103 Viking Ocean Viking Jupiter Cruise Reviews

On the June 30th Jupiter sailing. What a disaster, As other posters have stated there was an electrical issue with the engine. The same situation as an earlier sailing on a totally different boat. These are new boats, one would expect ... Read More
On the June 30th Jupiter sailing. What a disaster, As other posters have stated there was an electrical issue with the engine. The same situation as an earlier sailing on a totally different boat. These are new boats, one would expect issues to not arise so soon. Because of the warranty parts had to be flown in and it took two days in a terrible industrial port. We ended up missing both of the Scottish islands on the tour and it just set a bad mood for the rest of the trip. In all honesty, probably 50% of the excursions were terrible. Really they need to totally scrub their excursion department and start all over. No matter how hard they tried, it was a total misstep. We had done two River cruises with Viking which were A+ but the ocean cruise opened our eyes. Viking is nothing more than a company and we are paying them for a product of which they do not care. If they did, their executives would take these cruises and do these excursions themselves. But they want us to pay, and when it is a disaster, they want to give us a voucher to book another cruise. It’s a win-win for them and a total loss for the consumer. But the worst was to come, we did the Iceland extension. Not only was it the lamest thing I have ever done, it was embarrassing how the whole thing was handled. Basically they dump you at the airport for Iceland and you never see a Viking person again. The excursions were ridiculous, the people who are your escorts on the excursion extremely inept. Viking contracts to a local Iceland tour company and so as the monies are distributed people want to get as much of the pie as they can. Viking takes their cut, the travel company takes their cut which means cost cutting occurs. Our hotel was filthy. I took pictures and sent to Viking and of course I was told how much they were so sorry we were not enjoying it and they hoped we enjoyed the remainder of our trip. It’s almost a cut-and-paste response that I have seen on all reviews. They really don’t care, if they did they would come up with a new response. Read Less
Sail Date June 2019
My wife and I chose this Viking’s “14 Day Into the Midnight Sun” trip specifically because it had port stops in the Orkney and Shetland Islands and also crossed the Arctic Circle. We also chose Viking due to their reputation and ... Read More
My wife and I chose this Viking’s “14 Day Into the Midnight Sun” trip specifically because it had port stops in the Orkney and Shetland Islands and also crossed the Arctic Circle. We also chose Viking due to their reputation and positive reviews we had read. Unfortunately our trust was misplaced and we will definitely not be using this cruise line again. First, the positives: airport arrival and embarkation were amazingly efficient and easy, the ship is beautiful throughout with spacious well-appointed suites, the food was excellent, and the staff was very friendly and helpful. Unfortunately the rest of this review is less than stellar. The first problems we encountered were relatively minor: our luggage took over 7 hours to get to our stateroom, quite a bit longer than what we’d normally expect. Second, the remote control to our TV stopped working late at night and I had to get dressed and walk down to the help desk to retrieve a new one since I was cut off twice when I attempted to reach them by phone. These little irritations were a foretaste of what was to come later. Less than one day out of Greenwich the Jupiter lost an engine and had to return to the industrial port of Tilbury for repairs. The lost time subsequently led to cancellation of port visits to the Shetlands and Orkneys as well as reduced time at Edinburgh and Honningsvag. Needless to say we were extremely disappointed since visiting these destinations was a major goal of our trip. After the March incident involving the Viking Sky I felt that Viking would have ensured the mechanical integrity of the Sky’s sister ships, including the Jupiter. In a memo Viking assured us that we would be contacted regarding compensation after the trip was complete and that in the meantime we would receive a $250 per person non-refundable credit for shipboard purchases. However, instead of offering us a partial refund Viking would only offer a 20% discount on a future booking made within a year. According to one of Viking’s customer relations representatives this was justified on the basis that Viking wanted us to travel with them again in order to show us that they can deliver on a quality product. She offered no explanation when we challenged her as to why we would spend more money on a second cruise when our expectations on the first one had not been met. I certainly understand that missing ports due to ‘acts of God’ such as bad weather are beyond control and that’s a risk the customer assumes. However, mechanical problems should be the responsibility of the cruise line, especially when sister ships recently experienced such problems. It baffles me as to why some reasonable monetary compensation could not be provided since this has been the practice on other cruise lines. Suffice it to say that this was our first and will be our last cruise with Viking. Read Less
Sail Date June 2019
I recently returned from Journey to the Antiquities trip, March 23 to April 6, on the brand new Viking Jupiter boat. I was looking forward to an amazing trip with my 84 year old mother. This was probably going to be her last big trip. We ... Read More
I recently returned from Journey to the Antiquities trip, March 23 to April 6, on the brand new Viking Jupiter boat. I was looking forward to an amazing trip with my 84 year old mother. This was probably going to be her last big trip. We expected the best from this lovely new ship. What we got, was not. Here are my Explorer suite 3000 issues, and they are significant issues. So significant that I feel that any future passenger considering booking that room should be aware of, particularly on the cruise/travel websites… For their own good, since no one prepared me for those issues. The furniture was incredibly uncomfortable. Loveseat should have been a couch, and the two arm chairs were stiff like doctor's office furniture, and so hard and had to use bed pillows to make them usable for seating. They should have club chairs or some other softer seating for the amount of time spent in the room, which most people do when choosing a suite!!! especially so you don't have to run around the boat looking for seating! Transition/threshold strip between bathroom and bedroom was almost 2 inches high. We tripped constantly on it. What made this dangerous was during the night when my mom would need to use the bathroom. Not a frustration. Dangerous! Standing water in the shower. The water never drained, because the drain is on the right hand side of a square shower, parallel to the door, not in the center of the shower. It had to be dried daily by the housekeeping staff. Dangerous for my 85 year old mother to be in standing water taking a shower. This is a design flaw and two engineers came and took pictures. I recently renovated my home so I know a shower either needs to be pitched or the drain needs to be in the center. Neither in this case. And OMG, the worst - The noise!! Incredibly loud as we were directly over an anchor and the “thrusters” (according to the first officer who told me). From an hour prior to docking each time at port, arriving or departing, the noise level was unbelievable, the room shakes and vibrates, and would wake us out of sound sleep… and spaced over a few minutes each time, for over an hour. The noise was like a JACKHAMMER right next to us. Unbelievably loud. Even the TV on highest volume, could not be heard. 