4 Helpful Votes
Sail Date: May 2019
I chose this cruise because I was looking for an inexpensive cruise option for first time cruise passengers as an Early Mother's Day gift for my mother and myself. Found the deal on Groupon for $249 for 2 with an "all inclusive ... Read More
I chose this cruise because I was looking for an inexpensive cruise option for first time cruise passengers as an Early Mother's Day gift for my mother and myself. Found the deal on Groupon for $249 for 2 with an "all inclusive stay aboard with an oceanview cabin room". After I did more research and found out about the governmental taxes and the gratuities and did my calculations which made it a little over $400, I was still on board. Made the purchase, contacted groupon to figure out how to redeem and book the cruise. After doing that, I was ready to go and very excited. Fast forward to our cruise date: my mother doesn't fly on planes but we don't live too far away to drive so I didn't mind driving the 13 hours to arrive at the port. We get there, its beautiful and were ready to board and maybe get back off until we actually set sail and look around palm beach right? No. We get waived into overnight parking and immediately get herded in like cattle. Rushed to the point that both of us were irritated and shouting "we've never done this before!" We were bewildered and just following the herding procedure they forced upon us. After getting inside and getting ready to go thru the metal detector and bag xray area, a ship employee in plain clothes who was apparently running late screams at me and my mother to put our bags on the conveyor belt and by this point my excitement was gone and I had had enough. After a stern look to the employee I apologized and asked if she wanted to go ahead. She said no smiled uncomfortably and asked us to put our bags on the conveyor belt again. We slammed our things thru and passed security and got upstairs to check in and receive our boarding pass card things. The attendant at the counter upstairs was a delight and very friendly and she eased our minds. We thought maybe we were just on edge from traveling and started to dismiss the rudeness from downstairs. After we received our room keys we went to board the ship and got harrassed at the hallway before the door about excursions, add on packages for alcohol, dining packages, photo packages, spa packages all very much priced out of our budget with an additional 18% gratuity. Oh and not to mention it says ABSOLUTELY NOWHERE that we HAVE to have a card on file for them to charge if we want something while on the ship that automatically puts a $100 hold on...oh and this card? This is the one that the initial $13.95 per person/per night gratuities are taken from. Not when you pay for the cruise, which makes absolutely no sense. I don't have a credit card. My mother had to put her credit card on file or we were not going to be allowed to board the ship. Once we board the ship we are told that the state rooms will NOT BE READY until 2pm and it was just now 11:30am. All I wanted to do was eat something and take a nap and allow myself to regroup and enjoy this experience which sucked so far. Were asked to go to the top deck where we are allowed to smoke cigarettes and purchase alcohol or we can go to the buffet area and get something to eat while we wait on our room. We go to the buffet which was ok, not the best but I have certainly seen worse at restaurants on land so I wasn't too disappointed. There were a lot of options available for picky eaters like myself. We sat down to eat and are asked in the 45 minute time frame that we are in the buffet area a total of 13 times all by different server/attendant people if we wanted to buy a $17 plastic cup that came with 2 alcoholic drinks of our choice. We declined so much that it was almost as if we were swatting them away like mosquitoes. They told us at 1pm that our rooms were ready so we made our way upstairs and only 1 of our 3 bags was in our room. The other 2 bags had mine and my mother's prescriptions as well as other important personal items and toiletries as well as most of our clothing and other items in them. We waited for about 30 minutes for the other bags to arrive and when they didn't, I stepped out and found and attendant who was bringing bags upstairs and I located our bags and brought them to our room. I changed clothes and fell asleep. When i woke up, there was a blaring intercom announcement with an extremely thick accent that we couldn't understand telling us to go to a room for a safety demonstration. It took about 45 minutes of more extremely thick accents and life vest demonstration before I could return to my room. I went back to my room and went back to nap. When I woke up it was raining and it never stopped. The entire time. Even when we arrived in the Bahamas, nothing. But. RAIN. All we were able to do was make 1 trip to the duty free shops and after going to a second souvenir type gift shop in the duty free area and the attendant argued about the price tag that was on the item and then refused us service. All we did was eat and sleep. The formal dining experience was lovely. Our waiters there were awesome. Food was wonderful. Live music was pretty good given that we didn't have many other choices for entertainment because it literally rained the entire time. Everything else was too expensive. The included amenities are fine if you're able to enjoy some time on the beach but I feel like if