2 Helpful Votes
Sail Date: August 2019
There were 5 of us on this cruise, all of us in our 60's, 2 first time cruisers and 3 experienced cruisers. My husband and I and been on 6 Carnival cruises - 4 Royal Caribbean and 5 Norwegian cruises. Traveling with us was my sister ... Read More
There were 5 of us on this cruise, all of us in our 60's, 2 first time cruisers and 3 experienced cruisers. My husband and I and been on 6 Carnival cruises - 4 Royal Caribbean and 5 Norwegian cruises. Traveling with us was my sister in one cabin and (first time cruisers), long time friends in another. We parked at the pier, $320 for 8 nights, split 3 ways isn't bad-we traveled together in one vehicle. Embarkation took maybe an hour from start to finish. Relatively simple. On board by noon, headed to Lido for our first Guy's Burger. After lunch I noticed that we had 3 separate tables for the 8:15 dinner service! Our reservations were linked together online and I assumed our dinner seating would automatically be linked like it has in the past when we traveled with others. I immediately went to the dining room and the maitre 'd was not there so we spoke with the girl there who said it was impossible to change for the first night and they might be able to change it the next day. She said the maitre 'd would be available around 6PM so we went back down and saw him then. He was very condescending and outright rude and said he had very few requests to change and it would be impossible to get us a table for 5 for the late seating. He could give us anytime dining which we ended up agreeing to. It worked out, but we had first time cruisers with us and I wanted them to experience the set dining experience with the same wait staff every night and the shows they perform at the end of the dinner service. We liked our servers the first night and tried to get the same wait staff the 2nd night and they said they weren't available. It was disappointing. We had different wait staff every night and different tables every night. I will say, the staff was excellent and the food was the best we've had on a ship. We all had balcony cabins on deck 8, very close to the glass elevators. Very convenient location but we could hear a lot of noise from the lobby at night when the parties were going on. The noise did not bother us, I actually enjoyed listening to it but others might find it annoying. The cabins were fine, standard Carnival. Our room steward was excellent. Always present, always pleasant. We asked for twice a day service, with ice please! I think twice a day is what differentiates a cruise from a hotel. It feels special. Really nice, big, flat screen TVs with on demand movies (some have a fee, most do not), one news channel, HGTV, Food Network, Discovery, History Channel (?), Nickelodeon, Cartoon Network and a bunch of Carnival channels including a Map Channel. The Lido deck is an absolute disaster. Pools were mobbed all the time, I'm talking a sea of heads. Loud music, too loud. The pathways to the buffet were the absolute worse designed areas I have ever seen! You have Guy's Burgers on one side and Blue Iguana on the other so there are lines of people at each place, then there are drink stations in this tiny passageway AND hand washing stations! It was ridiculous! Once inside the buffet area you have the deli on the Blue Iguana side and Lucky Bowl on Guy's side. Proceed to the buffet which was ALWAYS crowded and s-l-o-w moving people. We always managed to find a table but one of us had to stay with it while the rest attempted to get food. The pizza place was in the way back and the Seafood Shack was back there too. Food - Breakfast/Brunch/Dinner in the Sunshine Restaurant was always very good. We ate most meals here because everything else was very noisy, crowded and the food was just not as good. As stated before, we ended up with Any Time Dining. We always ate around 8:00 and getting a table took less than 10 minutes with the exception of elegant night, which took 30 minutes. Checking in at the desk was easy and using the HUB app was even easier. We believe the food in the main dining room was the best we've ever had on a ship. Hot, tasty and good portions. One in our little group has Celiac Disease and has to be gluten free. The wait staff was aware as she let them know before boarding and they went above and beyond to make sure she was well taken care of. Guys' Burgers were very good. The lines move very fast. Guys' Pig and Anchor - never saw a line. Ate there only once and it was just okay. No desire to go back. Blue Iguana - Always a line but they moved along. Always enjoy the burrito. Pizza place - Always a line, a very slow moving line. I really enjoyed the pizza on the Sunshine and Pride but not this one as much. It wasn't worth the wait. Deli - OMG.....the line might be small, but....we came back from port early and seeing how the line was short, decided on sandwiches for lunch. 5 people in line ahead of us, 5 people working inside. 25 minutes later we had 2 hot dogs and half a turkey wrap. 25 minutes! I really enjoyed that wrap but didn't want to wait in that long again. Buffet - yuck. Long lines ALL the time. People said, oh on go off times and you'll be fine. We tended to eat lunch around 2:00. That's kind of late for lunch and besides, it closes at 2:30. Forget about it! Long lines with the slowest moving people ever. Poorly designed, everything in one long display. One of the port days we got back late and decided to skip the dining room and try the buffet. It wasn't really too crowded. The food sucked. Little variety. Roast beef or what was supposed to be roast beef was inedible. My husband absolutely loves the buffet and wants to eat there most of the time. This night was our one and only dinner there. I ended up waiting in line for pizza after I attempted to eat that beef or whatever. Very disappointing. Makes me wonder how the food in the dining rooms can be so good and the food in the buffet so bad. We did not eat in any specialty restaurants, although we did have breakfast one morning in the Italian restaurant above the buffet area. They have a small breakfast buffet, all the food was ice cold, but they did have made to order omelets and eggs. It was not crowded at all but it was hot in there. Bars - We like to have a few drinks before dinner every night. There were 5 of us and we wanted to sit and chat over cocktails. It's hard to find a "quiet" bar! The Electric Violins played almost every night and they are very good but a bit loud and somber. The Red Frog Pub had karaoke almost every night at that time and that was very loud and carried out to the Alchemy Bar which was our favorite. We ended up sitting in a pretty empty Sports Bar every night because we could hear each other. When there was no karaoke, we went to Alchemy which had the best bartenders and best drinks. We did not do the drink package. Public areas - The ship's layout is very choppy but I had read up on this before hand and knew what to do. I lead my little troop around - elevator down to deck 5 - walk all the way through the shops, casino, Sushi restaurant, bars to the aft elevators to get to the Sunshine Restaurant where we ate twice a day. It really isn't that difficult to get around once you understand the layout. We found pockets of uneven air conditioning all around. The elevators were extremely warm. The buffet was downright uncomfortable. The Italian restaurant was very warm during breakfast. The Liquid Lounge (main theater) is small and uncomfortable. My legs were cramped when we sat in the chairs, they were fine if we were lucky enough to get a bench type seat. There were nights that it was absolutely freezing in there. Casino was comfortable but smoky - I do not understand why they can't do something about that - better smoke eaters - half smoking, half non-smoking...something! We always saw someone cleaning and the ship was pretty darn clean even though people left food and drinks everywhere! An entire bowl of noodles on staircase, smashed cupcakes on the floor near the elevator, a full drink right outside our cabin door that I almost tripped over! Which leads to my next topic - Guests - 95% of the guests we encountered were very friendly and talkative. Then there are those who walked around with their own music blaring, gangs of teenagers running wild (where are the parents?!). Twice someone banged on our cabin door, hard, like startling loud! Once in the afternoon when the snooze sign was out and once at 2AM. Lots of yelling going on. Crew - Fantastic. Everyone was personable, friendly and polite. We did have once exception at brunch - our waiter was obviously very sick. He looked miserable, was sniffling and didn't have any patience with our questions. He took our order and disappeared, we figured he was relived of his duty. Our meals never came and we ended up walking out. Entertainment - CD Chris "The Flying Scotsman" was excellent. Always visible, very high energy and entertaining. His one man show was surprisingly good. That's about it. The 2 "big" production shows of singing and dancing were just okay. One night they had a guest singer - Marcus Anthony, singing Motown. He was excellent, quite the entertainer. I thought the entertainment was sorely lacking on this cruise. Pretty boring. Unfortunately we never made it to the comedy club as the times were always the same with dinner and the shows in the main theater. HUB App is excellent! Kept daily tabs on our on board expenses, selected activities and put them into "My Planner" which reminds you 15 minutes before it starts, put in our request for a table in the My Time Dining part. The weather report was very accurate! I used it constantly! We used the Chat part - for $5 per person for the entire cruise we could communicate with each other via text message. Very convenient! Ports - We had not booked any excursions