7 times in the morning, with 5 being at 6am. I’ve never heard noise that direct, and that loud, so close. It was deafening. I will try to upload the video of the noise if I can. Outside the room, in the hallway, was no noise at all. I contacted guest services several times. No offer of another room was made. I assume the boat was at capacity. I was told by Geoff, guest services manager, that this would be escalated to Viking headquarters. I confirmed I would be speaking to them upon my return. I have videos and pictures/proof of everything. I have attached some. The general public should know, as should the next passenger who spends $21,000 on this room. $5,000 for an average one week vacation (x2 for a 15 day cruise), is one thing. $21,000 is another. This was supposed to be a first class trip. In speaking to your customer service department upon my return, a rep, informed me that she could offer me a gesture of $250 voucher per person on my next Viking cruise. I will respond with exactly how I responded to her. “Are you joking?” A $500 “gesture” on a trip that I paid over $27,000 for??? And you want a second chance to impress me with a $500 voucher? You did not impress me the first time, and completely misled me and my investment in this journey, and you want a second chance, when I don’t get a second chance to pick a room that had no issues/less noise??? For the amount of money I paid you, I find that disgraceful! There should be some way to inform a selective passenger of the noise volume in that room. It was the most unpleasant wake up call each time we pulled in, and for the times we were in the room upon departure. And a gesture of that amount to offset what I paid YOU/Viking for the experience and ROOM??? Even my travel agent earned more in a commission on the booking than what your rep was offering me." Subsequent calls and emails to Viking customer service. No one seems to care that I overpaid and was dissatisfied. No, our trip didn't hit a huge storm and the piano did not go flying across the floor, but for the money I paid, 6 months prior to even traveling, you should be ashamed and do something about making HIGH paying passengers happy. I could have taken a $5000 cabin and not had any of these issues. What is so frustrating, is that Viking is treating complaints this way. I've emailed the CEO and senior management team multiple times already. Read Less
Sail Date March 2019
We booked this cruise because of ratings. We did fibd out the ratings are only taken from Con de Naste magazine or whatever. The excursions were too short and a debacle. This ship had 0 and I mean 0 entertainment. I am 66 and was ... Read More
We booked this cruise because of ratings. We did fibd out the ratings are only taken from Con de Naste magazine or whatever. The excursions were too short and a debacle. This ship had 0 and I mean 0 entertainment. I am 66 and was youngest passenger! The wine ans spirit package was a disaster! Wines NO ONE EVER HEARD OF , and were vintages no one WANTED! I love a great wine list and this was the worst ever on 12 cruises! The overnite in Barcelona is not actually an overnite. You are up at 3am to get on a bus to airport so you can wait 3 hrs to board your plane! The ship itself has very sterile Ikea type furniture with no charachter. A bland version of futuristic. I am calling this my biggest waste og 8 plus thousand dollarrs I have ever spent on a vacation! Followed by 6700 wasted going to St. Lucia at sandals. When you come back from a vacation you usually reminisce about your time. When we got home we were just angry and wanted sombodys ass for making it a waste of money and time.! Customer service at viking is a total joke! All the offer you is more trips at half off! Let me be clear, if offered a free trip on ocean cruise on Viking ,I would not go! I mean it and am not kidding! Also, I forgot, no tv, always searching or out. Only one person can have internet per cabin! Im not kidding! So blatantly stupid! Read Less
Sail Date February 2019
I was highly disappointed with this cruise. We had a wonderful river cruise with Viking; this was no where near the quality. The food was so-so. I had trouble finding options for gluten free, especially at lunch. Service was great, ... Read More
I was highly disappointed with this cruise. We had a wonderful river cruise with Viking; this was no where near the quality. The food was so-so. I had trouble finding options for gluten free, especially at lunch. Service was great, though. The included excursions were a joke. Most of them were just bus rides. Sometimes, we were just left to explore on our own. I expected much higher quality tours. I was also very upset that by the time we were allowed to schedule tours, most morning included tours were full. The extra excursions that we took were very good, although not always as described. The cabin was good. The entertainment was mediocre with a few exceptions. The elvis show was great. Activities in the morning were almost non-existent--that after not being able to schedule included tours in the morning. I am not a night person. The new ship was wonderful, so clean. Embarkation and disembarkation went smoothly. If I travel with Viking on an ocean cruise again, I probably will not schedule any included tours. Read Less
Sail Date August 2019
Selected this cruise because of promotional brochure indicating interesting ports of call. Promotional material didn't properly identify that many ports on this cruise were for a limited time, less than day, which made the cruise much ... Read More
