1 Helpful Vote
Sail Date: October 2018
We chose this 28 day back to back cruise as we had not been to Alaska in many years and all we had to do is fly one way as we live in Florida. We flew to Vancouver and since we had a penthouse we received a free night at the Four ... Read More
We chose this 28 day back to back cruise as we had not been to Alaska in many years and all we had to do is fly one way as we live in Florida. We flew to Vancouver and since we had a penthouse we received a free night at the Four Seasons Hotel. Embarkation was easy and after a small lunch in the Veranda our luggage had been delivered and our cabin was ready. Service and food on the ship were superb. We really enjoyed the Veranda for breakfast and lunch and had most of our dinners in Compass Rose. The menu selections were huge and it was always hard to decide on an entree so we usually shared between the two of us. Chartreuse was not our favorite but we enjoyed Prime Seven (especially the whole Maine lobster) several times. The excursions in Alaska were exceptional. We went whale watching (saw hundreds), and loved watching the dolphins play and the bald eagles who were spotted in the trees by our guide. We had a dungeness crab feast in Ketchican (all you can eat)! Two ports were cancelled (Nicaragua because of unrest and Grand Cayman because of Hurricane Michael). Would not want to go back to Acapulco or Guatemala. Mostly life on the ship was great. There was good weather and we enjoyed just sitting by the pool reading or going to lectures and playing duplicate bridge (there was an excellent bridge director (Joyce from Saskatchuan) . Looking forward to our next Regent cruise (Tahiti to Singapore 2020) Read Less
Sail Date: October 2018
Last time we cruised on Regent was four years ago and it was on the Mariner. This, over three week, voyage gave us about three months total on that ship. Soon after we boarded we checked out the Main Dining Room, The Compass Rose, and ... Read More
Last time we cruised on Regent was four years ago and it was on the Mariner. This, over three week, voyage gave us about three months total on that ship. Soon after we boarded we checked out the Main Dining Room, The Compass Rose, and wondered if we were on the right ship. We weren't aware that the Mariner went through an extensive refurbishment last March. Quite a change in the MDR, not just in the general decor but with wait staff and cuisine. Special shout out for the wine pairing sommeliers. Now, don't get me wrong, the Mariner was always great, but it was now super. For years now we have listed Regent as our favorite line and the Voyager as our favorite ship. Sure wish we could scratch up the simoleons to book them more often and for longer durations. Cruise lines love to give romantic titles to their cruises, this one was "Havana Dreams, Panama Scenes". I suggest that it should have been the "Hurricane Dodger", LOL. When we left Anchorage, AK we were keeping an eye on a dying hurricane out in the Pacific off the Baja Peninsula in Mexico which had doubled back toward the mainland. Then we heard about Hurricane Michael moving into the Gulf of Mexico, which was likely to prevent us from visiting Cuba. Survived those okay and had an enjoyable visit in Cuba and the countryside there, a great transit of the canal on a beautiful day all the way but then, five days after the canal, we returned to the ship after touring Acapulco, Mexico and found a letter from the captain on our bed explaining that a big, already Cat 5, hurricane was dead ahead of us, Hurricane Willa, and another smaller one coming up from the south toward our present position at the time. In order to put some distance between us and Willa we turned southwest for a day or so then northwest. Eight days sailing non-stop between North America and Maui, 3800 miles, instead of the scheduled six days to cross from San Diego. Our captain had chosen the most prudent course of action which was to bypass the planned ports of Cabo San Lucas, Mexico on Tuesday and San Diego on Thursday and instead spend those days at sea navigating our course far away from the storm systems, with a new arrival into Kahului, Maui one day early for an overnight stay. On the way across the Pacific we learned of Typhoon Yutu, which was the largest yet in 2018, it had just hit Saipan and Tinian on the other side of the Pacific from our location. At that time the Accumulated Cyclone Energy, or "ACE," was by far the highest ever recorded, or using that criterion, it was the worst hurricane season on record since records began early in the 19th century. Our extra sea days were due to weather situations, the longest number of those we have experienced was nine and that was also due to an accident, a lady compound fractured her ankle so we had to turn back in order to get her off the ship for medical attention. All total we canceled two port visits due Willa, Cabo San Lucas, Mexico and San Diego, Ca, plus one port canceled at the last minute due to political unrest, Nicaragua. Out of that we gained