Sail Date: October 2014
My wife and I just returned from a 36 day cruises on the HAL Zandamm. This is the first time we travelled with HAL, however, we have done other trips with Celebrity, Voyages of Discovery, etc. As a general comment I would say we got value ... Read More
My wife and I just returned from a 36 day cruises on the HAL Zandamm. This is the first time we travelled with HAL, however, we have done other trips with Celebrity, Voyages of Discovery, etc. As a general comment I would say we got value for our money. The ship is kept in top notch condition and staff are polite, attentive and the meals good. The one major exception is the way they enforce their wine/alcohol policy. Most cruise lines have a similar embargo against bringing spirits aboard. However, my experience is that few attempt to enforce this realizing most people would like to have a drink in the privacy of their rooms. I have been making wine for over fifty years and enjoy discovering new brands and traveling the coast of Chile and Argentina are ideal for this. This was totally prevented by HAL. They have x-ray equipment when you go on board. You would think this was to keep hazardous items off the ship but I soon discovered it’s sole purpose is to discover wine and liquor bottles so they can confiscate them (they let you have them back the last day of your trip). Just to show that the x-ray machine had no other purpose, on the last day in port it was gone even though people continued to enter and exit the ship. Obviously the machine was not used to detect dangerous goods. They had no fear of wine because in one day everyone was leaving! Complaints about this policy brought out all kinds of ridiculous responses like ‘we need to make sure guest aren’t over indulging etc.’ This leveled at people who’s average age is in the sixties being treated like teenagers! They have no similar conscience when it comes to selling their own booze on board at three times the going price! On one occasion they even kept the bar open during a safety drill! They even sent passengers off on shore excursions to a rum distillery – Cana de Flora Corinto Nicaragua and then promptly seized all their purchased products on return to the ship. And they are not all that nice about seizures either. In Valparaiso we were told you could bring two bottles of wine on (this a so called embarkation point) I went first with my bottle but when my wife tootling along later they physically tried to take it from her. She resisted and told them to leave her alone. It shows you the length they will go to enforce this ineffective policy. It is interesting to note that new passengers who have been on the cruise less than three days can bring on wine but those who have been on much longer are prevented. The policy itself makes no real sense because you can buy a bottle of wine or liquor (albeit no name) from the bar and take it to your room. You can even take a glass to your dining table so it thwarts their real objective of forcing you to buy their $30 + wine at the table. In conclusion if you enjoy experimenting with new brands, enjoy having an occasional wine of your own choosing and cheese in your cabin or generally are offended by being treated like a second class passenger while you paid the full price, HAL is not for you.   Read Less
Sail Date: December 2013
For those who have seen "the world", Antarctica is "out of this world". Especially when you get the 1% weather window of two consecutive sunny, cloudless, windless days during which you can take the "brochure ... Read More
For those who have seen "the world", Antarctica is "out of this world". Especially when you get the 1% weather window of two consecutive sunny, cloudless, windless days during which you can take the "brochure pictures". This cruise is fantastic for those who have been around a bit, been to the third world, experienced mud, rain, wind, hail, rough seas, and rude and intolerant whingers who complain that it is too windy/rainy/cold/rough on the boat, and are annoyed that he hot tubs and swimming pools are drained, because if they aren't, the decks will flood. Where did these morons think they were going? St. Thomas? Either they are ignorant, or their travel agent failed to advise them that they were going to be part of a unique, wild, desolate, but SPECTACULAR experience. Let us be honest about this - you go on the 17 day Holland Cruise because you don' want to pay three times the amount for the mediocre Crystal Symphony (at least based on the complaints I heard at the SCL check in to go home), or $20k to go with National Geographic in a small cork from Ushuaia. Thus, for your three days in Antarctica, you have to tolerate 5 pure sea days, and 5 days of the disorganization, graffiti, and daily mini riots of the South American ports you visit as part of the equation. It is clearly your fault when you get robbed in the favelas. The cruise director and literature give you many warnings to dress down, stay on the beaten track, and leave EVERYTHING of value on the boat. So you only have yourself to blame when your Gucci hand bag is ripped from your shoulders by a motorcycle hoodlum. Or some petty thief swipes your wallet when you fall for the "Cambio" ruse in BA. That said, there are many safe areas of all the cities, and 98% of the passengers have no problems whatsoever. The Museo Belles Artes in BA, the Governor's museum in Montevideo, the Prison museum in Ushuaia, and the Plaza de Armas in Punta Arenas are all interesting and safe spots to visit. And taxis are uniformly cheap - about $1 per mile. But the piece de resistance of the ports of call, if you are lucky enough to have a Captain who is not intimidated by the Argentine threat to make life difficult for ships who dock there, is the Falklands. Either a history tour led by a former Marine, who liberated the islands, or if you can stand 4 hours of extreme 4x4 off roading, the King Penguin Colony, almost makes the entire trip worthwhile. Veteran travelers know that after the Falklands, they will then spend the next sea day sleeping, so that once the most northerly islands of the Antarctic Peninsular are spotted, they can stay up for 21 hours of each of the next 3 days, taking pictures every minute or so. The scenery, if the weather cooperates, is spectacular. If it doesn't, the whingers will be at it, all day long. I believe it is sacrilegious for people to be "sunning on the Lido" when they are in Antarctica, as though this is the garden variety cruise from Fort Lauderdale. But there were many. Maybe I should be thankful that that left the outer promenade decks and the bow less crowded for me! The "expedition team" for HAL of previous Antarctic researchers and explorers made sure that at least 4 hours of every sea day had lectures on the history, geography and biology of the region. In particular, Chris Wilson, great nephew of the late Ed Wilson, who died with Scott in 1912, made our trip come alive. This cruise was my second with HAL to the bottom of the world. I highly recommend it, but only if you want to "experience" it, not just look at it, through the tinted windows of the Crow's Nest.   Read Less
Sail Date: June 2013
The ship appeared "old and tired" when we boarded, and our large verandah level stateroom smelled stale and musty on entering and had to be re-cleaned, with an ozone machine being used to eliminate some odors. The bathroom was ... Read More
The ship appeared "old and tired" when we boarded, and our large verandah level stateroom smelled stale and musty on entering and had to be re-cleaned, with an ozone machine being used to eliminate some odors. The bathroom was right out of the 70's, complete with peach/pink tiles and a wall mounted hair dryer usually found only in museums. A drain in the bathroom floor had to be opened and cleaned to eliminate sewer gases. The desk/dressing area was badly chipped and poorly repaired long past the point where it should have been replaced. The food in the main (Lido Deck) dining room was marginal. On the first night, some of the food was virtually inedible, with pork chops about 1/4" thick or less and cooked to the consistency of shoe sole material taking the lead. There was also very little variety of the "C average" food throughout the week. The fitness room was quite well equipped, although water was provided (other than for sale) only via a drinking fountain with paper cups, and they ran out of paper cups toward the end of the cruise. The wait staff, cabin stewards and others at that level of service were polite but less friendly and accommodating than we have experienced with other cruise lines. Fortunately, the places visited were so spectacular that it made the shipboard accommodations relatively unimportant, but it is highly unlikely that we will ever travel on a Holland America ship again. Read Less
Sail Date: September 2012
From the time of boarding the Zaandam to leaving her, the staff of this ship found many ways to please us with great service and courtesy. For the first time ever we never went in the main dining room, which is really unusual as on most ... Read More
From the time of boarding the Zaandam to leaving her, the staff of this ship found many ways to please us with great service and courtesy. For the first time ever we never went in the main dining room, which is really unusual as on most ships the best meals and service are found there. With the first meal at the Lido the selection and variety were so great that we thought that we would just make this our regular meal stop and not worry about eating at set times. The salad selection was varied and fresh, the Asian dishes were tasty and having the pasta bar service was tops. Confidence in health was provided by having the staff serve the plates to you and not having to hold implements handled by the person in front of you. Given the lack of proper hygiene by some guests, this is a great way to stay healthy. The pork roasts, roasted turkey, baked chicken dishes and steamed vegetables all were terrific. It was great to see the Chef around checking on his staff and talking freely with the passengers. The cooking demonstrations with the staff were not only great at sharing tips but were actually funny. The Company Men playing in the Theatre were really a high energy group that challenged the older crowd to come alive. They were fun and their talent promised long and successful careers. The ship is well maintained and carries an air of eloquence from the teak decks on the promenade deck to the intriquing artwork on display everywhere. The Hawaiian speaker really knows the Pacific and provided a great way to learn and enjoy the trip. The maritime history speaker was excellent as well. Read Less
Sail Date: May 2009
Just got back off the HAL Zanndam Alaska.. Took my husband and 2 sons. 10 and 15.   HAL just emailed me same cruise for a lot less $. How tacky! Must say this cruise is a snoozer!! We had a cute elderly lady in a wheelchair tell us how ... Read More
Just got back off the HAL Zanndam Alaska.. Took my husband and 2 sons. 10 and 15.   HAL just emailed me same cruise for a lot less $. How tacky! Must say this cruise is a snoozer!! We had a cute elderly lady in a wheelchair tell us how board she was!      The day schedule never seemed to have much on it. I know it is a cruise usually for an older crowd. I don't think that was the problem cause they were a lot of fun!!  My son also loved the Hal kids club. He spent a lot of time there. The food in the Lido was awful!! I felt like they were trying to be creative with yesterdays leftovers.. And we had a hard time catching them open anyway..  The poor workers worked so hard to serve up the nasty crap! I spent a lot of our trip feeling sorry for them and how hard they tried!  My kids called it the "Pig troff slop"  Pinnical grill lunch was good but small servings. We also tried to order room service twice. Both times they never answered the phone. When I called the front desk they told me "they must be busy"    I spent a lot of time and money on this trip for my men.. I felt from the get go I was getting ripped off! I was a past cruiser with them which got me nothing! They dropped the price 50 bucks a person and upgraded to a window room after we booked  which I didn't get and no break on my kids staying in the same room.. Sorry HAL... cant say your corp made me very happy!   We also waited 4 hours to disembark. I guess a problem with luggage unloading.  Read Less
Sail Date: August 2003
We went on the Holland America MS Zaandam Inside Passage cruise from August 23-30, round trip from Vancouver. With the exception of one day, the weather was beautiful, sunny and about 50-60 degrees. We had a great time and will definitely ... Read More
We went on the Holland America MS Zaandam Inside Passage cruise from August 23-30, round trip from Vancouver. With the exception of one day, the weather was beautiful, sunny and about 50-60 degrees. We had a great time and will definitely cruise again! To see pictures, go to: If you have any questions, please don't hesitate to e-mail us at Vancouver We arrived in Vancouver on Thursday (with the cruise leaving on Saturday). We stayed at the Pan Pacific hotel, right above Canada Place. The hotel was very nice and quite expensive, but the convenience of being downtown and seeing the ships coming in was worth it. They will transfer your luggage to the cruise ship terminal so you don't have to worry about it. Stanley Park is a beautiful place to visit. There is a free shuttle that does the entire loop of the park with many places to get on/off as desired. This is a very convenient way to see the entire park as it is over 5 miles to do the complete loop. We also visited the Aquarium on Saturday which we highly recommend, even if you don't have children. They have beautiful displays, as well as beluga whales, sea otters, and sea lions. On Friday, we took the Vancouver Trolley ride for a tour around town. While the tour was very interesting, the trolley was extremely bumpy. You may want to check out the double-decker bus as the ride may be smoother. We also found the Vancouver Tourism office is a block away from Canada Place. They have lots of flyers and maps, and also a very friendly staff to help you. One key thing they have is a currency exchange machine, which looks like an ATM. You insert money and it gives you back Canadian money at the day's exchange rate. We had converted some money ahead of time at AAA and found their exchange rate to be horrible. Embarkation We headed down at 12:45 as embarkation begins at 1:30, and went through a security scan (very quick moving lines). We brought some bottles of liquor in our carry-on without a problem (and also did the same in Skagway). Once we entered the waiting room, it was a bit confusing. Since we were suite guests, we were brought to a separate in-processing table and were through in about 5 minutes (make sure you have your immigration paperwork printed out as well as your passport ready). We were given a number and told to wait until our number (40) is called. After we left the table, we were confused because as suite passengers we though we had priority boarding yet we were directed to a long line of people. Larry asked someone where we should go and he let us into the immigration area along with the wheelchair passengers. It never hurts to ask someone where to go! The Zaandam The ship was very clean, with no obvious signs of wear and tear. The carpet and walls were all in excellent shape. The Zaandam is much smaller than the Princess and Celebrity ships and we liked not being overwhelmed with people. Our room was beautiful, a deluxe verandah suite with a large balcony (2 recliners, 4 chairs, and a table). Our bed was made into a king size bed, and we also had two chairs and a large couch. The bathroom included a whirlpool tub, and a separate changing area with another sink and large mirror. Plenty