Sail Date: August 2008
I was so excited about sailing on Holland America as I had always heard such wonderful things about them. What a disappointment! Our cabin was dirty when we were told it was ready. The bathroom had not been cleaned and the floor had not ... Read More
I was so excited about sailing on Holland America as I had always heard such wonderful things about them. What a disappointment! Our cabin was dirty when we were told it was ready. The bathroom had not been cleaned and the floor had not been vacuumed. When we complained about it the Hotel Manager and the person in charge of the room stewards came to the room and told us they would retrain the steward and sent us a bottle of wine. The reason we were given for the condition of the room was that he had to get so many rooms ready by 1:00. I would have preferred thatthey told me the room wasn't ready and waited for a clean room. Our room was emaculate from then on. The first night our waiter took our order and we didn't see him or our food for 1 hour and 15 minutes. After when we complained the next morning we were treated like royalty with a window table, their "best" wait staff, and a nightly visit from the dining room manager. There was a noise when we were in port that was so bad that it woke us at 5 am every morning. The explanation was oh it's the thrusters. They responded very well to problems but the problems should not be there in the first place. The food in the lido was bland and not appetizing. They often went to only one service line which made for very long lines. The dining room food was better but not great. On the pool deck they have a taco bar which always ran out of cheese sauce. It was never replenished. When asked they would just say we're out. The same for the soft serve in the lido. The staff was indifferent and almost resentful when asked for things. We even had the experience of having them push ahead of us to get into the elevator. The entertainment was awful. The 14 day cruise was just a repeat of the 7 day and they should not sell it as a 14 day cruise. We came home sleep deprived and frustrated. I could go on and on but I won't. What I also won't is go on another Holland America Cruise. Barbara Read Less
1 Helpful Vote
Sail Date: January 2008
I am writing to express my total dissatisfaction with the above cruise. Friday, February 8th marked a week since my husband and I returned from this cruise which we booked to celebrate our 30th anniversary. It was not only the most ... Read More
I am writing to express my total dissatisfaction with the above cruise. Friday, February 8th marked a week since my husband and I returned from this cruise which we booked to celebrate our 30th anniversary. It was not only the most expensive10-day cruise we've been on but without a doubt the worst cruise experience we've ever encountered even though we did have a few enjoyable experiences. This was our first cruise on Holland America and we were looking forward to the great service and food previous Holland America cruisers had told us about. We had previously considered a Baltic cruise on Holland America but decided to try this one before booking a European cruise with you. We flew down to Ft. Lauderdale a day early to begin our celebration with a Marriott rewards night at the Hollywood Marriott Spa Hotel. We almost paid for a cab ride to the ship even though we had an airport transfer since our travel agent was told by someone in your corporate office that Holland America did not do transfers to the ship from this hotel anymore even though your 2008 brochure indicated otherwise . On the day of the cruise, January 22nd, we were checking out and my husband was arranging a cab to the ship when he noticed a HA representative named Sylvia displaying a Volendam sign on a desk in the lobby. We explained our situation to her and we were able to secure a transfer to board the ship. She told us that since we had already paid for this transfer we should check with the office once on board to get credit. We did receive a credit; however, we should not have had to do this on our vacation since we tried to resolve it before we left. Before boarding the ship, we had to complete a health form assuring that we had no current or previous lower GI illnesses yet 2 days into the cruise, 14 people were quarantined for this illness with no other explanation except that all hot tubs, mineral spas and pools would be closed until further notice. There was no more self-service food service of any kind and everything was served to you. The Lido deck had plastic wrap all around the front of the glass displaying what food was available. The actions taken were understandable; however, the service staff did not offer salt and pepper or any other condiments. You always had to ask for them and the staff made your request seem like an inconvenience to them. There was an update on the status of the illnesses for the remaining 8 days of the cruise. When we booked this cruise, we requested early seating for dinner as we've done on 5 previous cruises. Since you now have half your dinner seating set aside for open seating, we were put on a wait list. When we received our travel documents, we asked our travel agent to verify our dinner seating status. Our travel agent was previously told that early seating was the same as main seating which we later learned was 8 pm and not 6 pm as we had requested. Our agent was told by your corporate office that they could not change our wait list status a month before the cruise and that we would need to speak with the maitre'd once we boarded the ship to request early seating which should be no problem, and it wasn't. However, we were sandwiched in at table for 6 with 5 people already seated the second night of the cruise. Our waiter was a very nice young man, however, our table was the last of his 5 tables to be served and several nights we were "chimed out" which was very insulting. This had never happened to us on any other cruise line because there was always ample staff to wait on our table. While the food in the dining room was acceptable, it was not as good as what we have experienced on other cruise lines. The variety of food offered in the Lido dining room was "lack luster" at best. The last night of the cruise, we had dinner in the Pinnacle Dining Room and that was superb. I'm not sure why your other food service was so poor. The excursions were terrible, especially in Curacao and the Panama Canal. The 2-hour bus ride on the Panama Canal excursion to catch the ferry that took us through the canal was extremely inadequate. Our tour guide, Skip Berger, did not really add to our experiencing the Panama Canal! It was pretty much the same thing on the 2-hour trip back to the ship. For the money, the Curacao excursion was extremely disappointing and both tours were overbooked and very crowded to really appreciate being there. The Costa Rica excursion was very enjoyable. Our stop at your private island, Half Moon Cay, was