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7 Silversea Silver Cloud Expedition Cruise Reviews

Booked this cruise from Reykjavik to Greenland while onboard Silver Cloud’s first Antarctic cruise (reviewed December 2018). It was great to see familiar faces among the crew. In spite of its refurbishment, the ship already feels a ... Read More
Booked this cruise from Reykjavik to Greenland while onboard Silver Cloud’s first Antarctic cruise (reviewed December 2018). It was great to see familiar faces among the crew. In spite of its refurbishment, the ship already feels a bit dated, with constant creaking and temperatures too high in the suite (spotless), but often too low in public areas (some noticeably dusty). Silver Cloud now has competition in the English-speaking market from Scenic Eclipse, coincidentally in Reykjavik at the same time for her much-delayed maiden voyage. Food was excellent as always, though portions seemed larger. Service was normally very good, but with the odd slip-up, perhaps because waiting staff have new tablets to take orders. We enjoyed every included wine; typically Silversea buys up entire vintages of less well-known varietals from small European vineyards – not the bland New World wines you get on most lines. Silver Cloud now has a Social Director (Moss) who handles zodiac embarkation and hosts fun afternoon and evening quizzes. Some other changes: thinner hand towels (fluffier towels changed less often would be preferable) and unlimited wi-fi (still slow). Thankfully, butlers no longer have to proffer a tray of toiletries when you embark. Exploring was what this cruise was about. Six “zodiac groups” disembarked with rotating departure times, but usually you could go ashore later on a shuttle service. Excursions could be pre-booked through MySilversea, but this was pointless as there was no set schedule. We enjoyed the ship’s passages through the fjords, and zodiac cruises close up to glaciers, but were uncomfortable wandering among people’s houses in small villages. For us, the highlight was two hours in Disko Bay (Ilulissat) on a small boat operated by a local company; under a cloudless sky we saw whales and vast icebergs that looked like islands. A note about clothing: Greenland in August was warmer than Antarctica in December. While we were exceptionally fortunate with the weather, make sure to take some lighter hiking gear, as you may get too hot ashore if you wear thermals under a parka. We skipped the only two “wet” landings so didn’t use the waterproof boots we’d hired at $90 – ordinary gumboots would have sufficed anyway. We would have given this cruise five stars, but for the horrible last day (not covered by Silversea’s onboard questionnaire). For our previous Antarctic cruise we booked our own flights to/from Ushuaia and wish we could have made our own arrangements this time. After vacating the suite by 8.30 am, it was “hurry up and wait, wait, wait” for the charter flight from Kangerlussuaq back to Reykjavik. After disembarking by zodiac group, an interesting bus tour on the tundra was followed by an acceptable BBQ-style lunch at a rowing club on a pretty lake. There we heard that the incoming flight was late due to weather in Iceland and ATC issues, as happens of course, but from then on everything went downhill. Waits for the restrooms at the rowing club were 30-40 minutes. It took 80 minutes for everyone to get through security at the airport, not least because both the ship and the charter company (Omni Air) allowed people three or even four large carry-on cases (in spite of Silversea previously specifying one piece up to 8 kg/ 18 lb plus a purse or laptop). Then we waited as long again in the gate holding area, most of us having to stand, until boarding after 4 pm. Yet another delay was due to the cabin crew being unable to reconcile the boarding cards and having to count passengers FOUR times. The plane itself was a very old 767, with a soggy defrosted snack well below Silversea standard. Read Less
Sail Date August 2019
This was our first Silversea cruise, although we have done many cruises on other lines, including an expedition cruise to Antarctica on Ponant. We had originally booked another Ponant cruise, however it was cancelled in December due to ... Read More
This was our first Silversea cruise, although we have done many cruises on other lines, including an expedition cruise to Antarctica on Ponant. We had originally booked another Ponant cruise, however it was cancelled in December due to chartering of the ship, so we booked this after getting a great deal that included business class airfares from Australia. As we had previously done an expedition cruise we compared to that rather than on the larger mainstream lines. Our flight from Oslo to Tromso was delayed, so we arrived at the ship at about 3:30, on a Silversea transfer with about 20 other people. On arrival, we couldn’t get in to the gate,as security was on the gate and they had to wait for a staff member to let us in, we waited for about 10 minutes in light rain, with no cover, not exactly an ideal reception. On entering the ship check in was efficient and we were escorted to our room, a vista suite, first impressions, the room looked old and in need of a