Sail Date: July 2018
July 30-August 4, 2018...I decided to take my son on a cruise the week before he went off to college. We were so EXCITED. I had cruised before, but he had never. The boarding of the ship took less that 15 minutes, so I thought wow this ... Read More
July 30-August 4, 2018...I decided to take my son on a cruise the week before he went off to college. We were so EXCITED. I had cruised before, but he had never. The boarding of the ship took less that 15 minutes, so I thought wow this will be great. HOWEVER...We got to our cabin and the toilet was dirty. We called the cabin steward. He and the supervisor came and began cleaning the bathroom. I begin filming. The supervisor said, "We are cleaning please do not film." I replied it should have been cleaned before we arrived. Then, they went to flush the toilet and realized...there was no water in it. So, they called a plumber. He fixed it. The next morning, again there was no water. So, we waited for the plumber. An hour later, he fixed the toilet. We returned later that evening and again, there was no water, so we had to use the public restroom. Finally, he returned and fixed it again. The next day we went on our excursion which was a disaster as well, but we got over it. Only to return to our cabin and the carpet was completely wet....The toilet had leaked. So, the plumber came again. The next morning, we left to shore and when we returned we were not able to get into our cabin. The Steward tried and neither was he. Thirty minutes later, someone came and said the batteries had shorted out and they have to remove the digital panel to reset it. This took another 30 minutes to fix. We went on our way to try to enjoy ourselves while we waited. We returned and THE TOILET was not working. So, for all of our troubles, we received a dink coupon and $50 cabin credit...Are you serious!! Let's not talk about the food.....Previously on a cruise the captain's dinner was the best night...NOW YOU HAVE TO PAY an additional $20 if you want anything special. This was my son's first cruise and supposedly our time together before he leaves. It was Horrible. Horrible Horrible. Each time I had to go to guest services and wait in line for an hour or more. They have 2600 people on board and 2 people working guest services. HORRIBLE HORRIBLE HORRIBLE.....The ship was old, the windows in our ocean view were so dirty we could not see out of them. Some of the railings on deck were taped with blue caution tape. This is a horrible ship. UGH! Read Less
3 Helpful Votes
Sail Date: July 2018
I choose this cruise for the entire family (14), 4 cabins. We had first timers and recurring cruisers. Our embarkation was fast and smoothly for all of us. I had every one doing their check in online , definitely recommend ,which help ... Read More
I choose this cruise for the entire family (14), 4 cabins. We had first timers and recurring cruisers. Our embarkation was fast and smoothly for all of us. I had every one doing their check in online , definitely recommend ,which help with the transition. For disabled assistance, the check in was fast too. I had requested wheel chair assistant for my parents ahead of time. We had 4 children during the trip, they loved the water slides, golf courts area, arcade, pool & the children clubs, recommend online registration for kids activities. This ship is one of the old one from carnival. Very simple, not much entertainment and activities onboard. Dance club not much options; DJ sucs no variety in music selection. Cabins were simple, small and some structures deteriorated.We had ocean view and inside cabins. The worst room service take long to bring your request. All shore excursions were bought at ports, cheaper.Yes will go again. Read Less
1 Helpful Vote
Sail Date: July 2018
Family vacation with friends, the cruise was on 4 days , 2 days was at sea with not much todo and one of the days was at half moon cay which was just hanging at the beach all day, no shopping just on the beach! And the free water and ... Read More
Family vacation with friends, the cruise was on 4 days , 2 days was at sea with not much todo and one of the days was at half moon cay which was just hanging at the beach all day, no shopping just on the beach! And the free water and lemonade was too far away to walk back and forth! The food could have been better on the cruise, no variety same food everyday! Orlando and Deon were great entertainment! But overall the trip was nothing to brag about! Oh and Naussau was much better. We ordered more room service than anything! I don’t want to see another hamburger! Because that’s mainly what I ate because they didn’t have a good variety of food! The staff was friendly! Oh the sit down dinner at night was terrible. It took over 40 mins for our food to arrive and then my food was not seasoned at all! Then they charged my husband $25 gratuity and he didn’t even go to dinner! Read Less
2 Helpful Votes
Sail Date: July 2018
The entertainment on this ship is literally amazing! The cast should be on broadway not a cruise ship! They are dedicated to making it as amazing for you as possible! They take their time and make everyone feel special! The room attendants ... Read More
