6 Helpful Votes
Sail Date: August 2017
I chose this cruise for my group of 4 adults because it was a smaller ship, and 7 days long. My husband and I had never been on a cruise before - the other couple had been one several cruises. The staff was polite, helpful, and always ... Read More
I chose this cruise for my group of 4 adults because it was a smaller ship, and 7 days long. My husband and I had never been on a cruise before - the other couple had been one several cruises. The staff was polite, helpful, and always available, and prompt to help ! The rooms were spacious, and comfortable, the bed was cozy and comfortable! Shower was nice, balcony had comfortable lounging cushioned chairs and a nice deck table. The meals were lovely, and there were so many options- I don't know how one could ever complain about any lack of food or snack or drink service. The ship was clean, our room was aways tidied in the evenings. I went to the gym daily, and it was great ! The excursions were all as expected and very fun. My biggest surprise was how nice and friendly all the other passengers were- we made lots of new friends! Read Less
Regent Seven Seas Cruises, Regent Seven Seas Cruises has responded
Hello and thank you for choosing Seven Seas Mariner as your very first cruise vacation. We are delighted to hear that your cruising experience started on such a positive note. We hope that you will keep in touch with your new found friends and create new memories on a future sailing. It would be our pleasure to have you sail with us again.
15 Helpful Votes
Sail Date: August 2017
Why Regent? We selected Regent because of their upscale reputation and because they had a follow-on tour to Denali after the cruise. We usually cruise on Azamera and Oceania because we like smaller ships with better service. We found ... Read More
Why Regent? We selected Regent because of their upscale reputation and because they had a follow-on tour to Denali after the cruise. We usually cruise on Azamera and Oceania because we like smaller ships with better service. We found Regent to be a cut above those two. Previous reviews complained about the quality of service and wine. We found the service to be excellent and the wines were good. The ship was a bit worn, but not that noticeable. Embarkation and Disembarkation Both were smooth as silk and not long. Regent was organized and is helps to have a small ship. Clothing OK, it rains a lot in Alaska, but usually not hard in August when we went. Most days were partly cloudy 50-55o with intermittent rain. Our last day in Alaska was 43o with a light rain. We had layers and that worked. I typically had an undershirt, longsleeve shirt (cotton, you won't sweat in Alaska), fleece, and a Gortex jacket. Also had a lightweight sweater for cold days. Wore a baseball hat most times, but used a rain hat a couple of times. Wore lightweight gloves a couple of times. Good waterproof sneakers are all you need, unless you go hiking into the forests. I also had an umbrella but used it only once, the rain wasn't heavy. I carried a backpack off the ship to carry stuff, including shedded layers. Books We took a Moon Alaska Travel book along and it really helped to preview upcoming sights. Learned a lot of history too. And the fold out map was fun. I looked at several books and the best was Moon. I also read a great book on the Alaskan WWII campaign called The Thousand Mile War. Phone We had good Verizon service in all Alaskan cities and sometimes on the road too. Most places had wifi too. Restaurants Their Main Dining Room is the Compass Rose and it was the best MDR we have experienced. Food was excellent, service was relaxed but not slow, and the wines all good. They had a set menu and a changing daily menu. Frequently, we would mix and match, trying a daily special with a lobster tail for an appetizer. We had fresh salmon, weinersnitzel, osso buco, rib eye, scallops, and more - all were excellent. The MDR never seemed crowded. LaVeranda This is their buffet dining room for breakfast and lunch. Food and service was good. Breakfast got repetitive after seven days, but that's typical. The outside seating area is small Setti Mari At night, LaVeranda becomes an Italian restaurant. You order a main course but it's self serve for appetizers and deserts. Our lease favorite and slowest of the restaurants. Personally, I wish they would keep it as a buffet at night. Especially for those after long excursion days who don't want a sit down dinner with a waiter. Pool Grill Here they serve breakfast and lunch in a buffet. Breakfast is limited. Lunch has the typical burgers, dogs, salads, and deserts. But, they