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17 Azamara Pursuit Cruise Reviews

I chose this ship mostly due to the itinery. Having sailed numerous times with Celebrity, Holland America, RC and carnival I decided to upgrade to a luxury cruise. I brought along my husband who isn't crazy about cruising but, but ... Read More
I chose this ship mostly due to the itinery. Having sailed numerous times with Celebrity, Holland America, RC and carnival I decided to upgrade to a luxury cruise. I brought along my husband who isn't crazy about cruising but, but since it was close to our 30th anniversary he did it for me. I also brought along a couple who have never cruised before. So Ill start with the good....Staff was wonderful!! Food was very good (with the exception of my husbands New York Strip in Prime C that wasnt good at all...everyone else loved theirs) Other than that food was good. Buffett could stand to be hotter. Now comes the bad...and there was plenty of it. Starting with the toilets not working on and off ALL WEEK. Its pretty bad when you use the toilet to not be able to flush it and the fan doesn't work work so our cabin smelled bad a lot. Day two they told us they were sorry, but no other cabins available. Day three they told us and our guests to pack our bags, come after our 9pm dinner and they will move us. They move our friends first while we wait patiently...around 12:30 am they tell us they have no other rooms...!?!? Finally one magically appears and we get into our room about 1:30am. Around 3am after listening to a jet engine noise coming out of the ac unit (which did I mention wasn't working anyway and the room was unbearably hot?) we could not sleep..called and they told us to go back to original room... basically we did not sleep that nite which totally ruined our day since we were exhausted. Now we tried to make the best of a bad situation, but the ac never really got cold in our room, in fact the whole ship wasn't very comfortable. BUT there was one day getting ready for a private tour in Italy..my husband had excited the shower I was going to brush my teeth and shower when …..I HAD NO WATER!!! They had decided that 8am was a good time to address a plumbing issue (their words not mine...) on would have thought that maybe noon after everyone left for the day? My friends toilet didn't work more than it did despite changing rooms. I was beyond embarrassed since I talked up Azamara, being the one who arranged all this and this is what I bring them on for a luxury cruise that we spent ALOT on? So I have been told by my husband and my friends husband THEY WILL NEVER CRUISE AGAIN....and I blame that on Azamara. This was supposed to be a trip of a lifetime and it was anything but. And the insult was after telling management the men would never cruise again ...they offered us a $400 future cruse credit!!!! I will leave my reviews all over so all will know to beware the pursuit. We wanted to love it.....wanted to but they made it impossible. Please remember the beginning of my review the staff were awesome and itinery phenomenal BUT it was the problems with the ship. It has plumbing and ac issues and cannot imagine it will resolved between the time I left the ship and the new passengers come onto it hours later. Read Less
Sail Date July 2019
This was our 5th Azamara cruise and we were eager to sample the latest acquisition Pursuit. Although we are not fans of the new modern decor, it was ok but a bit Ikea style. Shower over bath was not worth using, easier to run a bath. In ... Read More
This was our 5th Azamara cruise and we were eager to sample the latest acquisition Pursuit. Although we are not fans of the new modern decor, it was ok but a bit Ikea style. Shower over bath was not worth using, easier to run a bath. In the suites the large one person chair, makes it difficult for 2 people to watch tv without one sitting on the bed. Why no sofa ? The food was dreadful this time, very fish based and as I have a fish allergy this meant my choices were few. Used the buffet more because of this but the food was cold there or of poor quality. Entertainment was terrible and Cruise director mostly just made announcements not to usual standard. Dancers did not show up for lessons, very little to do during bad weather and hygiene is normally very high on the list of priorities, hardly ever mentioned and not pushed to use sanitizer. One other thing, there were children on board of officers, running around the public rooms and screaming as iif it was tgeir home. This will be our last. Read Less
Sail Date April 2019
Chose the cruise for the port destinations and expected a small ship experience similar to Viking (which I loved). The ship disappointed in numerous ways, with smaller, cramped cabins, an uncomfortable bed, fewer entertainment and ... Read More
Chose the cruise for the port destinations and expected a small ship experience similar to Viking (which I loved). The ship disappointed in numerous ways, with smaller, cramped cabins, an uncomfortable bed, fewer entertainment and enrichment options, fewer and less appealing public spaces and, most notably, far inferior food service. Menu items did not include relatively costly fare standard on Viking (for example, shrimp cocktail appetizers, and berries at breakfast fruit bar); the lunch menu reminded me of what one might expect to find at a school cafeteria (think meatloaf, frozen pizza and white bread) and nothing was ever sufficiently hot. The food routing from the kitchen to the dining room was most likely to blame, probably because the ship is older. Deserts were not inspired. I did appreciate the ports of call and our cabin attendant, Dyna, was absolutely top notch. The embarkation and disembarkation procedures were speedy and efficient. Read Less
