Sail Date: June 2018
This was my first cruise with Carnival and it will be my last. Embarkation and disembarkation was somewhat chaotic but tolerable. The ship itself is older and a little outdated. Our cabin steward, Sean, did an excellent job and was very ... Read More
This was my first cruise with Carnival and it will be my last. Embarkation and disembarkation was somewhat chaotic but tolerable. The ship itself is older and a little outdated. Our cabin steward, Sean, did an excellent job and was very friendly. The room was nice enough but could of used some updating. My husband is 6'3" and couldn't stand up fully when showering which was a pain for him. The worst part of the cruise was the food. The buffet was bland and not made of foods I normally eat. Guy's Burger Joint was good but you get tired of burgers and fries. The pizza was normally burnt on the edges but my teenage sons ate it more than anything else on the boat. The entertainment was okay, but I was expecting more variety. The casino was fun if you have money to blow. The Bottomless Bubbles that we paid a lot for was a joke. My sons had to go to the BAR to get a soda which I found to be unacceptable. And, they only had canned soda on board the ship. Totally ridiculous! The ports were nice enough but the shore excursions were over priced for what we received. One had lunch included and it was bland rice, peas and carrots and chicken or pork. Maybe they were going for a local flair with the lunch, but it was disappointing. We cruised with Royal Caribbean in the past and they'll get our money the next time we go on a family cruise. Carnival nickel and dimes you for everything so you end up spending a small fortune when you think you've already paid for everything beforehand. Oh and be prepared for a 15% gratuity to be added to EVERYTHING from drinks to goods you buy at the Fun Shops. I feel that I should have a choice of when to leave a gratuity and not have it forced on me. The whole cruise left a bad taste in my mouth for Carnival. Read Less
Sail Date: June 2018
I have always been a Royal Caribbean cruiser, so I thought I would give this one a try with a friend. That will NEVER AGAIN happen. The ship is old and extremely outdated. The food is absolutely not up to cruise expectations. There is a ... Read More
I have always been a Royal Caribbean cruiser, so I thought I would give this one a try with a friend. That will NEVER AGAIN happen. The ship is old and extremely outdated. The food is absolutely not up to cruise expectations. There is a $20 fee for certain foods (ie. lobster, steaks, etc..) in the dining room. I have never heard of such a thing. The beauty of cruising is not having to deal with those things. It is a different waiter every night so they do not get to know you and have nothing ready for you. The dining room staff was unfriendly to say the least, with the exception of only a few people. Bar staff was very slow at nearly all bars except till I found Alan in the bar by the casino. He was awesome! Our room attendant only made our room up completely 2 out of the 5 nights. The other days the bunks were left in the down position making it difficult to move around the already small room. Excursion towels were never left in our room even though the daily news told us to take the blue towels located in our room to the beaches. Rarely did you find a Purell hand sanitizer station that actually had Purell in it. The main thing that sealed the deal for taking the time to write this review is the fact that a guy was hammering away on some metal railing right outside our stateroom at 8:00 AM. Despite us telling him that kids were sleeping in the room. Overall this ship was a huge disappointment. I highly recommend spending a little extra on a better boat. I would not cruise this ship again even if it was free. Read Less
Sail Date: June 2018
Limited to travel in June I would love for carnival to retire the ship sensation and use a newer ship for This Bahamas destination. I don't have the opportunity to cruise on the newer ships because the cruise line uses the same ... Read More
Limited to travel in June I would love for carnival to retire the ship sensation and use a newer ship for This Bahamas destination. I don't have the opportunity to cruise on the newer ships because the cruise line uses the same ships in June to this destination. I take my parents with me and they deserve to cruise on the newer ships. Come on Carnival make that change for my parents and all the other cruisers who deserve to experience the newer ship. Atlanta Ga 2018 carnival did an excellent job with embarkation and debarkation. We arrived at 3p to ship. The process was fast and easy. The staff was nice. They were smiling and very pleasant. We needed to wheelchairs and help with our luggage and they had them readily available. I liked Guy's hamburger station. The food was delicious The omelet station was good also. Come on Carnival make that change for my parents. Read Less
2 Helpful Votes
Sail Date: May 2018
My sister and I have started to do a cruise every year around may/beginning of June. We first started with Royal Caribbean and decided to choose carnival this year. The cruise left out of Miami (would definitely rather leave out of Miami, ... Read More
