1. Home
  2. Cruise Lines
  3. Cruise & Maritime Voyages
  4. Vasco da Gama (Cruise & Maritime Voyages) Review
  5. Vasco da Gama (Cruise & Maritime Voyages) Cruise Reviews

17 Cruise & Maritime Voyages Vasco da Gama (Cruise & Maritime Voyages) Cruise Reviews

24th February 2020 cruised from Singapore 15 days, Cambodia, Malaysia, Vietnam, Thailand back to Singapore. First trip to Borneo to see the orang-utans (most peoples attracted by this opportunity to the cruise) cancelled because the ... Read More
24th February 2020 cruised from Singapore 15 days, Cambodia, Malaysia, Vietnam, Thailand back to Singapore. First trip to Borneo to see the orang-utans (most peoples attracted by this opportunity to the cruise) cancelled because the ship was too big to navigate the channel (you would have thought that this was known before being on the itinerary), To cut a long story short the main reason for the cruise was missed and the ports of call for example we stayed because of this missed itinerary an extra day at Phu My, Vietnan I can only liken to being moored literally next to the Port Talbert steel works in South Wales (a smelting furnace alongside) for two days with nowhere to go unless you were repaired to be ripped off by the very very extortionate taxi fairs or take the shore excursions which were not good value and a disappointment for the those that did. All the ports of call except Singapore were of poor quality and I guess chosen by accountants rather than the benefit of the passengers (it's cheaper to moor in out the -way industrial ports) and were too far from the intended destinations to make you take the expensive excursions. The fee for Cambodia landing card $120 for 2 whether you got off the ship or not, another rip-off. That said the ship was well cleaned, staff were excellent, cabins good even if dated and the food very good despite being served (that they were aware of) a food that could have killed me owing to an allergy but fortunately stopped by my wife. Read Less
Sail Date February 2020
We love the Fringe Festival and thought this would be something different and exciting to do. How wrong could we be? Embarkation was smooth for us but our friends were held up because they had a very slow person who couldn’t type ... Read More
We love the Fringe Festival and thought this would be something different and exciting to do. How wrong could we be? Embarkation was smooth for us but our friends were held up because they had a very slow person who couldn’t type the information quickly or correctly and made many mistakes so it took them a while to check in. Our Cabin 9090 was a good size (for a ship) but the floor was vibrating so much that it was impossible to lie down and relax, let alone sleep! We moved to cabin 9151 and couldn’t feel any vibration there. The staff resolved the issue well. The Lunch food in the buffet up by the pool was the only available place serving food. It was very second-rate and disappointing. The staff seemed disinterested, but we did get a good drink waiter. The Fringe Festival shows we’re very disappointing and one ‘comedian’ said “what do you expect with one hours notice! We wasn’t funny at all. Mostly the show venues were overcrowded and the contortionists just performed in the spaces between seating and we’re hard to see as they did backbends and splits!! Not really Contortionists at all. The Mermaids swam from one side of the pool to the other and flicked their hair at the crowd which might have amused children but wasn’t funny for adults! The YUK circus lived up to its name but the beginning of their act was okay. They weren’t the advertised act. The bars were grossly understaffed and we waited far too long for our drinks 30 mins or more standing at the bar. There wasn’t any table service! The Gala Dinner was okay, not very special, not memorable, just okay. I don’t know what went wrong but the whole event was poorly organised and certainly NOT. value for money. Very one star at best. Read Less
Sail Date February 2020
We had a large booking for an overnight stay on the Vasco Da Gama. The ship itself was okay for the rating and expectation (tiny cabins and small pools) but the behaviour of the staff was the worst I have ever come across! They were rude ... Read More
We had a large booking for an overnight stay on the Vasco Da Gama. The ship itself was okay for the rating and expectation (tiny cabins and small pools) but the behaviour of the staff was the worst I have ever come across! They were rude and we felt like an inconvenience to them every time ordered a drink or food. It often took up to 40 minutes to get a drink due to under-staffing as well. Maybe that’s why the staff are so grumpy. The only friendly staff we came across were Brian the singer (Who was amazing) and the cleaning staff! Have never been treated so poorly by hospitality staff anywhere in the world. A male employee even threw the door of our cabin open (while four women were all getting dressed) at 7.30 and told us to get out of our room so he could make it up. The staff were then opening doors of cabins and leaving them open without guests around so all their valuables including handbags etc were exposed. I’m assuming these overnight cruises are an opportunity to advertise the cruise ship in the hope that people will book longer voyages in the future. I only heard passengers complaining so doubt there will be any repeat bookings from the passengers on board. Very disappointing. Read Less
Sail Date February 2020
Day we got on the cruise I turned on the air-conditioner, to the highest temperature only to find out that it wasn’t working. I then decided to have a shower and found that there was no hot water. The technician arrived approximately 2 ... Read More
Day we got on the cruise I turned on the air-conditioner, to the highest temperature only to find out that it wasn’t working. I then decided to have a shower and found that there was no hot water. The technician arrived approximately 2 hours later to repair the shower. It was really disappointing because we had a long day and needed to shower and retire. After the repair to the shower the bath was left with black debris which was not cleaned up by the technician. I went to the Shore Excursion desk and spoke with the female Deputy Officer to ask if there was a shuttle bus provided in Broome. The deputy said that I had to wait for the program to be released that evening to find out this information. I felt that the deputy was rude, because all I needed was a simple yes or no to my question. I’ve been on 10 cruises and the staff have always been very polite and helpful. This was very unprofessional and unnecessary. We paid to go on an day excursion to Kuta, by shuttle bus. We were told to sit in the Hollywood lounge until we were called to proceed to deck 3. When we reached deck 3 an officer swiped our cruise card and we were told to stop, because we had a balance owing and that we were disembarking in Kuta? We explained to the officer that we don’t have a balance owing, because we check our account daily and were not disembarking. He said that we had to go to the reception office on the 6th floor to sort it out. We were so embarrassed and humiliated in front of all the other passengers in the queue, because we knew that we didn’t have a balance outstanding and we were returning to the ship that afternoon. The officer didn’t offer to call the reception office to check what the problem was, instead they sent us all the way back to the 6th floor We had to struggle getting through the crowd to make our way back to the 6th floor, only to find out that we have a credit balance owing to us. The receptionist advised that the steward gave them the wrong cabin number. We were in cabin 4071 and the guest who were in cabin 4051 were the ones who needed to sort out the problem with reception. On our way back to deck 3 we once again had to get through the crowd which were hostile and accused us of jumping the queue adding further humiliation to our already embarrassing situation. We were afraid of missing the shuttle bus and didn’t feel that we had to queue up again since it was the fault of your staff. Who provided the information to the officer at the gangway at level 3? Are your computers not able to provide this information to the officer at level 3? Who logs the information into your computer because reception said that the steward gave them the information (the incorrect information). You must have a list of all the guests disembarking at various ports in your computer, so why was this information not checked and double checked before humiliating your guest? The dress code that evening was “informal” at the Waterfront restaurant, as per the program provided to us. The manager dressed in white pointed to my husband and said long pants tonight. He didn’t say “excuse me” and address me in a professional manner, to ask me to go and change my clothing. My husband turned and left to change his pants, only to return and find many others guests in the dining room wearing board short and thongs. Once again we were humiliated in front of the guests because of the manner in which he addressed us. The following evening we returned to the Waterfront restaurant and asked the