114 Viking Ocean Viking Jupiter Cruise Reviews

Having traveled with Viking before, I knew the experience would not disappoint. Since the cruise stops included places we wanted to visit it made sense to book Viking again. From the moment we arrived on board we were treated with ... Read More
Having traveled with Viking before, I knew the experience would not disappoint. Since the cruise stops included places we wanted to visit it made sense to book Viking again. From the moment we arrived on board we were treated with smiles and professionalism. Lunch was offered. while we waited for our cabins to be ready. There were so many choices and everything I ate was delicious. The cabin was well organized. Our personal cabin staff showed us how everything worked . There were washers and dryers on each floor unless you were fortunate to have your laundry included. The two speciality restaurants had incredible offerings as did the restaurants that didn’t need special reservations. The spa pool and the different spa experiences were fun. There is also a covered pool and a small infinity pool. You could do as little or as much as you wanted. The smaller number of people on the Viking ships allows you to enjoy without crowds. It’s an experience that will be repeated. Read Less
Sail Date May 2019
Jupiter is a brand new ship. We chose a veranda penthouse cabin which was very spacious. Traveling on the Jupiter was extremely easy. Embarkment was flawless and disembarkation was also flawless. Our three nights in St. ... Read More
Jupiter is a brand new ship. We chose a veranda penthouse cabin which was very spacious. Traveling on the Jupiter was extremely easy. Embarkment was flawless and disembarkation was also flawless. Our three nights in St. Petersburg were great. Highly recommend the metro excursion and Hermitage Behind the Scenes excursions. Very port was terrific from Copenhagen to Stockholm. We arrived a day early to enjoy Copenhagen and stayed two extra nights in Stockholm. Thoroughly enjoyed the pool grill for lunch, The Restaurant for breakfast and dinner, Mamsem’s for breakfast and Manfredi’s for dinner. Variety and preparation of food is outstanding. Explore’s lounge was our favorite place to relax prior to dinner. Lectures covered a wide range of topics. Entertainment was excellent too. The silver package for a variety of wines and cocktails was a great value. Our cabin was cleaned twice a day. The housekeeping staff was terrific. This was our first Ocean Cruise and we look forward to traveling on the Viking line in the future. Highly recommend this cruise. Read Less
Sail Date May 2019
Based on our cruising experiences with Viking, we expected another great cruise. They did not disappoint! However, we specifically chose this cruise because of the itinerary. Number one destination for us was St. Petersburg so the fact ... Read More
Based on our cruising experiences with Viking, we expected another great cruise. They did not disappoint! However, we specifically chose this cruise because of the itinerary. Number one destination for us was St. Petersburg so the fact that Viking offered us three full days there "sealed the deal." In addition our other two highly desired ports were Copenhagen and Tallinn. The Viking Jupiter is the newest having just started sailing this Spring. It is a beautiful ship. There are so many great spaces...the reading nooks, the pool area with pool grill, the theater, the spa, etc. And it never felt crowded! Last year we cruised the Mediterranean on the Viking Star and loved our cabin and its location on the same level as the pool, tea garden, World Café, and Explorer's Lounge. So we had the same cabin # on the Jupiter. We ate most of dinner meals in the World Café. The quality is outstanding and the service is wonderful. And again, never seemed overcrowded. We did eat a couple of meals in The Restaurant but just preferred to dine at our own pace since the food in the World Café was top-notch. The staff is outstanding, too. We commented often as to their friendliness and "going the extra mile." Another plus with Viking is the inclusion of a comprehensive shore excursion at each port. We always had a positive experience and it was only in St. Petersburg that we booked our own tour with a local guide. We have already booked our next cruise with Viking! Read Less
Sail Date May 2019
We had previously been on the Grand European Viking River cruise and loved the experience, so decided to try the top rated Viking Ocean ship next. It was even more pleasing in that there was a more space to move about, the cabin was ... Read More
We had previously been on the Grand European Viking River cruise and loved the experience, so decided to try the top rated Viking Ocean ship next. It was even more pleasing in that there was a more space to move about, the cabin was larger, we had more entertainment and dining options, and still had a "smallish boat" feel. The bonus area for us was the spa, which we visited every day in some capacity, and was so relaxing after a busy day. The itinerary proved interesting, many countries were visited, but we always wish we had a bit more time on our own to explore the ports of call. There were plenty of alternative excursions offered as well. Still it was a grand overview of the famous port cities of western Europe. The food was excellent, both in the buffet areas and the restaurant (my wife preferred the buffet, I preferred the served sit down dining experiences). Most wonderful and impressive were all of the terrific people who served us, attended our cabin and welcomed us at every embarkation and disembarkation. Entertainment was relaxed but high quality, and I enjoyed the lectures on board as well. Overall a great experience for our 40th wedding anniversary celebration! Read Less
Sail Date April 2019
This was our first ocean cruise with viking. We had 2 days in madrid, spain prior to the cruise. The hotel, tours, services, and transfer were excellent. Embarkation in barcelona went smoothly. The ship was very beautiful. The room was ... Read More
This was our first ocean cruise with viking. We had 2 days in madrid, spain prior to the cruise. The hotel, tours, services, and transfer were excellent. Embarkation in barcelona went smoothly. The ship was very beautiful. The room was a standard veranda. It was nicely appointed and comfortable. We liked the world cafe for dinning. It had a wide variety of foods each meal. The restaurant was very good. Similar food to that served in the world cafe. We ate once in the chef’s table. The service and food were excellent. Great wine selection. Service on the ship was excellent. All the staff did their best to make our cruise comfortable. There was an issue with the ship staying in barcelona overnight so we had to move down the coast. This caused several of the shore excursions to be canceled or you had to ride a bus back for the excursion. The excursion to london required an 1.5 hour bus ride each way along with a ride around the highlights of city. Too much time on the bus and not enough time on foot at a destination. The foodie walking tour in copenhagen was excellent. The guide was very knowledgeable and entertaining. Read Less
Sail Date April 2019
We chose the cruise primarily for the itinerary - ports in Spain, Portugal, France, Belgium and Denmark. Before booking and paying for your cruise, Viking does not identify ports where you will have only a partial day to explore. A full ... Read More
We chose the cruise primarily for the itinerary - ports in Spain, Portugal, France, Belgium and Denmark. Before booking and paying for your cruise, Viking does not identify ports where you will have only a partial day to explore. A full day in Barcelona after embarkation was cancelled and we spent a day at Tarragona, a beautiful stop but not Barcelona. We only had partial days (6 hours) in Cartagena, Porto, Bruges and Copenhagen. All of these ports deserve more time. Viking provided shuttle buses in most ports but did not advise of this service before sailing. This complicated our independent preplanned tours of cities. Viking maps of ports were inadequate and we always needed to get maps supplied by local tourism kiosks. The food generally met our expectations but was very uneven ranging from excellent to meals that were not as ordered and one that was inedible and sent back. Wine choices were extremely limited. We were offered the same Chilean white wine for at least 4 days in a row. The wine was never related to ports of call despite visiting major wine producing countries. Viking creates high expectations for food, wine and local experiences through their advertising which leads to disappointment. The ship is beautiful - minimalist decor, spacious lounges and dining areas and quality art make for a comfortable relaxed ambiance. The small number of passengers made embarkation and disembarkation and dining a pleasant experience. Included and and optional shore excursions barely met expectations. Included excursions were bus tours and very slow, very limited walking tours. Optional shore excursions were neither as interesting nor as active as those advertised as "example" excursions before we booked the cruise. Each day in port as we disembarked, there was a cooler with hundreds of plastic water bottles for passengers. Given that Viking cruises on the ocean, you would think they would be more ecologically responsible. Give passengers a reusable water bottle when they board. Entertainment was limited in variety and quality. Very glad we arranged our own flights after hearing of other passengers' experience with flights arranged by Viking. The small ship experience was so good that we would travel with Viking again. We would just check all the details of the itinerary before paying and we would lower our expectations on food and drink and compare prices accordingly. Read Less