Selected this cruise because of promotional brochure indicating interesting ports of call. Promotional material didn't properly identify that many ports on this cruise were for a limited time, less than day, which made the cruise much less enjoyable and disappointing. Wouldn't have taken it if had known this fact. Scheduled for two days in Barcelona and left after first evening. Afternoon or morning on five other destinations. Also not clear on personal touring transportation option which were limited. If you promote a stop/city then don't have transportation for sell guided tours readily available very disappointing. Most excursions were good but a few tried to pack too much activity into too short a time in port. We have done numerous river cruises with Viking and self guided is a big plus. Ship was nice and having taken an Amazon cruise in December we were familiar with the ship offering. Staff was always pleasant and accommodating. New ship so facilities were good. Enjoyed the Restaurant and the World Cafe'. World Cafe' staff was solicitous to passengers compensating for self service format. Had two occasions in Resturant that staff wasn't good and reflected staff either overworked or focused on certain passengers Selection of items was good in the World Cafe'.. We were not fans of the Chiefs Table due to the presentation and selection of menu but that is just a personal choice. Heard lot's of compliments about Chiefs Table from others. Manfradi's was pleasant but often portions were too large. Also some staff more pleasant than others. Again just a personal choice and observation. Service was good so would recommend this to other travelers. Enjoyed Mamsens and Explorer Lounge. Staff was great and environment was great place to meet other travelers. Sorry that this cruise wasn't what we had hoped for. Compared to our Amazon Cruise with Viking, our first Viking Ocean Cruise, this was a disappointment. Undecided on future Ocean cruising with Viking but would recognize that they do a good job on board. Will always consider Viking River Cruising. Read Less
Sail Date June 2019
We chose the cruise primarily for the itinerary - ports in Spain, Portugal, France, Belgium and Denmark. Before booking and paying for your cruise, Viking does not identify ports where you will have only a partial day to explore. A full ... Read More
We chose the cruise primarily for the itinerary - ports in Spain, Portugal, France, Belgium and Denmark. Before booking and paying for your cruise, Viking does not identify ports where you will have only a partial day to explore. A full day in Barcelona after embarkation was cancelled and we spent a day at Tarragona, a beautiful stop but not Barcelona. We only had partial days (6 hours) in Cartagena, Porto, Bruges and Copenhagen. All of these ports deserve more time. Viking provided shuttle buses in most ports but did not advise of this service before sailing. This complicated our independent preplanned tours of cities. Viking maps of ports were inadequate and we always needed to get maps supplied by local tourism kiosks. The food generally met our expectations but was very uneven ranging from excellent to meals that were not as ordered and one that was inedible and sent back. Wine choices were extremely limited. We were offered the same Chilean white wine for at least 4 days in a row. The wine was never related to ports of call despite visiting major wine producing countries. Viking creates high expectations for food, wine and local experiences through their advertising which leads to disappointment. The ship is beautiful - minimalist decor, spacious lounges and dining areas and quality art make for a comfortable relaxed ambiance. The small number of passengers made embarkation and disembarkation and dining a pleasant experience. Included and and optional shore excursions barely met expectations. Included excursions were bus tours and very slow, very limited walking tours. Optional shore excursions were neither as interesting nor as active as those advertised as "example" excursions before we booked the cruise. Each day in port as we disembarked, there was a cooler with hundreds of plastic water bottles for passengers. Given that Viking cruises on the ocean, you would think they would be more ecologically responsible. Give passengers a reusable water bottle when they board. Entertainment was limited in variety and quality. Very glad we arranged our own flights after hearing of other passengers' experience with flights arranged by Viking. The small ship experience was so good that we would travel with Viking again. We would just check all the details of the itinerary before paying and we would lower our expectations on food and drink and compare prices accordingly. Read Less
Sail Date April 2019
We wanted to try the cruise ship and visit Rome. We were disappointed that we had to walk so far to get on the buses for the excursions. The excursions were ok, but not nearly as good as the river boats were. In fact, I can only remember ... Read More
We wanted to try the cruise ship and visit Rome. We were disappointed that we had to walk so far to get on the buses for the excursions. The excursions were ok, but not nearly as good as the river boats were. In fact, I can only remember a couple, so I guess they weren't too memorable. We stayed in Rome for a couple of days and were really disappointed in the Viking employees who were in charge. On other river cruises where we had pre/post cruise experiences, we were given opportunities for walking tours and also help in going to local tourist sights. We had to do everything on our own, and would have truly appreciated more help in this area. Needless to say, we are doubtful as to whether we will go on another cruise ship adventure. We truly love Viking, but will probably stick with the river cruises. In fact, we have one booked for March (our 5th Viking trip.. Read Less
Sail Date March 2019
We chose this cruise because we were looking for a 2-week ocean cruise on Viking that provided guided tours of Rome. We had just returned from a 2-week cruise on Viking that toured Norway and the UK. This cruise was excellent in almost ... Read More
We chose this cruise because we were looking for a 2-week ocean cruise on Viking that provided guided tours of Rome. We had just returned from a 2-week cruise on Viking that toured Norway and the UK. This cruise was excellent in almost every respect from the cabin, the crew and the entertainment. Everything was top notch. This excellent cruise was called, Into the Midnight Sun on the Viking Sky. Because of this excellent experience we wanted to sail on another 2 week Viking cruise. We purchased what we though was another 2-week (14 night) Viking cruise from Athens to Barcelona and expected the same features and quality as we had on the previous Viking 14 day cruise. Unfortunately once we arrived on board the ship we learned that what we were sold was actually two back to back 7 day cruises. This was disappointing for two main reasons, first all the entertainment and most all of the lectures were repeated on the second 7 day cruise. Second and more importantly Viking did not provide their same level of excursions in Rome that they typically arrange for all other ports. Neither of the two offered excursions were acceptable to me and my wife as both excursions required us to spend 5 or more hours on our own in Rome. My wife and I do not feel comfortable spending this amount of time on our own in Rome. It is worth noting that the reason the Rome excursions were limited is that this was the embarkation and debarkation port and about 800 of the passengers were leaving the ship at this port. And about 800 new passengers were coming on board here as well. Of the approximately 900 passengers, approximately 100 of us were sold the 14-night cruise. All others were sold the 7 night cruise either from Athens to Rome or from Rome to Barcelona. In talking with many of the other 14 night passengers they too were equally disappointed that this was not a true 14 night cruise. The information in Viking's marketing material mentioned that this itinerary combined two cruises. I did not meet anyone that understood this meant that Viking