deputy manager if we could have a word with the manager. When he arrived I asked if we could step aside so we could speak with him privately. I told him that he needed to redeem himself for the manner in which he addressed us. I told him he embarrassed us and humiliated us in front of the guests who were behind us. He explained that the supervisors, didn’t notify the restaurant staff that the dress code was informal. They only told staff later that evening what the dress code was, however we had the early dinner seating. I find it very unusual that the guests are required to read the programs to find out what is going on, however your staff don’t know what is going on. He explained that he went to all the guests wearing shorts and apologised to them, however he didn’t apologise to us while we were having our 3 course meal. He finally apologised to us, however I didn’t find it sincere because he didn’t apologise to my husband that evening, when he apologised to all the other guests. He said that he couldn’t find us in the restaurant, but found all the guests. He didn’t even bother to enquire what our names are while speaking to us. He asked that we don’t report this to the management. On the day we were disembarking and we were told to vacate the cabin by 7am and to proceed to deck 6, because we had the express disembarkation. There were no signs directing us where to queue. An officer came and demanded that we move bags out of the way because he needed to set up. He grabbed bags and put them on the other side. These were not our bags, so we were shocked to hear him yell to us move! Move these bags! I need to set up. Once again this officer was so unprofessional in his approach to us as your guests. When disembarking the same officer said Good Morning to me in a cheerful voice. I told him it’s a little too late to greet us after how he had treated us just a few minutes ago, yelling to us to move bags. I believe as a paying guest we should not be treated by your staff in this manner. I have to bring this to your attention as I would like you to address my complaints and teach your staff how to be professional. You can be proud of your cabin stewards and cleaners, who were always so polite and treated us with utmost respect. Read Less
Sail Date January 2020
I chose this cruise as a graduation gift for my son and his girlfriend for finishing year 12. It was a 4 night cruise from Adelaide to Adelaide. Having sailed on this ship when it was under P&O, I was expecting a similar experience ... Read More
I chose this cruise as a graduation gift for my son and his girlfriend for finishing year 12. It was a 4 night cruise from Adelaide to Adelaide. Having sailed on this ship when it was under P&O, I was expecting a similar experience (which I thoroughly enjoyed). The first thing that struck me was that the staff were not as friendly and happy-some were even grumpy and bordering on rude. Whilst I was not able to secure one of the larger suites for this booking, I booked room 10082 on Deck 10. I believe I paid around $3,600 for the three of us for 4 nights. It was evident from the outset that this was not going to be the same as my previous journey aboard the Pacific Eden. The first thing that struck me was that all the windows were absolutely filthy and there was an unpleasant smell. As we made our way on a tour of the ship before setting sail, the Upper Deck absolutely wreaked of smoke (similar to cigarette smoke) and that remained there the whole trip. That smell was only present on that deck so could not be attributed to the fires that were burning. The Lido Deck also had a strange smell, although I was not sure whether that was from the cooking. It was also evident very quickly that the food served on Deck 11 was not going to be a patch on my previous experience. We ate dinner on Deck 11 on our first night and were very surprised to find that only one side of the food stations were open! The selection was poor and the food was very bland. The pasta sauce just looked like tomato puree straight out of a jar… The breakfasts were also very unappetising, the eggs were watery and the bacon and sausages were undercooked. When lunch was served the next day, all but one of the food stations were open but both sides basically served the same food!! And it did not get any better in there for the rest of the trip. There was very little variation in choices throughout the whole journey. We decided the next night to eat at any restaurant rather than the food court. The only way to describe that experience was utter bedlam. The whole foyer outside those restaurants were filled to the brim with people wanting to eat only to be turned away and asked to come back 1.5 hours later, a call we heard over the speakers a few different nights. Also, the pool on Deck 10 was full and operational on the Friday before we departed, but when my son and his girlfriend went to take a dip after dinner, they came back saying that it had been emptied. We were thinking that it would be filled up the next day but sadly, it wasn’t. The whole deck was closed for the remainder of the voyage, leaving only the Lido area which was overcrowded. The other great disappointment was onboard entertainment – or lack thereof. The three of us were looking forward to playing bingo (which the Pacific Eden had multiple games every day) in the Hollywood Theatre. The only time there was one bingo game on this cruise was on Saturday afternoon as we were docked outside Penneshaw at Kangaroo Island because of the fire crisis that was unfolding and unable to go ashore. It was held in the Dome nightclub area which was so overcrowded, it took almost 30 minutes for people to purchase their tickets!! So basically, it took longer to buy the tickets than it took to play the whole game! We had taken our own bingo markers and I noticed that there were many other groups with bingo markers so I don’t think I was the only one that was expecting to play multiple games. I felt that the aim of this cruise was purely make money from passengers by selling alcohol as there was little or nothing else to do. There were a selection of boardgames on the Upper Deck, but most of those were in poor condition or with pieces missing. Thank god we brought our own Uno cards!! Read Less
Sail Date January 2020
Boat is a good size, lots of things to do, cabins are great. Staff were consistently rude. Bars to get a drink (even just a water or soft drink) were either closed when they should have been open or understaffed ie 1 staff to 15 ... Read More
Boat is a good size, lots of things to do, cabins are great. Staff were consistently rude. Bars to get a drink (even just a water or soft drink) were either closed when they should have been open or understaffed ie 1 staff to 15 people waiting with complex orders like cocktails. Food was basic, very basic. Taste was very plain, unless you wanted to pay extra for the one food restaurant. Kids menu food at best. When you pay for a holiday you expect reasonably good food. Big letdown when you can’t get off ship or have to walk a mile off ship and pay for food. Only good food was the poolside small cafe grill - hotdogs, hamburger and pizza (cheese and sauce). Although this had long lines and wait. Not what you would expect when your trying to holiday. P and O did a better job. Shows were good Read Less
Sail Date January 2020
I decided it would be really nice to spend New Years Eve with the kids and grandkids, there was 11 of us, I spent $7000 for all of us for the two nights and it was total waste of money. The pantry food was so bad, fish was burnt and ... Read More
I decided it would be really nice to spend New Years Eve with the kids and grandkids, there was 11 of us, I spent $7000 for all of us for the two nights and it was total waste of money. The pantry food was so bad, fish was burnt and hard as rocks, chips were cold and dry. Rice was tasteless and cold. There were only 4 serveries the others were closed. Not even any roasts. Had lunch and dinner on second day in the Waterfront, although there were 3 different waterfront restaurants, they all served the same food. The food was so bad at the waterfront we decided to try the pantry again but they had the same food as the waterfront, soggy vegetable pastry, disappointed once again. If you were thirsty you would be waiting 1 hour for a drink, shortness of staff and total shambles, it was a New Years cruise so you would expect lots of drinking, even the captain was yelling at his staff to hurry up and he then started to serve drinks from the ice cream counter, because we were all waiting and getting frustrated. Lets say they lost lots of money because they couldn't keep up. I would say there was 2 maybe 3 waiter staff walking around taking drinks for 500 people and only three staff behind the bar. If you just wanted a cold glass of water, there was none, not like other ships there are cold iced water buckets at each bar, you would have to walk into the pantry for a small kids size glass for a drink. If you wanted to be introduced to your room servants, you don't, you don see them at all. If you wanted a cup of coffee you would have to wait so the counter staff can stop between orders to clean the machine, you would be waiting another 20 minutes for a coffee. The only refurbishment I can see as I have travelled on the P&O Eden before are the smaller round tables you can only fit 2 people in the pantry, there are less outdoor chairs, everything else is exactly the same. It appears they are only looking as $ because they have not calculated the correct amount of staff for the amount of people on board. I've travelled on 15 cruises,people would say P&O are the Kmart Brand, well this is your cheap as chips brand or reject brand without the cheap price. 1st time on Vasco de gama and last time, never again. Read Less
