2 Helpful Votes
Sail Date: August 2019
This was my first cruise however my parents were with us and they had been on many cruises. We were extremely disappointed as soon as we stepped on the ship. This shop had 2 tiny pools, 3 whirlpools and an over 21 area that did not mean ... Read More
This was my first cruise however my parents were with us and they had been on many cruises. We were extremely disappointed as soon as we stepped on the ship. This shop had 2 tiny pools, 3 whirlpools and an over 21 area that did not mean anything. The pools were so small it was impossible to get in. There was 1 store, a tiny candy shop for kids and 1 jewelry store. Nothing at all to do. They had a treasure hunt for the pictures that team members on the ship had taken. Each day you had to go on a search. No link or sign in to make things easier. I know I missed pictures and was very disappointed. Now the food that’s a whole different story. The buffet was so packed that it became too much and it was easier not to eat. No healthy food at all. It was also beyond hot. How can you stand in a line for an hour to eat in the heat. It was complete insane. The ports were beautiful and the staff was top notch. It is unfortunate that a ship like that has to have such bad reviews because the waiters, housekeepers and all were simply amazing. Unfortunately this ship left a really bad taste in my mouth and probably will be the first and last cruise for my family! Read Less
4 Helpful Votes
Sail Date: August 2019
250, million Dollar renovation what a joke had an interior spa room it was very nice the Stuart was excellent but other than that I don’t know where they spent all the money on the spa was very nice the food was so so very overcrowded ... Read More
250, million Dollar renovation what a joke had an interior spa room it was very nice the Stuart was excellent but other than that I don’t know where they spent all the money on the spa was very nice the food was so so very overcrowded the pools were terrible the shows were so so they nickel and dime you to death just watch out for all the waiters only wanna do is serve you tons of drinks I wouldn’t go on carnival again We did a personal behind-the-scenes tour met the captain he was very nice other than that the ship is nothing to rave about 20-year-old Rheem promised ship that should’ve spent their money someplace else they’ll get five years out of it and then they’ll retire and sell it to somebody else I wouldn’t go on it very overcrowded out of New York Oh just one more thing their cruise director the flying Scotsman is terrific he is the best thing they have if they lose him the ship is dead Read Less
2 Helpful Votes
Sail Date: August 2019
We sailed on the Carnival Sunrise as part of a large 40+ group of friends, so we did not choose this particular ship or itinerary. We have sailed with Carnival before and are Gold level members. Embarkation: We were pre-assigned a ... Read More
We sailed on the Carnival Sunrise as part of a large 40+ group of friends, so we did not choose this particular ship or itinerary. We have sailed with Carnival before and are Gold level members. Embarkation: We were pre-assigned a time to show up to check in for boarding. That was excellent and went very smoothly. Hats off to Carnival and the NYC port for making what used to be a nightmare, a pleasant experience. Cabin. We had a balcony cabin on level 6. We were near the Atrium. The room was quiet despite the loud night-time parties in the Atrium. The room location was ok for most areas of the ship we frequented. Our cabin steward and staff were extremely friendly and efficient. Our plumbing worked fine! Balconies were cleaned during our cruise, which was nice. Plenty of USB & AC outlets for our electronics. Air conditioning was sufficient. Public areas: The pool areas were crowded as usual on a ship, especially on sea days as you would expect, however, the pools are too small for the number of guests on board. We did not even want to go in as there were shoulder to shoulder people in the pool most of the time. NOT INVITING!. The lack of staff to clean the dishes from the pool area made for a messy area much of the time. Poor ship design between the Guy's Burger joint and the Lido Marketplace made a narrow passageway that caused traffic jams constantly. I was always afraid my food would be knocked into and spilled moving from outside to inside. The coffee/tea area, ice cream machine and the pillar/railings make for a very narrow 2 way passage. The air conditioning in some areas either did not work or was poorly designed. We found "hot spots" all over the ship. Food: The dining room food was fine, wait staff worked very hard. Most of the time I received what I ordered. The Lido marketplace buffet was overcrowded most times, It seemed to run past the stated closing each day as there were still people waiting in line to get food at the closing hour. Buffet food was ok, not exceptional. We ate there only twice. Guys burger joint was fast and good, the Blue Iguana Cantina was OK but fast to get food, Pig & Anchor was excellent! Highly recommend if you like southern BBQ! Lucky Bowl was excellent! No lines to speak of most of the time. we ate there frequently. Did not try the 24 hour pizza but we heard it was good. Did not try Bonsi Sushi (extra charge), it was empty most of the time. The Red Frog pub was a large area, not crowded, beers were ok. Personally I did not like the Red Frog "red ale", but the Toasted Amber was good. The ship seems to have only 4 flavors of ice cream (chocolate, vanilla, strawberry & butter pecan). Only the first 3 are available soft serve, butter pecan is available in the dining room with the other 3 flavors. Personally I wanted more choices in the dining room as Ice cream ins my choice of dessert. Not a fan of cakes, etc. Lido buffet was also one of the poorly air conditioned areas of the ship, it was hot most of the time, which made eating uncomfortable. Staff was good cleaning the tables. Ports of call: Grand Turk: The ship dock at Jimmy Buffet Margaritaville. Just a pool/beach stop, nothing to see there. Food & drink is for purchase only, not free. We took a private trolley tour with Island Trolley Tours (not a ship excursion). the were excellent. If you want to see the island, this is the only way ($30/pp) Ship tour is twice that. Buy tickets on beach or online prior. San Juan: Ship docks right in town, El Morro is a long walk but do able with the time allowed. Amber Cove: Another pool stop. Pools are very crowded both in Margaritavile & Amber Cove. Nothing to do there other than shop & swim in the waist high water. We did not swim in the pools as we dislike over crowded pools with no shade opportunity other than hiding under a foot bridge. Disembarkation: Handled well. we lined up around 0830 to get tags. we had tag # 8. This got us off the ship around 1030. We waited in the Liquid Lounge. The only complaint I had was I did not have any idea when our number would be called. We had someone picking us up and I was not sure when to tell him to be at the dock. Geting off the ship and getting our luggage was excellent, and efficient. Customs was a breeze! Final thoughts: Level 3 was the best serenity area on the ship. Forget the official Serenity deck as it was also overcrowded and no shade. Deck 3 off the Atrium was quiet, had a panoramic ocean view, a nice breeze, and was near the Atrium bar. Plenty of deck chairs also! If you like crowds, loud parties, so so ports of call and long lines...this is the cruise for you! Read Less
2 Helpful Votes
Sail Date: August 2019
This was my platinum cruise and was very convenient choice for us but I absolutely do not want to ever go on this ship again and will def rethink ships remodeled! This ship was old and had a negative history. ( fire,arrest and even a ... Read More
This was my platinum cruise and was very convenient choice for us but I absolutely do not want to ever go on this ship again and will def rethink ships remodeled! This ship was old and had a negative history. ( fire,arrest and even a death ) So in order to save the ship they had to change the name and redo. Big problem was they didn't think it all through or just didnt care) It was a smaller older ship. The corrections made them more money and passengers more annoyed They did away with laundry rooms on most floors and added more rooms. They made everything we like smaller! They added more dining choices BUT many are for a price! They took away much of the dining space ( free) and left people waiting in ridiculousy long lines for food... The pools were literally standing room only ! Serenity did not have their own pool either. SMOKING!!!!!!!!!!!! I smelt smoke pretty much everywhere. I know this is huge issue for many but one would think remodeling would help things but it certainly did not. Carnival ships are set up the worst of all ships when it comes to avoiding second hand smoke,, In order to get to certain areas you have to walk through the casino which is ALWAYS disgustingly full of smoke! Not only that but the area is open to all the floors of the atrium so the smoke hits everyone! Constantly seeing people walking around with their faces covered. They have very very little food for kids and it was an issue just to get milks and juices. unless the go to the camp carnival, there is nothing for them to do. They took away most of the free room service . It now only goes to 6p . After 6 you pay! To sum it up. They added more rooms to make more money . More people with less room to play ( except casino) less free dining, Read Less
