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American Queen Steamboat Company American Countess Cruise Reviews

-- / 5.0
Editor Rating
14 reviews
This was very steep. Local tour guides said the best dock in Vicksburg was recently bought by American Cruise Lines  - the other guys
This the ship docked at La Cross Wi
The best dessert: a s'mores cheesecake.
Dinner with a view
See all photos
Cruiser Rating
4.1
Very Good
14 reviews
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Featured Review
A perfect trip on the American Countess
"Although my wife and I are seasoned travelers, we were delighted at the opportunity to take our first-ever cruise on AQSC’s newest jewel to her crown: the American Countess. With high expectations, we embarked in..."Read More
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Countess Cruiser

First Time Cruiser

Age 60s

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1-10 of 14 American Queen Steamboat Company American Countess Cruise Reviews


Mississipi river Minneapolis to New Orleans

Review for American Countess to U.S.A.

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drlee
10+ Cruises • Age 70s

We have long had a desire to take a Mississippi river cruise its entire length, from Minneaolis to New Orleans. After a couple of outstanding river cruises in Europe, we were excited to try something in our home country. Cruises that travel the entire rivers are rare, most are sold as seven day/half river cruise. So we booked this based on research and itinerary. We do wish that later cruises were ...
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Sail Date: August 2021


Great People Beautiful Boat Rough Ports NO Internet

Review for American Countess to North America River

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Hummer13
6-10 Cruises • Age 60s

The ship is beautiful! Our room with private balcony was worth it. The food was plentiful and mostly good. The crew was mostly helpful. A few never smiled. (Bad contract maybe?) The Riverlorian was one of the best in the nation. Learned a lot. Entertainment on the stage was over the top. Weather was perfect! Room was well taken care of. Off ship Hop On Hop Off was good. Those are all the good ...
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Sail Date: August 2021


AQSC Puts the "Cuss" back in Customer Service

Review for American Countess to North America River

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raleepe
6-10 Cruises • Age 60s

Beautiful scenery, great entertainment, fair excursions, rude & inept customer service, and the most grossly mis-managed food service operation I’ve seen in my entire life. AQSC puts the “cuss” back in customer service. This was our 10th cruise (river and ocean) and by far the absolute “bottom of the barrel”. Here are my observations (from best to worst) and what you can expect from an AQSC ...
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Sail Date: August 2021


Beautiful ship

Review for American Countess to U.S.A.

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holarl
First Time Cruiser • Age 60s

The American Countess is a beautiful clean new ship. The ship has large windows in the library and card rooms to watch the river, and lots of chairs on decks. I went down the Mississippi from Memphis to New Orleans. I have some foot problems and the company provide a golf cart at every landing to take people from the ship to the excursion bus, so I availed myself of that service. I loved every ...
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Sail Date: August 2021


No real regard for the needs of a handicapped passenger

Review for American Countess to U.S.A.

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sltkdt01
6-10 Cruises • Age 60s

Booked this cruise for my mom's 90th birthday celebration. When I requested a handicapped room, I was told all rooms are handicapped accessible. They were not. We spent the first day and a half waiting for an accessible room. I requested and received confirmation that we were seated for early dining as my mom needed to eat at a particular time, not at 8 pm in the evening. We boarded the ...
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Response from JaneF, Guest Relations Manager

Dear sltkdt01, We are so sorry about the unusual experience with the golf cart. We know our guests need help getting around in port. I’m glad you spoke with someone on board about this so...

Sail Date: June 2021

Traveled with disabled person


Wonderful in every way!

Review for American Countess to U.S.A.

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skenny5
10+ Cruises • Age 70s

We are currently on the boat going from Memphis to New Orleans and couldn’t be happier. Five stars on all counts: the ship, the service, entertainment, food, and included excursions. First of all, the ship itself is beautiful! Every public space and the cabins are well thought out. The grand lounge and bar area has big windows providing a great view of the river. It’s a wonderful space to ...
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Response from JaneF, Guest Relations Manager

Hi skenny5! Thank you for your lovely review. We love hearing that our guests are enjoying their voyage. I think you will love our sister ship Ocean Victory! A very different vessel and...

Sail Date: June 2021


Some Thoughts on my May 23 American Countess River Cruise

Review for American Countess to U.S.A.

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Beth Y
10+ Cruises • Age 60s

This was my first ever river cruise after 37 ocean cruises. I enjoyed it, but expected a premium experience for the price paid, and it fell short in a few areas. My week in a solo cabin on the Countess (a $3,000 total fare) was $600 more than a week on my favorite ship ever, the Queen Mary 2, where both the food and the service were really outstanding. The food on the Countess was very good, ...
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Response from JaneF, Guest Relations Manager

Dear Beth Y, We appreciate you sharing how much you overall enjoyed your experience with us! I do want to apologize for the missed Earl Grey and the wait at the host stand. It sounds like we...

Sail Date: May 2021


Mississippi River cruise

Review for American Countess to U.S.A.

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CruiserFromMaine
10+ Cruises • Age 60s

We cruised on the American Countess which left New Orleans on May 16. Overall it was a good trip, particularly the entertainment and the dining. The cruise included one night at the Hilton Riverside in New Orleans. This allowed for a conference room to be used for pre-cruise COVID testing. That part was easy and we got our results via email in about an hour. Check-in was complicated by ...
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Response from JaneF, Guest Relations Manager

Hello CruiserFromMaine! Thank you for your thoughtful feedback. We’re glad to hear that you overall enjoyed your voyage with us on the Mississippi River! It’s always nice to hear that the...

Sail Date: May 2021


Excellent Mississippi River Cruise

Review for American Countess to U.S.A.

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DroopyCruiser
10+ Cruises • Age 60s

Overall Experience: We were rescheduled several times due to cruising restrictions related to the pandemic so we encountered some disappointments along the way. American Queen Steamboat Company (AQSC) did everything in their power to get us on the earliest cruise possible and threw in some very nice perks for our inconvenience. We were able to cruise May 16, 2021. We are not new cruisers ...
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Response from JaneF, Guest Relations Manager

Hi DroopyCruiser! Thank you for your review. It's good to hear that even in the face of traveling under new restrictions that you still had a great voyage! It means a lot to us that you...

Sail Date: May 2021


A perfect trip on the American Countess

Review for American Countess to U.S.A.

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Countess Cruiser
First Time Cruiser • Age 60s

Although my wife and I are seasoned travelers, we were delighted at the opportunity to take our first-ever cruise on AQSC’s newest jewel to her crown: the American Countess. With high expectations, we embarked in late March for a 5-night trip out of New Orleans bound for Memphis. Summary? We were thrilled with every single aspect of this trip, one which exceeded our hopes far beyond our capacity ...
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Response from JaneF, Guest Relations Manager

Dear Countess Cruiser, We are so happy to hear that you enjoyed one of our very first voyages on American Countess! We have worked very hard to create a safe and fun experience as we get...

Sail Date: March 2021


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