Sail Date December 2019
Previously travelled on a similar journey on this ship under P&O Pacific Eden and was happy with service and entertainment Under CMV there was no comparison, lack of organization with dining rooms, long queues, entertainment ... Read More
Previously travelled on a similar journey on this ship under P&O Pacific Eden and was happy with service and entertainment Under CMV there was no comparison, lack of organization with dining rooms, long queues, entertainment options limited and those limited by overcrowding. Staff were sometimes rude or disinterested with providing service. Food I can only describe as under quality served in a mining camp, very overcooked, and some was tasteless and unappealing............Main attraction of watching onshore fireworks did not go to plan, ship pointing in wrong direction... oops. Stated it was a New Years indulgence cruise...........not. I spoke to a lot of people on board with similar complaints, especially when we were told to wait in a bar that was not open instead of waiting in line only to find out an hour later that the maitre de forgot to get us so we then had to line up with the extra crowd that had formed in that hour extending another hour on top before we sat for dinner, sore feet and annoyed on what should have been a special night Read Less
Sail Date December 2019
I sailed on the 31/12/19 on the New Years cruise. The ship condition was ok certainly not up to bigger lines standards. The service on the ship (other than cabin staff) was terrible. Order drinks after getting on the ship and it took 40 ... Read More
I sailed on the 31/12/19 on the New Years cruise. The ship condition was ok certainly not up to bigger lines standards. The service on the ship (other than cabin staff) was terrible. Order drinks after getting on the ship and it took 40 mins to get this was normal for the rest of the cruise so this seems to be their standard. The staff simply appeared to either be untrained or understaffed probably both. Drink prices seemed good to me and wine was reasonable for the price. There are simply insufficient seating around the pool and lack of shade was obvious. The food quality in the buffet was disgraceful (been on 35 cruises and this ties for the worse) variety and quality simply rubbish. The real issues started with the New Years dinner, with the announcements telling people that the busiest period was before 7pm and so not to come to the any time dinning until after 7.30pm. Arrive to have dinner at 7.30 to be meet by a massive queue, couldn't resister a room and get paged when a table was ready so had to wait in line. Got into the restaurant at about 8.40pm taken to a table that had not glassware or cutlery and simply ignored for another 25mins (no water drinks etc). Got dinner after 9pm and it was good both hot and good quality. On the second night (wont go into details) same ridiculous line up waited 90 mins for poor quality Asian food. The biggest issue for me was the moronic captain who decided that the ships bow should face the Glenelg fireworks that meant the only people who could see the fireworks were the Bridge, crew on the roped off areas and people in the Dome club area (holds about 150 people) the other 1000 people simply couldn't see. If the Captain hadn't turned the ship at the last minute the whole port side would have had great views allowing all passengers a view. Don't bother with CMV Read Less
Sail Date December 2019
I picked the cruise for the itinerary and have learned the hard way the ship is much more important than where you're going. This is my 7th cruise with 6 cruise lines, so I have a basis for comparison The ship is 27 years old and ... Read More
I picked the cruise for the itinerary and have learned the hard way the ship is much more important than where you're going. This is my 7th cruise with 6 cruise lines, so I have a basis for comparison The ship is 27 years old and feels like it. The crew spoke limited English and many seemed to hate their jobs. There is no heat in the cabins, and although I traveled in the summer it got down to 10 degrees at night. I asked what they do in cold climates and was told "we don't travel to cold climates". The food is horrible and there is no buffet. Very few vegetarian options and, incredibly, all the food is so bland that most of it tastes the same, regardless of what it is. The Internet is expensive and runs out quickly. This is almost a parody of a cruise. There is NOTHING to do on board the ship (other than a well equipped fitness facility). The "activities" are things like sewing classes, and the demographic is definitely senior citizens. The "shows" were trite and cringe-worthy. The performers weren't very good, but they appeared to be trying their best Read Less
Sail Date December 2019
Embarkation was handled well - took us less than half an hour from arriving at the terminal to get on board. Our first cabin (10047) had issues - these were obvious as soon as we arrived. It smelled mouldy and musty, the carpet in the ... Read More
Embarkation was handled well - took us less than half an hour from arriving at the terminal to get on board. Our first cabin (10047) had issues - these were obvious as soon as we arrived. It smelled mouldy and musty, the carpet in the dressing room was wet and the smoke detector kept beeping every couple of minutes. We reported the issues and waited for CMV to fix them - they didn't bother. We did not seek a cabin reassignment because there was a note at reception saying the ship was fully booked so no cabin changes would be possible. We did not sleep that first night because of the wretched smoke detector. At 4 am we gave up and removed the battery - that allowed us to get some sleep. The next afternoon the bathroom flooded (when not in use) which explained the wet carpet and the odour. A plumber was called and CMV then decided they should move us. We got a cabin in the same class with no smell and no issues (10030). Not sure why they were able to do this given the message at reception but we are grateful they did. 10030 was comfortable enough. Needs updating and the shower over the bath is a little dangerous but it was OK, quiet and in a good position. I cant speak highly enough of our cabin attendants (10030) - they were lovely. Always had a smile and a cheerful word. We liked the boat and the public rooms. Getting drinks was sometimes tricky due to not enough staff being available. Serving staff were always very nice to us though. The food quality during the whole trip was disgraceful. If you are looking for a gourmet experience do not choose CMV. We ate at the speciality restaurant (The Grill) twice. The food there was not great either but it was edible. Christmas dinner was a farce - we waited 45 minutes for a table and were then expected to eat slimy prawns so covered in dill they were green, cold turkey with half cooked and cold veg followed by a Xmas pudding without any fruit - yuck! Without a doubt the worst Christmas Day ever and the hungriest I have ever been on an Xmas evening. On the plus side I lost weight on this cruise. The itinerary changed and we missed two evenings in Port and that meant we had to cancel dinner plans we had on shore. Overall - very disappointed. Read Less
Sail Date December 2019
Itinerary sounded wonderful until you board then fed a lot of rubbish as to why they didn’t dock at Wallaroo SA for a low tide??? Why we didn’t go to another port is baffling and had to spend a night at port Lincoln, where coz we were ... Read More
Itinerary sounded wonderful until you board then fed a lot of rubbish as to why they didn’t dock at Wallaroo SA for a low tide??? Why we didn’t go to another port is baffling and had to spend a night at port Lincoln, where coz we were at port no shops or casino opened, and pool was still closed at 9.00, There was no entertainment onboard during the day for passengers unable to go on shore excursions. The bistro food was awful and was the same every day, and matched the staff serving you, especially the lady in the afternoon tea section serving. The reception staff were unhelpful and had no idea of anything. The airconditioning did not work in cabins. The ship needs to be repaired very old and rusted and don’t know the last time windows were cleaned. The only positive was the waterfront restaurant but got sick to death of being asked to share a table. When there were many tables available. I have been on many cruises especially with royal Caribbean and princess cruise lines and they know how to do a cruise properly. Read Less
Sail Date December 2019
