Sail Date: February 2019
This was my first cruise ever. 30 years old, surprised my husband for his 30th bday this week. Decided to take my 5 yr old along with us. Trip was Miami to key west to Cozumel and back to Miami. I’m surprised I’m the first one to ... Read More
This was my first cruise ever. 30 years old, surprised my husband for his 30th bday this week. Decided to take my 5 yr old along with us. Trip was Miami to key west to Cozumel and back to Miami. I’m surprised I’m the first one to review because we just got off the ship today but it was a hell of an experience! Being my first cruise I didn’t know what to expect. But we traveled from NC(13hr trio to Miami) ONLY because I didn’t want to go to the Bahamas through Charleston. I purposely drove the extra 10hrs to go further south. Well Key west was ok. Just shops and restaurants. Second day should have been Cozumel but we were woken at 6:30am with an intercom call that we had to reroute to Nassau due to a crew member being hurt and needing no to be airlifted. So Nassau was the last place I wanted to visit, hence the drive to Miami. Nassau was dirty, boring, much cheaper trip than a Cozumel trip, so I believe I should be refunded in some way. But the kicker is...we were woke up at 3am this morning by people yelling “fire!!!” Outside our room. Ship was on fire on our hallway, the whole floor 6 was evacuated to the Lido deck. I had to wake my 5yr old up, with lifejackets fearing for our lives! They handed out blankets and we were made to wait. We were there til 5:30am so of course we didn’t get a bit of sleep to begin this 13hr trip home. Our room smelled horrible of smoke and our kid has lung issues so we should have never been sent back to the rooms. (Had to get luggage and had three hours to kill til we docked). Then when leaving, floor 6(who was up since 3am due to a fire!) was not priority to get off the ship. We should have been pushed first because we have had a terrible night, no sleep...but I felt like we just got kicked to the curb and were made to sit on the deck waiting for our floor to be called. Rude. Being my first time cruising, I will prob never go thru carnival again. Ever. Unless they apologize in some way and offer some sort of compensation for one of the worst experiences of my life! Read Less
Sail Date: February 2019
So let me start off by saying if this is your first cruise it will probably exceed your expectations because you have nothing to compare it to. However this is my third cruise and the third cruise line I’ve taken . In the past I’ve ... Read More
So let me start off by saying if this is your first cruise it will probably exceed your expectations because you have nothing to compare it to. However this is my third cruise and the third cruise line I’ve taken . In the past I’ve taken royal Caribbean and Norwegian. Carnival cruise line came in last place. I’m going o review the cabin, staff, food, and activities. The cabin: (3/5) The cabin space is a decent size. It does not have a couch or refrigerator. It does have a lot of closet space, a safe, and a normal size bathroom with shampoo and body wash. The things I didn’t like the bed which is 2 twin beds pushed together to create a king bed kept sliding apart from each other. There is nothing to hold the beds together. I also did not like the tv program was recorded shows and movies that kept playing over and over again the whole cruise. For those moments I wanted alone time in the room It was grueling watching tv. Staff: (2/5) The majority of the staff were awful. They had bad attitudes and acted like they did not want to be on board. I actually had a incident where a manicurist was talking trash about her client in front of me to her coworker. The manicurist called her client classless. I had another incident where I was asking a staff a question about the shi. he was so rude he interrupted me mid sentence, he was in such a panic so I told him to relax and asked him to let me finish. All he was doing was cleaning tables at the lido buffet room along with the 5 other staff , so I’m not sure why he was so rude. If you ask any of the other staff a question they either don’t know the answer, give you the wrong answer, or give you the right answer with an attitude. The staff was very lackluster. The only staff that I had a good experience with was our housekeeping,room attendant Rita and Deon the cruise activities director. Rita was very kind and helpful and Deon was fun, energetic and kind. The housekeeping made sure to smile and say good morning. Food: (2/5) The only food that was good was guys burgers. The lido buffet and fantasy/ecstasy dining room food has no flavor or seasoning. Activities: The activities onboard were average. The comedy was entertaining, comedian was funny. The music and show trivia was the best especially the ones the Deon hosted. Embarkation: This was a smooth, easy, and fast process. No problems here getting on or off the ship. Excursion: we did Damajagua waterfalls adventure through carnival. This was one of the most exhilarating and adventurous excursion we have done so far. Me and my partner jumped and slid down waterfalls into a river. First WARNING: there is a 40-45 minute hike uphill. This hike was so VERY difficult for someone like me who is not in shape however it is so worth it and it was a great way to work out. The first jump has 2 options to jump or take the ladder down into the river . 