you get rained in, they should offer some other amenities that they normally charge for for free to build respect and confidence in the purchase. They didn't care about any of the passengers or whether or not they were enjoying themselves. We finally caved on the last day and bought a $17 cup each because there was literally nothing else to do so we figured let's drink right? No. The drinks were poorly mixed to where we couldn't even drink the whole drink each time we filled our cups. We had no idea where to find anything on the ship and what amenities were included with cruise fare. It was like a word search on the cruise itinerary to figure out what was included. This was so exhausting. I would've been more relaxed if I would've stayed home and my mother agreed. It was an old cruise ship and it was evident. The attendants were literally only worried about their 18% gratuity and treated us like cash cows. They nickel and dimed us to DEATH. Worst vacation experience ever I will never ever use this cruise line again. Even if it was free. I'd rather pay 4 grand to a reputable cruise line than use this trash again. It ruined my mother's day gift to my mother and made the experience horrible. Read Less
3 Helpful Votes
Sail Date: April 2019
We chose this cruise because we wanted to have the experience of extending the ship experience to a resort while having more time to enjoy the island. We have cruised with Royal Caribbean, Carnival and Norwegian. We were not expecting ... Read More
We chose this cruise because we wanted to have the experience of extending the ship experience to a resort while having more time to enjoy the island. We have cruised with Royal Caribbean, Carnival and Norwegian. We were not expecting the same level of amenities, however some things should be standard. Like clean linen, ventilated rooms, accurate scheduling of activities and overall cheerful staff. 1. The bath towels were yellow with white bleach spots 2. I had to return face cloths twice because they had black marks on them 3. We requested blankets and were given two very worn/tattered/very linty blankets that were not fit for a homeless shelter. When I expressed the condition of the blankets was not acceptable, the nice room steward offered to cover them in a dingy duvet for us. This was the best that he could do. 4. The same ship comedian was back on board harassing the guest in every common area, pool deck, dining room, lounge, etc. to purchase tickets to his performance. 5. Lack of daily ship activity itineraries. Again, I had to retrieve one from the front desk and they only had a limited supply. Furthermore, the information listed on the itinerary was not accurate. For example, there was supposed to be a lounge singer in the Encore Lounge at 11 pm. The singer announced this time, and this is the time that was on the itinerary. Nonetheless, when we showed up, the performance was ending. Apparently they decided to move her time up and guest planning to attend were unaware of the change. 6. After disembarking the ship, I discovered while in the customs line that I had left my cell phone in the cabin room. The customs area informed me to stay in line yet the guest services staff told me that I had to personally get out of line and come and sign for my recovered cell phone. The customs area staff turned out to have the correct procedures. Even for the price point, the Grand Classica should be held to standards of providing clean linen, accurate information for guest, and a hassle-free environment. I feel this is a more than reasonable ask. Lucayan We were very disappointed that the resort, Lucayan was not as advertised. Although aesthetically pristine, the resort appeared deserted. We were told by staff that the island encountered Hurricane Matthew a few years back and the resort had not recovered. The damages sustained by the resort resulted in the Bahamian Government having to take on the resort allowing some of the citizens to remain employed. Three years later, this resort is still not fully operational and is currently remains under the Bahamian Governments receivership. 1. Much of the resort was not available to the guest. 2. We did not have access to more than half of the amenities that were advertised. 3. There was only one dinner venue available, there were not any shows/productions, there was limited bars, many of the facilities were abandoned and there were unauthorized areas. 4. Since there was nothing to do in the evenings, we sought out the marketplace. The marketplace was not adjacent and we had to walk across a large deserted parking lot which was not adequately lit. 5. A shuttle would have been a safer option. In conclusion, guest have a reasonable right to be informed of conditions that could impact their vacation experience. Since there were alternative resorts in partnership with Bahamas Paradise Cruise Lines Cruise & Stay, we find it neglectful that another recommendation was not offered. Read Less
4 Helpful Votes
Sail Date: April 2019
Old, Smokey, nothing to do but sit. This is by far the worst ship I’ve ever been on. DONT GO. I’ve been on many cruises. Horrible experience. You will get nickel and dime to death. The ship is very very very dirty and old. Chairs ... Read More