refresh, the bathroom was small with very little storage, the shower was large. Our butler introduced himself within 5 minutes, he showed us the room, but didn’t really explain how we could best use his services. We I’d ask for alcohol (although this information wasn’t forthcoming), we didn’t really warm to him, and that seemed to be the consensus of many in our area (mainly Aussies in this part of th ship), our maid was lovely and kept the room clean. We found the food to be generally very good, however I couldn’t get a poached egg cooked correctly the whole time (they always came out too raw), despite me requesting that the white was to be cooked, finally on the second last day, the maître de, organised for them to be cooked perfectly, other than that there was a few dishes we didn’t care for, but that was just personal taste. I longed for a fresh sandwich at lunch and would hav loved the option to make a sandwich if possible, the little dinner rolls just made it to difficult. I dont eat seafood or red meat, but I found something to eat most days, it would hav been nice to have chicken on the menu more regularly. We found the wines average, I finally found a white that i liked ( i prefer an oak Chardonnay) and they just didn’t have anything similar, i found most of the whites quite tart but eventually ordered the Macon Bousseir (?sp) nearly every meal. The expedition staff were great and it was very organised, getting on and off the zodiacs was easy (although not as easy as Ponant), some of the older passengers struggled though. We were disappointed that we weren’t advised about wildlife as promised, there was a pod of orca whales one night that we weren’t aware of. Would i return? It will be based on itinerary and price, I don’t think we would ever be loyal to Silversea, I just dont think they stood out as the 5 star they suggest they are. Service was good not amazing, staff were friendly, the rooms and ship looked old and a little rundown Read Less
Sail Date July 2019
We have enjoyed Silversea Expedition cruising in the past. The small number of passengers, terrific Expedition Team combined with luxury that Silversea excel at make for a wonderful cruise. We boarded via the clipper boat for Tower Pier ... Read More
We have enjoyed Silversea Expedition cruising in the past. The small number of passengers, terrific Expedition Team combined with luxury that Silversea excel at make for a wonderful cruise. We boarded via the clipper boat for Tower Pier next to the Tower of London. We were checked in efficiently and went straight to Terrazza for a buffet lunch. As the ship started to fill with other passengers, we went to our suite and the suitcases arrived soon after. The butler and room attendant combination suits us well. Available but not intrusive. The laundry service is very efficient and good. We enjoyed all our meals on board. We ate in the main dining room, La Terrazza and at the Hot Rocks on the pool deck. The crew are fantastic. Friendly and efficient. Unfortunately we missed many of our stops due to choppy seas being to unsafe for the zodiac landings. The Expedition Team laid on extra lectures and games such as ‘Name that tune’ to substitute. Moss Hills is an outstanding Social Director. After 10 days travelling up the west side of the UK, we sailed to Orkney and the Faroes and the final 4 days were spent circumnavigating Iceland. The disembarkation went smoothly apart from our non Silversea taxi going to the wrong port! Read Less
Sail Date June 2019
The Silversea expedition ship Silver Cloud may be old, but it’s totally modern, attractive and comfortable. My wife and I had a wonderful 34-day cruise in spring 2019 from Capetown to Lisbon, stopping at 17 places in western Africa. Our ... Read More
The Silversea expedition ship Silver Cloud may be old, but it’s totally modern, attractive and comfortable. My wife and I had a wonderful 34-day cruise in spring 2019 from Capetown to Lisbon, stopping at 17 places in western Africa. Our suite was great, as were the staff and the public areas. Food ranged from good to very good, sometimes excellent. There were shortcomings. Three scheduled ports were dropped before we left because of security issues. People booking this cruise in the future need to know they may not get all the ports they paid for. Also, not all the ship excursions were well-run and supervised. And the enrichment speakers could have been better. The Ship. Built in 1994 and heavily refurbished in 2017, the Cloud looks like a real ship. It’s almost perfectly maintained. Painters were frequently seen doing touch-ups, a sign of a well-run vessel. Suites have pleasant, usable balconies, two chairs, a sofa, a coffee table and a desk, and small but utilitarian bathrooms with a shower. Storage space was okay. We asked to have one chair removed, as it crowded the room and wasn’t needed, but the staff refused. Soundproofing between rooms was inadequate. Basic wifi was free and worked well most of the time. Air conditioning was okay. We had Room 622—a perfect location. The pool area had sufficient lounges, but one of the whirlpools was too cold and sometimes closed and complaints failed to correct the situation. The captain, Vincent Taillard, and the ship officers were