We had previously sailed on this ship when it was P&O Pacific Eden and had nothing but praise. We thought we would be okay cruising on the same ship but different name. Big mistake. The room was not set up for 3 people. The sofa bed ... Read More
We had previously sailed on this ship when it was P&O Pacific Eden and had nothing but praise. We thought we would be okay cruising on the same ship but different name. Big mistake. The room was not set up for 3 people. The sofa bed was broken and had to be fixed the following day after a terrible sleep.Staff had limited English and there were communication issues. The food was terrible. We dined in the Waterfront restaurant the first night. If you wanted steak too bad. It wasn't on the menu. There was surf n turf available at a price but they needed 48 hours notice. The chicken was tough, potatoes were grey in colour. The waiter told us most of the food was frozen. Here was a ship sailing in Australian waters where we have some amazing wines. The only white wine available by the glass was a Waikerie wine. Yuck! The buffet area had watered down juice and they were quick to pack it up. Too bad if you wanted something a little later. The entertainment was amateur and boring. The first night we actually walked out. Unlike P&O there was little in the way of activities and entertainment during the day. As for night time well forget it. We were docked for 2 days in Port Lincoln as we couldn't dock at Wallaroo. Was there any extra entertainment for guests??? The answer is no. The shops were not open as we were in port. We thought we would watch a dvd. DVD not connected and even when WE connected the machine it didn't work. A call to reception about this and the fact we lost sound for hours on the tv was never attended to. In a balcony suite the expectation is much better service then this ship provided. We would never sail with CMV ships again and have told friends and family and the travel agent the same. The only good thing was the gym. Read Less
Sail Date December 2019
Fact Finders review Vasco da Gama Half World Cruise Tilbury to Sydney 9 October – 2 December 2019 The facilities, services, design and layout of the ship presented very well, despite its age of 27 years, in the pre-cruise promotional ... Read More
Fact Finders review Vasco da Gama Half World Cruise Tilbury to Sydney 9 October – 2 December 2019 The facilities, services, design and layout of the ship presented very well, despite its age of 27 years, in the pre-cruise promotional material. The itinerary crossing two magnificent oceans and the Panama Canal was just perfect for us. However, our cruise experience was devastated by the lack of appropriate maintenance or upgrade of Vasco da Gama’s essential services and utilities. It became apparent shortly into the cruise that these were in dire need of refurbishment and should been addressed during the ship’s time in dry dock. The associated problems of this neglect plagued passengers throughout their entire cruise experience. It became obvious to us that the purchase of a second or third-hand ship with a patchy maintenance record and renaming it after limited refurbishment (only the engines?) and remodelling of some public areas was a high-risk strategy. CMV should have carried out a comprehensive audit of the ship’s utilities and essential services and undertaken a thorough overhaul of them rendering this critique unnecessary! Our cruise experience was also greatly diminished by unprofessional executive management and incompetent management of guests’ needs, reminiscent of Fawlty Towers. We could not understand what all the “white uniforms with epaulettes” were doing as they stalked their way around ship, including the dining rooms. We were told that it was to ensure that staff were doing their job properly. Unfortunately, there was a gestapo-like quality about their supervision which did not contribute to a relaxed and genial atmosphere. Certainly interaction of executive and some senior managers with passengers, as we have experienced on other cruise lines, was not a priority for them. The following is a list of issues drawn from our and other passengers’ experiences on the ship over 53 days of cruising that we believe CMV must rectify to ensure that passengers do not have to endure them in the future. 1. Inadequate and ineffectual air conditioning system - temperature and air flow could not be properly regulated in cabins and public areas of the ship; 2. Defective plumbing and faulty waterproofing - resulted in sewage spills, flooding and water penetration requiring fans all around the ship to dry out carpets and dispel unpleasant odours; 3. Incomplete coverage of the public announcement system across public areas of the ship which prevented passengers from hearing ship announcements. This represented a major safety issue as passengers in these areas were unable to hear important or emergency announcements; 4. Primitive and unsafe gangways to tenders - gangways to tenders were uneven and too narrow for ease of movement and were totally unsuitable for passengers with mobility problems. When there were no planned land excursions, at a limited number of ports, disembarkation of passengers became a free-for-all rabble because there was no organisation by management of passengers. It was irresponsible and negligent of management not to coordinate disembarkation in a safe and efficient manner. Hundreds of passengers were forced to queue up and down stairs and along passageways on the disembarkation deck for up to an hour before getting off. This created considerable discomfort and a major health and safety problem for passengers, particularly older passengers, because of overcrowding and heating from so many bodies. It represented a major safety issue because there was no emergency exit plan provided by management as to how passengers could quickly and safely exit from these areas. Areas around lifts were so overcrowded that people exiting them had extremely limited egress and when they were unable to take their place at the end of the queue they were forced to push in front of other passengers who became upset at the intrusion. Passengers who were not disembarking had to fight their way back to their cabins if they resided on that deck. 5. Untrained and/or inexperienced hospitality staff - CMV appear to have recruited a large cohort of employees to work in the ship’s hospitality service areas who had very limited English and lacked even the most basic restaurant and bar service skills; 6. Uncooperative and ineffective guest service at reception - staff provided little or no action on guest concerns. Just in case passengers expected any form of “concierge services” on Vasco da Gama, provided by most other cruise lines admittedly more highly rated than CMV, the opposite was true with reception stonewalling most enquiries; 7. Unprofessional performance by executive managers and some, but not all senior managers - guest concerns and suggestions for improving their cruise experience were generally ignored despite the ship's stated policy of effectively communicating with guests. As a result, legitimate management problems identified by passengers during the cruise persisted until final disembarkation; 8. Communication - CMV claims that it seeks to establish a good level of communication with passengers, but we found out from bitter experience, that doesn’t happen. CMV avoid addressing negative issues with passengers that might reflect poorly on the company and its reputation, but which directly impact passengers. Take, for example, the complete absence of public announcements to forewarn and forearm passengers about serious outbreaks of respiratory infection, gastric infection and norovirus. The symptoms of which plagued many (hundreds?) passengers throughout their entire cruise, all of which had potentially life-threatening implications, particularly for older and more susceptible passengers. Passengers estimated the average age of this cruise around 75 years, with a substantial number in their 80’s! This age grouping made the risk of health complications from infection a reality and represented a dereliction of duty by management for passenger care. Another example of bad communication was CMV's explanation of the power failure on Vasco da Gama in Spencers Gulf outside Adelaide (see 2GB link on stranded ship) which was described as a “controlled precautionary blackout’, not a power failure. 9. Inordinately expensive Wi-Fi and lack of "duty of care" by IT at reception - to ensure that passengers did not lose their data allowance by failing to disable all relevant apps and updates, including automatic receipt of unwanted emails that used large amounts of data. The general advice provided by reception on these technicalities, especially for older passengers unfamiliar with them was totally inadequate. This resulted in the loss of much of their paid for data through unwanted data usage. 