16 Helpful Votes
Sail Date: June 2018
We chose Viking River Nile cruise because of a great experience on the Grand European cruise last September. Viking commissioned a new river boat - The Ra - with the promise of an early. March launch. About 5 weeks before our June cruise ... Read More
We chose Viking River Nile cruise because of a great experience on the Grand European cruise last September. Viking commissioned a new river boat - The Ra - with the promise of an early. March launch. About 5 weeks before our June cruise date we were notified that Ra launch was delayed but not to worry - they substituted the Amarco II. We were offered a small refund and future cruise credit because of the change. I cannot express how disappointed we were when we arrived at the boat. The AmarcoII is VERY dated and worn. The amenities we paid for based on the Ra are not available. The boat smells moldy, bath tub is filthy, furniture frayed, bed is lumpy and very uncomfortable. The dining room is dreary with no view and the lounge is dark with very dated furniture - not one thing INVITING or Viking quality on this boat. Only positive is the staff - they are hard working , kind people - they knows the guests are disappointed and they are trying to accommodate us as best they can under terrible circumstances. This was an expensive cruise and we expected a qualityViking experience. Viking knew there were problems with the cruise and they withheld the information from the guests until the last minute and at in our case, we were not offered another option. We were planning 2 other Viking cruises - now we’re not so sure - the lack of accountability from their Corporate office makes us wonder whether they truly understand customer service. Read Less
Viking Ra Ratings
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