Sail Date: January 2018
We had a group of 20 plus people for a family birthday. I will say because of the group we had, the cruise was so much fun! The activities were great, the shore excursions were fabulous, our room steward was top notch. The ship itself ... Read More
We had a group of 20 plus people for a family birthday. I will say because of the group we had, the cruise was so much fun! The activities were great, the shore excursions were fabulous, our room steward was top notch. The ship itself was nice, and easy to get around and find things. With that being said, this was my sixth Carnival cruise, and nineth cruise over all and the service team was by far, the worst I have ever had. We had dinner in the dining room twice and it was awful. We had our group spread out over three tables and by the time the other two tables got there entrée, we hadn't even got our appetizer. At one point, we even got up and got our own water because they didn't even fill our glasses. This is not normal on Carnival. After the second night, we never went back. The pay Coffee bar on the lido deck had the most rude barista. He never even said good morning, how are you or anything friendly. He barely even acknowledged that you were there. I asked him to add things to my coffee and he never said yes or no, wasn't even sure if he heard me. The pay Coffee bar on deck five was completely different, the two women there were wonderful! The bar service was extremely slow and unfriendly. I understand that the bartenders are very busy, but most would never even make eye contact, let alone have any conversations or pleasantries. I know on previous cruises the bartenders were personable and would talk and joke with you. Maria in the Casino was a joy, and it was fun to be around her energy. The food in the buffet was not as good as normal either. The sandwich place was delicious and Guys Burgers did not disappoint. Jess from the US was great, I loved her energy and her entertainment crew were always fun to be around. Leilani was so much fun, and Super Sarah was great too! I was on a cruise with my family, so it was a great time. I will go back to Carnival because I love them so much, but this time around just was not what we are used to. We had several newbies on the cruise and they did enjoy themselves, but I can't wait for them to try again and really see what good service is. Carnival is better than this, I will not judge based on one cruise, however I do believe in reviews, because if Carnival does not know what is going on, they can't fix it! Read Less
Sail Date: January 2018
This was my first cruise with Carnival. I chose the Triumph because it was easy to get to New Orleans, as I was traveling with three of my grandchildren. I have cruised previously with NCL, and from some of the reviews I read, I ... Read More
This was my first cruise with Carnival. I chose the Triumph because it was easy to get to New Orleans, as I was traveling with three of my grandchildren. I have cruised previously with NCL, and from some of the reviews I read, I wasn’t sure what to expect. To my surprise we had a very good time. Even though the ship is getting older, the crew keeps her in good shape. They are constantly cleaning, and are very nice to the guests. From our room steward greeting us every morning by name, to the dining staff being very helpful and friendly. My granddaughter celebrated her 10th. birthday on board and the dining room staff sang to her and danced with her. This made her day. All in all I would sail the Triumph again. The beds were comfortable, and we we given plenty of towels and beach towels. I didn’t go to any shows but I had fun in the casino. Embarkation and disembarkation were very smooth. Perfect ship for children. Read Less
3 Helpful Votes
Sail Date: January 2018
We chose this cruise because it was leaving from New Orleans and was a shorter cruise Very disappointing - rooms very outdated, hair dryer was box attached to the wall with a vacuum-cleaner hose....very outdated! Windows in all ... Read More
We chose this cruise because it was leaving from New Orleans and was a shorter cruise Very disappointing - rooms very outdated, hair dryer was box attached to the wall with a vacuum-cleaner hose....very outdated! Windows in all areas were not clean. Casino very smoky all the time!! Entertainment was limited and poor...except for comedians, they were good but shows were only 30 min. Food was average. Dining room was disorganized and under staffed. The staff was very friendly but had too many tables to take care of. Meals were mixed up, had to wait for coffee. Needed to ask for butter, ketchup, sugar, cream, etc. Had to ask for robes in our stateroom and staterooms were only made up 1 time per day. Came back after supper to wet towels still on the bathroom floor. Bathrooms were not well stocked. Many times throughout the cruise we were not able to get food - dining rooms closed and smorgasbord areas were closed!! Whole ship needed a good cleaning!! There was a 'sewage' smell in many areas of the boat. Bathrooms in common areas were very small and needed a good cleaning. Read Less
Sail Date: January 2018
Don't sail on unless you love the smell of poop. We could not sit out on balcony, that we paid extra for and decks 5 thru 7 stank of sewer every time we walked on. The stinkiest cruise ever. The staff was excellent and helpful. The food ... Read More
Don't sail on unless you love the smell of poop. We could not sit out on balcony, that we paid extra for and decks 5 thru 7 stank of sewer every time we walked on. The stinkiest cruise ever. The staff was excellent and helpful. The food was good. The entertainment was really top notch. This would have been the perfect vacation except for the stench. Getting on and off went smoothly. I would really think about sailing with carnival again. We had 12 of us celebrating my dads birthday, we could have spent the money else where.Stinky, Stinky, Stinky, smelly smelly smelly, sewer sewer sewer. I tried to call and vent my frustration, I was on hold for 30 minutes, figured its not worth the stink. I hope someone takes seriously. To book there was someone in seconds to answer my call. They send me emails everyday...but no one can answer a complaint....probably has everyone calling to complain about smell. Next..try Royal . Read Less
Sail Date: January 2018
This was my family's first cruise. Carnival has very poor service on their cruise ship. Workers were not friendly at all and service was poor. In one rare occasion we had a server who was friendly to us, as others were very rude. They ... Read More