Sail Date April 2019
We heard others talk of the exceptional service on Viking cruises and we had sailed on Norwegian and Princess in the past. Viking is definitely at the top of our list. There was no waiting to embark. We were given a timeframe for our ... Read More
We heard others talk of the exceptional service on Viking cruises and we had sailed on Norwegian and Princess in the past. Viking is definitely at the top of our list. There was no waiting to embark. We were given a timeframe for our cabin type and went right onto the ship after checking in. Though we couldn't access the cabin immediately, we were offerred a glass of champagne and invited to dine in one of the many restaurants.Our bags were delivered within hours and our cabin attendants introduced themselves and asked if there was anything we needed. The employees were the friendliest we had encountered on any of our cruises. We enjoyed the lectures on various topics as well as the beautiful common spaces where one could sit and read or visit with others. We especially liked the included tours in every port though we did pay extra to visit Monet's Giverney and it was magical. It was such a wonderful experience that we've decided to book another Viking cruise. Read Less
Sail Date April 2019
Viking Jupiter – Western Europe – Barcelona to Copenhagen – April 25–May 9, 2019 For Context - We are in our late 60’s and this was our 3rd Viking Ocean Cruise in 12 months. We did the Caribbean in February 2019 on the ... Read More
Viking Jupiter – Western Europe – Barcelona to Copenhagen – April 25–May 9, 2019 For Context - We are in our late 60’s and this was our 3rd Viking Ocean Cruise in 12 months. We did the Caribbean in February 2019 on the Viking SEA and did the Baltics Homelands Cruise on the SKY in May 2018. We consider ourselves quite mobile and enjoy tours/activities that require lots of walking and exercise. We hope to do 5 to 10 miles walking whenever we are in ports when we take cruise vacations. We have done primarily DIY trips where I planned everything and managed traveling by train or car to different hotels or B&B’s every couple nights, combined with DIY sightseeing. As we’ve aged, this certainly takes a toll on us both in the planning and the execution – so another reason for trying out cruising again after many years. We have been on other cruise lines, but picked Viking on recommendations from friends, who really like the format and clientele makeup. We found this to be very true: focus on history, ports, education and casual but good food. Less focus on entertainment and keeping people highly occupied all the time. Viking seemed to be different and targeting a niche market which we thought we would enjoy: no kids, no formal nights, no casinos, no Las Vegas Entertainment, no flamboyant dinners, no late night parties and more – so we thought we might meet others who had the same feelings at least. Viking Jupiter is a fabulous ship! We’d been concerned about being on a new ship given how people have recommended waiting for Viking to work out kinks. However, the itinerary was just too good to pass up and we thought that with several months “shakeout”, Viking would correct most if not all of the major issues on the first several voyages – and we were correct. We observed some very good updates in the Viking Jupiter from our earlier Sea & Sky cruises. – with one major exception (the new Planetarium). For the most part, Viking has this down now and does a fantastic job. We could see, however, some small kinks, which was expected as they grow and have to add and train new staff. Simple patience and pleasant discussions with newer staff went a long ways to helping them learn. Room (see below in separate section) TV and the Viking App: We enjoyed the TV, not so much for the shows like BBC, Television, movies, and more, but for all the information you can see about the cruise itself. Viking did a great job of getting all the information into one place here – and accessible by an amazingly simple remote control! Love it! We would check the weather, look at the Bridge Web Cam live, view the port talks, enrichment lectures, and more (like Ted talks). We could also check our billing account live, view restaurant menus, make dinner reservations, and more!! The app was also well designed and easy to use. Was looking at it constantly throughout the day to check on weather, the Daily Schedule, menus, making reservations, the excursions, things we had booked, future ports, and much much more. Again – kudos to Viking here!! Entertainment We enjoyed the evening shows at 9:15 in the Star Theatre. We are not as hyper critical as others and so they were all quite good in our opinion, some better than others. The only comment is that some of the shows seem to go from ship to ship (as in ABBA, the Beatles, Songs of the Decades), but there was still a good variety. Although the shows in the evening were quite popular, we never had an issue getting a seat, as long as we arrived by 9:00 or 9:05. Probably the one disappointment (versus our previous cruises) was the Cruise Director. To be fair, she had just come over to Viking from another line – but she came across as ditsy, unprofessional, unprepared, and not knowing anything (which certainly couldn’t be true or they wouldn’t have hired her). Just not our style I suppose. Another unexpected treat was the rotation of musical entertainment around different public spaces throughout the days – we had an excellent pianist, a Classical Trio, and a Guitar player (who, sadly, had his speakers on too loud though). They would play at different locations such as Explorer’s Lounge, Wintergarden, and the Attrium – particularly at cocktail hour and after dinner. We did not go to hear the bands in Torshavn, the ship’s night club, but people did say they enjoyed it. History, Lecture, and Enlightenment This is easily one of the best parts of the Viking Cruises. Each cruise we’ve had excelled here. Jupiter was outstanding! We had 4 or 5 guest lecturers and historians as well as an Astronomer. The depth and variety of these different lectures/presentations was amazing – we couldn’t attend each one in person, but they were always available on the Room TV shortly afterwards. True highlights! We thoroughly enjoyed Russell Lee, one of the lecturers, who was absolutely enthralling in his talks on Anne Frank, How Wool Changed early Europe, the Mona Lisa you didn’t know about, and the Tulips Bubble of 1600’s Holland. So interesting!! About the only aspect we didn’t care for that much were the port talks. They had such great promise. The issue to us is that they started out great with some good knowledge on the ports, but too little time was spent on that and it seemed that nearly two thirds of the time was then focused on selling/pushing the various tours/excursions. Since by the time you see it you are already pretty much committed in or out, what was the point? I did like however, the way they used the map graphics to show where everything was. Would have rather spent time in tips and how to see the ports or attractions, what the people are like, what to watch for and watch out for, and more things like that. Improvement needed here. Onboard the Jupiter We spent so much time in the Explorer’s Lounge (as we had done in prior cruises). On the 7th level, it has such a fantastic view, and a very small bar as well. It is adjacent to Mamsens so you can get something to eat there and carry it to the lounge are to look forward. Planetarium: The one big change we viewed as not so good: The Jupiter, as a newer ship, greatly changed the explorer’s Lounge. A Planetarium was constructed that takes over ½ of the 8th floor of the Explorer’s Lounge. This sounded good at first, but the execution is sadly lacking. You had to get tickets (at the excursion desk) to go in and they showed 3 different short films (not that good) on Astronomy and Science up on the Planetarium ceiling. A poor use of this huge dome. There are only 26 seats and you have to crane your neck to look upwards. Was not that interesting-or comfortable. So much more could have been done with this and perhaps Viking will figure it out and/or remove the Planetarium on future ships. Another fallout was that it made the Explorer’s Lounge much more crowded all the time, as most people had to jam into the 7th floor area. Not a good tradeoff in our opinion. I felt they could have used the Astronomer instead to give talks/discussions on the stars above. Again, loved the walking deck on level 2 – we used it most days we could for exercise. Only issue was there were plenty of signs telling everyone to walk clockwise, yet it seemed half the people ignored that, which caused some confusion. A nice addition from the earlier ships were additional tables and chairs on this deck at the fantail so you could watch the wake as we sailed. Amazingly, it was never busy as very few seemed interested in just taking it all in as we traveled on the seas. For us it was a perfect place to relax. The spa was another treat onboard. Only services like massages cost anything – the use of the spa area is free/included. Loved the “resistance” pool and hot tub. You can visit the snow room and then the dry sauna room. Even take a cold water dunking with a bucket! (The hot and cold Nordic routine!) But we most enjoyed lying on the heated “lounge” pads. If you wanted private space to sit and read, there were so many good nooks and crannies to curl up in! A treat not to be missed was the Viking Heritage “room” area