2nd WARNING ⚠️ The water is very cold. One lady went into shock when She went into the water she panicked because of the water temp and the floorless bottom of the water. We had life jackets so no one would drown. It is required to have water shoes they have rentals for $8 which were probably professional water shoes. I wish we would’ve rented versus buying them at Walmart. The tour guides are extremely helpful and they pretty much carried the terrified women down each waterfall. The tour included 7 slides and there was a guy who took pics and videotaped the adventure. At the end they sold the pics and video for $50. Read Less
Sail Date: January 2019
I absolutely love my Carnival Cruises. You get a warm welcome as soon as you embark on the ship. Everyone is smiling and waiting to answer your questions.We traveled to Cayman Islands and Jamaica with 2 days of sea days. Our stateroom ... Read More
I absolutely love my Carnival Cruises. You get a warm welcome as soon as you embark on the ship. Everyone is smiling and waiting to answer your questions.We traveled to Cayman Islands and Jamaica with 2 days of sea days. Our stateroom steward was very friendly and I love how he memorized all our names. The cabin was clean but there when my husband took a shower the bathroom floor flooded. There was a hole on the floor and they had duck tape to cover it. They should do a better job with repairs. I signed my 12 year old daughter for camp but she refused to attend it. I think they should have more entertainment for teenagers. We went to our sit down dinner every night and the food was really good and the service was impeccable. Carnival does an outstanding job making sure their employees provides outstanding service and that is important for me. We did not do excursions at Cayman Island or Jamaica, however, we did get off the ship and took a taxi to the nearest beach at both destinations.Disembarkation day was horrible. The ship was unable to dock in Miami at the scheduled 8:00 am time because of rough waters. This delayed our disembarkation by many hours thus leaving us to sit around waiting for them to call our cabin floor. Once we got off the ship we had to stand in line for about half an hour to go down to get our luggage and go through customs. Overall, the service of the employees was outstanding. I know that these people leave their countries for months without seeing their families and they work diligently all day and night to service us, the customers. I appreciate each and everyone of them and you can best believe that my next cruise will be with Carnival !! As a matter of fact, I booked a cruise to Cozumel on Carnival Paradise in May!! Can't wait !! Read Less
3 Helpful Votes
Sail Date: January 2019
Husband and i took this trip as our first getaway kid free. We booked this particular one as they were places we hadn't been and at a great price... plus was just the right amount of time away. I was a little nervous after reading ... Read More
Husband and i took this trip as our first getaway kid free. We booked this particular one as they were places we hadn't been and at a great price... plus was just the right amount of time away. I was a little nervous after reading some reviews, but we had a great experience! The staff were friendly, room was always clean(outside room with picture window), the ship was clean, food and drinks were good, and the cruise director Deon was amazing! It is a smaller ship and older, so there is less.. but we always found things to do between shows and other things going on around the boat. Deon was awesome about letting everyone know what was happening and keeping everyone entertained. Our ports were Ochos Rios and Grand Cayman. Getting off the ship was a bit of a hassle at both ports, but have had the same experience on other ships. we would absolutely go again. Read Less
Sail Date: January 2019
I'm almost shocked at some of these reviews.. Knowing I was on the ship at the same time as some of the people who gave negative reviews! I never smelt sewage on this ship, I went between all floors, and never smelt it once. I promise ... Read More