do have specialty days - watch for them, especially on sea days. One was Mexican day, another featured Hungarian foods, and the best was a seafood buffet that was awesome. Coffee Connection A nice, small venu amid ships that has a limited offering for breakfast and lunch - and a full coffee bar. Next to the library so you can read one of about six printed papers. Signatures This is their French restaurant and the best of the lot. Service and food were five star. The wine selection was upscale and very good. We were allotted one visit - wish we had more! We had the open faced ravioli with lobster and scallops, and the veal tenderoin - both excellent. Prime 7 This is their steak restaurant and the equal of Signatures. I had a surf and turf that was awesome. Again, great wines. Wines and Beers We enjoyed all of the whites and all of the reds except one. Lots of South American wines, some French, American, and Australian. And a German. The beer selection was very good with American lights, Bud, Coors, Sam Adams, Guiness, Grolsch, and Alaskan Amber (my favorite, brewed in Anchorage). Selection varied by venue. Bars Boy, they have a bunch and they are nice. We loved Horizons, at the stern of the ship, to watch as we leave port. Passed treats and live music before dinner. The Observation lounge at the front of the ship is another favorite. None seemed crowded and service was prompt. Lectures Joseph Snyder, a US Dept of State foreign service officer for 30 years, gave three presentations on Alaska, Canada, and Russia. The history was fascinating and Joe is an excellent presenter. Gym A bit small but good equipment. Bring your earbuds to hook into the TV on some equipment. Entertainment We went to the Crew Review, which was just OK, and nothing else. We did play Trivia and had a lot of fun. Although, the trivia master got two answers wrong. You play for points which can be redeemed for ship-branded merchandise the last day. Internet Connection You are on a boat and have only a satellite connection. Expect slow service. But, once you are in port, use your cell service. The ship's response to Internet problems was very good. Tips: register only once, one device at a time, and use logout.com to end your session. Guests 85% were American, 20 from England, 15 from Canada, and 80 children. This is not a kids ship, but it was summer. Not a typical Regent profile. They did make up some games for the kids. Excursions Ketchican - we docked right downtown - what a great looking town! We were supposed to fly up to see the Misty Fjord, but the weather prevented it. Some folks took a boat and had mixed reactions - great to see but the boat ride was long. We instead booked with AlaskaRainForest.com - you can find them and a bunch of other sightseeing vendors right on the dock. We took a two hour walking tour through a private area that had temperate rain forest and a walkway through a stream and tidal estuary. The guide did a great job explaining the rain forest and its flora and fauna. On the boardwalk, we got to see a black bear come out of the woods and fish in the stream for 15 minutes. Very cool. The Tongass is the largest temperate rain forest in the world. After the boardwalk, we went to a large building where they were carving totem poles. And a raptor sanctuary. Back in town (15 min), we visited the museum (it's a National Park so take your Senior Pass. Nice museum. Juneau - during the night we sailed by a fjord and I caught a glimsp. From the boat, Juneau is not attractive, but it's a 20 walk to town which is attractive. We took a Regent bus tour that took us to a private Rain Forest Garden with a 15 min walk through a forest with plants identified, and then the owner gave a talk and Q&A - very interesting. Then we went to the Mendenhall Glacier and visitor center - very cool. Our bus driver and tour guide was Emily. ++ Note about tour guides and drivers. These are mostly 20-somethings in Alaska for the summer for adventure - bring some $5s, 10s, and 20s for tips. We had three girls driving big buses and giving tours at the same time - awesome. They do have CDLs. Skagway - again, from the ship, nothing to look at. But, the 20-min walk to town is worth it, the sidewalks are boardwalks and lots of shops. I also found an Ace hardware store and got glue for one of my shoes. We took another Regent tour to the White Pass RailRoad. This follows the famous white pass path that the miners took to the Yukon during the gold rush. Great scenery and great history. A word of caution - the bus was not heated and the train had little heat - bundle up. Some tours take the train up and bus back or vice