two more "At Sea Days" and another day and a night in Kahului, Maui. Hey, I saw more flying fish that voyage than I've seen in years. But it was all good for us since we love sea days and life on board was exquisite due to Regent's fine service, cuisine quality and on board activities such as that involved with one of my favorite aspects of cruising, the enrichment lectures, particularly those addressing the theme of the voyage or aspects of the area of the world the cruise is taking place in like history, naturalism and geography. On this voyage we had two lecturers, Michael Scott, a botanist and historian and Lt. Colonel Bill Rothschild a NASA Rocket Scientist and engineer. Scott's presentations fit perfectly into the area of the world we voyaged but Rothschild's were very interesting as well. I think they spoke a dozen times each and I attended every single lecture, perfect attendance. Not to mention my sometimes twice daily hot tubs and the wonderful service from the ships pool bar. In a way this was a strange voyage, smooth seas and nice warm days all the way, yet we have were surrounded by hurricanes most of the distance. But all voyages can't be absolutely perfect. We did experience a few glitches, minor as they were. We planned on three formal nights which somehow got changed to two. But the last one they scheduled on the last night of the voyage, which was a port day preceded by six sea days. Nobody plans like that. Neither did they, toward the end they rescheduled the formal night to the last sea day, hurray. We almost always purchase pre-cruise and post-cruise hotel and transfer packages and so we did this time as well. On the pre-cruise hotel, which was part of the cruise package, they changed the hotel on us a few months before sailing, no big deal. But then a few weeks before sailing, after we had received the nice final formal cruise packet in the US mail, they flip flopped again and changed the hotel back to the original. Somehow we missed the email notice of the second change. So ended up in the wrong hotel. By the time we figured out there was something wrong we had already booked into a very fine room in the wrong hotel. Regent determine it was all our fault, so gave us a choice, stay in the wrong hotel and pay for it yourself or move over to the other one which we are paying for. We moved. On the post cruise hotel, the Royal Hawaiian in Honolulu, Regent was right on top of this and changed hotels for us when they discovered Waikiki hotels were just hit with a massive labor strike and the Royal was included. They got us into a very nice waterfront hotel that was not on strike. Good on them. In summation, I realize Regent's prices are pretty steep and going up, so are the other line's prices that we frequent. But you have to say this about Frank Del Rio (FDR)'s lines. The other lines seem to not only be increasing prices but also engaging in a commensurate ratcheting down of overall cruise quality. While at the same time, Regent is enhancing over all cruise quality. Read Less
1 Helpful Vote
Sail Date: September 2018
I'm relatively new to cruise travel -- prior to this one, I'd completed two cruises, both on another cruise line. I booked this primarily due to the itinerary -- it included both Alaska and the Panama Canal -- and the cost. The cruise was ... Read More
I'm relatively new to cruise travel -- prior to this one, I'd completed two cruises, both on another cruise line. I booked this primarily due to the itinerary -- it included both Alaska and the Panama Canal -- and the cost. The cruise was actually two separate cruise: a 10-day Alaska trip from Vancouver to San Francisco; and an 18-day cruise from San Franciso to Miami via the Panama Canal. As such, it mixed cool and warm climates which made packing ... interesting. As a solo traveler, I always have to factor in the "single supplement" which for most cruise lines is 100%. Regent Seven Seas seems to be bucking that trend: so far, all the cruises I've booked have been less than half that (42-45%). This makes Regent Seven Seas much more competitive with more "mainstream" cruise lines for solo travelers. Add the fact that the fare is all-inclusive: drinks (including alcohol), excursions, gratuities, and specialty dining -- things that a lot of cruise lines charge extra for, and the comparison is even more favorable for Regent. The Mariner hosts 700 guests, so it classifies as a "smaller" ship. This makes the ship easier to get around for those of us with some physical challenges. In my case, I have advanced COPD which makes walking long distances particularly problematic. As long as I take my time and walk slowly, I'm OK. Since the ship is smaller, this means getting around the ship is much easier. My cabin was near the aft elevators; most of the ship's guest services, boutiques, etc. are nearer the bow, which meant walking almost the length of the ship at least once a day. I was able to do this with minimal discomfort which allowed me to enjoy more of the ship's features. SUITE: Every cabin on the