This was my family's first cruise. Carnival has very poor service on their cruise ship. Workers were not friendly at all and service was poor. In one rare occasion we had a server who was friendly to us, as others were very rude. They would never come to check to see if we needed more drinks or how we doing when in the london dinning room and when we would ask for something it would take forever to get the help we needed. The "Fun shop" had terrible service as the guy wouldn't even look at us when we were trying to purchase things in the store. I actually refrained myself from buying the cheap alcohol that they have on the ship because I did not want to have to deal with the worker again. One perk was that the men who cleaned our room was very friendly as well. With a positive attitude the cruise was fun, but our next cruise will not be through carnival. Read Less
2 Helpful Votes
Sail Date: December 2017
Wanted to have a getaway at Christmas with the family and it was wonderful. The boat, the service of the staff, so much to do, the food was always good and the drinks were always cold!! The kids had tons to do and see and explore and we ... Read More
Wanted to have a getaway at Christmas with the family and it was wonderful. The boat, the service of the staff, so much to do, the food was always good and the drinks were always cold!! The kids had tons to do and see and explore and we even found time to go to the gym on the boat. We would definitely go again. The FURY catamarans excursion was wonderful - it was Christmas day and we snorkeled in 80 degree weather, they were very good at explaining how tos with all of us and very professional. After that the beach was super and the ride back was tons of fun where we danced and sang and didn't want to get back to the ship so quickly! Great time on that excursion and would highly recommend FURY excursion to anyone looking for a fun time where they do everything for you. You just show up!! Read Less
1 Helpful Vote
Sail Date: December 2017
First off I am a Platinum Carnival VIFP member. We cruise every Christmas and sailed on the Triumph last Christmas 2016 with much better results than this year. The nightmare started while going through customs. Each adult is aloud to ... Read More
First off I am a Platinum Carnival VIFP member. We cruise every Christmas and sailed on the Triumph last Christmas 2016 with much better results than this year. The nightmare started while going through customs. Each adult is aloud to bring 1 750ml bottle of wine in their carry on, 2 adults 2 bottles. We are in the process of starting a winery making Mead(honey wine). Our bottles are labeled corked with a corking machine and have cellophane bottle caps. The person even to the cellophane off and could see the cork had not been removed. All she would say is read your cruise agreement, we did I suggest she do the same! Even though we read the cruise agreement concerning bringing wine and contacted Carnival to make sure it was ok our wine was taken from us while going through security. We had 2 options, 1. they would open and pour out our wine, or we could return it to the car. Since we were dropped off at the port by family I called them to come back so I could run it out to them. When we made it to our cabin it smelled like cigarette smoke, so I opened the door to the balcony and quickly aired it out. The room 7345 had the least amount of storage on any cruise ship I'd been on. The bed was horrible and the sofa was in need of replacement. There was a small cabinet I placed some things in and while retrieving something out of it the hinge on the inside was so sharp it took a big gouge out of my finger. Luckily I had bandaids. The next door neighbors must have been an NFL defensive linemen because many times it sounded like and felt like a defensive line lined up and ran into the wall making a loud crash and shaking the entire stateroom. My wife and I are healthy eaters so lucky for us we bring most of out own food. The food in the dining room and buffet was horrid with less and less choices every year. I pack organic apples, homemade bread, natural peanut butter and canned vegetables I can eat cold. The only saving grace from the ship's horrid food is eating at restaurants I know at the ports. The ports: I have several friends in Cozumel so it is always fun visiting our friends and dining with them. In Progresso we have a friend I call when in town that picks us up and takes us places then out to eat. This time he too us to the Mayan ruin Kabah then to the Chocolate Story. Both were fantastic and very educational. We ate at a restaurant called Alberto's in Progresso. It was very good! When we returned to the ship once again a strong cigarette smoke smell filled our room. It took almost 2 hours for someone to show up. They sprayed something in it that helped, but after I showered then my wife the bathroom smelled like sewage. It was a backup on our floor that the plumbers had to address. The sink in the bathroom had a huge crack in it and the surface was peeling. Water went from cold to scalding every few seconds. The line at guest services were always long and didn't seem to move. Luckily we didn't have to stand in it, but there were a lot of complaints. At the Diamond and Platinum party there were the fewest number of these cruisers I've ever seen. Only 2 diamond and 8 or so platinum. Not a good sign if your loyal customers are staying away. The nightmare didn't end when we left the ship. We took a taxi home and the taxi driver claimed to not have any change for our fair and said his receipt and credit card machine was broken. I'm in the process of filing a complaint with the department that regulates taxis in the city of New Orleans. Read Less
3 Helpful Votes
Sail Date: December 2017
I think the crew of Carnival Triumph did a great job. My husband and I had a great time. Our excursions were well worth the money. I just wish they had a pool for adults only! It would be nice for those not traveling with children to ... Read More
I think the crew of Carnival Triumph did a great job. My husband and I had a great time. Our excursions were well worth the money. I just wish they had a pool for adults only! It would be nice for those not traveling with children to have a nice place to relax and enjoy a pool without all the kids. Mark, the piano man, was great and I had a wonderful time at the piano bar. My husband and I met some very nice people and we can't wait for our next cruise. Our excursions were a lot of fun. Our guides, Yantar and Adam, did a great job and were very knowledgeable about Cozumel and Progresso. The cheers package was well worth the money spent. I would definitely recommend it to anyone who plans to drink during their cruise. It is a great value. My husband and I will be cruising again this coming year! Read Less
Carnival Triumph Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.9
Entertainment 4.0 3.9
Public Rooms 3.0 4.1
Fitness Recreation 3.0 3.8
Family 5.0 3.8
Shore Excursion 4.0 4.0
Enrichment 2.0 3.4
Service 4.0 4.2
Value For Money 5.0 4.0
Rates 3.0 4.3

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