versa - some take the train both ways. FYI - you cross over into Canada and must take your passport. Sitka - the docks are 15 minutes from town. This is a blue collar fishing town with nothing much to see on a walkabout. We did another Regent bus tour (Melissa) and visited a Russian dance hall - lots of Russian history here - dances were just OK. Then we went to the awesome Raptor Center where they care for injured birds and release some - one of the highlights of our trip. We had a tour of the center, saw lots of birds, and even had a presentation of an adolescent bald eagle not ten feet away - wow. Two days of sailing on our ship - from Skagway to Seward we passed the Hubbard glacier and the captain spent a lot of time there for all of us get a good look - an awesome sight. Then, more and more mountains. The other day of sailing, from Vancouver to Ketchikan, had more mountains and mountains to see. I never got tired to seeing the mountains - wonderful peaks with clouds up, down, and swirling around. Alaska to me is mountains. Post Cruise Regent Tour This was a really good six day tour on an upscale bus, 40 people, and a great tour guide and driver. The bus was super comfy and had a toilet in the back. Usually we had 1.5 to 2.0 hours between sites.. To Girdwood - we stopped at the Alaskan Wildlife Center after 1.5 hours. Great facility with big penned brown bear, black bear, elk, cariboue, musk ox, and porkupine. Got to the Alyeska Resort around noon - this is a large, expensive resort open summer and winter. They have a tram that goes up the mountain 2000 feet to a drop off for skiers, a museum, a four star restaurant, and a bar and grill. The rooms were not open around 1pm so we took the no-cost shuttle to The Bread Place and had a great lunch. Coming back, we took the shuttle the long way and saw most of the small, spread out village. At 5pm, we took the cable car to the top of the mountain, saw the museum (worth 30 min) and then had drinks in the bar before the dinner at Seven Glaciers. We did walk around for about 30 min in the wind and light rain looking at the resort, mountains, and ski hills - don't miss this! This restaurant was awesome, wonderful service and food with a view to die for. I'll never forget the clouds swirling up 3000 foot mountains. To the Grand Denali Lodge - up early with miles to go, first stop at Potters March. Nice. Next stop was awesome at Martin Buser's dog kennels - he's a four time Iditerod winner with a large complex to train dogs. He's an extremely personable guy who gave a great presentation on how he breeds and trains dogs. We got to handle six day old puppies! One of our best stops! The Grand Denali is super for Denali, like a good econolodge. Hey, it's Alaska. Park bus into Denali park - OK, you can't drive into Denali, you have to take the bus. We had a choice of the three hour or eight hour. We took the eight hour. A mistake. The bus is a school bus with nice seats but it's a pain to get on and off with a full load. And they are loaded. The scenery was fine, we saw bears three times, but it was too much time spent for little reward. Most of the road is gravel. I can't fault the Park, they need to keep traffic to a minimum. I would suggest the shorter tour. Most of what we saw was high sparse plains - nothing like the lush foiliage you see in the video in the visitors center. Ha! And, the clouds obscured Denali, which happens 60% of the time. Train and bus to Anchorage - we were supposed to take a plane in the am and fly around Denali but the weather cancelled us. Weather had been 50o to 55o most of the time in Alaska, but this day it was 43o, raining, and bitter. After noon, we took the train and bus to Anchorage. The train was great - more mountains and a dome car and good food and drink. And mountains! Transferred to the bus and got into the Anchorage Marriott around 8pm. Our guide suggested a local hangout Humpys - loud, local bar with great food - had the best ever fish and chips with fresh halibut. Last day - took a plane ride with Rust Flying (www.flyrusts.com/flightseeing/) to the Chinitna bay for bear viewing. This cost a bundle but was the highlight of our trip. Four of us (my wife, myself, and an Aussie couple) flew on a modern single engine plane (Australian built Gippsland) 1.5 hours to the bay. Wonderful commentary from Bart the pilot - history, local politics, oil wells, vegetation, and environment. Landed on a gravel beach. Met Marty the proprietor of www.akbearmountainlodge.com/ and her guide Al. We drove with Al on the gravel beach about 15 minutes to a beach/river area. There was a mother bear with a cub and we watched