through Carnival as we had been to 2 out of 3 ports before. Didn't feel a need to. San Juan - we were planning to just walk around old downtown but it was so hot that we ended up taking a tour from the many, many locals trying to get you when you get off the ship. It was $15 per person and lasted almost 2 hours. We thought it was worth it. They drop you off at the top of the shopping area. Amber Cove - Basically an outdoor shopping mall with pools. Next time I would book an excursion. Grand Turk - We've been there several times and sad to say but I think it's going down hill fast. It used to be a relaxing beach day but now the locals have taken over and are aggressively trying to "sell" you beach chairs and umbrellas. There was trash all over and a lot of the buildings were boarded up. We walked as far down the beach as we could to get away from them and the crowds but again the heat got to us and we ended up negotiating 4 chairs and 2 umbrellas for $25. Luckily there was a little snack bar with bathrooms right behind us. I wanted to walk to Jack's Shack but it was just too far for us old timers. The water was beautiful and where we were, the trash wasn't as bad. Two dogs ended up staying with us under our lounge chairs so they brightened up the day! When we left NYC, hurricane Dorian looked like it might cause us some problems. We did receive a paper upon boarding explaining that our ports have been changed around and that they would keep us a safe distance from the storm at all times. Two days later we received another paper update with the arrival times changed but in our opinion, for the better! Slightly less time in San Juan but longer time in Amber Cove and Grand Turk. Carnival did an excellent job of keeping us safe. We had beautiful weather and nearly calm seas the entire trip. I think it might of rained at night once or twice but never saw a raindrop during the day. Even though it sounds like I did a lot of complaining above, all in all it was a great trip. I believe in honest reviews. Not sure if we will sail on the Sunrise again due to overcrowding and the Lido deck setup. Most of our cruises are out of NYC because it is a 2-1/2 hour drive for us. Hopefully Carnival will have a different ship sailing out of there soon. We normally sail in late September/October when kids are back in school. I thought sailing the week of Labor Day would cut back on the amount of kids onboard as most schools start right before Labor Day or that week. Don't get me wrong, I love kids but for some reason they (mostly teenagers) are wild on ships and I do not enjoy that. Read Less
3 Helpful Votes
Sail Date: August 2019
We choose this cruise because of convenience. Leaving from New York City was our attraction. There were so many issues I had with the cruise. I can write a book.. Let me start with the housekeeping staff! My room had an smell. The toliet ... Read More
We choose this cruise because of convenience. Leaving from New York City was our attraction. There were so many issues I had with the cruise. I can write a book.. Let me start with the housekeeping staff! My room had an smell. The toliet smelled like bowel and urine. Under the beds had dirt left over from previous guest. I loudly complained. Totally disgusted. They recleaned room. The lady who cleaned our room did not clean the room. She only gave us towels and made up beds. There was gum on sheet and she made up bed to hide gum on sheet. And the list goes on and on. My mother diabete testing stripes were stolen from her room. When she complained was told maybe someone you're with took them. Smoking cigarettes in casino very upset about that so I didn't go there. How about having 2 casinos one being smoke free? So guest like me can enjoy the casino as well. RUDE STAFF. I noticed the Philippines workers were much nicer to non-black guest!!! I personally had 2 encounter's with staff and was given such mean attitude look as if to say did I have permission to speak to this man! Read Less
2 Helpful Votes
Sail Date: August 2019
Cruise on Carnival Sunrise 8/7/2019 thru 8/15/2019 Booked a Suite on Deck 7, Family of 2 Adults and 2 Children. We had 11:30/ 12:00 am Boarding time. When we got to the cruise port it was easy to get into the terminal. First of ... Read More
Cruise on Carnival Sunrise 8/7/2019 thru 8/15/2019 Booked a Suite on Deck 7, Family of 2 Adults and 2 Children. We had 11:30/ 12:00 am Boarding time. When we got to the cruise port it was easy to get into the terminal. First of all, I expected to see a Gorgeous ship after a 200-million-dollar refurbishment. Since we had a Suite, we had priority boarding, which I was told that we would get on the ship as soon as we got there. Then we could proceed to our room once we boarded and it would be ready and that our luggage would be there waiting for us. The room was ready at 1:30 pm and our luggage didn’t arrive until 4:15 PM. We’ve been on numerous cruises and this didn’t surprise me at all. I don’t sweat the small things. Room was nicely decorated, and we had plenty of room for the 4 of us. Bathroom was nice but there was mold around edges of outside of tub. Our Room Stewards name was I Putu, who was always there when you had a question and always Greeting you with a Smile and a Hello. He was the best room steward anyone could ask for. He always had our room spotless and made up and turned down the room very quickly. These stewards always are working very hard throughout the day. Then there’s the Breakfast Buffet in the Lido Deck. I HIGHLY recommend that you stay away from the Lido Deck breakfast lines, it was chaotic any time after 7:30am and for lunch. At lunch It took more than 45 minutes just to get a grilled cheese sandwich from the deli line with only 10 people in front of you. The lido deck buffet is seriously understaffed. These people work their tails off and have people being rude to them, which they don’t deserve. I highly recommend you go to the Sunrise Restaurant for your Breakfast every day. It was nice to sit down for breakfast and not wait in line for 30 minutes or longer. Lunch was the same way, it was like a feeding frenzy every day. We would wait for it to calm down and then go to lunch which wasn’t that bad. Food was good in the Lido Deck every day during lunch time. Guy’s Burgers was the Best, followed by the Blue Iguana Restaurant which had Taco Bowls and other fine Mexican Food, then the Pizza Restaurant. The Guy’s Bar B Queue was also Tasty on Sea Day’s. For Dinner we were in the Sunshine Restaurant at table 617. At first it seemed the workers were overwhelmed and over worked. We had 3 of the best waiters we could of asked for. The head waiters name was Henry C. from the Philippines, Team waiter Jerry Boy Gomez also from the Philippines( JERRY also worked the Italian Restaurant during lunch time) and team waiter Ihram from Indonesia. Once they got stuff together, they were outstanding. Like I said before, this ship is understaffed, and these workers are overworked. The entertainment of the Flying Scotsman was the best I’ve seen. He had so much energy and never stopped working. The guy was unbelievable. I don’t know how someone could do that day in and out with so much enthusiasm. He was just fantastic. The problem with this boat is that they added more passengers and the boat was not originally built for that many people. Forget trying to get into the Lido buffet at lunch time because you had a line from Guys’ Burgers and a line from the Blue Iguana restaurant in the way of getting access to the Lido Restaurant. You actually had to go through the seating areas of these 2 restaurants to get into the Lido restaurant. One last thing, If anyone tells you when you are booking a cruise on Carnival that you have PRIORITY over the other passengers because you booked a Suite OR HIGHER ROOM, DON” T BELIEVE THEM, they are not giving you the correct information. I went down to customer service desk and they said you stand in line with everyone else. The special line is only for the Diamond and Platinum guest only. ONE LAST THING, PRIORITY DISEMBARKATION, DON’T BELIEVE THEM, IT’S NOT GOING TO HAPPEN!!!! We had Priority Disembarkation, on the sheet we received the Morning before we were Disembarking, it stated and I quote: arrive at 9 AM in the Liquid Lounge and you will be escorted off the ship by a Carnival Representative, IT DIDN’T HAPPEN. We ended up getting off the ship at 10:30 AM and we had a Van waiting for us to get back home. Overall, we had a good time on the cruise, but the ship has a lot to be desired with, the ship was not what I expected. I thought with a 200 million Dollar makeover it would be newer and cleaner. But all they did was add more rooms and 500 more. It’s like taking 100 lbs. of garbage and trying to stuff it in a 10 lb. bag. After all, said and done, you must make the best of what you dealt with. First port of call was Turks and Caicos. Rented a Cabana, (Never did this before) at Margaritaville, what a Waste of time and money. She gave us a buzzer to ask for things that we would like from restaurant. Tried using the buzzer on 4 different occasions, she never bothered to come over, went and ordered from the restaurant ourselves. Finally, when we were ready to leave, (Guess since we weren’t ordering drinks, she didn’t care about us) she came over. She noticed that we had food and sodas and asked why we didn’t buzz her. I replied that we tried to buzz her 4 times. She picked up the buzzer and pushed it and she replied, and I Quote, it works fine when I push it and proceeded to throw the buzzer down on the counter and just walked away from us, continually stating that it worked fine for her. Guess I was lying that we pushed the button 4 times. She had a really bad attitude. I approached the Management from Margaritaville, and they said that they would take care of it. I filled out a survey card that the management asked me to fill out and I guess I won’t hear from them anytime soon. Next port was Puerto Rico: We walked off the boat and took a Taxi for $21.00 for 6 of us to Isla Verde Beach. It took about 20 Minutes or less. The beach was Beautiful, and umbrellas and chairs were very reasonable. Chairs were $4.00 apiece and Umbrellas were $10.00 apiece. Great Beach day, water was beautiful. Last port was Dominica Republic, We stayed at the cruise port and the kids enjoyed the pools and water slides that were available at the pool. We originally booked a resort for the day but with all the issues with the drinks and deaths, we didn’t want to chance anything. Well, that’s about it and we did have a Good Time on our cruise. Read Less