cordial but standoffish. The social director, Moss Hills, was delightful. And quietly famous. Years ago, with another company, he helped lead the successful abandonment of a sinking cruise ship. The Food. We’re critical people, and we mostly enjoyed the meals. A few dishes seemed too edgy. The breakfast buffet could have used more variety. And, like seemingly all cruise ships, the Cloud featured awful frozen hash-brown potato patties. A reuben sandwich at lunch was terrible. How about some simple recognizable grilled sandwiches? Overall, we had good choices and found the food at least good and sometimes excellent. I had fillet mignon four times—really good each time. Wine and cocktails flowed freely. We enjoyed every glass of wine we drank, although we realize they don’t serve $40-a-bottle wine. Room service food was good. Waiters were good. The Restaurant, where you don’t need reservations, was the best. La Terrazza, which features Italian in the evening, lacked variety. The Grill, on the outdoor deck, features a grill-your-own meat on a hot volcanic rock. We went once. Never again. I guess some people like the concept. We don’t. Why not just have a good outdoor grill/barbecue? There is a specialty French restaurant that requires a steep extra charge. The Expedition. The Cloud fell short here. Admittedly the itinerary was ambitious, including places were many ships never go, in a difficult environment. We wanted to experience the sights and culture of west Africa first-hand. We did. Every port offered a least one shore excursion covered by the ship fare. Some were great. Some were okay. Some sadly lacking. Some didn’t deliver what was promised when we reserved. Guides were sometimes poor. Supervision from the ship expedition staff was too-frequently lacking. The expedition leader, Nicki D’Souza, was not up to the task. Silversea needs to hire people from Tauck to demonstrate how to run tours. We had one great speaker—a former top assistant to Nelson Mandela. But where were the black professors, journalists or politicians from west Africa? Not on our ship. Conclusion. We’re not sure we’d book the cruise again. It’s really expensive. The missed ports and the shaky shore excursions were irritating. We could and should have gotten more for our money. But we accomplished a lot of our goals and we learned and we had fun. Read Less
Sail Date March 2019
We chose this cruise to continue our exploration of the South Atlantic, having already been on a Seabourn Antarctic cruise the year before. We embarked in Ushuaia, Argentina and had been there the year before. This cruise included a ... Read More
We chose this cruise to continue our exploration of the South Atlantic, having already been on a Seabourn Antarctic cruise the year before. We embarked in Ushuaia, Argentina and had been there the year before. This cruise included a flight from Santiago to Ushuaia as part of the total cruise fare. And this is where things became odd. We were awakened at 1:30AM in Santiago, Chile, to join the charter flight to Ushuaia that left at around 6 in the morning. We had initially been told by Silversea's agent that because Silversea had chartered the flight, there would really be no issue with baggage. However, when we received our cruise documents, there was a baggage restriction of 50 pounds, per person. That necessitated considerable reorganization of our luggage situation as we had traveled a long way to get to the cruise and had post-cruise safari plans in Africa. The flight left after some delay and we arrived in Ushuaia only to find that we could not go directly to the ship but had to go onto a lunch somewhat out of town. This disappointed us because we were tired and might have preferred to see some of Ushuaia rather than go riding on a bus out of town to a countryside restaurant. Following the luncheon, we returned to the ship at around 2pm and boarded. Oddly enough, though, for all of the effort expended in getting us to Ushuaia very early, the ship did not depart until around 10pm. We feel this issue might have been better handled so as not to drag people out of bed at an unholy hour. We also felt that had we known of the baggage limitation and the hour of departure in advance, we might have made our own flight arrangements from Sao Paulo, our first stop in South America. Further, once on board, we came to learn that there had been a pre-cruise tour offering to Iguazu Falls. We were disappointed to learn this as we truly would have been interested in seeing the falls, having traveled all the way to South America from East Asia. On board, we elected to purchase an upgrade to the free internet provided to every passenger on the ship. This proved to be nothing but a waste of money and I would warn anyone against it. The charge was some $350.00 and the upgrade proved to be just as slow as the free service. The other negative was that we had confusion with a name on the cruise documents. We contacted Silversea's agent about this and he assured us that proper documents were on the way. The head office never managed to send the documents on time and they were not received until we returned home. One last annoyance was the daily briefing held by the expedition staff. This occurred every evening at 