10. Loss of opportunity to enjoy our onboard cruise experience and to disembark on land excursions in countries we have never visited because of our ship-related illnesses. We believe that widely varying temperatures in the ship, because of the faulty air conditioning where air flow in some areas and thermostat control more generally was almost non-existent exposed us to respiratory infection as a result of moving from the hot and sweaty conditions in our cabins to uncomfortably cold conditions in public areas, particularly in the Hollywood Theatre, where we spent 2-3 hours a day. We are also of the opinion that sewage spills in passageways and cabins and associated sewage aerosols were directly related to our gastric infection which resulted in us being restricted to our cabin for 7 days with diarrhoea and vomiting and isolation for 2 days. During the weeks we endured the symptoms of these respiratory and gastric infections we were unable to function normally, unable to participate in on-board activities, unable to attend restaurants and to missed land excursions of 3 ports at the Cook Islands (Rarotonga) and Tahiti (Papeete and Bora Bora), which were high on our bucket list. The positives of the cruise - the redeeming feature of this cruise, however, was the great layout and decor of the ship and the excellent range and standard of musical entertainment provided by the very talented musicians and entertainment team. Decks 8 and 11, the Hollywood Lounge, the Study, Blue Room, Captains Bar, Ocean Bar, Jade Spa, sauna, steam and relaxation rooms, including the gym were outstanding in design and décor and were great venues for on board activities. The standard of the stage shows, singers, dancers, costumes, choreography and stage production whilst not as big as on larger ships were outstanding. The standard of the comedians brought on board, however, were second rate and should have been left on the club circuit. Some of the guest lectures were a bit hokey and off-topics that could have been more relevant to the destinations of the cruise, rather than obscure myths and legends and overly detailed stories of so-called celebrities that many passengers had no idea about or were really interested in. Some were most enjoyable and informative. The standard of food and service in the main and 2 specialty restaurants was average to good, but not as outstanding as promoted by CMV, however. Whilst the menus changed daily in the main restaurant, the same menu ran for 7 days in the 2 specialty restaurants. As a result, passengers ran out of choices after a few days, especially those with dietary restrictions. The menu in the main restaurant ultimately become very repetitive and boring. After three quarters of our way through the voyage, we could have written the menu ourselves. How many variations can you have on grilled fish? The bottom line - if passengers were able to suspend their frustration, annoyance and disappointment with the failings of essential services and the unprofessional management of the ship, including some of the wait-staff who didn't seem to want to be on board, and focus on the positives of the cruise experience, the maintenance problems of the ship were inescapable. This was the prime reason for me rating the cruise as “terrible”. Fix these up and the rating would sky- rocket. But CMV didn't, despite it being aware of the faulty or potentially faulty condition of the ship's utilities and associated maintenance problems! Our personal cruise experience - we quickly discovered that there was something critically wrong with CMV restaurant and bar staff recruitment. Bar staff throughout the ship had limited English and did not understand beverage or cocktail orders. In Club Bistro, staff had very poor English and could not understand a simple request for a food order. Staff tasked with cooking breakfast and food service were incompetent, disorganised and clearly untrained, or poorly trained. Wait staff clearing and resetting tables were slow and inefficient. Overall, Club Bistro wait-staff appeared disconnected and disinterested in serving guests. Eating in Club Bistro was equivalent to having a meal in a second-rate boarding house. Breakfast service was a shambles. It created considerable irritation and annoyance amongst guest who could not get their orders understood or served in a timely manner. Despite massive feedback from guests nothing seemed to change. On the last day guests were left stunned that Club Bistro staff still could not get their orders right. I submitted my concerns and suggestions for improvement to the guest services manager who duly ignored them, responding by saying that the ship had an "ongoing staff training and development program". The problem was that the staff training program was at the expense of guests. Why are passengers paying the "price" for on-board training of inexperienced and untrained staff so that CMV can minimise costs? We believe that this policy warrants investigation in relation to whether CMV is compliant with hospitality industry standards, including employment of unqualified staff and their level of remuneration? Over the entire Oct-Dec 2019 cruise, senior managers were detached and impervious to guests and their concerns. They stalked around the ship like gestapo with no little or no passenger interaction. Passengers were clearly not a priory for them, as no action appeared to be taken on our feedback, both personal and as the result of a mid-cruise questionnaire. We could only wonder what their duty statements required! Staff at reception were the same. They essentially ignored our concerns. They fobbed guests off by saying they didn’t have the authority to act and that they would pass any complaints on to the manager responsible. And that was the last we heard of it. As a result, there were many unhappy, frustrated and upset passengers due to the lack of action and lack of responsibility of senior management. On the very last day of the cruise the public toilets on the ship malfunctioned. Now we know the ship lost all power and services en route to Adelaide. This was not to be unexpected given the history of the ship. It is 27 years old without a major upgrade of the facilities concerned. It is ironic that the ship’s power supply failed, since it was one of the few ship upgrades that occurred. Systemic problems with the air conditioning caused cabins and public areas to be either freezing cold or unbearably hot. Such drastic changes in temperature throughout the ship exposed passengers to respiratory infections early in the cruise. These took several weeks to recover from and seriously detracted from the enjoyment of the cruise. Some passengers were exposed to potentially life-threatening complications, including pneumonia, particularly amongst older and more susceptible passengers. All the so-called communications received by passengers from management about on-board health issues were general in nature, that is, limited to hygiene and the need to sanitise regularly. There were no warnings from the ship's management that the ship was experiencing a major outbreak of the above health problems. It was as if it didn’t happen! Guests coined the phrase “hospital ship” and “Oh you’ve got the Vasco cough, too”. Some were turning up to the Hollywood Theatre wearing beach towels to ward off the cold. One guest speaker made repeated jokes about it, at our expense, as well as the poor standard of food and service in Club Bistro, which was so disorganized, as explained above, that guests were arguing as to who was to be served next. This was great for moral! Passengers with respiratory infections were then put on buses with 20 and 30 guests where they coughed their way their way around various tours of up to 6 hours duration! Hello further transmission of respiratory infection! What was management to do! As if respiratory infections throughout the ship weren’t enough. They were followed mid-cruise by acute gastric infections and an outbreak of norovirus. The symptoms of these infections lasted up to a fortnight to three weeks before full recovery with many passengers experiencing lingering debilitating symptoms for additional weeks. Passengers who advised ship's management of their symptoms were compulsorily isolated in their cabins and put on a clear soup and bread diet for 48 – 72 hours, depending on the severity of the diarrhoea and vomiting, the odour of which permeated the passageways. Don’t even attempt to imagine the smell, which got worse when there were sewage spills on several decks. Passengers were advised that the ship’s captain had the power to remove passengers from the ship if they didn’t comply. Their cabin card was deregistered until they were medically cleared. What a shame that afflicted passengers couldn’t leave their cabins to take their scheduled paid-for land excursions at various ports-of-call. We missed all of Tahiti – Papeete and Bora Bora. Vasco da Gama’s unserviceable and unmaintained plumbing system resulted in blocked and broken sewage pipes or seals spilling sewage into bathrooms, bathtubs and passageways on many decks throughout the entire voyage. Imagine the smell on top of the vomit? No don’t! Toilets regularly flooded into bathrooms and cabins, saturating carpets and personal belongings. One couple who had to move out of their cabin twice because of flooding during the cruise, experienced another flood the night before disembarking Sydney. We felt sorry for the engineers and support staff who bore the brunt of the mismanagement of the ship’s service