on the 2nd level – with lots of interesting material (like a museum) on the Vikings. The wifi was excellent on the ship. A new policy that limits rooms to 2 active users at a time really has helped and certainly was not the inconvenience that many had thought would happen. Food and Restaurants: World Café: We did quite a bit of our eating here. It just fit out style so well. We liked the nice, quiet and relaxing atmosphere and ambience. There were never any lines, there were such great waiters to attend to you, and we never felt rushed. Plus the views on the 7th deck from there were the best! The food selection was great in our opinion and you could see what you were getting ahead of time so less wasted food. Absolutely enjoyed the sushi every evening – an outstanding sushi chef! You could also get some food made to order (such as steaks and other pasta, grilled shrimp, and more). Overall we thought the quality and variety of the food here was way better than we expected (and had been led to believe by many of the other reviewers who did not care for it). We liked that we could always find a table and usually always one with a nice view. We sort of got to “know” the World Café “regulars”!! We were always promptly served with drinks (wine in this case) from such a friendly staff. Since there was never any feeling of hurry or rush, we would go up and create an appetizer plate, relax, have a glass of wine, rehash the day and watch the view, and then meander back to get perhaps some hot plates…. Eventually the evening always led to: gelato! A real treat. Loved the new cooking station back by the Aquavit Terrace where you could order omelettes in the morning, pastas and other items in the lunch time, and a noodle bar in the evening. Not only did it improve the flow, but allow us to engage with the cooks! We enjoyed the Aquavit Terrace itself for sitting and having a drink or glass of wine before dinner – what a view! The tables surrounding it and extending out onto the fantail were perfect for enjoying outdoor dining when the weather was good. Chef’s Table: Now this was definitely something we could not experience at home! Our favorite place! So unique! We wound up going 4 times as they have rotating menus every several days and we wanted to experience them all. For us the atmosphere was perfect – a nice, relaxing, quieter environment, where the waiters take you through a multi-course special meal paired with various wines. Not only educational but excellent food. You actually had some time to converse with the staff! Despite comments by others, we felt we got plenty of food (and wine) and if for some reason you were still hungry you could always go to the World Café for more food. The Restaurant: We did not attend the main dining room this cruise although we went on our previous ones. As stated before, each cruise had a personality. On the Jupiter, for some reason, this was the most popular place and always had long lines to wait to get in. (It was wide open on our previous cruises). We also heard reports that it took a long time to get waited and served here. Mamsens: This small place near the Explorer’s Lounge has some interesting items. We had oatmeal and toast for breakfast once, had the many different open faced sandwiches for lunch (shrimp, roast beef, salmon), and then had their cakes in the afternoon quite often! Those were to die for, especially the almond one. The Viking CEO’s mother’s special recipe we heard. The Pool Grill: Located out by the pool, they served grilled food to order on a limited menu. The hamburgers were some of the best we have ever had. Our tried and true order, however, was the seared ahi tuna, cooked perfectly at medium rare for us! That, combined with the wonderful salads they have, made for a perfect lunch while sitting outside by the pool. On the Jupiter there are quite a larger number of tables and chairs to eat outside, compared with the earlier ships. A real treat was when the staff used the Pool Area to put on specialty meals – such as Italian night, or Seafood Grill, and in one instance on a sea day, a huge “brunch” was held with some amazing dishes and treats to choose from. My observation is that Viking is getting more creative in the presentation of various meals. Wintergarden: We had tea here just once, as it was absolutely packed every day for some reason. Wonderful scones and small sandwiches, and the choices of tea were amazing. However, for us, the cacohony and din in that room was too much to bear – couldn’t hear anyone talk!! Not a very relaxing atmosphere to have high tea!! Manfredi’s: We’d been to this place on the other cruises and went just once on the Jupiter. We actually cancelled our 2nd reservation. To us, this place was not special at all, although the food was acceptable. The environment was not our style – seemed more raucous, loud, boisterous like a large bistro with too many large parties that have had too much to drink. For us not that comfortable a place to eat. Also, it seemed short staffed and so we had to constantly wait for everything – and it took well over 2 ½ hours to get through the meal. The portions were so embarrassingly large and it seemed like such a waste of food – but perhaps they were targeting a certain audience who wants that size. However, it was indeed quite popular – especially with large groups. Yet it didn’t seem any different than so many restaurants in the USA back home – nothing special. But maybe familiarity to home is what people wanted. The Staff: We thought the staff and crew were again absolutely wonderful and beyond expectations each cruise. Not only was every single person helpful and professional, they managed to be friendly and engaging without going overboard. We used the excursion desk and customer service locations on the 1st level quite a bit and found them all quite helpful at getting answers to any questions we had. We enjoyed that even if they didn’t have the answer they were able to find someone who did. We did have some small issues during the cruise, but we also were able to get them addressed in a timely fashion. We enjoyed some of our discussions with the restaurant staff as well, and sort of got to know them, and vice versa. We liked that they were attentive (and noticing), but not overbearing or pushy, like some places. Our captain and the other officers were outstanding. They exuded a quiet confidence and trust. Much of this had to do with their communication to the passengers about things that were happening or going to happen – such as the weather precautions, changing of ports, or arrival/departure times, and what to expect. We never felt in the dark and very much appreciated the good communication. ITINERARY/PORTS/EXCURSIONS: Barcelona: we arrived a few days early. I would very much recommend “Barcelona Day Tours”. We took a private tour to Montserrat that also included Barcelona and Park Guell. Well worth it. The next day we did a Free Walking Tour of Barcelona – again quite outstanding! Good thing we did since the Jupiter wound up having to change ports the evening that we boarded (we learned this about 2 weeks before sailing). At first we were disappointed, but the added port (Tarragona) was well worth it. Tarragona: This lesser known port about 30-40 miles south of Barcelona was a real hit! We walked all around town and the ship provided free shuttle buses to and from the port. Famous for its Roman Ruins – plus it was quite uncrowded. An unexpected treat. Will be interesting to see if this becomes the norm with Barcelona forcing ships to leave early. Cartagena: One of the more disappointing tours. We did the included tour. It is luck of the draw on who you get for a guide, as we spoke to friends who were on other buses who had fantastic tours! Very inconsistent. Our guide had a difficult time with English and didn’t go much beyond what was necessary. A highlight though was the visit to the Roman Amphitheatre and Museum. Just wish we had more time there. We enjoyed then wandering around the city streets on our own, finding a nice shop to get some Spanish wine to bring onboard. The Jupiter docked right in town -easy walking distance. Malaga (Granada): We were unable to get the optional excursion to the Alhambra, even with a DV2 room, as it instantly sold out. Apparently the Alhambra only makes a limited amount of tickets available per day. We tried private tours but they were mostly sold out and one wanted over $500 pp. Sort of a blessing in disguise, as we had 2 outstanding tours in Malaga. We took the optional Nerja Caves tour in the morning. What a surprise – an exceptional trip to visit the Caves underground – very unique. Note: no one with mobility issues should do this. After quite an amazing walk down through the caves, we spent time in the city of Nerja – what a wonderful place on the Mediterranean! Would highly recommend this tour. In the afternoon we did the included tour, which was surprisingly good and well worthwhile-another good guide. Saw quite a bit of Malaga – first via a short drive around town, and then a good amount of walking all throughout the city. Again, the new terminal port is located right near town so it was easy to walk all around everywhere. Although disappointed in not going to the Alhambra, we were quite delighted with how our day turned out. Porto: We took the included tour of the city – very good guide. It is definitely a very gritty city but seemed quite real with very interesting people. The tour gave us a chance to do a lot of walking throughout the city, seeing some amazing sights, finishing down by the Douro River, where we had some free time to walk on our own. Just wish we had more time in Porto. It really