of closet and drawer space. The only complaint about our room was the heavy vibration the first night, which we believe was an engine problem although no one would confirm it, and the loud sounds above our room. Our room was on the starboard side, below the pool. When they were cleaning the floor each night at 11:00, they would drag the chairs and tables around. We complained, and were given $400 shipboard credit for our inconvenience. We also would hear people walking above us at all hours of the day and night although we never heard any noise from the hallway or from the rooms next to us. We found the staff to be extremely helpful, professional, and most of all friendly. Our room steward, Supri, was wonderful. Our room was always promptly made up, and he always took time to ask us how our day was. Equally pleasant were the waiters and assistant waiters. The only problem we had was the wine steward, who asked over and over again if someone at our table wanted wine or a drink, even though they said they didn't want anything. We complained about it to the head waiter. Deluxe Verandah Suite Privileges We were invited to several cocktail parties and one luncheon, as we as had priority disembarkation at the ports. We were a little apprehensive about the lunch, since it was Indonesian food, but it ended up being one of the best meals of the cruise. They served soup, salad, and then a plate with 6 or 7 different items, all a little spicy and very good. One officer sat at each table, with ours being the Holland America Headquarters nurse in charge of dealing with communicable diseases (we had Norwalk on our ship, more below). We also took advantage of the complimentary laundry and dry cleaning services (complimentary for suite passengers). Clothes left out in the morning would be back the same day if you select express service, or the next day for regular service. Clothes were returned on hangers with undies and socks folded in a wicker basket wrapped in tissue paper. Nice touch! Suite passengers are also assigned a small dining room adjacent to the main dining room for lunch and dinner. We liked the intimacy and the personalized service (the food is the same as the main dining room). Food and Entertainment We were extremely satisfied with the food in the main dining room, the Lido, and the Pinnacle Grill. We had one dinner and lunch that were mediocre (tenderloin steak and a hamburger that were just okay). The choices were numerous and varied, with a choice of appetizer, salad, soup, main course, and dessert at both lunch and dinner. Breakfast also had many choices, including cereals, fruit, waffles, and eggs. We found the food to have good flavor, and cooked to our liking. The fish was always cooked perfectly, as was the beef. The Pinnacle Grill cost an additional $20/person. It wasn't a five star restaurant, but it was very good. The menu does not change and is only open for dinner (reservations required). The menu is primarily beef, and includes an appetizer, salad, and dessert. The service is exceptional, with Michel as the charming maitre d. We found the entertainment on the ship to be okay, but nothing spectacular. We only saw 2 shows, the magician and the comedian, and listened to some of the band (Party of Four) in the Crow's Nest (which reminded me of a cheap wedding band!). The Champagne Strings played each night in one of the lounges and they were very good, including a very talented violinist. My biggest complaint was the lack of music for the younger crowd. Disco night didn't start until 11:00 pm, and it would have been nice to hear top-40 dance music a couple of nights, rather than the waltz. Ports The first port of call was Juneau. The weather was incredibly nice in Juneau, big puffy clouds and about 60 degrees. We spent a little bit of time in town but it was packed as 3 other ships were in town before we got there. It was much better shopping after the shore excursion as the town had cleared out. We arranged our whale watching tour through the ship instead of an independent vendor and we were very satisfied. Allen Marine was the tour operator, and their boat had two levels, the lower level enclosed and the upper level half enclosed and half open. There was plenty of room for everyone to see the whales without any crowding (everyone was very helpful in making sure the children or shorter people were in front so everyone had a good view). They offered complimentary juice, water, and coffee, as well as cookies and salmon spread on crackers. We found whales pretty quickly, including an incredible display of "bubble-net feeding", where the whales come out of the water as they feed. We also saw eagles and sea lions. This was the best shore excursion of the trip (and my favorite memory). We outsmarted ourselves in Skagway. We decided to rent a car and drive to Carcross. The scenery was beautiful, especially at the summit where the smell of pine was refreshing, but the trip became somewhat monotonous. Once we got to Carcross at 1:30, we were all ready for some lunch but only 1 restaurant was open (a seedy joint next to the gas station). The only other thing in town was a dingy general story. Very disappointing. We should have taken the train! Skagway had the same type of stores as Juneau, with many markdowns as the cruise season is coming to an end. In Ketchikan, we booked a Misty Fjords float plane through Carlin Air. I was a little afraid of being on such a small plane and landing on water but it was uneventful. We had a total of 7 people, the pilot, 4 in our group, and 2 other people, so the plane was too crowded (the pilot plus 1 of our group in the front seats, 3 squeezed in the middle, and 2 in the back). It was a nice tour, including landing on a remote lake for ½ hour and getting out to walk around. Very peaceful with some glimpses of wildlife. I recommend using Carlin Air as the ship based tours do not allow you to get out of the plane but be warned about the crowding in the middle seat. Cruising Glacier Bay was the only bad weather day we had, cold, windy, rainy, so everyone crowded into the Crow's Nest. We were so happy to have a balcony to escape from the crowd, and with our friends having a balcony on the other side, we could go back and forth to look at the different views. The glaciers were beautiful, even with the bad weather. There was a salmon bake scheduled today which we missed because of the crowd (it is normally held outside). Norwalk Virus We had an outbreak of Norwalk on our ship. On the second day, we noticed that the salt/pepper shakers had been removed, and rolls and butter were passed out by the waiter. Very late the next night a letter was delivered to each cabin explaining that Norwalk was on the ship. We talked to the HAL HQ nurse (who was flown in by float plane to get the problem under control) and she explained that when they discover a problem with a communicable disease (Norwalk, strep, etc.), they follow strict rules to avoid it spreading. Sick passengers are quarantined, and they and their companions are removed from the ship at the next port. She said people get pretty mad about it, but they discovered it is necessary because the Norwalk affected passengers are contagious up to 3 days after being sick. She also said they have found that hard surfaces, especially pens and cups, spread the disease quickly (for example, we noticed they only used pens once when selling bingo cards). The nurse told us that 3 buses from Salt Lake City arrived in Vancouver before the cruise, and some of the passengers were already sick (they didn't tell anyone they were sick before they got on the cruise). The sick passengers not only got on the Zaandam but also other ships that were leaving Vancouver (I believe Coral Princess was one of them). We washed our hands frequently, and used the disinfectant towels that were available everywhere. Crew worked all over the ship cleaning it (if they don't follow the HQ regulations for cleaning the ship, the next cruise maybe cancelled). None of our group got sick. Disembarkation The ship docked in Vancouver at 7:00am, with disembarkation starting at 8:00. We disembarked (we wanted to stay!) at 8:50, went directly to the bus which left at 9:00, and arrived at the airport about 9:50 (we booked the airport transfer through the ship). Since our flight left after 12:00, we picked up our luggage at the airport. Instead of using a cart, we asked a porter for help, which was worth the tip as the airport was very crowded. At Vancouver, you have to pay an Airport Improvement Fee of $10/person before going through security. The porter told us to use the automated machine (looks like an ATM) instead of paying cash at the crowded desk which saved us some time. It took us another hour to check in and get through INS, and another 35 minutes to get through Security. Do not plan too early of a flight or you'll never make it. The airport is very crowded with 3 or 4 other cruise ships disembarking at the same time. Read Less
Sail Date: August 2003
North: I have discovered no other destination in our great land of America that affects my sense of beauty, peace, and vastness quite like Alaska. I think of it as the land of no neon a place where moose, elk and wolves roam, and the ... Read More
North: I have discovered no other destination in our great land of America that affects my sense of beauty, peace, and vastness quite like Alaska. I think of it as the land of no neon a place where moose, elk and wolves roam, and the Alaskan brown bear is the dominate wild predator. Alaska is a land where the scale is so immense that flying over endless mountain ranges defies your preconceived imagination of what huge formerly meant. Those prior notions of immensity are vacant now they are replaced by a new concept Alaska. The intricacy of how Alaska draws upon one's soul and beckons relic primal yearnings was reflected best by a favorite poet of the young state: "... can't you hear the Wild? it's calling you. Let us probe the silent places, let us seek what luck betide us; Let us journey to a lonely land I know. There's a whisper on the night-wind, there's a star agleam to guide us, And the Wild is calling, calling . . . let us go." Robert W. Service, Alaska's favorite poet Ship: We decided not to try and fix something that works well, so once again we chose Holland America Cruise Lines. We have formerly sailed the Veendam, Volendam, and now we selected the Zaandam. Our itinerary would take us from Vancouver, B.C. round trip. On this Glacial Discovery itinerary we would explore the state capital of Juneau, lovely Skagway, Ketchikan, and Glacier Bay National Park. The Zaandam is a newer Holland America ship built in 2000 at 63, 000 tons. She carries 1440 passengers on 10 decks. The design and space allocation makes it quite easy to find private nooks to relax, and Holland America offers graciously spacious standard cabins. We have tried inside, and outside cabins finding them pleasant and spacious. We have not yet moved into the balcony suites with Holland America but I imagine they please clients. More on this people-pleasing ship in my overview. Route: Sailing from the city designed by and for water, Vancouver, is a delight. The gleaming translucent blue glass buildings and frayed fingers of land jutting into the inlets alert visitors that this is a scenic metropolis, not one in a metro-bustle of confusion. Majestic looming mountains surround the scene extra days are more than warranted for Vancouver! Ports of call: Our first port yielded a Juneau in July junket of joy! As you cruise into this small state capital, you are enveloped in lush green velvety mountains glistening with waterfalls small tour seaplanes buzz above, and then Juneau delightfully unfolds. If there were by chance palm trees, the temperate rain forest southeast Alaskan area could pass for Kauai, Hawaii ... well, you might have to add 15 degrees even in summer. We tried a new outing in Juneau this trip we did a five hour tour which involved the Mendenhall Glacier, the rain forest bouquets of the Glacier Gardens, and the Salmon hatchery. On two previous Juneau visits we had avoided the salmon hatchery ... by the name it sounded mundane. In reality the salmon were running and this was exhilarating! Salmon are propagated at the hatchery, and released season after season. After thousands of miles of journeys to unknown seas they return mystically to the hatchery. We were there for the almost spiritual return splashing, slashing, and bolting upward over the steel gates of the inclined hatchery, they make their way home. Just as in nature, the salmon come home to breed, deliver eggs, and die. At the hatchery, nature is helped by increased fertilization and breeding standards and salmon populations are supported by this ecological aid. The hatchery helps both salmon populations, and local fishing. The Mendenhall glacier stop allowed over an hour to tour the visitor's center, and take modest trails to lookout points. Inspiring, this goliath creeping wonder of ice displays its splendor quite easily with a thunderous waterfall just off to the side. The glacier proudly shows its magnificence in a mirroring tidal basin it is a photographically splendid park. Glacier Gardens sets up in a rain forest area near the city of Juneau ... and a drizzle can be expected. This mammoth tour through the forest is on golf carts with a guide, and offers a lush groomed setting and a scenic vista. We were pleased with our tour selection, and we were glad to once again be in one of two state capitals you cannot drive to Juneau is one Honolulu the other. Juneau has so much to offer visitors, it may one day be a separate land vacation destination we would strongly consider. Skagway: This charming small turn-of-the-century looking boardwalk town is just what you expect of a robust pioneer mining town spirit. There is nothing pretensive or theme-park-like about Skagway ... it is the way it was, and is. The year-round population of Skagway is a mere 3500 souls, but in summer with additional employees plus visitors, numbers soar. Skagway is an indigenous term for windy valley ... and both times we have visited her, she lives up to that reputation. The don't dare miss option for Skagway and all Alaskan towns is of course shopping in the local boutiques, but for an adventure ... the White Pass Railway. The route up the gold-rush heartache trail is one of the world's most scenic and spectacular. The narrow gauge tracks climb above the tree line winding over steep gorges, and passing waterfalls and tall trestle bridges ... it is worth two or more rolls of film. With steady nerves you are allowed to stand between train cars for your dramatic photos as the train rounds bends over deep canyons. Your trek takes you into the Yukon and British Columbia area of Canada. You have two tour options ... return by train or take the scenic bus which stops at Liar's town. Liar's town is situated near Skagway and is where the miners camped before heading upward to look for gold. Over 40,000 climbed, many died, over 3000 horses died trying to carry the loads, and in total 30 million dollars were spent by crazed gold-frenzied miners to find nuggets. Gold was found, and 300 or so became rich, but only 10 million dollars of gold was produced ... thus more was spent than found and this defines the gold-craze. It was called Liar's town because the reporters were too afraid to make the arduous trek, thus they remained in camp creating stories ... and thus fueled the frenzy further. Skagway? ... you will fall in love with her! Ketchikan: Each visit to this picturesque Alaskan town we have visited the ESPN sponsored Great American Lumberjack Show. Showing off the skills of days gone by, this entertaining competition is a crowd pleaser. With cruise ships in port the show can fill quickly, so on-board booking may be wise. From pole climbing, to the loud hot-saws, then