1 Helpful Vote
Sail Date: July 2019
So we chose this cruise because I liked the idea that it was refurbished and it looked beautiful with lots to do. We are 5 people in an oceanview room. First, embarkation was fantastic! We parked in the manhattan terminal parking and from ... Read More
So we chose this cruise because I liked the idea that it was refurbished and it looked beautiful with lots to do. We are 5 people in an oceanview room. First, embarkation was fantastic! We parked in the manhattan terminal parking and from the time we parked to the time we got on the ship was maybe 20 minutes all together. Easy! Our room wasn’t ready yet since it was only around 12:15 so they tell you to go hang out near the buffet they are serving lunch. First of all I’m glad we check our luggage and didn’t bring it with us while we waited because the buffet area was PACKED! I mean really bad and my first thought was this is going to be a miserable 8 days with all these people here. We finally found a seat but didn’t bother getting food because the lines were outrageous. Finally our room was done around 1:30. We get to our room after waiting for the excruciatingly slow elevators and we are on deck 2 aft. First thing I notice is our room is very very warm! I like a nice cool/cold room in the summer and this wasn’t even close. We met our room steward and immediately tell him about it thinking he would see if I didn’t have the ac on the proper setting (we did, it was as cool as the ac would go). Ok so I’m thinking once the ship actually starts and we leave it will get cooler in the room and the ac will actually kick in. So we decide to go exploring. The ship is beautiful. But yes extremely crowded. The pool area is WAYYYY too small for the amount of people, that the only times we were able to go and enjoy it was after dinner (we had early 6pm dining) so it wasn’t too crowded at that point. I guess most people were at the later dining or your time dining or at shows. Our youngest loves the pool and was what she looked forward to the most and we didn’t want to disappoint by not going so it was the only time we could really go. Any earlier and there were no seats at all and no room in the pool. The dining room was great our wait staff was fabulous, we thought the food most of the time was wonderful and the chocolate melting cake was insane!! We looked forward to going there every night. Guys pig and anchor located on deck 10 was fabulous as well and barely ever a line. Also guys burgers was great and the line moved fast, the deli always had a long line but worth the wait and also moved pretty fast. Never had too long of a wait. Overall we were pretty happy with most of the food even the room service which always said 45 minutes to an hour wait but it never took that long. We never ate at the buffet the lines were just ridiculous. I mean really bad except for one afternoon right after we got back on the ship from one of the ports we went right up to get lunch and there was hardly a line. The entertainment was great, the casino was fun, the kids enjoyed the game room although expensive and they spent too much money in there. The Dr Suess breakfast was adorable and worth the extra $5 a person. If you have little ones with you def take them to it. Back to the two worst parts of this cruise for us...the ac in the room never got better. It was always warm in the room. They came in twice to to check, had some little device that checked the temp of the room. The first guy just said he will fix it but never did so we complained again. The second time a woman came and said that the device was reading higher than 74 degrees and that she herself felt warm just standing there so she was going to have maintenance fix it and she was going to come Back the next day to check again. She never did. The ac never worked properly the whole cruise. She gave us a fan which I can’t stand but had no choice and used it anyway. After a long hot day of sitting on the beach at the ports or walking around shopping or just about anything, we like to come back to a nice cool comfortable room to unwind and relax before dinner but we couldn’t even do that since it was too warm. My next complaint is the rocking of the ship. I’m sure this is not the fault of carnival since there’s not much they can do if it’s rough waters but man oh man did I feel every single movement on this ship. Constantly feeling like I was swaying or rocking all day and night no matter which deck we were on. Those were the two worst parts for us on this cruise otherwise we had a great time and I would’ve given it a higher rating. We would sail it again if they could guarantee the rooms were cooler and there was less lines especially by the pool areas. Read Less
6 Helpful Votes
Sail Date: July 2019
THE GOOD: I can't stress enough how having a great, caring, and helpful staff can make or break your experience, and this staff shined as bright as the sun! The bartenders and servers were all so very quick to provide any ... Read More
THE GOOD: I can't stress enough how having a great, caring, and helpful staff can make or break your experience, and this staff shined as bright as the sun! The bartenders and servers were all so very quick to provide any assistance and did so with a friendly smile. The events staff was exceptionally amazing. Shauna started the cruise off wonderfully doing the thankless job of giving the safety lecture in the Liquid Lounge, which was our muster station. She also was joyfully the KJ for many of the karaoke events in the Red Frog Pub. Adam and Diego were a joy to bounce back-and-forth with at Bingo, Pablo (hola!) was surprisingly a funny opener to the comics at the dual lineup of standup comedy in the Liquid Lounge (he also made a fun trivia host), and Tyler was by and far my favorite trivia host (lo siento Pablo) and ran the last night of karaoke. Of all the talent performing throughout the cruise, Scott at the Piano Bar was so enjoyable. He was funny, accommodating (especially when he didn't have the requested song), and supremely talented. We found ourselves spending the remaining hours of three different nights relaxing and singing along in the bar. For those reading this, he has three-month contracts on these cruises and our last night on the Sunrise was his too, as he now is performing on the Carnival Magic. When the service is universally this amazing, you can tell that it stems from great management, because a truly successful leader is one who knows the way, goes the way, and shows the way. Chris (aka The Flying Scotsman) was the cruise director, and boy was he a delight. He devised great activities and events throughout our time on the ship, and also was a great host and performer. One highlight regarding his hosting skills was at the Love & Marriage event on the last day at sea. This is basically the Newlywed Game on a stage. I've seen it done on different ships (including Royal Caribbean) before, but Chris was by and far the funniest host, and really worked great on the spot with the contestants who were chosen at random as the show started. I laughed harder at him than I did even the hilarious raunchy comedians the night before. I purchased this vacation to celebrate the 3rd anniversary with my girlfriend, and to propose to her (she said yes by the way). Part of the advanced planning involved ordering the Happy Anniversary Celebration Package provided by The Fun Shops. It included a small cake (I chose chocolate), a 5" x 7" photo frame, 30" x 60" beach towel, and four dangling banners with romantic words on them that were hung on the ceiling via magnetic ends. When ordering, they ask what day of the cruise you would like this to be set up in the cabin. I chose the first day, hoping that the cabin would have everything ready to go before we stepped foot in it after embarkation. My whole idea of getting the package as a surprise to my then-girlfriend was to propose to her in the cabin at the very start of the cruise. After purchasing the package online months before we set sail, I called the Fun Shops to confirm that, if I chose to have the room decorated on the first day if the cabin, would the cabin be decorated before we set sail at 4pm? They could not confirm this, because the only guarantee they make is the decorations will be set up before the "end of the day" (i.e. as late as 9pm as I recall them saying). Given we had dinner reservations for 7pm, and I wanted to propose before dinner, this was a small concern. They suggested I talk with someone in the Retail Cares department (as they're the ones responsible for delivering the packages in the cabins) via the Guest Services desk on the day I embark to confirm if it was set up yet. We embarked at around 1:30pm, so I went solo to the Guest Services desk and a helpful agent (I really wish I remembered her name because she was so sweet and helpful) made the call to confirm if it was set up yet. She wasn't able to reach the person who could confirm that, so she stepped away from the desk for about 3 minutes and physically went to my cabin to check and confirmed it was! The way they decorated the room around the bed with the