Sail Date April 2019
Chose this cruise for itinerary and Azamara name having cruised Azamara seven times before. The Pursuit celebrated its first Azamara anniversary and I’m not sure there will be a second because this ship does not measure up to the ... Read More
Chose this cruise for itinerary and Azamara name having cruised Azamara seven times before. The Pursuit celebrated its first Azamara anniversary and I’m not sure there will be a second because this ship does not measure up to the Journey or Quest in quality and service. Know for great dining selections, the Pursuits menue’s were lacking in quality — being over seasoned — and poorly prepared — over or under cooked. On this cruise, I chose the alternate menu over the daily menu several times because it lacked appeal. For the most part, the only vegetables presented were broccoli and cauliflower. Cabins in our area had a sewerage smell in the hallway. Tried to use a computer to print boarding passes in the “living” room but was unable to due to the room being used as a disco with low lighting. When asked to have lights turned on by the computers, a crew member said this request could not be done due to the way the lighting was connected in the room. Azamara’s multi-function rooms just don’t cut it. My suggestion: sacrifice a room or two and have specific card and computer rooms available 24x7. Housekeeping and other service associates were very helpful and efficient. Administrative staff was not as visable as on other Azamara cruises. Entertainment was typical cabaret style entertainment but would have enjoyed listening to the ships singers more than other entertainment. Overall, the Azamara Pursuit is a notch below its sister ships in quality and service. In June, we will be cruising on the Quest and if my review follows this review, we will be done with Azamara cruising and we are just two cruises away from our fiftieth cruise. Bottom line: when we pay for quality, we expect quality and up to now, Azamara met our requirements. Read Less
Sail Date March 2019
This was our seventh Azamara cruise. Rio was on our bucket list. We chose this cruise because we liked Azamara and we had never been to Brazil. Our last Azamara cruise was to the Baltic last August on the Journey. The Pursuit does not ... Read More
This was our seventh Azamara cruise. Rio was on our bucket list. We chose this cruise because we liked Azamara and we had never been to Brazil. Our last Azamara cruise was to the Baltic last August on the Journey. The Pursuit does not live up to the Azamara brand. The food was, at best, mediocre. Windows Cafe served mostly highly spiced Asian and Mexican food at lunch and dinner. The breakfasts were the same every day. Often, the pancakes and waffles were stuck to the serving pan, so they were dried out and inedible. Breakfasts in the main restaurant were better, but you had to ask for things like eggs over medium or poached eggs. The breakfast menu contained a lot of Asian and Indian items, along with some French items, not normal breakfast fare. Service in both Windows and the main dining room was great. On the second day of the cruise, the cruise ship ran out of diet decaffeinated soda. Didn’t matter what brand, they had none. Just Diet Coke. This is supposed to be an upscale cruise line. Almost every day, the vegetables were broccoli and cauliflower. No green beans, no peas, no carrots, just broccoli and cauliflower. Again, this is supposed to be an upscale cruise line. Except for the four singers and the orchestra, the entertainment was pitiful - a tango show that was more slide show than dancing, a mentalist (two times), and the cruise director and his wife singing old standards off key. The Azamazing evening in Montevideo consisted of a 30 minute bus ride to an old theater, where they handed you a glass of wine as you walked in, then took it away four steps and two minutes later when you entered the theater. Waste of wine, although it wasn’t that good anyway. The show consisted of about 40 performers in very colorful costumes in a Carnival type celebration. There was some singing, but mostly it was very loud drumming. Along with flashing lights. Then back to the ship to wait in line for 20 minutes to reboard. We did get nice Carnival masks as souvenirs. The White Night celebration was held despite a forecast of rain. The food was very good. It started raining about 10 minutes into the show, so everyone left. Some folks went to the bar on Deck 10, many others just left. Many times, the entire ship smelled like sewage. I believe they were having problems with the plumbing system. The smell permeated the ship. Three days in a row, late afternoon, there was very loud banging next to our room, where there was an access panel. It lasted almost an hour each time. We took three shore excursions from Azamara. All three were overpriced, probably double what a similar excursion from a dockside purveyor would have cost. At Paraty, the tender ride was 40 minutes. The town, a UNESCO site has very uneven cobblestone streets, and walking was difficult. Many people went back to the ship after a few minutes trying to negotiate the ship. Several of the ports were tendered. The crew did an excellent job getting passengers on and off the tenders. The Le Club Voyage Representative never even bothered to welcome us on board, although it was our seventh Azamara cruise and we are also Celebrity Elite Plus. Azamara did nothing to recognize brand loyalty. The Guest Relations staff was not very helpful and took their time accommodating passengers. We waited five minutes for two Guest Relations Representatives to help us, because they were trying to align a printout on special paper. Apparently, the printer had more priority than the paying passengers. If the Pursuit represents the future of Azamara, we are finished with the cruise line. Both Royal Caribbean and Celebrity treat their guests better. Read Less
