American Jazz Cruise Reviews

We chose American Cruise Lines because of the newer ship, American Jazz and amenities such as a fitness center, singles option, and larger state rooms. We were satisfied with the room, the seating areas, and general layout of the ship. The staff were generally accommodating. The quality of the food was hit and miss with some meals good and others passable. The manager of the dining room ...

EVERYTHING about this cruise was great. The room was among the biggest and brightest we have ever experienced. We were pleasantly surprised at the courtesy and competence of the staff given the long layoff due to Covid. They performed as if nothing had changed and were always in good spirits. Housekeeping and turn-down service was very nice and unobtrusive. Food was excellent at both ...

We chose ACL's Lower Mississippi cruise from Memphis to New Orleans based upon a very good experience on an ACL Columbia and Snake Rivers cruise in 2019. Due to a scheduling glitch, ACL rebooked our cabin and cruise without informing us. Our travel agent was livid, and got us a significant cabin upgrade on a rescheduled cruise on one of ACL's newest ships, the American Jazz. Though the ship is ...

This was a much anticipated get away since Covid had shut us down for previous travel. This cruise was VERY pricey, and unfortunately we didn’t receive anywhere near our value. To start with there are NO amenities on the ship, no pool, no shops, no incidental shops, nothing. You can only have a cocktail from 5:30pm-7pm and only beer/wine/or a basic drink. No specialty drinks, no blender ...

We'd been on ACL once before & knew it was mucho dinero, but wanted to do Memphis-Nashville Music Cruise. This is the 1st yr ACL has attempted this route, & omigosh, the timing needs improvement! The brochure isn't nearly clear enough that you hafta get there EARLY to see the music sites in either town. They offer Graceland pre-cruise ($$$), but no Sun Studio or Memphis Rock & Soul tours, etc. ...

This was a very dull and boring cruise. The ship was fairly new so staterooms were nice and food was excellent but the staff failed to responsibly handle my bag and I never received it during my cruise. It disappeared on a two block bus shuttle to the dock so I believe someone handling it stole it. I wasn’t able to keep my bag with me for the ride to the dock so it was my carryon containing ...

This was my first cruise with ACL. A friend invited me to join her and I gladly accepted. All my other cruises had been ocean cruises so I was excited about this new, river experience. We boarded the ship on July 4th in Memphis. I was immediately impressed by the beautiful décor and the friendliness of the staff. We were served a delicious lunch and set sail that afternoon. The first ...

Had never done a Mississippi cruise. Heard about ACL as a premium cruise. To make it concise - nice ship, nice cabin, mostly nice clientele, good small ship entertainment, good excursions, good food, good ports,, terrible dining service, terrible bar service, unusable internet, poor problem followup, and no one answers phone. On balance, you can find better cruise lines. I really tried ...

We have been on over 50 cruises, but this was our first river cruise. We had hear people rave about river cruises, so we had high expectations. At the same time, this was our first cruise experience since the pandemic started, so there were some challenges. The staff was amazing, and the best customer service we have seen on a cruise. The food was also some of the best we have had on ...

My husband and I have done over 50 cruises; however, this was our first Mississippi River river boat cruise. It was truly a wonderful experience from start to finish! We started in New Orleans, where all guests arrived the day before and stayed at a lovely, downtown hotel. The ship provided pickup of our luggage and after a complimentary breakfast, buses were available to transport the passengers ...