My sister and I have started to do a cruise every year around may/beginning of June. We first started with Royal Caribbean and decided to choose carnival this year. The cruise left out of Miami (would definitely rather leave out of Miami, instead of Port Canaveral.) Since we had a suite we had the choice of getting on the boat between 11:30 to 3. Loved this because we could get on right away, unpack, and start vacation. We got onto the cruise ship around 11:30/12 and it was a pretty easy process getting through security, etc. But like I said we had priority/early boarding so that could be why. The ship wasn't as bad inside, being one of the oldest ships but it had a horrible smell throughout. Sometimes so bad at certain bars we couldn't even sit and enjoy our drinks. The smell was a mix between sewer and propane. The suite was huge for a cruise ship, plenty of storage, counter space, and enough room to comfortably fit two twin beds and a couch that turned into a full size bed (btw very comfortable beds.) Awesome view from our balcony and plenty of privacy from neighbors. The bars and buffet were already open and ready to go. Make sure you get the drink package!! 15 drinks a day "free"- wine, beer, mixed drinks, soda, water, etc. are all included in this. There was a great bar called alchemy that made some of the best drinks I've ever had- and for free! These drinks would be upwards of 15$ anywhere else, and probably on the boat as well. The buffet was terrible. Worst buffet food I've ever had. Not many choices for breakfast/lunch. If you have the dining package for the Fantasy or Ecstasy Dining rooms be aware that the service is slow and the portions are small-but you can order however many items you'd like. Make sure you make friends with the bartenders- bar service can be very slow and they will remember you and take care of you! I wish i remember some of their names because of how awesome they were. Others not so much. It shows a lot when a person can remember you name after meeting 2,000 other people for months at a time. Entertainment was eh, at best. Not the best performances so I stayed away from the shows. There is always great entertainment at the Fantasia Main Show Lounge (the closest bar to to the casino.) Casino was alright-nothing special. Port of call #1 was in the Key West. Make sure to get up early because you are only there until 1. More time would have been nice. Second port of call was Cozumel Mexico! I love mexico and had a great time. Definitely spend some money on an excursion. Theres not much to do right at the port and you need to uber to get anywhere else. We did swimming with the dolphins through "Dolphinarias." We had the "vip" package which was a small group, free lunch (really good food) and drinks. It goes from 1-5 I believe but we left after swimming with the dolphins and lunch. Disembarkation means get off the boat as quick as you can. They have only a few hours to get the boat ready for 2,000 more people so its understandable. But I wish it went a little differently. I would recommend this cruise for anyone really, but it was really fun for two girls in their mid twenties. Don't come with the highest expectations but expect to have a great time. Read Less
5 Helpful Votes
Sail Date: May 2018
I went on a Carnival Sensation Cruise from 05/17/2018-05/21/2018. It was the worst experience of my life. We got on the boat at 11 am but was not allowed to go to our room until 1:30. When we first arrived on the boat it was pouring with ... Read More
I went on a Carnival Sensation Cruise from 05/17/2018-05/21/2018. It was the worst experience of my life. We got on the boat at 11 am but was not allowed to go to our room until 1:30. When we first arrived on the boat it was pouring with rain and everybody was waiting in line for the 2 food options available. Since it was raining and we weren't allowed in our rooms, I sat in the hallway for 3 hours hoping the trip was going to get better. When we finally got into our room it was disappointing. We paid for a king size bed but what we got was 2 twin beds pushed together that continued to pull apart as the ship rocked. Our Cruise was schedule to tour Half Moon Cay and Nassau. The weather prevented us from visiting Half Moon Cay so we detoured to Freeport. Online Carnival advertised beautiful clean beaches. I didn't get so lucky as to see where those pictures were taken. The port the ship drops you off at is a worn down industrial manufacturing junk yard. The Bahamas were hit by Hurricane Irma in September 2017 and it definitely shows. There is debris everywhere and no sign of renovations. Online they have the captivating title of WaterWorks included. "Carnival's onboard waterpark" it's actually 1 slide, 1 pool, and 2 hot tubs for 3,000 people. The water is freezing and if you mange to squeeze your way into the hot tub you will be accompanied by children screaming and splashing water into your face and drinks. Online they claim "The world you'll find yourself in is one of complete peace". This couldn't be further from the truth. More like you will find yourself