Sail Date March 2019
I have sailed on Norwegian, Holland America, Princess, Viking, Cunard, Celebrity and this was the most disappointing cruise of those listed. The pricepoint was similar to Viking but the overall experience was not up to that stand The ... Read More
I have sailed on Norwegian, Holland America, Princess, Viking, Cunard, Celebrity and this was the most disappointing cruise of those listed. The pricepoint was similar to Viking but the overall experience was not up to that stand The embarkation and disembarkation went very smoothly. We were separated from the masses joining the other ship in port and were ushered onto the ship with little delay. Cabin: Rather small, 2 people cannot navigate around the bed at the same time. Balcony also narrow and small. Bathroom very small and shower is very tiny & uncomfortable. Difficult to get cold water. Service: Staff are very friendly but service is spotty. Service in the Discovery Restaurant is very good, as was our cabin steward. It was difficult to get service in the Living Room between 4 and 5 p.m. The servers are trained to pick up empty dishes but are not trained to keep an eye out for passengers when they arrive in their area. Dining: Food and service was excellent. However, hours were inadequate. Breakfast ended at 10 a.m. Lunch did not start until 11:30 a.m. and ended at 1:30 p.m. We complained about the hours and an officer found me on the ship to address my concerns, which was impressive. Excursions: The shore excursion to Montevideo, Uruguay was a disappointment. The guide had little command of English, and she was ill prepared. We asked her for the itinerary and she said that she didn’t know. The lunch we were given was disgusting – the filet mignon was a thin breaded strip of beef. Not much effort was put into explaining all the sites. We were left to our own devices at the art museum. Entertainment: Entertainment was very good. The Azmazing night at the Solis Theater in Montevideo was excellent but very short. The Azmazing Night and the Officers' Barbeque were excellent. Enrichment lecture with Dr. Palmer was dull and boring. Read Less
Sail Date February 2019
e have just returned from an Azamara Pursuit cruise to Antartica. The customer serviceon the ship is appalling. We had problems with our hot water going cold over two days. After various attempts to fix it (it would go cold again within ... Read More
e have just returned from an Azamara Pursuit cruise to Antartica. The customer serviceon the ship is appalling. We had problems with our hot water going cold over two days. After various attempts to fix it (it would go cold again within a couple of hours) and much debate we were offered another stateroom but no apology, upgrade or any comprnsation for the inconvenience.The guest relations manager (Sasha) hid behind his staff and after meeting with us once never got back to us although we left messages for him to contact us. Also the stateroom had the smallest shower and least storage of any that we have ever experienced in 21 cruises with 8 cruise lines. The ship was also compromised in many areas as altough it has been refurbished it is quite old. For the price we paid and the reputation of Azamara (boutique cruise line 4.5 stars) we expected far more but sadly found them worse than 3 star cruise lines such as Princess and Holland America. To say we were disappointed would be an umderstatment and we will never travel on Azamara again. No port information was given out apart from maps from port staff. Food quality was quite variablee, sometimes good, sometimes not. Selection was reasonable except for breakfast with only four cereals on offer. Entertainment was OK. Unfortunately the floor of the theatre didn’t slope so it was difficult to see. The enrichment lectures were great. Embarkation and disimbarkation was well organised and very smooth. Read Less
Sail Date January 2019
What a disappointment We just got back from our first and most likely last Azamara cruise – a 15-night NYE in Rio voyage. We traveled in a Club Continent Suite. My experience on Azamara was so disappointing, that I’m compelled to ... Read More
What a disappointment We just got back from our first and most likely last Azamara cruise – a 15-night NYE in Rio voyage. We traveled in a Club Continent Suite. My experience on Azamara was so disappointing, that I’m compelled to write this review. This is my first review on cruisecritic, though I’ve read hundreds of reviews to help with the dozen or so cruises we’ve been on in the past few years on Celebrity, Oceania, and Viking. I’m going to take each main experience area in turn, starting with the positive. Embarkation Overall experience was smooth for the most part. Though we were surprised there wasn’t a line dedicated for Suite guests, as is the case with other cruise lines we’ve traveled on. Cabin We were fortunate enough to be able to travel in a Club Continent Suite. The room itself is roomy, with over 300 sq feet. The décor is modern and inviting. Lots of closet space. The bathroom and walk-in shower were great. Lots of room and storage. The veranda was as long as the room, but fairly narrow. Just enough width for the 2-seater table and a little leg room once you’ve sat on the individual seater situated