Old, Smokey, nothing to do but sit. This is by far the worst ship I’ve ever been on. DONT GO. I’ve been on many cruises. Horrible experience. You will get nickel and dime to death. The ship is very very very dirty and old. Chairs are plastic and uncomfortable and the tables are wobbly. The passengers are below working class. Lots of tattoos and smokers. This ship actually has an unpleasant order. Extremely boring. Cannot understand the PA system. This I was a trip from hell. Get ready to spend more money than they advertise. There are better ways to spend your money and have more fun. The only good thing about this ship is when we got off. The prices of the drinks were outrageous unless you think $15 fior a bottle of beer acceptable. You can purchase coupons that reduceses the beer price to $10 a bottle - what a great deal. They also want you to pay extra money to cook your own food at your table. Read Less
5 Helpful Votes
Sail Date: March 2019
Group outing my first time on a cruise and it was the worst experience. They bust u across the head with the prices for everything. Cabin was clean they didn't have enough towels no rags no toilet paper lil channels on tv, TV very ... Read More
Group outing my first time on a cruise and it was the worst experience. They bust u across the head with the prices for everything. Cabin was clean they didn't have enough towels no rags no toilet paper lil channels on tv, TV very small in cabin. Bad odor in hallways. Food was horrible that came with the purchase of the cruise. Not enough activities very quiet and laid bt nt enough partying. Not much for kids to do in game room which I had to pay for as well. Teen club had to pay for. I paid more money on the ship then the whole cruise. Pretty much had to pay for everything you wanted to do outside of your cabin. Employees were not friendly nor attractive with the guest nor informative. They wanted you to pay for wifi which sucked. Came with a big group and getting off the ship to go to the beach was horrible they wanted to charge us 7 dollars to the beach and 7 dollars beach to the ship each person. So never really experienced the Bahamas what a waste of money. I will never get back on this cruise line nor recommend anyone else to get on this cruise and waste their money. My first cruise and I hated it. Read Less
5 Helpful Votes
Sail Date: March 2019
Obviously we choose this cruise for the convenience. We planned last minute and this cruise had availability We are VERY seasoned cruise travelers and would NEVER suggest anyone waste their money. Take you time and travel with a reputable ... Read More
Obviously we choose this cruise for the convenience. We planned last minute and this cruise had availability We are VERY seasoned cruise travelers and would NEVER suggest anyone waste their money. Take you time and travel with a reputable cruise line. The people were rude, the additional amenities were not added to the cabin and we would not have known unless we stood in yet another line to be told it wasn't included and they would have to email the main office for corrections (seriously)! We were overcharged on the bill at disembarkation but I was so frustrated and just wanted off the ship. If I had stayed to complain we would have been there an additional 3 hours. In short what was supposed be a quick $400 trip for two ended up costing over $1,000. DON'T WASTE YOUR TIME OR MONEY THIS CRUISE SUCKS! There are so many other cruise lines that appreciate the passengers and will treat you kindly. Read Less
2 Helpful Votes
Sail Date: November 2018
We went in th grand classica, the moment that you get your cabin cards the are trying to sell you stuff and if you say no they get mad and push you to buy things. They wanted us to buy the dinner for $33 per person per night which we didnt ... Read More
We went in th grand classica, the moment that you get your cabin cards the are trying to sell you stuff and if you say no they get mad and push you to buy things. They wanted us to buy the dinner for $33 per person per night which we didnt buy because it was the same food that was included in the cruise fare, they want to sit you with someone else for dinner however if you ask to be sitted alone they accomodate you. The food was extremely bad like I’ve never tasted and seen such bad food in my life. The excursion of the jeep was amazing and very worth it and the deal of 10 drinks for 70+taxes was good. The drinks itself are not that good tasted kind of bad and more water and ice than alcohol. Also they did not have buffet 24 hours, the dinning included in the cruise fare the waitresses were not helpful at all and not interested in making the experience comfortable. The only thing I can say I feel it was worth paying and that I enjoyed to the fullest was the Jeep excursion it was amazing every bit of it. As per this cruis I will definitely NOT be coming back. Read Less
3 Helpful Votes
Sail Date: September 2018
The ship is old but it’s been done up to have modern features, however the cabin my boyfriend and I were staying in was located above the engine so when we were docking at both ports we were unpleasantly woken by the engine noise at ... Read More
