We chose Viking because we had enjoyed a river cruise with them before, so we hoped/assumed the ocean cruise would also be great. It was... except for the low quality of the included wine served with dinner and more importantly, the shore ... Read More
We chose Viking because we had enjoyed a river cruise with them before, so we hoped/assumed the ocean cruise would also be great. It was... except for the low quality of the included wine served with dinner and more importantly, the shore excursion experience.
The service, facilities, and food was wonderful. The included beers were very good, and the exercise rooms even tempted me into working out.
The included wine was the cheap Chilean wine Fontera, which we have in stores at home for about $6 per bottle. Instead of serving us delicious and inexpensive Spanish wines in Spain, French wines in France, and Italian wines in Italy, like we had on the river cruise, we had the boring and bland imported wine- quite a disappointment.
When we attended excursions we found that having 40 people in the groups, with very broad ability levels, made for a super crowded and stressful experience. We would end up so stretched out as a group that we couldn't see what the guide was describing, and at some points we were so far away that the audio cut out, too. If we go on one of these again we will book our own hop on hop off tours and actually see some sites instead of missing out on the wonders of the places we visited. The included tours are nearly worthless.
The last complaint is customer service after the cruise. I have contacted Viking twice with these concerns but have yet to receive a response. My interest is to help them improve, and make the cruise attractive to me and others in the future. As it is, the ocean cruise does not deserve my attention. Read Less