on the veranda. Food This was one of the most disappointing of the elements. We ate at the buffet for most breakfasts and lunches. The food served were the basics ( egg station, cheese and charcuterie station, one carving option, sandwiches etc..). No imagination, no creativity, and for the first few days, very little was seasoned. For dinner, we ate the specialty restaurants since we had that as a benefit for being in a Suite. The menu never changed, and after the first few dinners, there was little left on the menu that we wanted to try. What we ate was fine. But nothing to write home about. And, somewhat meager and plain for a specialty restaurant compared to what we ate on Oceania, Viking, and even Celebrity. Entertainment This was another major downer. Tony Markey, the Cruise Director, and his wife were the headliners for several of the shows. Overshadowing, in our opinion, the four very talented “Signature Singers” who only got to perform 4 or 5 of the 15 nights. The same for the Vegas performer, Tony Arias, who was relegated to only performing 2 out of his 10-night stay on the boat. So odd. So much talent on the boat, and yet we were relegated to Tony, his wife and a string trio that sang the same 10 songs 2x a day for 15 days. The other odd experience was NYE night itself. It seems they combined the “White Party” and NYE celebration, instead of two sperate parties on two separate nights. The party itself was very well organized, and finally some good, higher quality food. However, the moment the clock struck midnight the party ended. No Auld lang syen. Nothing. Everyone looked around wondering if, in fact, the party was over at precisely midnight. Especially since the cruise was billed as an NYE celebratory cruise! Suite Value for Money We paid a handsome sum to travel in a Club Continent Suite. The room itself was lovely. However, apart from the ability to eat at the two specialty restaurants, that for all intents and purposes served up basic food, there were few other standout benefits. In fact, even with a Suite stay and an upgraded Premium drinks package, we were still only served the very basic brand of bottled water given free to every passenger, plus no additional or premium wine selections beyond what every other guest gets. We found that incredible that even the combo of a Suite plus Premium drinks package couldn’t get us a glass of Evian water or a better choice of wine beyond the sub $10 bottles they were serving. The other Suite benefit that seems interesting on paper, but not in reality, was a Tea service provided each day at around 3 pm. The trouble with this benefit is that they were basically serving the same mini sandwiches and scones found at the café, and only provided a cup of tea. Staff We found the higher the ranking, the less friendly or approachable they were. This not only included Tony and his assistant Cruise Director Lee, who had a hard time pronounces many of the ports we visited and proudly stated on one of the awkwardly embarrassing mornings shows that he’d prefer to spend time at the “London Zoo” than visit the wildlife found in the South Atlantic, but the other senior staff that many times just looked stern and not very friendly. On the opposite spectrum were our incredible Butler, Padem, and the other attendants on the 8th floor. As well as the staff in all the restaurants and cafés, particularly Vadym who managed to remember our names after only just a few days. True gem. Feedback We were sent a questionnaire about 4 days into the cruise to provide any feedback that could be addressed during the cruise. We shared detailed feedback regarding several areas where there was an opportunity for improvement. The first was the Entertainment. A few hours later, Tony, to his credit, called my husband to let him know that he wasn’t monopolizing the entertainment, the exact word my husband used in the feedback form and that we’d see improved entertainment. This never happened. We also lamented the fact that even though the Sanctum, in the Spa, was billed as 16 years old plus only environment, on every day we visited there were a few pre-teens in attendance. They were also in the adults only gym, and sauna/steam room. And you could even find infants on the dance floor post 10 pm at night. We realize this was a holiday cruise, but there was no regard to what is stated policy. Disembarkation We were so disappointed with the cruise and all the various elements that when we got to our final port, Punta del Este, we were so depressed at the thought of spending the last two nights on the boat that we decided to give up our Suite and leave the boat early so we could at least explore a town that seemed very interesting. This forced us to spend additional money on a hotel room for two nights and a flight from Punta back to Buenos Aires, where the cruise originated and where we had already paid for a flight back home. Despite the additional expense, we were happy to have thoroughly enjoyed the last two night of our vacation, and off the Pursuit. Read Less
Sail Date December 2018
We chose the cruise for the destinations and the company were advertising the cruise as an upmarket experience. We boarded at Lima, no issues. The main problems were, the food served in the buffet, this was nearly always luke warm ... Read More