log-rolling ... the crowd is cheering for their team to win the show. It is quite an Alaskan reality adventure set very near the docks of Ketchikan. After the show you can walk easily to the bridge to see fishermen haul in salmon, then cross over to the lovely and historic Creek Street. This lovely historic row of buildings sits on stilts above the Ketchikan creek, which is brimming with salmon in late June and July. Creek Street is stunningly photographic. We have, in the past, visited the Totem Park which helps visitors get involved with the life and customs of the indigenous peoples of Alaska. Ketchikan is nick-named Alaska's rain capital, but we have always had good luck in that regards. It is a lovely town situated in a memorable mountain and water surrounded location. We have found no location in Alaska other than inviting! Glacier Bay: John Muir, American naturalist gave these words after his first visit to Glacier Bay in the 1800's "This is my first view of such solitude, and magnificence, such ice and snow newborn ... mysterious, yet wonderful." he wrote. We have remarked many times after a visit to Glacier Bay National Park ... "It is like stepping into outer space it is away from humanity completely". There is the deep blue ice, which often fractures and thunders into the currents, and your ship will be surrounded by icebergs aplenty. There are seals, and whales en-route ... both its simplicity and complexity are spiritual. Our day was especially lucky this year, for it was perhaps a warm 50 degrees and a glorious abundant blue sky. The ranger which boarded for the day said there are perhaps only 25 days per year this wonderful at Glacier Bay ... thus it was special and serene. Overview: Our ship, the Zaandam, offered excellent five star dining, and the specialty restaurant The Pinnacle Grill offered world-class fare and presentation deluxe. This extra fee dining facility is really worth that special treat above and beyond what you might expect. Zaandam's entertainment had excellent and engaging acts from a polished crew cast, to magicians, musicians and a popular comedian. Our only suggestion for Zaandam and perhaps other ships in this group would be to add some prints or other art to the cabin bedroom area. The spacious standard cabins have bathtubs and showers, sitting area, bedroom area and are quite above norms for cruise ship space ... just a touch more color and art would be welcomed in the cabins, which Holland American could easily arrange. See your favorite travel agent for advice, and always ask for cabin upgrades and discounts it's your money! For Alaska, plan months ahead and remember, Alaska is more than a state, it is a state of mind a region best left unexploited and retained for its wildness and splendor. It is still your frontier, your past, and a respite for our future generations. Alaska need not be more expensive than a Florida vacation with theme parks, and the weather is compellingly inviting during hot summer months. You may not yet have traveled to Alaska, but one day you will go ... Or, you may have been, thus you hear her calling for your return Alaska is a rite of passage in life that beckons you it is your call of the wild. *** Read Less
Zaandam Inside Passage Cruise 7 days 21 Sept to 28 Sept 2002 Vancouver to Vancouver (Round-trip). We just returned from a 7 day Alaska cruise, roundtrip from Vancouver. We experienced the good, the bad and the ugly or funky as ... Read More
Zaandam Inside Passage Cruise 7 days 21 Sept to 28 Sept 2002 Vancouver to Vancouver (Round-trip). We just returned from a 7 day Alaska cruise, roundtrip from Vancouver. We experienced the good, the bad and the ugly or funky as the case was on the Zaandam. Our previous 2 cruises were with Royal Caribbean, the last one in Spring 1999 transiting the Panama Canal. Nice relaxing 11 day trip in a veranda mini suite on the then nearly new, "Vision of the Seas". The food was not very well prepared & we felt that the food handling by waiters & assistants was not as sanitary and safe as it could & should be. The get up and boogie atmosphere coupled with constant loudspeaker announcements and drink sales pushes everywhere turned us off of RCI. We have been visiting the Cruise Critic cruise boards daily for the past few months reading the newest reviews, looking for a bit more elegant cruise line with better food (in regard to taste, presentation and proper sanitary handling) than RCI without paying nosebleed Seabourn prices. We chose Holland America. I had been a passenger on the Rotterdam NY to Europe when I was in the Air Force and I had memories of 2 nice Atlantic crossings with HAL. PRE-CRUISE DAYS IN VANCOUVER: We live in Santa Monica, CA but we have a seasonal apartment in North Vancouver with a view of the cruise ships going in and out of the harbor under Lion's gate bridge and docking at Canada Place. It whetted our appetite for cruising again. We spent some pre cruise days in beautiful, friendly, reasonably priced Vancouver. It's a great way to start a vacation. Translink, the public transit entity, sells a shirt pocket sized Greater Vancouver Transportation Map (2002 edition) for $2.50 CDN which also serves as a convenient city map. If you like to walk or bicycle, circling Stanley Park is a great workout with a fantastic view. We buy daily transit passes and ride easily around town on any bus, sky train or sea bus we wished for one daily fee. Take a sky train to get a nice view ride through the city. Take a mini-cruise, 12 minutes long on the sea bus from the Sea bus and Sky train terminal building next to Canada Place and wander through the Lonsdale Quay Marketplace, the North Vancouver terminus of the sea bus. Across the street and 100 yards east of the Quay is a superb Italian Restaurant, Quattro di Gusto. Fantastic gourmet lunch with reasonable prices. Great food inside the Quay Market too. We also went to Hon's Wun-tun House, a huge, delicious Hong Kong style Chinese restaurant on Robson St. (the 'Via Veneto' of Vancouver) within walking distance to Stanley Park. If you are coming in from Vancouver International Airport they have great New York style deli sandwiches (fantastic potato salad too) at Kaplans Star Deli on Oak St near the corner of 41 St. on the way into the downtown area. A few doors east of Hon's on Robson (corner of Jervis) is Cows, an old fashioned ice cream parlor where you can practice acquiring pre cruise calories. There are many bargains in Vancouver. Leave room in your luggage. EMBARKATION: We arrived at Canada Place by around 1 PM, received our boarding numbers and finally got on the ship @ 3:30 PM. We ate a late breakfast so we wouldn't get too hungry but by 3:30 we were definitely hungry. We dumped our carry on luggage in our Deck 7 veranda mini-suite and raced for the Lido Buffet on deck 8. We arrived about 3:45 and were informed that the buffet was closing. There would be bar snacks in the Crow's nest and other bars at 6PM. 24 hour room service was not up and running at this moment. We were second seating dining so we had to eat something soon. Next time I will bring protein bars or snack food in my carry on luggage. We sailed out of majestic Vancouver harbor under Lion's Gate Bridge with the party music playing and our stomachs growling; we were not in the mood for any "frozen thingies". We recognize how difficult embarkation/debarkation days are for the crew (and the newly boarded passengers) but at these prices maybe they could pre-make simple sandwiches and have them available or keep a small part of the buffet or grill open. We discovered that on most days the Grill in the pool area is open when the Lido isn't. That was not the case on embarkation day. PUBLIC AREAS: The Zaandam is an elegant looking, well laid out vessel. More like a ship than a floating resort supership. The elevators are plentiful and there is not much waiting like on the bigger ships. Most decks have 3 banks of 4 elevators. The Erasmus Library on Deck 5 is beautiful but they don't enforce the library silence rule. People just wander in and start loud conversations. It is the only quiet room on a ship full of great places to relax and talk. A lot of our fellow passengers were not conscious of what is or isn't going on around them. The Zaandam singers and dancers alternate as librarians. Shame on HAL for closing the library so early every night. There is an Internet center next door. They charge 75 cents a minute but they have a 250 minutes for $100. deal available. You can't word process on these computers only surf the net. Various attractive public rooms and lounges surround the Atrium on 5 and the Hotel Desk is on 4. CABIN: Our long but narrow mini suite was the farthest aft cabin on deck 7 (the Navigation Deck). The veranda was nice and had more room because it was the last one aft. We could see over the side of the ship as well as the ship's wake. We loved our veranda. We don't ever want to cruise again without a veranda. The bathroom was good sized with a large mirrored storage cabinet that easily held all of our stuff and the cabin storage was excellent. There was even room to put our luggage in the closets. Holland American gets a gold star for the bath and the closets. The lighting was good and the sitting area has a small couch and a curtain dividing it from the sleeping area so one can read while another sleeps. CLEANLINESS: I decided to use the bathroom and when I lifted the lid for the first time there was a large load of poop. A portent of things to come? Not an auspicious beginning! My wife enjoys giving herself beauty treatments in the privacy of her stateroom during cruises. However on this cruise she was unable to because the state of cleanliness of the room grossed her out. For example; the full length mirror inside the closet door seemed to be smeared here and there with something like Vaseline. She could not bring herself to do floor exercises in our mini-suite because as she said looking at the stained carpeting "Did they housebreak a puppy on this carpet?" I can't say I disagreed with her. The carpet was worn well beyond the time when it should have been replaced. The narrowness of the room dictates a narrow walking path to the sitting room and the veranda and it was well worn. I mentioned this to the front desk and they offered to clean the carpet; since this would curtail our use of the cabin for a day, we declined. We put towels down in the worst spots. The carpet was also worn through around the edge of the bed. Our friendly room steward tried to help but the carpet was beyond spot cleaning. Holland America should consider using vinyl on the high traffic paths in the room. The couch also required towels, and the nice little pillow collection was pretty funky. I suspect the cause was previous romance on the high seas. We're not going to talk about the bedspread; suffice to say we put the bedspread under the bed and asked our steward to leave it there. The HAL bathrobes that hung in our cabin helped us to remain relatively microbe free. The equivalent of putting a towel down before you sit at a nudist camp. Those of you familiar with the comedy routines of Howie Mandel know he carries a blacklight to look for germs. Our hard working steward was completely worn out. He had 14 rooms to clean and some people were paging him constantly trying to use him as their personal butler. He was paged twice during a short conversation I was trying to have with him. I noticed officious housekeeping staffers spiffy in their uniforms checking rooms but they were missing a lot considering the condition of our cabin. Or was it just part of keeping up appearances and making check marks on a list? Is anyone supervising the supervisors? Now we get to the sleeping part. The brochures say the beds are queen sized but they are not standard queens. They are 2 twin beds put together to make one. Their queen, 75 inches long, is 2 inches shorter than standard queen sized beds. I'm six feet two and a half inches tall and my heels hang over the end of the bed. I tried to scrunch up but my sleep was fitful. I mentally blamed it on being in the far aft cabin where it is noisier and bouncier than midships but we wanted the view. I slept the second night in the 2 inches shorter bed and realized that I needed to remedy the problem. I dropped by the front desk and talked about my bed and they said they could help me. They were very nice. I went on about my business heading to the gym. The gym was spacious with all the goodies but it was a bit grungy. Rubber handles had broken off various machines, the deck needed vacuuming, chrome and bright work was dirty and the huge picture windows were filthy. Loud CNN was on TV, and an instructor was shouting through an aerobics class with driving workout music playing. I asked a staff member to at least mute the TV sound but they kept it on along with the music. Not a very cruisey atmosphere. Went back to the cabin and the message light was on. They were checking to see if the bed had been fixed. It hadn't. I asked to speak to Judy Shepheard, the guest relations manager. Her hours were listed a 8A to early afternoon; maybe she could help. The Captain, Tore Lura, mentioned in his speech that the ship was a hotel with a propeller -- a line that they cut out of the cruise video they were offering. I liked that line. It fit. We both work in motion picture production and spend a lot of time on location and have stayed in all manner of hotels both first cabin and almost dives. I figured a bed change would be easy. It says queen sized in the brochure and that's what I wanted. Judy Shepheard never called. When I visited the desk again she was in a meeting. I went back to my cabin in the late afternoon and there was a wooden bench about 30 inches wide, with a pillow on it. I called the desk and they said to just put it on the end of the bed. That might have worked had the bench been long enough to stretch across the whole width of the bed. The bench and pillow were dirty also. I got madder. I called the desk and asked why the guest relations person was ducking me. She's in a meeting was the stock answer through 3 calls to the front desk, even though her hours are listed in the daily handout. I considered calling the hotel manager, Rene Tuinman, who had a card in the room telling me to have a perfect cruise and to contact him with any problems. I took the bench & its filthy pillow down to the hotel desk and asked again to see Judy Shepheard. It was dinner time but I didn't care. I wanted a hearing. I get testy from lack of sleep. After waiting awhile a desk person said Judy would call me and I might as well leave. I said that I wasn't leaving until I saw Judy. This is a high priced hotel, I expect reasonable hotel service, especially from a particularized guest relations department. Note to Rene Tuinman: Don't leave a nicely printed card in the cabin with your signature on it wishing me a good trip and inferring he and his staff are here to help with any situation that might arise (I'm paraphrasing-I forgot to bring the card)and leave it in the hands of a related guest relations department head who was practicing avoidance in dealing with short beds. Judy finally appeared, listened to my story and left for a minute. She came back with information on bed length and admitted to me that the 2 beds together had 2 inches less length than the standard queen. There were no standard queens on the ship. Why this info took all of the second cruise day to obtain is beyond me. They could have told me a hell of a lot earlier in the day. The little bench they sent looked used, so I'm not the first one with this problem. Judy was actually Judy Shepheard-Tuinman according to her business card. She is married to the Hotel Manager, Rene Tuinman. She is a most invisible Guest Relations person. She seems to prefer to let the harried front desk assistants handle the complaints. If Holland-America