planned to combined two 7 night back to back cruises for a select number of passengers. We all thought that everyone who boarded in Athens were going to be on a 14 night cruise. The food quality was good. Although the selection was somewhat limited. I would have preferred to have had a larger selection of vegetables, both cooked and raw for making salads. One night my wife ordered a NY strip steak medium at the World Cafe and after waiting 10 minutes the chef came out and spoke to my wife and another passenger about issues with getting their steaks. It took another 15 minutes for the chef to obtain the steak from the kitchen and then prepare it. I assume they ran out of steaks and no one replenished them in he World Cafe.. The entertainment on this cruise was amateurish. The vocalists were right out of college with very little experience. Individually they may be talented but together they did not harmonize at all. We were told that these 4 vocalists were new hires and had not worked together except for 11 days prior to performing their first show on the Viking Jupiter. In comparison to the quality of entertainment between what we had on the viking Sky and on the Viking Jupiter is significant. Jupiter were amateur's whereas Sky were professionals. The atmosphere around the entertainment on the Jupiter was similar to "elevator music". On the Sky the entertainment was much more upbeat, popular hits from the 60's and 70's. On the Sky the band and vocalists often time performed at the pool and there were easily 100 or more passengers up dancing and having a good time. On the Jupiter the band performed a couple times at the pool and there were maybe 20 or so passengers dancing and almost no one listening to and enjoying the music in the audience. We really enjoyed the educational lectures. Bother the resident historian and the astronomer were excellent speakers. This was the maiden voyage of the Jupiter and as such there were a number of mechanical issues. I am sure that within 6 weeks or so all the mechanical issues will have been worked out, unfortunately for us we were the guinea pigs or beta testers for the ship and crew. There were public toilets that would not stop flushing, spa pool water that was too hot one day and too cold another, the hot tub was routinely not as hot as the pool, the infinity pool was not in operation (no water), cabin hot water temperature was for several days way too hot. These issues were minor in comparison to the Rome excursion issue and the very poor quality entertainment. The shore excursions were sometimes too short and did not offer sufficient time to explore the area. For example we purchased the optional excursion to the Medieval Fortified Town of Carcassonne in France. The tour lasted about an hour at Carcassonne by a local guide. There is a castle museum within the walls of this town that required at least 90 minutes to tour. Unfortunately the tour did not provide adequate time to see everything within the castle museum. Additionally, admission to the castle museum was extra and not included in the Viking arrange excursion and had to be purchased separately. The tour of Herculeum out of the Naples port was excellent. The right amount of time and detail in the tour. Highly recommend this optional tour. Unfortunately there were high winds expected in Civitavecchia (Rome) so our stay at the Naples port did not provide sufficient time ofr us to see Naples. The ship had to leave the Naples port early (about 4 hours) in order to insure that the ship could get into Civitavecchia (Rome) so that 800 passengers could make their flights in Rome the following day. The best part of this cruise was the Viking crew. Everyone form the cabin steward to the restaurant waiters and staff were excellent. Almost all staff on this ship were excellent. Knowing what we know now we would not have purchased this 14-day cruise and do not recommend this cruise and itinerary to others. Based on our experiences with Viking on this cruise we most likely will not be traveling with Viking again. Read Less
Sail Date February 2019
Only supposed to be 1 night at sea but due to weather we had 2 consecutive days and could not go outside. Ship could not visit Gdańsk. Been with Viking river cruises before And delighted with professionalism of the staff. Visited ... Read More
Only supposed to be 1 night at sea but due to weather we had 2 consecutive days and could not go outside. Ship could not visit Gdańsk. Been with Viking river cruises before And delighted with professionalism of the staff. Visited places we wanted Togo Outstanding staff and food with a variety of restaurants to choose from. Our favourite was the world cafe. No rigid seating in any restaurant and plenty of tables for two.the drinks flowed at dinner and lunch too. Beautiful floating palaces. The evening entertainment was of a high standard and varied.matthew singing during the evening in the explorer lounge was excellent too. The enhancement programme was rather high brow for our tastes, however. Excursions were well arranged with no queuing to get on and off. Included excursions were orientation tours of each city. There was a large variety of additional excursions but we considered these expensive and only did ones in St Petersburg. Viking is an outstanding company but you do need to be aware that customers are predominantly Americans. Read Less
Sail Date September 2019
We chose the cruise for several reasons: husband's ancestors are Finnish, had never been to the Scandinavian or the Baltic countries, and friends' recommendation. We found the excursions to be excellent, and we learned a ... Read More
We chose the cruise for several reasons: husband's ancestors are Finnish, had never been to the Scandinavian or the Baltic countries, and friends' recommendation. We found the excursions to be excellent, and we learned a great deal about the Viking culture and heritage. Specifically the excursions in Norway, St. Petersburg, Aalborg, Gdansk,and Tallin gave us insight in to the culture, heritage and history. The Bergen Railway to Oslo was a scenic delight and gave us a better idea of Norway's beauty. Our first dinner experience in the restaurant was unfavorable. The tables are too close together as the couple sitting next to the four of us appeared to be listening to our conversation. The waiter assigned to us was inept and provided very poor service. We had to ask for water and wine glasses to be refilled We asked for two appetizers, he questioned the fact that we asked for two and acted as though that was not allowed. He made no recommendation for menu choices. We asked questions about several entrees and he wasn unable to describe a particular dish. The Chef's Table and Manfreddi's had excellent food and service. We were very impressed. Read Less
Sail Date August 2019
Several of the included tours ended up being on a bus for 90% or more of the time without stops that would have allowed a chance for photos or viewing sites we were passing. While about a third of the evening shows were excellent. ... Read More