We chose the cruise for the destinations and the company were advertising the cruise as an upmarket experience. We boarded at Lima, no issues. The main problems were, the food served in the buffet, this was nearly always luke warm ie,fried eggs not fully cooked and kept at luke warm temperature. Chicken kept at luke warm temperature, not hot. There were so many issues and we saw lots of food being sent back. Many times we spoke to staff who told us they would pass our concerns on. There had been gastroenteritis on board and everyone was advised to wash hands and use sanitiser around the ship! There were guests who have travelled with Azamara several time before and the told us not to judge Azamara by the Persuit, they stated the Pursuit was not up to standard. The entertainment was very poor, the cruise entertainment director was more interested in selling his CD’s and the assistant entertainment cruise directors discription of tours on the TV was appalling. If you like Jazz the type where all the notes are’in the wrong order’ this is the boat for you. One evening the pianist microphone was off, no one told him, that’s how bad he was. Communication on board was not informative, unless you booked a very expensive trip with the ship there was little information on Ports. Speakers gave wrong information, which the captain had to apologise for. The list goes on and on. This was not the amazing cruise it was advertised as. Read Less
Sail Date December 2018
Thought this would be a journey of a lifetime Positives Cabin Good cabin staff Harold & Joycelen excellent room sevice good Guest entertainers Good Guest Lecturer Dr. Ron Orenstein excellent The Patio service ... Read More
Thought this would be a journey of a lifetime Positives Cabin Good cabin staff Harold & Joycelen excellent room sevice good Guest entertainers Good Guest Lecturer Dr. Ron Orenstein excellent The Patio service excellent Waiter in cabaret lounge Armadeo excellent Negatives Check in not very good. Azamara badly damaged suitcase in transit Food and service in discoveries not very good most of menu same for 21 days you areassigned a different table each night. Problem with ships evaporators shortage of waterfor engines, reduced speed miss a port. Norovirus on ship a few days. Pianist left shipweek to replace. Karioke machine packed up. Top & swirl machine not working 10 days Destinations lecturer very poor in fact removed from ship next lectures not much better. Misinformation given several times by cruise director. White night outside cancelledbecause to cold. Cancelled Falklands said because of high seas & winds. White nightevent outside cancelled because to cold. Azamazing evening in Montevideo auditoriumunsuitable floor flat sitting on wooden folding chairs made it extremely difficult to seeentertainers the crew had the best view standing in the aisles and on raised area at back Azamara said they do not now give out customer feedback forms they will E.mail you Still waiting Read Less
Sail Date December 2018
I am not sure we would sail with Azamara again. Let me explain a bit about our experience. Embarkation: As someone in a wheelchair, we chose Azamara because they claimed they were accessible. When we arrived? No ramp, stairs. We were ... Read More
I am not sure we would sail with Azamara again. Let me explain a bit about our experience. Embarkation: As someone in a wheelchair, we chose Azamara because they claimed they were accessible. When we arrived? No ramp, stairs. We were shown to the embarkation point, which was a stairway up to the ship. When I asked where the ramp was, I was told that it was being used to load the luggage. So, 4 small employees -- probably Filipino, since they made up a huge proportion of the staff -- carried me in my wheelchair up the stairs. This is okay in places like India, where I have no expectations around accessibility, but very surprising on an American-owned ship, docked in Europe. Especially since they have a whole section on their website about accesssibility. Cleanliness: Lipstick on the champagne flutes in our suite. Lipstick on the glasses in the lounge they call the Living Room. When our first glass of wine arrived it was covered in lipstick and fingerprints. I went to the bar to get another glass and the surly bartender proceeded to pour my wine from the dirty glass into a cleaner glass. We left. Suite: Was a nice size and the accessible bathroom was pretty good -- could have used more shelves, and the toilet was surprisingly low for a wheelchair-accessible room. Bed was comfy and the balcony was a good size. Service: very mixed. Staff in the living room were not very competent. They never got the orders right and had to be sent back to get the proper beverages. Staff in the main dining room were good. Staff in the 2 specialty restaurants were very good. So a bit surprised at how the service levels varied. Butler for our suite was outstanding. but the stewards were very junior. The overall look of the ship was nice. The ship is too small for rough weather. There were hurricane-force winds which meant our first two ports were cancelled -- we spent two nights in Civitavecchia. Cannot imagine doing a transatlantic crossing on such a small ship. We ended up going to Nice instead of Monte Carlo, which was actually better for us, since Nice is flat. Palma de Mallorca was fantastic, and we loved going back to Valencia. Our two nights in Livorno meant that we could do a nice visit to Lucca, and spend one beautiful sunny day exploring Livorno. The "Azamazing evening" was quite simply, dreadful entertainment. Food and wines: We are foodies and we enjoy good wine. The food in all the restaurants was okay, but we did not like the fact that the menus in the two specialty restaurants never changed -- so it got boring quickly. The wines included in the fare were the cheapest wines they could get. We do not drink a lot of cocktails or mixed drinks, but the drinks menu skewed heavily to liquor and not wine. The wines on the "for