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5 Helpful Votes
Sail Date: August 2018
Fabulous ship. The ship was appointed well, luxurious, clean, well serviced. The crew and management were perfect. The cuisine was remarkable. The Captain was out of the movies elegant and efficient. The expedition staff was uncaring, ... Read More
Fabulous ship. The ship was appointed well, luxurious, clean, well serviced. The crew and management were perfect. The cuisine was remarkable. The Captain was out of the movies elegant and efficient. The expedition staff was uncaring, sloppy, not friendly, poor in execution of excursions. As soon as the ship handed us off to the expedition staff, it became like we at a campground. The expedition staff is indifferent without service attitude. We had no idea which landings were wet and which were dry. As we got to the port, it was clear and the ship could have told us before we boarded. Guess they enjoy their free ride and leave the clients to their own. The last day of the cruise, we left the boat on Zodiacs and were put on a bus enclosed for one hour waiting without direction. No staff accompanied us. We had no direction. Senior citizens were left to figure out where to go on the plains of windy Greenlandon excursions. It’s a miracle no one was seriously injured although a few people fell a bit. As we left the ship, the expedition guide said, “Honestly, I have not heard back from the guide company, so I hope they come.” At lunch, a buffet was set up insufficient creating a large cafeteria line. The bathroom wait was 45 minutes. The excursions on Zodiacs to see the icebergs were brilliant and beautiful. Really unmatchable. The cruise was generally fantastic. It was hard to leave the ship. Only the expedition segment was painful and disappointing. Read Less
2 Helpful Votes
Sail Date: June 2018
Our Silversea's Arctic cruise on the Silver Cloud Expedition was very good. The ship is lovely and very comfortable; expedition crew is excellent; accommodations and food very good. The service on board is attentive and excellent and ... Read More
Our Silversea's Arctic cruise on the Silver Cloud Expedition was very good. The ship is lovely and very comfortable; expedition crew is excellent; accommodations and food very good. The service on board is attentive and excellent and there are three restaurant options. Daily enrichment lectures were offered, and they were excellent and very informative. Silversea's falls down with their land arrangements. At the beginning of the tour, we were put up in a hotel in the center of Oslo. Since we had a very early flight the following morning to reach Longyearbyn, it would have made more sense to accommodate us at one of the airport hotels. Instead, we had to awake at 2:00am for a 3:00am transfer to the airport. The worst part of the trip was at the end; we docked in Kristiansund; most travel agents booked clients from Kristiansand to Oslo - a much larger and, to their understanding, a more logical city. Silversea had a record of everyone's air arrangements, but never notified anyone of the Kristiansand-Kristiansund problem until the end of the journey. We all had to scramble to make alternative arrangements; my husband and I ended up spending a night in Kristiansund, since we could not get a flight out until the next day. Unnecessary expense on new air tickets, hotel. Silversea's was of no help to us;; I cannot give them a high recommendation for their ineptitude with land arrangements. Read Less
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Silver Cloud Expedition Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 2.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 2.0 0.0
Shore Excursion 5.0 0.0
Enrichment 5.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0

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