Mariner is a suite with a veranda. I booked a Concierge suite -- one of the smaller suites on par with Holland America's "Vista" suite -- about 300 sq feet including the veranda. It was a great size for a single person: HUGE walk-in closet; decent bathroom size, comfortable furnishings, mini-fridge stocked and replenished as needed at no additional charge. “On-demand” movies in various genres (about 200 or so, total) available via the interactive television system, which also includes dining menus, daily activity video from the Cruise Director, and the usual set of “Enrichment” and “Destination” videos from onboard lectures. Super comfortable bed and pillows. FOOD: 5-star all the way! Far exceeded my expectations. The expansive "always available" in the Compass Rose (the main dining room) guaranteed a totally yummy dining experience every day without getting bored. In addition to the "always available" selections, there are daily specials which provide additional 3-4 choices in each course. The food is exquisitely presented and absolutely delicious. Portion sizes are reasonable. I visited La Veranda fairly regularly for breakfast and occasionally for lunch. The choices were amazing -- way more than I could possibly explore on a 28-day cruise. The omelets are especially yummy and made to order with whole eggs (unless you order an eggwhite omelet). Lunch selections vary every day although there are a number of things that are always available. Again, beautifully presented and super delicious. Chartreuse is RSSC's "French with a twist" with a set menu -- no daily variations. The food is superb, again beautifully presented and prepared. I ate here three times. Prime 7 is the upscale steakhouse -- I ate here twice and found it excellent, but honestly not much better than Compass Rose. Sette Mari is the Italian restaurant that features more sophisticated dishes. Again, excellent! ENTERTAINMENT: I'm not usually a "shows" person -- I tend to hit the sack kind of early most nights -- but I did attend several shows since it was so convenient (located not far from Compass Rose and Prime 7). The entertainment staff is superb -- 12 singers/dancers who are extraordinarily talented. Their ABBA tribute during the "variety" show was outstanding, and "Blazing Boots" was a country music hit (and I'm not even a country music fan, but it was so well done!). John Barron, the Cruise Director, did one-man shows twice, and his show is definitely worth seeing. And the Constellation Theater is beautiful -- comfortable seating, great sight lines, etc. EXCURSIONS: I don't pre-book excursions mostly because there just isn't enough information in the descriptions for me to make an informed decision about whether or not I can actually physically handle it. As mentioned before, I have to be careful with walking long distances. I don't want to put myself in a position where I might end up delaying other people due to my having to walk slowly. Add to that a very bad knee (waiting for a knee replacement), which makes things like staris and getting on/off tenders particularly tricky, and it just doesn't make sense for me to book an excursion only to have to skip it due to physical challenges. I can't know until I reach the port what those challenges might be. I'm OK with not being able to take many excursions as I find the onboard experience just as important. I'm perfectly content sitting on my veranda, sipping a glass of good red wine, and taking photos of everything I see that is interesting. SERVICE: Again, exceptional. My two room stewards were amazing, making sure I had everything I needed to stay comfortable and happy. The real test of customer service is how they respond when a problem arises. Four days into my cruise, I broke a tooth -- a lateral incisor, with a near-complete fracture. No warning -- it happened in the dining room after biting into one of their amazingly delicious crusty dinner rolls. Just one of those fluke things. I ended up visiting the medical office -- no dentist on staff, and we were just leaving Juneau on a Saturday night. The ship contacted the Sitka port rep (our next port stop), who was able to get me an appointment at e local dentist's office on Monday. Regent provided transportation to/from the dentist's office, and the only charges I incurred were the dentist's bill; RSSC did not charge me anything for their efforts on my behalf. Blew me away! This tells me that they really do put their customers first and will do whatever they can to ensure a comfortable and enjoyable experience. The bottom line: I enjoyed this so much and was so impressed by Regent's commitment to guest experience that by day 11, I was ready to book another Regent Seven Seas cruise: the 2020 "Navigate the World" -- the 131-day world cruise. It's on the Mariner and I was able to book the same cabin I occupied for this cruise. Given the service, the food, the entertainment, the itinerary, and the price, it's the best choice for me. Read Less
13 Helpful Votes
Sail Date: September 2018
