Saga River Spirit of the Rhine Cruise Reviews

We had a close friend living in Oxford that was interested in going on a river cruise with us. After much research, I discovered the Saga line, with one of its newest river boats, Spirit of the Rhine. One appealing aspect was the fact that Saga offered VIP transportation so that we could get door to door service. I ignored the negative reviews. If you live in the US, the website doesn't help ...

It went wrong from the start. Taxi driver had us down for Manchester T1 instead of T2 . Luckily i put him straight. When we arrived in Amsterdam and after a long wait because of the luggage belt not working, we were ushered into a holding aread and told to wait until other flghts arrived. That took all of 2 hours. Eventuall we were show to a coach and told we were to being transported to a ...

Where to begin? The places we went to and the flowers and gardens were excellent, including our external speakers. The ship was good, rooms very small, but very badly let down by the staff both in the Saga office pre departure, and then on the ship itself. Total disorganisation from the staff running the cruise program, itinerary changed with no explanation as to why, lots of hanging around ...

Our 1st Saga Cruise or Saga Holiday Booking process by phone simple and efficient. However from then on trying to communicate with Saga was difficult and a little frustrating. Final details arrived far too close to sailing date and presentation could be improved. Perhaps consequences of Covid ? So called Chauffeur pick up not quite what we expected. Car turned up just outside the ...