Cruiser Rating
Featured Review
The Land of Lincoln (Illinois River)
"Day 3, Ottawa: The ship is docked at Allen Park, in South Ottawa and across the Illinois River from Ottawa.The most significant event took place when the American Queen, a sister ship to the Countess, sailed by enroute to Hannibal...."Read More
runner19492002
10+ Cruises
•
Age 70s
Filters
1-10 of 30 American Queen Voyages American Countess Cruise Reviews
Review for American Countess to North America River
acablitke08
10+ Cruises • Age 60s
We sailed Oct 2022. We were looking forward to MSY - MEM. The line can’t control the river. The day before we were supposed to fly to MSY, we were notified they couldn’t sail south of MEM because the river levels were too low so we needed to change our flight reservations to MEM. We were promised a refund for any change fees w/in 4 - 6 weeks. Fortunately, our Tours By Locals day trip and our ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello! Thank you for taking the time to leave a review. We are disappointed to hear that you did not have a great experience on American Countess and that the refund process is lengthy. We...
Sail Date: October 2022
Review for American Countess to U.S.A.
runner19492002
10+ Cruises • Age 70s
Always a fun adventure with American Queen Countess! We are a very fit 73 and 72 year old married couple. Most passengers on the ship are near our ages. Many have mobility issues and there are often times of waiting particularly on the buses and getting on and off the ship.
I wrote a previous review ("Life on the Mississippi") in July 2022 regarding the American, Countess. All the negative ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi runner19492002! We are disappointed to hear about the tug boat and missing Hannibal. We are glad you noticed some things have improved. Thank you for your feedback! We will pass it along...
Sail Date: August 2022
Review for American Countess to U.S.A.
CruisinCadie
10+ Cruises • Age 70s
We are a retired couple in our mid-70's. This was our 14th cruise, 2nd river cruise. We sailed on the Countess last May and had such a great time we decided to take another cruise on her. While this cruise was not as great as the previous one, we still had a good time.
I really love the ship. The layout is so convenient and everything is close together. The grand lobby and bar with the ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi CruisinCadie! Thank you for leaving feedback. We are glad to hear that you and your husband enjoyed your cruise. We regret to hear about the tug boat and missing Hannibal and will be sure...
Sail Date: August 2022
Traveled with disabled person
Review for American Countess to North America River
bevahoop
10+ Cruises • Age 70s
I just finished my trip on the Countess. First positive: very nice boat, great cruise and assistant cruise directors who also provided great entertainment. Negatives: We were told there would be COVID testing before the cruise. Upon arriving at check-in we were informed no testing would be done. This information should have been provided before cruise. The steering went out on the boat the first ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello bevahoop! Thank you for taking the time to leave a review. We are disappointed to hear about the tugboat and fire alarm situation. We will pass your feedback along to American Countess....
Sail Date: July 2022
Review for American Countess to North America River
runner19492002
10+ Cruises • Age 70s
We had sailed previously with Victory Cruise Lines who was bought by American Queen. I will begin by stating that this was a very fun cruise and one of the best that we have taken in a life-time of travel which includes approximately 35 cruises. Saying that, there are many minor issues. I am 73 and Wanda is 72 (which is not an issue), two very fit individuals. Most passengers are in their 70s-80s ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi runner19492002! We are glad to hear that you enjoyed your experience sailing with us. We will pass your feedback along to the vessel....
Sail Date: July 2022
Review for American Countess to North America River
georgiafrlittle
10+ Cruises • Age 60s
We chose this cruise because it was the Star Spangled Banner Cruise from Louisville to Nashville.
We stayed in the complimentary pre-cruise hotel, The Brown, which was elegant. Our room was huge!
The check in process was quick and easy. The crew took care of everything. Our bags were handled with ease. We enjoyed the pre-cruise tour of Louisville, including Churchill Downs. It was ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello! Thank you for taking the time to leave us feedback. We appreciate your kind words and am glad to hear that you enjoyed the welcome aboard, the meals onboard, and the daily excursions....
Sail Date: June 2022
Review for American Countess to U.S.A.
CruisinCadie
10+ Cruises • Age 70s
Warning: This may be long and a bit rambling, but there are many good things to say about this cruise.
DH and I are in our 70's. This was our fourteenth cruise overall, but our first river cruise. Way back in February 2020, we booked a cruise from Memphis to New Orleans on the American Queen. After 4 cancellations, 3 due to COVID and 1 due to Hurricane Ida, we said forget it. AQV gave us ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello CruisinCadie! Thank you for leaving us a review. We are so happy that you enjoyed your time on the American Countess. We can't wait for you to join us on a Memphis to NOLA cruise!...
Sail Date: May 2022
Review for American Countess to U.S.A.
Hamlet cruiser
10+ Cruises • Age 70s
I have emailed, left a note on the website, spoken to escalated customer service rep and requested a call from Mr Waggoner to discuss the MAJOR problems on the cruise. Staff on board were wonderful but woefully understaffed. Dining room normally has 16 servers-only six! Food ALWAYS cold-soups always tepid at best.
One stop (can’t call it a port) not planned, had NO services! We needed ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi Hamlet cruiser! We apologize for the staff shortages and food issues, along with the service, medical situation, and entertainment. We have passed your feedback on to the team....
Sail Date: April 2022
Review for American Countess to U.S.A.
Mffthie
10+ Cruises • Age 2020s
Thought this was an interesting itinerary and a group of 10 friends booked through local travel agent. Spent an extra night in New Orleans and stayed on an extra night in Memphis at the end of the cruise. Understaffing was evident from the time of required PCR testing the night before sailing. I spent an hour in line trying to register. They had only two representatives checking ID and ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello Mffthie! Thank you for taking the time to leave a review. We are glad that you enjoyed the Peabody Hotel in Memphis and our onboard entertainment. But, we are disappointed to hear about...
Sail Date: April 2022
Traveled with disabled person
Review for American Countess to U.S.A.
Large1937
10+ Cruises • Age 80s
We were so excited to try the new ship by American Queen. From the time we arrived to check in for our Covid test, it was so disorganized. It took forever to get through all of the procedures and seemed like personel were not prepared. Our rooms were very nice and we had a great cabin steward named Richard. We had ask for early seating at 5:30 as our party of four had issues with eating late and ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi Large1937! Thank you for your feedback. We are disappointed to hear about the food and staffing problems. We will be sure to pass your feedback along to the crew....
Sail Date: April 2022
Find an American Countess Cruise
Other American Queen Voyages (formerly American Queen Steamboat Company) Ship Cruise Reviews