her fish in the river for 45 minutes. We got to within 25 feet of them! We were careful to move gently, keep quiet, and stay together. Doing this, the bears paid us no matter. Then, we watched a group of four bears, three of whom Al thought might be from the same mother. Again, no problems. It did comfort me that Al had a Marlin 45-70 bear rifle slung over his shoulder, just in case. After two hours on that beach, the bears trotted off and we left. Good timing as the weather turned rough and we headed back. Wow! I never thought I would get to within 25 feet of wild bears. Planes in Alaska - they are like Uber there. Lots of places cannot be reached except by plane, mostly float planes. In Anchorage, don't miss the Lake Hood floatplane base - there are literally thousands of plance there - biggest in the world - and a nice museum. Rust is the largest operator. Don't be afraid to take these planes - they know what they are doing. As long as you are going all the way to Alaska, spend the $$$ and take a flight. OK, the shops. Lots of ALASKA branded stuff for sale. We are mostly beyond this, unless we find something really special. I bought a hat from the Raptor Center and a shirt from Rust and Kathy bought two shirts. Most of the soeuvenir stuff we saw was much better than you would see in most resort towns. Read Less
2 Helpful Votes
Sail Date: August 2017
The Mariner was a beautiful ship with amazing staff, lots to do, good food, great ports of call and fun excursions. It was our first trip to Alaska and it was great. The scenery was gorgeous all the way from north to south. The size is ... Read More
The Mariner was a beautiful ship with amazing staff, lots to do, good food, great ports of call and fun excursions. It was our first trip to Alaska and it was great. The scenery was gorgeous all the way from north to south. The size is just right so you have enough variety in restaurants, activities, excursions but you do not feel like you are surrounded by hundreds of people. The cabins are gorgeous, each with a veranda and it made no difference which side of the ship you were on. The food was good - other dinners were better than others, but nothing below what we would say is good. The buffets were beautiful and there was no shortage of food or adult beverages! The excursions were very well organized and the guide companies they used were top notch. The staff was terrific - so polite, helpful and friendly. We would recommend this line to anyone wanting a great cruise with fewer people. It is definitely now our list for our next big vacation. Read Less
Regent Seven Seas Cruises, Regent Seven Seas Cruises has responded
Hi Smit2916. We are pleased to hear your trip to Alaska aboard Seven Seas Mariner was an enjoyable one. Thank you for your kind words regarding our staff and overall onboard experience. We can’t wait to hear all about your next vacation with us!
6 Helpful Votes
Sail Date: August 2017
I read all of the reviews I could find to select the best cruise for my family. I didn't want a huge ship with crowded facilities and screaming children. Although this cruise was pricey, the cruise discourages tips, and everything is ... Read More
I read all of the reviews I could find to select the best cruise for my family. I didn't want a huge ship with crowded facilities and screaming children. Although this cruise was pricey, the cruise discourages tips, and everything is included. There is no nickel and diming that I have heard occurs on other cruise lines. It turned out that this cruise met all of my expectations and more. The food was delicious and healthy; the staff was friendly and competent; the suites were clean and elegant. The entertainment was fun. And best of all, the excursions were free and excellent. (A few cost extra.) We saw whales, eagles, and sea otters on the Sea Otter excursion. The cruise line also offered experts who presented lectures daily about the sites that were on our itinerary. These lectures were broadcast on the television for those who had conflicts, and couldn't attend. The spa was great too. We all had pedicures, and some of us had massages. The track on deck 12 was wonderful and the exercise room provided machines for those who wanted to hit the "gym." I loved this cruise, and will gladly book my next cruise with Regent Seven Seas. Read Less
Regent Seven Seas Cruises, Regent Seven Seas Cruises has responded
Hello and thank you for your recent review regarding your cruise aboard the Seven Seas Mariner. We are delighted to hear that your first cruising experience with us exceeded your expectations. We look forward to welcoming you back very soon again.