banners was lovely (and the chocolate cake we had later that night was DELICIOUS). It really made for a memorable proposal. My only gripe was I filled out a personal, meaningfully romantic message to be printed (like the small ones you can get printed with a flower delivery) when I ordered the package online many months before, and it was never printed. Depending on where and what you ate, the food ranged from nearly flawless to cheap hospital/institutional-tasting. The best restaurant food we ate was the steak and sides at Fahrenheit 555. It was an extra $38 per person, but well worth it for food that compares to what prices you normally find at a nice steakhouse. Our filet mignons were huge (the menu said 9oz, but I swear they were bigger), perfectly trimmed, and flawlessly cooked to medium-rare. This is not as much of a surprise to me if they're a great steakhouse because many I've been to in NYC can provide this too. The best surprise for me was the side of sautéed medley of fresh mushrooms. I'm not even a fan of many mushroom dishes, but this was one not to be missed; I only wish I ordered two of them instead of wasting a side on the decent mac and cheese. The best room service by far was a small thin-crust pie we ordered through the Pizzeria del Capitano for only $5 (you order through the helpful HUB app mentioned below). They deliver these pies to nearly every area on the ship. I'm a pizza snob and have had most all of the best pizza places in NYC. This pizza definitely wasn't in the upper-echelon, but man was it better than so many NYC slice joints. Seriously, do yourself a favor and try one of these pies. Also, on a whim, we were going to have the buffet for brunch on Deck 9 around 12pm, but the line was so damn long (something I've read in nearly every review on this website), so instead we opted for some burgers and fries at Guy's Burger's Joint. These burgers compare to the best you'll get at Five Guys (the fresh cut-style fries are pretty much the same) and other fast-casual restaurants. The burger patties are loosely formed and well seasoned, which lends itself to why they taste so damned good. The donkey sauce is a perfect burger topping. Oh, and do yourself a favor and dip those fries in a side of Guy’s bar-b-que sauce on the topping station. I thought it was going to taste cheap and just be nothing but sweet like bottled Kraft sauce. It was on the sweeter side, but it was really well spiced and finished with a nice little kick of heat. Finally, I haven't been on a cruise in over 5 years (my last one being with Royal Carribean), and so I've never seen an app quite like Carnival HUB. This app is amazing, and I hope all cruise liners copy its format and make some small common-sense improvements. Once you're on the ship, it immediately provides a listing of all events happening on the ship each day, from early morning to late at night, as well as every dining option available, based on the time of day, and allows you to create a daily planner well in advance to set your customized itinerary. What's more is you will get helpful push notifications on your phone ahead of time, reminding you of the next event or dining reservation you have. Without going on endlessly though just about the app, here's more info on it: https://apps.apple.com/us/app/carnival-hub/id925117977 . My only gripe with it is that it lists some rooms as being on a specific deck, but the entrance to that room is on an entirely different deck. For example, the Sunshine Dining Room (the main dining room on the ship) is listed on the app as being on Deck 5, but the entrance is on Deck 3. This is so frustrating and makes me wonder why the app doesn't list that specific info, to make it easier to navigate on the ship. Also, as far as improvements with technology, it would be great if the ship had a WiFi-centric GPS on each deck, so you can navigate your way to each location. That might be wishful thinking, but it would be such a helpful tool on a ship with difficult to find entrances for various rooms. THE BAD: The ship was cramped in all public spaces and the bars sprinkled throughout. These caused inconveniences galore just walking around the ship. For instance, the beautiful lobby on Deck 3 had a ceiling, which extended many floors above, and each floor overlooking the lobby walkways around this, but those walkways were so small in width, it would always be congested from people just standing around and looking towards that beautiful space. And when there were events or musicians performing in the lobby, that made things even more congested. Having to constantly bump into people when you're just trying to walk by on a huge cruise ship feels really inconvenient. And the orientation of the pools, whirlpools, and deck chairs on the Lido deck (9) was almost impossibly to walk through without bumping into people. On my last cruise (Royal Caribbean), the main public walking spaces were so nicely spread out this kind of congestion almost never occurred. Not only were the walkway widths small, but also so was the seating in many event rooms. Given the Sunshine is a renovation from the Triumph, and that it added more cabins, they didn't do a good job in making the event rooms more accommodating for the higher passenger count. The Limelight Lounge (where the comedians were most every night) was so cramped and small, you could never get a seat and the body heat from the room made it uncomfortably hot. The congestion trying to get around and the small rooms, given the number of people on the ship also had the unfortunate effect of making life difficult for the servers delivering drinks to guests who weren't sitting at the bar. For example, the cramped quarters of the Liquid Lounge made it nearly impossible for the servers to get guests their drinks, especially when they didn't have any space to walk through the aisles. It felt like being served a drink in the stands at a baseball or football game. And bless the patience of those drink servers on the Lido deck. The entrees at Cucina Del Capitano (Italian restaurant), some of the lunch items for room service, and all of the dinner in the Sunshine Dining Room were just way off the mark. At Cucina Del Capitano (which has a $15 per person charge), the appetizers we got (Nonna’s Meatball) were tastefully seasoned and had a wonderful crumbly, tender texture, and the red sauce accompanied it well. The three-component desserts we got (Agrumi/Torta Al Miele e Polenta/Sorbetto di Limone) were very tasty too. But the entrees (Cavatelli with pork Bolognese and the Pappardelle with shrimp and pancetta) were so disappointing. Like, no joke, we've both had better food (regrettably) at an Olive Garden. The free room service items we ordered for lunch were hit-and-miss. We both got sandwiches. The grilled cheese with was had nice Panini-style grill marks on the bread, but it was dry and tasted like they used zero butter or any other kind of cooking fat on the bread to give it the taste we all are used to with grilled cheese. The accompanying potato salad chosen was just a couple of red potatoes, cut in half and slathered in mayo, and tasted as plain as you would expect. This was not what anyone would want if they were expecting potato salad. The BLT was a nice surprise with bacon galore and a good smattering of mayo to lubricate the whole sandwich and I got it with a handful of (what I think were) Wise-brand potato chips. The chocolate cake was delicious but the cheesecake didn't have any tang you want from cream cheese and the crust was weird in taste and texture. On a side note, we had the "Bottomless Bubbles" drink package that includes free soda and juices, yet we were told we had to pay for soda delivered via room service. That makes zero sense. We decided we would dine in the Sunshine Dining Room on the elegant evening attire night (second night). From the cheaply made appetizer (a pathetic 5-piece arrangement of tiny rubbery shrimp cocktail with a watery-thin cocktail sauce) to the lack of seasoning on the entire snapper entree (despite this, the snapper was really perfectly cooked) to the misworded dessert (hazelnut malted chocolate cake that, to me, would taste something close to Nutella, but because it had no hazelnut flavor to be found, just tasted like an overly-rich chocolate cake). The dessert was so disappointing, I simply asked for the vanilla ice cream, just to clear the overkill of chocolate, and the ice cream had a gummy texture similar to low-quality supermarket ice cream and (worse) contained unappetizing ice crystals throughout. But, this was part of the free food on the ship, so my expectations were already low. To top it all off, the steeping water that accompanied my order of black tea was not even close to boiling temperature. Finally, when Chris would cheerfully make his non-emergent announcements at 8 in the morning, almost always just to provide an extra promotion for some various events throughout the day, it would be nice to NOT have the hallway speakers blaring in the cabins at 8 in the morning, so the (sometimes) hung-over and (always) tired guests like us at 8 in the morning could be able to sleep in a little. After all, we were enjoying our nights in the public spaces until at least midnight or later. THE UGLY: The servers and bartenders throughout the various locations on the ship were all courteous and helpful, but there was one exception, and that was at the Fahrenheit 555 steakhouse restaurant. As I mentioned above, the food at this restaurant was the best on the ship, but the service, from the hostess, to the drink server, to the bread server, to our main server, was just rude; the kind of rude service some snooty French restaurants are stereotyped as having. The hostess basically chided us for arriving 15 minutes early before our reservation time and said we would have to wait (which we didn't mind), but