The entertainment on this ship is literally amazing! The cast should be on broadway not a cruise ship! They are dedicated to making it as amazing for you as possible! They take their time and make everyone feel special! The room attendants are awesome! They work way to hard! I hope they are paid as such! Everyday my 9 year old was greeted with a different towel animal on the bed. She loved it! The food wasn’t always to my likening but it’s impossible to please everyone! The only thing that would have made this cruise better was more shows!! I couldn’t get enough of the shows! The cruise director Orlando was the funniest guy ever and it took me a little bit to understand his Jamaican accent by once I did he was absolutely hilarious! Thanks to everyone who made this vacation amazing!! I work hard all year long to be able to enjoy vacation and my money was well spent! Read Less
4 Helpful Votes
Sail Date: July 2018
I recently sailed on the Carnival Sensation from 07/07/18 - 07/12/18. Upon boarding the ship there was a very strong sewage smell. We initially thought it was the ship emptying their tanks, however as the cruise progressed the smell ... Read More
I recently sailed on the Carnival Sensation from 07/07/18 - 07/12/18. Upon boarding the ship there was a very strong sewage smell. We initially thought it was the ship emptying their tanks, however as the cruise progressed the smell continued. At that time I chose to not let it affect my vacation, while annoying I wanted to have fun. My cousin was getting married on the ship. On day 3 my husband and I realized we were showing in brown water. I immediately stood in line at Guest Services. I was offered an apology and a plumber promptly came to our room to resolve. He ran the water and it was clear for one minute, then turned brown again. I went back down to guest services where I was offered a steak/lobster dinner for my troubles. I said I was not satisfied with that, that I wanted a credit. I was told an investigation would be opened and someone would get back to me. On the next day, no one got back to me so I stopped at guest services and was told a plumber would be to my room, someone came again and said it was all fixed. But while he was standing in our bathroom we filled the tub and my husband asked him if he would shower in that, he said no sir and said he would let Guest Services know. At this point I went down to Guest Services again and was told I needed to speak with Connie. After another visit to Guest Services (4th time now), Connie and I talked, she offered me $150 credit (I paid over $4,200) for this cruise and she would reimburse me for $100 of charges already on my room. I was told this was the most they could offer from on the ship. I said no ma'am that wasn't good enough. It was a slap in the face for Carnival to tell me they couldn't fix the problem and Connie's response to me is that "Corporate was being stingy with offering any credits on this cruise despite the sewage leak". So it was confirmed there was a sewage leak and I was showering in brown water. How did I know that I was not showering in sewage? I don't!! And I wish I would have thought to take a sample. On Day 4 after 5 visits to Guest Services we finally saw Carol-Anne or Carol-Lee, I can't remember her full name. Carol saw the discoloration in the water and immediately apologized, offered an onboard credit of $150 per person and 25% off our next cruise. My husband promptly told her that given the lack of customer care we were provided with and the fact that Carnival was finding it acceptable that we showered and brushed our teeth in brown water, we would never been returning. As a side note, as soon as we discovered the brown water, we were all forced to brush our teeth with bottled water. I told Carol I would settle for nothing less that half our cruise fare returned to us. In the end we received $900, to which I indicated to Carol that was not enough and she said that is all she could offer on the ship. Remember earlier that I was told I could only be offered a total of $250, but now I am being given $900. Carol told me to contact Corporate when I got off the ship. I have since called Corporate, sent a message on facebook and an email. Today I received a return call from Vanessa, she was professional as she could be, but told me she didn't have a manager that I could speak with, that I was speaking with the person that she needed to speak to. She refused to provide me a Manager's name to speak with. This is terrible customer service. When someone asks to speak with your manager, you provide your manager's name. After filing this complaint, I will be contacting the EPA and Department of Health. Carnival you have failed me in the respect that you find it completely acceptable to allow your guests to spend 5 days with a sewage leak on your ship that could have potentially contaminated your water supply. I am requesting a refund of $2,100 which was half my cruise fare. Read Less
3 Helpful Votes
Sail Date: July 2018
This is my third cruise, the second with my family. After being on all three line, royal Caribbean, norwegian, and then carnival, I have come to enjoy cruise vacations for their service, food, activities and amentities. For the past five ... Read More