58 Helpful Votes
Sail Date: July 2017
Other folks invited us to go with them , so we did as we had not sailed on this line prior. Really disappointing. Very inconsistent food and service in the dining venues except for Prime 7 and Signatures. Mediocre foods some night at best ... Read More
Other folks invited us to go with them , so we did as we had not sailed on this line prior. Really disappointing. Very inconsistent food and service in the dining venues except for Prime 7 and Signatures. Mediocre foods some night at best , very good other nights. A joke for a tea service in the late afternoons. We just expected so much more for this highly overpriced line and have received much better service on others such as their sister line Oceania. Buffet that was drastically small and not varied as on other lines. Butler and room service was good, Penthouse A was large. Excursions were good but not worth paying extra for the all inclusive fees. The paid extra excursions were way better and they were expensive relative to other lines. Don't get the King Crab in Prime 7, get the lobster. Crab was frozen, served luke warm, dry as very old. Signatures had good dishes but no consistency for the same dishes two nights in a row. Compass Rose and Sete Mare both inconsistent for service and food. Really good dishes occasionally but not overall. Faulty service at best. This cruise line is not ready for prime time yet. We had much better experiences overall on Oceania but will be using Viking next as everyone we talk to rates them the highest now. Read Less
10 Helpful Votes
Sail Date: July 2017
We'd previously cruised the RSSC Alaska route on the Navigator Ship and choose to do the cruise again with friends but this time it was the Mariners route. The Mariner is almost double the size but very similar in the overall treatment of ... Read More
We'd previously cruised the RSSC Alaska route on the Navigator Ship and choose to do the cruise again with friends but this time it was the Mariners route. The Mariner is almost double the size but very similar in the overall treatment of and services for guests. Billed as the first all-suite ship, Mariner is certainly a lovely ship. Granted, it's gracious but dated interior was due for a make-over in dry-dock in April 2017 but was postponed until April 2018. We're sure the renovations will be stunning. Public areas are never crowed (even during disembarkation at ports). There are numerous spaces for couples or groups to gather both inside and outside. The boutique shops are small, few and feel more like souvenir shops than the more specialized and higher-end shops on the Navigator. All the rooms are very spacious with generous balconies. Our suite, Horizon, was at the back of the ship and was very comfortable with a huge balcony. Our Butler, Ryan, was the true gem of our cruise and seemed to raise everything up a level or two every time we turned around. We found dinner in the restaurants (general and specialty) less than enjoyable with sporadic service and mediocre food. However, we enjoyed private dinners on our deck or in the room three times and the food always seemed much better, hotter/colder as appropriate and very timely. In fact, we accused Ryan of having a camera in room because he would magically appear to clear dishes or serve the next course just as the last of our group set down their fork. One area we suggest they examine is the liquor set-up. My husband asked for Scotch and Cognac and I asked for Grand Marnier. The bottles were HUGE and between us and our friends next door, we only managed to drink half of the scotch and only a portion of the cognac. Maybe smaller bottles would be a good idea and we could ask for more if needed. Of course the private wine selection was very good (although they were out or limited on several) and they happily ensured our bottles were chilled or breathing in time for our afternoon canapes. Our roomkeepers, Sri and Sachin, were very pleasant, thorough and seemingly refreshed the room each time we stepped out. They even got a chuckle doing our turn-down service watching Ryan juggle the dishes, wine, and our constant questions. Kristina and Kassy in the Horizon bar were stellar and worked like a well-oiled machine. We would sit in amazement watching them handle the rush of guests arriving after the shows ended. Kristina directed traffic, guided staff and mixed drinks and made guests feel welcome all at the same time. Kassy just churned out drinks, smiling all the while. The pool is saltwater and heated and the three hot tubs were uncrowded and always steaming. There were several children on the cruise and they seemed to enjoy the pool throughout the cruise, even on the coldest days! The excursions were very good and, unlike our first Alaska cruise, were all conducted. Some reviewers criticize RSSC for cancelled excursions but in fairness, it's