her rude tone was one that would have been somewhat appropriate if we just walked in without a reservation and insisted we get sat immediately. The drink server took forever to return with our drinks (just soda), didn't return our cards after serving the soda and gave an attitude when I simply asked for the cards back, and the sodas were both flat for some reason, which we hadn't experienced in any other bar or restaurant the entire cruise. The bread server’s frown looked like he was serving prison time. The main server had a snippy tone that seemed bothered with any question I had about the menu items. Plus, when I ordered the steak, I forgot to mention the sauce I would like to accompany it on the side. When I was finally able to hail down the waitress to ask, she read me the list of three different sauces, and I asked if they also maybe had a simple house sauce (which many steakhouses of this ilk have). Based on the tone of her answer (which was no, by the way) you would think I asked her "how much do you weigh?" The only bright spot of service was the chef (can't remember his name) who came to the table asking about how the food was. Speaking of food service, other than the room service mentioned above, also ordered it twice for breakfast. Both breakfasts’ were awful experiences. First off, the pre-order room service door hangs you get to fill out in the cabins offer 1/2 hour windows for delivery. I would imagine many people, such as myself, set your alarm to wake you up very shortly before you expect the room service. With a 1/2-hour window chosen, I understand if it doesn't get delivered until the very end of that time, but both mornings, the room service attendant delivered them between 5-10 minutes early. So, not to be petty, but it woke us up that much earlier before our alarms went off, and we didn’t like losing any minutes of sleep. The really terrible thing though (and why it's in the "ugly" section of my review) is the quality of the food was just reprehensible. The first morning we only ordered fruit. I don't know about you but I like my fruit to be ripe and our fruit was both under and overly ripe. Unless you're baking or making smoothies, bananas should be perfectly yellow, not overwhelmingly covered in "liver spots" like ours were. And melon should be soft and juicy, not crunchy and flavorless like ours were. Even more abhorrent was the second morning (July 20) we got breakfast. We ordered cereal and the little 8oz containers of skim milk were all spoiled upon arrival, and they weren't even past the printed sell-by date of July 22. Like, I know it's the summer, but keeping milk cold and far from spoiling is food service 101 for a dining operation. Also spoiled, by the way, was the little 8oz container of low-fat chocolate milk, which had the same sell-by date. Finally, the orientation of entrances to various different public spaces in this cruise was just confusing. As I mentioned in the “good” part of the review above, the Sunshine Dining Room is listed as being on Deck 5, but the entrance is on Deck 3. The Limelight Lounge on Deck 4 was so difficult to find (go off the walkway, into the middle of the casino on Deck 5 towards an unseen staircase and then walk down to Deck 4). It was so meandering and confusing, they had to put signs on a stand just to give passengers a hint. I'm convinced it was easier for Harry Potter to find the entrance for the Hogwarts Express train on Platform 9 & 3/4 than it was for passengers like me to find the entrance to the Limelight Lounge. Overall, given the great staff and fun activities, I would highly consider cruising with Carnival again, just not on the Sunrise. Read Less
4 Helpful Votes
Sail Date: July 2019
Before I get into the pros & cons of our cruise let me state that anyone who takes a Carnival Cruise and has a boring time or is left hungry it's your own fault!!! We are just short of being Platinum guests and we have ... Read More
Before I get into the pros & cons of our cruise let me state that anyone who takes a Carnival Cruise and has a boring time or is left hungry it's your own fault!!! We are just short of being Platinum guests and we have experienced many levels of satisfaction on the Carnival ships we have sailed. We have been away from Carnival for two years due a very bad experience (Splendor) and Carnivals lack of concern. We (5 family members) are on the fence about next year. What we missed about Carnival and the reason we booked this cruise was that when you ended your cruise you left family behind. You really get to know your cabin steward, wait staff and ships crew. In this, the Sunshine did not disappoint. PROS We booked two Ocean Suites (7312 & 7314) the cabins were a first time experience as we always book balcony cabins. The cabins were a real treat and the cleaning crew on deck 7 was absolutely fantastic! Dining on the first day left us feeling disappointed, it was not what we were used to aboard a Carnival ship. However, they stepped up their game on the following days! The additions of Guy's Burger Joint and Pig & Anchor Smokehouse was a big plus. Having the option to order from the Steak House in the dining room was a good move! We did not go to any speciality restaurants this cruise due the good food & service in the dining room and we have eaten in them all on other cruises. My only disappointment was that I did not get the opportunity to eat at Bonsai Sushi. Entertainment aboard ship is plentiful and sometimes hard to decide between them all. Cruise Director Chris (The Flying Dutchman) was the best and most likely the top Cruise Director of any ship. CONS All the hype about the renovation of the Triumph into the Sunrise makes you believe that you are sailing on a new ship. Understand that when you book a cruise aboard this ship the renovation was mostly the addition of cabins that left little space for all the guests and many of the guests areas reduced in size. There are plumbing and hardware problems in the cabins. Indicators that much was left alone. Next to us was a Grand Suite that had a balcony door that slammed and a large family that oped and closed the door all through the day and late night. When it slammed close it shook two cabins (4 in total) adjunct to it. Our pleas to fix the door went unanswered. The toilet in our cabin (7312) did not always flush right away. Most of the time it would flush 1 minute after you pushed the button. This too went unanswered. Many of the windows on the ship have paint splashed on them. You would think that a 220 million dollar renovation would include the scraping of the new paint off the glass! On an 8 day cruise we ate at the buffet (Lido Deck 9) once.This was due the agonizing slow and long lines. Trust me, on a cruise you expect to stand in lines but not like these! I timed my time in line and it took me 8 minutes just to reach the plates and another 7 minutes at the food selection. The design of the new buffet area was extremely poor for a cruise line that specializes in moving large numbers of people. We were told that Carnival was aware of the problem and was making corrections. When? Deli was the same, always a very long line and slow service. You could not get a hotdog anywhere on deck 9 except the deli. Yes, I only had one hotdog in 8 days. Stay off deck 9 to eat and go to the speciality restaurants or the dinning room aft. Serenity area for adults was a bust! very small and no shade! Again due to max profit of cabins over the guests comfort or spaces. There is also a noticeable reduction of crew. Fewer bartenders and servers, many bars are closed and only open for short periods. Will we sail aboard the Sunrise again, no. The Carnival Victory is a sentimental ship as it was the first ship cruised from. It too is about to undergo a renovation and come to NYC in July of 2020. I hope Carnival does not make the same mistakes with this ship. Overall, Carnival gives you the best deal for the money you spend. I'm critical only because we are Carnival cruisers and as such see the changes. Read Less
2 Helpful Votes
Sail Date: July 2019
I was disappointed to say the least especially when comparing this cruise to Norwegians’. There was only one iron per floor. So you had to go to a specific room on your floor and wait to iron all your things. The spots in the ship that ... Read More
I was disappointed to say the least especially when comparing this cruise to Norwegians’. There was only one iron per floor. So you had to go to a specific room on your floor and wait to iron all your things. The spots in the ship that probably needed the most AC didn’t have like the lounge for example. It would get so heated in there. Yet the casino and other parts were uncomfortably cold. The food wasn’t the best quality and there wasn’t a ton of variety or culturally diverse. People were smoking weed and continued to smoke even after receiving notices about it. Not sure how that even got on the ship. All rooms should have a window or at least a picture window. I don’t feel it was worth the cost and now sure how the ship was made but I could feel the whole boat rocking the entire time regardless of the deck number. The buffet, cantina, pizza, etc always had such long lines. I mean like 15-20 min wait standing in the heat. There also weren’t as much cool activities on the ship or much variation from day to day. It was hard to ever get a chair by the pool or go in the pool because it was always so overcrowded. Read Less
5 Helpful Votes
Sail Date: June 2019
Have sailed lots of mega ships including Vista and Horizon. Was Excited to try a smaller ship especially since they added a lot of the goodies from the megaships like guys burgers the taco place picking anchor the ropes course waterslides ... Read More