facilities. They had to work virtually 24 hours dealing with the numerous crises throughout the ship. It was only due to most of the passengers’ goodwill and resignation that they were on a cheap cruise and could do little about the ship’s systemic maintenance problems that there wasn’t a mutiny. However, the issue of over servicing and over charging by the subcontracted medical centre of passengers’ medical conditions – including those referred to above - was an issue that did result in over 100 passengers convening meetings, including with the captain, to seek redress for the exorbitant cost of medical treatment. Reference to this and other problems encountered by passengers on the ship may be found in postings on the Trip Adviser Forum. Could CMV be accused of knowingly disregarding passengers’ level of comfort and overall cruise experience without upgrading essential service utilities in order to keep the ship at sea to maintain revenue? Could it be that the CMV "business plan" is to buy second and third hand ships without proper upgrades to provide cheap affordable cruising taking the risk that their highly competitive price point would attract enough new customers to keep the company afloat despite driving away return customers? Fact Checkers believe that an independent audit of compliance of the ship’s essential services and utilities be carried out by cruise ship regulators with the aim of enforcing systems upgrades previously disregarded by CMV to prevent a repeat of the fiasco on Vasco da Gama. Also, an independent review of the standard of guest services and competence of senior management on Vasco da Gama should be carried out, in particular targeting the performance of the guest services manager and hotel director specifically in relation to what action they took or didn’t take and why on the myriad of passenger complaints and the two formal feedback questionnaires on improving passenger cruise experience on Vasco da Gama. Read Less
Sail Date October 2019
It was visiting some of the places I’d never been. The first day we were given our key and we went to our room and it smelled mouldy. Over the first 15 days we were moved from cabin to cabin 6 times. We finally had enough and visited ... Read More
It was visiting some of the places I’d never been. The first day we were given our key and we went to our room and it smelled mouldy. Over the first 15 days we were moved from cabin to cabin 6 times. We finally had enough and visited the Hotel director. After making it clear that we had had enough of the moving around the ship, and forcefully requesting an upgrade, we were given a balcony cabin with no more issues. The ships aircon didn’t work, the plumbing was leaking in the rooms and spilling sewerage on the floors. People were being moved around to different cabins because of these issues and we were too. One lady was charged $1000 for an upgrade to get out of the room she was in due to problems with it. Although most of the food is cooked ok, it is always the same and no variety. The staff on the lower rungs of the ladder, although young and inexperienced a lot of them, are very good and a credit to the company. This is the ONLY upside of this cruise. The higher up managers don’t care. AND A WORD OF WARNING, DONT GET SICK ON THE SHIP. Bring lots of medication for flu like symptoms and vomiting and diarrhoea. The doctor charges what he wants and doesn’t answer to anyone. Most people had ECG’s even for diarrhoea?? Lots of bills are up to and over $10,000 and they need to be paid before they get off the ship, even though the Dr has all their insurance info. Never seen so many people on a ship with cannula in their arms It seemed to be the order of the day. He has lied on reports about their symptoms so it looks like it has nothing to do with the cleanliness and the hygiene on the ship. One lady went and complained about her bill and he discounted it by 50%. If you have to go on, take all the precautions you can. Everything on the ship is expensive, there are no toiletries available for sale on the ship. The staff in the Mediterranean restaurant are superb. The menus are changed every 10 days, so there is no variety in the specialty restaurants either. Children’s club not open. Entertainment was mostly done by the crew although very good, there were not a lot of guest entertainers. I think we had about about 3 for then whole cruise. Read Less
Sail Date October 2019
The promotion by Imagine Cruising (who were fantastic and very helpful) made this voyage sound like the "trip of a lifetime", so we took it to satisfy an important anniversary in our life. - VASCO da GAMA Cruise – London to ... Read More
The promotion by Imagine Cruising (who were fantastic and very helpful) made this voyage sound like the "trip of a lifetime", so we took it to satisfy an important anniversary in our life. - VASCO da GAMA Cruise – London to Sydney 56 days. Oct to Dec 2019 It had not been my intention to publish this critique of the Voyage, as I had hoped to receive some credible and constructive response to various communications directed to the Australian Managing Director of CMV ( Mr.Dean Crozier). However, none of my communications were acknowledged or replied to. I guess therein lies the type of Customer Service provided by CMV. Having taken many cruises over the past 35 years, we were really enthusiastic about this cruise on the Vasco da Gama and were excited to be onboard a ship which had "... undergone a multimillion dollar refurbishment..."…. as per published promotional material. Additionally, the route and the itinerary destinations (ports of call), were most interesting and we eagerly looked forward to the many exciting on-shore excursions available. Throughout this 56 day voyage from London to Sydney However, following the initial voyage of the renamed “Vasco da Gama”, from Singapore to London in mid 2019, we became aware and a little concerned with some of the negative on-line reviews citing issues of significance including water, air-conditioning, sewerage, public hygiene, etc. These sorts of issues have a direct impact on the suitability of the ship as being "fit for purpose", and also impact on compliance with basic and accepted requirements for fundamental "health and safety". Naturally we assumed (wrongly) that CMV would take note of these obvious critical issues affecting the ship (and the amenity of the passengers) on this initial line voyage and they would be completely rectified prior to the V001 Southbound voyage commencing Oct 9th from Tilbury London. Once onboard we were confronted with wet carpet in our designated cabin. The enthusiastic Cabin Stewards applied blowers to dry the affected areas, but no attempt was made to find the source of the leak. The same wet carpet reappeared the next day with same treatment applied by the Cabin Stewards. A quick look around the vessel quickly revealed an aesthetically attractive décor within a very tired old ship, worn out infrastructure and with appallingly dirty (contaminated) windows. (Pics available) As we got underway, more and more "issues" became apparent, with the following matters affecting my wife and I directly and personally. These include a hopelessly antiquated TV / DVD system, inadequate onboard sound system meaning many announcements were either inaudible or simply not heard in certain locations, this being a serious issue particularly in the communication of an emergency situation. Of concern to everyone was the ridiculously expensive and poor quality of the Internet service provided aboard “Vasco da Gama”. These facilities fall far short of what is expected in this day and age, and what is provided by other Cruise Lines (We are aware of additional related issues affecting a great number of other passengers). Most of our serious concerns fall into the category of the ship not being "Fit for Purpose", and with those issues having a significant impact on HEALTH and SAFETY for the passengers. Air-conditioning. During the second week of the voyage, our cabin became an overheated "sauna" to the extent that it completely deprived my wife of any sleep. Our initially expressed concerns resulted in a "technician" attending for a few minutes, but with no better outcome. However a subsequent meeting with the ship's Chief Engineer did produce immediate results. (Thank you). But this exercise did highlight the fact that customer (passenger) comfort is a little or no major concern to CMV. The designated Guest Services Manager was a glaring example of how not to deal with people and their concerns.... just obfuscate and ignore. To him, the ship's passengers were clearly just an annoyance. Later in the voyage, the Air-Conditioning malfunctioned in the Club Bistro on Deck 11, creating excessive condensation on the ceiling throughout. The condensation, which lasted for many days, caused water to drop onto food, plates, people , food surfaces, cutlery, crockery and the floor. Everyone was disgusted. This naturally presents a HUGE health and safety risk for all concerned. The Staff and Crew response was to "mop" the ceilings with floor mops draped with a towel....!!!! Hardly a safe or healthy response to such a potential health risk to all those onboard. (Pics available) Windows. Almost all the ships windows were disgraceful ...