Sail Date: May 2019
The ship itself is very nice. Most of the staff are great with the exception of the sales and customer service group. I have never seen such a lack of care or give a damn. I went to the front desk and asked to speak to the ship customer ... Read More
The ship itself is very nice. Most of the staff are great with the exception of the sales and customer service group. I have never seen such a lack of care or give a damn. I went to the front desk and asked to speak to the ship customer service officer, Ms Wu who was the shift manager stated he was off duty and he would get back to me. 2 days later I returned to the desk and was told he was too busy with mainland guests and I could scan a QR code and leave any comments. This cruise is not for anyone but mainland China customers. I was shown by the staff they spend the money on the cruise casino n tours so they take first priority. Foreigners and HK people BEWARE... Several HK people I talked with said the same thing. The guests are severly rude and noisy. Which is to be expected; however, the lack of care by the staff was not and was unbelievable. The Nepal n Philippines cabin cleaning crew were amazing. I had one staff member selling items on the 7th floor push me out of the way to sell something to another guest. Find another cruise line like Star or Royal. When trying to talk to the customer service officer I was told he would see me after 2 days of waiting I went to the office and was told he (Mr XU) was too busy and I could go online with a QR code and leave comments. Unbelievable the guest is too insignificant to get 5 minutes of a customer service officers time. BEWARE DREAM CRUISE LINE or you will regret it. Read Less
12 Helpful Votes
Sail Date: March 2019
Went on 5 day cruise from HK to Philippines. Unfortunately, there were some changes to the itinerary prior to sailing ( Borocay closed by the government so went to Subic Bay instead, and Manila docking changed from 8am until 11am which ... Read More
Went on 5 day cruise from HK to Philippines. Unfortunately, there were some changes to the itinerary prior to sailing ( Borocay closed by the government so went to Subic Bay instead, and Manila docking changed from 8am until 11am which was a bit annoying ). Embarkation in HK brilliant - mainly because so few people get on here, so no waiting time and pretty much straight on the ship. The downside to that is that you have a 3-4 hour wait in Nansha both ways to pick up and drop off the majority of the passengers, given this is an Asian ship catering for the Chinese market. We had an inside cabin and it suited us fine. It was spacious enough for 2 single beds, has fridge and safe and TV and kettle and all the things that you require in a cabin, apart from a view. Beds comfortable with nice pillows. Turn down service most nights, but no towel animals. As a vegan I always struggle on cruises. We ate in the Lido each meal and found a wonderful food manager, Burhan, who went out of his way to make sure that we had a hot vegan meal each night. The salads were some of the best I have seen on a cruise, with plenty of variety and although I struggled with breakfast only being able to eat fruit, there was ample choice for those that eat a full diet. The main dining rooms unfortunately offered very little in the way of vegetarian or vegan options. We did not eat at any of the speciality restaurants. Entertainment was once again great, with 3 different shows on our cruise, which you have to book once on board ( no charge ). The only issue we repeatedly find on this cruise line is the passengers come in late, stand in the aisle, talk and then leave before the show ends or the house lights come on. Staff did a good job trying to control this but they are fighting a losing battle. Cruise staff brilliant. Godie and his team on this cruise were fabulous and provided a variety of activities, with lots of fun and smiles. They really know how to make you feel welcome and how to get people involve and enjoying themselves. We did a Behind the Scenes tour, which is run by the cruise staff, and found this well worth doing and very interesting. There was dancing and a real party atmosphere most nights. The ship is lovely, and having also travelled on Genting, I liked this ship more. There are less poker machines and while the casino does spill out a bit, its not as bad as on Genting. The place is spotlessly cleaned, with staff constantly cleaning. Only issue is smoking is allowed on board in the casino, and the smoke does waft through the casino and the area around it. After 30 minutes sitting at a poker machine, which is a non smoking area, my clothes smelt of smoke. Although this is a ship designed and staffed for the Chinese market, we may have stood out but never felt left out as Westerners and everything we went to had both a Chinese and an English speaking staff member. We found all the English speaking staff very friendly and found more of the Chinese speaking staff making an effort on this cruise compared to previous cruises. Overall, we had a fabulous time on this cruise, mainly thanks to the cruise staff and how exceptionally nice they are and the generally nice Asian hospitality. Read Less
17 Helpful Votes
Sail Date: December 2018
Just did a 6 days Hong Kong Vietnam Cruise, 2 adults with kids 9 and 11. It was our second cruise. Very glad we choose the PALACE SUITE upgrade, and this particular World Dream cruise-ship. The room is fantastic with a huge bathroom, ... Read More
Just did a 6 days Hong Kong Vietnam Cruise, 2 adults with kids 9 and 11. It was our second cruise. Very glad we choose the PALACE SUITE upgrade, and this particular World Dream cruise-ship. The room is fantastic with a huge bathroom, much storage and an easy-to-fold down sleeper for the kids while the ship is less then a year old having cost almost a billion USD (build in Germany). The Palace VIP upgrade comes with many perks, e.g.: • Personal butler for your room available 6 x 15 hours. Can call her/him from anywhere on the ship to sort out small issues/make bookings/a lost bag/etc. • access to the VIP/PALACE area which covers about 1/3rd of the ship in the front. Economy class passengers do not have access to this area. The buffet restaurant (breakfast, lunch, afternoon tea, dinner and supper till 2am) is fantastic with great views/service/food. No need to queue here (while in economy obtaining a lobster requires strong elbows and immaculate timing Read Less
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