Have sailed lots of mega ships including Vista and Horizon. Was Excited to try a smaller ship especially since they added a lot of the goodies from the megaships like guys burgers the taco place picking anchor the ropes course waterslides there seem to be enough to keep my kids occupied. excited to try a smaller ship especially since they added a lot of the goodies from the megaships like guys burgers the taco place spic and anchor the ropes course waterslides there seem to be enough to keep my kids occupied. However the flow of the ship caused bottlenecking everywhere I turned the Buffay was the most awful experience of any cruiseship I have ever been on I gave up eating at the buffet because most times it would take 20 to 30 minutes just to get through the line by the time I would sit down my food would be cold . We had a family of five which included two adults and three children ages 11,14 and 17. The room was very small very crammed and I’ve never seen a cot have to be brought into a room for the 5th person. The bunk came over the main bed which meant when you woke up in the morning you had to remember before you sought up that there was a bunk over your head or you would smack your head. The room is not an appropriate size for five people when they did the remodel it’s as if they tried to cram as many people onto the boat as they could. I found the staff to be great they were very pleasant they were definitely overworked and appeared very tired. Both embarkation and debarkation went smoother than a lot of cruises I have been on so that was a plus. All in all I had a great vacation but I can say I will not cruise on this ship again. We cruise about once a year and this was the most money I’ve ever spent on booking a cruise and it definitely left a bad taste in my mouth. Read Less
3 Helpful Votes
Sail Date: June 2019
We were on an Ultra Casino event on the Carnival Sunrise June 24-July 2 Quick to process, on board by 11:30 am Pig and Anchor very good on deck 10-still don't have water/lemonade/ice tea there. In cabin 7372 inside-plenty of ... Read More
We were on an Ultra Casino event on the Carnival Sunrise June 24-July 2 Quick to process, on board by 11:30 am Pig and Anchor very good on deck 10-still don't have water/lemonade/ice tea there. In cabin 7372 inside-plenty of room, love the usb ports. Close to mid/aft stairs and elevators. Comedy shows were great-could always get in, sometimes had to stand. Loved Chris Williams the cruise director-all about the ship. Also very talented don't miss his show. Don't care for some of the changes-by adding the Taco stand and burger bar took out the aft buffet line. Got very congested there at breakfast but there are many other locations that can prepare eggs, breakfast etc (deli, seafood shack, cucina, etc) Food on the hole was better than our last Carnival ship. We did my time dining, never had to wait. Check in deck 5 and walk down aft stairs to deck 3-Get table with Rachelle she is the best. Very efficient and always smiling. You may see her up on deck doing bar service also. Never had a problem getting a chair-but it was very hot this week and there isn't alot of shade on the ship. Several days we sat by where the DJ performs to escape the sun. Didn't go to spa, production shows, have pictures taken. Went to Steakhouse one night (courtesy of the casino) filet was very fatty by waitress never checked. Had to mention to the hostess then the waitress got an attitude. Being that we were on an Ultra cruise event we had alot of drawings, etc in the casino. We also had 'free' drinks while playing. Biggest complaint is not enough bar servers. Would wait over an hour for a drink as you can't go to the bar and order. Each days more and more people were getting the drinks on us card adding more people that could get drinks. Prob the worst service in the casino. Plus they ran out of everything Corona, Kahluha, Kendall Jackson Chardonnay. Wouldn't have it one day get it the next and gone the next. Maybe when a casino event is going on they need to order more-just saying. On orientated the ship was pretty easy to navigate-we used deck 5 as it went front to back-Liquid lounge (shows) forward on 3/4 and Limelight lounge deck 4 mid ship so used stairs by casino. First time to Bermuda-don't think I would rush back. We took the ferry over to Hamilton ($4.50 token/person each way). Walked around the town. Found things extremely expensive. All of the locals we encountered were great-very friendly and helpful. Returned to the port area and walked around the Royal Navy Dockyard. Water surrounding looked great-you can swim from Calico Jacks at the pier for a fee. We stopped and had a beer at the Frog and Onion brewery and it was about $18 for one 16 ounce beer. I am sure the beaches are beautiful but being that we had 4 sea days we didn't really need more sun. NCL Escape was in port with us and they spend almost 3 days in Bermuda but offer their passengers free shuttle to St. Georges. Our only other stop was Grand Turk which we had been to many times. Laid by the pool at Margaritaville and then back on the boat. Our casino hosts on this trip were Adrian and Jen and were very personable. They were out on the floor talking to guests. We have been on several RCL cruises and the hosts just sit at a desk. Don't miss the Quest-prob one of the best we have seen in 35 cruises. Debarkation was handled very well by Chris the cruise director. If you did self assist you were allowed to leave only when your deck was called-if you attempted to leave earlier you were sent back. Previously it was like a free for all for all the self assist folks-like this way much better. We were off the boat by 9am. Overall had a good cruise, met lots of great people. Don't know if all the changes on the ship were good. The ship still need alot of TLC. I know the additions are about $$-cabins, pay dining venues, etc. No cruise is ever bad-just felt this one lacked due to the congestion in the buffet, lack of servers in the casino, and running our of bar items in the casino. Read Less
2 Helpful Votes
Sail Date: June 2019
Choose this for the length of cruise, time of year, and the ports. The ship was very nicely decorated and had a lot to do, but just too overcrowded. We stopped going to buffet because of not much choice and too long of a line. All of Deck ... Read More
Choose this for the length of cruise, time of year, and the ports. The ship was very nicely decorated and had a lot to do, but just too overcrowded. We stopped going to buffet because of not much choice and too long of a line. All of Deck 9 was just too crazy including the pools. We had a nice time, but wouldn’t choose Sunrise in future, due to its layout and just seemed they did not manage crowds well. MDR has good choices but found food to come out lukewarm, sometimes cold. Again didn’t seem organized to us. Staff was very friendly and does their best to satisfy. They need drink station nearer buffet. Have make separate trips once get food, then drinks, plus look for a table. Why we stopped going there. Specialty Steak and Italian were good. Service and meal to expect every night on cruise and not have to upgrade. Bartenders were great! Read Less
1 Helpful Vote
Sail Date: June 2019
My in-laws booked this cruise as a family weekend getaway. From the beginning, the ship felt crowded. The lobby bar area was always very full as were quick dining locations. You could wait in line for 30-40 minutes at the food options ... Read More
My in-laws booked this cruise as a family weekend getaway. From the beginning, the ship felt crowded. The lobby bar area was always very full as were quick dining locations. You could wait in line for 30-40 minutes at the food options around the main pool. We chose to eat at the restaurants on board. We were very pleased with the steakhouse, Fahrenheit 555 and the Chef‘s table. There were some rude guests on our cruise; however, the staff impressively handled these difficult situations. The cruise ship needs to update and use room key bracelets rather than the cards. It got to be insulting how many times crew members would ask you for your card and a bracelet would have been a much simpler way of scanning for drinks, towels, etc. Disembarkment was a little messy in the morning, we paid for the faster to the fun pass but had to wait 45 minutes to disembark as some of the rude guests mentioned earlier needed to be escorted off of the ship by NYPD. It would have been nice to have had them wait with NYPD on the ship so the rest of us could have left on time (my husband and I needed to go straight to work). Our cabin steward, Larson, was wonderful! He sensed our needs before we had them! The highlights of this cruise for our group were Nikola and Denis at the Alchemy Bar and Scott at the Piano Bar. Nikola was a highly knowledgeable and talented bartender, we took his mixology class on the Sunday afternoon of our cruise. You could tell that he loves what he does! Scott had us laughing and singing for hours. He had a great personality and played off of the people in the room. For adults on this cruise ship, I recommend using the Serenity area of the deck (quieter, just get there early for a daybed). Overall, I think that the best way to do this cruise is to pay extra for the better dining options and to spend your time at the Alchemy Bar and Piano Bar. Read Less
8 Helpful Votes
Sail Date: June 2019
Our 5th cruise. 1st with Carnival (3 NCL, 1 RCCL). 1st with kids (ages 11 and 13). We chose the cruise because the length was good for the kids, we hadn't been to Bermuda, leaving from NY was easier than flying to FL, and the ... Read More