stuck in the middle of a frat party with no escape. There is no such thing as a good night sleep with drunk people wandering the halls at all hours yelling at the top of their lungs, children running up and down the halls, and your neighbors toilet that never seems to stop flushing. If you are sober I do not recommend The Punch liner Comedy Club where you will listen to grown men complain about how nobody is laughing at their jokes. If you are sober I also do not recommend their food. Lets start with room service. Your breakfast is limited to the food you can find at the Dollar Tree: bagels, yogurt, cereal, and juice. Far from their "extensive room service menus". Their lunch and dinner free options aren't much better: caesar salad, ham and cheese sandwich, or PB&J. Their room service menu is comparable to what you can find in your fridge at home. The restaurants are limited to The Dining Room, Guy's Burger Joint, Blueiguana Cantina, and The Carnival Deli. 4 restaurants may seem like a like but remember you are eating 25 meals onboard. Those options become less appealing as the trip goes on. Plus they weren't amazing in the first place. I believe the cruise is hoping everybody gets drunk enough to not notice how mediocre the food is. Lastly terrible customer service. If you are not ordering an acholic beverage, the bartenders will ignore you because they believe you will not tip them. If you request to speak to a manager at guest services, they will give you the run around as to why nobody can help you and why you must wait till after your cruise to file a complaint. I filed a complaint on 05/19/2018 and demanded to speak to a manager. The guest service representative gave me a number to call after the trip was over and said that was all he or anybody on board could do for me. Read Less
Sail Date: May 2018
I chose this cruise because I thought it would be a good way to travel on holiday and I have been on several cruises before and have had very good experiences in the past. This cruise however, was a huge disappointment. I will say that the ... Read More
I chose this cruise because I thought it would be a good way to travel on holiday and I have been on several cruises before and have had very good experiences in the past. This cruise however, was a huge disappointment. I will say that the services in the dining room and the staff that cleaned our room were excellent but that was the extent of it. I preordered a Wi-Fi plan before embarkation and the Wi-Fi plan barely worked the entire trip. In the past when I had a Wi-Fi plan I never had issues with getting the Wi-Fi to work but on this trip the Wi-Fi hardly worked at all and I didn't have a cheap Wi-Fi plan either. I know you can't control the weather but it rained/was cloudy the entire trip and we ended up having to change port of call one day. Instead of going to the planned Half Moon Cay (which was the whole reason we even booked this particular trip) we ended up going to Freeport and had to book an excursion for that day. It was so windy that you couldn't even enjoy the beach. The next day in Nassau when we went to our planned excursion we ended up leaving nearly 30 minutes later than the planned time because we were waiting on late arrivals even though we were told to be on the pier by 10:00a.m. and the ticket time said to be there by 10:15a.m. and the departure time was set for 10:30a.m. The ship ended up calling us back about an hour before our planned time (3:30p.m.) so we ended up having to leave at 2:00 p.m. because it was a half hour boat ride back to the pier where the ship was docked. We got to the beach that day around 11:40a.m and ended up only getting about 2 hours on the beach and we were actually supposed to have 4 hours (that's what we paid for when we booked it). The first day in Freeport when we did the excursion I have to say it was very organized. The second day in Nassau when we did the excursion it was nothing but chaos. I think this has a lot to do with the fact that at the island where the beach is they have a lot to do. They have the stingray adventure, swimming with dolphins, the private cabanas, swimming pools, and the beaches. Everyone who signs up to do one of those things (and possibly something else) goes to this island. It was chaos getting there and it was chaos getting back. At one point I wasn't even sure I was still in the right place to get where I was supposed to go. Read Less
2 Helpful Votes
Sail Date: May 2018
small ship usually we prefer not so much trouble getting into shows, casino was small and not much going on, left two shows not keeping our interest, asked to leave our cabin so they could clean it several times, they spent more time in ... Read More
small ship usually we prefer not so much trouble getting into shows, casino was small and not much going on, left two shows not keeping our interest, asked to leave our cabin so they could clean it several times, they spent more time in my cabin then i did, asked for compensation, 50.00 on board credit on my next cruise, my next cruise will not be with carnival and we are gold members!!! asked for catsup at dinner and never received it, vip tender but no one knew anything about it i was at guest services four times, asked for ice in my room and it didnt appear, ordered room service because we didnt go to dinner and they now charge for room service, left my bottle of rum i purchased there because the line was so long i was going to miss my flight hope they enjoy it, called customer care,but they really dont care, someone else will book the room Read Less