super. We had our own cabana and my husband surprised me with a Butler service to include a full bar and lunch but we were charged for 2 additional bottles of champagne which should have been part of the package, especially since the package was priced for up to four people and it was only the two of us. Our room steward never introduced himself to us as other stewards have done on all of our previous cruises. He was always late making up our room and when the time changed in Costa Rica, we didn't know because he never turned down our bed that evening. The next morning we got all over the in-room dining staff because we ordered breakfast for 6 am and here it was 6:45 with no breakfast only to learn that the time had moved back an hour and in reality, it was only 5:45 am. You might consider an approach that guests can use to let the room steward know they are out of the room. This will allow the room steward to attend to the room on your guest's schedule. There was no ATM on board and you could not cash a personal check. The only two bright spots during this whole cruise were the beautiful formal pictures taken and the most exceptional meal we ate in the Pinnacle Grill our last night on the cruise. We did pay extra for that meal but it was worth every penny! It's a pity that the dining room food did not have the same quality. The shopping ambassador, Jason Bridge, dining room waiter, Suko, butler at Half Moon Cay and server "Edward" at the cafe bar were the highlights of your staff and service. Holland America will not be a cruise line of choice when we consider future cruises if another line has the itinerary we desire. Read Less
Sail Date: October 2007
Background Information: We live in FL and have been on 9 cruises in the past two years. This is the third one on HAL. Embarkation: We drove to the port and left the car in the Park & Fly lot. Very handy with fast shuttle to the ship. ... Read More
Background Information: We live in FL and have been on 9 cruises in the past two years. This is the third one on HAL. Embarkation: We drove to the port and left the car in the Park & Fly lot. Very handy with fast shuttle to the ship. Arrived at the pier at about 2:00 PM and was on board in about 20 minutes. Very efficient staff. Ship: The Volendam was totally booked, but there was no crowding in most venues. The ship is getting old and is need of repairs to carpets, walls, etc. Some elevator buttons did not work. There was a toilet problem the first morning. It was fixed within a few hours and didn't reappear. The A/C was very unbalanced. Some rooms were too hot and some too cold. It seemed to get worse as the cruise went on. They tested the emergency generator one day and we got brownish water in the shower. This was reported in a September 2007 review, and I guess it is still a problem. Our (outside view) cabin was very large and comfortable. There was lots of storage. This class of cabin did not have a refrigerator, something other cruise lines have as standard. Dining Experience: We had late (main) seating at 8:30 PM. The dining room was relatively quiet and our service was excellent - totally up to the high HAL standard. Food variety and overall quality was good, but relatively bland - not up to previous HAL experiences. We found the Lido buffet food to be OK, but nothing to rave about. The staff did not keep the tables and floors cleaned as well as other ships. This was somewhat of a shock, given HAL's reputation. The Lido pool food area was messy and out of some items much of the time. Not acceptable. Ship Activities: The stage shows and talent were very good. However, the other ship activities were a big letdown. There were no craft or cultural activities. The sporting events were few and very poorly scheduled. The cruise director and his staff seemed like they were uninterested and there was very little excitement. Shows were sometimes scheduled before main dining and sometimes afterwards. This created conflicts with other activities. Overall, this was the worst experience we have had with shipboard activities. Shore Excursions: We didn't take any, so I cannot comment. Disembarkation: Very well organized and no crowding. We were allowed to stay in our cabins until our number was called. Overall: Up until this cruise, HAL was our favorite line. I had no problem recommending HAL to anyone. However, this cruise changed my opinion. HAL has, without a doubt, the best crews and service we have seen. They are professional and friendly and a joy to meet. I feel that this ship's management has let down them and their customers. The cruise director has done a very poor job with his staff and the event planning. The captain also should get his share of blame for the physical condition of the ship. Also, we were shocked that we did not see one of the ship's officers attending our Mariner luncheon. This was meant to thank HAL's repeat customers, who are the bedrock of the lines profitability. The fact that the captain did not assign one of his staff to do this showed his lack of interest in the passengers. Read Less
Sail Date: May 2007
I had many significant problems due in my opinion to Holland America management on my recent Tour 15. We did not leave the Volendam on May 18 until about 3 p.m. apparently because not enough buses were requested. Some people missed their ... Read More
I had many significant problems due in my opinion to Holland America management on my recent Tour 15. We did not leave the Volendam on May 18 until about 3 p.m. apparently because not enough buses were requested. Some people missed their 6 p.m. Holland America tours in Anchorage because we arrived too late. We bypassed many beautiful photo stops on our side of road with a lake in the foreground and mountains in the background because we were rushing to get to Anchorage on time. No food or drink (not even water) was provided in the ship's departure lounge for hours despite the repeated requests by several passengers. We were told that our debarkation number might be called at any time, so we could not even have a quick meal in the Lido restaurant. Communication and organization was in my opinion terrible. We were initially told we would spend about four hours viewing the Hubbard Glacier, and that a naturalist would give us interesting details about what we were viewing. Instead, we spend about an hour near the Hubbard Glacier. Many people missed the announcement and the view of the Glacier, yet they said that that was the primary reason for the trip. I never heard from a naturalist, or any announcement that his shipboard visit was cancelled. There was another large ship that arrived at the Glacier before we did, snuggled in very close to it, and stayed long after we departed the area. On the other hand, we never got close. I still do not know if the Hubbard Glacier is the one on the right, or the one on the left, or both. Again, in my opinion, there was very poor communication that made me feel angry and cheated. My cabin