Our 5th cruise. 1st with Carnival (3 NCL, 1 RCCL). 1st with kids (ages 11 and 13). We chose the cruise because the length was good for the kids, we hadn't been to Bermuda, leaving from NY was easier than flying to FL, and the Sunrise had recently undergone a $200M refurbishment. Embarkation: Cruise port was relatively easy to get to. Parking was right next to the ship. Definitely older than port facilities in Miami; less high tech experience, but lines weren't bad. View of the city on the way out was a really nice highlight. Statue of Liberty, Empire State, 1 WTC, etc. Room: Standard balcony room. Just like others we have had on other ships. Standard bathroom. USB outlets on headboard were a nice touch. Good storage space. Tasteful decor. Bathroom standard; not used to shower curtain vs shower door but no issues. Crew: Friendly but not outgoing. Were hardly greeted entering the ship. No one greeted us when we entered the buffet. No "washy, washy!" In fact, no one on the ship offered us hand sanitizer; not once. This is a real surprise and something that concerned us a bit. Bartenders were a bit slow, but not unacceptably so. We saw our cabin steward several hours after boarding. He had us sign a paper stating when we wanted the room cleaned. We didn't see him again until the obligatory goodbye around tip time. Room was made up once a day. If we took an afternoon nap, the bed wasn't remade in the evening. That said, several staff members were very kind to us. Our waiter quickly learned the kids' names and remembered them when he saw them at a different time in a different part of the ship. I saw another crew member assisting a mom whose child was seasick, which was nice. Food: Buffet was average; not as much selection as we are used to. Main Dining Room fare was also standard; nothing to rave about, but no complaints. Other free restaurants - Guy's Burgers, Guy's BBQ, Blue Iguana, deli, and pizza place were all quite good. We didn't eat in any of the specialty restaurants. Crowds: Crowd flow was poor. In trying to update the ship and add more stuff, they've created a number of bottlenecks. There was always a line for food. They couldn't make pizzas fast enough. All of the buffet items are in a row, so you have to get in a line and go through everything just to get one item. Individual stations would be much more efficient. In addition, there are so many food places on the Lido deck that it seems like one continuous line, particularly when combined with crowded pool and bar areas. Entertainment: Pretty good. We went to see a band play rock/pop hits a few times and they were quite good. Kids liked Hasbro Game Night. PG rated comedy acts were both funny. We liked the vibe at Red Frog Pub, including the little game room in the back. Disembarkation: Terrible. Not enough to ruin the cruise, but it does end it on a down note. They ask you to wait in your state room until they call your deck. I don't think people listened. We did but even then, we got our bags down from Deck 7 to Deck 5 and then had to wait in a mass of people to get down the stairs to Deck 3 for at least an hour if not more. Balancing heavy bags on narrow stairs with hundreds of irritated people and restless kids was not fun. They need to fix this ASAP. Thankfully we didn't have a flight to catch. Overall: A good time, but don't let the $200M in upgrades fool you into thinking the Sunrise is the equivalent of one of the newer megaships. It's solid and standard but by no means spectacular. I don't see us taking the Sunrise again unless the itinerary and the price were too good to pass up. We're even a little skeptical of Carnival. Again, no major negatives, but we felt other cruiselines did it better. Read Less
1 Helpful Vote
Sail Date: June 2019
This journey cruise was a initial family Carnival cruise for my sister-her husband and two young adult granddaughters as well as myself and my adult daughter. The cruise was initially selected because 1-the schedule worked well with the ... Read More
This journey cruise was a initial family Carnival cruise for my sister-her husband and two young adult granddaughters as well as myself and my adult daughter. The cruise was initially selected because 1-the schedule worked well with the college ladies school breaks and 2- noted that the ship would be undergoing a big renovation- which we decided would make it a pretty much like new ship. Embarkation day- very confusing and chaotic- upon checking into Manhattan terminal- we inquired of numerous personal where to go for priority check-in(suite guest)- first were sent to one side of terminal than to the other-no one seem to know for sure, we finally were seated in some area with TA'S, after that the boarding started and we got on board- quickly enough. We did the unthinkable and went to the lido deck for a bite to eat- crowded and congested, when announcement made that cabins were ready we were more than ready to go. I was especially ready to unload my mass of luggage. Cabin was expansive and my daughter and I were more than pleased with the layout and amenities.Small comlaints- my daughter on the 2nd day noticed what she called a trace of a " funny smell in the bathroom- her nose is younger and keener- i did not pick up on it until the the 4th day-wasn't sure what it was had seen numerous reviews from other cruisers of sewage smell in some hallways and cabins. We always travel with a can of Lysol and upon entering the room everything was sprayed down. My niece who was in the cabin with my sister and brother-in-law- indicated their cabin had the same odor and indicated with was akin to "kitty litter"- As indicated it was noted but not enough to drive us out of the cabin. 2- I am a senior with some joint problems- and found it a little challenging getting in and out of the tub- was very happy for the safety railings in there. No problems with the AC-often we had to adjust it because it became too cold. The balcony was was wonderful with a lounger and two chairs and table. I've always enjoyed relaxing on balconies. The large in room sofa was a great place to relax on too. Our cabin stewardess Yuli was very friendly and courteous- we opted for once a day room service, however if we happen to see her in the eve and required extra towels -she was always accommodating . We purchased the value wi-fi packages pre-cruise and it worked well- no problems- were able to text each other surfweb--post to facebook- . I am not a fan of school cafeteria dining layout, and the dining buffet was so crowded so i frequently would order a continental breakfast coffee- toast-juice and fruit. The MDR experience i enjoyed,we had early seating and it was nice to just walk in and always have a table waiting for us, the food was tasty and our waiters- Henri-Jerry and John were great, very friendly- knew our names after the 1st night. Enjoyed the Italian restaurant for lunch one day and the steakhouse for dinner- The adult comedy shows in the punchline venue were fantastic, i tried to attend many, what was annoying was having to exit the venue on one side go up and come down to enter again on the other side- very poor planning as crowds of people were on the steps and blocking those attempting to enter or exit the dining room and or elevators. The venue was also very small and AC barely functioning. Enjoyed the flying Scotsman show in the liquid lounge, the venue was able to accommodate large crowds and no problems with the AC. This was also the area where our muster drill occurred- plenty of seats for all. As have been reported in other reviews- the casino location was a poor choice, very smokey went thru there first night on way to dinner and thought i would lose my breath. so thereafter went upper or lower to other floors to avoid smoke. Biggest disappointment was the so called serenity deck- my only previous experience was on the anthem and that was delightful.Pre-cruise I had planned to spend most of my time in that area- but disappointed to see no shaded areas- NO POOL and the small hot tub that was there did not have hand rails to aid people in entering and exiting, after checking it out first sea day never went back again. The Sunrise is a pretty ship but i shall not cruise on this ship again. Ports of Puerto Rico, ST. Thomas, ST. Marten, Tortola and Grand Turk were all great. Read Less
2 Helpful Votes
Sail Date: May 2019
We chose this cruise because it went to Costa Rica where neither of us have been, The Panama Canal which neither of us have been to either. We haven't been to Half Moon Cay either. My wife once went to Grand Cayman more than 30 ... Read More
We chose this cruise because it went to Costa Rica where neither of us have been, The Panama Canal which neither of us have been to either. We haven't been to Half Moon Cay either. My wife once went to Grand Cayman more than 30 years ago though. My wife has mobility problems and the many sea days appealed to us. We have been on this ship before, as the Carnival Triumph three times. So this was our fourth time on this vessel although it has been remade since. The embarkation process went smoothly. Did notice that keys to staterooms are no longer given out at embarkation. Stateroom attendant leaves key at stateroom. Can be bad if wrong person gets it. They no longer take picture and use picture on passport for identification. Staterooms weren't ready so we dropped off carry on luggage and went to Lido Deck for refreshment. You will find things about our stateroom in the stateroom section below. The food in the dining room isn't as good as it used to be. The Carnival Sunrise has a new Executive Chef. He likes to cook with spices. We, wife included, do not like spicy food. Ate Salmon most nights. The Beef Wellington, had on one of the three formal nights was good. Most desserts were good. Ate two at times. My wife spread out what she had to other things. Many things were good, service didn't meet former Carnival standards although most times was acceptable. The pizzeria was very good and ate there most days after got finished playing in the casino. The food on the Lido Deck was pretty good too. Had a few burritos that were very good, some of the food at the buffett was good as was the Deli. The Deli had long lines and most times