I'm almost shocked at some of these reviews.. Knowing I was on the ship at the same time as some of the people who gave negative reviews! I never smelt sewage on this ship, I went between all floors, and never smelt it once. I promise you I am very sensitive to smell and would have noticed. This was my first cruise so i cannot compare this ship to any others. I 100% enjoyed myself and having been back for only 2 weeks I am already trying to find people to book another trip with. The only bad experience I had was Jamaica. The people on the island who harass you ruin the experience. Not the ships fault, but I would never go back to Jamaica for this reason. My family could not even talk to each other due to getting interrupted every couple minutes. My room was always spotless and the cleaning staff remember your name and address you every time they see you. The food was acceptable. The burger place was the highlight of the food options. Read Less
1 Helpful Vote
Sail Date: January 2019
I’ve gone on four cruises including this one. This is my third ship; i went on the Carnival Victory twice and on a Royal Caribbean ship once. I enjoy carnival’s friendly staff and excursions and affordability. This was the best value ... Read More
I’ve gone on four cruises including this one. This is my third ship; i went on the Carnival Victory twice and on a Royal Caribbean ship once. I enjoy carnival’s friendly staff and excursions and affordability. This was the best value trip around this time of year considering number of nights, ports, and total cost, according to a spreadsheet I had put together. The cruise director, Deon, was great. Very energetic and friendly with an infectious joy. The staff were all pretty friendly. I like that they make the effort to remember your name and smile and say hi when they see you. The ship itself is in poor condition. There is a very distinct smell of sewage at decks 3 through 7 in the hallways. There are only two laundry rooms with 3 W/D combos and 2 ironing boards each. The ship’s body has a lot of rust and old water stains. Our bathroom had half its lightbulbs out. There is only one outlet in the room we were in (interior double porthole), as well as one outlet in the bathroom that will only work if you have the light switch on. The shower water pressure is good, and the water gets hot almost instantly. It’s pretty difficult to get drinking water. There aren’t any water fountains of any sort. You can buy bottled water for $3.75 or go to the dining halls, or drink the water from the sink. Activities on the ship weren’t too varied. Karaoke, live music, and shopping took up most of the docket. I was happy to see the love & marriage show in the schedule, but wish there was also a battle of the sexes game and some other games with audience participants. With three of our five days being at sea, a better variety of hands-on events and not just performances would have been more stimulating. The excursions we took were amazing! Dunn’s River Falls and Zip line in Ocho Rios Jamaica was adventurous and fun. Rides to excursion weren’t too long. The Kayak and stingray City was absolutely the highlight and my favorite thing out of all cruises I’ve taken so far. We kayaked at a leisurely pace through the mangroves and saw lots of iguanas and even got to hold a jellyfish. We had ample time in stingray city. Everyone got to hold the stingray and take pictures, with time to spare. Be prepared to bring cash to tip your excursion guides and drivers. Despite the great excursions, the poor quality of the ship really brought down the experience for me. I’m not a seasoned cruiser quite yet, but in comparison to the three others I’ve taken, this is the worst ship by far. I just couldn’t get over the smell. They also didn’t have any staff performances at dinner time, which was always my favorite part of the carnival cruises. Any time we had to disembark the ship, it took almost 30-45 minutes and it was hectic and unorganized. They could easily have cut the time in half if they had opened another line (which they definitely could have—there was a whole lane just not being used) for onboarding and offboarding. I hope they retire this ship soon. Dining options were good. Our server always forgot my soda whenever I ordered one, though. They would charge me and then I would have to ask for it again halfway through my main course. I personally don’t think the soda package is worth it unless you drink 2+ sodas at lunch and dinner. You have to go to the bar to get sodas for lunch. Other ships I’ve been on had Coca Cola Freestyle machines to dispense soda at your own leisure. Read Less
1 Helpful Vote
Sail Date: January 2019
This was my first cruise. As we entered the ship, everything seemed alright. When we became more accustomed to the ship, I started noticing things. The chairs on the main deck with bird feces on the side and parts around the main deck ... Read More