This is my third cruise, the second with my family. After being on all three line, royal Caribbean, norwegian, and then carnival, I have come to enjoy cruise vacations for their service, food, activities and amentities. For the past five days, guests aboard the carnival sensation were trapped in what I would call a torture vessel due to a ruptured septic system. While i am giving this cruise a poor rating, I will admit what i believe to be the good parts of this vacation For starters, Orlando our cruise director was charasmatic, energetic, and overall a superb cruise director. In my past cruises, i paid no attention to the cruise directors, however Orlando was successful in creating a fun enviornment for guests of all ages. I tip my hat to him for doing his job the best he could with the situation on the ship. The activities were ok, not great. The comedians gave us some laughs, but dont expect your sides to split. The shows had some very talented singers as well. At port, the towns were a lot of fun. We went to Nassau, Half Moon Cay, then Grand Turk. One major thing that annoyed me was the guy who ran the bingo games. He was severely annoying to the point that made my bingo experience tragic. The food did not blow me away, but it did not make me sick like my past two cruises have. So I cant be upset with that. I will approve of the quality of the food, diversity of options and quantity available throughout the nights. Guys burger bar was delicious but i do have to complain about the service I noticed. There is a menu next to the line with various choices of burgers. Any time I would ask them to make me one, I was ordered by the staff behind the counter to go to the self service bar and make it myself. What I find so ridiculous is that they have these toppings behind the counter in front of them. God forbid they put a slice of tomato on my burger when I ask, perhaps the ship may have sank. I did not eat at the blue iguana, however my family gave it good reviews. As for the restaurants, there was never a long wait for lines, and there were always interesting choices. Service was good and it was fun to watch them dance. Now it is time for my real critiques of this boat. Id like to start off by acknowledging the rancid smell of feces and gas that was present throughout the whole ship. When I first walked into my room, it was as if Mike Tyson had punched me in the face with a dirty sewage rag. My poor parents had to fight for their lives in order to make it to guest services to complain about it as the smell only got worse as you made your way through the boat. Thankfully, guest services were recpetive to our complaints and had reimbursed us some money. In the past three trips i’ve been on, i’ve never been subject to such a stench because of the carelessness of ship management. I feel bad for the next group of people who stay on that boat. Be prepared with industrial amounts of febreeze, gas masks, and a hazmat suit for good measure The overall cleanliness of the boat was about the same of your county jail. Stained sheets, dirty glass and silverware, you name it. I noticed the grime on the walls of my room, and on the last day we noticed someone blew their nose into the curtain of our room. The sinks were slightly rusted, but nothing to serious. The floor of our bathroom was caving in, i probably could have fell right through if the boat hit a big wave while I was in the shower. All in all, my family and I had a good time. The reason being is because we kept making jokes about how bad the amentities were on the boat. I suggest you take a cruise in a row boat to Nassau rather than the sensation because you will not be subject to the smell of pure anus. Read Less
Sail Date: July 2018
We chose this cruise for the reasonable price, and we knew that the ship was a bit outdated, but that didn't deter us. We loved all of the activities that were going on,and there was always a good selection of things to do. Our favorite ... Read More
We chose this cruise for the reasonable price, and we knew that the ship was a bit outdated, but that didn't deter us. We loved all of the activities that were going on,and there was always a good selection of things to do. Our favorite person on the ship was Phillip aka "Sassy"! He was working the Trivia, and I absolutely love how infectious his personality was, and he is such a sweetheart! Our Cruise Director was Orlando, and he was really funny, and was good at keeping people laughing! Deon was great, and boy, that guy can sing! I loved what he says "Always give a little piece of your heart to everyone you meet". Between Phillip, Orlando, and Deon, they all made our first carnival cruise SENSATIONAL! There was a good selection of food, I thought the food at the Dining Centers were good, but the Lido Deck (Seaview Buffet) was kind of hit and miss. I liked the Blue Iguana Restaurant the best. All of the shows were fantastic! If you get a chance, become a VIP at the 70's show, it's so fun and well worth it! You'll get to go on stage and dance, and get to meet the cast at VIP Party the next night! Read Less
2 Helpful Votes
Sail Date: July 2018
I wanted to have one last huge vacation with my kids as my oldest heads off to college in the fall. A cruise to the Carribean sounded fun as we all like the beach, and it was an area we hadn't been, and further, my girls had never been ... Read More
I wanted to have one last huge vacation with my kids as my oldest heads off to college in the fall. A cruise to the Carribean sounded fun as we all like the beach, and it was an area we hadn't been, and further, my girls had never been out of the country. We booked this through a travel agent, so all those details were taken care of through someone else. I did a lot of research on the ports and the ship itself once I got my itenerary so I would be able to make good decisions on excursions, etc. I wound up throwing it all out the window and going with what I found on here and with some information gathered out of Trip Advisor. The excursions listed through Carnival and my travel company were horrifically expensive, and as I'm working on my teacher's salary and my income tax refund, I was trying to stick to a budget. The embarkation was.....interesting. I