didn't want to wait on them. About Entertainment and Activities: The shows were okay. My wife liked them. We had seem them before. Missed two shows due to doing other things. The enrichment talks were good. As a veteran liked the veteran meeting, and enjoyed the veteran's table at the high tea. Like playing in the casino. Played there every night. Most times played at the craps table and at times played slot machines. My wife likes to play slot machines. Met some people that were known from other cruises. Even made a few new acquaintances, a rarity for me, in the casino. The staff at the craps table was pretty good. They were for the most part, very competent dealers, box men, and pit bosses. Hope they are there when I next go on the Carnival Sunrise in the fall. The Cruise Director was Chris "The Flying Scotsman" Williams. He is a very good Cruise Director. It is no mistake that many of his people are getting promoted. Also of note, although many passengers didn't seem to like Adam, he is very competent and will one day make a fine Cruise Director himself. Houston is a very funny guy. One day he will be a very fine comedian. However, he does many things well on the activities staff. He should be given a night at the comedy club. One day, he might even make a fine Cruise Director. Disembarkation was a complete disaster. They were slow in getting luggage set up in the terminal and that was why we had long waiting times. Had to explain to car service why it took us so long to get off the ship. Next time bring fewer clothes and use laundry room more. Read Less
3 Helpful Votes
Sail Date: May 2019
I stayed on Riviera Deck Midship. No balcony but spacious except for the shower. There was a lack of storage space and Small tiny nightstands. We moved the life vests and placed them under the bed so we could use the closet space. It ... Read More
I stayed on Riviera Deck Midship. No balcony but spacious except for the shower. There was a lack of storage space and Small tiny nightstands. We moved the life vests and placed them under the bed so we could use the closet space. It had a nice size tv, we just watched ship cameras or ship location channels. Only used one electrical outlet to plug in our multiport gadget to charge our electronics. The toilet made an unusual sound of a long foghorn after flushing and since I use the toilet 4 times during the night, I thought would wake everyone on my side of the ship. There were no complaints, thankfully. And of course our stewards were courteous and friendly. There was garbage odor on some elevators and smoke throughout the Casino. Deck 3 and 4 were were a pain since at one point or another, a restaurant blocked the front to aft part of the deck. Our Time Dining we requested same waiter Camilo. He is GREAT. Sang songs and danced on some nights. Really great and funny individual. Request for a table he manages and you wont be disappointed. I selected foods I knew I liked so To me, the food was good. Im not a sun worshipper so I wont comment on the pools and chairs. The jogging track is a bit small but I enjoyed the Rope Course. It was complicated at first due to my big gut, but once I got the know how, it was a piece of cake with a bit of sweat of course. Guys Burgers are delicious, the pizza is so-so. Breakfast is same each day with no variety. Had to skip the Midnight Buffet with the Ice And food sculptures due to the mob trying to take pix and the LINE seeming endless. But Im sure it was delicious. ( I didnt gain any weight that night) Bartenders and staff introduced me to some delicious drinks. There were a couple good shows with the singing and dancers but wasnt interested in hypnotism and card tricks. The good seating area in the Liquid Lounge is small. There are poles blocking the way, lighting fixtures if youre too high up, and cant see the stage at all if youre anywhere to the side of the stage. Remodeled and all, from 1 to 5, I rate the ship a 3. Fun Factor I rate the ship a 3 as well. Friendliness I rate it a 5 There were not enough sanitizers and people were hardly using the ones available. I rate cleanliness a 4. Read Less
2 Helpful Votes
Sail Date: May 2019
I chose Carnival Sunrise because it left from Norfolk and was an easy departure point as I was taking my entire family on the cruise. It was the first cruise for many of them; so their first cruise experience. I have sailed Carnival before ... Read More
I chose Carnival Sunrise because it left from Norfolk and was an easy departure point as I was taking my entire family on the cruise. It was the first cruise for many of them; so their first cruise experience. I have sailed Carnival before and have enjoyed the experience. I can not say the same for this trip. I had high expectations since I had heard so much hype about the renovations and upgrades. I was disappointed and wondered where the money was spent. There was a lot of rust in places, loose carpet, and general maintenance issues. There were long lines in the Lido marketplace at all the meals. The flow wasn’t very good. The Lido deck did have the water slide which my kids enjoyed. There was also putt-putt golf, basketball, fossball, and a pool table. My family enjoyed the pool and the rope course. My kids did enjoy their trip and the travel and the visits to Nassau and Freeport. I was disappointed in the quality of the food (very bland). The chefs seemed to want to be innovative, trying to mix flavors and textures. But the food didn’t have a lot of flavor. I heard that Guy’s BBQ was good, but I didn’t enjoy it. The Guy’s Burger Joint was awesome as usual. And ice cream was always available. The wait staff at our table in the dining room was good, not great. They seemed new and not quite sure of their role. Our waiter, Idewa, was very pleasant and good with the kids. There was no anticipation of guest needs or desires as I have experienced in the past. Service was also slow. And the “shows” in the dining room were not on par with what I have enjoyed on past cruises. I was also disappointed with the dining experience as this was a family trip. My two sisters and I had booked the cruise together and requested family to be seated together for the early dining. Unfortunately, my sister and her daughter and granddaughter were placed on the lower level and the rest were on the upper level. When she bought this to the attention of the maître d’, she was treated rudely and told that it was too late to make a change. The entertainment, family-wise, was not family friendly. I did not attend many of the shows because they weren’t age appropriate for my younger grandchildren. And the movies were PG-13. On my previous Carnival cruise 2 years ago, I spent every evening on the Lido deck watching family friendly movies. I never watched one movie on the Lido deck on this cruise. There was very little TV programming for children either while we were in the cabin; just Cartoon Network and Blue’s Clues. Room-wise, I had a spa balcony. I was originally on Deck 2 with my family, but after two room changes by Carnival, ended up on Deck 11. Not a hardship by any means. But I had requested adjoining rooms because I was helping my daughter and son-in-law with their children. I was told there was no adjoining rooms on Deck 2. Lo and behold, my two sisters arrived to find they had adjoining rooms where I was originally supposed to be on Deck 2. They had not requested adjoining rooms. There were highs and lows. Pictures were not great. Photographers were more interested in quick shots without much imagination, and not much quality. I bought a couple of my family that were ok, but discarded a lot because they weren’t very good. And as one previous reviewer commented, you were nickleled-and-dimed a lot. Disembarkation: what a cluster. It took us two hours to get off the ship. Decks were called in order, and since we were on Deck 11, we were called last. It was very difficult to get an elevator. We made it to Deck 5 and sat on the floor with our luggage for an hour. We had to be out of our cabins by 8:30, and not a lot of available public space to sit with the kids. Once our deck was called, we finally made it on an elevator to Deck 3, then were unable to get off as the area was jam packed with other guests. I can say things did go quickly once we were around the corner and in the hallway. I think feeder lines on Deck 3 and more assistance from staff for crowd control would have made this easier. Overall, I give this cruise and ship a 3 out of 5. Read Less
3 Helpful Votes
Sail Date: April 2019
Embarkation was horrible. See previous reviews. Took us 2 1/2 hours . Cabin: Spa Balcony Who in the heck was our steward? No one spoke to us for 7 days. The room was serviced in the morning. No robes - had to ask someone in the hall ... Read More
Embarkation was horrible. See previous reviews. Took us 2 1/2 hours . Cabin: Spa Balcony Who in the heck was our steward? No one spoke to us for 7 days. The room was serviced in the morning. No robes - had to ask someone in the hall who said she was too busy to get them. The next day some old sort of damp robes were delivered. There was no soap, or shampoo in the cabin. Glad I brought some. Your time dining: We requested a table for 2 on 3 nights. Only got it one night. We never returned. Serenity was heinous. There was no where to cool off. The bar was off in a cubby, the entrance to the water slides was there, guess I could have gone down those. This was the worst ship in 20 years of cruising. We did enjoy the violin group Black Diamonds and the rock band with the Have Mercy Horns. Read Less
Carnival Sunrise Ratings
Category Editor Member
Cabins 4.0 3.5
Dining 4.0 3.2
Entertainment 4.5 3.4
Public Rooms 4.0 2.8
Fitness Recreation 4.0 3.3
Family 5.0 3.3
Shore Excursion 4.0 3.1
Enrichment 2.0 2.8
Service 3.5 3.6
Value For Money 4.5 2.9

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