The ship is old but it’s been done up to have modern features, however the cabin my boyfriend and I were staying in was located above the engine so when we were docking at both ports we were unpleasantly woken by the engine noise at 5.30/6am. The entertainment was awful, apart from the comedian which we were charged an extra $9 to see - even he was joking about how ‘crappy’ this ship is. We were unable to sit on the top deck without being constantly harassed to buy an $80 drink package. Eventually, after seeing that an 18% service charge is added to each drink, we gave in and decided to get the drinks package as it seemed better value. However we misunderstood the deal and it turned out we would get a lot less for our money than it seemed so my boyfriend asked for a refund which they finally unwillingly gave us. There’s nothing to do on the ship and the day we got to the Bahamas there was a tropic storm so we only spent 20 minutes exploring before having to seek shelter in a shop for the remainder of the day. The food is ok but only one of the restaurants is free to eat at and so it was overcrowded and lacked good service. A bottle of water cost nearly $5. Our room was really clean and the shower was surprisingly powerful. We were charged just over $50 each for gratuities including housekeeping and FUEL CHARGE (!?) Lastly, we had to wait an hour and a half to get through U.S customs when we got back in Florida (although this is nothing to do with the ship). If you are planning to go on this cruise then be prepared to spend A LOT of extra money and be charged for everything. You are better off paying for a more expensive cruise line because you will probably end up spending the same amount on this ship. Read Less
3 Helpful Votes
Sail Date: August 2018
This was the worse cruise ever. My husband and I decided to take a 2 day cruise with our children so they xould experience whats it like being on a cruise. My children had a horrible time and was crying ready to go back home. I felt awful ... Read More
This was the worse cruise ever. My husband and I decided to take a 2 day cruise with our children so they xould experience whats it like being on a cruise. My children had a horrible time and was crying ready to go back home. I felt awful because it was my childrens first time cruising and I wanted them to enjoy this cruise. When we first arrived the lunch meal was ok very bland but ut was ok. ALL the drink was horrible. The next norning the breakfast was horrible seemed like they was serving us old food. Everything was pretty much hard and stale. The lunch was horrible the burgers swimming in grease, sausage and hot dogs swimming in grease, the fries and ice cream was pretty much the only thing good. Dinner was horrible as well. The first night I ordered salmon and rice with vegetables the rice was sooo mushi. The second night i had the steak and spinach tomatoes with steak fries. The steak tasted like beef jerky, just hard and dry. Forgot to mention when i first got on the cruise and ate when they said our rooms was ready hours later my husband and i and our 3 kids one being in a stroller got stuck in the elevator for about 20 mins with another passenger my kids was crying and scared and me and my youngest baby cant be in tight area for long periods if time so u started having panic attacks smh and was sweating. They gave ne a bottle of nasty wine but all the other drinks on board was horrible. I did buy a sprite here and there but when i seen them adding 18% for each drink i just was like wow this is crazy drinks are akready $2.95 as is. Then i had a card issue i forgot to mention to ny bank i was going out of town so i guess when they tried to take 147 out my account for gratiuluties on my account my bank messaged me asking me was i aware of the charges then we got to deep in the water i lost service. Front desk was kinda rude abiut the situation telling me all i have to do is take out money from the atm its onky a 8.00 fee like no that is entirety to much money. The guy at the desk was more worried about just being paid smh. I had to get 2 rooms because of it being 5 of us. 1 of my rooms bathroom smelt so horrible we had to smell that for 2 days. That same room my sheets had sooo much hair and crumbs on my bed, ehich is just nasty. I called guest services they did come change my sheets but still thst should have been done before i arrived. Now my other room had someones boxers that must of got kicked under the bed and here my 1 year old bringing them to me smh i just freaked out smh thats nasty. Its not much for the kids to do on the cruise so we pretty much stayed in our room. The food was horrible the cruise was just horrible i spent over 1,000 and i just feel like this cruise was a huge scam. They chatge for everything. That 147 gratuity they took out my account they should have just left in my account the room was not ready and nasty so it was pointless for them to take the money out and im a believer of everyone getting tipped for there hard work but this was just nasty. The food was the worse but the fries and icecream so thats what my family pretty much ate. Very very disappointed. I had a few friends talking about going but i will tell them to stay far away.. Read Less
2 Helpful Votes
Sail Date: August 2018
It’s was a nightmare. Getting harassed to buy a drink package we didn’t want . Every 5 mins until you finally buy at 80 dollars then your charged 3 dollars each time you get a drink. the staff is incredibly rude and incompetent no one ... Read More