grew on us! We did see the Viking River Boat on the Douro River – perhaps that might be in our future. Falmouth (Cornwall): The weather was not so good, so we cancelled our St Michaels Mount Optional tour and did the included Cornwall drive tour instead. Turned out to be a good decision. We had an outstanding guide who told us all so many great stories about Cornwall as we meandered through the countryside. One of the real highlights was stopping at the parking lot next to the ocean and having time to walk out to the causeway that goes to St Michaels Mount – that was an experience in itself! We were back on the ship for lunch and then spent the afternoon walking all around Falmouth. The ship docks right in the harbor – easy walking distance to town. We must have done perhaps 5-7 miles and it was just a wonderful, sometimes, gritty fishing village to wander around. Thoroughly enjoyed it. Portsmouth: We were fortunate to have some wonderfully clear sunny weather entering into Portsmouth harbor, although quite cold in the low 40’s (F). Glad we got up to see us come into Portsmouth – a beautiful sight to behold! You could see the famous Portsmouth Spinnaker Tower for miles! We had been before to most of the places on the optional tours (Stonehenge, Salisbury, London, Winchester) and so decided to just take the included tour. We heard from those who went to Stonehenge that they had a fabulous time. Our tour was also quite good as we had an outstanding guide (again). We got to see all around Portsmouth area, stopping at several places and getting a real feel for the area. After lunch we decided to explore on our own. The port has a free shuttle to the museums and ships. The terminal area is quite a bit under security and it takes a decent time to get in and out and to the ship. However, we took the bus down to the D-Day museum, which I wanted to see particularly given that the 75th anniversary celebrations were going to occur in a few weeks. This museum did not disappoint. Absolutely amazing place. We wound up spending much more time here than intended and didn’t get to go to the ships, but it was well worth it. We met at the museum a 95 year old British vet of D-Day and spoke with him for an hour. A true highlight and memory. LeHavre, France: It was raining when we arrived. We had booked 2 optional tours, scheduled to take up the whole day – Honfleur in the morning and Rouen in the afternoon/evening. However, a day or two earlier, we were notified that the Yellow Vests were planning a large demonstration later in the day in Rouen, and the French authorities recommended that tour groups leave before that, just to be safe. So we had to choose between Rouen and Honfleur and chose Rouen. I’m sure Honfleur was great, but our Rouen optional tour was exceptional. We had an excellent guide who made the ride to Rouen very interesting by telling us the history. This tour was an all walking tour – and quite a distance – not recommended for anyone with mobility issues. But that is why we liked it. We must have walked around nearly all of old Rouen over cobblestone streets, in alleys, and into all kinds of cathedrals and historic sites. I would very much recommend this tour. Despite the on and off rain, we loved Rouen and will have to come back. Bruges Thank goodness we had already visited Bruges for 3 days a few years ago. Unfortunately our luck ran out. We had purchased the optional Bruges Walking Tour and this was likely the worst excursion we have ever had on a Viking Cruise. The city was again magnificent – albeit very cold, windy, but sunny. Our guide was simply – incompetent. I knew we were in trouble when he was reading and searching from his many pages of notes. He really didn’t convey much of anything. We would have been better to go into town on our own again. We spoke to others on the tour who had different buses and guides – they had such a good time – so again, luck of the draw. I sort of expect that with included tours, but was quite disappointed with having to pay $59 each for this one – as were others on our bus. Win some lose some though. Go with the flow. Amsterdam: After Bruges, the gods must have taken pity on us. We didn’t have the best weather, but that’s about the only negative on our visit to this wonderful city. We’d been here many times before and it is likely our favorite European city. We had thought of just exploring it ourselves and/or doing an optional tour outside town, but the weather was bad. We decided to take the included Canal Cruise – and we were certainly glad we did. We had probably the best guide of our whole trip. He was from Amsterdam and made cruise so interesting and entertaining. Such wonderful stories and delivered with humor and audience interaction. We were all sad when the 2 hour ride ended. After lunch on the ship, we head back out on our own and walked 8-10 miles all around Amsterdam, revisiting all of our favorite places. The ship docked so close (10 minute walk) to Amsterdam Centraal Train Station! The vibe of Amsterdam, with its wonderful people, bikes traveling everywhere, the amazing shops, cheese tastings, and historical sights – was again a highlight for us. We did hear that Amsterdam is seriously considering curbing tourism as it has gotten to popular a place to visit. We’ll have to see how that all transpires. (Venice and Bruges are also considering the same thing) Kiel Canal: And now for the true unexpected highlight of the cruise. And we never left the ship. Sailing through the famous Kiel Canal in northern Germany was amazing. The shores are just so close and people on the banks would wave and shout to us as we glided, seemingly effortlessly, past small towns & container ships, bridges, roads, countryside, and more. The weather turned nice and we got to see the late sunset off the canal at nearly 10 PM, watching small pairs of swans gliding by…. Simply breathtaking! Copenhagen: We’d been here before with the Viking Sky and had taken the Included walking tour. It had been quite good and gave us lots of exercise last year – but we wanted to do something different this time. Given that we planned to spend a couple more nights here after leaving the ship, we decided to venture out. As such, we did not take any Viking tours in Copenhagen, although if we had, we would have done the Rothskilde Cathdral and Viking Ship tour. We wound up taking the free Viking shuttle bus from Langelinie pier (the close pier near the Mermaid) into town, near Nyhavn Harbor. Spent the afternoon at Tivoli Gardens-an easy walk. Then took one of the Canal Cruises – the weather turned cold windy and bitter but it was still a fascinating cruise. I believe Viking optional tours has it – and it would be well worth it to be sure. That evening (our last on the ship), the Copenhagen Harbor made the Jupiter change ports to the farther out Oceankaj pier. This was because the closer pier is normally used only for ships that do not disembark/embark or stay the night. So another couple mile quick cruise. On disembarking at the end of the cruise the next day, we then took the bus from Oceankaj into town and to our hotel. Must say that Viking handled the disembarkation quite smoothly and efficiently. Post Cruise: I highly recommend that if you have not seen Copenhagen, that you stay longer. We used our extra days to 1) take some free city walking tours and walking around our own on day 1 and 2) Take an all-day sightseeing tour outside Copenhagen to see Rothskilde Cathedral, the Viking Ship Museum, Fredericksborg Castle, and Kronberg Castle. Hamlet Tours: one of the better private tours we’ve ever done. There were several other passengers from the Jupiter on this small private van tour. In summary – a wonderful time, not without some hiccups, but upon reflection, all better than expected. As stated earlier, each cruise we’ve been on has had a very different feel and personality, based on the passengers who happened to be on board, the ports, and the weather. The real consistency has been the Viking crews and service – outstanding! We will be booking future cruises on Viking. Read Less
Sail Date April 2019
I wanted a cruise that covered several countries over a two week period. I had never been on Viking before but the size of the ship attracted me at first. We were more than pleased with every aspect if this cruise. What stood out most ... Read More
I wanted a cruise that covered several countries over a two week period. I had never been on Viking before but the size of the ship attracted me at first. We were more than pleased with every aspect if this cruise. What stood out most was the organization of every aspect, there was always a Viking person available to guide or answer questions. Our penthouse veranda cabin was lovely, we enjoyed the balcony especially. What really took us by surprise was the on board lecturers every day. Each of them was absolute an expert with a charming personality. We even were invited to join one for diner! The food and restaurant options were perfect. The most pleasant aspect of the journey was that Viking wasn't trying to sell me anything constantly! No fancy restaurants, drinks, wi-fi, casino or art and diamond auctions! Nor was anyone taking my picture every place I turned. Viking is truly a class act. It's a cruise made for adults who want an educated and sophisticated vacation. We have booked three more cruises as a result on Viking ! The ship was kept spotless and cleanliness was a strict rule everywhere. We liked the entertainment nightly as well. The only criticism was that our cruise director was new to Viking. She had come from another line after having a off-Broadway chorus career. She honestly didnt fit the Viking mold at all and was far more suited to a Celebrity cruise. She even performed a one woman show which was really not in the best of taste or appropriate for the audience. I hope she either improves or moves on to a mass market cruise line before we return in December. Read Less
