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3 Helpful Votes
Sail Date: May 2019
It was to be a luxury cruise with family members. Despite completing all pre boarding requirements it took over an hour. We were asked to show our passports four times. Poor organization! Food choices an d preparation outstanding. ... Read More
It was to be a luxury cruise with family members. Despite completing all pre boarding requirements it took over an hour. We were asked to show our passports four times. Poor organization! Food choices an d preparation outstanding. service tried hard but often inexperienced. Excursions few and poor. Nightly entertainment the worse I’ve seen. Disliked open seating. Never the same waiter or preferred table. best night was white night. if you don’t exercise,suntan, read,swim or drink on board nothing to do. Basic drink package with only three lousy beer choices and no liquor. Essentially second package should have been the first. Ports of call boring other than Marseille and Corsica.The ship is old and has many noises. We were moved to a balcony from an inside window due to banging noise of metal against metal. The stops at the ports were lengthy which gave more time to visit shop or eat. Read Less
11 Helpful Votes
Sail Date: May 2019
Spent three nights in Nice pre-cruise then experienced the smoothest embarkation ever. Out of the taxi, luggage whisked away, straight onto the ship where check in was in the Cabaret Lounge. Got our key cards, grabbed a glass of bubbly ... Read More
Spent three nights in Nice pre-cruise then experienced the smoothest embarkation ever. Out of the taxi, luggage whisked away, straight onto the ship where check in was in the Cabaret Lounge. Got our key cards, grabbed a glass of bubbly and went to sit in the Mosaic Café. Decided to have lunch in the Windows Café and it was lovely. Really liked that you were served in the buffet rather than helped yourself, to ensure there were no illnesses like noro transferred within the first 24 hours - nice touch. Guest services were excellent helping me with wifi connectivity and upgrading to premium drinks package. Nothing was too much trouble - lovely staff! Sat in the The Living Room for a quiet half an hour waiting for our staterooms to become available. Such a lovely relaxed space - wonderful! Stateroom was lovely with everything needed. Nice touch that soft drinks and still water were available to drink free of charge out of the refrigerator. The bathroom is compact but served its purpose and, yes the shower is small but I am 6ft as is my husband and we both coped admirably. Out attendants Dina and Mark were lovely and were there if we needed them. Breakfast served in the room on time every morning and everything we requested was delivered. Service in Discoveries during the first two nights was very slow - painfully slow on the first night, but did improve slightly. The waiters however were lovely and very pleasant. Food in the restaurant was excellent. Great wine selection. We did not try any of the speciality restaurants. Some of the service from the bar staff was hit and miss and we got the impression that they weren't very happy, one in particular was quite surly when we asked for another drink. Maybe it was an off night. We felt that the entertainment wasn't great. The pianist in the Den was actually quite rude to one of the guests when she asked for multiple requests which we found shocking and to be fair, we would have asked him to stop singing he was that bad, so he should have been flattered for any requests! The group in The Living Room was great and the lady singer especially had a fab voice, however the DJ that followed should come with a government health warning as the music he played was chronic and didn't seem to cater for a younger age group (and we're over 50!!). Ports of call were great, it was just a shame that the weather wasn't in our favour. Dis-embarkation was painless, quick and we were off the ship in 5 minutes flat. Superb planning! This would be our second cruise with Azamara, the first on the Quest which was amazing and numerous cruises with Celebrity and other cruise lines, however we felt that the pricing was way off on this particular cruise. We booked 18 months in advance, however about 8 weeks prior to the cruise the same category stateroom was available for half the price. We were, however, upgraded which somewhat made up for this, but still leaves a sour taste in the mouth as this upgrade was requested rather than offered. Read Less
3 Helpful Votes
Sail Date: April 2019
Absolutely brilliant time had by all. Cabin great, a lot bigger than I was expecting and we were well looked after by our room attendant, sometimes to the point where it became a little bit irritating as he was ALWAYS there, nonetheless ... Read More