Alaska and weather is variable by the hour and unless RSSC has more power than I know, they can't do anything to change it. Even tho our excursions were all held, the ice was too thick to go close to the Hubbard Glacier so instead of the fabulous up-close view we had on our first cruise, we only saw it in the distance on this one. Our Captain, a lady (woot woot), seemed to set a pace in the ship that was just a bit too fast. We were always early in port, leaving exactly at the departure time each day. This seems to run over to general staff too in that they always seemed to be rushed but not rude and in a hurry to deal with you and go on. In fact, we had to ask them to slow down our meals at the specialty restaurants so our "relaxing meal" could last more than 45 minutes! It's hard to feed 700 people and please them in all areas. Maybe a higher level food experience for us foodies would be a good addition to the services provided. Regent may look more expensive than other cruises but when you factor in everything you get - airfare, meals, drinks, excursions, entertainment, etc. - it's definitely a good value cruise. In summary, yes the ship needs updating but overall it's still a lovely ship. Sort of like your grandmothers house: fine details, a little rough around the edge but loaded with history, love, care and the desire to see you again. Read Less
Regent Seven Seas Cruises, Regent Seven Seas Cruises has responded
Helllo BC Traveler and thank you for your review regarding your recent cruise aboard Seven Seas Mariner. We are happy to hear that you found your Alaskan cruise an enjoyable one. Moreover, we appreciate your honest feedback and suggestions given. Feedback such as yours is vital to the continued success of Regent and we can't thank you enough for taking the time to share your thoughts with us. We hope your next booking is on the horizon, as it would be our pleasure to welcome you back aboard.
55 Helpful Votes
Sail Date: July 2017
Summary: Exploring Alaska was an awesome, unforgettable experience, and traveling by cruise ship was an excellent--and comfortable--way to explore much of that huge state without having to relocate from hotel to hotel. It was also very ... Read More
Summary: Exploring Alaska was an awesome, unforgettable experience, and traveling by cruise ship was an excellent--and comfortable--way to explore much of that huge state without having to relocate from hotel to hotel. It was also very convenient to have virtually all cruise-related costs (e.g., drinks, tips, most excursion fees, etc.) included in one overall cruise price. However, while the food ranged from good to excellent, the condition of the ship and the quality of its service were less than five-star. The ship: While most public areas were attractive, the ship is old and overdue for an overhaul. Our cabin was comfortable but much in need of renovation (holes in curtains, stained marble floors in bathroom, sticking drawers, nicked furniture, stained chair and peeling paint on veranda). The dining areas and lounges were attractive but had some deteriorated and corroded window seals, which detracted from the view and the experience. The caulking in the teak decks by the pool was loose or deteriorated in many places. Many on-deck lights and fixtures had been painted over so many times that the different layers of paint and drips were visible. When leaving and boarding the ship at ports of call it was possible to see that portions of the ship’s hull paint were peeling or discolored. Dining: The food quality ranged from good to very good in the two restaurants that were open to all passengers, and from very good to excellent in the two special restaurants that were restricted primarily to upper-class passengers. The included wines were acceptable but nothing special; “premium” wines were available at substantial extra cost and were not what I would consider premium. Service in the lower-class restaurants ranged from good to terrible; in the two upper-class restaurants service was very good to excellent. Given Regent’s very high prices for even the smallest cabins, the fact that lower-class passengers were discriminated against in access to the two better dining venues was quite aggravating. During the booking process I was told I could reserve one meal in each of the upper-class restaurants prior to boarding, which was true, and I was repeatedly told by Regent’s booking agents that after boarding I could reserve additional meals in the two upper-class restaurants, which was totally untrue. Other service: Service in the lounges ranged from very good to terrible. Cabin cleaning, bed-making, etc. service was very good. Crew: Most crew members were friendly and helpful; however, several were the opposite (not just one or two individuals on one or two occasions, more like six or seven crew members on multiple occasions each). Some