mate Lenore almost got left behind in Sitka. She saw a Volendam boat and a long line, and waited in line. Nobody from Holland America told her that the line was mostly for another Holland America ship until she eventually got to the head of the line, and by that time the last Volendam lifeboat had left. Luckily a Pilot took pity on Lenore and brought her to the ship. It was a traumatic experience for Lenore due in my opinion to poor communication by Holland America at the loading dock. I asked my Travel Agent if Holland America provided free internet service if I brought my laptop and was told there were hotspots on the ship where free internet service was available if I brought my laptop. So I lugged my laptop with this expectation. In addition, Lenore won a raffle which she and several others in the Casino heard included "10 free minutes of internet service". So she expected to receive this prize. Yet there was fine print on the award certificate saying she had to first pay to register and pay for 10 minutes before she could take advantage of this prize. When we make a written complaint about these two internet items, we received no response. When we complained to the Front Desk, we were told that we would get a response. Shortly thereafter, we did receive a call saying that the matter was being investigated and we would hear shortly. We never heard another word. Again, in my opinion, this is a case of very poor Holland America management. When we arrived in Vancouver at 10:30 a.m. with the ship scheduled to depart at 5 p.m., we thought we would have a little time to explore the vicinity of the town near our ship. However, the transfer to the ship and other items were so incredibly slow that we wasted the day in this terribly inefficient transfer process organized by Holland America. Our Taku Glacier Float Plane ship trip was in my opinion misrepresented, but when we complained to Chris, she said it was our fault. At the hotel in Fairbanks, when there was no announcement about our pre-paid transfer to the Airport, we were told by Holland America personnel that we missed the bus, even though we were waiting in the hotel lobby 45 minutes before we were told it was supposed to depart. We were told by 4 different Holland America personnel that our bags previously had been transferred to the Airport, whereas they were all in the Holland America bag storage room. The Holland America agents could not find our names on the paper manifest or on their computer even though we had written confirmation of the included transfer. Again, we were in my opinion subjected to much stress due to very poor Holland America training, communication and management. I could go on. There was about one serious problem per day. Our friends also had problems. For example, the toilet in their Veranda suite did not work when they first got aboard the ship. The problem was never fixed. They had to go to a public toilet two decks above theirs. They were offered no compensation. They complained many times, but according to Holland America management, it was their fault (which in their opinion it was not). There were some trip highlights including the ship food, the ship shows, the two included land-based tours, and our Tour Director Holly Jo Martin. But these were overshadowed by the many trip glitches. In summary, many things went terribly wrong on our Tour 15, in my opinion due to Holland America poor management, communication and training. What I repeatedly experienced from Holland American personnel on this trip is that "The Customer is Always Wrong". Read Less
Sail Date: August 2005
The good: Check-in was very smooth. Very clean ship. Hand-sanitizers everywhere. My opinion, the presentation of the food at lunch and dinner was equivalent to a 5-star restaurant. Butternut squash soup is to die for at the Pinnacle ... Read More
The good: Check-in was very smooth. Very clean ship. Hand-sanitizers everywhere. My opinion, the presentation of the food at lunch and dinner was equivalent to a 5-star restaurant. Butternut squash soup is to die for at the Pinnacle grill. The staff seemed a little uptight and it took them awhile to warm up. The front desk staff was very nice and always helpful. I think HAL has bigger cabins than any other cruise I've been on. Bathrooms are quite spacious as well. The bad: Quality of the food was ok. The menu didn't look pleasing, but was actually great! Pinnacle was a somewhat of a disappointment - I ordered a Filet mignon (medium) and it was quite chewy, maybe it was my luck. I'd give the Pinnacle Grill another shot. On the first night, we tried to order 3 different bottles of wine and our beverage person told us "We don't have it" - it would have been nice if they updated their wine menu accordingly. I asked for an extra blanket and some extra stationary from our cabin stewardess and he said "we don't have it". I lived without the stationary, but I called housekeeping and got blankets. The next day my husband ordered a Diet Coke with lemon and the soda guy said "We don't have lemon" - I had just about had it at this point. My friend and I were standing in line to get ice cream I ordered Vanilla and Coconut off the menu - the ice creams didn't have signs and therefore I asked the guy behind the counter "Which one is vanilla and which one is coconut?" He said "you can taste and find out" and I aggressively said back to him "You are LAZY!!" - it was at that point he turned his attitude around. My Ocean Spa experience: I got a 3 for $89 deal in which I chose 3 services from 6. So I chose the Hair conditioning treatment, Neck and shoulder massage and foot and ankle massage. I had my appointment the night after our first formal so keep in mind that I had a good amount of hair products in my hair. I go into the room and the therapist starts putting conditioner into my hair . . .without shampooing, wetting or rinsing my hair first. Not only that, she doesn't apply the conditioner entirely, she only applies it whatever she has access to which left a lot of spots without conditioner. My neck and shoulder massage was 7 min. - my foot and ankle massage was 8 min. - WHAT A RIP-OFF!!! Not to mention her hands were ice cold while she gave me the massage. I don't know how she expected me to relax. As for the conditioner being rinsed out. I had to go back to my stateroom and rinse out the conditioner. I would not recommend the 3 for $89 or the 5 for $109 - it's a complete rip-off. By 10 pm the ship would be dead. And therefore most of the food areas would close at 9:30 or so except room service. There was even one time when we were denied room service - the only thing we ordered was Sprite and guess what they told us "we are closed, we don't have it" Here's my motto for HAL - Holland America - "Doesn't have it" . . . .but they need to get it together. My opinion I would say 70% of the cruisers were between the ages of 60+. Not very many young adult activities. The Crow's Nest had a DJ every night, but his music was not very up to date or is it the ship's music wasn't very up to date. If you are young, do not go on this cruise. We saw quite a few irate elderlies which kind of explains why the staff was probably a little uptight. HAL won't be the first on my list if when I cruise again. Read Less