Absolutely brilliant time had by all. Cabin great, a lot bigger than I was expecting and we were well looked after by our room attendant, sometimes to the point where it became a little bit irritating as he was ALWAYS there, nonetheless cannot fault his work and cabin was always clean and tidy each day. Food was amazing, lots of choice and catered to all tastes. If you couldn’t find something you liked then you have a problem - and this is coming from a very fussy eater myself!! Loved the outside areas and abundance of sun loungers available. The only thing that really let this cruise down was the entertainment which was shockingly BAD. The AzAmazing night was a complete waste of an evening, performances were very mediocre at best and did not seem as though the dancers had rehearsed at all. We spent more time getting on and off ship / coaches than anything else so really not worth the hassle. Spoke with several people after thus event and all were of the same opinion!! Other entertainment shows were awful - I have heard better kareoke singers in my local town than anyone actually employed on Pursuit. And as for the so called DJ - an absolutely awful human being, very rude and not at all friendly towards our party on the nights that we did venture into his domain. Said NO to every song request we asked for and was very abrupt- he actually ruined our night!!! The entertainment aspect definitely needs to be looked into and said DJ to be replaced by someone who actually knows how to do a disco and accommodate all people present and be able to converse in a friendly manner with all guests. Read Less
8 Helpful Votes
Sail Date: March 2019
We chose this cruise because we like the small ship experience with lots of sea days. We wanted to see Rio and Lisbon. Embarkation was a bit off-putting. We already had our bags tagged with our room number and did not need assistance ... Read More
We chose this cruise because we like the small ship experience with lots of sea days. We wanted to see Rio and Lisbon. Embarkation was a bit off-putting. We already had our bags tagged with our room number and did not need assistance getting our bags to the drop-off point. There was no place to drop our bags and we had to stand in line while others that used the porters were taken care of. Our bags were not delivered to our room--one was around the corner at another room and one was at the other end of the hall all by itself. Not a good start. The Pursuit is now only using the Azamara app to provide guest information unlike the TV that we have used on the other two ships. The daily Insights is still delivered everyday. The IT department assumes that all passengers are comfortable using apps and know how to use them. This is not true. There is limited info in the cabins about wi-fi and app usage. A user guide would have been appreciated. The only way to know how many wi-fi minutes have been used is to go to Guest Relations. The log-off app does not always work and minutes quickly are used. We generally liked the food but we ate mostly at The Patio. Half-way through the cruise oatmeal at breakfast in Windows was replaced with congee. Not a good choice. Frequently the food was cold as the warming plates being used did not keep the food hot. The service on The Patio is the best anywhere on the ship. We always got what we ordered and it was hot. We had lunch twice in Discovery and it was not good. The service is intolerably slow, the food selections are limited, and the food served was barely edible. Angelina's was wonderful but one pays for that. The veranda cabin is just like other Azamara ships. However, the fridge is now in a cabinet on the desk and that area gets very hot. There are also rough edges in the cabinet to skin knuckles on. Other cabinet doors are misaligned and easy to get caught on. As always, the room was well-taken care of by the room attendants. The guest lecturer for destinations was not helpful or informative. Silly asides for the first 10 minutes of the lecture are a waste of time. Some of the shore excursions were good and some disasters. One excursion had a major part eliminated because there was a typo in the description that no one had seen until half-way through the cruise. That typo had been there from the first posting of available shore excursions on the Azamara website and was booked because of the part that was dropped. It was great that there was an available excursion on the disembarkation day for those staying in Lisbon longer. The Guest Relations department continues to treat guests inappropriately. Telling me I am the only one on the ship that does not understand the problems with the app was not appreciated. Based on the line for the IT person and comments made by other passengers, I was not the only one. Many just didn't use the app. The officers were rarely seen unlike other Azamara ships. At the recognition breakfast for frequent Azamara guests, the captain and another officer stopped at our table for a minute. No more. Read Less