destination services staff were pleasant, but one was dour throughout the trip and did not seem to like assisting passengers. In general, the crew who interact with passengers would greatly benefit from upgraded hospitality training with a focus on improving food service and the overall passenger experience (perhaps linking crew advancement and modest bonuses or benefits to performance). Further, most of the crew are non-native English speakers and/or have strong accents, which often led to misunderstandings and poor service; ongoing brush-up English courses would greatly improve crew service for, and interaction with, passengers. (For Regent’s high prices the service should be more like that offered by a top hotel chain such as Ritz-Carlton.) Excursions: There were many interesting and enjoyable shore excursions to choose from, most at no additional cost. The quality of the on-shore guides was good to fair; one spent as much time talking about herself as about the rainforest we were walking through, and knew little about the history of the area. Some cruise lines are apparently working to upgrade the quality of their excursions and guides, something Regent might want to consider. Spa and fitness: As might be expected, the Canyon Ranch spa is expensive. The fitness area is small and its equipment is limited and not up to date. Entertainment: Most or all of the performers were new to the ship and seemed a bit ill at ease or uncertain; their routines were not all that entertaining. For me the most enjoyable event was the performance put on by the crew near the end of the cruise. Wi-Fi: The ship’s wi-fi was very slow and erratic, and crashed at least a couple of times daily. Health: Our cabin, the dining venues and the other public areas were kept very clean at all times. Hand sanitizer stations were available at numerous strategic locations in the public areas throughout the ship, though perhaps only once or twice in my 7-day trip did I ever see a crew member use the sanitizers in the public areas; I assume (and hope) that sanitizer stations were available, and used, in the behind-the-scenes areas frequented by the crew. Toward the end of our cruise it was announced that 11 crew members and passengers had come down with a flu-like illness and were restricted to quarters. The captain declared a Code Red Influenza condition and instituted preventive measures such as removing books and board games from the ship’s library; offering free medical consultations to passengers who thought they might be ill; leaving public restroom doors ajar so visitors did not have to touch the door handle; discouraging hand-shaking; encouraging passengers to cover up with a tissue or elbow when sneezing; and having crew members with rubber gloves serve food to passengers at the buffets in lieu of self-service. Contrary to the CDC’s recommendations on influenza control for commercial ships, paper towels were removed from the public restrooms and passengers had to use tissues to dry their hands. Another lapse: I watched a worker sanitizing on-deck handrails by wiping only the tops of the rails, not the sides and bottoms, which people’s fingers inevitably touch when they grip the rails. The very good news is that the flu problem was successfully contained and only a very small percentage of the Mariner’s passengers and crew came down with the flu. Upon completing my cruise I did a bit of research and learned that last year the Mariner was cited by the CDC for connecting “potable [drinking] water hose to [two] black water [sewage] collecting tanks.” This astonishing error was apparently corrected as soon as the CDC inspector caught it, but I was surprised to learn that the ship’s procedures and supervision were not in place to prevent such a potentially disastrous error from occurring in the first place--and that the ship’s supervisors and management did not know of the problem until it was discovered by the CDC inspector. Value: Regent’s pricing seems to be the highest in the cruise line business but given the shortcomings noted above the value is only fair. For such high prices passengers should receive outstanding service and accommodations. Bottom line: As a result of my recent experience on the Regent Mariner I definitely would not consider booking on the Mariner again until after it is renovated in 2018; I suppose there will be no way to know if any crew hospitality training and English language improvement efforts have been implemented without traveling on the ship. In any case my trip did not live up to Regent’s glossy advertising, so when I book my next cruise I will be looking closely at the offerings of other lines, especially Ritz-Carlton, which is world-renowned for its service and luxury and is entering the cruise business. Perhaps Ritz-Carlton’s presence will raise the performance bar for all cruise lines, including Regent. Read Less
