of New Orleans. This was not my first time cruising out of this port. I have cruised out of New Orleans previously, and every time has been pleasurable. Except this time was far from my previous experiences. We arrived about an hour and a half before our scheduled time . It was 95 degrees and our entrance time was delayed by an hour . There was a lady with a microphone . The line was wrapped around the block . She was calling us in by our scheduled entry time . No one could hear her, and other carnival employees were trying to relay the info to us but they couldn’t yell loud enough for us to hear. So by the time we were close to the building we were drained and everyone visibly wet from sweating. We checked our bags with the guys at the port. Once we were on ship my bag had made it to my room. My friends arrived a couple hours later . She was livid. When we walked in our room it was very hot. . I showered changed ND we went to the safety drill. The whole boat was hot. There was no air circulating. We called guests services at least 5 times for the air issue . They sent an engineer everytime with a gadget to test the room temp. Everytime we scored above 75 degrees . The system is old an you can’t adjust the temp yourself . You can either open and closed the vent to let you desired air flow in. They ended up bringing us a loud dirty fan , that was their solution. My friend wants to sleep on the deck because it felt better outside. We preordered cases of water but there was no fridge . Guests services brought one that night that we could plug in. our room Stewart wasn’t the most attentive he came in the morning at 9am cleaned and left . He wouldn't restock our towels or beach towels. There was no turn down service which I wasn’t use to, because I’m a Gold member with carnival and every other ship has a turn down service. We had to call guest services or take supplies off the cart on the hall if we seen them. Lelu was our dining room server and he was great we enjoyed him. Comedy shows were good as well as the adult game show . Drinks were great . Food was normal . This ship was renovated in 2016 according to carnival but that was a lie . They added guy burger and that is all . Our carpet in the hall had water stains and always smelled like sewage. A lot of the decor is super dated but since this ship was built in 1999 and not renovated as listed you can’t really be surprised. We walked by a utility closet where engineers were digging for parts and the boxes they were in were wet and molded . All over the boat would be these screens up blocking off different parts of the ship from where they were fixing and patching things it was very inconvient and not a pretty site you want to see while you are cruising. This ship needs to be scrapped it’s too old , too small, but maybe that’s why the price was so low. The club was wack and the Dj could have done better. The very best thing about this boat were the people. I cruise a couple times a year and I’ve never met or experienced people with this type of welcoming nature. People on this cruised ROCKED!!!!! Carnival should be ashamed of themselves for still sailing the little engine that tried , I meant triumph. Read Less
1 Helpful Vote
Sail Date: September 2018
This was our first cruise on any ship so have nothing to compare it with however if all cruises are like this one we are never doing anything but cruise from now on. We caught a flight from London into New Orleans and stayed the night ... Read More
This was our first cruise on any ship so have nothing to compare it with however if all cruises are like this one we are never doing anything but cruise from now on. We caught a flight from London into New Orleans and stayed the night before taking a taxi to the cruise port. Everything was well organised however you did have to queue to get on ship for a while but that is to be expected with so many people travelling. We boarded and was greeted by a warm welcome from all the crew. Went straight to our cabin where are bags were already waiting for us. We had a balcony cabin on deck 6. The cabin was clean and tidy with a king size bed and sofa and plenty of storage. We purchased a cheers card before we left which was brilliant as the drinks can be expensive. We are not big drinkers but on the drinks we had over the five days we saved approx £300. The card includes speciality coffees, milkshakes and all alcoholic and soft drinks. All pool areas and lounges are waiter service even the top deck away from all the action so you never have to get up and go to bar which took some getting used to. Entertainment was fantastic always something going on. I took 2 books to read but never opened one of them. Music of all tastes all day and evening. We enjoyed the steel band in the day around the pool with a cocktail in hand. Simon London the cruise director is fantastic with loads of energy. The evening entertainment was brilliant from comedy, live shows, live bands, piano bar and nightclub. We went to them all every night. We even won the 80's music quiz and got a trophy. Not been in a nightclub