2 Helpful Votes
Sail Date: February 2019
It is inexplicable why Azamara, when they drydocked the new to them Pursuit, did not add a pool heater. Although the pools on all the Old Renaissance ships are small and oddly shaped with their two whirlpools “pinching” the pool in the ... Read More
It is inexplicable why Azamara, when they drydocked the new to them Pursuit, did not add a pool heater. Although the pools on all the Old Renaissance ships are small and oddly shaped with their two whirlpools “pinching” the pool in the middle, Oceania made sure to add pool heaters, Azamara apparently cheaper out leaving the pool only functional for most when it is in the tropics. When we were quite surprised and commented to the in service staff we got shrugs and told that is how all the Azamara ships are. So if swimming is important to you as it is to us, beware you probably should choose a different cruise line Having said this, the staff are generally good, the staff/guest ratio and cabins fine (although like all R class ships on the small side. ,. Although I have heard from others that the food on Oceania ships are better, having been on both, I would rate them about the same with the exception of the smaller specialty restaurants on Oceania are free whereas the specialty restaurants on Azamara cost $30 each.3 for $70. On the other hand they have one free outing on shore which Oceania lacks....so on balance....unless you are a swimmer, or like the more frequent activities scheduled regularly on Oceania cruises or simply want to stretch out in a properly heated pool I would rate the two lines about the same...at least in their R class ships...with an edge to Oceania’s slightly larger Marina/Riviera and an edge to them if you are on a longer voyage as the costs of specialty dining in Azamara would more than offset one night’s activity. Read Less
9 Helpful Votes
Sail Date: January 2019
Delighted to see Azamara pick up another one of the "R-ships" and have a newly refurbished sister ship to Journey and Quest. It was great to see some familiar faces from the other ships on Pursuit. Overall, a good job in ... Read More
Delighted to see Azamara pick up another one of the "R-ships" and have a newly refurbished sister ship to Journey and Quest. It was great to see some familiar faces from the other ships on Pursuit. Overall, a good job in renovating the ship. We selected this cruise principally for the itinerary and were very much pleased with the ports of call; the fact that we had mostly great weather helped. The following comments are relative to our prior experiences on other Azamara cruises. Things we liked: The newly revitalized lounge entertainment -- the Three Aces trio in the Living Room and Alberto in the Den were a welcomed change from prior lounge entertainers; they showed up on time, played for the entire allotted time and did not just repeat the same tired sets. The elimination of the Casino; it was great to have some additional common area. The addition of an onboard-artist creating works in real-time. The Cabin Steward and Waiters were great, as usual; delighted to see that that level of service has not changed. And even the Reception staff and Concierge were very helpful, friendly and with a good attitude. Things that need improvement: Food Quality -- this was our biggest disappointment. We actually recognized most of the menus from prior sailings, which is fine; however the quality and taste, in our opinion, has declined dramatically from prior sailings. Beverage Package and consistency of quality of drinks -- another big disappointment. We purchased two premium packages; only to find that not all the brands listed in the bar menus were available. Examples: Sambuca, they "ran out" of it at all the bars. Given all the ports of call, we would have expected the ship to restock missing items promptly -- that did not happen and to add insult, when we went to Aqualina, they had it, yet we could not get it in any of the lounges/bars. Limoncello, the menus indicate that Pallini is the premium brand, again, that was not available and we were getting different (house) brands depending at which lounge we ordered it. Also, when ordering the same drink, the quality/consistency of that drink, depended greatly on who was behind the bar at the time. Not to have all of the brands that are advertised in the packages at each of the venues, especially with all the stops that the ship made is inexcusable. Evening Service at Mosaics Cafe -- the venue is listed as open until 11:30 pm. On multiple occassion, we stopped by after the (later) show to get something, and while tea and coffee were