Sail Date: November 2018
Found a deal on the transatlantic cruise and boarded in Barcelona. Boarding was easy and quick. Our suitcases were at the door before we were! Due to approaching we weather we skipped Gibraltar and Madeira and went to Santa Cruz de ... Read More
Found a deal on the transatlantic cruise and boarded in Barcelona. Boarding was easy and quick. Our suitcases were at the door before we were! Due to approaching we weather we skipped Gibraltar and Madeira and went to Santa Cruz de Tenerife instead - a worthwhile visit. We got credit for the skipped port charges. Kudos to Captain Antonio for outrunning the storm, we had a a couple of days of rolling seas but overall it was as smooth crossing. The food was fabulous (as usual) and the speciality restaurants did not disappoint. The wines offered were all very good except for the whites which were to heavy on Sauvignon Blanc and Chardonnay. But when asked, there was always an alternative. Despite this being a transatlantic cruise the entertainment was the best we had ever had on Azamara. The shore excursion in Tenerife was wonderful as was the behind the scenes tour on the ship. The White Night was also fabulous. The service overall was slightly below par, probably due to new staff not quite embracing the Azamara spirit. There were a few familiar faces to welcome us back. Trivia is a big thing and one of the hosts was not up to par as he could not pronounce words properly. That led to some angry outbursts. The senior staff is all great, visible and accessible. Looking forward to going back next March. Read Less
2 Helpful Votes
Sail Date: October 2018
I am not sure we would sail with Azamara again. Let me explain a bit about our experience. Embarkation: As someone in a wheelchair, we chose Azamara because they claimed they were accessible. When we arrived? No ramp, stairs. We were ... Read More
I am not sure we would sail with Azamara again. Let me explain a bit about our experience. Embarkation: As someone in a wheelchair, we chose Azamara because they claimed they were accessible. When we arrived? No ramp, stairs. We were shown to the embarkation point, which was a stairway up to the ship. When I asked where the ramp was, I was told that it was being used to load the luggage. So, 4 small employees -- probably Filipino, since they made up a huge proportion of the staff -- carried me in my wheelchair up the stairs. This is okay in places like India, where I have no expectations around accessibility, but very surprising on an American-owned ship, docked in Europe. Especially since they have a whole section on their website about accesssibility. Cleanliness: Lipstick on the champagne flutes in our suite. Lipstick on the glasses in the lounge they call the Living Room. When our first glass of wine arrived it was covered in lipstick and fingerprints. I went to the bar to get another glass and the surly bartender proceeded to pour my wine from the dirty glass into a cleaner glass. We left. Suite: Was a nice size and the accessible bathroom was pretty good -- could have used more shelves, and the toilet was surprisingly low for a wheelchair-accessible room. Bed was comfy and the balcony was a good size. Service: very mixed. Staff in the living room were not very competent. They never got the orders right and had to be sent back to get the proper beverages. Staff in the main dining room were good. Staff in the 2 specialty restaurants were very good. So a bit surprised at how the service levels varied. Butler for our suite was outstanding. but the stewards were very junior. The overall look of the ship was nice. The ship is too small for rough weather. There were hurricane-force winds which meant our first two ports were cancelled -- we spent two nights in Civitavecchia. Cannot imagine doing a transatlantic crossing on such a small ship. We ended up going to Nice instead of Monte Carlo, which was actually better for us, since Nice is flat. Palma de Mallorca was fantastic, and we loved going back to Valencia. Our two nights in Livorno meant that we could do a nice visit to Lucca, and spend one beautiful sunny day exploring Livorno. The "Azamazing evening" was quite simply, dreadful entertainment. Food and wines: We are foodies and we enjoy good wine. The food in all the restaurants was okay, but we did not like the fact that the menus in the two specialty restaurants never changed -- so it got boring quickly. The wines included in the fare were the cheapest wines they could get. We do not drink a lot of cocktails or mixed drinks, but the drinks menu skewed heavily to liquor and not wine. The wines on the "for purchase" menu were extremely over-priced, and were mostly American. Inexplicable considering we were in Europe. Corkage fees are only $10, so once we got into some ports, we headed straight to a liquor store to buy good wine to take on board. I think the owners have really cheaped out on entertainment. They had an appalling 3-person trio in one of the lounges. They had a decent pianist in another place, and there was