Several of the included tours ended up being on a bus for 90% or more of the time without stops that would have allowed a chance for photos or viewing sites we were passing. While about a third of the evening shows were excellent. Others were duds. Choreography appropriate to the Lawrence Welk Show that was inappropriate for the music being performed. An Evening with the Beatles was a good example and the music from the 50s,60s and 70s was another example of contrived choreography. Another problem with evening shows was the avoidable. We had to leave one performance because a person or persons near us were wearing heavy perfume that made breathing difficult. It's past time that some type of "no scents" policy should be implemented. On the positive side, the cabin was excellent as was the steward. The dining room experience was outstanding. The food was great and the attention to my wife's dietary needs was superb. Read Less
Sail Date July 2019
We chose this cruise because our friends were going. The itinerary was through the British Isles. I really liked Norway and many of the stops in Scotland were nice. Britain and Ireland were great as well. Could’ve used one or two less ... Read More
We chose this cruise because our friends were going. The itinerary was through the British Isles. I really liked Norway and many of the stops in Scotland were nice. Britain and Ireland were great as well. Could’ve used one or two less stops in Scotland as many were simply fishing villages on a little island. Would rather have stayed in one of the cities such as Edinburgh longer.Some of the included tours got to be a bit dull as all we did was ride around on a bus and things were pointed out to us. Would’ve liked to have covered less distance and done more walking. The service and the food was outstanding. The wait staff was very attentive and helpful. Could maybe have used a little more activity at night. The booking of excursions was somewhat annoying as each level of cabin got to book their excursions on different days so the day we were able to book our excursions was crazy and hard to get online. Would like to have had more options for tours. Perhaps a few more active ones. Overall I would definitely do another Viking tour. Read Less
Sail Date July 2019
I reserve one star because the ship lost power to one propeller and we missed two ports of call because of the time it took for repairs. On the other hand I liked everything else about the cruise.the ship, our cabin, dining, ... Read More
I reserve one star because the ship lost power to one propeller and we missed two ports of call because of the time it took for repairs. On the other hand I liked everything else about the cruise.the ship, our cabin, dining, entertainment and especially the service and shore excursions were excellent. Dining was excellent.and dining service was excellent also. The food was wonderful with many choices at every meal. I really enjoyed shared tables at dinner because it allowed us to meet many fellow cruisers. The conversation was diverse and a great deal of fun. The spa was a wonderful way to relax and the exercise room was a great place to use some energy on sea days. The cabins were beautifully designed so that all belongings could be tucked away and luggage stored so I felt really at home. Even the bathrooms had shelves and spaces so I was able to stow all my personal items. The cruise was the Into the Midnight Sun. Norway was beautiful and the excursions offered the ability to sample many aspects of Norwegian life.There were several more excursions I would have taken if we had had more time. I just might have to do this cruise again. Iam excited about doing another ocean cruise with Viking. Read Less
Sail Date June 2019
I just noticed that the top of this review it says 7 Night Journey to Antiquities. That is not what was sold to us by Viking. We bought a 14 day cruise called Mediterranean Antiquities Cruise. More about that later in my review. We ... Read More
I just noticed that the top of this review it says 7 Night Journey to Antiquities. That is not what was sold to us by Viking. We bought a 14 day cruise called Mediterranean Antiquities Cruise. More about that later in my review. We chose this cruise because we had been looking for a cruise that stayed overnight in Rome and Viking sent us an email about this cruise and it was exactly what we were looking for. This cruise left Athens, Greece and ended in Barcelona, Spain with stops in Athens, Crete, Katakolon, Greece then over to Italy with stops in Sicily, Naples, Rome, Florence, a stop in Monte Carlo, onto France with stops in Marseille and Sete and finally arriving in Barcelona, Spain. So far so good. We also booked the two day pre cruise in Athens. Arrived in Athens and as with Viking someone was waiting there to take us to our hotel. Viking was amazing. They made registering at the hotel a breeze and then Viking staff was very helpful with tips on tours and restaurants. When it was time to board the ship, again Viking did an excellant job. Picked us up at the hotel and drove us to the port and checking into the boat was again a breeze. Being it was the Jupiter's maiden voyage we were able to get into our rooms right away. Room Steward Fiery was amazing. Anything and everything you needed he made it happen. The ship was beautiful. Since we had cruised earlier in August 2018 on the Sky we remembered pretty much where everything was. On our last cruise I did not have the opportunity to try Tea in the Wintergarden but this time the opportunity came up and we went to Tea. I am not a big tea drinking but you must try Tea at least once. The Tea as so good. The use loose tea not bags and it makes such a difference and the scones served with cream and jam were to die for. The newest item on the Jupiter was the planetarium which unfortunately Viking did not utilize to the fullest. We had an astronomer on board you would have thought that he would have given some lectures or shows in the planetarium. Nope. The two shows that we watched in the planetarium were something you could have watched on Natural Geographic. The seats in the planetarium did not recline so you could not see the entire ceiling so you could not see the entire film. Both times I was in there people were falling asleep it was so bad. Viking really needs to rethink the use of the planetarium. Such great potential not being used. We were also disappointed in the entertainment. On our cruise In To The Midnight Sun on the Sky in August of 2018 the Viking Band with Vince and Jennifer were amazing. They were always playing somewhere. We so enjoyed listening to them and the singers in the production shows .were so good and they too would be always performing somewhere on the ship. We were so looking forward to hearing the same type and quality of music on the Jupiter. Our first night we waited with anticipation to hear the Viking Band in Troshaven. We were the first one in Troshaven and when the band and the singer started we just looked at each other and went HUH! The band acted like they did not want to be there and the singer could not carry a beat and we could not understand her. So disappointed we left after 10 minutes. You never heard or saw the Viking Band unless it was in Troshaven or during a production in the Star Theater. If there was music on the ship it was a string quartet or piano. Nothing upbeat. The performers for the theater productions