Sail Date: May 2018
This being my 4th Carnival cruise...6th cruise total, I was shocked and extremely disappointed with the overall service, hospitality, and food during this cruise. Carnival cruises in the past have set a standard with me that I've grown ... Read More
This being my 4th Carnival cruise...6th cruise total, I was shocked and extremely disappointed with the overall service, hospitality, and food during this cruise. Carnival cruises in the past have set a standard with me that I've grown accustomed to and love, and the Carnival Sensation was truly a disappoint to say the least. I'm used to being greeted when staff passes, not have them darn near scrub up against the wall to keep from having to acknowledge you at all. We experienced so much rudeness and so much attitude during the first couple of days that we just gave up on expecting anything positive from crew members. Something as simple as asking for directions to a certain part of the ship we encountered sucking of the teeth... REALLY! At our FIRST breakfast in the dinning room we requested Danishes for our table and the server had the nerve to exhale as though he was exasperated with us. This we did complain about and were moved to a different section. On Lido deck that same evening my girlfriends and I wanted to enjoy a pitcher of frozen Margaritas, the bartender proceeded to fix it on the rocks and when we told him that we wanted it frozen he literally THREW THE PITCHER into the tub bin behind him telling us LOUDLY "It doesn't come frozen"! The entire cruise our sink and shower were clogged and would overflow easily if we hadn't been careful and patient enough to not let it happen. This was reported to FIRST night of the cruise, and when we left... it still hadn't been fixed. I could go on...and on with complaints and the awful experience of this vacation but as bad as everything was as a whole I'm sure Carnival is aware way before my complaint today and obviously have chosen to do NOTHING. As much as I LOVE Cruise Vacations... IF SENSATION is the only ship sailing... I would NEVER CRUISE AGAIN!! After this Cruise, I'm strongly considering experiencing some of the other lines... I doubt if anything can be a worse experience than being trapped on Sensation for 5 days! I'm so easily satisfied, and I'm careful when having to make complaints especially where people's jobs are concerned. But things were so awful on this trip that I just couldn't let it just slide by. Not to mention that this was my most expensive trip of all if I'm not mistaken, which is another thorn in my side. Other cruises I've been on haven't been PERFECT, but the good always out weighed the bad so much that I didn't mind the other minor things... NOT THIS TIME! Things were so bad that we actually joked about this ship either being where newbies go to train but just not grasping it, or where the staff that are being let go are positioned until they disembark. The highlight and CARNIVAL HOSPITALITY that I've grown to love was consistant with Kirby - Lido Deck Server. He was the ONE person that provided the kind of service, fun, and memorable laughs that I've grown to love since traveling with Carnival. Kirby was ALWAYS quick, easily accessible, made suggestions, remembered our names and what we liked. Yes, Kirby is that stuff that other Great Carnival Staff are made of. Read Less
Sail Date: April 2018
I was a bit apprehensive after reading some of the reviews. This ship is older but it was clean and the service was awesome. The food was average but I'm not a big eater so that didn't bother me any. The food in the dining room was better ... Read More
I was a bit apprehensive after reading some of the reviews. This ship is older but it was clean and the service was awesome. The food was average but I'm not a big eater so that didn't bother me any. The food in the dining room was better than the buffet food though. I'd definitely get a balcony room again, we spent quite a bit of time out there chatting and listening to music. The elevators were really slow, we only used them once in 5 days. We didn't mind climbing stairs but it would be difficult for anyone with mobility issues. We never used the pool, it was always pretty crowded. They may want to look into adding another pool. We spent our days at shore on the beach anyhow so the pool was really a nonissue for us. There weren't a whole lot of kids on this cruise which was a plus for us. We were looking for peace and quiet. I'd do this cruise again. Read Less
Carnival Sensation Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 3.5 3.7
Entertainment 3.5 3.7
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.7
Enrichment 2.0 3.2
Service 4.0 4.1
Value For Money 4.5 3.8
Rates 3.0 4.3

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