This was our first Regent cruise but by no means our first cruise experience having previously completed sailings with Cunard, Holland America, Celebrity and Princess. Regent market themselves as a luxury 6 star, all inclusive cruise ... Read More
This was our first Regent cruise but by no means our first cruise experience having previously completed sailings with Cunard, Holland America, Celebrity and Princess. Regent market themselves as a luxury 6 star, all inclusive cruise experience and you pay a premium for this. The problem with setting the bar so high is that unless you can actually deliver on ALL levels then you are only ever going to disappoint which was in part what we discovered. Embarkation following coach transfer from Anchorage to Seward was efficient. The ship itself was refurbished in March this year and common areas are beautifully appointed. The Mariner is a small ship which has both advantages and disadvantages. On our cruise it was only 2/3 full with approximately 480 passengers on board. Advantages were no queuing, better opportunities for dining in restaurants of choice and smaller tour groups. However, the reduced numbers of passengers resulted in sparsely populated bars and theatre, many empty tables in the main restaurant at any one time and a situation where early one evening we walked the length of the ship on an inside deck where there were bars and did not pass another person apart from the bar staff. It was for us a ship lacking in atmosphere. Sadly the improved ratio of staff to passengers was not obvious. Service was simply not 6 star. In the main Compass Rose restaurant it was rather hit and miss. A number of evenings we had good service but this was also matched by evenings where despite few customers, the service was slow and the staff rather dismissive. One evening my husband was half way through his dessert when a waiter appeared and literally plonked another component of it on the table explaining it had been missed off his plate. Another evening I did not like the white wine being offered with dinner and when I explained this the response was a curt “well what do you want?” rather than a suggestion of what else was available. In one of the Signature Restaurants Chartreuse we ordered green beans and asparagus as side dishes The asparagus was brought but not the beans. When my husband asked if they had forgotten them the waiter pointed to my husband's plate and said “there they are”. We had to point out that was in fact asparagus and not green beans! Also in Chartreuse my dessert was served 5 minutes before my husband who had ordered cheese. We also experienced poor service at the pool bar where despite there being a number of bar staff and ourselves being the only customers one afternoon, we were dismissively told our drinks couldn't be provided because a screen had broken and they couldn’t access a bottle of spirit they needed. No offer from any of the staff to attempt to obtain a bottle from a nearby bar, we were simply told these things happen and left. As we walked away we passed an area piled with dirty plates and remnants of food from earlier. There were occasions throughout the cruise when we placed drinks orders that were incorrectly delivered and occasions where having placed an order the waiter returned a short time later to ask again what we wanted as they had forgotten. On occasions Room Service food took in excess of half an hour to be delivered for the simplest of orders and despite after one meal asking a number of times for our used plates etc. to be cleared from our cabin no one came. We ended up loading up the tray and putting it outside our cabin door. We noticed other feedback has highlighted that the staff are possibly not so well trained/experienced and we would agree with this. In addition to the above, little things like used glasses not being cleared and replaced, nothing available to serve the ice in our cabin, our mini bar not being restocked and our coffee maker was sometimes not emptied. A bottle of Rose wine provided on request was left out on the side at room temperature rather than being placed in our mini bar fridge to chill. Basic mistakes that should not happen on a 6 star cruise! Food on board was a mixed experience. Our food in both of the Signature Restaurants, Prime 7 and Chartreuse was very good. In the main restaurant Compass Rose the food was sometimes good sometimes not so good but the biggest disappointment was the lunch time buffet in the pool bar area which was by far the poorest buffet experience for both choice and presentation we have encountered on any cruise. We overheard a number of passengers comment on how bad it was. Entertainment was poor. You do not expect the big productions you see on larger cruise ships but with a premium price and 6 star billing should come premium entertainment. With the exception of one music show performed personally by the ship’s Cruise Director (nothing like saving money by using your Cruise Director to also entertain!) and one of the 4 shows performed by the Mariner singers & dancers entitled Blazing Boots which were good, the remaining Mariner productions were at best average and at worst amateur. It comes to something when the ship’s Crew Show outshines the professional entertainment! A magician brought on board for 2 shows was good but doing close up magic, was better suited to a smaller bar/ lounge area than the main theatre. Tours were varied and we personally had no issues obtaining the tours we wanted. (Most were included in the price but there was also an opportunity to choose some more specialised tours for a surcharge). As far as quality, again some were good some not so good. This was no different to our experience of other cruise lines. The only advantage was that with a smaller ship, the tours had smaller groups which was nice. Disembarkation in Vancouver and transfer to our hotel was efficient and uneventful. So could we recommend Regent to our friends? In all honesty probably not. This is not because we did not have an enjoyable time, Alaska was beautiful, but simply because the marketing of Regent as a cut above, luxury cruise line does not match the reality. They fell short and we felt we had paid a premium for a less than premium experience. Would we sail with Regent again? There was nothing so awful to make us say definitely no and now at least we are aware of the reality and not just the hype. However, because of our experience it would only be in a circumstance where we could look to obtain a last minute/discounted price deal where we were not paying a premium. Failing that we would choose another cruise line. Cunard are also a more expensive option but we felt offered a much more luxury, premium experience. Holland America, Princess and Celebrity are comparatively less expensive but the quality of our experience on-board was in some cases better than our experience of Regent. Read Less
1 Helpful Vote
Sail Date: September 2018
We chose this this cruise because we believe in Regent. Any other line we sail with is compared to Regent. After knowing we would be happy on Regent we then looked carefully at the itinerary. We wanted to sail in or out of Vancouver and ... Read More
We chose this this cruise because we believe in Regent. Any other line we sail with is compared to Regent. After knowing we would be happy on Regent we then looked carefully at the itinerary. We wanted to sail in or out of Vancouver and we wanted a stop in Victoria. We also wanted to explore as much of the Inside Passage as we could. Next we wanted to sail with Terry Breen (she was the Enrichment Lecturer on our Amazon cruise last year). She is excellent and we knew she would make our exploration of Alaska more interesting. Finally we had sailed on the Mariner to the Amazon in November/December 2017 and we were excited to see Mariner after she came out of dry dock. We stayed one night in Anchorage before boarding a coach to Seward for embarkation. When we arrived in Anchorage it was sunny and we were able to see Denali. The locals told us that the weather was better than expected and that we were lucky to see Denali as it was quite often (at least 50% of the time) shrouded in clouds. The coach ride to Seward was quite pleasant. We were given a snack and were given a commentary about the sights along the route. Seward terminal made me smile. I said "well this is Alaska". Friendly and competent would describe the staff. Embarkation was relaxed and stress free. Of course a champagne flute awaited us as soon as we boarded. The new color pallet on Mariner is beautiful and elegant. Our suite, 863, was very comfortable. The storage above the desk has been removed but we did not miss it. That area is now more open and appears larger. This suite does not have a tub (our request) and we enjoyed not having to step up into the tub/shower combination. (Personal Preference) The flow in the Veranda is better managed. The somewhat bizarre (our opinion) art in the atrium elevator we called Stairway to Heaven has been removed and we consider that an improvement. There is new furniture and carpeting around the ship. Overall the ship looks updated and so pretty. The one design flaw perhaps is in the theater. The step hazards have been removed and that is a good thing. However, the arm rails extend far out and "snag clothing, your handbag, or even your knees. We were cautious and we were fine but were alerted to this and might be a potential problem for some. As I said we had been on the Mariner in late 2017. The entertainment cast was different than the Amazon cruise but the shows were repeats. They were still good. The cruise director, John did a one man show that was really fantastic. He is talented and professional while being quite personable. We enjoyed his show immensely. There was also a very good magician that we enjoyed. Terry Breen did not disappoint. We learned so much about glaciers and about the First Nation's People and whales and just about Alaska in general. We knew that we would come home with a better understanding of this last frontier after spending time