"My travel agent informed me that they were having a special sale on solo supplements, and I noticed that I could book a mini-suite (Club Balcony Suite) for only $850 pp + reduced supplement, which was around the same price as the solo cabin, so why not splurge?With the mini suite I also received all 5 of their Free At Sea discounts, which was another nice bonus, so I quickly booked the cruise...."Read More
We booked a family vacation on the Encore hoping that a large boat would have enough activities for all ages.
The embarkation process was a total mess. There was long lines where it seems that no one paid attention to the check in time assigned to them.
We were in the Haven and had priority checkin but there was no Haven line to check in. Haven guests had to check in with normal guests. ...
We chose this cruise as a retirement trip as we have always wanted to visit Alaska. The 2-for-1 was attractive to us. We upgraded our beverage package to premium plus, and we paid an extra fee for priority boarding which was to assist with embarkation and disembarkation along with free breakfast room service each morning, $50 toward spa (special services only). The package included RT airfare, ...
I have always wanted to cruise Alaska! This cruise was such o disappointing. Reservations were not given, paid for dining experiences but they didn’t have enough time’s available to use them with no refund offered, people booked excursions that were way overbooked and had to lose their spots I was stopped by finance on my way off because I got coffee in the morning and I had to pay a 1.00 ...
Cruise was very crowded, not enough seating for shows and theater. Design of ship may hold over 5,000 passengers. Due to this, many of the core shows required a reservation and most no occupancy. The Atrium area, where a lot of game shows and the band would play was very, very crowded and no seating.
Embarking took very long.
DeEmbarking was even worse. They had all stairs blocked ...
This cruise was a christmas gift given by my family to go as a group and it was also my first cruise. 1st with a unorganized and poorly planned check in of my bags, lines for lines, rude and obviously poorly trained staff, lines were supposed to be separated so there could be a process of who could check their bags in order, but it ended up as a free for all when the lines were opened and people ...
The Good
1) Room was clean (although gone are the days where the cabin stewards introduce themselves and leave towels folded like animals and chocolates on your pillows - this may be because Norwegian requires tips to stewards and all staff be paid prior to the cruise)
2) Ship was clean
3) Variety of food at the buffet was better than I remember on prior cruises, and staff was attentive ...
We had very high expectations for this cruise, but we were left disappointed, mainly from Norwegian. Alaska itself was AMAZING which is why we are giving 2 stars. This was our first time taking a Norwegian cruise because we typically take Carnival out of Galveston (we live in Texas). When we first booked our cruise the staff was not very helpful, our "agent" did not answer our calls and our ...
I have been a loyal customer of NCL since the early 2000s, but I must express my extreme disappointment with my recent cruise experience.
To begin with, the embarkation process on the first day was an absolute nightmare and, quite frankly, DANGEROUS! The unorganized chaos and long lines created a sense of chaos and confusion. The lack of leadership and clear instructions only exacerbated the ...
We chose NCL because we have cruised with them before. This is a new ship so we thought it would be perfect. I have to say everything was just ok except Alaska itself. Alaska is a beautiful place to visit and I recommend the first part of May. They said dress in layers and bring rain gear, neither of which I used but we had a blessed weather week with temps in the 60’s and 70’s.
I bought ...
It had been almost 6 years since we cruised on Norwegian. This cruise brought back memories of why they are not a preferred cruise line for us. The embarkation process at the port of Seattle was a nightmare. My wife had already completed the online check in prior to the cruise. Yet we had to wait in a long line at the port to receive our room cards (just over two hours). This should not happen ...