4 Helpful Votes
Sail Date: July 2019
If I could do two and a half stars, I would. We decided to do a cruise, which was not something we had ever done before. We decided on this ship because it was well priced, out of NYC (which is where we live), recently refurbished, and ... Read More
If I could do two and a half stars, I would. We decided to do a cruise, which was not something we had ever done before. We decided on this ship because it was well priced, out of NYC (which is where we live), recently refurbished, and Carnival has a good reputation as being a family friendly cruise line with great kids amenities. The Good: The stewards and other staff were lovely. Very nice and friendly. The Bonsai Sushi Restaurant was very good and well priced. Lucky Bowl was a terrific lunch time option if you didn't mind eating soup for lunch when it was 90 degrees out. The lobster rolls were good at the seafood shack, but also had an additional up-charge. The fries were consistently excellent. Chris Williams (the cruise director) was a lot of fun. Puerto Rico was an excellent port and we had a terrific time there. The kids really enjoyed putting on their bathing suits and watching movies while in the pool on the Lido deck. The Average: I was in one of the Port Hole rooms and one of the beds is obviously a sofa that is converted into a bed. It was very hard. My husband slept in the other bed which was far too soft for me. In room entertainment is very limited. Our snorkel excursion at Grand Turk was fine. Trivia contents we mostly esoteric and not real competitive trivia. The Bad: Honestly, where to begin? There were lines for everything. The ship is very poorly laid out and very cramped. They said the anytime dining and the set time dining had the same menus, but they did not. My kids (7/9/10) HATED the kids club. After the first day they referred to it as "baby jail" and refused to go. The reason for this cruise was the great amenities for kids. While they liked the water slides and the ropes course, that was about it. For a ship that was recently refurbished, it was very run down. Sewage smells in the hallways, the sprinkler head in our cabin was held on with duct tape, doors did not close, things had already fallen off the walls and elevators consistently did not work. Restaurants: (in order of appreciation): Bonsai Sushi (mentioned above) -- up-charge Fahrenheit 555 -- up-charge. The Waygu beef was excellent, the lobster bisque excellent, and that was about it. It was as good as any third tier steakhouse. The service was OK. Seafood Shack -- up-charge Excellent lobster rolls and fries. The crab was meh. Avoid the oysters. Lucky Bowl -- Included VERY good, as long as you are okay with soup on a hot day. Cucina de Capitano -- Up-charge. Pretty consistent pasta place. Not sure why there needs to be more than a $5 up charge on this. Hit or miss at lunch (when it is free). Meat Lasagna was odd. Felt like it was made with brisket. The Pizza place (I can not remember the name) - Included. It's good. Sunrise Restaurant -- Included. VERY hit or miss. The service is slow. The waiters mostly didn't understand special requests and you would have to ask multiple times. The food went from absolutely awful (salmon my first night...sad shrimp cocktail) to delicious (my kids loved the pork chop. The chicken breast was very good). Avoid the fruit "soups". They taste like melted ice cream. Brunch here was surprisingly good, however, and I highly recommend the brunch spaghetti. It was delicious. Guys Burger Joint (burgers) -- Fine for burgers. Tastes like fast food, which is is. Blue Iguana (Mexican) - Not great. BBQ Place -- never tried. Deli - (hit or miss) Lido Marketplace - AWFUL. Badly laid out. No concept of line management. We did this as infrequently as possible, but it made all the other restaurants around it feel cramped and uninviting. The food was truly awful with the exception of the Indian buffet day for some reason.(I tried it that day as a joke and was pleasantly surprised). I will not do a carnival cruise again. avoid. Read Less
8 Helpful Votes
Sail Date: July 2019
We chose this cruise as a family vacation for 16 of us. We love cruising and have probably done about 6 over the years, but this was our first Carnival cruise, and sadly will probably be our last. This crew is MISERABLE, never, EVER have ... Read More
We chose this cruise as a family vacation for 16 of us. We love cruising and have probably done about 6 over the years, but this was our first Carnival cruise, and sadly will probably be our last. This crew is MISERABLE, never, EVER have I ever met a staff so UNFRIENDLY! Our only saving grace was our waiters, other than that, NO ONE ! Yes, we all have bad days, but to be down right rude to guests is unacceptable. For example being told, "Isn't that what the sign says?" (with a shake of her head) after asking a simple question at one of the stores on the Promenade, having eyes rolled at you by more than ONE staff member, or having pictures swiped out of your hand at PIXELS... What is that about? I believe this ship is severely understaffed, and yes, that will cause unhappiness with the crew, but honestly you expanded the number of guests to close to 4,000 and yet did not increase your staff (I asked, they didn't!). So, what does this result in? LONG lines EVERYWHERE (ex: food, and events), not enough seating to adequately meet the needs of your guests, oh and did I mention, grumpy, rude, staff? You go on vacation to get away from it all, this was a rude awakening for us. Every other cruise we ever went on had staffs that went above and beyond, and truly deserved praise (, to actually have my room steward ask we twice, "So, you mean you want me to come in twice a day?" ....LOL, ummmmmmm, yes, a steward straightens in the morning, and folds down the beds at night. What am I missing? Is this not a "Carnival" norm? This is a beautiful ship, and with all this being said, we made the most of this vacation. My issue is really with Carnival, we are long time Royal Caribbean guests, and wanted to give the FUN ship a try, but this was it for us. When you invite almost 4,000 guests aboard, the expectation is that it will be a memorable experience for all 4,000 on board, I mean after all, isn't that what they paid for? I understand this is my opinion, and others may feel differently, however, when 16 people in one group agree that this was the worse cruise experience any of us have ever had...I am glad I wasn't the only one to experience it. Like others, I was so excited for this cruise, and now that it is over, this is the ONLY negative review I have ever written. When someone as easy going as myself has a problem, believe it! Read Less
7 Helpful Votes
Sail Date: July 2019
Book another cruise, it’s not a vacation, this experience only consists of many many lines. The buffet area is really small to accommodate all the passengers, the line is constantly very long to get food. People would take their time ... Read More
Book another cruise, it’s not a vacation, this experience only consists of many many lines. The buffet area is really small to accommodate all the passengers, the line is constantly very long to get food. People would take their time picking out what they want slowly in the pile of food which also delays the line. Then you have people that are afraid to line up again, (after about 15-20 minutes of waiting) They take piles and piles of food so they don’t have to line up for a second time and end up wasting food. In addition, they take all that food the tray is almost empty for others who have also been waiting. I must say the lucky bowl is quite fast and very good but they are not open all the time. The pizza is open 24 hours. The crust is really thin but it’s good. Again, the line is extremely long. A woman in front of me ordered 7 pies, taking all the pizza that was left. Everyone behind her ended up waiting another half hour for more pizza to be made. The burger place is good but the line is also horrible. The deli is not always open, you do have lots of options. Cold and hot sandwiches, but the line is horrendous. At the buffet, my mother in law wanted two pieces of corn so instead of lining up, we nicely asked a woman on the line if we could go in front of her to get it and leave. The lady behind her started getting loud and insisted that we line up. Her attitude was uncalled for and extremely rude. Everyone on that ship was there to have a good time, I see no reason for her to have yelled at us. We never had a problem letting someone just grab what they wanted as long as they asked. There are not much choices with restaurants, you have the sunshine and radiant, the servers are overly worked and you can tell they are super tired but still continue to do