20 Helpful Votes
Sail Date: June 2017
This was our first cruise and it lived up to some expectations and disappointed in others. The ship was great in terms of restaurants and bars, and the quality of the food and wine was also good. The wines were well selected and while not ... Read More
This was our first cruise and it lived up to some expectations and disappointed in others. The ship was great in terms of restaurants and bars, and the quality of the food and wine was also good. The wines were well selected and while not top shelf, were tasty. The food in Prime Seven and Signatures was excellent ( preferred Signatures). Poolside was just that. Compass Rose was a disaster, waiting up to an hour for an entree and then getting it like warm and incomplete. The kitchen head should be relieved of duty. Waiters and bartenders were consistently friendly and helpful, but the sommeliers were just plain ignorant of what they were serving. (e.g. I asked what kind of port they had and was told red from Portugal). If you enjoy working out be ready for antiquated equipment. The spin bikes were broken and at least ten years old, and the number of classes could be increased. Technologically this ship is an unmitigated disaster. Both phone and internet connections were sporadic at best, and very slow when they did work. The TV service is very limited and the movie choice dated and skimpy. There is no music service. This lack of technology sensitivity is reflected all the way to the website which is tough to navigate and could offer so much more. The excursions were a lot of fun, and even the make ups where weather got in the way of flights were terrific. Bottom line is that I am not a great fan but the trip was good and worthwhile Read Less
9 Helpful Votes
Sail Date: June 2017
We chose the Regent 7 night cruise to Alaska on the advice of our very knowledgeable travel consultant at AAA in Stuart, FL. As first time cruisers, we were a little apprehensive on embarking on this adventure. No worries, it was a ... Read More
We chose the Regent 7 night cruise to Alaska on the advice of our very knowledgeable travel consultant at AAA in Stuart, FL. As first time cruisers, we were a little apprehensive on embarking on this adventure. No worries, it was a perfect vacation in every way. This cruise on the Seven Seas Mariner was an all inclusive trip which provided a spacious suite with a veranda, king bed, large bath with daily service. Also included were wonderful meals & drinks at a variety of dining rooms, pool deck, lounges and room service. Our room stewardesses, Lusan and Julie were cheerful, attentive, and efficient. We found that every member of the staff: dining staff, crew, and all service personnel were so accessible, friendly and eager to please. In addition, the excursions, whale watching, wildlife excursions, a crab feast were excellent and also part of the package. We were met at the pier, transported to the various sites and returned to the pier! So very well organized. There was a PhD anthropologist that provided educational and entertaining insights into the Alaskan history, the majestic scenery, fjords, glaciers, etc. Their was nightly entertainment provided by a talented group of singers/dancers. Our first cruise but not our last on Regent Seven Seas Cruise Line! Read Less
5 Helpful Votes
Sail Date: June 2017
This was our first cruise on Regent and it surpassed our expectations. Staff and Service were excellent. Our penthouse suite was very nice, roomy and extremely well cared for.Our butler was always on hand for whatever we needed. All the ... Read More
This was our first cruise on Regent and it surpassed our expectations. Staff and Service were excellent. Our penthouse suite was very nice, roomy and extremely well cared for.Our butler was always on hand for whatever we needed. All the restaurants were excellent with great wine choices and my wife particularly liked tea time with many pastry choices every day at 4 o'clock. What I think we noticed and enjoyed most was that where ever we went or whatever we attended while on board it was never crowded, no lines, no waiting. There were always plenty of fun things to do, entertainment at night, bingo, trivia, bowling, and great excursions to choose from. The cruise staff were all very professional and friendly and did everything possible to make it enjoyable. This was a first class experience all around and we would highly recommend it. We also took the Denali land package before our cruise which we would rate as good but hotels were very average except the Hotel Aleyeska. Read Less
Seven Seas Mariner Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 4.0 3.5
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 5.0 3.9
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 4.0 3.5
Rates 5.0 4.1

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