Sail Date April 2019
This is our second Viking ocean cruise and we have already booked our third! The ship is luxuriously appointed with comfortable seating everywhere. There is a choice of dining venues from the informal World Cafe to the Chef's ... Read More
This is our second Viking ocean cruise and we have already booked our third! The ship is luxuriously appointed with comfortable seating everywhere. There is a choice of dining venues from the informal World Cafe to the Chef's Table. Food is outstanding at each and every venue. The onboard "enrichment" (lectures, talks, films etc.) were all most interesting and enjoyable, with some outstandingly good speakers. The expeditions were also excellent, well planned and interesting. They even provide a 'shuttle bus' service for passengers wishing to arrange their own excursions. The exercise and spa facilities are just the best ever. The sauna, steam room, snow cabin, swimming pools and other installations are But the thing that really makes Viking the BEST is the staff. Every member of the ship's crew and staff wants to make their guests as happy and comfortable as possible. Any small problems that may arise are dealt with promptly and courteously. Viking are not the cheapest, but they are undoubtedly the best value for money. I'm counting the weeks until our next Viking cruise! Read Less
Sail Date April 2019
The Viking ocean cruise ships accommodate about 950 passengers which is the right size for my wife and I - not too big and not too small. The Viking Jupiter is one of the newest in the Viking fleet and it did not disappoint. All of the ... Read More
The Viking ocean cruise ships accommodate about 950 passengers which is the right size for my wife and I - not too big and not too small. The Viking Jupiter is one of the newest in the Viking fleet and it did not disappoint. All of the cabins have outside windows with decks and are designed very well - quiet and laid out for two to comfortably get around each other. The dining choices are varied and includes both venues with general seating as well as a few restaurants with special menus that require advance reservations. All are included in the fare price, so a great value. The staff are really exceptional too, attentive and ready to help in what ever your needs are. The spa facilities go along with Viking's Nordic esthetic. The sauna, plunge pool, steam room, hot tub and ice room are open to all - no charges or reservations required. The optional spa treatments are also nice and reasonably priced (for a cruise line). They also have a nicely equipped fitness center with several personal trainers available if you want to book a personal fitness session. Read Less
Sail Date April 2019
The ports of call were awesome. Israel, Greek isles were magnificent. The food and staff on the Jupiter are fabulous.. The cabin just awesome it was so roomy and so comfortable. The staff could not have been any more accommodating, ... Read More
The ports of call were awesome. Israel, Greek isles were magnificent. The food and staff on the Jupiter are fabulous.. The cabin just awesome it was so roomy and so comfortable. The staff could not have been any more accommodating, we made so many friends with the staff And saw them every night and day.We are joining Viking again on the Junpiter In NOVEMBER 2019 for a repositioning Cruise.. Leaving from Madrid to Buenos Aires , for 24 days. We are so excited about this trip. It will give us even more time to explore all that the Jewel has to offer, By the way the afternoon tea is just so warming and enjoyable . The brunch the one day was just outstanding the choices of food were unbelievable.. everything about this ship is amazing. Looking forward to many years traveling on Viking We just love Viking ❤️❤️❤️❤️ Looking forward to November Cruise because for sure will see some of the same crew members from March Read Less
Sail Date April 2019
Wonderful cruise! We traveled with another couple and had side by side rooms. Our cabins were beautiful and spotless. We were thrilled that they were able to open the veranda divider while at ports. Apparently, this partition must be ... Read More
Wonderful cruise! We traveled with another couple and had side by side rooms. Our cabins were beautiful and spotless. We were thrilled that they were able to open the veranda divider while at ports. Apparently, this partition must be closed while the ship is in motion. This made visiting back and forth so easy! We chose the included tours at each port, and couldn’t have been more pleased. Due to winds we stopped at Villefranche instead of Monaco. It turned out to be one of our favorite towns, and Viking still provided us with a short bus trip to Monaco. We did hear a few older passengers stating that the excursions were more strenuous than they expected. We are all in our 60’s, and had no problem at all. The food was excellent, and the silver spirits package was well worth it! The nights we made it to the evening (9:15) show...it was great, especially when local entertainers came onboard. The staff was fantastic! I would definitely recommend this cruise. Read Less
Sail Date April 2019
This was a cruise of a lifetime! I will probably run out of superlatives by the end of this review. Before our cruise, we had a pre-cruise extension through Viking to Florence, Tuscany & Siena. It was an amazing experience - the ... Read More
This was a cruise of a lifetime! I will probably run out of superlatives by the end of this review. Before our cruise, we had a pre-cruise extension through Viking to Florence, Tuscany & Siena. It was an amazing experience - the Villa La Veronica was a great place to stay, our Viking host Francesca was the best, and Valentina our bus driver was a gem. We got to see Florence, Siena, and San Gimignano, all with excellent tour guides. We ate wonderful lunches and dinners with lots of wine, and met some of our fellow cruisers. A perfect start to our adventure! We boarded the Viking Jupiter in Venice. We have been on a few Viking river cruises so we were somewhat prepared for the style of the ship and our stateroom. We were in a DV2 cabin which was a good size for the two of us. We had plenty of storage space, drawers and closet. The bed was very comfortable and the bathroom was large enough for al our toiletries. Loved the drawers in the bathroom, made it easy to keep our stuff organized. We enjoyed exploring the ship - so many cozy spaces to relax, have a drink, listen to music, just chill. Our favorite spot was the Viking Bar, especially for pre-dinner drinks with either the classical trio or pianist Christina playing in the background. For scenic cruising we went to the Explorer's Lounge with its panoramic view. The food on the ship was wonderful. We typically ate breakfast in the World Café (buffet) because we usually had an early excursion and no time for a leisurely meal. The breakfast choices were extensive and service was very good. We rarely ate lunch, although we did have to try the Mamsen's waffle and Success Cake - delicious! We also enjoyed afternoon tea in the Wintergarden. Our dinners were mostly in the Restaurant. Lots of choice, including local items every night, as well as lobster twice during the cruise and prime rib. The wine list was extensive - we had the Silver Spirits package and enjoyed choosing a different wine every night. We ate once at Manfredi's - wonderful food and wine. Our favorite meal was our night at the Chef's Table - we chose the Xiang Asian menu and it was "to die for." The wine pairings with the food were perfect. Our cruise director Vicki was delightful. She was entertaining and funny and interacted with all the passengers. We enjoyed her show "Ship Happens." The Viking entertainers put on some great shows - ABBA Songbook, Decades, Beatles. The classical music from the trio and Christina added a nice touch to many spaces on the ship. We also enjoyed several of the enrichment lectures and appreciated the opportunity to meet and converse with the speakers. The only local show we attended were the folk dancers from Corfu, who were very good. Service - what can I say? Ask for anything and you will get it. Every crew member we met was friendly and went out of their way to make our experience a good one. We especially appreciated our room steward Leilani who made our room perfect for us. Our favorite waiters, Natata, Gjoko, and Michael at the Viking Bar and Nadia in the Explorer's Lounge were special. And - I don't remember his name - the maitre'd in the Restaurant who always remembered our name, very impressive. This review is already too long but...the ports and shore excursions were outstanding and very well organized We toured Venice, Split, Dubrovnik, Corfu, Pompeii, Rome, Pisa, Le Castellet (France) and Barcelona. We were a little disappointed to miss Monaco, could not anchor there due to bad weather, but nothing anybody can do about that. Overall this was an outstanding experience, one we will always remember. The ship, the people, the ports - everything came together for us and we enjoyed it all! Read Less
Sail Date April 2019
Selected this cruise because of the amazing places it went that I never thought I would see—Athens, Croatia, Montenegro, and ending up in Venice. The Acropolis in Athens was a hard climb but so worth it in the end. The views from the ... Read More