their jobs. I must say the waiters are doing their best to keep everything very professional. The food is not a big deal, and there are not much choices, but it’s better than lining up. All the other restaurants such as: Sushi, steak house ($38per person), and Italian food require an additional charge. Why is there an additional charge for food on top of the $6,000 that we paid for the 4 of us. We were all very excited to visit Grand Turks. What a disappointment. The beach is only a few feet away from the ships, leaving very little room to swim. The area is so dirty. There is garbage everywhere and a lot bugs crawling on the sand. I kept asking cruiseship members which chairs and umbrellas belonged to carnival-no one was able to answer me. Every chair we parked on some guys comes up to us harassing for us to pay $25.00. They said the beach chairs in the front all belongs to them and the beach chairs in back belongs to carnival. No cruise members there for us to ask and by the time we settled everything down we just gave up arguing with him and just paid him. On top of that there’s an area where these ppl have a horse tied up on this tree, the smell at that area I felt like we were in a zoo. San Juan is nice and all site seeing and shopping Amber cove my kids really enjoyed it cause the pool is big and nice. Plus shopping area is big. Entertainment; we’ve been to many cruises the cruise director, the Scotsman is okay. He told us when we see him say “Hi Chris” guess what when we see him he really don’t want to be bothered. In front of a big crowd of ppl he’s all nice and approachable but in reality he’s like don’t bother me! Same ppl doing singing and dancing every night, not too entertaining, magic show sucks just this one guy doing only jokes and card tricks. Juggler is a good show. Pool and slides: don’t bothered going to the pool it’s alway very very crowded. There’s only two small pools for 3800 passengers, WTH. Teenagers running everywhere. During the last day of cruise we had to call security cause kids where knocking on our doors running away. Then we saw them throwing ice cream cones on the stairway. We booked 6 cabins for a family reunion, the pulled out beds is so old and painful to sleep on it. I paid extra for a suite cabin, we have a couch that can turned into a king size bed, the most uncomfortable and hard bed ever. Aches and pains the next day. We made a complaint about the bed with guess service, they gave us a foam top that did nothing. Bottom line don’t spend your money on this cruise ship, the ship is small to accommodate all the guests. Everything they want to charge. They kept the casino open all the time so they can take your money. It’s the worse and last carnival cruise for us. We are done with them. Read Less
3 Helpful Votes
Sail Date: July 2019
We chose this cruise because the port was New York which was a manageable drive. The embankment was annoying we sat in boiling heat waiting to get onboard for about 2 hours. Once onboard, we had to PAY for drinks and could not use Cheers ... Read More
We chose this cruise because the port was New York which was a manageable drive. The embankment was annoying we sat in boiling heat waiting to get onboard for about 2 hours. Once onboard, we had to PAY for drinks and could not use Cheers pkg until the next day. The entertainment on the ship was great, talented dancers/singers, hilarious comedians, the folks running games onboard were friendly and personable. The karaoke was disappointing at times because usually loaded with kids- no separate adult sessions. The so called ADULTS ONLY area was impossible to use due to folks leaving their stuff there all day long. There was ONE buffet for the over 3,000 passengers(ship was overbooked). The wait to get food at the Buffet was usually about 20 to 30 minutes. The food in the main dining rooms where dinner is served was less appealing than the buffet so we didn't bother to waste our time after trying it a couple times. The room stewards were amazing because not only did they clean your room in the morning and at night, they gave you personal attention. Due to the poor design of this ship, you had to walk through the Casino located on deck 5 in order to get from one side of the ship to the other. While the entertainment and a handful of crew were amazing, the overall experience was unpleasant. In the end, the value we got for our money just did not amount to much and we would not go on this ship again. In fact, I am not sure we would do CARNIVAL again. Read Less
4 Helpful Votes
Sail Date: July 2019
1. This cruise out of New York to Turks and Puerto Rico and Dominican republic was 9 days it was way to long.... we loved Grand Turks it was a beautiful island and good for beaches and snorkeling. The rest of the ports was not good we had ... Read More
1. This cruise out of New York to Turks and Puerto Rico and Dominican republic was 9 days it was way to long.... we loved Grand Turks it was a beautiful island and good for beaches and snorkeling. The rest of the ports was not good we had to take a taxi to the beach a ways away in Puerto Rico. Amber cove was just owned by carnival they had zero access to beach we could not go in the ocean not even if we rented a kayak you could not go in the water. The DR was super expensive they wanted $120 for the 3 of us to be taxied to a beach. We never went. The pool at Amber cove was small 3ft deep not something to be thrilled about at all. We didn't want to go into the DR because of all the scary things happening with deaths and such. My Husband took a quad adventure in Puerto Rico not impressive at all it was 1 hr drive to get there then you had a 1.5 hr on quad that you only went 15 mph you couldn't go any faster very boring no wildlife then back on a bus ride 1 hour back, definitely not worth the price at all dont waste your time on this excursion. On the cruise the juice tasted like pure concentrated juice you could not drink it it was gross. We were bummed about the 24hr food the only thing that was open the whole time was a pizza place the pizzas were small and very thin crust. They closed all the other food early. The buffet food was not impressive very bland not much flavor at all we had to salt everything. The one thing we loved was the sea bass and steak. The lines for food were sooo long Everything else we were not happy with. The restaurant was nice but the service was very slow. I think I know what's happening they book the cruise to the MAX of people then you have to wait a very long time for food. Always a long wait for food. The very best thing that they have going for them is their self serve soft Ice cream. This cruise is definitely meant for people who loves the heat and doesnt mind waiting long periods of time for food and they just get drunk. This is a drunk cruise. LOTS of people drunk. The water slides is super small. No elevator to the top so my son in a wheelchair could not go on the slides. Oh and you can forget going swimming in the pools there is 2 very small pools that were packed with people we never used their pools the entire time we were on the cruise. The water in the pools were so gross brown in color. You had to pay for everything on board including wifi, drinks beside nasty juice, water & coffee . We downloaded the hub app they said you can keep in contact with your family why on the cruise well you even had to pay for that $5each person such a rip off. Seriously we paid over $1000 per person to go on this cruise and they cant even pay for us to keep in contact with our loved ones on the cruise. (The people you came with not the ones back home) so for the price of this cruise we are NOT happy with the service the cruise itself was supposed to be brand new uumm no not even close they may have put new rooms in and new carpet and new restaurants in but there were alot of stuff on board that we noticed was not new. The layout of the ship was poorly constructed. They were sawing off railings at the buffet while people were trying to eat. I know they have to fix things but they could have waited until most people went to bed not during lunch hrs. The hub app doesnt even work half the time they dont get my messages. They let people smoke inside the casino and the smoke travels to the other floors. The A/C in the rooms has a max on it it was not cool enough for us as there was 4 people in a small room. We had to ask for fan. The main show with the singer's and dancers not very good. Their singing was poor( best off lip singing sorry) and their shows were mostly sexual which I felt was distasteful. Some bartenders we watched didnt give full shots when preparing drinks Read Less
7 Helpful Votes
Sail Date: July 2019
I was limited both with time and finances so I tried to avoid 5 plane tickets to a European port and chose this ship and cruise line. This ship came out of NYC which from the start raised a red flag. The entire ship; entertainment, ... Read More