purchase" menu were extremely over-priced, and were mostly American. Inexplicable considering we were in Europe. Corkage fees are only $10, so once we got into some ports, we headed straight to a liquor store to buy good wine to take on board. I think the owners have really cheaped out on entertainment. They had an appalling 3-person trio in one of the lounges. They had a decent pianist in another place, and there was a good jazz quartet at the Saturday brunch. They had one person for the "enrichment" lectures who seemed really out of her depth. And they don't appear to invest in staff training. We would rank this number 3 of the cruises we have done. Cunard 1, Oceania 2, and Azamara a distant 3. I realize the staff are fairly new and not all of them are fully trained, but this is a cruise line who seem to want to compete with Oceania, and they do not. The staff in the Living Room seem to hate their jobs and there was a surprising amount of surly Russian staff who seemed to hate the guests and each other. Inexplicable, since it's a nice looking room. When I filled out their online questionnaire, I told them that I could not figure out who their target market was, but it was clearly not us. Did we hear back from them? Crickets... Read Less
Sail Date October 2018
We wanted to travel through the Greek Isles and thought doing it on a cruise would be a luxury since it was our 30th anniversary. The destinations in general were very nice (other than a day in Igoumenitsa. The ship was outdated and not ... Read More
We wanted to travel through the Greek Isles and thought doing it on a cruise would be a luxury since it was our 30th anniversary. The destinations in general were very nice (other than a day in Igoumenitsa. The ship was outdated and not very luxurious. The food was very average and the choices were limited, especially at breakfast (a tune omellette?). The caption was very poorly spoken and the cruise director almost invisible except if you watched him and the asistant director on cc tv which was comparable to a poor high school broadcast. The "free" alcohol was basically bar swill except for a couple of decent wines with dinner. The buffet was cold and cheap food (lunch meat and sliced sandwich cheese on the "charcuterie" bar?). I will never recommend this cruise line to anyone, although the over 70 crowd seemed to love it. The entertainment was cheesy and other than the DJ didn't hold our interest. The ship even threatened to charge us if we didn't attend their big Azamazing evening even though they had to tender due to a change of venue. We were also cheated out of an overnight in Mykonos since obviously the ship logistics were too difficult for whoever was in charge of the ports. I would think that with less passengers logistics would be much easier, but obviously this proved to be false. We paid extra for a balcony room that was smaller than an ocean view room on a previous cruise. Read Less
Sail Date September 2018
We chose this cruise for the amazing itinerary--circumnavigating Iceland (we're still reeling at the stunning beauty of the landscapes and seascapes we saw), touring both Ireland (Dublin and Waterford) and Northern Ireland (the Ards ... Read More
We chose this cruise for the amazing itinerary--circumnavigating Iceland (we're still reeling at the stunning beauty of the landscapes and seascapes we saw), touring both Ireland (Dublin and Waterford) and Northern Ireland (the Ards Peninsula outside of Belfast is beautiful), and cozying up to Fowey, Cornwall. The great advantage of a small ship like the Azamara, Pursuit is that it can enter what seem like impossibly small harbors; in Fowey, we were literally docked among the rowboats. The other pluses of the Azamara Pursuit were the efficient and helpful and friendly staff (the embarkation and disembarkation were a piece of cake) and the surprisingly good food in the buffet restaurant, which is usually the low point of cruise cuisine; on the Pursuit, the plenitude of choice at breakfast was probably the best we've encountered on any luxury ship and there were great international buffet occasions (we especially liked the Indonesian buffet). The daily gelato choices were absolutely delicious. But, otherwise, the Azamara Pursuit was a big disappointment. The mostly-beige new refurbishment was more blah than the advertised "understated elegance" (this was only the second voyage for Azamara) and the public rooms, though comfortable enough and serviceable, were the least impressive of any luxury-class ship we've experienced (on, for example, Silversea, Regent, Crystal, Viking, Oceania, and Celebrity). I won't go into the tackiness of what passes for "art" on that ship, which sometimes left me shaking my head in disbelief. Our standard balcony stateroom was so small that the furniture simply didn't fit it. I laughed when we realized that we would have to move the coffee table to be able to open the door to get to the balcony. We weren't expecting great entertainment on a ship this small but we were expecting good lecturers; there was only one (on astronomy) and I would say that he was only just ok. How great it would have been to have had a lecturer who could hold forth on Iceland! But perhaps the biggest disappointment and surprise was the mediocre and uninspired food in the ala carte restaurant and in the specialty restaurants. This ship had, hands down, the most undistinguished food we've ever encountered on a cruise ship. I always consider the soups the best test of a restaurant; in this case, nearly every soup we tried was so watery and bland as to be inedible. Even the highly-touted "Chefs Table" French meal was nothing special, certainly not worth the hefty additional fee. We met people who had been on many Azamara cruises--but I think I can say with certainty that this will be our last. The Azamara Pursuit simply isn't worth the money. Read Less