This was my first cruise. As we entered the ship, everything seemed alright. When we became more accustomed to the ship, I started noticing things. The chairs on the main deck with bird feces on the side and parts around the main deck smelled like sewage. Very disgusting. The buffet food was mediocre and best and the crew rarely smiled. The stench of weed engulfed the hallways, just to paint a picture of the type of people were on board. Everything was overpriced from $25 dollar mini sunscreens, $270 massages, and $3.75 waters. It was definitely not an “all inclusive” experience. When we docked to go to Jamaica and the Grand Cayman Islands, we had about 3 hours to acutually enjoy ourselves as waiting in line and disembarking took a lomg time as well as returning back on the ship. I will say that the cruise director Dion was very energetic and engaging with the passengers as well as the cleaning crew who did a great job. Overall, if this is what cruises are like, I’m never going back on one again. Read Less
2 Helpful Votes
Sail Date: January 2019
My daughters booked this cruise for themselves and several college friends and I tagged along. I was reading the reviews after she booked and got very worried! We've been on Carnival cruise before but never this ship. I literally ... Read More
My daughters booked this cruise for themselves and several college friends and I tagged along. I was reading the reviews after she booked and got very worried! We've been on Carnival cruise before but never this ship. I literally imagined I was going to be stepping into a sewage filled, awful smelling, very very very old, dated ship with disgusting food and boring entertainment. Let me ASSURE you~ this is NOT the case! 1st off- embarkation was a breeze. We were at the Miami port. We selected a 12;30-1;00 arrival time but decided to get to the the port early- hoping there was a slim chance they'd let us on early. We arrived at 11:15, were immediately sent through the line, checked in and ON the ship eating lunch at 11;45. Super easy, fast, friendly process. We stayed in inside state rooms (1st time -had ocean suite before) - 3 of us in each room. We stayed in R59 and R63. I was pleasantly surprised by how much room we had. Tons of storage space - 2 huge closets with a safe and suitcases all fit nicely under the beds. Rooms very clean. Beds were very comfortable and made up every night -I slept on the twin trundle that pulled down. I'm not sure I'd ever spend the money on a suite again as it's double the price. We were never in the room anyways! Dion was the cruise director and this guy is truly passionate about his job. He is highly entertaining, engaging and hilarious in every single aspect. Thank you Dion!! Hidy Ho~ I gotta Go! The buffet food was plentiful and tasty~ Im not a huge fan of buffets but so many choices- never had a problem finding something I liked. Pizza open 24 hours. Guys Burgers were a big hit with all the teens. The sit downs were fabulous- some of the best salmon I've ever tasted. The only complaint is that the portions were very small in comparison to our last cruise. A few nights, we ended up scarfing down pizza about an hour later because we were still hungry! The game show was a riot, the comedians were fabulous and the other shows were fun too! We chose the express check out- carried our own luggage out so we could get off ship quickly. Left at 7:45 am. Took about 15 minutes from leaving our room to stepping into our shuttle back to the hotel. This is a fantastic cruise for the money. I would highly recommend it for 1st time cruises or if on a tight budget. The ship is clean, the staff is amazing, you will get so much bang for your buck. Read Less
Sail Date: January 2019
As I first boarded the ship, I wasn't prepared for how small and aged the ship was going to be. Being my 7th cruise, this was the smallest ship I have cruised on. The overall decor of the ship was outdated (carpets, walls, signage, ... Read More
As I first boarded the ship, I wasn't prepared for how small and aged the ship was going to be. Being my 7th cruise, this was the smallest ship I have cruised on. The overall decor of the ship was outdated (carpets, walls, signage, etc.) and everything was purple. As far as entertainment on board, the broadway style shows and comedian acts were both fantastic. Our cruise director, Deon, was funny, energetic, and new how to keep a crowd entertained. The food quality on board wasn't terrible, but I have had better food on other Carnival ships. The selection of food was great though with many different options at both the Lido deck buffets and in the dining rooms. The dining experience in the dining room was great. All of the staff are friendly, remember your name and food preferences, as well as put on some good entertainment during dinner. I have always been a fan of Carnival's drink selection and quality of drinks. I highly recommend the Cheers Program if you are going to have more than 5 drinks a day. The Alchemy Bar is my favorite bar on board. They have the best quality drinks and the bar staff is always