purchased transportation from the airport to the dock, and apparently they were backed up. Some people complained they had been there since 8am (it was around 11:30 or so when we got off our flight) and the man from Carnival directing it was rude. Told us all to come on, so all 35 of us started to move, he then told over half of us to go back and sit down. He then took the people that had just walked up forcing the people that had been waiting for hours to keep waiting. It was a little like a circus. Or carnival? Once actually on the ship, it wasn't bad. We had to wait around until close to 3 to actually get into our room. Our room was better than I expected. Very clean, roomier than I expected, beds were great. Only one outlet though, and the shower temperatures were set in Celcius so that took some getting used to. The dining room was excellent. The wait staff was beyond reproach. The food was really good, although sometimes the selections were not to our liking. It didn't matter, because we could always go grab something later elsewhere. We never saw our housekeeping staff, so as far as gratuities there, the minimum was all I'd give. I wish I could've given more to the wait staff. I traveled with a 12 year old and an 18 year old. My 12 year old had a blast with Circle C club, the pool, slides, and goofy golf. My oldest? Absolutely nothing for her to do. Too old for the kids clubs, too young for all the other stuff, plus I don't gamble, and am not a big drinker. She got bored really quick. We're not into shopping either. You couldn't always hear the daily announcements, so we missed a lot of things. The daily guides can be hard to follow since they don't really tell you how long things last, you kind of have to guess. You have to be prepared to WALK. Most of these ports are a LOOOOOOONG way from the ship. And the elevators have their own agenda, so you take the stairs a lot. Nassau was one port that was about a good 5 or more minute walk from the ship. Look for the free bus at the dock!!! It will take you to town and back. Where I was most disappointed was in the 'hidden language' that wasn't explained clearly by either Carnival, or my travel agent. You won't really need much spending money (cash) on you for this. Some for the ports for gifts and whatnot, or food/drinks, but there is absolutely NO cash on the boat. Your ship & sail card is your cash. It works like a credit card. Everything on the ship- food, soda, alcohol, Bingo tickets, purchases in the stores, everything, gets put on the ship and sail card. At the end of the trip they cash out your purchases onto whatever credit card you gave them at the beginning. This was not properly, nor clearly explained to me beforehand, so I thought that I would only pay for our souvenirs off the boat and the mandatory gratuities. Nope. $330 later.......which included the mandatory gratuity, three coffees, three purchases from the Cherry on Top store, two runs in the arcade (that doesn't even take coins!!!) and a trip to the medical center for aloe which didn't clear TSA like we were told it would, I was frantically transferring money on the day we returned to Miami. Half Moon Cay is owned by Carnival, so they only take your ship and sail card there as well. Didn't know that either. Disembarkation was pretty smooth. They apparently changed their process, and were calling individual floors down, and you could put your bags out the night before to be checked, or get numbered tags if you want your bags checked. But everyone kind of went together so I'm not sure how this saved time. Perhaps someone who has been cruising for years could weigh in. I might cruise again. Maybe with another adult. I'd like to try a bigger ship next time. It was fun, an experience, glad I did it and especially glad I did it when my kids were old enough to appreciate it. Read Less
2 Helpful Votes
Sail Date: June 2018
Let me start by saying we picked this trip for our Anniversary based on the cost to get away for a few days as we have a trip to Europe planned next month. We flew into Miami the morning of departure, which I do not recommend. Due to ... Read More
Let me start by saying we picked this trip for our Anniversary based on the cost to get away for a few days as we have a trip to Europe planned next month. We flew into Miami the morning of departure, which I do not recommend. Due to weather up north, we weren't sure we would get out. We ended up getting out fine. Took a Lyft from Miami Airport to the cruise terminal. Definitely do this as it's the cheapest option (approx. $18 each way). Embarkation were extremely smooth. We were on the boat within 15 mins of arriving! They now have portable kiosks setup and the Carnival Representative just scans your boarding pass and passport. As easy as that! The sail and sign cards are available in your room mailbox when you arrive. I thought at first this was a safety concern, but they stress if the envelope has been tampered with, go to guest services and they'll take care of everything. As the rooms were not available until 1:30 PM, your printed boarding pass acts as your sail and sign card and already has your unlimited drinks package added to it! We reserved a porthole room on the 7th deck towards the front. As this is an older ship, you can feel the movement a bit more, but I would definitely recommend a room at the very front or very back as the hallways tend to be a bit noisy. Our room steward, Dewa was great! He knocked on our door to talk as we were getting settled in and had us fill out a survey for when we wanted our