Selected this cruise because of the amazing places it went that I never thought I would see—Athens, Croatia, Montenegro, and ending up in Venice. The Acropolis in Athens was a hard climb but so worth it in the end. The views from the top are wonderful. Visit to Olympia to see original site of first Olympic Games was interesting to see. Corfu was a very pretty coastal town. Dubrovnik and Split Croatia were great places to see and explore. But they were not as beautiful as Kotor Montenegro. That is such a gorgeous entrance into port and still a quaint town. Did an excursion up out of town, and even with a cloudy day, the views of town and harbor were wonderful. And stopped at small family run restaurant for included typical lunch with a sample shot or Grappa, which if very strong liquor. Then it was my dream stop of Venice! The sail into the city is very cool. The city itself with no cars and all travel by boat or on foot was as amazing as I had hoped for. St Mark’s Square and the Doge Palace are beautiful, but crowded. My favorite thing to do in Venice was to just wander the n narrow streets and visiting little shops, enjoying a coffee and hot chocolate sitting in a quaint square, and having lunch at a small family restaurant. Viking once again did a great job. Penthouse Veranda cabin very nice with lots of storage. Fridge in room with included minibar drinks is nice when you want to relax on Veranda and have a drink. Included excursions are really good, especially since ship pulls right up to cities to visit, much like a river cruise does. Loved that because I could explore on my own and then walk back to ship. Plenty of great food, especially the king crab legs each night, and varied entertainment venues. Loved the 3D Explorer Dome show. What a dream vacation. Read Less
Sail Date April 2019
I’m used to Viking River Boat cruising but thought I would try the ocean cruise. The boat is modern and sleek, beautiful inside. Our Jr penthouse suite was spacious and comfortable. Food was delicious and service outstanding. ... Read More
I’m used to Viking River Boat cruising but thought I would try the ocean cruise. The boat is modern and sleek, beautiful inside. Our Jr penthouse suite was spacious and comfortable. Food was delicious and service outstanding. The servers I regularly used remembered me and made me feel special. The spa was great and the services I received were very professional. The daily excursions were enjoyable although the weather didn’t want to cooperate. Our your in Dubrovnik was cut short because there was an important government official coming for a meeting and they closed roads for the day cutting our visit short. One suggestion I would make is more free time and shorter talking guided excursions. The guides go on too long and it’s hard to remember all the information they give us. The evening entertainment in the public areas was very good. We arrived early and stayed two nights in Athens. Our hotel was great. We did have a bad experience with the city tour. We went to the designated meeting area for return to hotel but no one was there. We were 20 minutes early..Not even the guide. We ended up having yo pay an outrageous taxi fee back to hotel. We found out most people wanted to go shopping so they found their own way back. The guide should have gone back to designated meeting spot and given us a choice. We were not informed of this. It’s was bad communication. My only other complaint is that I got the the beverage package. On the river boat on every trip I have taken, and that’s been about 5 so far, they serve a higher end champagne and/or sparkling wine in the package. On the large cruise ship, they only allowed Prosecco unless I wanted to pay extra. Read Less
Sail Date April 2019
This was our fist Viking Ocean cruise and we have decided we will never sail anything else. Having cruised with other lines, there is usually something I can complain about. However, we were so pleasantly surprised to find that there ... Read More
This was our fist Viking Ocean cruise and we have decided we will never sail anything else. Having cruised with other lines, there is usually something I can complain about. However, we were so pleasantly surprised to find that there was nothing we could find fault with and everything exceeded our expectations and hopes. From the moment we stepped onboard, the attention to service, detail was amazing. Smooth embarkation/disembarkation, tours at all our stops and every attendant friendly, knowledgable and kind. And the food ... the restaurants were fine dining at it's best and the open buffets had plenty of variety and tasty selections. Hardest part was choosing where to eat! Not knowing what to expect, we upgraded our room for this trip and thrilled we did! Our suite was outstanding and beautifully detailed. The ship had so much open public space that it would have been just as enjoyable to not have however, I loved and so we will do again. Well worth the extra money. As I said earlier, we will never sail another line and have already booked our next cruise - the Baltics and have invited friends and family to join! Read Less
Sail Date April 2019
The ship was new and very well decorated. 930 guests on board and no area was crowded. The crew was most gracious and Ships Captain to me a retired US Navy Captain invited me for a tour of the bridge. The ships hosted Stacy was beyond ... Read More
The ship was new and very well decorated. 930 guests on board and no area was crowded. The crew was most gracious and Ships Captain to me a retired US Navy Captain invited me for a tour of the bridge. The ships hosted Stacy was beyond fantastic, extremely helpful and extremely gracious!!! Our stateroom was well decorated, airy, well maintained and very comfortable. Plenty of room for our clothing, suitcases and "stuff". We absolutely enjoyed the balcony. Dining was rather disappointing. While the food was well prepared and tasted good each day was the same. Both the buffet as well as the dinner menu. It became rather boring on our 15 day cruise. We did not attend most of the entertainment (no not stick in the mud's, just enjoyed the "ship" itself more. What we did see was most enjoyable. Service was excellent by our house keeping staff, food service staff and especially by Stacy our ships service staff. There wasn't a situation she she did not easily solve. I turned 77 the night in Athens and she even came to my dinner party to wish me a happy birthday. We think she is AWESOME!!!!! The ports were excellent. Unfortunately, when we became eligible to call and select the shore excursions, ALL the good excursions had already been sold out. We were on deck 5 and guess even though we were paying a lot of money for the cruise our deck was not important enough to allow for the "good" tours. We had to select private tour companies to explore the "high demand" tours. I would especially recommend our tour in Israel. We never had children so if we had some with us, I thing my wife would shoot me ha ha ha, Read Less
Sail Date March 2019
This was my very first cruise and one I will never forget! Everything about it was breathtaking and Viking did everything from the ship, food, entertainment, excursions, staff with such class! We felt like royalty♥️ all the ports ... Read More
This was my very first cruise and one I will never forget! Everything about it was breathtaking and Viking did everything from the ship, food, entertainment, excursions, staff with such class! We felt like royalty♥️ all the ports we stopped at were amazing (especially Tuscany and Rome) it was chilly in March so next time we would go a month or two later. The staff on the ship were amazing and were from all over the world. We celebrated our anniversary on the ship and they even made us our own personalized cake!! We relaxed in the spa, jacuzzi, sauna, etc in the evening after a full day of sightseeing. Then had a sumptuous dinner with wine and great shows and professional singers. There was plenty to do on the ship without casinos and other things that much larger ships provide. We were very satisfied. Viking will be my first choice in the future. Read Less
Sail Date March 2019
Recommendation of friends to take this cruise with them. Visiting interesting Mediterranean ports including Israel. We also liked this being a 15 day cruise - prefer this to seven day cruise so commonly offered by cruise lines. Once we get ... Read More
Recommendation of friends to take this cruise with them. Visiting interesting Mediterranean ports including Israel. We also liked this being a 15 day cruise - prefer this to seven day cruise so commonly offered by cruise lines. Once we get aboard we like to settle in for awhile. The Viking Jupiter has an excellent layout for the cruiser. Enjoyed all the public spaces and dining options. Entertainment included excellent guest lectures. This ship has a planetarium which is not to be missed. The ships staff are all very polite and do an excellent job. We took advantage of the free shore excursion and several ports and were not disappointed. The sold excursions were very good value compared to other cruise lines. I had a massage early in the cruise and was not impressed - to rough and I had to tell the massage therapist to back off. Actually hurt my upper left leg. All drinks are free on the ship - yet, we purchased the premium beverage package since our group enjoys higher end wines. This was a excellent value. My wife and I took advantage of Viking Air to arrange business class travel to and from the cruise. Very pleased with this decision as Viking Air got us good seats on top tier carriers at better prices than we could arrange. The service was excellent. Read Less
Sail Date March 2019
