13 Helpful Votes
Sail Date: April 2019
We booked this cruise based on the ship having been refitted, adults only and all inclusive. However, it was very difficult to see where any major investment had been made. The ship looked dated and tired in places. We had opted for a ... Read More
We booked this cruise based on the ship having been refitted, adults only and all inclusive. However, it was very difficult to see where any major investment had been made. The ship looked dated and tired in places. We had opted for a Junior Suite which was allocated on deck 12, and although the cabin was a reasonable size with a decent balcony, it was far from a premium product. The fixtures and furnishings were cheap and lacked comfort or style, the bed was the most uncomfortable I have had to sleep on. It was a cheap sprung mattress that was rock hard and the pillows were just awful. We had several problems during the cruise; safe not working, tepid water throughout the cruise, and the air conditioning was either hot or cold. The food onboard was very disappointing. We opted to eat four times in Vista the Italian restaurant within the main Latitude restaurant, as the food here was better than in Latitude which was awful. Food was served lukewarm, the choices were limited and as tables were crammed together it was impossible to have a private conversation. We found staff to be generally lacking any enthusiasm, and service was very hit and miss. Even at 7am as it opened for breakfast the tea was far from hot, the eggs cold and service sporadic. The all inclusive option also had several limitations. Coffees from the coffee shop were extra, water in the cabin was extra and the choice of cocktails included was basic, and as most were premixed the quality was poor. We were constantly asked to upgrade to a premium drinks package but at £50 each a week on top of what we had already paid, which was not insignificant, it felt like an insult. There were 3 speciality restaurants onboard but at a minimum of £28.95 per head, it felt like extortion. We have never had to pay anything like this on far superior cruises. Entertainment was generally good in the theatre, but some of the music acts were definitely lacking talent. We took two trips in port which were well executed and the tour companies employed were professional. Overall this is a budget cruise, and struggling to retain the basic standards. The ship needs further investment and updating, service and maintenance needs improving and food needs an overhaul. We were so disappointed and underwhelmed, and more so as we had high expectations based on the ship being on only its second week after the refit. We have cruised on many other lines and feel for what we paid we could have had a far better product with other companies. On a separate note the disembarkation was awful, disorganised, chaotic and badly planned - never again Marella. Read Less
3 Helpful Votes
Sail Date: April 2019
The ship itself although it had its tea thing problems was a nice overall. The cabins were adequate and served there purpose we had an inside cabin, I felt the shower was very good, the pillows needed to be firmer or at least have the ... Read More
The ship itself although it had its tea thing problems was a nice overall. The cabins were adequate and served there purpose we had an inside cabin, I felt the shower was very good, the pillows needed to be firmer or at least have the option, plenty of storage, could be cleaner. The food in the self service was ok lots of room for improvement but served its purpose, I am Cluton free and that was very disappointing as I was hoping this had improved from our previous cruises, very little options although they show options but was never available. The restaurants on the ship was fantastic the food and service was very good this includes the package restaurants as well. The entertainment was way above my expectations and the theatre itself was very comfortable. The staff on board are very polite across the ship. As a whole we had a great time on and off the ship and would recommend a cruise, these are not high end but are a very good standard Read Less
Marella Explorer 2 Ratings
Category Editor Member
Cabins N/A 3.8
Dining N/A 3.8
Entertainment N/A 3.9
Fitness Recreation N/A 3.1
Family N/A 3.1
Service N/A 4.4

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