I was limited both with time and finances so I tried to avoid 5 plane tickets to a European port and chose this ship and cruise line. This ship came out of NYC which from the start raised a red flag. The entire ship; entertainment, food, and clientele was catering to the urban/hip-hop crowd. I've been on a total of 5 cruises and have gone on back to back cruises out of Italy through Royal Caribbean the past 2 years and never experienced anything such as this. The bartenders confirmed that whatever port you leave is what comes with it. 1) Staff: For a small ship it was very understaffed and the few they had just walked around moping around the deck. Since there are no garbage cans on the open decks where you lay in the sun, the food plates, cups, and napkins were left on the chairs or on the deck to be blown all over the place. I watched several employees walk past chairs where there were dirty plates and cups out in the open and they didn't pick them up. Bartenders and servers would ignore you once they saw that you had the drink package. I've never had to wait for drinks more than 5 minutes on other cruises. The 2 decks that I spent most of the time on LIDO included had water near the pools which is normal, but I almost fell twice near the bars and juice machines because water was flowing everywhere. 2) The "drink package": For starters I'm not a huge drinker, but can make 8 days of drinking worth it. I think with tax it was over $400 with the 10% off discount. The package is NOT included on the day you embark so be prepared to spend money the 1st day. Oh yeah, they allow each adult to bring on board a skinny bottle of wine, BUT you are charged $15.00 for them to open the bottle even if you opened it already. The few basic drinks that I had did have alcohol in them so they weren't awful, but you are limited to 15 drinks per day so spread them out. Soda is included, but the diet coke tasted like flat expired pepsi with a coke label on the can. If you want a great tasting drink with good service go out of your way to the Alchemy bar only. By far the only thing I liked on this cruise. 3) Food: I've never been a huge fan of the restaurants because you order 2-3 things and thats what you get so the buffet is usually a good option. The set up for the buffet on this ship is like a cafeteria. 2 lines where you have to wait until you get to what ever you want even if its only 2-3 things. However, if you are privileged like some of the rude guest on the ship they will jump in and grab only what they want. A good buffet would have several double sided islands where you can jump around to whatever you feel like having. The seating was always packed which meant more plates out on the decks. The clientele scarfed up everything in sight no matter how bad it tasted. To top it off the food was gross. There was nothing appealing that I wanted to go back for. There are 2 Guy Fieri options; the burger place and the pork place. Both were the only things worth eating outside the restaurants. Sushi bar was cheap and good too I will say. Ice machine and ice cream machines were constantly having issues. 4) Entertainment: By far my biggest complaint on tis cruise. Pop stars band was good, but had to play songs that pleased the urban crowd only. On other cruises that I've been on there were a pop band, latin band, solo artists and several piano players who played popular hits. This ship had the Pop stars, 3 violinists that put you to sleep, a piano bar that made you feel claustrophobic, a reggae solo artist with a 7 song playlist, and a DJ who also played R&B. The karaoke bar hour a 1 hour window, but was packed before if started with the same crowd every night. The playlist again was R&B, Soul, New-aged POP so don't bother looking to sing anything you had plans for. We saw the Soul bound show which was good,but the other 2 weren't as good. Latin nights was their version of Latin music; Shakira, Jennifer Lopez, Gloria Estefan, Pitbull etc. Don't bother waiting to hear any Salsa, Merengue, or Bachata anywhere on the ship. The ship stopped in Puerto Rico and DR for Gods sake. The Limelight club at night had a DJ who could only play Hip Hop style music; i.e. Notorious B. Several events that they schedule such as mini golf whole in one competition, nobody from the staff showed up and they never happened. Again completely understaffed. In general I couldn't wait to not only get off that ship and go back to work, but to also write this review. My kids were bored to death The rope course was closed most of the time and the pools were loaded with hair and god knows what floating in there. Cruise director was the most annoying person to hear at 8:00 AM over the speaker every morning. Sorry Chris. To top it odd we had neighbors who would talk outside their cabins with their whinny kid for 30 minutes while the rest of the hallway was trying to sleep. The clientele would not mingle with us no matter how hard we tried. Carnival has lost all my desire to ever book them again and I will never take any cruise line out of the tristate area. Pay the extra money and fly to distant ports. You won't be sorry. I'm going back to Royal Caribbean or Norwegian from now on. Read Less
2 Helpful Votes
Sail Date: June 2019
Apparently the main objective of Carnivals transformation of the Triumph into the Sunrise was to increase their revenue and the customer be damned. While some welcome amenities were added, more of the focus of the renovation was apparently ... Read More
Apparently the main objective of Carnivals transformation of the Triumph into the Sunrise was to increase their revenue and the customer be damned. While some welcome amenities were added, more of the focus of the renovation was apparently devoted to additional cabins than to passenger amenities. Cabin: The ocean suite was quite spacious and clean. Air conditioning within the suite seemed a bit lacking, even on the coldest setting temps rarely dropped below 76 degrees. We had an issue where the toilet would repeatedly flush itself for minutes at a time after use. A metal railing securing the bottom of the shower door kept falling off. Overall we were not happy with this cabin. Dining: Forget about the Lido Marketplace as it is unbelievably crowded compared to any other ship I have been on. We only tried it for breakfast on our first 2 days. Buffet lines greater than 30 minutes were the norm. On day 1, we were unable to find a table, so we took our food back to our room. On day 2, we found a table, but were interrupted by dripping condensate from the ceiling falling on our heads and food, gross. Needless to say we didn't return there for the remainder of the trip. On a better note, Cucina De Capitano was great, and Fahrenheit 555 was fabulous. We alternated between those for dinner for most of the trip. Special Mention to Guy's Burger Joint and Pig and Anchor as well. The deli had lots of nice options and was fairly quick as well. Embarkation: We had Priority boarding and all went very quickly. Activities: My son seemed to enjoy many of the on board activities, My wife and I were like meh. Entertainment: One of the few bright spots on this ship. Fun shows and a fantastic cruise director in Chris "The Flying Scotsman". Fitness and Recreation: Meh. Onboard Experience: This ship feels very crowded most likely due to the reasons stated in the first paragraph. The pools were almost always filled to capacity. There was hardly a lounge chair to be had on sea days. While I am a smoker, I can usually sympathize with the complaints others have made regarding the casino. However, on 2 occasions on this trip, I was in the smoking section on the Panorama deck when non smokers complained about the smoke. I basically pointed at the sign on the wall and told them to pound sand, but it illustrates the level of crowding if non-smokers are willing to aggressively attempt to shame the smokers out of the smoking areas to snag an open lounger. Public Rooms: Public restrooms were non-existent or simply difficult to find which led to a long trek back to the cabin if you suddenly had to go in the middle of dinner. In addition, air conditioning was weak in many public areas (with the notable exception of the casino). Service: The young ladies who were serving me drinks on the Panorama deck (AnnaMarie and Rochelle) were absolutely amazing, and I went out of my way to tip them personally. Staff of Fahrenheit 555, Deli, and Cucina Del Capitano were equally amazing. Cabin steward was meh. Shore Excursions: We didn't use any as were are familiar with Bermuda and can easily get around on our own. Value for the Money: As a cruiser who routinely purchases suite level accommodations, this ship is not even close to being worth the price. While the staff and crew are wonderful, as is typical of all of my past cruises with Carnival, even their hard work cannot remove the tarnish from this Old Girl's reputation. This is the first time I felt cheated with a cruise. For the money I paid I expected a lot better then what I got. Bottom Line: If you are considering booking this ship, do yourself a favor and look elsewhere. If you are reading this and you have already booked, you have my sympathy. We sailed the Horizon last year and the experience was vastly superior to this. Their newer ships are way better. But they only seem to bring them to NY for a limited engagement then sail them off to Florida or the Caribbean, never to return. I live on Long Island, and as such I like to sail out of New York. For my money, if Royal Caribbean can routinely run Oasis of the Seas and Adventure of the Seas, and NCL can run Encore, Escape, and Joy out of NY, why can't Carnival offer us a first class ship? Instead they offer us these retreads, and based on this experience, I would have to assume the experience would be similar on other Carnival ships they tend to run out of New York I.E. Sunshine, Radiance. Carnival truly needs to step up their game in the NY market. Unfortunately, I will no longer be sailing Carnival in the future as a result of this experience. Read Less