… unclean, and with moss, fungus, mould and mildew evident between the laminates of the double glazing. Additionally the windows in our cabin (and many adjacent cabins) were continuously wet between the laminates clearly indicating that they were not sealed and all contamination was freely airborne throughout the ship. Other windows including in the Club Bistro on Deck 11 were visible cracked and broken, again providing free flow or airborne contamination. (Pics available) Swimming Pools - Cleanliness and Maintenance. The pools on Decks 10 and 11 were not maintained in accordance with CMV's stated (published) policy, with the pool on Deck 11 being emptied and cleaned on 4 occasions only throughout the voyage. On one occasion a staff member had to specifically request the pool to be cleaned due to the obvious and visible presence of "contamination". During another period where the pool, on Deck 11 was emptied for cleaning, one of the now exposed underwater light fittings was clearly full of "green contaminated" water, yet the pool was re-filled without that underwater light fitting being emptied, cleaned and sanitized. Likewise the pool on Deck 10 became clearly contaminated and turned bright yellow…!!! The potential health and safety implications are obvious to anyone. These matters were subsequently drawn to the attention of the Captain, who was "most concerned" and took a copy of the pictures of the offending light fitting (Pool on Deck 11). However, it was another 5 days before the pool was emptied and the affected light fitting, properly emptied of the contaminated water, and thoroughly cleaned. (Just prior to arriving in Sydney)!!! This is clearly in breach of CMV's own published pool cleaning policy, and flies in the face of common sense and basic healthy practises. (Pics available) Defective Ship Hygiene. From the outset, my wife and I were concerned with aspects of the absence of basic compliance with required ship hygiene as evidenced above with considerable leaks of both "potable" and "grey" water on all Decks, including crew levels (according to staff). All attempts to ascertain if CMV (“Vasco da Gama”) complied with the World Health Organisation- “Guide to Ship Sanitation” as adopted by Bahamas Maritime Safety Authority, (embracing all Bahamas registered vessels) proved fruitless. As with many of the matters raised with ship crew / staff, they were met with obfuscation or simply ignored. Sewerage Leaks. One of our greatest concerns was the frequent and repeated sewerage leaks occurring at various points on board, particularly above the walkway on Deck 6, at approximately midship on the Port side. These leaks were attended to daily by ship crew who themselves were regularly coated in the brown muck each day, only to have the temporary taping of the leak fail the next day. This issue was a particular concern as Deck 6 was used for exercise, walking, etc , by many onboard. The problem continued for a long period and was only really seriously addressed on the day prior to arriving in Sydney. (pics available). On-board illness. Prior to midway through the voyage my wife became severely ill (as did many other passengers and a similar number of crew), requiring medical attention at the onboard Medical Centre (diagnosis, was as with most similarly affected passengers, - suspected diverticulitis,,,!!! when none had ever had such a previous diagnosis). It was about this time that a regulated regime of hand sanitation was introduced at all appropriate points (meals areas, theatres, toilets, embarkation, etc). However, in such an environment, surely the regimented hand sanitation should have been in place from the commencement of the voyage. We understand from the Doctor that there was 83 passenger illness cases requiring his attention (along with a “similar number” of ship crew and staff). Approximately half of the passenger patients were confined to their cabins (along with their cabin partners) for periods 24 - 72 hours, as were affected staff and crew. Clearly an indication of a very seriously deficient Health and Safety program. Needless to say, our "trip of a lifetime" effectively ended mid voyage, with my wife's illness. From that point we sacrificed much of the pleasures to be had because of her lingering unwell feeling. We no longer took shore excursions and limited many opportunities to participate in activities for fear of further contamination. Upon returning home and visiting her Doctor, she was diagnosed with Salmonella ..!! (which we now understand is a "reportable" sickness). It is not surprising that a number of other “sick” passengers have contacted us to advise that their own Doctor diagnosed Salmonella on their return…!!! One could be excused for asking if the ship was trying to "protected itself from closer scrutiny"?? Given that most of these issues were drawn to the attention of CMV after the Singapore to London voyage, it is therefore beyond belief that these issues were not properly rectified prior to the commencement of the Southbound voyage in Oct, 2019. The above matters were of such serious concern to us and many other affected passengers that an on-board meeting of over 150 people resolved for a deputation to meet with the Captain to draw these matters to the attention of CMV "officially". Interestingly, their personal interventions produced remedial action and significant works were subsequently undertaken on the key issues including Pool cleaning, Sewerage leaks and Air-conditioning. But obviously it was at the end of the voyage...... too little, too late for us, and others who were severely impacted negatively by significant health and safety issues that could well have been avoided if the serious matters detailed above had been addressed and rectified prior to the voyage. Needless to say that by the end of the cruise the Vasco da Gama had been renamed “Fiasco Disaster”……. And for good reason. MORAL : Take a CMV Cruise at your peril….. particularly onboard the “Fiasco Disaster”. Submitted by : Cyclopseas. Read Less
Sail Date October 2019
As a retired travel agent I cannot believe that CRUISE N MARITIME advertised and sold this cruise Vasco Da Gama, departing from Singapore on Apr. 23, for 46 days as a “totally REMODELED” ship, which is not the case. I saw this deal ... Read More
As a retired travel agent I cannot believe that CRUISE N MARITIME advertised and sold this cruise Vasco Da Gama, departing from Singapore on Apr. 23, for 46 days as a “totally REMODELED” ship, which is not the case. I saw this deal and called my travel agency who is a very large agency in the USA. I never heard about CRUISE N MARITIME, and neither they. I checked the reviews in internet and the ratings where very good, so I decided to go for it as the itinerary and amount of days were perfect for the celebration of our birthdays and anniversary on May 14, 18 and 25. We made reservations, and anytime that we had doubts about anything, our agency would go and check with Cruise n Maritime offices in USA, which could never give an answer without checking with their headquarters. Seems to me that they had not been totally trained… but that is ok with me, as maybe they did not have enough time. We got into the REMODELED SHIP on a rainy afternoon. What a surprise I had when entering the ship and seeing water coming inside the public areas and being collected in buckets all around those areas. Fans had to be working for several days before everything was dry. The public areas were indeed beautifully remodeled. The exception to the above was that all the panoramic windows in the public areas like floor 7, 8 and 11, that were and are very dirty. Those windows had never been properly cleaned, I guess for a very long time, and not even the rain can help with that issue. And also, all around the ship there are many areas that show the rust. My cabin 9147, cat. 14, was remodeled ok, nothing great, but there were many issues: - Balcony. Too much rust. White paint constantly falling in the floor of the balcony. - Sofa bed. Brown, many areas were already tearing apart the fake leather, showing white spots. Looked very worn, but I tried to ignored it. - Chair inside the cabin. The material was very clean and good but the wood was never updated and had lots of scratches. - Bedskirt. Material was rotten. - Lamp by the window. There is no switch that turns this lamp on and off, and to do so you have to reach for the cable behind the minibar fridge and turn off the current. - Bathroom – I could not believe the bathroom. The bathtub… which they call Jacuzzi, is as old as the ship and has never been refinished. It even had cracks and looked dirty. I also tried to ignore. We never complained. Some of the faucets for the Jacuzzi were missing and I did not complain either because I was not going to use it. Only the shower. The material of the outside bathtub curtain is rotten. And then only after a few days, the bathtub and sink started having problems with the drainage. I complained and requested to be fixed, and they sent the boys who clean the room with some products… when they said it was fixed, I opened the water and showed them that it was not working. Finally the