Sail Date: October 2004
We arrived early for embarkation and there were a great many people already waiting to get on line for registration. As is the case on most cruises some passengers refuse to complete forms until they are on line to register. We completed ... Read More
We arrived early for embarkation and there were a great many people already waiting to get on line for registration. As is the case on most cruises some passengers refuse to complete forms until they are on line to register. We completed the online immigration form which we thought would speed the registration process. This was not the case. The HAL people did not seem to know what to do with the information on their computers. Three couples were processed with the paper forms on our right while my HAL agent was still playing with the record. Once processed and heading for boarding we are handed another form with no pens. This required use to go back into the registration room to complete the form. No one at HAL could explain why the form was not included in our ticket package. When we arrived on board the cabins were not ready and we headed for the Lido for lunch. On the Lido deck we were able to check our carry on bag. After lunch the cabins were ready and we were taken to our cabin. The cabin was clean and was what we expected from HAL. I should add the bed was great. The best I have had on any ship. The cabin steward was very good. The two problems with the room were the toilet did not flush all the time. It seemed to have a will of its own. Other passengers had the same problem as did many of the public bathrooms. The shower hot water was rare. The front desk could not get the problem fixed. The ship has had and continues to have a plumbing problem which needs to be addressed. Meals on the Lido were good. The staff at the Lido are of real help and seem to care. I wish I could say the same about the dinning rooms. Dinner was OK and service was very good. However breakfast and lunch service were the worst I have experienced. Often plates were cold rather than hot and we were not served what was ordered with items missing from our plates. Food overall is fair to good for a cruise ship. The menu needs work as does the staff. The shows were fair -- not up to what I experienced on other HAL cruises. Tours were OK but expensive. I would suggest making your own arrangements once on shore if you know how to deal with people and reach a equitable deal for all. The casino people were the best I have experienced on any cruise line. They seem to really care and want to help. The gratuity policy could not be explained by anyone on the ship. Who gets what is impossible to determine. This seems to be the direction of most cruise lines. Unless passengers object we will have to suffer a poor policy which seems to provide funds for the owners and reduced income for the crew. The new policy of disembarkation is excellent. You can now stay in your cabin until your number is called rather than waiting in the common area. Overall the cruise service, food and shows were not up to my experience on other HAL cruises and I would not book the Volendam at any price. Read Less
Sail Date: January 2004
Traveled with six other people. It was our sixth cruise in as many years. Had previously been with Celebrity, Royal Caribbean, and Princess cruise lines. The Volendam was a complete disappointment. The food was poor to average. Not a ... Read More
Traveled with six other people. It was our sixth cruise in as many years. Had previously been with Celebrity, Royal Caribbean, and Princess cruise lines. The Volendam was a complete disappointment. The food was poor to average. Not a single meal could be called memorable in a positive manner. The entertainment was unimaginative. One night's entertainment consisted of a ventriloquist, another night was a pianist. The "special" Indonesian crew staff night was indescribable. Even the bingo board was broken for a day or two. For two days the ship smelled of raw sewage. The captain announced that they were having problems with the ship's waste management system. Toilet flushing was on again - off again. The seventh day out, all toilets on the sixth floor were out of use. Twice, I was grossly overcharged for purchases from on-board shops. Bought one watch - was charged for two. Bought three photographs - was charged for fourteen. However, the crew and staff were excellent. We all agreed that this would be our final cruise with Holland America. Had mixed feelings about the shore excursions. Swimming with the stingrays in Nassau was the highlight of the trip. However, swimming in the ocean on Dominica (where the sewage runs right into the ocean) was disgusting. Read Less
1 Helpful Vote
Sail Date: July 2019
Seven day Alaska cruise, is easy for us, no flying It was for our 55th anniversary. HAL screwed up the delivery of flowers for my wife, they never showed up, had to go to service desk, to straighten it out. Finally got them. After ... Read More
Seven day Alaska cruise, is easy for us, no flying It was for our 55th anniversary. HAL screwed up the delivery of flowers for my wife, they never showed up, had to go to service desk, to straighten it out. Finally got them. After dinner that night, other table guest were gone, wife mentioned it was our anniversary. The waiter did not know, told us to wait, ran off and got a cake for us, poor communication. Waiter, probably doing his job, trying to up sale dinners. Card on table, advertises a seafood dinner for $27 and a steak for $76 and waiter tells about it every night, nobody was impressed. Leave this to the specialty restaurants. If this is the way things are going, average people "the bread and butter" cruisers, will stop cruising. The "whole" dinning experience was disappointing, things are going downhill fast. Entertainment, not much better. Really not much to do on board. The Mariners Club lunch was poorly organized two of us stuck at a table for six, other people the same way. The Captain and staff did not even stay. No Captains cocktail party. The best thing was the assistance my wife received, getting on and off the ship thank you. Sailed three times with HAL and this was definitely the last. Read Less
1 Helpful Vote
Sail Date: June 2019
We took a 7 nights cruise with Holland America, Volendam Ship Tour for Alaska Inside Passage. We booked two cabins for our family of 4 adults and were perfectly comfortable for the duration of our stay. 
The level of service was good as ... Read More
We took a 7 nights cruise with Holland America, Volendam Ship Tour for Alaska Inside Passage. We booked two cabins for our family of 4 adults and were perfectly comfortable for the duration of our stay. 