It’s was a nightmare. Getting harassed to buy a drink package we didn’t want . Every 5 mins until you finally buy at 80 dollars then your charged 3 dollars each time you get a drink. the staff is incredibly rude and incompetent no one wants to do their job and staff does not look happy to be there. as soon a i got on the ship they where giving us the run around we added a credit card just for them to constantly asking us about information on the card then one lady said cash only so they took 200 of our cash and still used our credit card for over 400 dollars after they said they wouldn't charge our card. then when it came to the excursions they told us to meet at the top deck once we got there they staff told us to go back down wrong floor (they made an mistake) and we almost missed our tour bus and we were extremely late holding everyone else up the staff got made at us and started screaming when in all reality it was there fault!!! comedy show and entertainment show was boring as hell there nothing to do on the ship. we paid and extra 50 dollars for a queen sized bed and it was two twin beds push together we could barely sleep together on our anniversary! the staff was no helpful and very very rude we sat at dinner and couldn't even have an conversation the waiters rush you to eat and a wine guy in pushing his wine package on you we told him no several times and he continue to harass us. customer service there is no help there loss their themselves the ruined what would've been a great cruise for our time anniversary dont book oh and the charge 60 dollars for two room service and they didn't even clean the room! and the charge to get on and off the ship every little thing they charge for! restaurants are nasty 0 stars if i could Read Less
7 Helpful Votes
Sail Date: June 2018
We we’re so excited for this to be our first cruise together. This cruise ship is awful! Do not cruise on this ship! It has absolutely NOTHING to do on the ship. The food was horrible! They charge you for EVERYTHING. Total trip was 384 ... Read More
We we’re so excited for this to be our first cruise together. This cruise ship is awful! Do not cruise on this ship! It has absolutely NOTHING to do on the ship. The food was horrible! They charge you for EVERYTHING. Total trip was 384 total for 2 people. They charge you for alcoholic beverages 82.50 for 10 drinks. If you have cash your cash is no long useable once you get on the ship. If you use cash is a 100$ dollar per person deposit to put down. For non-alcoholic beverages 34.50 an 18% charge on EVERYTHING!!! Once again do not pick this cruise! They charge 25.90 per person to clean the rooms. That’s not even included on how much we paid for gas to and from. We we’re charged an extra 244$ just for 2 nights. Oh Yeah and we didn’t even get off the boat!!!! The excursions are not worth it. When you get off the boat is only 2 little store and 4 to 9 miles to a beach! My whole birthday weekend was horrible!!! Literally you have to PAY FOR EVERYTHING. Non-refund for ANYTHING YOU PURCHASE on the ship. The crew members do not speak any English not one person! Horrible weekend! The breakfast was rewarmed the next morning. The line to exit the ship is awful! It says we dock back in West Palm Beach at 7am we didn’t, we didn’t get back until 7:30am the line to get back In The US is horrible they need a better system. Once again do not book this cruise the worst Birthday weekend I have ever experienced! The cleaners only cleaned the room for ONE day which was Saturday and everyone is off the boat by 8:30am on Sunday so why are they charging for 2 days of cleaning. The food was put up at a certain time. Everything stopped at 12:30. No need to buy the drink specials they tell you there’s no water on the ship but it is, try not to drink the water because it’s NASTY, All the water is connected!!! Also parking is 19$ a night 6/8/2018-6/10/2018 Read Less
2 Helpful Votes
Sail Date: May 2018
We wanted to go for a mini vacation for Mother's Day weekend. We booked this about a month ago, and we were very excited. My wife paid for a suite (which we were told were the best on this cruise ship), and we paid for concierge ... Read More
We wanted to go for a mini vacation for Mother's Day weekend. We booked this about a month ago, and we were very excited. My wife paid for a suite (which we were told were the best on this cruise ship), and we paid for concierge service as well. Concierge service included some of the entertainment, one of the dinners and two champagne breakfasts, as well as getting assisted to and from our rooms upon getting on and off the ship at arrival and departure. This refurbished ship had paint splatters all over the terraces. The spa waiting lounge area has rust THROUGHOUT! Windows are dirty. The "theater" was nice but don't look too hard or you'll see the holes in the carpet. We went for our "breakfast" at "The Admiralty" restaurant. My wife ordered eggs benedict and the hollandaise sauce had separated (which means that it wasn't made right or was old), the bacon wasn't cooked well and seemed to have been refrigerated for a long time (had "that" taste) and was limp and cold. My waffle was cold and very dense. We left our food on the table and went to the buffet. We had dinner at "The Rock" which we wasn't included in our concierge package (because we wanted to eat at the Admiralty for their steaks and lobsters as the package dinner meal). You cook the food on a heated rock yourself while the staff gets you the fixings. The meat is not marinated or anything. You get sauces to dip them in, but only salt and pepper to cook it. We order rice (fried and jasmine) and both tasted the same...flavorless. The meat and salmon were good quality, though, it seemed (tender and juicy). Most of the staff were helpful when you asked for it. There were announcements on the loudspeakers that no one could understand. And when it came time for the excursions, there wasn't