in over 25 years such fun. Food was amazing everything you can think of and all cooked fresh. We tended to eat in the restaurant of a evening with waiter service. It was our silver wedding and the chef made us a cake (No charge complete surprise) and the waiters sung happy anniversary to us it was such a lovely touch. Everyone was happy and friendly all the time including crew and guests. I never saw any disagreements or cross words with anyone. Everyone said good morning to each other it was just such a happy place to be . I lost my book at one point (Even though i never opened it) within 30 minutes it was back at guest services also my husbands glasses which he lost. We got off ship at Cozumel and took a taxi to the town which cost $8 and looked around for a while then returned to ship. At Progresso we took an excursion to the Mayan ruins and had a Mexican Festival this was a very enjoyable day and well worth the money. Would 100% go again with carnival. All the guests were American we seemed to be the only English on ship but I must say the Americans are lovely, friendly, happy, caring people and it was a pleasure to spend our holiday in their company. Disembarkation was swift and easy everyone off ship 1hour before scheduled with the cruise direct Simon saying bye to every guest. Read Less
Sail Date: September 2018
My wife & I took this cruise for many reasons. It was inexpensive, it was short, it ended on a good date for us to extend our vacation in Panama City Beach and we could drive to the port. The ship was in fair condition, but it is ... Read More
My wife & I took this cruise for many reasons. It was inexpensive, it was short, it ended on a good date for us to extend our vacation in Panama City Beach and we could drive to the port. The ship was in fair condition, but it is needing the up-coming dry-dock. The food was not bad, just not great. I enjoyed the pizza pirate and Guy's hamburger joint. Our cabin was adequate fo the two of us and our room steward did a dine job. What entertainment there was to see was fine, we just didn't care for the R-rated comedy. The triumph was a good ship for this short itinerary. I am not a loyal Carnival cruiser, but I will not reject another cruise on a Carnival ship. All in all, it was a relaxing trip. Just what the doctor ordered. My wife will be having surgery next week, so it was needed. Read Less
Sail Date: September 2018
excursion was the only thing satisfying! Carnival Triumph was a disappointment due to poor customer service!!!!!!!!!! Restoration during a cruise is a bad idea. Customers were limited to service due to this!! At one point no elevators were ... Read More
excursion was the only thing satisfying! Carnival Triumph was a disappointment due to poor customer service!!!!!!!!!! Restoration during a cruise is a bad idea. Customers were limited to service due to this!! At one point no elevators were available due to this only stairway travel. Elevator limits due to contractors and poor service at dinner time. Toting a stroller and a few bags down 8 flights of stairs is not cool due to elevator limits. We were delayed too long for early boarding after purchasing faster service. Most of the employees on the ship could not speak good english which when you asked something they looked at you like they were lost. Our first cruise as a family and it was disappointing. My phone was stolen at a carnival owned port and all they could tell me was it was my loss. I told them it was at a port that yal own and they still gave no re assurance. Read Less
1 Helpful Vote
Sail Date: September 2018
My wife and I wanted a mellow cruise experience with a short itinerary. Carnival is called the 'party ship' and some parts of the ship are livelier than others so you can have the experience you want. We had a balcony room near aft on the ... Read More
My wife and I wanted a mellow cruise experience with a short itinerary. Carnival is called the 'party ship' and some parts of the ship are livelier than others so you can have the experience you want. We had a balcony room near aft on the Veranda deck which we used a lot. We used FTTF and it was great. The ship actually boarded late because of an inspection but once started we were on board in 10 minutes, to our room with luggage waiting. We will do this again. The ship is quite dated and you can tell not a lot of cosmetic fixes are being made. Stains, cracks, bent pieces could be seen, none of which had any impact on our experience. This was our second time floating down the Mississippi in a cruise ship, which is a great experience. We loved watching the scenery from our balcony sipping the drink of he day. The food was generally quite good. We particularly enjoyed the Asian station, pizza, Guy's burgers and the buffet. We were a little disappointed in the dining room food, but we found plenty of items we liked; and my wife's sandwich at the deli was skimpy compared to her last cruise. The only port was Cozumel. We have been there a number of times and like to visit a particular Mayan art collective shop on the pier. Then we went back to the ship. This was one of our first stay-on-the-ship-at-port days and the ship wasn't crowded. We relaxed, ate, and generally relaxed some more. We watched from our balcony as passengers returned, especially enjoying the youngsters who had a bit too much to drink and were trying to remember which ship they were on. The ship is old, but we knew it was. The experience was good for us and we'll be back. Read Less