3 Helpful Votes
Sail Date: June 2019
Refurbished- added passenger capacity for several hundred more passengers. Ship could not physically accommodate the increased number of people. Lines at buffet were 30 minutes long. Swimming was impossible-pools were so crowded you only ... Read More
Refurbished- added passenger capacity for several hundred more passengers. Ship could not physically accommodate the increased number of people. Lines at buffet were 30 minutes long. Swimming was impossible-pools were so crowded you only had room to stand. Insufficient number of crew,who were poorly trained and unmotivated. In the dining room- 2 steps past our table a man vomits explosively a HUGE amount of vomit all over the rug, splattering the bottoms of chairs and tables. None of the dining room staff did anything to address this. The women at the adjacent booth were gagging and holding their napkins to their faces. Kept telling the servers there was a problem, but they were rushing around serving dinners. As people walked by, the only reason they didn’t walk through a pool of vomit is because my husband and I physically stopped them. No one tried to block off the area or relocate the other diners. We refused to sit in that section for the remainder of the cruise because the area should have been properly cleaned by shampooing the rug. The next morning I am sitting on our balcony -I am drenched with gallons of dirty water from two decks above from balcony cleaning. Apparently we were supposed to be notified that the balconies would be cleaned that morning, but our steward never gave us the flyer. Poor ship hygiene, overcrowding, non-existent customer service. Food was average. Entertainment was poor because the size of the theatre had been reduced by 2/3 to make more cabins. There were no production shows. Ports were lovely but shore excursions were way overpriced. You could use the Bermuda ferry or bus to get everywhere for $5 a trip. Activities were very basic- mostly endless trivia and bingo. Read Less
4 Helpful Votes
Sail Date: June 2019
Do not book a cruise on Sunrise!! The positives: The Flying Scotsman; family memories, Java Blue coffee shop, debarkation, free laundry (pay machine was broken) Negatives: Smell of sewage throughout ship Cabin bathrooms ... Read More
Do not book a cruise on Sunrise!! The positives: The Flying Scotsman; family memories, Java Blue coffee shop, debarkation, free laundry (pay machine was broken) Negatives: Smell of sewage throughout ship Cabin bathrooms smell of urine Cabin 6365 is below casino, constant smell of cigarettes (lung cancer anyone?) LOUD - doors bang shut - Passengers - most of them were rude, for example: things I heard in the hallway (mid ship 6th floor): a parent telling a young child they are "retarded," toddlers left unattended, people encouraging friend to vomit in hallway (he succeeded), smell of marijuana Scantily clad passengers who left nothing to your imagination. Breakfast in dining room WAS FANTASTIC!!!!! Dinner in dining room - AWFUL (ending up just eating dessert every night) At 2 am, a group was outside our door talking loudly. My husband asked them NICELY if they could keep it down, to which they replied "f you, we will f you up!" Read Less
1 Helpful Vote
Sail Date: June 2019
to spend time with family, this was my first cruise and I along with half the boat was very sick. The weather was bad, very high winds, rain, it felt like the boat was going to flip over. There were pails of vomit in hallways and I could ... Read More
to spend time with family, this was my first cruise and I along with half the boat was very sick. The weather was bad, very high winds, rain, it felt like the boat was going to flip over. There were pails of vomit in hallways and I could not even bring myself to eat. so much time and money was wasted. We were told that we couldn't go outside on deck and they still wanted to people to pay for bingo. Anyway not for me. This was the second time my family cruised with Carnival and they enjoyed the first cruise so much. The shore excursion that was booked through Carnival was also upsetting, we had to wait 45 minutes for a pre ordered van to take us to beach and it was only supposed to be my group then they let more people squeeze into van, also lost about 11/2 hour of beach time, very disappointing. Another Cruise Ship was docked there too many people at 1 time. Read Less
1 Helpful Vote
Sail Date: June 2019
I actually won this cruise on the Today Show. Was so excited, but let down afterwards!!! The ship was so crowded, the pools are extremely small, Buffet lines are ridiculous, the ship is chopped up and hard to navigate to all the venues. ... Read More
I actually won this cruise on the Today Show. Was so excited, but let down afterwards!!! The ship was so crowded, the pools are extremely small, Buffet lines are ridiculous, the ship is chopped up and hard to navigate to all the venues. You have to walk through a Smokey Casino to get to most Venues. The Entertainment was mediocre at best. What topped it off was my IPAD being stolen from my cabin and they won't reimburse me. I've sent them several emails and they say they can't find it. It was definitely stolen!! I never used it because the wifi was so bad!! I had left it in my carry-on and never checked my bag again until I got home. I will never cruise Carnival again!! The Positives: My Stateroom was spacious, bathroom was a nice size. The food was OK but not enough places to eat during the day like other cruise lines. Such a Disappointment!!!!!!! Read Less
7 Helpful Votes
Sail Date: June 2019
We are veteran cruisers and this was our return to Carnival after only cruising Royal and Celebrity for the last ten years. We chose this ship because it was a family vacation including grandchildren; it left out of Manhattan so no flying ... Read More
We are veteran cruisers and this was our return to Carnival after only cruising Royal and Celebrity for the last ten years. We chose this ship because it was a family vacation including grandchildren; it left out of Manhattan so no flying was involved and the length and ports were desirable. Embarkation was the worst of all our 30+ cruises. It took us 3 hours waiting in line in a hot terminal before boarding. It was pandemonium and no one would tell us what the problem was. Carnival personnel were not very helpful. We were on the ship by 3:00 pm and it was supposed to sail at 4:00. Muster was postponed until 5:00 and we never left the pier until at least 7:00. No explanations given. Perhaps it was the rainy weather, but don't know why. Our dining arrangements were supposed to be the same as the other family members, but Carnival gave us all different seating times. It was straightened out by the following night but it resulted in waiting in line yet again to correct it. The food in the main dining room was just okay. I am not a fussy eater and enjoy not having to cook, serve and clean up but the selections were not to my taste and the food was just barely warm most of the time. We avoided the Lido buffet most days because the lines were tremendously long. The other eateries (and there were plenty of choices) were more to our liking and we made it a point to eat during off times to avoid those lines. The cruise director was probably the best I have ever experienced. The Flying Dutchman (Chris Matthews) was everywhere on the ship and was absolutely fantastic. I don't think he ever slept. He was a definite asset to Carnival and must have a sweet future with them. I cannot say enough good things about him. He is the best thing I will remember about this cruise. Having been to all of the ports previously, except for Grand Turk, we choose to do beach days rather than excursions. All the beaches we visited were gorgeous, especially Cane Garden Bay Beach in Tortola. We had so looked forward to Grand Turk but were very disappointed in it. We were the only ship in port yet it was still overcrowded. We could not find free beach chairs, and the pool was very crowded as well. The beach was full of seaweed, rocks and looked dirty. Not your typical Caribbean beach. We stayed 1/2 hour and returned to the ship. Our biggest gripe was the extreme overcrowding on this ship. They supposedly added many cabins when it was in dry dock, and there were just too many passengers. Common areas on the ship were few and far between and everywhere you went there were hoards of people. The two pools were inadequate for the number of swimmers; all you could do was just stand there shoulder to shoulder with everyone. We did find that the number of lounge chairs was adequate and we never had a problem finding them poolside. Carnival pool attendants did make it a point to patrol chair hogs and left stickers on chairs warning them their possessions would be taken after 45 minutes if left unattended. Nice touch! We chose to walk off with our luggage and that went pretty seamlessly. We were off the ship and in a taxi by 8:32. All in all, any cruise is better than no cruise, and we had a good time being with family. However, I doubt I would choose to cruise with with Carnival again. Read Less