enough help and order for that many people...and the staff stayed in the front of the room where you're supposed to meet and did not go around the room asking guests if they needed help...just stood there goofing around with themselves (they had badges with their names and "YOUTH STAFF" on it). The pools were surprisingly small, and on the adult side, only one of the two small jacuzzis were working. The other had a tacky red plastic net across it showing it wasn't working. The public bathrooms were a hit and miss. The ones by the 10th floor buffet (right by the "Suites") were broken and disgusting. I spoke to one of the staff advising him of the condition and the smell, and he just said, "I know" and walked away. The dinner at the Admiralty restaurant was ok. The rib eye steak was tender but honestly, rather bland (again, the steak sauce helped it). The shrimp and crab claw cocktail was ok (again, you could tell it was frozen and then thawed by the texture and taste). The pistachio creme brulee was really good...yay! Finally, something good. To read about our cabin experience, see below. Oh, by the way, they only have European electrical outlets on this ship, so if you are looking for plugs to charge your stuff, good luck! Our room only had one American electrical outlet, so we had to charge our stuff, one at a time. They had a small kids room which was for toddlers, I guess. I wouldn't leave my kid there; and a teen room for videos. The 11th floor was the deck for the pool(s), DJ, outside dancing, karaoke, and the spa. We got a massage from Gabriela and Daniela and they were AMAZING! They were the best part of the cruise, if you ask me. The gym was ok. The equipment was well kept but there wasn't enough "air" to keep you cool if you were actually trying to work out. I was on the treadmill and the bike and almost died from the heat. The rest of the ship was freezing, though! This cruise is fine if you got the Groupon and don't expect much...really, it would've been fine if we hadn't fallen for the hype we got and paid so much extra money for. Read Less
2 Helpful Votes
Sail Date: April 2018
I have been on the Bahamas Celebratiojn many times always with a positive experience. We thought that the cruise line would bring this same effect forward to the Classica. They were very much too soon with putting this ship in ... Read More
I have been on the Bahamas Celebratiojn many times always with a positive experience. We thought that the cruise line would bring this same effect forward to the Classica. They were very much too soon with putting this ship in their use... There was no pre boarding paperwork available on line. On board there was no deck plans to be had. The ship is old and looks it. The carpeting looks shabby. The walls look shabby. The furniture looks shabby (tables at poolside were peeling). The phone in the room had no directory... Nothing was ready for this ship was ready to be put online with passengers, The crew and all on board worked hard to do thing up but without help for the ship itself nothing worked. I have been sailing with this line since well before the first ship sunk (sank) and there was no doubt of my returning. Time share is not the Bahamas Cruise, so beware of this group I will sail again on the Celebration to see how things are there, but I would stay away from the Classica for a least a year to see if it can be brought up to the standard that I am used to. It was a great getaway let if they can continue to be up to their standards. DO NOT SAIL ON THE CLASSICA. Read Less
3 Helpful Votes
Sail Date: April 2018
The "newly refurbished" Grand Classica was a total disappointment, to say the least. Slapping some paint on the walls and updating light fixtures does not count in my book. Two toilet seats (one on pool deck and our state room ... Read More
The "newly refurbished" Grand Classica was a total disappointment, to say the least. Slapping some paint on the walls and updating light fixtures does not count in my book. Two toilet seats (one on pool deck and our state room toilet) completely fell off when lid was lifted. Staff was rude and not helpful in the least. TV did not have volume for most of the cruise. No washcloths or room service menu were available until late on first night. Garbage from previous cruisers was still in trashcan in state room. Refrigerator was warm, so forget about keeping drinks cold. Only two hot tubs on ship, one was broken. ATM broken. Head waiter in The Yellow Elder was extremely rude. Our waiter, Fernando, was the only staff member on the boat that acted like he enjoyed his job. Food was sub par at best. The bus driver on the excursion, we paid good money for, blasted raunchy rap music the whole time to cater to the drunken idiots in top of bus. When asked to turn it down, he ignored us. "Showtime" singers and dancers were lacking on talent. It felt like I was watching a dance recital for children. Everything was overpriced for the quality you received. Buffet food was cold and tasteless. Worse than army chow. In order to get a decent meal, you had to pay ridiculous prices. Day of embarkation, we were rushed off the ship by obnoxious staff members. I am severely disgusted with my whole experience. Step it up Grand Classica! Read Less
Sail Date: April 2018
I went on the Celabrtion it was fantastic but this ship was a total disaster . Room the outlet didn't work only a European plug. Food was bad and the upscale dining the food was sent back twice for cold and still was cold. Booked an ... Read More