The level of service was good as were the quality and condition of all facilities on board. The activities organised daily were well organised and allowed more than enough time to fully experience them. We enjoyed the overall experience. However, the dinning services inclusive of can be deemed terrible. There were no multiple vegetarian food options and we were stuck with no choice all throughout the various meals everyday and had to succumb to whatever was served. Additionally, there were absolutely no dessert options without egg content. To top this, the food tasted awful and often was inedible, not meeting the lowest expectations of food cooked by an Indian chef. It was very well informed that our dietary requirements were vegetarian not including both egg or fish. Despite this, the staff was not considerate and was often seen using the same tongs/gloves to serve sausages/meat and baked potatoes, contaminating the only obvious vegetarian food choice. When this was brought to their notice, the staff was impolite and discourteously disregarded our concern. Moreover, the staff, especially at the buffet counter was also not informed enough and served us lobsters as a part of the salad saying it was vegetarian, neither did they have the knowledge of the cheese served containing rennet, which made us avoid it altogether. Satisfactory food is essential and our experience with the Holland Cruise made our journey which could’ve been great, below average. Read Less
3 Helpful Votes
Sail Date: May 2019
One of the things I love about HAL, is the Neptune lounge, so I usually opt for the suite.. It's expensive-- about a thousand Cnd a day-- but worth it.. So this cruise, you couldn't have asked for nicer weather, and smooth ... Read More
One of the things I love about HAL, is the Neptune lounge, so I usually opt for the suite.. It's expensive-- about a thousand Cnd a day-- but worth it.. So this cruise, you couldn't have asked for nicer weather, and smooth seas.. It has been 9 years since I took my last cruise (a 7 day HAL Mexican on the Veendam), and I've noticed a few changes.. The boarding and departing has improved-- especially the departing.. Alas.. Still major line ups, and the security is worse now, than after 9-11.. But I guess it's over-kill everywhere today.. The first thing different, was now you go to the lifeboat drill, without putting on the life jacket.. Not the best idea, as even before, half the people had put the jacket on wrong, that their demise would have been expedited, should they needed to take a dip.. I still think the jackets should be slapped on, for the drill.. The cruise was pretty good, although I was surprised there was no departure on deck BBQ.. Actually, there were very few planned events.. I had my evening meals delivered to my room, as I was travelling single.. That worked out great, but most of the meals were cold.. However, they were good, nevertheless.. Especially, the Pinacle ones that I had to pay extra for.. I normally prefer a warmer climate, but I love the smaller ships-- Veendam, Ryndam, Stattendam etc. Thus.. when I saw this cruise was on the smaller Volendam, I jumped at it.. The staff were great-- as usual.. The entertainment sucked.. I miss the singers and dancers, along with the ship band. A Chilean quartet in the Ocean Bar, were very good. I'm really disappointed to see the end of the classy nights.. Most nights were smart casual, but the one formal night, I swear I was the only male passenger on board wearing a tuxedo.. I would say half the passengers were wearing T shirts and jeans, on this particular night.. The only time I saw the people dress up, was the smart casual Mother's day dinner.. OK.. It might be Alaska, and we all packed our plaid shirts and jeans, but it's still nice to dress up in the evening.. I was a little disappointed in the lido food, but times have changed.. I'd say almost a third to half the passengers were Asian, so I guess noodles were the norm for them.. I'm a lover of roast beef, but only had it once for dinner.. The itinerary was great.. I love Juneau.. I've eaten a lot of King crab, but never had it freshly cooked before.. Delicious !! The crab shack and the tram in Juneau, was the highlight of the cruise for me.. I enjoyed Skagway, but got tired of seeing the same old "made in China" authentic Alaskan souvenirs, in every store.. Overall;.. I would do the cruise again-- in a minute.. I'd like to see a little more fancy appetizers in the Neptune, such as the shrimp cocktail.. A Dungeness crab salad would have been great.. But nothing but smoked salmon-- everyday.. I couldn't believe the weather, as living my first 30 years on the Queen Charlottes (Haida Gwaii), I am well aware of the weather that one can normally expect in this area.. But even up in Glacier Bay, when the shipped turned, and my balcony was bathed in Sun, it was almost too hot to sit outdoors.. It was pretty sad to hear of the mid air plane crash in Ketchican, killing a number of people from a Princess ship.. This happened, about 3 hours after we arrived in Ketchican.. ..It was also great to be able to take this cruise on the smaller ship, as opposed to the Oosterdam, which I don't like.. Read Less
2 Helpful Votes
Sail Date: May 2019
My wife and I took our 2 daughters, 2 grandsons and nephew (all young adults) on a family cruise as all of us were celebrating a "milestone" birthday this year. We had originally booked on Princess because we thought the 5 ... Read More
My wife and I took our 2 daughters, 2 grandsons and nephew (all young adults) on a family cruise as all of us were celebrating a "milestone" birthday this year. We had originally booked on Princess because we thought the 5 younger members of our party might enjoy the less formal atmosphere on Princess versus Holland America. We are well aware of the differences as we have sailed both many times. However, HAL offered a year end sale that was difficult/impossible to turn down. We flew into Vancouver the morning of the cruise and took the SkyTrain from the airport to Canada Place. Highly recommend this means of getting to the dock (very straight forward, about 30 minutes travel time at just C$9.50pp). Would also highly recommend a few days in Vancouver ahead of the cruise as it is a beautiful city with so many things to see and do. We passed on this as we have family in Vancouver and have been there dozens of times before. Embarkation was the longest we can remember experiencing but cannot blame this on the cruise line. The problem is going through US Customs and the interminable lineups. There were 3 cruise ships sailing that day which didn't help matters. The cruise