a good jazz quartet at the Saturday brunch. They had one person for the "enrichment" lectures who seemed really out of her depth. And they don't appear to invest in staff training. We would rank this number 3 of the cruises we have done. Cunard 1, Oceania 2, and Azamara a distant 3. I realize the staff are fairly new and not all of them are fully trained, but this is a cruise line who seem to want to compete with Oceania, and they do not. The staff in the Living Room seem to hate their jobs and there was a surprising amount of surly Russian staff who seemed to hate the guests and each other. Inexplicable, since it's a nice looking room. When I filled out their online questionnaire, I told them that I could not figure out who their target market was, but it was clearly not us. Did we hear back from them? Crickets... Read Less
2 Helpful Votes
Sail Date: October 2018
The ship underwent a refurb in 2018 and the results were nice. Very bad weather hit Rome & we spent first 2 days in port near Rome. Ship's captain & crew did great job of insuring our safety and making the best of a bad ... Read More
The ship underwent a refurb in 2018 and the results were nice. Very bad weather hit Rome & we spent first 2 days in port near Rome. Ship's captain & crew did great job of insuring our safety and making the best of a bad situation. Winds of 77 kts in port broke the mooring line & Pursuit broke free from dock. Crew performed like pros to keep us safe. Rough seas throughout much of our cruise. Eating in main dining room (Discovery) was very good. We tried "Prime" which was not worth the 30 euro/person surcharge. Paying to eat same food basically as main dining room. We were invited to the captain's dinner which was excellent.Lot of menu options in the dining areas, great buffet also. Entertainment was about average. Many of the cultural & historical talks were very interesting. The inevitable jewelry store & art gallery were low key, not as much pressure as the giant ships.A bunch of activities to choose from--games, movies, darts, etc. No casino which was a nice change. We did not book any tours but arranged our own. Azamara tours are expensive and we had a great experiences using own arrangements. Weather killed scheduled stops in Corsica & Sardinia. We got stops in Nice, Valencia, Monaco, & Barcelona (morning departure port). Transfers from hotel in Rome to ship &n dock to airport in Barcelona went smoothly. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Thank you for the cruise review, rdthorne45. I'm glad you enjoyed your cruise with us. We hope you'll come back again soon.
4 Helpful Votes
Sail Date: October 2018
On the first day of the cruise (October 28), my mother was giving my son a shower and he had found a piece of broken glass on the shower floor, picked it up and gave it to her. My son is 15 months old - if he stepped on the glass or ate ... Read More
On the first day of the cruise (October 28), my mother was giving my son a shower and he had found a piece of broken glass on the shower floor, picked it up and gave it to her. My son is 15 months old - if he stepped on the glass or ate it, my son could have been seriously injured. They moved my mother and son to a different room where the shower did not work and they had life boats in front of the window. On the second day of the cruise (October 29), we were returning from Rome and we were unable to get on the boat because the ropes had snapped due to the weather. I have never heard of something so unsafe happening before. What if someone was boarding when the ropes snapped? How did the cruise not comprehend how much weight the ropes could hold against the current? Anyways, we waited in the terminal for 45 minutes and we were waiting 10 minutes outside until one of the crew members noticed we had a baby and shuttled us to the front of the line. My son had gotten a cold as a result of waiting outside due to the cold and wind. The same evening (October 29), we had all went to dinner and I had requested for a waiter to bring my son a simple order of pasta and meat sauce. When it arrived the food was lukewarm. I did not think anything of it because my son was crying so I gave him some of the pasta. I also had some and so did my husband. That night and for the next two days we were sick. The only person who was not sick was my mother and she did not have any of the pasta. The next day (October 30th) my husband and I were in bed the entire day while my mother looked after my son due to our food poisoning. Around 3:30 I decided to go to the patio to try and have something light. It was quite cold so I went to get a blanket. The staff were taking blankets from the dirty container refolding it and giving it to other patrons to use on deck and also handed me one. I explained my situation to the ship manager, requesting my son and mother be moved to a room closer to my husband and myself so it would be easier for me to go back and forth between rooms because I am sick. He could not accommodate me on that request. Complete lack of