was also disappointing after being on the Sky. It was like watching a "high school production". The entertainment on the Jupiter was very disappointing. Ok now for the part that Viking did to us and approximately 100 other passengers. They sold us a 14 day cruise and once we got on the boat we found out it was actually two 7 days cruises back to back. Ok you think no big deal right............wrong! The first 7 days of our 14 day cruise ended in Rome. 800 passengers got off and 800 new passengers got on and what did they offer the 100 passengers that we on the boat still.....NOTHING! There was no port talk for Rome like they do for all other ports they stop in. There was an including tour offered for Rome where they drove you into Rome showed you some of the sights (by bus no stops) and then dropped you at Vatican City for 5 hours of free time! WHAT! The reason we booked this cruise was to be able to see Rome. The reason we book with Viking is so they will escort me with a guide around Rome. I don't want to have to do the leg work to find the tours and organize everything. Again that is why I book with Viking. Every other port you go to they offer at least a dozen different tours you can select from. Not for us and not in Rome! We were very disappointed in Viking. We spoke with several of the other 100 passengers that had been sold this "14 day" cruise and they too were not happy. We ended up staying on the boat and even then we felt like we were under everyone's feet because they were trying to get everything on the ship ready for the new passengers. So ok Rome was a bust! Then think about it on a 14 day cruise you have 14 days of different entertainment and lectures. Hmmmmmm not on back to back 7's so on the second week of our cruise all the production shows were repeated and they were not good enough the first time to go see them again and only a couple of new lectures. We are still working with Viking to figure out why and how this happened. I guess the old saying "buyer beware" should be applied here. Unfortunately by the time we found out what was happening we had already booked and paid for the cruise. All and all the Staff onboard the ship were amazing! The ship itself is amazing. Viking Marketing and Office Management not so much. 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Sail Date February 2019
We chose Viking, because of the ships being smaller and less passengers. It makes it easier to run into guest that you’ve made friends over the course of the trip, also no long line ups for the restaurants or for the shore excursions. ... Read More
We chose Viking, because of the ships being smaller and less passengers. It makes it easier to run into guest that you’ve made friends over the course of the trip, also no long line ups for the restaurants or for the shore excursions. They offer all types of shore excursions to meet all expectations of the passengers, from ones that need easy access to those that are there to see as much as possible. The staff are vary friendly and are constantly asking what they can do to help in making the cruise more comfortable. Our cabin staff where always asking what else we needed and kept the room spotless and when ever they passed in the hallway, they always stopped to talk. The maintenance staff are constantly cleaning and maintaining the ship inside and out, so they are obviously proud of their ship. Dining was superb, with options that will satisfy any body’s taste. I would definitely choose Viking again. Read Less
Sail Date September 2019
Viking came highly recommended by several friends and I now know why! From the ship to the service level, everything was first class!!! Viking is now our cruising choice!!!!!! They far exceeded our expectations and offer a far superior ... Read More
Viking came highly recommended by several friends and I now know why! From the ship to the service level, everything was first class!!! Viking is now our cruising choice!!!!!! They far exceeded our expectations and offer a far superior cruising experience than what we found with other cruise lines. The educational programs were exceptional! The food was amazing and we loved how they aligned menu items with the ports of call. The entertainment was fantastic! Typically the embarkation and disembarkation are the worst part of the trip! Viking has this down to a science and managing getting on and off the ship was a breeze! We appreciate the attention to detail each and every staff member showed. We loved our Viking experience and highly recommend it to all!!!! We are already looking our plans for next year and you can be sure a Viking trip is tops on the list! Read Less
Sail Date September 2019
Travel agent suggested Viking. Not disappointed at all. Great time with cabin steward, Jaya, to waiters and kitchen staff, and bar staff. Anything we needed or asked was delivered or answered right away. We got to know some of the ... Read More
Travel agent suggested Viking. Not disappointed at all. Great time with cabin steward, Jaya, to waiters and kitchen staff, and bar staff. Anything we needed or asked was delivered or answered right away. We got to know some of the waiters - great sense of humour and great memories! Tour guides were very knowledgeable. Highlights for me were the Russian ballet - Swan Lake - and a kayaking tour. The Port Talks were great as arranged by Heather Clancy and Javier, then Tiago. So much information was given. The Quiet Vox headsets were an asset when they were working! I missed half of two tour talks when they quit - one on a tour with a local guide who had no way to zap it. We went to several lectures with excellent speakers - one was the history of Faberge eggs, another was about the Romanovs. Music nights were very well done - Beatle songs, Abba. Great entertainment. Read Less
Sail Date September 2019
Just returned 2 weeks ago from 'Viking Homelands' cruise on Jupiter. Beautiful ship, WONDERFUL STAFF, very enjoyable cruise! My first cruise with Viking and won't be my last! The activities on board were WAY better than ... Read More
Just returned 2 weeks ago from 'Viking Homelands' cruise on Jupiter. Beautiful ship, WONDERFUL STAFF, very enjoyable cruise! My first cruise with Viking and won't be my last! The activities on board were WAY better than anything I've experienced on a cruise in the past. Tour guides were overall really good and tours were educational and informative. Alborg, Denmark was hands down my favorite place. A last minute excursion swap the night before we docked allowed me to go to three wonderful Viking sites, including a Viking burial location that I had so wanted to see, but didn't realize was part of one of the available excursions. Highlight of the entire trip! Flam, Norway was such a beautiful, peaceful place. I would LOVE to go back someday for a vacation just in this tiny village! Would have liked more time in nearby Aurland, as I would have very much liked to have visited a store with the Aurland loafers to find myself a pair....maybe on that next visit to the area! :) An excursion that included the Aurland shoe factory tour would be a nice addition in my humble opinion, and there seemed to have been ample free time to allow this if well planned. It was nice to be able