available, the pastry/snack had been removed. The attendant told us that the "food" service stopped at 10 pm. To our knowledge that was not indicated anywhere. Moreover, the attendant was busy cleaning the sink, utensils, etc. We can appreciate that the staff works hard and long shifts, but if a venue is listed as open, all of the items should be available until closing time, and the wait staff should not start cleaning/shutting down the venue until the closing time has passed. Elimination of the bar on the back (outside terrace) of the ship at Windows Cafe; and the constant closing down of the outside area. This is great, sheltered and generally quiet, common area. Especially when food service is not going on, it is a great place to to sit, watch the wake of the ship, have a drink, read, etc. On the other ships, there has always been a bar at this location, on the Pursuit this was not installed. (My guess is that this was done to minimize "noise" since the suites on Deck 8 are right below the terrace. A bad decision -- you are trying to accommodate a small number of people who may not even be in their cabin at the expense of everyone else who are now deprived of a pleasant common area). Pricing of shore excursions. This has now gone beyond obscene to downright unconscionable. We did book a coupe of excursions with the ship, principally because we had shipboard credit to use; we also booked a number of independent excursions which turned out to be almost identical to those the ship offered. Consistently, we paid a fraction of what the ship was charging. One of the principal reasons people book on Azamara is the destination intensive itineraries; does taking people to great locations and then charging absurd mark-ups on the tour really make sense in the long-run? The company may be enhancing profit margin in the short-run, but longer term, everyone is going to go to Viator, ShoreExcursionGroup.com, directly to local operators, etc. for their excursions. And finally, one thing we are wondering about: our trip ended almost two weeks ago, we have not received any communications or survey requests from Azamara (in the past the email would be waiting before we even got back home), hence I am writing this review on Cruise Critic. Cheers. Read Less
2 Helpful Votes
Sail Date: January 2019
We chose this cruise as we wanted to go to Antarctica but didn't want to pay the prices of the expedition ships. Fortunately the ship was small enough to allow us to navigate some of the small passages and appreciate the wonder of ... Read More
We chose this cruise as we wanted to go to Antarctica but didn't want to pay the prices of the expedition ships. Fortunately the ship was small enough to allow us to navigate some of the small passages and appreciate the wonder of icebergs and penguins. We even entered an active volcano. 17 days on board with only 4 ports was a bit too long, but we knew this when we signed up. What we didn't know was how inadequate the weather proofing was in the staterooms. We were freezing inside, even with the heating bumped up high. Not sure if this is still one of the teething problems with a newly acquired ship. We didn't even have the standard issue binoculars in the stateroom - an abomination for a destination such as Antarctica. Having sailed with Azamara previously, more recently we have become disillusioned by the increasing up-selling. The brand has been cheapened by all the nickel and diming, although base prices have not reduced. The prices of the shore excursions were obscene, and based on general feedback around the vessel, they weren't even good. The promised strenuous 2 hour trek we went on turned out to be a 1km walk + bus ride. They did listen to our feedback and begrudgingly gave us a small refund. Although still settling in as a relatively new team (since August 2018), the service staff were friendly and efficient as we have come to expect from Azamara. Some recognised us from before. We thoroughly enjoyed the talks given by the destination speaker. He was entertaining and knowledgeable and certainly did enrich our time on board. Read Less
Sail Date: December 2018
The ship is lovely except for the old windows which need painting. The dining room food and service was outstanding. Thank you Vishal ..the egg man, for looking after us. The Living Room was our favourite place...classy, quiet, and ... Read More