plumber came.. it worked for one or two days… and I kept requesting the plumber, which could only get temporary results. Then, there was water coming out of the drainage of the bathtub and the toilet WITH FECES!!!! I knew the plumber would not be able to solve the drainage problems ever. I kept being patient. Next another big problem… one day after returning from one of the trips, I started to fill the sink to wash some of our intimate clothes and the water was dark. I opened the toilet, flushed it and the water was dark. (I even keep some of that water in a glass bottle to be examined if necessary). I reported it, and first they sent someone saying the water was ok, until finally admitting to the problem. We could not have a shower. Went to the reception again and finally they accepted that there was a problem in the whole ship because during the day the water had been shut down. I asked them why there was no previous notice with such a problem. First I was told that they did send the information to the cabins – which was no true – I guess they did not know how to answer to that, and later on they said that water had been closed without them knowing anything about it. Someone was sent again to my cabin and they said I would have to wait until next day to have clean water and could have a shower. I requested a bottle of water for cleaning the mouth, face, etc. It was provided free of charge and we waited until next day when the problem was gone. - Air Conditioning. The round control without temperature digits for the air conditioning only shows “cooler and warmer”. But no matter how you moved it, it does not work and there was dust coming out of it. I kept reporting it but nothing worked out to fix it. - Halls on deck 9. The whole hall of deck 9 on the odd numbers, most of the time has a horrible smell. Something wrong again with the drainage… - Aft elevators. These are the most used elevators because of the dining areas and back pool. Two of the four of them have never been able to be repaired. Not one single day they have worked. There is no way you can enjoy the peaceful and perfect cruise I was hoping for. And then finally, almost one month after, on May 18, (my 68th birthday) they offered us to change the cabin. Due to the fact that my husband is 90 years old, I had booked a cabin close to the elevators and on the back to easily reach all the dining rooms and also close to the back balcony where he could go and come to the cabin easily for the use of the bathroom. The first cabin that was offered was cat. 15, very close to the one we had and seemed to be in good condition…. I accepted it, but then it was only good for only 2 people and we are 3. The 2nd. Cabin, cat. 14, was all the way to the front. I did not accept it because the distance was too long for my husband to walk every time to the dining rooms. Then they offered cabin 9223. Has a cleaner bathtub and does not have problems. The position was good for him. Fine. The air conditioning has a control with numbers that you could easily change for the wanted temperature. We accepted it. I had to call that same day because there was no sound in the TV… and the blinking on the phone could not be deleted. Yes small things, but why not checking everything before sending us there? Then on May 21th the outside temperature was cooler. I tried to raise the temperature on the AC, from 23 but the control showed only 23 no matter how high you tried to change it. I reported it. Yesterday, May 22nd we came from the tour. The room was cold. Finally today, May 23rd, the temperature has reached 25 degrees. I also want to say that I had no problems with the beds in cabin 9187, and in this cabin 9223 the shaking on the bed is horrible, no matter how calm the sea is. I am frustrated for having so many issues. I am not the only person with problems and complaining. Many people have been changed to other cabins. Many people are dissatisfied. I wish my cabin was the only with problems, but that is not the case. I have been over 20 cruises and I cannot believe all what is happening in this ship. I know that this ship was owned originally by Holland America and that it has always had many problems of the same kind. My brother was one time in a suite and even there he had problems. I can’t believe that problems have not been fixed after so many years. If that is the case, I don’t think Cruise and Maritime Voyages will be able to fix them. When I made my reservations I did not know it was the same ship, as there are others ships from HAL that did not had that problem. I saw that the ship capacity is for 1,600 passengers and it showed that were very few cabins available so I thought it was almost full. Many categories were not available. Then when arriving in Singapore, I was told that there are only 800 passengers on board. For me that means that many cabins were not available because of the problems there are. I don’t know. It is not fair that the “trip of my life”, with such a wonderful itinerary, has had so many problems. In the dinning room of the 7th floor, where we had to go for dining, the waitresses sometimes were sweating because of the heat. It is gross to see that, and I feel really bad for them. I also have stop some of them in the ship and asked them if the air conditioning in their rooms is too cold –because I heard it- and they all confirm it. I also want to tell you: - The staff is great at all levels. They cannot be any better. - Most of the night shows are very good, as well as the stage. - The tours are well planned and I am very satisfied with the guides, except for the tour in Athens (Panorama tour of Athens, coach 5), that the tours guide was a very old lady with a cane, the microphone was not working and nobody could understand, the windows had humidity inside the glasses of the window, so you could not see outside. She at a time, told the passengers to shut up, or she would stop talking, which a tour guide should not do. The tour left late and returned 45 min. earlier. I reported it as soon as I arrived. I have been on the tourism industry all my life and never see something like this happen. I have pictures of the bus’ plate in case you are interested in having it. Your representative in the bus was very nice, but there was nothing that he could do to change the situation. - And the best thing I applaud is the food. We are vegetarians, and we have enjoyed many gourmet choices. On May 26. 1:00am. I could not sleep again due to the noisy and weird vibration that is under the bed in that cabin. Went to the reception and they said they will give us another cabin. 9:00am. Finally they gave us cabin 9032. That was the only available… because it is at the front of the ship, now my husband has to use the wheelchair all the time because it is very far for him to walk to the dining areas. 9:30pm. Since 5:00 pm I reported that there was not cold water in the sink and that I could not close it to wash my underwear. How are we supposed to wash our teeth? With hot water? I lost another day and was not able to visit Naples, because I finished at 3pm transferring everything. The air conditioning only works when I call them and they have to raise or lower the temperature. I cannot do it myself because the control is the round one like in the first cabin and it does not work. 4:00 pm. I wanted to wash something in the sink. There is only hot water. No cold water at all and the sink does not hold the water when I try to close it. How are we supposed to wash our teeth? With hot water? Went to reception again, the plumberS came again and now the sink is working and we have cold and hot water on the faucets of the sink. The plumber mentioned that there are different kinds of problems with the temperature of the water. Some cabins very hot… some cabins cold. 9:00pm. The problem with the sink and the hot water still going on. 10:30 pm. Finally, after 4 times coming to the cabin the problems are solved. Hot water when you open faucet, have to wait and then water is becoming cold. People are calling the ship “Fiasco da Gama”… After getting home I called my travel agent because she had given us a credit as a gift to be used while cruising. It was a significant amount, but the reception denied it. My travel agent made the complaint and they finally send me a check for that amount. I had made several complaints to the cruise line concerning all the problems with 3 cabins. I had to send the complaint to my travel agent which then send it to them but they don't even bother to respond. I wanted to be compensated for all the problems, but nothing. Some people has been compensated with credit for future cruises in other countries, but the USA office says that that is not truth. They are not reliable. They do not take responsibility for all the problems encountered. Read Less
Sail Date April 2019
Vasco da Gama (Cruise & Maritime Voyages) Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.0 3.0
Entertainment 3.0 2.9
Public Rooms 4.0 3.5
Fitness & Recreation 4.0 N/A
Family 2.0 3.5
Shore Excursions 3.5 N/A
Enrichment Activities 3.5 N/A
Service 4.0 3.0
Value for Money 4.5 N/A

Find a Vasco da Gama (Cruise & Maritime Voyages) Cruise

Easily compare prices from multiple sites with one click