I recently returned from Journey to the Antiquities trip, March 23 to April 6, on the brand new Viking Jupiter boat. I was looking forward to an amazing trip with my 84 year old mother. This was probably going to be her last big trip. We ... Read More
I recently returned from Journey to the Antiquities trip, March 23 to April 6, on the brand new Viking Jupiter boat. I was looking forward to an amazing trip with my 84 year old mother. This was probably going to be her last big trip. We expected the best from this lovely new ship. What we got, was not. Here are my Explorer suite 3000 issues, and they are significant issues. So significant that I feel that any future passenger considering booking that room should be aware of, particularly on the cruise/travel websites… For their own good, since no one prepared me for those issues. The furniture was incredibly uncomfortable. Loveseat should have been a couch, and the two arm chairs were stiff like doctor's office furniture, and so hard and had to use bed pillows to make them usable for seating. They should have club chairs or some other softer seating for the amount of time spent in the room, which most people do when choosing a suite!!! especially so you don't have to run around the boat looking for seating! Transition/threshold strip between bathroom and bedroom was almost 2 inches high. We tripped constantly on it. What made this dangerous was during the night when my mom would need to use the bathroom. Not a frustration. Dangerous! Standing water in the shower. The water never drained, because the drain is on the right hand side of a square shower, parallel to the door, not in the center of the shower. It had to be dried daily by the housekeeping staff. Dangerous for my 85 year old mother to be in standing water taking a shower. This is a design flaw and two engineers came and took pictures. I recently renovated my home so I know a shower either needs to be pitched or the drain needs to be in the center. Neither in this case. And OMG, the worst - The noise!! Incredibly loud as we were directly over an anchor and the “thrusters” (according to the first officer who told me). From an hour prior to docking each time at port, arriving or departing, the noise level was unbelievable, the room shakes and vibrates, and would wake us out of sound sleep… and spaced over a few minutes each time, for over an hour. The noise was like a JACKHAMMER right next to us. Unbelievably loud. Even the TV on highest volume, could not be heard. 7 times in the morning, with 5 being at 6am. I’ve never heard noise that direct, and that loud, so close. It was deafening. I will try to upload the video of the noise if I can. Outside the room, in the hallway, was no noise at all. I contacted guest services several times. No offer of another room was made. I assume the boat was at capacity. I was told by Geoff, guest services manager, that this would be escalated to Viking headquarters. I confirmed I would be speaking to them upon my return. I have videos and pictures/proof of everything. I have attached some. The general public should know, as should the next passenger who spends $21,000 on this room. $5,000 for an average one week vacation (x2 for a 15 day cruise), is one thing. $21,000 is another. This was supposed to be a first class trip. In speaking to your customer service department upon my return, a rep, informed me that she could offer me a gesture of $250 voucher per person on my next Viking cruise. I will respond with exactly how I responded to her. “Are you joking?” A $500 “gesture” on a trip that I paid over $27,000 for??? And you want a second chance to impress me with a $500 voucher? You did not impress me the first time, and completely misled me and my investment in this journey, and you want a second chance, when I don’t get a second chance to pick a room that had no issues/less noise??? For the amount of money I paid you, I find that disgraceful! There should be some way to inform a selective passenger of the noise volume in that room. It was the most unpleasant wake up call each time we pulled in, and for the times we were in the room upon departure. And a gesture of that amount to offset what I paid YOU/Viking for the experience and ROOM??? Even my travel agent earned more in a commission on the booking than what your rep was offering me." Subsequent calls and emails to Viking customer service. No one seems to care that I overpaid and was dissatisfied. No, our trip didn't hit a huge storm and the piano did not go flying across the floor, but for the money I paid, 6 months prior to even traveling, you should be ashamed and do something about making HIGH paying passengers happy. I could have taken a $5000 cabin and not had any of these issues. What is so frustrating, is that Viking is treating complaints this way. I've emailed the CEO and senior management team multiple times already. Read Less
Sail Date March 2019
We had an extraordinary experience on the Viking Star, exciting enough to book this trip on the Jupiter before we disembarked from the Star! And the Jupiter was fantastic, thus we booked our third cruise for 2020! The Jupiter is a new ... Read More
We had an extraordinary experience on the Viking Star, exciting enough to book this trip on the Jupiter before we disembarked from the Star! And the Jupiter was fantastic, thus we booked our third cruise for 2020! The Jupiter is a new ship and it had a few "new ship" blips; our volume on our tv was intermittent for 24 hours and the closet light wouldn't go off. Both of these were handled by our room steward Harias with speed and effectiveness. His service put Viking ahead of other cruise lines. Also, the delivery of the next day's menu for ordering vegetarian dinners did not always arrive to our stateroom in a timely manner. Marko, the dining room manager explained the situation but it was a bit frustrating. Staff were exceptional. Our waiter, Budi was the person who took care of us on the Star. He remembered us, remembered our preferences and we were served dark rolls for dinner and our beverages choices were ready when we sat down. Vegetarian options were available, nicely prepared but admittedly the dining room manager was not as involved with us. Entertainment by Viking Classical Trio was also a wonderful, repeat surprise. The pianist and guitar player on board, were also excellent but admittedly we are groupies of the Trio and went to as many of their performances as was feasible. Excursions were very good. Guides were exceptional but for one tour. Viking does a great job of vetting their guide services and we appreciate it. We travel for the experience of history and seeing the sites thus we appreciate that tours do not include "shopping" but rather Viking builds in "free time" in a location that can be explored with interest which may include, but doesn't focus on tee shirt shopping. In summary, Viking Ocean has proven to be service oriented, dedicated to making our experience worthy of repeating so we can travel to yet unseen locations. Read Less
Sail Date March 2019
This was our 4th cruise on Viking and each cruise gets better and better. Service, food, friendly atmosphere, tours, the ship and rooms are all top notch. We decided to stay in a PV3 cabin and really enjoyed the extra space usually we ... Read More
This was our 4th cruise on Viking and each cruise gets better and better. Service, food, friendly atmosphere, tours, the ship and rooms are all top notch. We decided to stay in a PV3 cabin and really enjoyed the extra space usually we stay in a DV cabin. We decided to mainly take this cruise for the 3 days in Israel and we were not disappointed. We decided to do a private tour in Israel as there were 10 of us and we booked through Guided Tours of Israel who did an excellent job. We could not ask for a better tour guide and driver. My least favorite port was Naples - quite dirty. The lectures on board were very interesting - especially the ones about Israel. The lectures were well attended, the lecture ended at 6:30 pm and everyone headed for the dinning room we did not have a long wait but Viking served champagne to all waiting in line and they did this several times - this is just an example of their service. They had several lunch specials around the pool , such as grilled salmon, mussels, and a fantastic brunch on one of our sea days served from 10 am to 1 pm. Excellent food stations and they served Bloody Mary's, champagne and Mimosas! Viking is a excellent cruise line, they care about the passengers and again you can not beat the service - we have booked 2 additional cruises with Viking. Entertainment is good, we always enjoyed going to the Living Room around 6 pm for a cocktail and the music. Read Less
Sail Date March 2019
A friend asked me to join her on a trip to Europe because her husband did not want to go. I suggested a Viking cruise because I had heard about Viking from another friend and had wanted to try one. I wanted Viking because of its ... Read More