6 Helpful Votes
Sail Date: May 2019
We have taken 21 cruises in the past 6 years. This was our first and probably our last on Carnival. First I will discuss the positive features of our cruise. We were on the 14 day cruise out of NY going to the Panama Canal. The food was ... Read More
We have taken 21 cruises in the past 6 years. This was our first and probably our last on Carnival. First I will discuss the positive features of our cruise. We were on the 14 day cruise out of NY going to the Panama Canal. The food was excellent. We had lobster tails 2 nights and filet mignon on 1 night. The dinner choices were excellent! The had a brunch several mornings where Filet Mignon was also offered! The buffet had many choices. Good burgers, Tacos, Burittos and Pizza and Delli sandwiches. Pizza was offered 24 hours a day which was a plus. As far as entertainment goes the shows were good. We also saw a couple comedy shows which were average. The plus on this cruise were the DJ Xtreme and The Flying Scotsman the cruise director. They were amazing! They were by far the best DJ and the best cruise director we ever experienced on a cruise! As far as the cabin goes we were in 7335 an inside cabin. It was spacious for an inside cabin. Plenty of closet and storage space! Great lighting. Those are our positives regarding the cruise. Now for the negatives. The room was warm. We like to always cool down the room as soon as we arrive. After a day we knew that would not be possible. The thermostat was on the coldest setting yet it was warm and stuffy. We called customer service many times. By the way most times they do not answer their phones and you need to go to from desk. They checked the room and left us a note that the temperature was in the normal range set by Carnival. (74 is normal). To us its warm! Other cruises we can get it down to 68-70. about 5 days into the cruise we complained again about the heat to a night person at the desk. She said she will send someone. Miraculously they did an adjustment and we were happy for several day as the temperature was a constant 68.2! That didnt last for too many days! The temperature rose again to 74 and of course we complained and Carnival said its normal! We then gave up. The temperature around the ship is very uneven. For example, the dining room was cool yet the comedy club would be stifling hot. Even the comedian made a joke about the heat! Obviously the ship has not corrected their air conditioning problem! . The next issue was the plumbing. Its still in bad shape. Our toilet would make loud gurgling sounds at any time of the day for no apparent reason! Once it sounded like it was going to explode! We taped the noise on our phone and showed it to customer service and they just shrugged. A few times the toilet did not flush at all for an hour or 2 nd they start working again. We heard an entire line of toilets were not working for a good part of the day one day. As for the public bathrooms, they were dirty. Carnival cut corners not cleaning bathrooms as often as needed. Locks on bathroom stalls were broken. toilets didnt flush, many times paper towels was missing to hold the door open when leaving. I wish i had a list of all the times there was no soap in the soap dispenser in the mens room! The next problem was the condtion of the ship. Its obvious they fixed the atrium and updated many areas of the ship. But many areas were left in poor condition. There was rust in many areas of the ship. On deck 9 near the pool the floor was all rusted out, there were plastic buckets collecting the water dripping from deck 10 and the grating near the bathrooms was loose and people were constantly tripping on it! On deck 11 we sat by the pool and after a rain the water was running down the rusted stairway in buckets. On deck 9 the metal moulding was being held together with masking tape! Service in the dining room was bad. We had a "senior waiter" for most of the cruise for dinner. He would forget a dish here and there til we finally gave up asking... butter was not given even though we requested it twice. I asked for a club soda with desert every night. I received it maybe 5 out of 14 nights! Courses would be served fairly fast until dessert,.Then came the lull... we would wait maybe 30 minutes for dessert. Teaspoons were not to be had. They were not in our place setting and we had to ask every night. No one ever came to clean up the crumbs on our table after the main course. We would just do it ourselves. Breakfast service was no better. you had to ask many times to receive the items ordered. The condition of the ship as bad as previously described. The entrance to the limelight club had this red carpet that curled. Trip hazard but no one cared! There were broken ice machines in the buffet, electronic door out of order to name a few other problems. Guest services was clueless. For the most part they all were pleasant and courteous. But they did NOT answer phones when you called from the room! we asked them several questions at the front desk and they rarely had the answers. Obviously they were poorly trained about the ship features and events. Norovirus. This ship is an accident waiting to happen. There is a severe lack of hand sanitizers. Soap dispensers in the bathrooms are empty many times. Lack of paper towels to open bathroom doors. The crew is NOT proactive to prevent norovirus. Also the choice of tv stations was bad. We did not have CNBC or Bloomberg. We did not have CNN or any equivalent news station. The tv did not function properly. One station you could barely hear and another station would be blasting! To sum up, the food and dj and cruise director were great. The ship was in bad shape and crew was not properly trained. The ship probably need another week or two in drydock and was taken out too soon for the sake of profits. Read Less
2 Helpful Votes
Sail Date: May 2019
We got disable-room , hard to get ,we like 14 days cruise. And was done over. Our balcony was not for wheelchair or scooters ,very narrow ,and doors were old ,we also got locked out .The room was very nice ,clean,great handicap-room . ... Read More
We got disable-room , hard to get ,we like 14 days cruise. And was done over. Our balcony was not for wheelchair or scooters ,very narrow ,and doors were old ,we also got locked out .The room was very nice ,clean,great handicap-room . Spa was disappointing ,thermal loungers were in a small room ,only 6 ,no other chairs. Would not give us a refund ,waste of our money. The Flying scotsman was the Best ,the shows were great ,food was good. Room service was good. Embarking was confusing ,the staff did not know how to help. We went to the Musterstaion and were told it was on 3 deck ,not there ,hard to get back on the elevators ,when we got there ,it was over. They were bringing luggage to the rooms ,so most of the elevators were closed. Disembarking was a nightmare , we waiting over 3 hours before we got somebody to take us out with the wheelchair. Was so disorganized ,they did not have the staff to help the handicap . Everybody was so upset. SO the cruise was disappointing ,because the staff was not trained to do their job. Not going back on the Carnival . Read Less
3 Helpful Votes
Sail Date: May 2019
My husband and I sailed on Sunrise from NYC to Bermuda. This was our second cruise, with the first being about 15 years ago, also on Carnival. Overall, we had a wonderful vacation, but that was most certainly in spite of Carnival and not ... Read More