6pm, often after a day of going on 2 excursions. Though attendance was not mandatory, one felt compelled to go as details of the next day's activities were spelled out at that time. Perhaps this could be better managed in future. As for the positives, they are many. The food on board was excellent. Our cabin, though smaller than balcony cabins on Seabourn and Regent, was comfortable and functional. The staff on board were superb, especially our valet and the room steward. We felt that anything we needed or wanted was somehow found promptly appeared. The expeditions were excellent and we certainly appreciated the efforts that the expedition staff went through day in and day out - it is no simple matter bringing people safely ashore in isolated places, through sometimes rough surf. And the scenery on shore was spectacular, to say the least. Though two expeditions were done a day and one might have felt tired, they still were worth every minute and any effort. Shore excursions were fine but perhaps, Silversea might let people know the options available for shore excursions in advance of sailing. Would I recommend a Silversea Expedition? Definitely. But be aware of the issues I highlighted as attention to them could make for an even better experience. We did not travel with children and this type of voyage might better be best for people who are mature enough to grasp the significance of what one is experiencing. Would I go again? Yes! But mindful of the negatives that I mentioned. Read Less
Sail Date March 2019
Fabulous ship. The ship was appointed well, luxurious, clean, well serviced. The crew and management were perfect. The cuisine was remarkable. The Captain was out of the movies elegant and efficient. The expedition staff was uncaring, ... Read More
Fabulous ship. The ship was appointed well, luxurious, clean, well serviced. The crew and management were perfect. The cuisine was remarkable. The Captain was out of the movies elegant and efficient. The expedition staff was uncaring, sloppy, not friendly, poor in execution of excursions. As soon as the ship handed us off to the expedition staff, it became like we at a campground. The expedition staff is indifferent without service attitude. We had no idea which landings were wet and which were dry. As we got to the port, it was clear and the ship could have told us before we boarded. Guess they enjoy their free ride and leave the clients to their own. The last day of the cruise, we left the boat on Zodiacs and were put on a bus enclosed for one hour waiting without direction. No staff accompanied us. We had no direction. Senior citizens were left to figure out where to go on the plains of windy Greenlandon excursions. It’s a miracle no one was seriously injured although a few people fell a bit. As we left the ship, the expedition guide said, “Honestly, I have not heard back from the guide company, so I hope they come.” At lunch, a buffet was set up insufficient creating a large cafeteria line. The bathroom wait was 45 minutes. The excursions on Zodiacs to see the icebergs were brilliant and beautiful. Really unmatchable. The cruise was generally fantastic. It was hard to leave the ship. Only the expedition segment was painful and disappointing. Read Less
Sail Date August 2018
Our Silversea's Arctic cruise on the Silver Cloud Expedition was very good. The ship is lovely and very comfortable; expedition crew is excellent; accommodations and food very good. The service on board is attentive and excellent and ... Read More
Our Silversea's Arctic cruise on the Silver Cloud Expedition was very good. The ship is lovely and very comfortable; expedition crew is excellent; accommodations and food very good. The service on board is attentive and excellent and there are three restaurant options. Daily enrichment lectures were offered, and they were excellent and very informative. Silversea's falls down with their land arrangements. At the beginning of the tour, we were put up in a hotel in the center of Oslo. Since we had a very early flight the following morning to reach Longyearbyn, it would have made more sense to accommodate us at one of the airport hotels. Instead, we had to awake at 2:00am for a 3:00am transfer to the airport. The worst part of the trip was at the end; we docked in Kristiansund; most travel agents booked clients from Kristiansand to Oslo - a much larger and, to their understanding, a more logical city. Silversea had a record of everyone's air arrangements, but never notified anyone of the Kristiansand-Kristiansund problem until the end of the journey. We all had to scramble to make alternative arrangements; my husband and I ended up spending a night in Kristiansund, since we could not get a flight out until the next day. Unnecessary expense on new air tickets, hotel. Silversea's was of no help to us;; I cannot give them a high recommendation for their ineptitude with land arrangements. Read Less
Sail Date June 2018
Silver Cloud Expedition Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 5.0 4.4
Entertainment 2.0 3.6
Public Rooms 5.0 4.3
Fitness Recreation 4.0 3.7
Family 2.0 3.7
Shore Excursion 5.0 3.8
Enrichment 5.0 3.9
Service 5.0 4.7
Value For Money 4.0 3.7

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