would just get some "long-twin beds" they could accommodate taller people. They could set aside a few rooms for these purposes and they would always sell out. I recognize the problem that then the cabins would be 2 inches narrower and look smaller but cruises are about comfort, not just non stop food and entertainment. We finally solved the bed problem by pulling the mattress out from the wall 6 inches, placing pillows in the gap between the wall and the beginning of the top mattress. The theme of the Zaandam is music and it plays everywhere...There are some interesting musical artifacts on display...I never thought I could get tired of Frank Sinatra, Billie Holliday, Ella Fitzgerald, etc. but the play list was narrow. I mean I'm a baby boomer, no longer middle aged according to my daughter. She explained I stopped being middle-aged when I passed 60, and my wife and I were probably in that 25% of younger passengers. It's an older crowd. I love this kind of music but enough is enough...more variety please. No Vera Lynn songs. It can't all be nostalgia. Can it? The Wilson Palomo Trio played in the Explorers lounge...a great group playing Jazz and contemporary pop...then dinner ends and the 1st seating crowd is ready to dance and the music switches to a never ending waterfall of foxtrot and waltz music interspersed with ricky-tick Samba's and Cha Cha's. Same problem in the Crow's nest...The Sunshine band is great...they play excellent country, rock and pop but when 1st seating is over in come the dancers and that 4 beat foxtrot. I heard the cloying, saccharine "Anniversary Waltz" & "Tennessee Waltz" every night of the cruise. I don't wish to sound mean spirited but the formula drove us out. Please keep it eclectic. I'm HAL's new target demographic. I'll be getting my Medicare card in a couple of years. We retreated from the musical venues and relaxed more in our (funky) cabin or by strolling the decks. It never got as cold as we thought Alaska would be. We brought a big bag of parka & foul weather gear that we did not use. Note to Holland America. We had the lowest bar tab we have ever had on a cruise. Baby boomers are may be pushing 60 but we need to rock a bit. (My wife is still under 60.) Age is going to cause the current targeted Holland America demographic to disappear in the next few years. FOOD TASTE & RELATED SERVICE: It's hard pleasing all of the people all of the time to paraphrase an old maxim. The Rotterdam Dining Room was excellent service wise and spotty food wise. The filet mignon was not very filet or mignon. The vegetables were cooked to death. The meals got better as the cruise wore on getting much better near the end of the voyage. We preferred eating there to the Lido cafeteria. Its ambience gave us the feeling of cruising we wanted. We broke up the dining routine with room service served well and promptly. We didn't go to the Lido until the 4th day of the cruise in order not to be burned out by its sameness. This method works. When you finally go to the Lido cafeteria it's new to you. We enjoyed eating breakfast in the Rotterdam dining room and lunch too. We ate during the open seating at breakfast and lunch at our regularly assigned table with our favorite servers. I can't say enough for Enrico our waiter and Dadang his assistant along with dining room captain Muarif and 2nd maitre'd Helmi. They were professional and funny without being obsequious. They represented the best HAL had to offer us. We thank them! The person I saw checking his department the most was Jerry the Maitre d'. Early in the morning, later at night there he was; watching, talking to the troops, making sure. I would pass his office and the door was always open. The sign of a good manager. The Chef, Wolfgang Wasshausen, also was always on the scene. Food service was the best run part of the hotel side. Food taste versus food description is another matter. It's mostly rubber chicken level banquet food. The better Las Vegas hotels (Bally's, Mirage, Rio etc.)have buffets and cafes that meet my expectations on a regular basis. It can be done. The wait staff is tired. They always seem to be on duty. They should close the Rotterdam for breakfast and lunch a couple of days a week and the Lido at least one day for breakfast & lunch. ALTERNATE RESTAURANT: The Monte Carlo is a great little Italian change of pace. The food is very good. Maitre d' Hilman and Chef Lazlo have a created a welcome respite from the main room. The desserts were great too. We had a lunch and a dinner there. Very pleasant. HAL doesn't charge any extra for this place but I'm rethinking my previous resistance to paying for alternative cuising ala Celebrity or NCL. It allows you more variety in taste and cuising. One of the reasons we chose HAL was because of the alternative dining for free. If I can have more alternative dining I'm now ready to pay for it. CASINO: Las Vegas wins again. Don't they always? The slots were tight. It was very smoky. There was no table game excitement being generated. No buzz. They would promote a special game of dealer's cards up blackjack all over the ship and then only run one table. They could loosen the slots to get the energy in the room up and maybe put some of these looser machines in the public room next door and make this area non smoking. The gaming staff was friendly and helpful. It was strange to walk through a casino in the morning and see all of the slots noise or flashing lights. Very bizarre. PUBLIC AREAS: The public areas were constantly being cleaned and vacuumed but it seemed more for show than cleanliness. They pick up and clean but not very well. There is less obvious mess but the surfaces haven't been cleaned well, just picked up. That part of the crew is tired. I've spent time in Holiday Inns or Days Inns with higher standards than the Zaandam. The only day that they seemed to be really cleaning was embarkation/debarkation day. The standard of cleanliness was higher outside on the decks and in the pool & grill areas than inside. I never saw the Hotel Manager (Rene Tuinman) walking the operation except when he was introduced by the Captain at the welcome party and at the never ending debarkation marathon talk by the cruise director. At the latter the Mr. Tuinman ducked the limelight. I checked the video footage and Mr. Tuinman is indeed a shadowy figure ducking into the wings of the showroom after his introduction. He certainly doesn't manage the public areas visibly or invisibly in my opinion. I suspect the management of thinking the balance sheet is most important and the hotel was full. Why change a thing? This hotel manager should take managing lessons from a Club Med Chef de Village. The captain's crew is invisible also. It's almost like 'we're running this ship...we'll be at our posts out of sight and out of mind. Don't talk to or bother us. Only the Captain is visible. Some of the time. I must say his team runs the ship part well. They maneuvered as closely and slowly as they could in Glacier Bay. Unfortunately, since Sept. 11 there are no more bridge tours; we had been looking forward to one. It is indeed a hotel with a propeller and a poorly managed one at that from my point of view as a customer. ALASKA: Juneau, the state capitol, was overcast on our day there. Not worth taking the aerial tram to the top in clouds. The aerial tours were cancelled too. You can't control the weather. We enjoyed wandering there. We spent Monday night in Juneau until an 11PM sailing. They have a local ABC affiliate there broadcasting over the air, not just cable. It would have been nice to see the Monday night football game in our cabin. Skagway is metaphorically just a wide place in the road. We ignored the 3 1/2 plus hour White Pass train trip. We stayed in town and wandered around and were hustled in our own language by our own countrymen imploring us to take this and that tour...We finally asked one of these hucksters where to get a good cup of coffee in town. He whispered a greasy, patronizing aside in my ear "Just ask a local," and sent us to Mabel's. The coffee was thin and awful. Made Micky D's breakfast coffee taste like Starbucks. Anecdotally, we heard there had been a Starbucks there but it closed. When is the last time a Starbucks closed? The Skagway locals' behavior reminded me of the arrogance of the locals in rural Hawaii. Ketchikan was the third city we visited. It was nice to look around. Great totem poles. A pleasant place. We prefer city meandering to being bused to sites of interest. My wife and I have scouted too many locations and we hate riding in maxi vans without being paid for it. I'd rather pay a knowledgeable taxi driver for a couple of hours of looking around and waiting while we shop. Glacier Bay was fogged in. The cold of the glacier causes the fog to rise enough to see the bottom of the glacier but not much else. The sailors did a great job for us that day getting us as close as they could. It was the best day of the cruise even with the foggy conditions. In the cruise video they cut in shots of the glacier on a clearer day. That's entertainment! HAL'S TIPPING NOT REQUIRED POLICY... is a bigger load than what we found when we first entered our cabin bathroom. The service people work hard and keep smiling. We left the tips recommended on most cruises and sometimes overtipped. We heard some folks talking about how nice it was not to tip. Shame on them. The cocktail servers seem to suffer the most, fiscally and physically doing the most running & smiling and getting stiffed on a regular basis. C'mon folks....we're talking less than $200 for the whole cruise. Give it up to those who have served you well. They deserve to be tipped when they take care of you. The unctuous cruise director (who sounded a lot like Merv Griffin) Jack Chambers, got into HAL's tipping not required policy briefly, skirting around the edge of it in his debarkation lecture. The subtext of his speech was tip 'em if they deserve it, but a lot of folks chose to ignore the subtlety of his message. Kudos to his assistant, Johnny I, the bingo guy & Gavin his cohort for keeping it as real as they could during the more inane moments. They did a good job with the bingo games. SUMMING UP: I want to thank the cruise critics and reviewers who have worked hard at informing us what's up on the ships. Tom Milano & Vincent Fanelli come to mind as well as the Cruise Diva and many others. We're hooked on the cruising part of cruising. We want better food (Vegas level) and more variety and choice of music. More interesting and exciting gaming and more relaxing days at sea. We have promised ourselves another cruise (with a veranda) in the not too distant future, of at least 10 days. It really does take a couple of days on board to really get relaxed. Then the real cruising begins. We also want some days before and after the cruise spent exploring the embarkation/debarkation cities. Europe or the South Pacific are looking good to us. Yo ho ho and a bottle of light beer. Shame on HAL for closing the library so early every night. December 2002 Read Less
We sailed the week of June 15. I will hit the highlights and you can contact me if more information is needed. Getting on the ship: This was done very quickly. One thing for Alumni, they do not let you on earlier anymore. If you want ... Read More
We sailed the week of June 15. I will hit the highlights and you can contact me if more information is needed. Getting on the ship: This was done very quickly. One thing for Alumni, they do not let you on earlier anymore. If you want someone to take you to your cabin, someone will. But it is not done automatically anymore. Room: We had a large outside Stateroom. They are the same size no matter what floor. It was very pretty in light wood tones and peach colors. The window was large. The bathroom had tub and shower, blow dryer, shampoo, soaps and lotion. There was a dresser and loveseat. The amount of closet space is enormous. And a music system in the ceiling allowed you to hear classical, easy listening or rock music via controls at the head of the bed. Food: One word-- excellent. the dining room menus were extensive, varied, fresh and very good. There is a lovely alternative Italian restaurant (no extra charge) and the Lido Buffet is open in the evenings with waiter service. The Lido Restaurant had so many choices for meals that we ate there a few times; on other cruises we have favored the dining room. Besides an extensive hot and cold regular buffet, for breakfast there was set up a continental buffet, and separate omelet bars. For lunch there were a deli sandwich bar, pasta bar, pizza, taco bar, ice cream bar, salad bar, hamburger bar and the regular Lido hot and cold buffet. Entertainment: Very good -- dancers, singers, comedy. They even had an adult comedy show. Much improved from past HAL cruises. Service: They have some obviously new people on this new ship, and that brings problems. Overall, staff were helpful and very nice. Casino: Stay away -- many complaints about the slots not paying off. Tours -- very popular. We went on the Rain Forest Bus tour in San Juan and enjoyed it very much. If you are interested in the walking tour sign up as soon as you get on -- it was sold out. Also all the tours on Half Moon Cay sold out quickly, too. Any Down Side? We had a few glitches. One was ceiling leaks in our room we could not get anybody to fix. We ended up with a bucket and towels on the floor. My husband dubbed the "Dripdam." My parents next door had the same problem. We are very unhappy about this. Also on the last day we were supposed to be given baggage tags and boarding passes for our flight home. Somehow they never made it to the ship. We were very disappointed and chalk that one up to someone's inexperience. Read Less
1st timers on HAL. So let's start at the beginning. Embarkation was a snap. Lines looked long at first but they moved so quickly, we were thru and heading up the gangway in no time. Staff is quick, friendly and knowledgeable. ... Read More