I went on the Celabrtion it was fantastic but this ship was a total disaster . Room the outlet didn't work only a European plug. Food was bad and the upscale dining the food was sent back twice for cold and still was cold. Booked an trip to the Bahamas and they waited till the next day when we were getting off the ship to tell us to report to the main desk because the credit card problem of my girlfriend that had a warnung on kicked it out. The service was terrible seemed some weren't happy. They had some crazy unisex bathroom that was very uncomfortable.The food stations were all cut up in different location and terable besides.It was extremely cold on the ship at all times. I will never go on this ship again or recommend it to anyone that I know. I got sick of hearing the excuse that we are new that should matter.I love there other ship but this one is totally different and a disaster.I thought it was very unprofessional of a ship company. I sure wasn't very happy............ Read Less
3 Helpful Votes
Sail Date: April 2018
Very dysfunctional From the time you try to board from the time you try to leave. I have been on many many cruises. Cruise at least twice a year. I was not expecting Wish to compare to the other cruises. And there is no comparison. So ... Read More
Very dysfunctional From the time you try to board from the time you try to leave. I have been on many many cruises. Cruise at least twice a year. I was not expecting Wish to compare to the other cruises. And there is no comparison. So not much of a disappointment. I paid for the best room. There’s only 10 suites with balconies so I got one of them. I also paid for the concierge service. That part is the biggest joke in waste of money I’ve ever seen. I’ve virtually had to beg for everything that I was supposed to get and still got nothing no VIP check-in to know VIP leaving and nothing in between. Ship is very old but nostalgic. I am not much of a foodie so I’ve never thought any cruise food was bad until this LOL. The specialty restaurant or not bad. But stay away from the buffet. So if you’re not expecting anything except a ride to the Bahamas you’re in good shape . If you want a cruise experience definitely try something else. This is common from probably the most laid-back don’t expect much person. I’ve never even written a bad review until now. I’ve actually tried to call paradise cruise to let them know my concerns and hopes that they can fix them. But like everything else it’s impossible to get a hold of anybody. By the way I was in the grand Terrace suite it was the loudest room I’ve ever been in constant tables and chairs being drug overhead and the amount of noise was unbearable. Good luck sailing Read Less
3 Helpful Votes
Sail Date: April 2018
I would like to take a few minutes of your time to update you on our very poor cruise experience. Can you please pass along to any other party that may be involved? Your supervisor etc… We sailed o 4/13/18 and spent two nights at the ... Read More
I would like to take a few minutes of your time to update you on our very poor cruise experience. Can you please pass along to any other party that may be involved? Your supervisor etc… We sailed o 4/13/18 and spent two nights at the Grand Lucaya Lighthouse. Which by the way was a true blessing and enjoyed it very much. First of all I have a question. Why do people take vacation? To: enjoy, relax, destress, etc… Well this cruise was the absolute worst we have ever been on. I would like to share with you and the cruise line. This was so stressful and very aggravating. Please refund me the monies that we were charged for transportation as we were told you did not offer any but conveniently charged us $36.00. We paid for a taxi both trips to and from the hotel. I also would like to request a refund of the cruise monies or some type of compensation as this was a true nightmare of an experience. Listed below are Huge concerns that you need to be aware of. I do understand this was the first sailing and please don’t use that as an excuse as you have another boat with experience. 04/13/18 we did not leave port until approximately 8PM no one could tell us why nor were we advised. Our thinking part of it was the casino was nowhere finished they were still setting up slot machines and tables and the stores. Food was absolutely terrible not eatable. We ate bread and fruit and bought chips the two days we were on your ship. We did finally get to order a pizza on 4/13/18 at 8PM because we were told they were not ready to open. You hear people say we gained so many pounds on the cruise. Well not on this one my husband lost 8 pounds and myself 4 pounds. We were unable to shower as well as you should have been able to. NO WASH CLOTHS!!! WHAT never heard of such thing? We were told to use our hands. REALLY!!! When we finally arrive in the Bahamas we gathered our luggage and tried to get off the ship. WELL guess what they wouldn’t let us off the ship told us we had to go to the customer service desk. My husband headed upstairs as I stayed with our luggage. Of course the line was long as it was the entire trip due to everyone unhappy and complaining. As I am patiently waiting watching everyone leave. My husband was told he had to pay $104.00 cash before we could exit the boat?? WHY?? They had our credit card on file. Eventually they said okay and let us off the ship with no cash payment. So an hour of our time was wasted