lines should really put some pressure on the port authority to improve and shorten this process. Overall, we enjoyed our week long cruise. We had done an Alaskan cruise a number of years ago so the ports of Juneau, Skagway and Ketchikan were not new to us. We did our own excursions. Our inside cabin was adequate, the service received from our cabin and dining room staff was exemplary and the food was good. However, there were a couple things that disappointed. The entertainment offered in the small venues was good (quartet in the Ocean Bar, Adagio Strings) but the entertainment in the main theatre was quite poor. While the service from crew who dealt with us every day (cabin, MDR) was excellent, we ran into a number of one-off situations where it wasn't. This included bar staff, the cooks behind the Lido counter, Lido serving staff, staff in the retail shops and staff in the spa. We have never encountered this level of malaise from crew on our previous 9 HAL cruises. The overall morale was not high and we are hoping that the new Hotel Director (Simon Tanner) can improve matters. Read Less
1 Helpful Vote
Sail Date: February 2019
Did this cruise before twice, and really liked the ports. So much more to see in each area. The excursions were really great, on board a different story. The EXC events were lacking in quality speakers, related to the itinerary. There was ... Read More
Did this cruise before twice, and really liked the ports. So much more to see in each area. The excursions were really great, on board a different story. The EXC events were lacking in quality speakers, related to the itinerary. There was one naturalist that was great but only gave 3 lectures. The Mexican Ambassadors gave a great performance on deck. On the down side, the usual lectures on culture, history or the region were lacking. The speakers seemed to talk down to the audience and read from brochures. They were not experts in the field. The EXC person talked to the audience as if they were kinder-gardeners. The food was outstanding as was the in stateroom staff. The service was great and the ship was well organized and on time. The culinary classes did not emphasize health promotion. There was heavy emphasis on taste drawn from fats and salts, hardly appropriate for the middle aged audience or above. The last time we did this same cruise there were more on board activities, lectures and enrichment programming. Considering the number of fabulous ports offering rich history, art, culture and welcoming people, it is too bad there was such a lack of enrichment opportunities. Read Less
3 Helpful Votes
Sail Date: January 2019
We chose this cruise because my husband wanted to sail through the Panama Canal and we had experienced an amazing transPacific cruise on the Holland America Noordam in 2018. This was a type of journeyman cruise compared to that on a ... Read More
We chose this cruise because my husband wanted to sail through the Panama Canal and we had experienced an amazing transPacific cruise on the Holland America Noordam in 2018. This was a type of journeyman cruise compared to that on a smaller, older ship with fewer passengers, amenities and activities. The shop’s air conditioning was faulty with many of the public areas kept at painfully cold temperatures. I talked to the cruise director about reading of this issue on earlier Volendam cruises and he admitted the frigid air conditioning was an ongoing problem which they had not resolved. There was also, perhaps not coincidentally a ship wide respiratory infection. The crouping, coughing etc. must have affected half the passengers. Everyone had the Volendam virus. My husband and i both came down with it and are still affected more than two weeks after disembarking. The good: the meals in the dining room and Lido were very good. The EXC tour director, Jude, was excellent and entertaining. The Adagio violinist and pianist were excellent as was the pianist at the Ocean Bar. The rest of the entertainment was mediocre. The crew were friendly and helpful. But the boat is so in need of updating and repair. The ports were fine but most everyone was interestedin the canal experience which was remarkable. Gatun Lake was beautiful. Cartegena was impressive. We liked Huatalco and the city of Antigua in Guatemala. The port of Corinto Nicaragua was not good. Costa Rica was interesting and we enjoyed the combination aerial tram and river rafting tour. The commentator thriugh the canal was excellent. Read Less
4 Helpful Votes
Sail Date: December 2018
First time for Panama Canal. Holland America received great reviews. The ship it self was like an ice box! When inquired we were told nothing could be done. Our cabin was never warm as was the rest of the ship. My wife received a ... Read More
First time for Panama Canal. Holland America received great reviews. The ship it self was like an ice box! When inquired we were told nothing could be done. Our cabin was never warm as was the rest of the ship. My wife received a bad rash and when we went to desk for assist they called doctor and I was informed there would be a charge to open the office and charge for any medication. After 9 PM the ship was dead. Staff very friendly, the one high point. Casino staff were great. Food was just average, nothing special. Tea at 3 was good, Shows were so so, One male singer who did Lionel Richey was very good. Magician was also very good. Rest of entertainment not very good. Sorry to say it let a bad taste for Holland America. I will never cruise Holland American again. I have been on 16+ cruises and this was the worst. Read Less
7 Helpful Votes
Sail Date: October 2018
We wanted to do the Panama Canal so chose this cruise. The ship cannot handle the hot weather, the AC when finally repaired (5 days no AC at all in rooms) was still not enough to cool the rooms!!!!!!!!!! Dinning room food was very good ... Read More
We wanted to do the Panama Canal so chose this cruise. The ship cannot handle the hot weather, the AC when finally repaired (5 days no AC at all in rooms) was still not enough to cool the rooms!!!!!!!!!! Dinning room food was very good as expected. As was the food in the Lido. Tours were not very well organized, the usual stickers were not used. We were told just to go to the dock and find one of the in many cases 3 busses which resulted in much confusion. Entertainment was the usual Holland American shows in the showroom. Not great but some of the entertainers brought on board were good. The Oceans bar had a quartet that were very good and I encourage Holland America to not discontinue this entertainment. The room stewarts worked very hard to keep the many rooms clean under their responsibility. Towel animals in the room at night was always fun. Read Less