The ship is lovely except for the old windows which need painting. The dining room food and service was outstanding. Thank you Vishal ..the egg man, for looking after us. The Living Room was our favourite place...classy, quiet, and relaxing with the ever changing view. The buffet food was always only luke warm. Many passengers complained but this was never resolved. Shore excursions were well organised. Dr Ron Orenstein guest lecturer was fantastic. Bars and lounges were very nice with good service. Missed two ports because of bad weather and mechanical issues. Uninspired entertainment. Piped music was horrible and repetitive. The ships general areas not very clean with the same crumbs on the floor for days under tables. Beds and linens were wonderful but no clock in the cabin. Captain was very entertaining and did give plenty of updates.Feel there could have been more guest lecturers on board talking about night sky, glaciers, geology, weather, and marine history. All staff were wonderful...very attentive. The big thing was the buffet food. No excuse for it always being barely luke warm. Many really upset passengers over this. Read Less
5 Helpful Votes
Sail Date: October 2018
This was our first Azamara cruise, having sailed before mainly with Celebrity and Royal Caribbean. We were expecting it to be a step up from the other lines but we found it wasn’t. The Officers and staff we found to be very ... Read More
This was our first Azamara cruise, having sailed before mainly with Celebrity and Royal Caribbean. We were expecting it to be a step up from the other lines but we found it wasn’t. The Officers and staff we found to be very friendly. Training of staff in some areas was certainly lacking. You wouldn’t expect a waiter to need a table plan to take you to your table and still get it wrong. Our cabin steward and the two Croatian barmen in The Den were excellent. Food in the main restaurant was very good but we found the buffet at lunchtime was disappointing. The speciality restaurants is an area where training needs to be given. The food was very good but waiters should not remove plates before everyone in your party has finished the course. This made a couple feel as if they were holding us up. We were lucky enough to be invited to an Officers hosting evening and we were lucky to have the Officer Lucy Dobson on our table who was an excellent advert for Azamara Staff. Would we sail with Azamara again? Yes we would if the price and itinerary were what we wanted, but our expectations wouldn’t be so high. A tip we found useful was that the coffee table is too big for the room but we moved it between the window and settee and it gave us a lot more room. Read Less
11 Helpful Votes
Sail Date: September 2018
We went on this Greek cruise with 2 other couples. One couple was happy with Azmara Persuit; my husband and I as well as the remaining couple were disappointed. I know this ship was recently refurbished and the first voyage since that ... Read More
We went on this Greek cruise with 2 other couples. One couple was happy with Azmara Persuit; my husband and I as well as the remaining couple were disappointed. I know this ship was recently refurbished and the first voyage since that refurbishment was in August. My review is my effort to give them constructive criticism. The cruise line identifies their product as a luxury brand.... not so I say. The cabins were quite small and overfurnished; there was a large table that we needed to navigate to get to the balcony. There also was a huge chair to circumnavigate. With the exception of the onboard steak house and Italian restaurant that cost an additional amount, the food was plentiful but of average quality. The crew and support staff were very friendly and nice.However, there was a definite communication gap because many did not have a grasp of English. My husband asked for more towels; we got a knock on the cabin door because the steward could not understand what he was asking for .....he had to physically show the steward a towel. The staff in the dining room could not tell us how certain foods were made. The DJ had a very limited knowledge of English and yet he was the host of a trivia game that was in English. The true nightmare was the laundry room situation.......one laundry room for 600 guests on an 11 day cruise!!!!!!! There were lines daily to use the machines...... why weren't there laundries on other floors??????????? At times, many of the machines were in disrepair. Lastly, the last 2 ports were disappointing. We docked at Zakynthos and Igoumenitsa... the last ports in Greece. Zakynthos was a bit better than Igoumenitsa. Igoumenitsa looks like Newark, New Jersey!And to make matters worse, this is where we were docked on a Sunday with not much open in the town. Corsica is a port a few hours away from Igoumenitsa....... why couldn't this ship have docked there....a place with so much history to explore????????? I want to end on a positive note: We were invited by Azamara to a cello concert in Dubrovnik....... it was FABULOUS! Read Less
Azamara Pursuit Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.9
Entertainment 3.0 3.3
Fitness Recreation 4.0 3.8
Family N/A 3.8

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