We wanted to go for a mini vacation for Mother's Day weekend. We booked this about a month ago, and we were very excited. My wife paid for a suite (which we were told were the best on this cruise ship), and we paid for concierge ... Read More
We wanted to go for a mini vacation for Mother's Day weekend. We booked this about a month ago, and we were very excited. My wife paid for a suite (which we were told were the best on this cruise ship), and we paid for concierge service as well. Concierge service included some of the entertainment, one of the dinners and two champagne breakfasts, as well as getting assisted to and from our rooms upon getting on and off the ship at arrival and departure. This refurbished ship had paint splatters all over the terraces. The spa waiting lounge area has rust THROUGHOUT! Windows are dirty. The "theater" was nice but don't look too hard or you'll see the holes in the carpet. We went for our "breakfast" at "The Admiralty" restaurant. My wife ordered eggs benedict and the hollandaise sauce had separated (which means that it wasn't made right or was old), the bacon wasn't cooked well and seemed to have been refrigerated for a long time (had "that" taste) and was limp and cold. My waffle was cold and very dense. We left our food on the table and went to the buffet. We had dinner at "The Rock" which we wasn't included in our concierge package (because we wanted to eat at the Admiralty for their steaks and lobsters as the package dinner meal). You cook the food on a heated rock yourself while the staff gets you the fixings. The meat is not marinated or anything. You get sauces to dip them in, but only salt and pepper to cook it. We order rice (fried and jasmine) and both tasted the same...flavorless. The meat and salmon were good quality, though, it seemed (tender and juicy). Most of the staff were helpful when you asked for it. There were announcements on the loudspeakers that no one could understand. And when it came time for the excursions, there wasn't enough help and order for that many people...and the staff stayed in the front of the room where you're supposed to meet and did not go around the room asking guests if they needed help...just stood there goofing around with themselves (they had badges with their names and "YOUTH STAFF" on it).
The pools were surprisingly small, and on the adult side, only one of the two small jacuzzis were working. The other had a tacky red plastic net across it showing it wasn't working. The public bathrooms were a hit and miss. The ones by the 10th floor buffet (right by the "Suites") were broken and disgusting. I spoke to one of the staff advising him of the condition and the smell, and he just said, "I know" and walked away. The dinner at the Admiralty restaurant was ok. The rib eye steak was tender but honestly, rather bland (again, the steak sauce helped it). The shrimp and crab claw cocktail was ok (again, you could tell it was frozen and then thawed by the texture and taste). The pistachio creme brulee was really good...yay! Finally, something good. To read about our cabin experience, see below. Oh, by the way, they only have European electrical outlets on this ship, so if you are looking for plugs to charge your stuff, good luck! Our room only had one American electrical outlet, so we had to charge our stuff, one at a time. They had a small kids room which was for toddlers, I guess. I wouldn't leave my kid there; and a teen room for videos. The 11th floor was the deck for the pool(s), DJ, outside dancing, karaoke, and the spa. We got a massage from Gabriela and Daniela and they were AMAZING! They were the best part of the cruise, if you ask me. The gym was ok. The equipment was well kept but there wasn't enough "air" to keep you cool if you were actually trying to work out. I was on the treadmill and the bike and almost died from the heat. The rest of the ship was freezing, though! This cruise is fine if you got the Groupon and don't expect much...really, it would've been fine if we hadn't fallen for the hype we got and paid so much extra money for. Read Less