with Terry. The weather was a concern but we packed for cold and rain and in between. Our weather was glorious. Sunny and 60's. If it did rain it was in the evening . The mornings were cool so layering is the secret. We had a rainy day in Ketchikan but not soaking and rain was interspersed with sun. Every new day brought new and more beautiful scenery. Each day brought a new experience. We saw snow capped mountain peaks, glaciers (We got within 1/2 mile of the glacier and witnessed calving), fjords, grizzlies,black bears, eagles, salmon running, sea lions, orca whales, and humback whales, black tail deer and totems. We were treated to the splendor of Alaska visually and from our wonderful guides. The people of Alaska are some of the friendliest we have met anywhere in the world. They are eager for you to learn about their culture and to experience Alaska through their eyes. Visiting with the locals was one of my favorite activities. Their life is hard but it is what they love. We left Alaska and sailed to Victoria. It is a really pretty Victorian city. We toured the city, visited Butchart Gardens and attended High Tea at the Empress Hotel. If only one activity fits in your schedule do not miss the Butchart Gardens. This is a truly magical place. We then sailed to Vancouver and boarded a van to begin our post cruise . We spent 2 days in Whistler. WOW!!! This was a site for the Winter Olympics and we stayed at the Fairmont Chateau hotel which is a 4 Seasons resort with Blackcomb Mountain and Whistler Mountain as backdrops. Since there was no snow the preferred activity was mountain biking and bikers were everywhere. This is a great area to relax and enjoy the great outdoors. We rode the gondola and went on the Peak2Peak tram. The next day we flew to see the glacier in a float plane. Fun and new experience for us. We really enjoyed the upscale lodge feel of Whistler. The third day we left Whistler and returned to Vancouver and had a half day tour. We saw Stanley Park, had a lunch stop on Granville Island (the public market was amazing!) and drove through Chinatown and the Gastoen area. We spent the night at the Fairmont Vancouver and then were transferred to the Vancouver airport for our flight home. This is a very nice airport. Customs was quick and painless as you actually clear US customs there rather than at your US destination. To complete our review of the Mariner we need to discuss the food. We dined in all of the venues and enjoyed every meal. Compass Rose is spectacular and I really enjoyed Chartreuse. This is a new venue for the Mariner (replaced Signatures). We had no complaints with any venue . Service on Regent can not be beat. As an example, I love their sea bass. I forgot to check the Compass Rose menu and missed it the one night it was prepared. I asked if it was going to be on another night. "Sorry, no. However we will ask the chef and if he has the ingredients he will make it for you tomorrow night." He did and it was delicious, as I knew it would be. Thank You for going above and beyond! If I haven't made it clear by now, this cruise to Alaska was beyond our expectations. I need to say that we keep coming back to Regent because of the crew. They had been in Alaska all Spring and Summer doing similar routes and I am sure hearing similar stories and seeing similar scenery. However, their energy level, big smiles, and eagerness to please would lead you to believe they were on the first cruise in Alaska. First class all the way!!! Read Less
2 Helpful Votes
Sail Date: August 2018
My family (which includes two teenagers) wanted to take a summer vacation in Alaska. The date of this cruise along with the size and luxury of the boat fit the ticket for us and that's how we chose the RSSC Mariner. We booked the cruise ... Read More
My family (which includes two teenagers) wanted to take a summer vacation in Alaska. The date of this cruise along with the size and luxury of the boat fit the ticket for us and that's how we chose the RSSC Mariner. We booked the cruise directly with RSSC. I found our travel agent at RSSC to be very easy to work with. My only complaint with RSSC was several of the excursions that we would have enjoyed had been booked prior to our booking the trip and some of the excursions were just OK (that is the reason for the 4 star vs 5 star). Perhaps it was bad choosing on our part. We would have enjoyed having more flexibility with the excursions. But perhaps that is an impossibility in the nature of cruising - we were new to cruising. The food on the boat was excellent and my kids require gluten free diets which the culinary staff was amazing, They had wanted us to pre-order our gluten free meals ahead of time however many times my kids decided what they wanted at the meals and they couldn't have been more flexible. The complete staff on board could not have been more welcoming. There was a youth club - but my kids weren't interested in joining. There was a great game room with lots of games that we were able to use anywhere on board and a pool. We were lucky with wonderful weather and the pool deck was used often. Our room was very nice and the housekeeping staff was wonderful. The fitness facility was small and we did have to wait for treadmill/elliptical when we went. The spa was nice - we enjoyed massages and a manicure for me. The on board entertainment was enjoyable. We needed to see the doctor (for pink eye) that was contracted before cruising for medication and the medical facility/doctor/nurse were wonderful. I would highly recommend cruising with RSSC - but do some homework on the excursions! Read Less