My husband and I sailed on Sunrise from NYC to Bermuda. This was our second cruise, with the first being about 15 years ago, also on Carnival. Overall, we had a wonderful vacation, but that was most certainly in spite of Carnival and not because of them. The Good: Our room (7593) was beautiful. It was a balcony room on the 7th deck, had a very comfortable bed and sitting area, and an updated bathroom. We had no issues or complaints whatsoever with our room. Guy's Burger Joint was SO flipping good. Eat here for all of your meals (no really, see below). The brick oven pizza and ice cream 24/7 were also quite good and the pastry chef is top notch--don't skip dessert! The embarkation process was ridiculously easy, straightforward and well done. We got our bags delivered within about an hour, and had immediate access to our room (we arrived on time for our 12:30pm embarkation time). The Serenity deck was lovely. Very comfortable and quiet area; you truly felt like you were away from it all. The downside was that we had rough seas and high winds for both of our days at sea, so we had a really small window to enjoy it. This is obviously not Carnival's fault, but was still a bummer. The fitness area is also great; I got in a good workout on the ship and appreciated having access to the equipment. The Bad: The crew had inconsistent and contradictory communication throughout our time there. Paperwork says---be at your muster station by 3pm. Cruise director announces--don't go to your muster station until I tell you to (which is well after 3pm). The morning of debarkation, the cruise director announces that we should stay in our rooms until our deck is called. We do so, and housekeeping knocks on our door; each time we say we're here waiting for our deck to be called, they apologize and say they'll let someone know. After the third time, I ask the person why they keep knocking if we're supposed to wait in our rooms until our deck is called. They say that we need to be out of our rooms by 8:30am (it's 8:28am and they've been knocking since 8am). I ask how would we have known that? He says it was on our paperwork from last night, and I say we never received it. At that point, we decide that we're not waiting anymore and we get up and leave/make our way off the boat. We're on our cruise to celebrate our anniversary, and our steward (Slam) leaves us a $50 spa gift card. It expires the next day, so we call the Spa immediately to see if they can fit my husband in for a massage. They do so, and when he goes to settle up, he provides them with the gift card. They tell him that they can't accept it, that it's only good for certain treatments and that they have already discounted his service. We contact the Spa Manager, and after a bit of back and forth they take off the amount of the gift card. We booked a shore excursion and when we got to Bermuda we headed out for a leisurely morning until the time of our excursion (12pm). We decided to stop back at our room and it's a good thing we did; the Carnival staff slipped a piece of paper under our door after we left that morning to let us know that our excursion had been cancelled due to weather. The weather was lovely that day, so there's really no way we would have known unless we stopped by our room. Again, really poor communication. The food on the boat is gross. We tried the Deli, the main dining room, the Italian place and the buffet. The buffet is basically the same food as the main dining room, and it was really bland and of poor quality. Also, there are dirty cups and plates all over, and I wish that Carnival had a space where you could drop that stuff off versus everyone just leaving stuff on the table--gross. The service from dining room staff and the steward was basically nonexistent. No one was very friendly or helpful, and that was a shame. One night, my husband burned his hand on pizza that fell back due to a boat movement. Trying to get an ice pack for it became a comedy of errors. We went to the Medical Center our deck 0, and were sent away with plastic bags and told to go to the bar to get ice. Thankfully, another Carnival staff member saw us looking frustrated and took us up to the bar and got the ice for us. That was wonderful and much appreciated, but it shouldn't have been so difficult to get a little help. One night at dinner, several other people on the boat shared that they were experiencing sewage back ups in their rooms. Thankfully, we had none of that, but that's just nasty and not acceptable. Additionally, my husband wasn't aware of the history of the Surnise (as the Triumph), and when we got on the boat he said to me that he kept smelling an odd odor, like poop. Sure enough, even with a $200 million face lift, you can't fix some things. We loved Bermuda, and were able to find a great snorkeling spot on our own via public transport (i.e. skip the waste of money on an excursion!). We loved our room. We loved the time at sea. But, we were constantly frustrated and disappointed by the Carnival team and would not return to that cruise line. Read Less
20 Helpful Votes
Sail Date: April 2019
We chose this cruise because it was very inexpensive and we did not have to fly to Norfolk. We did upgrade to a Cloud 9 Spa cabin for a fee. If this was my first cruise I would never return. Because I know it can be fun and a great ... Read More
We chose this cruise because it was very inexpensive and we did not have to fly to Norfolk. We did upgrade to a Cloud 9 Spa cabin for a fee. If this was my first cruise I would never return. Because I know it can be fun and a great time, I was terribly disappointed in the experience and would never return to this ship. While waiting for my ride from terminal I wanted to tell those new arrivals to run and not get on the ship. I am questioning Carnival overall. They needed another week to complete the finishes. Embarkation • Arrived at our appointed time 3:00pm and the line was wrapped all around the outside of the terminal at least 2 hours deep and moving slowly. Thankfully it was not raining. It appeared as if no one told Carnival that their ship was leaving at 6:00pm that day. We set sail at 8:00pm. Stateroom • Paid for a Cloud 9 spa cabin 1102. This upcharge included access to the thermal suite in the Spa. It was also supposed to provide “spa” toiletries in your cabin, spa robe and slippers. After 2 days and no toiletries we asked what we were supposed to have. The Spa manager said Elemis products however, they were not on board. We saw a lady in the spa wearing a brand new spa robe and slippers. After asking for spa robes and slippers we received old robes left over that had obviously been washed and not dried several times. • No ice bucket. When we asked for ice we received an uncovered plastic tub for which they sell multiple beers full of ice in our cabin. No tongs no cover, just a tub of ice. Bless her heart she brought it every day. Spa • If you do not have a spa cabin you can pay $129 for unlimited access to the thermal suite. • The steam sauna when working was dark and water pooled on the floor with sediment. The dry sauna and infrared salt room had construction dust everywhere and there were obvious splinters on the newly constructed seating. All three were in various states of repair during the cruise. • The warm thermal recliners were awesome. However, they are positioned directly under overhead lights which are too bright and the music is too loud coupled with the hammering of sauna repairs was anything but relaxing. In that same area is an aromatherapy color Chroma shower. Did not use. However, they will make a custom scrub for you to use in that shower. Fitness Center • New equipment. Nice assortment. • A large pile of construction debris left next to the rowers. Dust everywhere all over the floor, mats everywhere. Tape on all of the mirrors as if they just put them up that day. No one came during the entire trip to remove tape for construct junk or to even wipe down the floors. Dining • Guys Pig and Anchor was not open for business. • The main dining rooms had been nicely refurbished. Brighter not hazy. However, that new carpet was shedding like a large hairy dog. Big tufts of carpet fiber were rolling like tumbleweed in the dining room and in the common areas. • Lido was bright and large. Congested and very very long lines for no apparent reason. • Food quality was decent nothing new or different. However, desserts where better, fewer offerings but more of an American flavor pallet. • Seafood shack was greasy and under cooked. It could be a winner if they tried harder. Was not busy. • The Italian restaurant had tasty lunch portions of pasta for free. However, there was dust on all of the chairs as if they just pulled them out of storage that day. • There is an Asian place in addition to sushi. They offer 3 choices during lunch of various ramen, soupy rice things in bowl. They will not survive. • Sea Day Afternoon Tea – the only free tea on board is plain Lipton regular or Decaf and Bigalow Green tea. All other tea is $2.95 for an unrecognizable brand. Tea cakes, scones, sandwiches etc. were acceptable and plentiful. • Sea Day Brunch was okay. Ship overall condition • Lots of unfinished areas. New carpet on stairs 8 out of 10 stairs finished with that strip but they did not come back and do the last 2 stairs. Common all over the ship. No one did that deck by deck walk through for finishes and delivery. • I’ve mentioned several times the dust and construction debris. • Contractors and engineers all over the ship having sailed from Spain. They were very hard working men. You could see they were working very hard fixing things. • At 10 am on several days the toilets in staterooms stopped working with no warning. • On several days without warning no cold water in shower. Yes no COLD water. That explains the notice posted in shower warning about scalding water. • ATMs out of money on day 2. • Could not use sail pass card in casino on a few days. • The expensive WI/FI was not working for anyone. Was non-existent or spotty at best. No refunds. • No map view in any common area or on the dedicated channel in your cabin. No ocean view camera. Was is not plugged in? • Captain did not make ONE announcement. No welcome aboard. No daily greeting, ships position, destination, rate