for nothing. Why were they doing this to rip people off and charge double??? Meantime as I am waiting for my husband “the cruise director” standing right next to me never said a word. One of the employees pointed out 3 blood spots on the floor to him. He never did anything about it. People walking and standing all over the blood spots. This was very unsanitary and a huge health concern. When we finally were able to exit the ship we had to locate a taxi even though we were charged $36.00 for transportation to the hotel and it was not provided. As I had mentioned above we enjoyed the hotel was very nice. Food and shower was refreshing as we were not able to do this on the ship. Which is unheard of. The drink coupons: My husband bought a pack we are not heavy drinkers of alcohol. We wanted to use some of them for soda the coupon read non-alcohol drinks can be served. We were told NO and charged the soda to the room. We paid for the coupons and should have been able to use them as we wanted. So what if the coupon was worth $12.00 and we wanted 2 $6.00 sodas. They were our coupons we should have been able to use them as we wanted. 4/16/18 we checked out of the hotel dreading the return to the ship. Called a taxi for transportation that we again paid for. Made sure we ate extra food and took a shower before we returned to the ship. We had hoped that maybe on our return trip on the ship would be better being we were off for 2 days. Well not even a little better it was a nightmare and very stressful. Surprise : NO eatable food or wash cloths. The casino pit boss (short bald guy spoke not much English) was very rude. When my husband was winning he would change the dealer. We are seasoned players and this was offensive and never seen this done as obvious as it was. This was a joke. The morning of the 4/16/18 we were so ready to get off this ship we went downstairs approx.. 8:15AM had our luggage in hand and when they scanned our cards told us we had to go to customer service desk again. NOOOOO ! We wanted to get off this ship as fast as we could. So we went to the desk with our luggage to find guess what a huge line of people mad and complaining. Waited in line for another hour handed the girl our card and she looks at me puzzled and said “YOUR CARD IS NOT BLOCKED” so guess what we waited again for absolutely no reason. She said just a minute and my husband followed her as she spoke with the same guy at the door that had no idea what is going on. Showed him that our card was not blocked. So after again waiting for nothing we were finally on our way home. This cruise vacation was not enjoyable what so ever! This was just a few highlights of this terrible trip! Thank you for taking the time to review and I am looking forward from hearing from you. And will be waiting for a refund. Read Less
2 Helpful Votes
Sail Date: April 2018
First they had no activities except a comedy show and magic show but they were good No WiFi No washcloths only bath towels Could not eat in speciality dining book by private events both nights Drink mixers very limited no bloody ... Read More
First they had no activities except a comedy show and magic show but they were good No WiFi No washcloths only bath towels Could not eat in speciality dining book by private events both nights Drink mixers very limited no bloody Mary’s and no dirty martinis cause they have no olives No cranberry juice or orange juice So much was wrong food awful Nickel and dime you And so much more Awful casino not all machines worked No room service but they advertised they do DON’T WASTE YOUR MONEY I’m not a complainer but this ship was not ready to sail we did not leave port till 8:30 pm supposed to sail at 5:30 The trip was unbearable Perfect cruise for people who don’t like to eat Never had ice in our room ice shortage they said Shops do not have anything and close early Nightmare at sea Beware please Read Less
3 Helpful Votes
Sail Date: April 2018
The Grand Classica was by far one of the worst cruise vacation I’ve ever experienced! Here are just a few things that went wrong...the water was coming out brown from the faucet, the air conditioner was not working, the key cards were ... Read More
The Grand Classica was by far one of the worst cruise vacation I’ve ever experienced! Here are just a few things that went wrong...the water was coming out brown from the faucet, the air conditioner was not working, the key cards were not working apparently the battery died and my best friend was locked out of her room, WiFi that was purchased did not work and staff WOULD NOT refund you for the purchase of the WiFi package. Every meal was COLD the moment it touched the plate, the ATM NEVER worked, sold me expired water, they could not provide any wash clothes, the only excuse they had was “it’s their first time sailing” staff was RUDE and unreasonable! Staff was not knowledgeable of the boat they did not know where anything was. There was only 1 outlet to plug anything in to be charged being that the boat came from Europe. I've actually sailed on the grand celebration there other ship and this was an extreme disappointment to say the least. Majority of the excursions were canceled. Read Less
Grand Classica Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.3
Entertainment 4.0 3.6
Public Rooms 4.0 3.6
Fitness Recreation 3.5 3.1
Family 3.5 3.1
Shore Excursion 4.0 3.3
Enrichment 2.0 2.9
Service 4.5 3.7
Value For Money 4.5 3.5

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