to see so many countries and I loved that Viking themed much of the food each day to our location. It was nice being able to try foods on the ship, which were by and far EXCELLENT, from the various countries. The experience at The Chef's Table (we went 4 times and had 4 different meals) was AWESOME! Manfredi's in contrast was a let down, but Italian has limited options IMHO, and my swordfish was raw the first time we went..only went back to give it a second chance, but wouldn't bother booking it again in the future as there is little option there my nutritionist would approve! However, there are TONS of other options in The Chef's Table and the World Cafe. The Restaurant was a refreshing option at break fast as World Cafe's breakfast is the same every day, so while I don't usually eat breakfast per se, this had more options. People's opinions prior to my cruise were varied on the offerings at the Dome theater, but I saw all three presentations and found them largely education and informative. Of course, having now seen them, I'm not sure how often they change, so not sure if my cruise booked for 2021 will have new offerings or still be the same 3 seen recently. Hopefully by then it will be something new. With the exception of the resident Viking history speaker, who I found overly monotonous in his speech style, the speakers and presentations offered where really good and enjoyable and I feel like I came away with new information about countries I'd never visited before and likely would never have except for this cruise offering. So THANK YOU Viking for that!@ :) Would like to see trivia become a nightly event as it is a short (timewise) event, but a LOT of fun! Read Less
Sail Date September 2019
This is our first Ocean cruise experience and it was absolutely wonderful! Our cabin was roomy and I was impressed about how the storage space was designed. The bed was really comfy and the bathroom was large for a stateroom. Although ... Read More
This is our first Ocean cruise experience and it was absolutely wonderful! Our cabin was roomy and I was impressed about how the storage space was designed. The bed was really comfy and the bathroom was large for a stateroom. Although electrical outlets in the bathroom were only for razors or toothbrushes, there were ample 220 and 110 outlets in the main cabin. I really enjoyed having a port to charge my phone and IPad near our bed. Our cabin Stewart's were also wonderful and serviced our cabin twice daily. The goodies in the refrigerator were a real treat! I can't say enough about the dining options. There were so many choices and varieties of food. On several occasions , they offered special buffets specializing in foods of the regions. Although the specialty Italian and Chefs table Restuarant were a great, we really enjoyed the open dining of the World Cafe. We visited the Explorers lounge several times to enjoy the music but we loved watching the scenery off the bow. Lastly, we want to thank Viking for arraigning the unique welcoming at some of the Ports. In Scotland, bagpipes greeted us on 2 stops and the crew welcomed us home with music and dancing. OUR CRUISE was the British Isle Explorer. Read Less
Sail Date August 2019
The Viking Homeland Cruise went to area ports we were interested in visiting. The time spent in each port gave us a good snapshot and some of the sites we would consider returning to for a longer time. We enjoyed the included shore ... Read More
The Viking Homeland Cruise went to area ports we were interested in visiting. The time spent in each port gave us a good snapshot and some of the sites we would consider returning to for a longer time. We enjoyed the included shore excursions and explored on our own also. The ship was comfortable and simple elegant style with many relaxing areas to relax. We made use of the spa and workout areas. The entertainment was top notch. Our cabin had sufficient storage and comfortable bed. The dining choices were excellent. The evening we ate in Manifreds was a highlight with delicious food while sitting by the window as we cruised out of from Eidfjord. The crew of the Jupiter were outstanding; helpful and smiling at all times. Our luggage was lost and it was not tracked down till two days left on our cruise; Viking provided complimentary laundry service for our limited wardrobe. Read Less
Sail Date August 2019
My wife and I chose this voyage to celebrate our 50th wedding anniversary. The viking homelands are about as far as you can get from Australia and are a part of the world we'd never seen but read so much about. For us to get to ... Read More
My wife and I chose this voyage to celebrate our 50th wedding anniversary. The viking homelands are about as far as you can get from Australia and are a part of the world we'd never seen but read so much about. For us to get to Stockholm to embark required 22 hours of actual flying time and together with stopover times, the journey took 31 hours all told. The old joke about you don't have to be mad to do this but it helps, certainly applied to us 70 somethings. From being collected at the airport through to disembarkation, Vikings service was exceptional. I can endorse all that the previous 5 star reviewers have said about the ship, cabins, crew, food, excursions and so on. I want to make special mention of a couple great surprises. First one is about the cruise director, Heather Clancy. On day one we along with a couple of hundred others gathered in the Star Theatre to hear from her about our forthcoming cruise. Much was mentioned about their focus on art, lectures, etc but then Heather said she would now like to sign an aria from the opera Carmen. This beautiful voice emerged and people around us were saying, oh, she's lip syncing. But no, turns out Heather is a trained mezzo soprano and has appeared in many operas, including Carmen and Madam Butterfly. Later in the cruise she had her own show with songs from jazz to classical. She finished with a not too shabby rendition of Nessum Dorma. The second followed our 12 hour day trip to Berlin. Six hours on a Soviet era train is no joke (but good fun). When we arrived back at the ship, we could hear this singing and clapping and after we emerged from the customs building we were greeted by about 60 or 70 of the crew lining the pathway cheering and applauding us all the way back on board. Where we were given a glass of champagne. We will be dining out on these memories for a long time to come. It should come as no surprise that we have booked another Viking cruise, Far Eastern Horizons, for next year. Only a 10 hour flight this time! Read Less
Sail Date August 2019
The Viking Homelands cruise is an excellent way to visit all the Baltic countries in one trip. Most of the optional free excursions in each city were well done with local tour guides while still allowing free time to explore with the ... Read More