1st timers on HAL. So let's start at the beginning. Embarkation was a snap. Lines looked long at first but they moved so quickly, we were thru and heading up the gangway in no time. Staff is quick, friendly and knowledgeable. On-board you are greeted and escorted to your cabin, a pleasant throwback to the days of old! Luggage arrived about 1 hour after we boarded. The ship: Note, I HATE these new floating container ships with windows. The ZAANDAM is the perfect size! Whether you do it immediately when you get onboard or do it throughout the cruise, you must take time to look at the spectacular art collection throughout the ship..$4.3 million worth of painting, sculpture, objects, etc. The cabins are wonderful, ours was 198 sq ft..Dolphin Deck (swimming with the fishes) outside. Tons of closet space, storage space and just plain comfortable! The ship layout is absolutely super. It is a snap to go from any deck to any location on the ship. The Crow's Nest is dynamite. More on this later. There are two pools, one with a retractable roof and another on the Aft Lido Deck. There was never a time when we had to hunt for a deck chair..and every deck chair has a great cushion. The Mandarin Theatre offers something I had never encountered before: legroom! Lido dining has a wide array of selections for all meals. Hint: DO NOT miss the bread pudding and when you are done with that and begin to recover, try the cheese cake! The Rotterdam dining room (two floors) is superb. This was the very best meals we have ever experienced on a cruise ship. Period! That covers a span beginning back in 1973. Service: Impeccable. There is no decline or loss of the finer touches HAL is known for. From our Cabin Steward to the Dining Room to the Lido Deck to the Crow's Nest. Absolutely outstanding service. May we recommend: Second Seating. Begin your evening watching the sunset in the Crow's Nest, let Angel (he) and Richie (she) pamper you with adult beverages and canapEs! Now, for the Crow's Nest! Prior to departing we used Cruise Critic to touch base with a few folks that might be on the ship. Little did we know that those postings would lead to...... HAL'S DIRTY DOZEN! Yep, Mike and Wendy, joined Dave and Diane and Jim and Sue and a bunch of other great folks.....there were two no shows that promised to meet us..their loss! Did you know that is you stay in the Crow's Nest until 3am, the staff will stay with you..with a smile!! If you need to rearrange every chair in the room to accommodate the group, the staff will smile and make it happen? If you need to change the music in the room to accommodate the dance stylings of one of the DIRTY DOZEN (mikespike) they will do it? I am not saying that the age was older, but they used carbon dating to confirm the birth dates of many of the passengers. But those folks sure know how to live with style! They disappeared around 10pm leaving this massive wonderful ship to the party crowd. Note, the cruise was a 10 day post holiday trip and this ALWAYS means a much older crowd for HAL. The previous holiday sailings looked about "middle-aged' average...this from a few of the Cruise Director's staff that also hung out in the Crow's Nest. The HAL staff do one thing you rarely find on any other ship: If you have a problem or a question, they do not send you running around looking for answers..they take ownership of the problem or question and get it solved for you. Spectacular! Entertainment: The dance troupe is a cut below NCL's dancers, a cut above RCL and Carnival. The individual entertainers...singer...ventriloquist...magician/comedian: Don't miss the magician/comedian, he is Las Vegas quality. They also do a Philippino Folk Show, my wife gave me permission to go to the casino so I "missed" that show. The ship is in impeccable condition, the individual pride each staff member exhibited extended to their home, the ZAANDAM. Ports Note:, Isle de Margarita is a dog. St Lucia, Bonaire, Dominica, St John's and Half Moon Cay are great stops. Note: Had a problem with the St John Truk Bay tour, with no questions asked, no hesitation, HAL refunded 30% of our cost..a very, very fair arrangement (class shows). The Cruise Director staff is constantly available, ship's officers are always around! In an age where the mentality is.."we got their money, next!" is becoming more and more common, HAL completely understands that the cruise you are on, at that very moment, is the most important moment and they treat you accordingly! And finally, disembarking. Guaranteed, take it to the bank, happens every time! ONE VERY INCONSIDERATE COUPLE DIDN'T GO TO SEE CUSTOMS. ALL 1,400 PEOPLE WAIT UNTIL THEY FIND THEM, DRAG THEM IN, CLEAR AND THEN WE CAN ALL BEGIN DISEMBARKING. Come on guys, bring back KEELHAULING! There really are some butt stupid folks wondering around this world! (Only kidding) On a scale of 1 to 10, my wife, Suzan and I rated this a 9. We have never gone over a 7.5 in the past so this one blows away the competition! Note, we have been cruising since 1973. We will sail again soon, hopefully with the HAL DIRTY DOZEN...those guys made our vacation great. January 2002 Read Less
We have just returned from a 10 day southern Caribbean Seafarer cruise aboard HAL's Zaandam. It truly was a vacation to remember. Embarkation After a speedy shuttle from the Fort Lauderdale airport to the ship's port, we ... Read More
We have just returned from a 10 day southern Caribbean Seafarer cruise aboard HAL's Zaandam. It truly was a vacation to remember. Embarkation After a speedy shuttle from the Fort Lauderdale airport to the ship's port, we quickly reached the check-in counter. This proved to be the one negative aspect of our vacation. As we watched everyone speed through the check-in process, we were delayed by an employee who had difficulty with the procedures as well as the language. The information in our passports was questioned and we were given misinformation about the plastic room and charge card. Fortunately, another employee came to our rescue and graciously ushered us onto the ship with her apologies. As we looked behind us, we were the last ones to board. This was not a promising way to begin this long-awaited holiday. Our Mini SuiteOur suite was very spacious and beautifully appointed. The balcony was worth every penny, as we spent many an hour out there enjoying the fresh air and the scenic vistas. The bathroom had a full jacuzzi tub and shower, a vacuum toilet and full sink and vanity. Towels were replaced immediately upon use. There was plenty of closet and cupboard space and more than enough hangers for dresses and pants. Luggage was easily stored beneath the beds, which by the way, were very comfortable. Each day our fruit bowl was refilled with very tasty apples, pears and bananas. White cotton robes were there for our use throughout the voyage. We had a pull out couch , chair, table and vanity/desk as well with privacy curtains which gave privacy to the sleeping area. We were given personalized stationery, but that was highly unnecessary. The ShipThe Zaandam is a medium sized ship @63,000 tons and carried in excess of 1400 passengers. The theme of the ship is music and there are instruments on display throughout the ship, as well as live music almost everywhere. The valuable art display lent a subtle air of sophistication to the ship. Fresh flowers were everywhere...on all dining tables, along the corridors as well as in the public areas. The corridors were nicely carpeted with handrails along both walls, should anyone need support with the motion of the ship. On the 5th floor Lido Promenade deck, there were numerous lounges which were very comfortable and well appointed. On that floor as well were the Library with an excellent selection of books to lend ($25 fee was reimbursed with the return of the book), an Internet Cafe with numerous computers (Internet @50 cents a minute), a casino with numerous slot machines and tables, a sports bar with large screen TV's displaying ESPN events, a duty free shop, various boutiques. The 4th floor featured the movie theatre, the Mondriaan show theatre and the Rotterdam dining room , both of which extended to the 5th floor. The 8th floor boasted the Lido buffet dining room, the Lido pool area with hot tub, Grill and retractable roof. There was also an outdoor Lido aft pool. On this floor was the Spa( hair and esthetician treatments), Steam rooms and a fitness facility which had more than sufficient equipment for those who participated. The third floor boasted a full walk-around deck. It was here as well where we were initiated with the Life Jacket drill, an event which was taken very seriously. Not to forget, there was the top floor Crow's Nest lounge where passengers danced and enjoyed the music and refreshments. On the Dolphin Deck, the infirmary was kept busy with those of us who developed bad colds and sore throats! The Ports After the first 2 days at sea (a little windy on the 2nd day) we docked at the island of Bonaire. Much like Aruba, the countryside is filled with cactus. The town was very colourfully painted with several shops open (even though it was Sunday). We made our way to the supermarket where we stocked up on soda to bring back for our Happy Hours in the suite! Walking alongside the water's edge, there were spectacularly coloured fish right near shore. We then sailed to Margarita Island where we took the ship's excursion to Playa El Agua for $29. This was a most worthwhile excursion with a very hilarious guide to a lovely clean beach. Chaise lounges and umbrellas were reserved for us. Along the way, we stopped at two vendors to see their wares. Our next stop was St. Lucia where we docked by a duty free plaza. After walking through the numerous shops, we took a $1 water taxi ride to town (we could have walked, but it was too hot and humid). There we shopped in two huge factory-like buildings filled with vendors. Our next stop was at the tiny island of Dominica, where numerous side streets were filled with very friendly, helpful vendors. It was here that the best duty free prices could be found on most alcohol, even better than in St. Thomas. From here we sailed to St. Thomas, a very developed island known for its shopping. Here we took the ship's $64 excursion to St. John's Island via ferry boat. Because of the number of ships in port, the ferry stopped twice more to pick up passengers. From the dock we were bused to Trunk Bay beach, supposedly one of the ten most beautiful beaches in the world. But the 2 hour transportation there left us one short hour to enjoy the beach, then back on the bus and back on the ferry. We were given the option to be dropped at the ship or the shopping area. The shopping area was great. It had come to our attention that numerous passengers were very upset at the little actual time on the beach and we were grateful for the ship's 30% rebate on the excursion's cost. After another day at sea, our final port was Half Moon Cay, a property which HAL owns on an island in the Bahamas. This was a very beautiful beach with clean, clear calm water. After a BBQ lunch we boarded the ship to make our way back to Fort Lauderdale. There were plenty of chairs, even considering that another ship was in port as well. Security We were truly impressed with and appreciated the security which was ever present every time we returned to the ship from a port. Not only were passports checked each time, but all bags were searched and each passenger was checked with the "metal detector wand". Entertainment and Activities Of all of the entertainment, the singers and dancers had to get an "A+" for their talent and energy level. The shows appealed to all ages as the music spanned the decades. Our only criticism was that the volume was far too high! The ventriloquist was quite good as was the magician. Numerous activities were available from basketball, volleyball, trivial pursuit to bingo. If you wanted to do it, it was available. Religious services were available daily. Art auctions were held daily with tremendous values on most pieces. Three sail-away events were held on the aft deck (tacos & salsa on the first night, a chocolate fruit fondue a few nights later and a wine and cheese a few days later still). These were fun and encouraged passengers to meet and greet. Dining The meals in the Rotterdam dining room were excellent. There were always choices for every palate and dietary need. Four appetizers, 3 soups, 2 salads, 6 or 7 entrees and 5 or 6 desserts were there for the asking, all served beautifully. The Lido buffet sported just as many selections and was a nice alternative for lunch. The afternoon ice cream was a treat to behold. The Lido pool Grill always served hot dogs, hamburgers, fries and a variety of pizzas which were light and delicious. The Marco Polo dining room (and we were fortunate enough to dine there one evening) featured an Italian menu, although you could order a wonderful filet mignon from the menu. The service here was impeccable, the food delicious and the ambiance was wonderful. This cannot be missed. In summary, this was a wonderful cruise on a great ship. We would recommend the ship highly to all age groups. Of particular note, the ship is wheelchair accessible and it was reassuring to see that those who had mobility problems were assisted whenever needed. Thank you to the Zaandam's staff, officers and crew for a memorable holiday. patrkwia@interlynx.netJanuary 2002 Read Less
My husband & I loved sailing aboard the Zaandam! We're in our early 40s & decided in June to book this cruise. This was our first HAL cruise & not the last. However, we have 2 daughters (elderly children, 16 & 19) who ... Read More
My husband & I loved sailing aboard the Zaandam! We're in our early 40s & decided in June to book this cruise. This was our first HAL cruise & not the last. However, we have 2 daughters (elderly children, 16 & 19) who would enjoy Royal Caribbean more than HAL since HAL is marketed towards an older clientele & not so much for teens or kids. It was fine for us since we were just wanting private time sans teenagers...we never knew how laid-back & relaxing a cruise could be until settling in aboard Zaandam. Her appointments are elegant, with hundreds of antiques & artworks, many of Dutch origin. The ship's hostess, Lammy, offers a tour of the ship's antiques & artwork. Lammy's tour is well worth the time. HAL spares no expense on its collections. Fresh floral arrangements are throughout the ship, too. Zaandam is a work of art at sea. Our cabin on the lower promenade deck, outside cabin was spacious and comfortable. We had a large window; we did not want a verandah since so little time is spent in the cabin. The windows are tinted so that you cannot see inside from the deck but I could easily see my husband standing in our room when I checked. He could see me too when he checked the window's opaqueness. So keep your curtains drawn if you have a tinted window overlooking the prom. deck. I was able to peek inside some of the other cabins when we were first boarding. The inside doubles are VERY nice, even way down on the lowest deck. There are NO bad cramped cabins on Zaandam. This is the first ship I've cruised on that had very quiet cabins. We never heard our neighbors. The walls are well insulated. Bathrooms are gleaming & spacious and there is more than enough closet & drawer space for clothing. Two formal nights require a tux or dark suit for men. During this cruise I saw many men wearing tuxes, even the younger ones & a few of the teenage boys. Women wear everything from short cocktail dresses to long gowns. This is the type of ship that calls for your best formal attire on those 2 nights. The rest of the evenings are casual or elegant casual, which means "whatever" but by no means will you ever be correct in jeans or shorts in the dining room. Daytime clothing is very casual. My husband wore nothing but his knee-length swim trunks with a polo shirt and sandals except at night when he changed for dinner. Only in the 2 port cities did he wear walking shorts. Food is adequate in both Lido and the dining rooms. Book a table ASAP for dining in the Marco Polo. The food & service in MP is above average & not to be missed. This restaurant is an asset to the ship and not to be missed. The best bar on the ship, in my opinion is the Crow's Nest on the Sports Deck (9th. level). Sonny Samuel is the man in charge.....he will take care of you & remember your name & preferences from the time he meets you, all through your cruise. The view is spectacular, overlooking the bow as you cruise at sea. Hot, heavy hors d'ouvres are served in the Crow's Nest before 2nd. seating dinner. Sonny will keep you sated with them....the appetizers are delicious Filipino recipes. I could go on & on about this ship & cruise. If you want more info, please email me at I loved our vacation with HAL and look forward to more cruises with this line. Read Less
Just returned from the Zaandam--our 4th cruise, 1st on HAL--and would give it a B+, not an A. Positives: 1. The ship truly is beautiful--you feel very special just being on it. 2. (For me) A relaxed atmosphere, with plenty of quiet ... Read More