A friend asked me to join her on a trip to Europe because her husband did not want to go. I suggested a Viking cruise because I had heard about Viking from another friend and had wanted to try one. I wanted Viking because of its educational experiences. We chose this particular cruise to get a good flavor of several countries in a short time since she may not get another chance to visit Europe. I had studied in Nice, France in college and was eager to re-visit. We started in Barcelona and ended in Rome, taking the two-day extension. (Side note: we used Rome in Limo as our tour service since Viking did not provide excursions on the extension. We were THRILLED with Rome in Limo!). We took advantage of the included tour of Barcelona so we got an overview in order to decide if we wanted to explore more. We were fairly tired from the long flight over so we explored the ship and spa that first evening (I loved the snow grotto!). Our cabin was on the Deck 4 port side. Honestly for this cruise, getting the port side is not critical. Only Monte Carlo had a scenic view at the harbor. The other ports were...well, ports. Very industrial. So no worries if you are starboard. Embarkation and disembarkation could not have gone more smoothly, and all our transfers were wonderfully handled. We were particularly appreciative of that being two women travelling on our own. It was nice not to have to manage logistics. The ship was spacious with plenty of fun places to relax or engage with others. We loved hanging out at the bar in the evenings, talking to our bartenders and meeting other travelers to share our experiences. The entertainment was tasteful and geared to an older adult audience which comprised most of the ships' passengers. I loved the observatory! It had great shows as well as informative lectures. I did not see any children on our cruise but a few passengers perhaps college-aged travelling with family and there were a few young couples travelling without their children for anniversaries, etc., but most of the passengers were over 50. The excursions were wonderful. We sometimes used the included excursion which usually comprised a bus tour overview of the city with a few stops to see sites and included a local, knowledgeable guide. In Marseilles we had booked our own private tour but used Viking's excursions for the others. Because we were next-to-last in booking priority based on our cabin category, we were worried about getting the excursions we wanted but we did not have any problem (although we did book the very first day we were able to!). We changed our mind on one excursion half way through the trip and made a change which was not our first choice but that was understandable. Our favorite excursion was A Day in Tuscany. The bus ride out was informative and scenic, our guide giving entertaining stories and information about the history, geography, farming, art and sites. We toured San Gimingnano, an ancient walled city and had plenty of time to explore it on our own and shop after the guide showed us the highlights and explained the meaning behind the towers and layout of the town. Then we went to a farm for a lunch. Most of the food was raised and prepared at the farm--charcuterie, cheeses, olives and yes, WINE! It was lovely and we sat at large, family-style tables so we had great conversation with fellow passengers. The proprietor gave us a tour of his winery. We found the descriptions of the excursions accurate but we did overhear a few passengers complaining about the exertion level being too much walking for them. I found their descriptions spot on, so pay attention if you don't like walking a lot. I have booked another Viking cruise (a river cruise) with my husband and we are looking forward to it. I highly recommend Viking. It is first class and a great value for the money. Read Less
Sail Date March 2019
We chose this cruise because we considered it would be a step up from the typical large ship pandemonium. We wanted adults, few pool games, less hysteria at food buffets and just an overall cleaner, calmer experience. We were not ... Read More
We chose this cruise because we considered it would be a step up from the typical large ship pandemonium. We wanted adults, few pool games, less hysteria at food buffets and just an overall cleaner, calmer experience. We were not disappointed. Since we wanted to spend a few days getting used to the time change in advance, we selected the pre-cruise extension - Ultimate Italy. This was three days in the Tuscan hillside with two full days of escorted tours in Florence, Sienna, and San Gimignano. It was worth every penny. It also allowed us to plan for a more relaxed visit when arriving in the Livorno port upon the ship. We would not have to repeat these cities. There were 30 of us on the pre-cruise extension. We came to know one another and were able to continue those connections on the cruise. Saturday morning we took a coach bus from our villa to the port in Civitavecchia. Arriving at the port there was a bit of a delay. The computers connecting the ship to the desks at the port were not communicating. Viking did their best processing all of us through, admitting about 20 at a time and sending us to the ship to check in at the guest services desk. It ended up working out just fine. We were very pleased with our room - a penthouse veranda category. Plenty of space for everything we needed and by far the nicest bathrooms of any cruise ship. Everything was very clean and crisp. The mini bar was stocked and remained stocked throughout the cruise. We loved all the food on the ship. Our favorite entree was the Bistecca Fiorentina (rib eye) served in Manfredi's. However, our second favorite experience was the king crab legs served every single evening in the World Buffet. We went to The Restaurant our first evening. It was great. However, we found that all the food on the menu there was also served in the World Buffet and you could be on your own schedule. They also always had two items that they made to order. For us it was frequently the New York strips. Mamsen's offers some unusual treats for breakfast and snacks. My husband fell in love with the pickled herring at breakfast there. We did not choose the Silver Spirits beverage package and found we certainly didn't need it. Beer and wine flow freely at lunch and dinner in any location where food is served. This includes the buffet and Mamsen's. And you can take what you haven't finished with you when you leave. We enjoyed the entertainment on the ship, though we are definitely not needy in this regard. The Viking band and singers performed a Beatles show and an Abba show that were fantastic. Seating in the auditorium is plentiful. And not a bad seat in the room. You don't have to dodge pillars and obstructions to your view. There is also usually light entertainment in the atrium area on the first floor. We found that a great place to hang out and watch the ocean or port activities. We enjoyed hanging out in the evenings in the Explorer's Lounge. When we were lucky enough to get seats in front of the water vapor fireplace we were delighted! The service on the ship is exceptional. These folks are definitely hard workers and eager to make your cruise enjoyable. Ports and Shore Excursions: Livorno/Florence - as mentioned, we had been to Florence on our pre-cruise extension. We took the optional excursion to the Leonardo da Vinci museum and to Lucca. This was the only disappointing experience of the cruise. The first stop in Vinci was at the childhood home of Leonardo and is nothing exceptional. The museum portion of that is just a holographic video. The second museum experience is a few miles away and is a museum of Leonardo's mechanical inventions. It is interesting, but rushed. Unfortunately, it was raining in Lucca so it put a damper on the enjoyment. That was not the tour guide's fault. Our second day in Livorno we took the included tour to Pisa. It was fantastic. The Monaco day was great. We took the included tour in the morning and Nice on your Own in the afternoon. The included tour covered a walk up the seaside with highlights of the history of the royal family and the city. It does not go to the casino Monte Carlo, but they do allow you to break off from the tour and head there on your own. We were in a bit of a hurry because we needed to get to our second tour. The trip to Nice was worth every penny. On the Marseilles day we took the included tour and then spent time on the ship. It was a great time to take advantage of the spa/steam room/snow room. Very exhilarating. Our only hiccup to the cruise itinerary came on the Sete port day. The winds prevented us from safely making port. Our captain made it a very comfortable day by taking us out to less choppy waters and giving us an unplanned day at sea. The staff got creative with a few impromptu talks and lessons. We also found an unexpected treat in the Explorer's Dome (above the Explorer's bar.) If you enjoy planetarium experiences, look for the three different shows they present in the dome. They require reservations but are easy to get on your viking app. Barcelona is a beautiful city/port. We were lucky to port at the World Trade Center so our ship was easy to walk off/on and right into the city. On this day we took our favorite excursion - the Gaudi Architecture tour. If you want to see the INSIDE of the La Sagrada Familia, this is the tour to take. Of the 800 photos we took during our vacation, 200 of them were inside this cathedral. We then continued the tour at Park Guell, another fantastic Gaudi creation. Because of the timing of this tour, we couldn't take advantage of the included tour but feel our decision was absolutely the best. After our first night on the Jupiter, we knew that Viking was to be our future. We met with the onboard cruise consultant who was very knowledgable about all the options for future tours. The discounts and access to popular cruises early make it worth considering booking your next cruise onboard. We ended up selecting the Grand European tour for next May, 2020 to see how Viking River compares with Viking Ocean. Read Less
Sail Date March 2019
Viking Jupiter Ratings
Category Editor Member
Cabins 5.0 4.9
Dining 5.0 4.7
Entertainment 4.5 4.1
Public Rooms 5.0 4.9
Fitness Recreation 5.0 4.5
Family N/A 4.5
Shore Excursion 4.5 4.2
Enrichment 5.0 4.5
Service 5.0 4.9
Value For Money 5.0 4.5

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