The Viking Homelands cruise is an excellent way to visit all the Baltic countries in one trip. Most of the optional free excursions in each city were well done with local tour guides while still allowing free time to explore with the remaining time. The new Jupiter ship was amazing with quite a few dining options and amenities such as a spa, gym, pools, areas to sit and relax. The rooms are well designed maximizing storage space and a pretty large bathroom and shower for a cruise ship. I’m not big on evening entertainment - which was okay, but not important to me, Service for the most part was excellent, an occasional slip-up here and there but nothing major. This is one of those bucket list trips where the combination of a beautiful, well appointed ship and essentially daily visits to a different Baltic country with unpacking or having to arrange transportation made for a trip I will long remember. Read Less
Sail Date August 2019
Friends really wanted to do a Viking Baltic Cruise and I went along. We arrived in Stockholm two nights before departure and had time to stroll around the city on our own which was a great thing to do. Boarding the ship was a simple ... Read More
Friends really wanted to do a Viking Baltic Cruise and I went along. We arrived in Stockholm two nights before departure and had time to stroll around the city on our own which was a great thing to do. Boarding the ship was a simple process as was disembarkation on the last day. The ship itself is beautiful, simply but comfortably decorated and the rooms were nice and roomy. I loved the Atrium area on the first and second floor with it’s cozy seating in small groups to either read, listen to the great musicians, play a game or just relax with friends in a homey and intimate atmosphere. The staff was wonderful, so caring, so helpful and so friendly. We felt like family and were sorry to leave them behind at the end. The entertainment each evening was something we looked forward to and they were very talented people. It was nice to see them throughout the ship and be able to chat with them. I loved the shore excursions and how well organized they were. Finding our group was a simple process that took little time and soon we’d be on our way with knowledgeable local guides to tell us about the places we were visiting. The only exception was the guide Ursula we had in Copenhagen. She was not very forthcoming and only gave the minimum of explanations and could not answer the questions various guests asked. All the others were excellent. I believe that for some reason, we were sent to her group despite having originally been assigned to a different group, perhaps because her group was smaller and this was meant to even things out in the end. I wished we could have been in our original group as she seemed very informative at the start before we were reassigned. I had to visit the clinic and was so impressed with their caring and efficiency. The female nurse was particularly wonderful and knowledgeable, but unfortunately I can’t remember her name. The staff at the excursions desk on the first deck were ever so helpful and so accommodating, always available without too much of a wait if at all. Mostly someone was available as one arrived to ask a question or change a booking. And the food! So wonderful and tasty both in the main restaurant and on the 7th deck. My one comment would be perhaps offering suggestions for hearth healthy items. I did find the food very rich, particularly in the Restaurant, and portions of vegetables with the main courses could have been larger. Vegetables seemed to be a decorative item on the plate. I enjoyed my lunches more because on the 7th deck, I could chose more vegetables and fruit and smaller portions of protein and rich foods. Probably in the Restaurant, it was geared more to American tastes where they eat fewer vegetables and larger amounts of protein and rich foods. But I ate there every night because of the service. I absolutely loved my cruise! Read Less
Sail Date August 2019
My wife and I have enjoyed many cruises with a variety of cruise lines and since we’ve retired we’ve been cruising even more. Some cruises were better than others but we brought a good attitude and enjoyed them all. Having said that, ... Read More
My wife and I have enjoyed many cruises with a variety of cruise lines and since we’ve retired we’ve been cruising even more. Some cruises were better than others but we brought a good attitude and enjoyed them all. Having said that, our recent cruise on the Viking Jupiter took our experience to a new level. We got off to a rocky start no fault of Viking when our flight from Phoenix was canceled at the last minute so we had to stay over there by losing one of the two precruise days in Stockholm. We let the Viking office know about the change in our arrival time which they acknowledged. We were disappointed that no transfer was waiting for us despite having booked our air with Viking. The hotel in Stockholm was less than impressive especially for the cost of the extension. We made the best of things and found our way to the Vasa Museum and Skansa. Both were worth seeing especially the Vasa. Both sites were easily reached by public transportation from the hotel. Despite a rocky start, the ship made up for things. Embarkation was smooth but nothing exceptional. The ship itself was beautiful and free of the clutter of casinos, photo galleries, art auctions, and dare I say it, kids. We had a penthouse veranda cabin which was amazingly large with more storage than I knew what to do with. The shower was almost as big asmy one at home. There was a minibar which was kept filled with complimentary beverages and snacks. Our two cabin stewards were wonderful and attentive servicing our cabin twice a day. All the service personnel we encountered were extremely pleasant. Everyone seemed to be committed to making sure the guests feel special.. We ate in the MDR, the specially restaurants, the World Cafe, and Mamsens. All venues were excellent but Manfredi’s was truly outstanding. The Chef’s Table seemed a bit affected and the service was perfunctory. My wife was happy with the wines that were provided with meals. I don’t drink so I can’t comment. The enrichment talks and port talks were all very well presented and very interesting. If you missed one that was of interest, it would be available on the screen in your cabin. Speaking of technology, the accessibility to all kinds of information about almost everything was incredible from the in room screen and the Viking app. Miscellaneous items of interest include a launderette on each deck, the Nordic bathing ritual (sign up quick.Very limited). Even if you can’t sign up make sure you enjoy the facilities. The Viking theater which is sort of planetarium again limited occupancy.interesting space related presentations.. Shows were entertaining but by necessity not extravagant. Plenty of nice music venues. There is a very well equipped, clean, and available fitness center. In short, this is a well designed, well thought out and well executed ship where the focus is on the guest. This is a cruise for mature travelers..Mature does not mean old necessarily. We put down deposits on two future cruises. That’s putting our money where our mouths are. Read Less
Sail Date August 2019
Viking Jupiter Ratings
Category Editor Member
Cabins 5.0 4.9
Dining 5.0 4.7
Entertainment 4.5 4.1
Public Rooms 5.0 4.9
Fitness Recreation 5.0 4.5
Family N/A 4.5
Shore Excursion 4.5 4.2
Enrichment 5.0 4.5
Service 5.0 4.9
Value For Money 5.0 4.5

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