friendly and knowledgeable. The ports that we went to were Princess Cays and Nassau, Bahamas. This was my first trip to Princess Cays, which is one of Carnival's private islands. You are able to get off the boat and find a beach chair right by the water. The food on the island is included so you don't need to go back to the ship for lunch or buy lunch like at most ports. You are able to buy drinks from the bartenders that will come right up to your chair and charge them to your stateroom and not have to worry about having any cash. As far as Nassau, I must say that I am not usually a fan. You have to take a taxi to pretty much anywhere you want to go, there is not much to do right when you walk off the ship. This is definitely a port you want to book an excursion at so that you have something planned getting off the boat. Overall, I thought this cruise was a good value for what you pay for. Staying in a suite made the trip better. Having our room accessible very close to the Lido deck was great. Having priority embarkation/debarkation as well as priority getting on the water shuttles was well worth it as well. Read Less
Sail Date: January 2019
I was invited to join a birthday group traveling to the Bahamas. We cruised on the Carnival Sensation. The staff was quite friendly, I must say! Our steward was very outgoing (the three times we saw him), our dining room service team of ... Read More
I was invited to join a birthday group traveling to the Bahamas. We cruised on the Carnival Sensation. The staff was quite friendly, I must say! Our steward was very outgoing (the three times we saw him), our dining room service team of Alex, Soe, and Karla was magnificent, and the cruise director Deon kept the party going! Those were the very best parts. The cruise ship is kept pretty clean. I could not rave about our housekeeping team or our steward, who was never available by the direct line that he offered to us on the 1st day. Bathroom was not kept clean or stocked until day 2/3 or so, which was disappointing. Regarding the food...the reviews on this site are accurate in that the buffet, IMO, is terrible. I chose to stick with Guy's Burger Joint (surprisingly delicious), the Blue Iguana (tasty taco bar), and the Main Dining Room fare. I really wish that there were other dining options; I got pretty tired of having burgers and tacos almost every day for lunch. The main dining room was the best bet (brunch/dinner only). The portions are tiny, considering the limitless dining offering (you can enjoy as many dishes as you'd like--the entire menu can be had for dinner). We chose open dining, too, which was a nice flexible option. We also enjoyed the Cheers alcohol package, which I HIGHLY recommend. The bartenders are pretty slow-moving, and not super friendly, unlike the rest of staff...however, the package pays for itself in 5 drinks or so throughout the course of the day. The cruise ship director Deon made a BIG impact on this trip. He livened up every night (and day) with his beautiful singing voice, great sense of humor, and vivacious personality. My sister is booking another trip solely because of him, so...there you have it! The nightly entertainment, games, and shows were available almost everywhere, so there truly is ALWAYS something to do. There are also quiter activities like board games in the library, yoga/morning stretch, gym time, and more. The ports-of-call were delightful. Princess Cays was beyond beautiful. Nassau was more authentic, but I found it to be a lot less clean than expected. The straw market was full of repeated stalls, but I was able to get great, "handmade" gifts well within my budget. I also especially enjoyed a vendor in the promenade near the Tortuga store (where I also tasted some great rum and cake, and the ladies were so friendly). I would have liked to have traveled off the main thruway, but was nervous about going it alone. I also voided the jeweler's row that we were encouraged by the cruiseline sales team to visit; it was not for me. Overall: a nice and relaxing trip with the girls. You could not beat the options for "fun," for which Carnival is known. There are activities abound and a lively spirit brought about by the Cruise director and friendly staff. The affordability, as well, probably can not be beat. I would like to try cruising again, perhaps on another line or a nicer ship (the Sensation is outdated, apparently), as I would love to have more dining options. I looked forward to eating well on this trip, and was a little disappointed. I enjoyed my vacation nonetheless. Read Less
Carnival Sensation Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 3.5 3.7
Entertainment 3.5 3.7
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.6
Family 4.0 3.6
Shore Excursion 4.0 3.7
Enrichment 2.0 3.2
Service 4.0 4.1
Value For Money 4.5 3.8
Rates 3.0 4.3

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