empathy. Instead he asked if I had travel insurance for this trip if I did want to leave. Complete lack of responsibility and respect because the issues affecting my trip are directly due to this ship's disorganization and sanitary standards. I was given the understanding and impression that he really doesn't care. One guest overheard my conversation with the manager and later came up to me and said it was very disrespectful with how the manager dealt with the situation. The next day we went to the spa- my mother has diabetes. After she finished her massage she asked the therapist if she could have 5 mins to lie down because she felt dizzy. I am an RN from Canada, immediately I would think hypoglycaemia and get a juice or sugary beverage for the patient. Instead the 'therapist' said 'no please hurry up and get up, I have other patients.' And left. That day the boat was rocking severely and she had to hold the walls to support herself. I am normally easy going person but this is so extreme there is no choice left but to complain. We take a cruise once a year and I understand things happen and based on the expectations I was given by the Azamara, this ship does not deserve the title of luxury cruise line. Nor do I see how it stands out in any way from the food to my experiences on board. This is also a cruise suited for a more senior crowd - no casino, nightclub, or late night entertainment - ship is completely dead around midnight. Spend that little extra and take Regent Seven Cruises, much better experience and ship. Read Less
2 Helpful Votes
Sail Date: October 2018
Having completed many cruise on Azamara Quest I was eager to experience the newest addition to the brand. Embarkation was very efficient although we had to first get luggage tags for our bags as Azamara do not send any in advance. It ... Read More
Having completed many cruise on Azamara Quest I was eager to experience the newest addition to the brand. Embarkation was very efficient although we had to first get luggage tags for our bags as Azamara do not send any in advance. It was interesting to note that you do not have to complete a health declaration anymore. Ship: Overall there was a new feeling to the ship with some differences to it's sister ships. There is now a lovely and well used seating area where the casino used to be which is also home to the future cruises and shore excursions desks. Spirits bar is central in this area as is a piano which provides light entertainment in the evening. Another major change is the removal of the bar on the sunset veranda which allows for extra seating in that area. This is a wonderful improvement which works well. Cabin: We were in a club continent suite on deck 8. This was a nice light and airy space with a good bathroom which had a large shower.Throughout the cruise it was well maintained by the cabin stewards. There were extra power sockets including a UK style at the desk and a USB socket at each bedside lamp.Although under the Patio noise was not bad except during preparation for the white night although I understand this is a issue for most of the cabins on deck 8. Food/beverage: Food is generally a high standard and well prepared. The MDR has an expanded menu over that that we experienced recently on Quest and is very good. Windows buffet is good (we only used it for breakfast and lunch) although the lunch menus could be repetitive. Prime C was very good both for service and menu choice whereas Aqualina's menu was not very good and in fact the only main course I had was the dover sole.Another issue in Aqualina was the extra tables which had been added which took away from the previous dining experience. The dover sole which is deboned tableside is now done further from your table if you are sat at a window table and might as well be carried out in the kitchen. Included wines are a weak point, they are poor quality and a very limited in variety. During this cruise and the one after I reckon only 5 or 6 different reds and whites were used which led to many repeated offerings of the same wines. We upgraded our drinks package where you expand the range of wine on offer by 5 each of red and white (and are better quality). In general the ship felt crowded on sea days when the weather was not good and seating in the public areas was hard to find. However dealing with the crew and officers was as ever very positive and friendly which was good considering that many were new to Azamara. Entertainment was very average except for the Azamazing evening in Malta which was excellent. We were taken by bus to the venue where we were treated to local wine and bites while watching some folklore dancing and singing. Overall I really enjoyed this cruise and although there are some negative points they are well outnumbered by the positives and the general feel of the ship and crew. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Thank you belfastman for the lovely cruise review. We appreciate that you took the time to do this. And thank you for your loyalty to Azamara Club Cruises!