of speed. NOTHING. No bye get off my ship. Shops • Decent normal selection of merchandise. • Very very small section for alcohol. • I got sick on day 2 with cough and sore throat one day I purchased a bag of cough drops for $3.99 and noted the quantity and variety cold meds. The next day I purchased a $17.99 tiny bottle of Dayquil one of the last 2 bottles on the shelf. Obviously other people were sick too. Entertainment • Sigh…they did their best with the 7 people in the “fun squad”. The cruise director “Flying Scotsman” has too many jobs. He even headlined his own show in the Limelight lounge. The also did the daily activity announcements. The entertainment on this ship was not as good as on other ships. Many attempts at Motown references, Harlem Renaissance, Michael Jackson nods, but NO BLACK PEOPLE in the Fun Squad or in the entertainment group singing or dancing. How could that be? Disembarkation • Again we have this Cruise director trying to prevent people who are carrying their own luggage from getting off the ship. Normally all self-debarkation starts when ship is cleared and anyone wanting to carry off can go. NOPE, he attempted unsuccessfully to make people wait for their deck to be called for self-debarkation starting in the bottom of the ship. So after waiting 2 hrs for deck 11 to be called we took the elevator to 3 to get in the mix. We could not even get out of the elevator for 20 min. It took an hour to turn the corner and get off the ship. RIDICULOUS. Read Less
5 Helpful Votes
Sail Date: April 2019
Picked the cruise due to origination from Norfolk. Also read that this ship had been just been refitted and the price was reasonable. Embarkation was a problem with long lines and open to weather. Fortunately it did not rain as many ... Read More
Picked the cruise due to origination from Norfolk. Also read that this ship had been just been refitted and the price was reasonable. Embarkation was a problem with long lines and open to weather. Fortunately it did not rain as many would have been soaked. once on board things went pretty smooth. Buffet was extremely busy and not enough space and food was warm but not hot. First night dinner was average with dinner warm and a strong smell of sewage just outside the restaurant entrance. Many of the public restrooms were closed and many rooms on the 6th deck had toilet problems. Customer service said this was first trip after refit and problems are expected. The toilet problems went on for two days. The movie channel worked sporadically and the internet system was a joke. The last day of the trip was the first day that we had a "hot" not lukewarm breakfast. Most of the crew members were good as they did not cause the ship problems and they did the best they could. The entertainment was poor with the exception of the Cruise Director "Chris" who was the best we have seen on any cruise. This was our first and last Carnival cruise. Too many issues. The best decision we made was to pick a 7 day cruise as opposed to a 14 day cruise. Read Less
2 Helpful Votes
Sail Date: April 2019
We chose this inaugural cruise of the Sunrise as we were travelling Virginia, D.C. and Outer Banks of North Carolina at the time so departure port was very convenient. This was going to be our first trip to the Caribbean and we hoped that ... Read More
We chose this inaugural cruise of the Sunrise as we were travelling Virginia, D.C. and Outer Banks of North Carolina at the time so departure port was very convenient. This was going to be our first trip to the Caribbean and we hoped that Carnival would similar standards to Holland America as they are the same company. Although we are not big party animals or boozers, we got the impression from pre-cruise reviews that there were plenty of opportunities for quiet times to enjoy the hot tub and adult-only space called Serenity. We are obviously not Carnival’s target market. We arrived at Norfolk port at 2 pm for 3pm boarding. As boarding was strictly scheduled, we figured we’d just walk aboard, have a coffee and snack, then unpack our bags. We had last eaten at 10am. We were told in the boarding line there would be snacks, sandwiches and pizza available when we got on board. Boarding took 3 1/2 hours! No snacks or water were available in line or when we boarded; snack bars were all closed. Our dinner was booked for 8:30. Bartenders gave preferential service to alcohol consumers over those of us who needed water. Most of our luggage arrived in our cabin before we did, and the cabin was very nice. However, before we could unpack we had to do a thorough dusting with wet facecloths as all surfaces were covered in sawdust. A female cabin steward introduced herself shortly after our arrival and asked our preferences for cleaning, robes etc. We never saw her again, nor did we ever get our robes. Cleaning was hit and miss with dirty rags found behind lamps, on floor, etc. We didn’t get water glasses until day 4. I asked a male cabin attendant if there was hair conditioner or body lotion provided. No, you have to buy these. Hairdryer had a concealed plug connected in a drawer with a 1 foot cord. Would have to put your head in the drawer to use it! When we booked our cruise early February, we were told “anytime dining” was fully booked and our only choice was late dining at 8:30pm which doesn’t suit our schedule or health. Carnival would not budge on this for us despite digestive issues and being early risers. We spoke to a very helpful maître d our first evening and she changed our dining quite easily to 6:00 if we were willing to eat with another couple, which we were. When we arrived next night for dinner at our assigned table, the couple we were put with refused to let us sit with them. After much fuss, the dining room manager asked us to wait in the bar outside until they could find us somewhere else. We waited an hour and weren’t even offered a drink or anything to make up for this embarrassing fiasco. Our waiters in the dining room for the rest of the week were great, but food was just okay. There is no real butter on board, only watery whipped butter, and no cheese taste to the cheesecake, or real cream in the desserts. Meat and fish were mediocre quality and portions were small. Steaks were tough. When I ordered a bottle of wine the first night (to be kept for subsequent nights), the waiter dropped the cork in the floor, then picked it up and put it back on my bottle. The Lido was a disaster. Unlike Holland America where you go to a food station for whatever you want, such as salad, fruit, dessert, eggs, sandwiches, pasta, etc., one must wait in a painfully long slow line just to get a box of cereal or piece of toast. Oh yeah, no butter for toast. Toast is premade and cold. Only 2 fruits offered all week. You can get eggs at another station, but nothing to go with it. Hygiene was lacking. Sanitizer dispensers were usually empty and hand washing stations had no soap. Coffee and beverages were regularly slopped all over the floor — why not have a coffee server making the rounds at breakfast. Nice desserts served after lunch, but only one station with long lines. Guy BBQ got shut down on day 2 for some reason, but Guys burger bar was good, as was the pizza. Mexican Cantina lacked hygiene precautions for condiments, and the added cost seafood stand was a rip off for simple fish and chips which should have been included for a lunch option. The adult only Serenity area is a joke. All lounges are scooped up at the crack of dawn and hogged all day — no enforcement when held by towels and books. Most loungers have no umbrella or shelter from sun. Too high to climb on rough sea days. Area shared with kids running up stairs to get to water slide. The hot tubs and pools were jammed with people lounging on the edges with their drinks; too crowded to get in for a dip. The excessively loud music and rah-rah-rah yelling of the “fun team” around the pool area was really annoying (is this kind of forced fun really fun?). Overall we found the ship just had too many people to find a spot to read a book, have a conversation or just relax and watch the ocean. The ship itself was quite filthy and ill prepared. Washrooms we’re closed as toilets backed up, bands had to play ‘unplugged’ due to electrical failures, toilets and showers stopped working in cabins with no explanation given, and staff just standing around eating areas while tables went uncleared. The stop at Half Moon Cay was the highlight; most beautiful beach and waters I have ever been to. Only complaint was lack of shade or umbrellas in the afternoon. Would have like to stay longer but couldn’t find shelter. Freeport doesn’t have anything to offer unless you pay for an excursion to get away from this huge industrial port. Grand Turk was okay except for blasting really offensive rap music on beach, certainly not suitable for young kids. Read Less
Carnival Sunrise Ratings
Category Editor Member
Cabins 4.0 3.5
Dining 4.0 3.2
Entertainment 4.5 3.4
Public Rooms 4.0 2.8
Fitness Recreation 4.0 3.3
Family 5.0 3.3
Shore Excursion 4.0 3.1
Enrichment 2.0 2.8
Service 3.5 3.6
Value For Money 4.5 2.9

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