8 Helpful Votes
Sail Date: July 2018
We booked an Alaska cruise only three weeks out!!! George Ramos was our booking agent and he was fantastic. He really worked hard for us on the airline arrangements, and we could not have asked for more. The cruise was just for my wife ... Read More
We booked an Alaska cruise only three weeks out!!! George Ramos was our booking agent and he was fantastic. He really worked hard for us on the airline arrangements, and we could not have asked for more. The cruise was just for my wife and I. We have cruised before on Seabourn and NCL. Overall we were really happy. They really do include almost everything in the price and that makes this style of cruising very relaxing. We booked into a Penthouse A suite on Deck 11. Check-in and boarding were pretty smooth. It did not quite have the personalized touch that Seaborn did with someone waiting for you in your room, but our Butler, Bejoy, was amazing. He really could not have been nicer or more competent. The room was very spacious, well-kept, and in good shape. The included excursions were really good. We just stuck with those. You have to pay an upcharge for some of the more high-end ones. The included wi-fi was a really nice perk. The one disappointment was the food. Granted my wife and I are pretty spoiled / lucky, but I just felt the food was a notch below where it should have been. There were some standouts like the king crab legs in Prime 7 and the filet / tenderlon was always good. But in general, although it all looked good on the menu, it just fell short. The foie gras (which I had twice) was well-cooked, but just completely bland. Same with the schnitzel one night. I had a porterhouse in Prime 7 and it was tasty but maybe just a 1/2 inch thick. Other examples would be the brussel sprouts in Compass Rose which were just served steamed with zero seasoning, a lobster bisque which was incredibly thin, or the lobster tails which always looked like they'd been under the heat lamp for a bit too long. I think we had our best experiences at Sette Mari with Efrem as our server. We were able to order canapes in our room but the timing (5-7) put it too close to dinner for us and the selection didn't vary and was kind of so-so. Enough on the food! We do enjoy wine and we found the selection included to be fine with us. Decent selection and all pretty good. We ordered a bottle of Groth one night and IMO they offer you these extra-cost wines at below-market prices (plus no tax and tip on them). We went to the show almost every night. They were very well done. One thing I noted though was there there was very little diversity in the cast, and that's not something I normally notice. As far as the clientele, it was mostly English-speaking. There were a number of kids on board (I think over 100!) and a number of multi-generational groups travelling together. I did notice that the ship never really felt crowded though. You could almost always get a seat at whatever bar, lounge, or restaurant you wanted. (Exceptions were Prime 7 and Chartreuse, but that's to be expected.) All in all, this was a five-star cruise that I think was let down by the quality of the dining experience. And even then, the menu, the setting, and the service were all great, it just came down to some pretty bland dishes from the kitchen. We would do Regency again if the schedule drove us there (like this time), but may try Seabourn again or Crystal next time. Read Less
14 Helpful Votes
Sail Date: June 2018
We have Cruised with Regent before and always found it great, however this Alaskan Cruise left a lot to be desired. We stayed at the Regent recommended Anchorage Hilton which certainly was not up to the standard we would expect....Most ... Read More