room done up. This was very new to me as I was used to having the room made up in the morning or evening. You CAN select both. As I know how hard these stewards work, I elected for AM only to make his job a bit easier. We brought a bottle of champagne from our honeymoon to drink on our anniversary and Dewa made sure he put it in a bucket of ice for us so it was chilled. He also presented us with a gift card to the spa to use. I know this was from Carnival, but he had a nice written note to accompany it. The food was pretty good most nights. I opted for the $20 upgrade to the surf and turf on the last night, which was worth it. Our waiter, I Made, was fantastic. The entertainment was meh. We did not enjoy the singing/dancing on the first night, so we skipped it the rest of the cruise and opted for the comedy club, which was pretty good most nights. Some nights bombed, others were hilarious. Roland, the guitar player in the atrium was the highlight. He was fantastic. We loved sitting at the bar and listening to him. The bartenders were great for the most part. Tamara in the atrium bar and Budimir in the casino were highlights. Top notch service and they were extremely personable. Can't say enough about the Cruise Director and his staff. This was my 14th cruise and Orlando was one of the best. Deion was a fantastic addition to his staff and always had us cracking up. While we did have a hiccup with one of the casino dealers one night, we got an apology from the pit boss the next day and we were there every night. Most dealers just wanted everyone to have fun! Al Glenn, Marcos, and Errol deserve special recognition here. As for the ports, Nassau was great just to talk around. We did some research and went to Pirate Republic Brewing, which I can't recommend enough. Only craft brewery in the Bahamas. Beer was great and staff was friendly. After, we walked around the straw market (didn't get harassed as much as we thought we would). We really enjoyed the woodcarving section and bought a turtle. Definitely barter! We spent the rest of the day at an "Island Dive Bar" called The Bearded Clam to watch the World Cup. Food was good, drinks were great, and the staff was friendly. Due to rough waters not allowing safe tendering, Half Moon Cay was cancelled for us and we enjoyed another Sea Day. The Cruise Director Staff tried to add some entertainment for us, including discounted Bingo and trivia, but it was mostly just a relaxing day. Disappointing, but you have to understand safety first. We did an independent excursion in Gran Turk through Exclusive Escapes and can't say enough. We did a snorkel, conch dive, and stingray interaction trip and it was amazing. The drop they take you to to see the reefs was breathtaking and getting to swim with the stingrays was great. USE THIS VENDOR. The owner's were incredibly kind and the crew was great! Before you book this cruise, take it for what it is. It's an inexpensive cruise on an old ship. Just have fun instead of nitpicking everything! The clientele was different than what I have seen on RCL, Princess, and other Carnival ships, but everyone was friendly and just looking to have a good time! Just note that people may not dress how you've seen in the past. Read Less
2 Helpful Votes
Sail Date: June 2018
This was my first cruise with Carnival and it will be my last. Embarkation and disembarkation was somewhat chaotic but tolerable. The ship itself is older and a little outdated. Our cabin steward, Sean, did an excellent job and was very ... Read More
This was my first cruise with Carnival and it will be my last. Embarkation and disembarkation was somewhat chaotic but tolerable. The ship itself is older and a little outdated. Our cabin steward, Sean, did an excellent job and was very friendly. The room was nice enough but could of used some updating. My husband is 6'3" and couldn't stand up fully when showering which was a pain for him. The worst part of the cruise was the food. The buffet was bland and not made of foods I normally eat. Guy's Burger Joint was good but you get tired of burgers and fries. The pizza was normally burnt on the edges but my teenage sons ate it more than anything else on the boat. The entertainment was okay, but I was expecting more variety. The casino was fun if you have money to blow. The Bottomless Bubbles that we paid a lot for was a joke. My sons had to go to the BAR to get a soda which I found to be unacceptable. And, they only had canned soda on board the ship. Totally ridiculous! The ports were nice enough but the shore excursions were over priced for what we received. One had lunch included and it was bland rice, peas and carrots and chicken or pork. Maybe they were going for a local flair with the lunch, but it was disappointing. We cruised with Royal Caribbean in the past and they'll get our money the next time we go on a family cruise. Carnival nickel and dimes you for everything so you end up spending a small fortune when you think you've already paid for everything beforehand. Oh and be prepared for a 15% gratuity to be added to EVERYTHING from drinks to goods you buy at the Fun Shops. I feel that I should have a choice of when to leave a gratuity and not have it forced on me. The whole cruise left a bad taste in my mouth for Carnival. Read Less
Carnival Sensation Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 3.5 3.7
Entertainment 3.5 3.7
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.7
Enrichment 2.0 3.2
Service 4.0 4.1
Value For Money 4.5 3.8
Rates 3.0 4.3

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