Sail Date: September 2018
I went with coworkers in May and took my husband on first cruise September. Had a great time both times. Karaoke was more fun in May. Cee jay jones was Hilarious but the other comedian was a jerk who only made fun of the audience AWFUL. ... Read More
I went with coworkers in May and took my husband on first cruise September. Had a great time both times. Karaoke was more fun in May. Cee jay jones was Hilarious but the other comedian was a jerk who only made fun of the audience AWFUL. Piano bar was fun until Patrick cursed us personally. He was probably drunk. Formal dining was amazing. Great staff and very professional- loved Andrew. The shows were good especially the gender competition and newlywed game. Doubt we choose a cruise that goes to progresso again. We went to a resort that had a fabulous tour guide Alejandro . He made it enjoyable. MR sanchos in Cozumel was perfect. Had a cabana and worth the money cause we like shade. Very relaxing. Staff very professional. Overall great cruise! I’m sure we will go back soon but knowing who comedians are would make or break the decision for me. If comedy is bad then it lessens the cruise experience for me. Read Less
Sail Date: August 2018
This cruise was chosen for me. I called in to customer service and spoke with one of Carnival’s customer service to help book since this would be my very first time cruising, it was my boyfriends birthday, and both of our children ... Read More
This cruise was chosen for me. I called in to customer service and spoke with one of Carnival’s customer service to help book since this would be my very first time cruising, it was my boyfriends birthday, and both of our children left for college, so we were celebrating a little bit of freedom and relaxation. I first asked that I not be placed on the bottom deck. I wasn’t sure how the decks were designed but I knew I didn’t want to be on bottom deck due to a recent video I saw on fb about flooding. I was promised all these things as far as his birthday celebration once we on the ship. Low and behold once we arrived on the ship and got checked in we were in first floor. Cabin was hot air not working and service suck! Always had to stand in long line for at least an hour for guest services. Called for help 3 times with a problem on ship and the staff members would call guest services each time they said they were sending someone up and after 3 hours I walked down to desk myself and they act like they had no clue what I was talking about until I asked them to call the staff member that gave me his name and Department he worked in. Once he came down and confirmed he had spoke to them about my problem and who he spoke with all I was offered was a “sorry” purchased pictures and a gift card that had given me, the percentage was not taken off. For a first time cruiser I was completely dissatisfied and asked for refund or compensation and they told me I would get credit on board my next ship. Sad reaction from a company. I really expected more Read Less
Sail Date: August 2018
Me and my wife took the cruise for our honeymoon and first vacation ever to ourselfs. I was surprised at the selections of food they had on the cruise. Me and my wife definately did not go hungry, if anything we gained a few pounds while ... Read More
Me and my wife took the cruise for our honeymoon and first vacation ever to ourselfs. I was surprised at the selections of food they had on the cruise. Me and my wife definately did not go hungry, if anything we gained a few pounds while on our cruise. The sun decks were perfect for many people to enjoy the sun as well as other company. I enjoyed trying my hand at many games in the casino, even thou I didn't win anything. My wife enjoyed a couple of the games in the video arcade, at least the easy ones. The pool side movies were a nice touch, even thou I only got to watch one of the many they showed. The cabin was spacious for two people to share, might've been crowed if more than two had the same room. The steward we had, Junaedi, was very nice and helpful with any request. We thoroughly enjoyed our excursion we decided at the last minute to go snorkeling and eat a Mexican lunch with tequila tastings with Claudia. I would highly recommend taking the cruise with the triumph going to Cozumel, Mexico. Just make sure to bring plenty of spending cash. Read Less
Carnival Triumph Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.9
Entertainment 4.0 3.9
Public Rooms 3.0 4.1
Fitness Recreation 3.0 3.8
Family 5.0 3.8
Shore Excursion 4.0 4.0
Enrichment 2.0 3.4
Service 4.0 4.2
Value For Money 5.0 4.0
Rates 3.0 4.3

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