We have Cruised with Regent before and always found it great, however this Alaskan Cruise left a lot to be desired. We stayed at the Regent recommended Anchorage Hilton which certainly was not up to the standard we would expect....Most passengers arrived later in the day but there was little or no food available as the Coffee Shop was closed and the restaurant only opened for restricted hours in the evening....when we asked at Reception we were told to go along the road to a bar that served food.!!!!! Not what we expected from Regent. Regent forgot to mention that the ship does not actually sail from Anchorage, but from Seward which is 140 miles away!! Yes there was a coach available (at an extortionate price)...but 3 hours on a coach was not the way we expected to start our trip. Embarkation was fast and efficient and the stateroom was almost what we expected....on previous Cruises our bathroom had a bath and a separate shower...not on the Mariner...a shower inside the bath....disappointing! There was bulb out in our Bathroom for 4 days and despite asking repeatedly for it to be dealt with, it never was. Food was acceptable ..all sounded and looked good but a little lacking in seasoning...just a little bland...perhaps 7 out of 10. Entertainment was surprisingly good for a small ship. The biggest problem was an outbreak of GI (Nora Virus) on board which shut down and curtailed many things. The Laundry, Library, games areas and food areas were all affected as, according Regent, the Virus could be transmitted by touching....however the Casino (which makes money for Regent) stayed open with people touching Chips and cards. I have since contacted Regent about this and received a very standardised response which did not answer my questions, and when I asked again for answers to specific questions...I have been ignored...no response at all and that is now well over 2 weeks. We always wanted to visit Alaska...just once, to tick it off our "bucket list", so this was a once in a lifetime Cruise for a Special Birthday which was disappointing and Regent's lack of responses are even more disappointing. Read Less
8 Helpful Votes
Sail Date: June 2018
We did a considerable amount of research for our Alaskan cruise before choosing the Seven Seas Mariner. The ship presents itself with such class and attention to every detail.The embarkation was organised and stress free. The suite was ... Read More
We did a considerable amount of research for our Alaskan cruise before choosing the Seven Seas Mariner. The ship presents itself with such class and attention to every detail.The embarkation was organised and stress free. The suite was more than we expected for three of us ( our adult daughter shared the suite with us in the ‘lounge area’ of the suite. The bathroom was a good size with lovely complimentary toiletries and shower over bath. The staff were friendly and we were greeted several times a day by a sunny smile and a good morning or good afternoon or good evening. The lectures were informative and offered a good entry level into learning about Alaska. The evening shows were relaxed and entertaining. All of the restaurants offered a wide choice. We ate at Chartreuse several evenings where the food was beautifully presented and delicious. The other à la carte restaurants we enjoyed were Prime 7 and Compass Rose all of which were exceptional. We enjoyed breakfast at La Verenda where it was self - service. We also enjoyed lunches at Coffee Connections where there was a wide range of light snacks to choose from. Had there not been Gastrointestinal infection on the ship it would have been perfect. Because of this, all the self service laundries were locked and were not made available for the balance of our cruise - 6 days. We were not offered a complimentry laundering service and when asked were told that we would have to pay. I felt that we could have had a bit of help in this regard as after all we had paid for a commodity and there wasn’t any option offered to us. Other than this, it was amazing. The best part was not having to pay for your meals, drinks, and tips in the ‘all inclusive’ fee structure. Looking forward to our next cruise with Seven Seas. Read Less
10 Helpful Votes
Sail Date: June 2018
Itinerary. We’ve cruised with Regent 3 Times before and enjoy the all inclusive pricing. The food, specialty beverages, wines, cabin spaciousness and shore excursions were top notch. Our butler was outstanding and offered excellent ... Read More
Itinerary. We’ve cruised with Regent 3 Times before and enjoy the all inclusive pricing. The food, specialty beverages, wines, cabin spaciousness and shore excursions were top notch. Our butler was outstanding and offered excellent tips and info each morning with room service breakfast and in the evening when we brought us canapés. The ship has been in dry dock recently and every area of the ship was in excellent condition. The Compass Rose renovation was needed and the result is gorgeous. We enjoyed the new dining options Chartreuse and Prime 7 several times during our cruise. Terrific food and excellent service. The only downside was an outbreak of norobirus which impacted about 30 of the 700 cruisers and 450 crew. When the outbreak was reported the crew immediately implemented an extremely rigorous cleaning protocol all over the ship. We were affected by the virus but did notice how diligent the crew was. Their efforts restricted the outbreak to only a small # of passengers and crew. Read Less
Seven Seas Mariner Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 4.0 4.1
Entertainment 3.5 3.6
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 4.5 3.9
Enrichment 4.5 3.7
Service 5.0 4.2
Value For Money 4.0 3.5
Rates 5.0 4.1

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