Sail Date August 2018
We chose this cruise for two reasons, the itinerary and to try this new ship bought by Azamara. We have traveled on Journey and Quest multiple times and loved them all. In fact, before boarding this cruise, we had the week before cruised ... Read More
We chose this cruise for two reasons, the itinerary and to try this new ship bought by Azamara. We have traveled on Journey and Quest multiple times and loved them all. In fact, before boarding this cruise, we had the week before cruised on Journey doing the Norwegian Fjords. That cruise was exceptional. The Pursuit was a huge disappointment. Our main complaint was a constant tapping noise along with an intermittent foghorn sound in our room. Our cabin, 8058, was torn up for the good part of two days with the ceilings and walls taken apart. The tapping sound was partially eliminated, but since techs were not ever in our room when the foghorn sounds appeared, this was never solved. They didn’t know what it was causing it. However, we were never contacted by guest relations to ask how we were surviving what I deemed the “insane asylum with good food” even once. Several other passengers suffered similar noise problems and complained. We discovered a few days before the end of the cruise that the foghorn noise was an air conditioning problem. If we turned the AC off and then back on, the noise went away temporarily. We had to do this multiple times a night. I suffered headaches from lack of sleep and while the ports were great, my enjoyment of them was thwarted. We were told there were no suites for us to move,although one day when our room was in shambles, they gave us a balcony room to rest in. Later, friends also with noise problems told us they had been moved to a Spa Suite. Hmm. We were happy for them, but they were at Explorer level, and we are Discover+ with 2000 points. Selfishly we thought we should have been given priority. In fact, on this cruise, we received NO advantage for our loyalty. We didn’t even get an invitation to the CC meeting for the first time although we signed up it. The laundry and internet minutes we received were the same as our continental suite provided. We have never felt so ignored or unappreciated on an Azamara cruise before. Service by wait staff and room stewards were wonderful as usual. The dry cleaner shrunk my pants so they are now too short. Food was good and we thought the entertainment was at times great. We met with the guest relations manager to express our disappointment and sleep deprivation before the cruise ended and he said he would report it. Wow, thank you. When I mentioned my dry cleaning- which I had gotten back the day before- he said I should have reported it. I said I just did. Nada. I asked what he could do about lengthening my pants (which I had on at the time so he could see) and all I got was a blank stare. Maybe he was overwhelmed, but he underwhelmed me. I let him know that for the first time ever I would be leaving a negative review. Also, small thing, but the movies they showed were mostly for children on a cruise with few children. And they repeated several times each on this cruise. Pay movies were not available as they are on Journey and Quest. We have eight more Azamara cruises booked (excited about Africa and Japan) but happily none of them are on the Pursuit. I am sure they will work the problems out, but until then, we will avoid this ship. If we receive any positive response to our nightmare that cost well over $20,000, I will post an update. Read Less
Sail Date August 2018
The shame of P&O's fleet, the Adonia, returns from dry dock transformed into the luxury, five star, country house hotel experience aka The Pursuit. What are the chances of that happening? What a load of old blether. The cabin ... Read More
The shame of P&O's fleet, the Adonia, returns from dry dock transformed into the luxury, five star, country house hotel experience aka The Pursuit. What are the chances of that happening? What a load of old blether. The cabin was hideously dusty, the 'bathroom' cramped and badly designed, and the first time since the Heysham ferry I've hated the way a ship performed in slight 'weather'. This from someone who's felt perfectly fine going through a hurricane with 100ft waves in the QEII. Stick a funnel on a margarine tub and you get the picture. I feel thoroughly ripped off. Never having used Azamara before (we're itinerary driven cruisers) we asked other passengers was this the usual Azamara experience? All said a resounding 'no' and 'that the service was way below par'. We met a couple who'd been on the Adonia just before Azamara took her over and said there was little difference save a coat or two of paint! I accept this was only the second voyage for the ship but the crew really need better training. Having young officers openly mocking passengers whilst using the dining facilities is frankly appalling. On seeing an overweight disabled passenger one young officer shouted out 'I can see a whale' as the poor soul struggled past. Shame! Worse still the senior officer present didn't rebuke them. The Captain really has to take responsibility for this. I don't don't want a big 'happy family' of a crew I want a well-structured/disciplined professional framework of command and leave the jokes to the Cruise Director (who incidently was the best thing on the ship). Incidentally first time a ship's crew have tried to alter reality to cover their failings. Howsabout admitting fault, apologising, and try to do better? You will get caught out otherwise. I will never use Azamara again. Emperor's New Clothes Outfit. Read Less
