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American Queen Voyages American Countess Cruise Reviews

-- / 5.0
Editor Rating
27 reviews
Empty lunch buffet at the grill half way through lunch.  salads but no sandwiches.  Patrons waited 30 minutes for it to be replenished
American Countess at Mud Island in Memphis, Tennessee.
This was very steep. Local tour guides said the best dock in Vicksburg was recently bought by American Cruise Lines  - the other guys
This the ship docked at La Cross Wi
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Cruiser Rating
3.6
Average
27 reviews
Ratings by category
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Featured Review
Chicago to St. Louis on the Countess
"While this cruise was not as great as the previous one, we still had a good time.We spent the night in Ottawa and had time the next morning to tour...."Read More
CruisinCadie avatar

CruisinCadie

10+ Cruises

Age 70s

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1-10 of 27 American Queen Voyages American Countess Cruise Reviews


Chicago to St. Louis on the Countess

Review for American Countess to U.S.A.

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CruisinCadie
10+ Cruises • Age 70s

We are a retired couple in our mid-70's. This was our 14th cruise, 2nd river cruise. We sailed on the Countess last May and had such a great time we decided to take another cruise on her. While this cruise was not as great as the previous one, we still had a good time. I really love the ship. The layout is so convenient and everything is close together. The grand lobby and bar with the ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi CruisinCadie! Thank you for leaving feedback. We are glad to hear that you and your husband enjoyed your cruise. We regret to hear about the tug boat and missing Hannibal and will be sure...

Sail Date: August 2022

Traveled with disabled person


The Land of Lincoln (Illinois River)

Review for American Countess to U.S.A.

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runner19492002
10+ Cruises • Age 70s

Always a fun adventure with American Queen Countess! We are a very fit 73 and 72 year old married couple. Most passengers on the ship are near our ages. Many have mobility issues and there are often times of waiting particularly on the buses and getting on and off the ship. I wrote a previous review ("Life on the Mississippi") in July 2022 regarding the American, Countess. All the negative ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi runner19492002! We are disappointed to hear about the tug boat and missing Hannibal. We are glad you noticed some things have improved. Thank you for your feedback! We will pass it along...

Sail Date: August 2022


Lots of problems

Review for American Countess to North America River

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bevahoop
10+ Cruises • Age 70s

I just finished my trip on the Countess. First positive: very nice boat, great cruise and assistant cruise directors who also provided great entertainment. Negatives: We were told there would be COVID testing before the cruise. Upon arriving at check-in we were informed no testing would be done. This information should have been provided before cruise. The steering went out on the boat the first ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello bevahoop! Thank you for taking the time to leave a review. We are disappointed to hear about the tugboat and fire alarm situation. We will pass your feedback along to American Countess....

Sail Date: July 2022


Life on the Mississippi (American Countess-St. Louis to Red Wing

Review for American Countess to North America River

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runner19492002
10+ Cruises • Age 70s

We had sailed previously with Victory Cruise Lines who was bought by American Queen. I will begin by stating that this was a very fun cruise and one of the best that we have taken in a life-time of travel which includes approximately 35 cruises. Saying that, there are many minor issues. I am 73 and Wanda is 72 (which is not an issue), two very fit individuals. Most passengers are in their 70s-80s ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi runner19492002! We are glad to hear that you enjoyed your experience sailing with us. We will pass your feedback along to the vessel....

Sail Date: July 2022


Cincinnati? to Memphis

Review for American Countess to U.S.A.

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CruisinCadie
10+ Cruises • Age 70s

Warning: This may be long and a bit rambling, but there are many good things to say about this cruise. DH and I are in our 70's. This was our fourteenth cruise overall, but our first river cruise. Way back in February 2020, we booked a cruise from Memphis to New Orleans on the American Queen. After 4 cancellations, 3 due to COVID and 1 due to Hurricane Ida, we said forget it. AQV gave us ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello CruisinCadie! Thank you for leaving us a review. We are so happy that you enjoyed your time on the American Countess. We can't wait for you to join us on a Memphis to NOLA cruise!...

Sail Date: May 2022


Understaffed, overrated, not what was promised

Review for American Countess to U.S.A.

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Hamlet cruiser
10+ Cruises • Age 70s

I have emailed, left a note on the website, spoken to escalated customer service rep and requested a call from Mr Waggoner to discuss the MAJOR problems on the cruise. Staff on board were wonderful but woefully understaffed. Dining room normally has 16 servers-only six! Food ALWAYS cold-soups always tepid at best. One stop (can’t call it a port) not planned, had NO services! We needed ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi Hamlet cruiser! We apologize for the staff shortages and food issues, along with the service, medical situation, and entertainment. We have passed your feedback on to the team....

Sail Date: April 2022


Lower Mississippi on American Countess

Review for American Countess to U.S.A.

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Mffthie
10+ Cruises • Age 2020s

Thought this was an interesting itinerary and a group of 10 friends booked through local travel agent. Spent an extra night in New Orleans and stayed on an extra night in Memphis at the end of the cruise. Understaffing was evident from the time of required PCR testing the night before sailing. I spent an hour in line trying to register. They had only two representatives checking ID and ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello Mffthie! Thank you for taking the time to leave a review. We are glad that you enjoyed the Peabody Hotel in Memphis and our onboard entertainment. But, we are disappointed to hear about...

Sail Date: April 2022

Traveled with disabled person


Did not live up to our expectations

Review for American Countess to U.S.A.

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Large1937
10+ Cruises • Age 80s

We were so excited to try the new ship by American Queen. From the time we arrived to check in for our Covid test, it was so disorganized. It took forever to get through all of the procedures and seemed like personel were not prepared. Our rooms were very nice and we had a great cabin steward named Richard. We had ask for early seating at 5:30 as our party of four had issues with eating late and ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi Large1937! Thank you for your feedback. We are disappointed to hear about the food and staffing problems. We will be sure to pass your feedback along to the crew....

Sail Date: April 2022


American Countess Deboggle

Review for American Countess to U.S.A.

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DAPRiDG
6-10 Cruises • Age 60s

First time American Countess cruiser. I am a frequent traveler. Many cruises and adventures. Worst service and attitude from restaurant staff I have ever experienced. Dinner was served cold every night. If you miss lunch no food is available. Do not bother to ask them to replenish Worst experience ever and I have 5 days left. Marketing definitely misrepresented amenities online. Will never return. ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello DAPRiDG! We appreciate the feedback; however, we are disappointed to hear that you did not enjoy your experience aboard American Countess. We will pass your feedback along to the crew....

Sail Date: March 2022


Wonderful first river cruise

Review for American Countess to U.S.A.

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MTMeg
2-5 Cruises • Age 70s

We had talked about a Mississippi River cruise for years, and finally decided to do it. The cruise lived up to our expectations and then some! The pre-cruise process was a little confusing and disorganized, but we appreciated the Covid testing, knowing everyone onboard had tested negative. The Peabody may be a grand old hotel, but the rooms are small and the bathrooms even smaller. We were ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi MTMeg! We are so happy to hear that you enjoyed your voyage with us on American Countess. We will pass your feedback along to the vessel. We hope to welcome you back aboard in the future!...

Sail Date: March 2022


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