10 Helpful Votes
Sail Date: June 2018
Left Vancouver 7/6 on cruise portion first. Spent a few nights in Vancouver before cruise. Our cruise was 3 nites followed by 7 day land tour. Ship was clean, stateroom attendant great. Food was so-so. Went to upscale Pinnacle ... Read More
Left Vancouver 7/6 on cruise portion first. Spent a few nights in Vancouver before cruise. Our cruise was 3 nites followed by 7 day land tour. Ship was clean, stateroom attendant great. Food was so-so. Went to upscale Pinnacle restaurant for dinner one night. Service was fine. However, both my brother in law and I ordered the halibut. Fish came served barely warm. Vegetables and potatoes were almost cool. Asked to have them reheated. They came back cool again. Fish was dry. Maitre'd offered us a bottle of wine to remedy the situation. However, we declined. We went there for a supposed fine meal. If any one is thinking of doing this Y3C cruisetour from HAL beware that you will spend an GREAT deal of time on the bus going to different towns. Dawson City was pretty good. Fairbanks and Anchorage disappointing. One day on bus was for an 8 hour trip to arrive at next stop. Another day was an 8 hour train ride. Saw a lot of trees. Our Tundra excursion in Denali was on a school bus with padded seats. Width of seats was for a 12 year old. Extremely long day (8 hours) and uncomfortable. We took the Tracy Arms Fiord excursion. Was very good. Also, gave us a chance to get off the cruise ship. Denali Lodge accommodations were nicest on trip. Anchorage hotel a 2 at best. Fairbanks hotel nice. Whitehorse and Skagway probably average. Spoke to about 15 people on our tour and most were very disappointed. Was glad to come home. Read Less
2 Helpful Votes
Sail Date: April 2018
There were three adults in our cabin, an inside cabin, that was supposed to be wheelchair-accessible, but when the third adult was added to the reservation, the travel agent changed us to the wrong sized cabin. Not the cruiseline's ... Read More
There were three adults in our cabin, an inside cabin, that was supposed to be wheelchair-accessible, but when the third adult was added to the reservation, the travel agent changed us to the wrong sized cabin. Not the cruiseline's fault. At once when we arrived with 14 pieces of luggage split between 3 adults in an interior tiny cabin, we called to ask for a larger cabin. At first we were categorically denied, then 5 days later, we had a long and loud discussion with the guest services people, asking for the head of GS but never, ever speaking to her even after multiple daily requests, and they offered to let two of us (the married couple) move to a wheelchair cabin down the hall for only $4000 more than we had already paid. We argued because it is simply not safe for three adults and 14 pieces of luggage to reside together in an emergency situation. After much talk about safety and lawsuits, (an empty wheelchair cabin was available 5 doors down) we agreed to pay another $700 for the second cabin, 1 week into a two week Japan cruise. That's down from a $4000 additional payment, mind you. The room steward refused to help us move, even though I am a wheelchair user. He said he would be right back, but never returned to help us, when he knew very well that we needed help. That second cabin was fine, but then the officers of hotel services approached us a few days later and offered us a balcony cabin, (the third cabin) which we were very happy to move to. Now the story adds more depth: the reason why we were offered the balcony on another deck was because we had complained that our toilet was not cleaned by the room steward: there was still poo splatter inside the bowl. Because I complained, the room steward was angry and proceeded to enter my cabin without knocking, unannounced, to discuss the matter, while I was in the bathroom half naked. I told him to leave and called guest services and the hotel manager immediately. Not long after my security report, we were offered to move to a balcony on another deck. I was genuinely afraid of that room steward who saw me half naked. I hope he got in big trouble. As for the rest of the cruise, the dining room food was always the best, Master Kan, who did Tai Chi lessons and lectures was wonderful, the acrobats were great, and trivia was very fun. I am glad that HAL does not push the shops, bingo, and alcoholic drinks all the time. That gets old quick. The Lido tables were cleaned quickly for the next guest, the America's Test Kitchen was just wonderful. More of that, please. More games all day long, please. They had Chinese Mahjong, but never American Mahjongg. I play American and the Chinese guests would not let me join in. We were glad that there were no loud PA system announcements, so that people could nap in the daytime. We were disappointed that the cabin safes are only accessible by one single credit card, so that's not cool. If you are staying onboard and the one credit card to get into the safe is in a pocket of your roommate on shore, you are out of luck. Since this was a Japan cruise, we expected daily Japanese stuff to do like origami, Japanese calligraphy, you know, short language lessons, we are in Japan after all. Our first cabin had problems with the toilet refusing to flush. This is really bad knowing that we were three adults in a very small interior cabin. Also a dirty, used coffee cup in our room was never replaced, and we were afraid to drink out of the room cups and glasses. Of course we reported it immediately, but the room steward's work was never good. Once, we arrived 15 minutes late for dinner, and the manager refused to seat us, saying in a snide way, "You're a little late!!", but we finally got him to stop being rude and seat us. We never, ever ordered all the courses or stayed past 1 hour. Andrew did not receive any tip. We tipped our third cabin's stewards, who were wonderful, but not the one who walked into my cabin and caught me half naked, of course. We tipped our dinner wait staff. We deleted all the other regular daily tips because, 1. The cruise line should pay their employees a decent wage, 2. The gratuities keep increasing to an appalling rate, and finally, 3. Once we took a South American cruise filled with Brazilians, and there were No Daily Tips Charged to us. None. I asked why, and guest services said that Brazilians complain en mass, and they all refuse to follow American tipping practices. I feel that if the cruise lines can get some gravy money out of the guests, they will try. It's not going to work on me. Hate me if you want to. I really don't care. You do what you want with your money, I will decide about mine. Read Less