1 Helpful Vote
Sail Date: October 2018
We did our first cruise with Azamara Club Cruises with Azamara Journey from Sydney to Signapore (18 days) in March this year (2018) and was very satisfied with ship, itinieries, food, service and ambiance on board. When we found a good ... Read More
We did our first cruise with Azamara Club Cruises with Azamara Journey from Sydney to Signapore (18 days) in March this year (2018) and was very satisfied with ship, itinieries, food, service and ambiance on board. When we found a good deal on the newly refurbished Azamara Pursuit we booked this cruise from Athen to Rome. We were exicited and a bit anxious in advance as some reviews have been on the negative side in addition to the fact that we also had booked a 16 days cruise in february 2019 from Santiago Chile to Buenos Aires. We are happy to report that we were pleasantly supprised and very satisfied with our cruise and can sum up as follows: * ship is old but well refurbished and in better condition than Journey * embarkation and disembarkation was smoot despite a delay on disembarkment. This delay was however due to bad weather * cabin was fine and to expectations * food and service in discovery was already up to speed and prime C was better than Journey. * Windows cafe can be better on pastas and pizzas which is something both Azamara Journey and Azamara Pursuit are not as good at making Italien food. I think they have to hire some good Italien chef who can take all cooks on a special Italien cooking course. * entertainment was on average in the cabaret except from the cruisedirector Amanda Poulsson and one other english perfomer at the end of the ship. Pianist and group playing in bar areas was good and far better than on Journey *Interesting cruise with many fine places to visit * compared to Journey I must admit that captain Johannes from Norway together with cruisedirector Eric was special and was extremely good at informing and walking the floor among the guests. Antonio and Amanda should benefit from getting tips from Journey. To sum up it seems that Pursuit has managed in a short time to get the crew up to a very good standard and we are looking forward to joining Pursuit on the Santiago-Buenos Aires cruise in February. Read Less
3 Helpful Votes
Sail Date: October 2018
This was our first Azamara cruise, having sailed before mainly with Celebrity and Royal Caribbean. We were expecting it to be a step up from the other lines but we found it wasn’t. The Officers and staff we found to be very ... Read More
This was our first Azamara cruise, having sailed before mainly with Celebrity and Royal Caribbean. We were expecting it to be a step up from the other lines but we found it wasn’t. The Officers and staff we found to be very friendly. Training of staff in some areas was certainly lacking. You wouldn’t expect a waiter to need a table plan to take you to your table and still get it wrong. Our cabin steward and the two Croatian barmen in The Den were excellent. Food in the main restaurant was very good but we found the buffet at lunchtime was disappointing. The speciality restaurants is an area where training needs to be given. The food was very good but waiters should not remove plates before everyone in your party has finished the course. This made a couple feel as if they were holding us up. We were lucky enough to be invited to an Officers hosting evening and we were lucky to have the Officer Lucy Dobson on our table who was an excellent advert for Azamara Staff. Would we sail with Azamara again? Yes we would if the price and itinerary were what we wanted, but our expectations wouldn’t be so high. A tip we found useful was that the coffee table is too big for the room but we moved it between the window and settee and it gave us a lot more room. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Thank you for writing a cruise review CricketLover. We appreciate it! And we look forward to welcoming you back sometime in the future, when you find the right itinerary and price.
6 Helpful Votes
Sail Date: September 2018
We went on this Greek cruise with 2 other couples. One couple was happy with Azmara Persuit; my husband and I as well as the remaining couple were disappointed. I know this ship was recently refurbished and the first voyage since that ... Read More
We went on this Greek cruise with 2 other couples. One couple was happy with Azmara Persuit; my husband and I as well as the remaining couple were disappointed. I know this ship was recently refurbished and the first voyage since that refurbishment was in August. My review is my effort to give them constructive criticism. The cruise line identifies their product as a luxury brand.... not so I say. The cabins were quite small and overfurnished; there was a large table that we needed to navigate to get to the balcony. There also was a huge chair to circumnavigate. With the exception of the onboard steak house and Italian restaurant that cost an additional amount, the food was plentiful but of average quality. The crew and support staff were very friendly and nice.However, there was a definite communication gap because many did not have a grasp of English. My husband asked for more towels; we got a knock on the cabin door because the steward could not understand what he was asking for .....he had to physically show the steward a towel. The staff in the dining room could not tell us how certain foods were made. The DJ had a very limited knowledge of English and yet he was the host of a trivia game that was in English. The true nightmare was the laundry room situation.......one laundry room for 600 guests on an 11 day cruise!!!!!!! There were lines daily to use the machines...... why weren't there laundries on other floors??????????? At times, many of the machines were in disrepair. Lastly, the last 2 ports were disappointing. We docked at Zakynthos and Igoumenitsa... the last ports in Greece. Zakynthos was a bit better than Igoumenitsa. Igoumenitsa looks like Newark, New Jersey!And to make matters worse, this is where we were docked on a Sunday with not much open in the town. Corsica is a port a few hours away from Igoumenitsa....... why couldn't this ship have docked there....a place with so much history to explore????????? I want to end on a positive note: We were invited by Azamara to a cello concert in Dubrovnik....... it was FABULOUS! Read Less