Just returned from the Zaandam--our 4th cruise, 1st on HAL--and would give it a B+, not an A. Positives: 1. The ship truly is beautiful--you feel very special just being on it. 2. (For me) A relaxed atmosphere, with plenty of quiet spaces to curl up with a good book 3. The Marco Polo restaurant--our most memorable meal, with excellent food and service. 4. The Lido restaurant--excellent food quality and variety in a very pleasant atmosphere. 5. Our stateroom was the largest we've ever had--four of us in one room, but we had plenty of storage space and could move around comfortably. Mixed: 1. Food was sometimes great (especially the baked goods, fresh squeezed OJ in the Lido, and bread pudding in the Lido), sometimes not (overdone chicken and scallops, shrimp cocktail made of tiny shrimp that belong in a bisque, crab soup with no visible crab) 2. Service was also mixed. HAL has great touches like the afternoon tea, movies with popcorn, and chocolates with the harpist in the evening. But we couldn't get a weather forecast on port days when the weather looked iffy, and the assistant cruise director couldn't give us any info on getting to Cayman's Seven Mile Beach (said he hadn't been ashore there in years)! 3. As many have noted on this list, HAL is trying but hasn't yet figured out how to serve boomers and their kids. Activities, entertainment, and even food leaned heavily towards seniors (we were hard pressed to hear a song written in the last 30 years, and the "name that tune" game had mostly songs written before we were born). As others have noted, Club HAL needs some work. 9-12-year-olds are too old for face painting or pajama parties and too young for dances. The children's menu was very limited. There were over 260 children on this cruise, and I would guess the average age of adults at about 45. HAL needs to recognize that summer Caribbean cruises attract a different clientele than its other cruises and provide different activities and entertainment. One negative: Two days before disembarkation, we went to the front desk to get cash to tip the staff on our last evening. Only then did we learn that HAL does not cash personal checks nor give cash advances on credit cards. We were told to get chips at the casino, hold them for half an hour, then cash them in! What a silly game to play. And even that didn't work--due to a staff glitch our cash draw was never authorized and we were never notified about that, so we had to end up giving the staff tips as checks--a very unsatisfactory solution. So bring on board enough cash for tips, as well as anything you might want to pay cash for ashore! This sounds basically negative, but it really wasn't. We loved the cruise, hated leaving, and immediately got out the HAL brochure when we returned to start planning our next cruise. Our teenage daughter met many other teens and had a blast. 08/18/00 Read Less
Having cruised on 20 other ships, I must include this Holland America Zaandam as one of the top 3. The detail to customer service was far superior to many other cruise liners. I booked less than 5 weeks prior to traveling and requested an ... Read More
Having cruised on 20 other ships, I must include this Holland America Zaandam as one of the top 3. The detail to customer service was far superior to many other cruise liners. I booked less than 5 weeks prior to traveling and requested an early seating. When I received the tickets, I was disappointed when I found that I had been placed on the late seating itinerary. Once on board, I voiced my objection to the seating and hoped for the best. Although I was not able to eat in the dinning room the first night, the ship's dinning director gave me an early seating in the Marco Polo Restaurant. The following day he had made arrangements for me to be seated in the Main Dinning Restaurant at my requested early seating. On the sixth night I was celebrating an anniversary and the dinning staff made a point to make it memorable without my reminding them. Exercise will now become a part of my life until I have lost the 5 extra pounds that I thoroughly enjoyed accumulating on my body as I dined on totally divine appetizers, soups, salads, entrees, and deserts. Speaking of exercise, I managed to tire myself out as I hotfooted it around the 3rd deck (3.5 times around=1 mile) about every other day. There is ample room to walk but forget the jogging or running, it just isn't allowed on this particular deck. I decided that the spa might give me a change of pace so I attempted to cycle, lift a few additional pounds (weights), and workout with the aerobics instructor. Now this is where, if I have a complaint, I need to log it! This English gentleman instructor was as motivational as a flounder at the bottom of the sea. He mumbled his way through un-instructed aerobic exercises and left newbies wondering what the heck just happened. I'd like to mention that the shore excursions were well mixed for different likes and very well managed for safety and enjoyment. I felt the price was a little high for the goods received in a few instances. As an example: In Grand Cayman I took the Stingray City Tour (cost $49) and as the tender dropped me off at the dock, I found several outfits offering the same package for $30. Still, in all, it was probably worth the difference since the Zaandam was taking responsibility for my safe return. I did 3 snorkel trips and each time I wished I had brought my own mask and snorkel. I really didn't need my fins as their fins were adequate and it would have been troublesome to pack mine. Besides they would have taken up room that I needed to store the several bottles of scotch I purchased in Grand Cayman (cheapest prices of the islands visited). Getting onboard the first day was a snap and departing on the final day was a breeze as these folks have done their homework to keep the passengers flowing. The stability of this newer Zaandam ship was the best I'd traveled and I recommend that if you are prone to seasickness, consider staying on the deck closest to the bottom of the ship. There is always a smoother ride just above the bilge. The price was less than $600 for an outside room on deck one for this trip, and I assure you that it was well worth the investment. June 2003 Read Less
We've just returned from the MS Zaandam: Inside Passage July 27-Aug. 3, 2002. The best description I can offer those of you new to cruising is, we never wanted it to end! Since so many before me have already written wonderful reviews ... Read More
We've just returned from the MS Zaandam: Inside Passage July 27-Aug. 3, 2002. The best description I can offer those of you new to cruising is, we never wanted it to end! Since so many before me have already written wonderful reviews of this magnificent ship, it is my intention to instead address the special needs as met by HAL of our 3 generation family. Let me start by saying we are a family separated by time zones. Usually we visit with one end the host, and the rest the travelers. This was our first planned vacation event elsewhere ... it was the best plan we've ever implemented. Our reunion was not only a special family time, but a true vacation for all involved! No one was the driver, the feeder, the referee! We came together to celebrate being a family and share a special vacation... HAL does not disappoint! Our biggest treat was something in spite of all my research on this board I was unaware of it! We were in 3 side by side cabins on the Verandah. Sadly, none were to be adjoining ... we thought...I have never had an outside area before on a cruiseship. So if this is a standard please humor me for I was thrilled! All of the patio doors are adjoining and shortly after our arrival the cabin steward opened them for our entire journey. Now we had 3 side by side areas for our own private deck reunion! We spent hours relaxing, staring at the magnificent views the inside passage provides, and enjoying quality, hassle free family time! Also, the patio allowed the children to run between rooms in PJ's, and all of us to leave little gifts and notes for one another! It is my opinion that the patio was the center of our family visitation ... not the dining room. We were very please to have a small round table for 7 for dinner. Service was excellent, and we could exchange stories of our days. Still, the children were eager to get to Club HAL, and the patio was our meeting place! On Board with a Severe Shellfish Allergy... I am always very careful any time I am exposed to people enjoying shellfish. For me, it is not an inconvenience ... but a matter of breathing! HAL has NO PROBLEM meeting this challenge! All my meals were handled with kid gloves! The dining room director visited me each evening with the next nights menu and discussed my options. One night the chef created vegetarian spring roll appetizers for my husband and I when all others had shrimp! I never felt exposed or vulnerable in the dining room, Lido, or Marco Polo! Limited mobility and vision... My mother in law required the use of a wheelchair to get about this vast ship. We brought our own, and please take note, if borrowing a wheelchair from HAL. HAL wheelchairs cannot be taken off the ship in port! We were assisted on and off the ship by HAL staff at port ramps. Zaandam TENDERS in Ketchikan, an ongoing fact now for months that my HAL cruise consultant was not aware of, and I learned of through this board. Tenders are NOT accessible to a wheelchair! My MIL had to walk the 10 or so steps and step up into the tender. It was very calm seas that day and not a problem. However, if she could not stand, or the seas had been rough... leaving the ship would not have been an option. It can be hard to maneuver a wheelchair in the show lounge. She is visually impaired and required seating up front to view a show with her binoculars. We rarely had assistance shifting chairs about to get to the front. The Zaandam crew arranges the assorted chairs and sofa's in a pretty and zig zaggy type of design... a real problem in a WHEELCHAIR. I was disappointed to see no real WHEELCHAIR area left either at the start of our trip, or near the end after my daily rearrangement of furniture. A WHEELCHAIR maneuvering alone would have been stuck in the very back of the theater or off searching for assistance! Public rest rooms can also be a problem. HAL is very far behind on meeting the needs of a WHEELCHAIR bound individual. Without family assistance this ship would be very hard to get about. In the dining room and at port ramps, HAL crew were ready to assist, but not elsewhere. This was a real problem I noticed when 2 elderly people traveled together and both needed some sort of assistance. I believe HAL greatly needs to hire a full time director for assistance to the handicapped! Club HAL for Tweens... My 9 and 11 year olds loved Club HAL. At sea there are roughly 2 hours of scheduled activities in the AM, PM, and then a themed event in the evening. The directors were excellent with the 15 or so tweens our week, and HAL is very generous in providing prizes for games and activities. My kids favorite activities included a scavenger hunt, BINGO, Lip Sinc show, and all the evening theme parties! They snack, sing, dance, and have a KID sized vacation. My kids wore their room ID tags around their necks after I punched holes in them and put on "necklace". They enjoyed a great deal of freedom on board unavailable to them at home! They could go between the room and Club HAL on their own and were very excited with this bit of independence. Soda Card was a waste of money and my ONLY HAL frustration! Do not bother with the soda cards for the kids! At $27.50, they cannot use it anywhere food is served! They cannot hang out in the bar, and do not understand it is not usable most places. My 9 yo son signed for soda at the Lido twice before I figured out he was paying an additional $1.75 per can! At 2 can's a day, that is still cheaper than $27.50! They offer fountain soda in the bars and that is the only place a soda card can be used! Every where's else it is by the can! Excursions... We did excursions booked through recommendations on this board, and booked on ship with HAL. I have no regrets, and am grateful for all my excursions ... but there is a difference I wish to take note of at this time. Activities booked through HAL are more expensive, and in exchange they offer you dock side pick ups, ship board refunds if canceled, and activities times around your port day. They guarantee the ship will not leave port without you! Our specifics Transport between Seattle and Vancouver - We used Emerald City Limo.Emerald City Limo. Eric was prompt both ways and it was very relaxing. We pursued a Limo after being told HAL does not offer transport any day but departure or arrival. Incidentally, HAL charges $50 each way by bus. With 5 people our Limo was $60 PP plus tip, and well worth its ease at the border! Juneau We went Whale watching with Captain Larry of course! Orca Tours They arranged a helicopter and Glacier Landing for us through Coastal Coastal Helicopters. Please note our pilot from Coastal was also our guide on the glacier! We were the only family on the Herbert Glacier at this time... Our pilot Aaron,toured us, taught us, found exotic rocks for the kids, and personalized this adventure for us! An experience we would not have had otherwise! As for Captain Larry, I cannot prove it but I am convinced those whales get a cut, because they come right up to the ship to perform and the microphone he drops into the water greatly adds to the excitement as the whales sing and you know the jump is near! We were on the Sunset Whale watch tour, just beautiful, However, by not booking with HAL I was concerned about returning late to our ship if anything altered our schedule. We were fine however and had dinner in the Lido around ten pm. Please note when booking your own shore excursions you must be back on ship half an hour before scheduled departure! Skagway We booked the Crazy Streetcar tour through HAL at 8:30AM. They deliver your confirmation in a bright Pink envelope to your stateroom. It is charged to your room, and you are picked up at the end of the dock. Also, as a special treat, we took the kids dog sledding! Temsco Helicopters They wanted snow and dogs as their #1 choice and we were very relieved the weather was great and it was not canceled. This trip became the family favorite, but was perhaps the biggest difference between booking HAL and not! Temsco charged $329 per adult, but kids were $165. HAL did not publish any kid price! This was far more than just a $50 helicopter tour savings by booking direct! Now the flip side, by not booking through HAL, we had to walk 15 minutes to the airport. (HAL picks up dockside ALL its tours). I fell on route, road was rough and rocky. Very hard pushing WHEELCHAIR! After our trip I was very relieved to get a ride back to the ship, however! In Glacier Bay I found our patio to be our own private oasis. My husband however, went up top for pictures with a 360* view. Nearly every inch of space was spoken for, but it allowed viewing of all events. We were limited to what was before us. However, aside from missing a bear sighting on the opposite side of the ship, I'd swap room service and family time any day! Club Hal incidentally was way up top, and kids became Junior Park Rangers! In Ketchikan we toured the Misty Fiiords with Jeff Carlin of Island Wings. Island wings Jeff's daughter picked us up and dropped us back off at the dock. However, this was complicated by the Zaandam tendering to shore and us not knowing if the WHEELCHAIR could make it to shore. Booking direct with HAL would have spared us this added stress, but then we would have missed our personal tour with Jeff. Incidentally, all our tours were participated in by my mother in law! Regardless of whether you use the local private sector and book through board recommendations or book through HAL... DO BOOK SOMETHING! These ports are very commercial and depend on the cruise industry for their survival. There is little to do if you don't take advantage of their magnificent natural resources! Once you have shopped in one of these ports ... you have done it. I was very disappointed by the lack of individual craftsmanship and noncommercial shopping available. Do participate in the Zaandam Rock-n-Roldies guest show... You'll have a blast! Enjoy every moment ... it goes by way too fast! Write me if you want more specifics on kids, WHEELCHAIR, shellfish, or our tours! Don't be afraid to share with the family... It was the best family time our 3 generations have ever shared!!! RJL417@aol.comSeptember 2002 Read Less