Sail Date August 2018
We chose this as we have happily cruised with Azamara several times, and also it was a no fly cruise. We had expected the ship to be pristine, but, while clean, it was clearly a tired old lady. The crew were clearly still in the work ... Read More
We chose this as we have happily cruised with Azamara several times, and also it was a no fly cruise. We had expected the ship to be pristine, but, while clean, it was clearly a tired old lady. The crew were clearly still in the work up phase, as generally it was not such a slick operation overall. The cabin staff and restaurant staff were very friendly and helpful, and the service was generally good. Unfortunately the management of the ships air conditioning system was sadly deficient, as 90% of the time, the main public rooms, i.e. The Cabaret, the Living Room, Windows, Discoveries and the Den were kept far too cold, given the age profile of guests, although the Den did warm up later in the cruise, and despite many complaints, this situation never improved, thus blankets were required most of the time for comfort. At no time did I see a staff member querying why so many guests asked for blankets. The food was definitely not up to the standard of other Azamara cruises, either in Discoveries or Windows, the latter not improved by the difficulty in self serving under the low glass hygiene screens. (Are these lower than the other two boats?) At no time did I see a cloakroom attendant in any of the public washrooms, unlike other Azamara cruises, and in at least two of the men's washrooms, at least one of the basin soap dispensers was empty throughout the whole cruise. An improvement on all three ships in the Windows restaurant would be to fit baffles in front of the sliding doors thus inhibiting the gale of cold air which howls through the cafeteria every time they, frequently, open. The cruise destinations were somewhat disappointing, in that we only seemed to see two steep sided fjiords, and one port, Haugesund(?), appeared to have been selected primarily to allow two Azamara ships to be in the same port simultaneously, as there was no attractive scenery on the way in, nor little of interest in the port to attract the casual visitor, yet there was a huge water area to allow one ship, the Journey, to circle the other’s mooring. Were I a cynic, I might have thought that this was perhaps a publicity stunt, such that photos of the event could appear in future publicity brochures. The in-room television offerings were very poor, with no proper program guide, no on-demand film offerings, and the films that were shown, and repeated, were very old, and it was not even possible to check your on-board account on the TV. This was a new ship to Azamara for goodness sake, and provision of such facilities is not rocket science. Sadly, overall, we were quite disappointed in this cruise, and got the impression that Azamara was cutting back, and we did not take kindly to being 'guinea-pig' guests, while still paying the full price, and given the competition at this level, will be looking closely at competitor companies, who offer larger cabins, more modern cabin facilities, and a temperate climate in the public areas. Read Less
Sail Date August 2018
This was my 29th cruise (12 different cruise companies). I was really disappointed. The officers are very arrogant and aloof and only acknowledge repeat passengers. Many people have done 10+ Azamara cruises. The cabin staff, ... Read More
This was my 29th cruise (12 different cruise companies). I was really disappointed. The officers are very arrogant and aloof and only acknowledge repeat passengers. Many people have done 10+ Azamara cruises. The cabin staff, bar staff and waiters are all very friendly and service and food was good. My husband complained about a few things but they didn't take any notice because we are only 2nd time passengers. My husband discussed this with a lady from the clique and she openly boasted how they would "listen to her" if she complained !! Other clique passengers blatantly ignored signs saying CLOSED and go in anyway - like they own the ship and are clearly used to preferential treatment. The ship is old and despite the refurbishment it is still very evident. The Ladies toilet's smell musty and remind me of the 1970's. Its not dirty. The ship was very clean. Its just very old. The DJ ruined the party every night. He had absolutely do idea how to do his job. He had a terrible attitude. My husband said to him your going to get bad reviews and he shrugged his shoulders and said he didn't care. After the white night party (which was good) we were told to carry on the party in the Living Room. But when we got there the atmosphere was flat and music didn't come on for 45 minutes. A manager was stood there and my husband asked him why and he just blanked him and walked away to the clique. Who proceeded to talk about my husband and stare at him !! I have never experienced such an atmosphere and unwelcome feeling aboard a ship. I have only travelled on the same ship a few times but generally get on well with other passengers and officers and don't have any problems. Azamara need to address this - I have businesses too and we all need new customers to survive. Read Less
Sail Date August 2018
Azamara Pursuit Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.9
Entertainment 3.0 3.4
Fitness Recreation 4.0 3.8
Family N/A 3.8

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