3 Helpful Votes
Sail Date: September 2018
We just got back from our 11 night Greek Isles Intensive Cruise on Azamara Pursuit and we thoroughly enjoyed it. This was our second cruise with Azamara although we have been cruising for over 25 years. We arrived at the cruise terminal ... Read More
We just got back from our 11 night Greek Isles Intensive Cruise on Azamara Pursuit and we thoroughly enjoyed it. This was our second cruise with Azamara although we have been cruising for over 25 years. We arrived at the cruise terminal early but we weren’t able to board until 11.30 however the wait was fine with drinks and snacks available. They also completed our check-in whilst we were waiting. The ship is lovely and almost identical to journey with the big change being in the Spirits Bar area where the casino has gone – it’s a much better use of the space in our opinion. We were in stateroom 7121 on the back of the ship where we had a bigger balcony – it was very nice. Just a point to mention if you are thinking of taking one of the staterooms on the back of the ship - yes there was some soot came down- not much and didn’t cause a problem. Whilst the balcony is very private you can see on to the next balconies when standing at the rail. Our stateroom attendant Irza and her assistant looked after us extremely well – how do they remember everyone’s name! The food for us was excellent we had dinner most nights in Discoveries the choice and quality of food was very good indeed. We did comment on how the waiters appear to be rushed although we had no complaints about service. We went up to the Patio one night which is nice for a change and two nights we went to Prime C. The speciality restaurants are a real treat and not to be missed. There has been much discussion on the forum about the changes that have been made to entertainment. We think that Azamara have got it right on Pursuit. The Signature singers were excellent and we enjoyed all three of their shows – they have plenty of movement in their routines and even a bit of dancing. Toney Markey was cruise director and we so enjoyed listening to him and his wife Christine. Also Amanda Poulson was assistant cruise director and another fantastic performer. The orchestra were brilliant with a very talented (leader) pianist called Sacha – one night he played the piano backed by his orchestra and it was sensational. Sadly when everything had been set up for White Night there was a heavy downpour and the event had to be moved inside – we felt so sorry for all the people who had worked so hard. The Azamazing Evening was just that AMAZING! We had a Cello concert by Ana Rucner in the Old Town Dubrovnik. If a Cello concert conjures up a vision of something sombre, heavy and boring then you couldn’t be further from the truth. It was simply fabulous. Our first port of call should have been Spetses but due to bad weather we anchored off Nafplio a very nice little place. Next stop was Mykonos followed by the lovely Paros and then Rhodes where we docked. We docked in Agios Nikolaos and this was another nice little place followed by Chania which was very busy but great as we were tendered right into the harbour. Zakynthos was another nice port fairly quiet and then Igoumenitsa which was a new port for Azamara. We did not enjoy this port even the Captain passed some negative comments about it. Dubrovnik was our final stop and we were tendered in which was much better than being taken on the shuttle bus as per last time we were there. Overall it was a great cruise we met lots of nice people and there was a fair spread of ages. We only spoke to one couple who had a complaint – they were disappointed with the food!!!!! They said the food was much better on Oceania. We have sailed on Oceania and we feel that there is little difference in the food – we enjoyed Oceania too. Sorry my review is a bit long but hopefully you will book up with Azamara and enjoy it as much as we did! Read Less
3 Helpful Votes
Sail Date: September 2018
We chose this cruise because of the itinerary, the destinations were mostly good apart from a change to Nauplion instead of Spetses. Mykonos was supposed to be docked instead we were taken ashore on tenders. Igoumenitsa was a waste of ... Read More
We chose this cruise because of the itinerary, the destinations were mostly good apart from a change to Nauplion instead of Spetses. Mykonos was supposed to be docked instead we were taken ashore on tenders. Igoumenitsa was a waste of time nothing of note here .We had more tenders than was on itinerary which was disappointing. Training some of the staff to steer the tenders when passengers were on board was a bit worrying. The food on board was excellent in the Discoveries restaurant and lunch times in Windows. The entertainment on board was a bit disappointing and not up to the Quests. The decor in all the public rooms was tasteful and relaxing. The ship has been refurbished new carpets etc. The waiters in the restaurants were attentive and friendly. The living room was a comfortable relaxing place to be with attentive waiters and various snacks during the day. We had a balcony bedroom which had a table and chairs on the balcony. The bathroom was small and the only complaint from most travellers was the shower curtain clinging to their bodies when showering. We did not take any of the shore excursions as we felt they were very expensive and we could make our own arrangements. We had a group of Greek dancers onboard during an evening buffet who were excellent. The Azamazing evening was in Dubrovnik and Everyone thoroughly enjoyed the entertainment a rock Cellist Ana Rucnar, we had the central square cordoned off and it was a thoroughly enjoyable evening. Taken back to the ship by local boats which was interesting. Read Less
Azamara Pursuit Ratings
Category Editor Member
Cabins N/A 3.5
Dining N/A 3.7
Entertainment N/A 3.0
Fitness Recreation N/A 3.7
Family N/A 3.7

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