My husband and I recently returned from a cruise on the Zaandam along the Inner Passage. This was my 5th cruise (3rd with Holland America) and my husband's 2nd cruise. It was our first trip to Alaska. The ship is beautifully ... Read More
My husband and I recently returned from a cruise on the Zaandam along the Inner Passage. This was my 5th cruise (3rd with Holland America) and my husband's 2nd cruise. It was our first trip to Alaska. The ship is beautifully maintained with spacious staterooms. We had booked one of the outside cabins on the lower promenade deck with an obstructed view which qualifies for the inside cabin rate. Although obstructed, you could easily see outside. We found that the biggest problem with any outside cabin on the lower promenade deck isn't that people outside can peer in to your cabin (because it's the walking and deck chair deck) but that the outside lights are left on all night long so you have to keep your curtains closed if you want to sleep! I was disappointed because I like to be awakened by the light rather than an alarm clock while on vacation. This is more of an FYI to other cruisers than a complaint. We found the public areas to be much nicer than we'd expected from reading other reviews. There were plenty of comfortable seating areas where you could quietly read in front of large windows. The Crows Nest, at the bow above the bridge, provided an awesome panorama although it was frequently the most crowded of all the lounges. We also found that you were more frequently approached to order drinks here than the other lounges (although they would bring a glass of water with a smile). The Java Bar was a big disappointment to these former Seattle-ites. Since it's staffed by a barista we expected a real espresso machine, not a "push a button" machine which was the same as the self-service one we'd experienced in the Lido Restaurant on the Westerdam! One of the nicest touches was the constant supply of hot chocolate and coffee available at several stations on deck while we were in Glacier Bay. For the hardy of us who chose to stay outside, it was greatly appreciated! As we'd read in another review, passengers have full access to the bow of this ship if you bother to go through the special doors at the bow of the lower promenade deck. The first day, leaving Vancouver, we were 2 of only 4 people out there! Eventually others called down to us to find out how to get there. By the time we got to Glacier Bay, the bow was actually quite crowded. The passengers were more diverse than we had encountered on our 2/00 Caribbean cruise on the Westerdam. Although probably 60-70% of the passengers were over 60, several countries were well represented, including Canada, France, England, Australia and Holland. We did a couple of the ship sponsored tours. I had researched the prices on the internet and was finding comparable prices so we decided to use the convenience and assurance of the ship-sponsored trips. In Juneau we took a helicopter glacier tour that stopped on 2 glaciers (the Herbert and the Mendenhall) for us to get out and walk. It was pricey but worth it for a once-in-a-lifetime experience. In Skagway we did the White Pass Railroad and bike tour (where we biked down from White Pass). The railroad is not to be missed - expensive but worthwhile. Since we biked down the bus route, I can verify that it's nowhere near as spectacular as the railroad. The railway is apparently what Disney's Thunder Mountain Railway is modeled after and when you take it you'll see why. I'm not crazy about heights but stood between the cars the entire trip to take pictures and never had a problem, even looking straight down! The bike ride down from the pass was disappointing - it was so windy my eyes kept watering up and you're going so fast you're spending most of the time watching the person in front of you so you don't hit them instead of being able to enjoy the scenery. Fortunately they stopped for several breaks and photo ops but I didn't enjoy it very much. Also, everyone in our group was 30's-40's until a couple in their 60's showed up and there was almost an audible expression of disappointment. I don't think they ended up making that much of a difference but they refused to listen to the directions of our leader which was very frustrating to the rest of us. Our weather was disappointing. We made our selection based on price and weather as we knew it in Seattle. Unfortunately it was rainy and in the low 50s for most of our trip. Even when it wasn't rainy the clouds were very low and we weren't able to see any of the spectacular vistas we had hoped for. People who had done the land tour of the interior before joining our ship in Skagway had much better weather - temps in Anchorage were in the 70's. We had rough seas about 3 a.m. our second night out and the captain changed our itinerary after Glacier Bay (electing to take the Inside Passage instead of going out into the Gulf) to avoid rough seas. We encountered the most rain in Ketchikan (which tends to be rainy). The salmon were running and the creek was black with them. We did Dolly's bear viewing tour (for $20/pp). Don't. We stood across from a rusting saw mill in foot-deep woodchips in the rain with the stench of rotting salmon permeating the air for an hour in case any bear decided to go down to a stream several hundred yards away to go fishing. Obviously this is not a ship-sponsored tour! Even if we the bears had been out, they would have been hard to see because of the distance. My husband, who was the one who wanted to see the bears, called it a day and returned to the relative dryness of the trolly after about half an hour. Overall I found the cruise very relaxing. The food was very good to excellent. We ate at the Marco Polo restaurant one night, which was truly superb. I was surprised at the lines in the Lido Restaurant because we had not encountered them on the Westerdam. I tended to skip the long lines and go to the continental breakfast area at one end then go back for any individual item I had missed. They have an excellent individual omelet station that's well worth a visit. The singers/dancers were disappointing - the focus seemed to be on costume changes instead of the numbers themselves. We heard a very funny comedian and saw an excellent magician. The ship was very stable and I appreciated all of the large windows in the public rooms. The lower promenade deck seemed wider than on other ships and there were no doors to contend with while walking the full deck. Everything gleamed and glistened. I agree with other cruisers that the chandelier in the dining room is very ugly and the "organ" looks more like a calliope - very overblown, very large, a real waste of what could be a beautiful space. We only heard it play once. astokke@optonline.netSeptember 2001 Read Less
This was the first cruise for my wife and I in 20 years. Our last cruise was our honeymoon onboard the SS Emerald Seas. Boy have cruise ships changed! This time we were with our 2 boys age 11 and 14. The Zaandam is a beautiful ship and ... Read More
This was the first cruise for my wife and I in 20 years. Our last cruise was our honeymoon onboard the SS Emerald Seas. Boy have cruise ships changed! This time we were with our 2 boys age 11 and 14. The Zaandam is a beautiful ship and immaculate inside and out. Someone in another review said the ship was older but in fact this ship sailed for the first time in 2000. Although my wife and I were among the younger couples onboard (both in our early 40's) never did we feel out of place. There was no problem finding people our age. Our boys loved the Club HAL group - Tig, Jen and Ryan the Sports Director were all great with the kids. The only negative on the Club Hal group was that they scheduled the Tweens (9-12) main activity at night during the early show. Our children looked as forward to the shows as we did. I would recommend that anyone traveling with teens bring walkie talkies. Ours had no problem working in any spot on the ship. The shows were great. We had a magic act that was fantastic, comedy juggler, impressionist that did not need to imitate anyone...his voice was fantastic as well as the HAL singers and dancers. There is a nice variety of lounge entertainment as well. The Ocean Bar had a trio that we danced to every night. Another bar had a pianist that was great. The Explorers Lounge had a classical strings group and then there was live music and a DJ in the Crows nest till the wee hours. The nice part was being able to sit in a bar and not drink nor feel obligated to drink if we did not want to. A glass a water was fine if we asked for it and we still received the same courteous service. The food was outstanding. There is always food someplace on the ship. The Lido pool services all day and the Lido dinning room serves buffet as well. But for most meals we opted for the Rotterdam dinning room. We rather be served and have portion control instead of the lines and buffet. The Rotterdam is only open limited ours so for snacks and ice cream we hit the Lido. At dinner time our waiter brought what ever we wanted. No problem getting 4 lobster tails on the last formal night and mixing and matching items. I would suggest though that you always ask to see the next night's menu. If you can't find anything you like they want 24 hrs notice to special order something not on the menu. The first 2 days on the ship my young son had ice cream 6 times. The ice cream bar is open just about all day and again at 11;15 pm. Don't miss the High Tea dessert extravaganza. The chocolate covered strawberries were to die for. My wife and I are already trying to figure out when we can go on another DAM ship. You won't be disappointed with this one. July 2003 Read Less
One year ago I told my husband that we should plan a New Years cruise. While we have cruised previously (3 times on Celebrity, 3 times on Carnival and 1 time on Royal Caribbean) we have never cruised with our parents, and never on a ... Read More
One year ago I told my husband that we should plan a New Years cruise. While we have cruised previously (3 times on Celebrity, 3 times on Carnival and 1 time on Royal Caribbean) we have never cruised with our parents, and never on a Holiday Sailing. We were a group of 7, my husband and myself, both early 40's, our kids 10 and 14, my in-laws, both in their 70's and my father who is 88. Since we had such a broad range of ages we decided on Holland America. We felt it was the best cruise line for such a diverse group. We also like to cruise from Port Canaveral and the Zaandam seemed to fit our needs nicely. Everyone except my father are all experienced cruisers. To date our favorite cruise line is Celebrity, with the Infinity being our favorite ship. We knew that Holland America would compare in many ways with Celebrity. In many ways HAL exceeded our expectations, but in a few areas they didn't. Please bear in mind that this review is based on our personal opinions and our own observations. Embarkation: We had Basik Shuttle Service pick us up at our home at 11:15 am. We always find it easier when traveling with a large group to arrange transportation, rather than having to take two cars. They came out with a 15-passenger van, and about an hour later we were pulling into Port Canaveral. The lines weren't that long and after a short wait we were on board the Zaandam at about 1:30 pm. We heard music being played and were warmly greeted and escorted to our cabins. Being escorted to our cabins was a nice touch that we missed on our past two cruises. After going to our cabins we were all happily surprised to see our luggage was already in our cabins. Shortly afterwards we all met and went to the Lido Deck for lunch. The selection was wonderful, and there was not one complaint about anyone's choices. Afterwards we unpacked and explored the ship. What a beautiful ship the Zaandam is. On Holiday cruises ships are decorated magnificently and the Zaandam was no exception. Glorious decorations were everywhere, even on each cabin door and they really added a festive touch to the cruise. Cabins Our group was divided into three cabins. We had connecting cabins 2635 and 2633 on the Main Deck, and cabin 6223 Mini Suite on the Verandah deck. Both the cabins on the main deck were more than adequate for 2 or 3 cruisers. There was ample closet space, and everyone loved the shelves that you can adjust to your needs in the closets. The bathroom was very impressive, with a tub and not a stall shower. Everything was up to par in both of the standard cabins that our group had. The cabin steward Danielle was adequate and did a good job, but did not try to go out of his way for anything. My husband and I had a mini-suite on the Verandah deck. Our cabin was quite large and very well appointed. We can honestly compare the two types of cabins and felt that our cabin was worth the extra money. There was a better TV, including a VCR, a refrigerator, an expanded desk area with more drawer space than the standard cabin, and adequate closet space. The mini-suites have the same amount of closet space as the standard cabins. Our bathrooms were identical with the exception of our tub being a Jacuzzi (for one) and better quality towels, soaps and such. Our bed was set up as a queen and we were surprised to find that even though it was two beds put together you can't feel the seem whatsoever. Our steward Dwi was excellent and kept our cabin immaculate. There was not one request that wasn't met with a smile and a gracious demeanor. He is such a professional, who made us feel like we were his personal guests. After the first night we moved our daughter in our cabin (who was originally staying with my in laws on the main deck) and he wasn't phased whatsoever. Kudos' to HAL for helping us expedite the transition of our daughter from one cabin to another. Dwi always made sure that we had enough of everything, including extras. One of the highlights of any cruise to us is spending time on our verandah. Our lives are quite hectic and we always seem to relax and unwind while sipping a cocktail on our verandah. We find it to be one of the most relaxing parts of our whole cruise experience. Herein lies our biggest complaint about our cruise, and to us it is a major one. We always choose aft cabins, as I am a smoker who does not want to offend others while having a cigarette on the verandah. Since the far aft cabin is a handicapped cabin, we were able to get the cabin next to it. Unfortunately our cabin, and the two to our left and the far aft cabin to our right were constantly under water. A couple of inches of water would slosh between all of our cabins. There were very few times we were able to go out on the verandah barefoot without stepping into water. Even on sunny days there was always a pool of water that covered our verandah. This was no fault of our steward, but rather a design flaw of the ship. There was nothing our steward could do to stop the onslaught of water onto our verandah. Even on sunny days there was always a pool of water that covered at least half of our verandah. We were able to use it, but not without having shoes on. This left the carpet quite wet at times which became an annoyance. This was disappointing to say the least. We made the best of it and sort of chuckled at times, but other than our flooded verandah, the cabin was really a very nice cabin that would have been perfect. Food WOW - what can we say about the food on Holland America. We had all of our breakfasts on the Lido Deck. There was always a huge selection with plenty to choose from. One of our favorite things for breakfast was the made to order omelets and the fresh squeezed orange juice. The regular selections always included French Toast, Pancakes, Smoked Salmon, Scrambled and Fried Eggs along with a huge selection of bread, toast and cereals. Lunches were also taken on the Lido Deck with plenty to choose from. There was always a couple of hot dishes, plenty of salads and lots of desserts to choose from. I personally liked the deli station and my husband loved the alternative station (one day curries, one day pasta made to order, another day oriental, etc.). Our son absolutely loved the grill and the taco bar. I don't think there was one day where he didn't get a taco of some sort. For dinners we all ate in the Rotterdam dining room. We sat at first sitting and our table was # 142, on the lower floor across from a window. We had a table of 7. Our waiter was Tomee and there was never any problem with getting what we want. There was always a great selection for soup, salad and an entrEe. Some of the highlights were Crab legs, Lobster Tails, Beef Wellington, Dover Sole and so much more. There were times that our daughter (who is 10) couldn't find anything to eat from the adult menu. Tomee always made sure that she received a Kid's menu and was able to pick and choose from both menus. Our wine steward was also wonderful, and always made sure we had our cocktail of choice ready when we arrived. Everyone, including the Head Waiter was absolutely great and true professionals. The service we received during dinner was always top notch. We didn't eat in the Marco Polo, but spoke to those who did and who gave the experience 5 stars. Our son ordered room service a couple of times and he said the service and the food was really good. All in all, the food on Holland America was really great. The only complaint we have (and it is slight) is that the food is definitely cooked a bit on the bland side. We occasionally like some spice to our food. Other than being a bit bland at times, there was not one complaint about any of the food on the Zaandam. Entertainment There was plenty of entertainment on the Zaandam. Our parents took in every show and thought they were all done professionally and really enjoyed them. Also, there were many different bands playing throughout the ship at all times. Strings in one bar, a trio in another the choices were there. There are many different lounges throughout the ship such as the Crows Nest, The Ocean Bar, The Piano Bar and the Seaview Lounge. All had different types of music that covered all different tastes. There was also the obligatory Bingo Sessions. To our amazement they actually ran out of Bingo Cards during one session which really upset some folks. We have never seen that happen before. The casino was very small, and in my opinion the slot machines were extremely tight, although I did win a small amount of money on one machine. This was the first cruise that I did not play any roulette, as in my opinion most of the dealers were not that friendly. I normally enjoy playing roulette while at sea but with happy friendly dealers. In fact on our last cruise on the Pride I spent many a night at the casino with wonderful dealers. Every time I got near the roulette table on the Zaandam I was put off by the attitude of the dealer. Not one was ever smiling, or even acknowledged my presence even though there was no one playing at the time. I look at it as HAL's loss as I had money to spend playing roulette, and the money wound up coming home with me (my husband was grateful). There was also a Casino Bar which normally had ESPN playing on the Monitor. However, on the night that the College Championship was playing there was tennis on the TV at the Casino bar and not the game. Unfortunately, Holland America did not pay for the rights to broadcast the game which upset many a person on the ship. I give high marks to the staff on the Zaandam as they did come down and explain to the crowd why they could not broadcast the game, and told everyone who to contact at HAL to state their dissatisfaction. They did bring in a radio feed so those who wanted to listen to the game were able to do so in the Library. Other than that glitch there were many other things to do while on the ship, the galley tour, the art auctions, etc. All in all our opinion of the entertainment and activities for adults were fine. There is always something for anyone's tastes. Club HAL Not too much has been written about Club HAL on reviews, so here are our perspectives. Our daughter is 10 and was put into the Tween Group (9 - 12). Normal hours for Club Hal were 7:30 pm to the latest 9:30 pm on port days and 10:00 am - 12:00 pm, 2:00 pm - 4:00 pm and 8:00 pm - 9:30 pm on sea days. While she had a great time in the activities, and came off the ship with many items from Club HAL (A tee shirt, a purse, a fanny pack and a hat) she was disappointed at the lack of nighttime activities, especially during formal nights. While our daughter does occasionally like to dress up, she would prefer changing later on in the evening and having fun with her new found friends. We don't understand why there are such limited hours for activities in Club HAL, especially on Formal Nights. On other lines hours are much more expanded and many more activities are planned for the kids. While we are not the type of cruisers who dump our kids off in the kids program day and night, we do like to enjoy Formal Nights sans our kids. I understand that HAL does not cater to those with children, but expanded hours at least on Formal Nights would be a great thing. Most activities ended at 9:30 pm which left an entire night with nothing to do for our daughter. We did have her join us on some nights in some of the lounges to listen to some music, but for a 10 year old that isn't really too exciting. Our son is 14 and Club HAL grouped him with teens that were much older than he was (teens are grouped from 13 - 17). He felt uncomfortable with the older teens and was too old for the younger group. Unfortunately that left him out of many activities. He enjoyed spending time watching sports in the Casino Bar, but other than the very small arcade there was nothing for him to do on the Zaandam. Both of our kids enjoyed eating in the dining room (they both love great food and great service) and they enjoyed the ice cream bar immensely, but as far as organized programs for kids we found HAL to be way below Celebrity. Both of our kids really enjoy Celebrity's kids program, and both stated they prefer Celebrity to Holland America. Oddly enough Celebrity doesn't market too strongly to families (the same way that HAL does) but the kids programs and facilities are really truly great on Celebrity. This is a major flaw with HAL from our perspective, as we enjoy good food, great service and everything HAL had to offer us, but not as a family vacation. Ports of Call Since this was a Holiday cruise the ports of call were not the regular ones. We had the Amsterdam in every port as we were (The Amsterdam left from Ft. Lauderdale). The first port of call was Half Moon Cay. What a beautiful Island!! Unfortunately the weather was a bit chilly when we got there so we didn't go to the beach (my in-laws did and stated that it was quite chilly to go swimming). We walked around the island and had a nice barbeque lunch while we were there. The island is immaculate and service was fine. There are a few shops to buy things and plenty of bars to purchase any cocktail of choice. After Half Moon Cay we had a day at sea and boy were the seas rough that day. There were high winds and was the ship rocking. It didn't bother us at all, but did bother both my father and my mother in law. There were many people missing that day at dinner. This was the first time that we saw sea sick bags placed by the elevators, the seas were that rough. Our second port of call was St. Thomas, where temperatures were in the middle 80's and beautiful sunny skies! We tendered in that day as there were 8 ships on St. Thomas while we were there. We tendered in from the inner harbor so it really was a breeze. Kudos' to the HAL tender staff, as they were always helping my father (who is 88) on and off the tenders. We have previously been to St Thomas and found the crowds to be a bit too much. We went onshore for a little, and did a bit of shopping. We then returned to the ship to enjoy the pools and such while the masses were on shore. The next port of call was St. John and it was a pleasure it was to be tendered directly into Cruz Bay. Normally you have to get to St. John via St. Thomas, but not on this cruise. We hopped in a taxi (which were plentiful) and headed over to Trunk Bay for some snorkeling. Trunk Bay is spectacular (we have been there before) and although the beach was a bit crowded there was plenty of room to find a spot to place your towel on. The snorkeling was a bit hard as the seas were rough, but the weather held out until we were heading to the tender. Then the skies opened up. After the ship left St. John we had another sea day before we docked at Freeport. We are never impressed with the Bahamas, so we just walked off the ship for a bit, took a look around the shops that they have on the pier, and came back to the ship. Unfortunately the weather was overcast and raining, so I am not sure what other folks did while on Freeport. The next day we were back at Port Canaveral. New Years Eve This was our first New Years cruise and let me be the first to say HAL definitely does it up right. There were great decorations in all of the public rooms which made for a wonderfully festive atmosphere. When we went into the dining room there were hats and crowns on each of our plates for us to put on. When we left the dining room they were handing out noisemakers and horns for everyone to take. Each and every lounge had something going on for New Years Eve. At 11:00 pm they opened up the Mondriian Lounge for the big Gala New Years Eve Party. There the decorations were spectacular and the whole mood was one of a big gala Party. The band played continuously and streamers were being passed out to those that wanted them. There was the traditional count down to Midnight and come Midnight they had a wonderful balloon drop and confetti cannons went off. It really was a sight to see! Everyone was pretty much dressed to the nines which we love to do for New Years. The only drawback was my being misinformed that New Years Eve was a formal night from Holland America. When I called them and inquired I was told that New Years was one of the two formal nights. This was not the case, but it was added as a formal night. This meant that there were 3 formal nights on a 7-day cruise. It caused a bit of a "dressing" dilemma, but one that was easily fixed. Ladies, pack accordingly for your Holiday Cruises as you will need 3 formal outfits, not just two. Odds and Ends We absolutely loved the Java Cafe. What a nice addition to any ship. If any of you get the chance, please try a Mocha Cappuccino. They are truly yummy! The library was also very nice, and it looked like the internet cafe was also a nice place to be. The lower promenade is wonderful and we enjoyed walking around the entire ship. There are many nooks and crannies to explore on the Zaandam, from going to the very front of the ship, to the back verandahs, there were plenty of places to explore. The shops were your standard cruise ship shops, with the standard merchandise that one would find on any ship. We noticed a custom tailor on board but never once saw anyone talking to them about custom clothing. Photographers aren't as pushy as other cruise lines and a polite "No thank you" was acceptable. Those Bingo announcements are a horror and should really be discontinued. You keep thinking it is something important and then you hear that it is a Bingo announcement. Sheesh! Soda cards are a must for any kid onboard. Our son never had a problem getting a soda when he wanted one, and every night he had a Sprite waiting for him at dinner. It definitely saved us a ton of money during the cruise. As far as the Officers and the Crew goes, Captain Werner Timmons was brand new to the Zaandam - it was his first cruise as Captain of the ship. I give him high marks for his attitude and the way he spoke to the staff. We saw him and many other officers throughout the ship and all were quite friendly and never in a rush to answer any question you may have. In fact this is the first time we saw officers and staff eating along with the passengers. To us that was great - many other cruise lines have their Captains kept away from the passengers. This was a pleasant change. The dEcor and artwork on the Zaandam is definitely unique to say the least. We did get a kick out of seeing various instruments with autographs on it. We never got to hear the organ in the Atrium, but those that did said it was all right. Everyone seemed to agree that the Organ in the Atrium is an oddity though. Other than that the Zaandam really is a nice ship. The bad points Other than our flooded verandah (which is a major disappointment to us) and an occasional leak from our Air Conditioner Vent while at port our only other complaints were with Holland America themselves. In the beginning of December I sent a fax to Holland America requesting a bottle of champagne to be delivered to my father-in-law at dinner on New Years Eve. Along with the champagne, I ordered a formal portrait as a gift for my mother-in-law. Holland America called me at my office to verify my credit card number and confirmed the two gifts to be sent. Lo and behold, the voucher for the portrait never arrived in her cabin, and questions to both the Photo Department and the front desk were left unanswered. As far as the champagne goes, when we arrived in the dining room on New Years Eve I noticed that the champagne was not at the table. When I asked our wine steward he stated that he did not have an order for it. He asked his supervisor who also stated that there was never anything ordered. Oddly enough two days later we come to dinner and voila there was a bottle of champagne with a card that said "Happy New Years Dad". The wine steward was most embarrassed and stated that he just received the order that night. We had a chuckle and said we must be the only ones to get to relive New Years Eve all over again. Although we made the best of the situation we really wanted the champagne on New Years Eve and not three days later. When we returned from our cruise and we spoke to our Travel Agent she then inquired about the $100 shipboard credit that she gave us. Go figure, we never received that either. It's one thing to miss one order, but to miss three orders including the one from the Travel Agent who recommended the Zaandam is disheartening. Debarkation Debarkation was really a breeze. On our final day we woke up to find us pulling into Port Canaveral. After getting ready, our group went up to breakfast and then cleared out of our cabin. We had debarkation number 7 and were on our way off the ship by 9:30 am. It only took a short time to find all of the luggage, and then the porter brought us out to the shuttle area where Todd from Basik was waiting for us. After loading all the luggage we were on our way. We were home by 11:00 am. All in all a smooth embarkation and disembarkation. Final Thoughts Would our family ever choose another HAL cruise? Yes, but not with our children. While HAL is trying to market to families, until they have more activities and more places for kids to be we will stick with Celebrity for cruises with our children. As far as enjoying our cruise on the Zaandam, other than the problems we mentioned, and cruising with my in-laws, we really did enjoy our cruise. Being on the high seas for a holiday cruise is really something everyone should experience. It definitely is magical. March 2003 Read Less
Zaandam Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.9
Entertainment 3.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.9
Enrichment 3.0 3.7
Service 3.0 4.3
Value For Money 4.0 3.7
Rates 4.0 4.0

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