1 Helpful Vote
Sail Date: April 2018
We took this cruise because we wanted to see Japan, as well as Shanghai, Alaska and Vancouver. And this cruise did it all! We love the Volendam!! Just the right size, not crowded, great staff everywhere (except EXC tours, more on ... Read More
We took this cruise because we wanted to see Japan, as well as Shanghai, Alaska and Vancouver. And this cruise did it all! We love the Volendam!! Just the right size, not crowded, great staff everywhere (except EXC tours, more on that later). Nothing was "pushed:" photos, drinks, drink packages, unlike some other lines. Spent some time in the just-the-right-size casino. Embarkation: I liked the idea that in Yokohama you sat down until your number was called. Unfortunately, once you were called, you still have to wait on line until you check in. But once checked in, the rest was easy. Dining: We chose to eat in the Dining Room for dinner, and in the Lido breakfast and lunch. All were great for the meals we had. Lido did get a bit crowded and finding a table was sometimes tough. But again, a small wart. Dining Room food was very good, except for the soups. Didn't try the specialty restaurants, as we found that on other cruises they usually weren't worth the extra money. Cabin: Lovely oceanview cabin, large, plenty of storage, very comfy. Newly renovated bathroom was great. TV's in the cabins were ancient, and I'm surprised HAL didn't replace them. But that was a small wart. Entertainment: The usual mixed bag. They had a British group called the Emperors of Soul who were fantastic! The Volendam troup were very talented, but underutilized. They had a wonderful violinist. Other than that the entertainment was typical cruise ship. Ports: The highlight of the trip. The small cities we visited in Japan were just lovely. We arranged local guides through Toursbylocals.com and Goodwill Guides. All the guides were great: some volunteers, some paid but very reasonable. We enjoyed our time with all of them. Our experience with HAL's EXC Tours was something else. In Shanghai, the tour left my wife at the meeting point 43 kilometers north of Shanghai and she had to make her way back to the ship on her own. Too much detail to go into here, but when we reported this to the onboard EXC staff, they didn't even listen to her story, said they'd investigate, got back to us a week later and refunded a third of the tour price. We felt that being abandoned by the tour guide (when getting us back to the ship is one of the key selling points for all the cruise line tours) was inexcusable and we should have received a complete refund (EXC tours are not cheap). When we got home, we made our case to the EXC Tours office at HAL's headquarters in Seattle. Two months later, we are still waiting for a response. One really positive EXC feature: there was a guide on board providing detailed port information for passengers who are not taking tours. We never experienced that on other cruise lines, and thought it was wonderful. Bottom line: We like HAL (this was our first HAL cruise in 25 years), loved the Volendam and would definitely cruise with them again. But no more EXC tours for us. Read Less
6 Helpful Votes
Sail Date: March 2018
The Volendam had recently refurbished their bathrooms and public areas but unfortunately did not refurbish their cabins which were very tired indeed. Great storage though in Cabin. The ship was continually cold onboard and we were given a ... Read More
The Volendam had recently refurbished their bathrooms and public areas but unfortunately did not refurbish their cabins which were very tired indeed. Great storage though in Cabin. The ship was continually cold onboard and we were given a variety of reasons why the air conditioning continued to blast out cold air yet I have seen other reviews about HAL complaining about the cold onboard their ships. Many passengers continually wore coats throughout the ship, some even had blankets with them in the dining room. Two of our companions left the ship with chest infections. Entertainment day and evening was very poor with very few activities to choose from. At age 60 plus I felt like youngster on board with the averse age of guest being about 80 years old. For whatever reason the ship was deserted at 10 pm every evening! Staff were generally very helpful except when we complained about the cold. They continually repeated that they take all complaints seriously but couldn’t explain why the air conditioning was always blowing out very cold air. If I were to speculate why I would suggest they are trying to ensure germs cannot breed. They should have followed this up though with staff encouraging passengers to wash their hands as they entered the dining areas as I have experienced with other shipping lines. The hands cleansing machines were at every entrance but unfortunately not all passengers used them. I will definitely never sail with HAL again! Read Less
2 Helpful Votes
Sail Date: February 2018
We chose this cruise as it went to spots in Indonesia that would be difficult to arrange by air. We also like round trip vice lineal itineraries, The staff did not provide us with a tile at the Mariners luncheon, however guest services ... Read More
We chose this cruise as it went to spots in Indonesia that would be difficult to arrange by air. We also like round trip vice lineal itineraries, The staff did not provide us with a tile at the Mariners luncheon, however guest services was happy to give them when we requested at their counter, and also seemed surprised they had not been distributed, Missed seeing a ships log cruise summary that we had received at the end of other HAL voyages. The ships singers were weak and need to be replaced. Our cabin steward was long on smiles and pleasant conversation, but could not get the concept of ice or fruit to the cabin, or picking up soiled towels in the bathroom. Note: most cabins do not have a frig. The ships activities director let down the Protestant worship community by omitting to include the worship in the second Sunday of the cruise, as she directly promised that she would, and when this was brought to her attention on Saturday evening, she stated that it was a mistake and worship would be announced by the cruise director on the ships speaker system. This did not happen and the Wajang theater was not available at the time she directed, as it was utilized by blackout bingo during the afternoon. I did not make a fuss, but I was extremely disappointed in Christine as her actions denied our opportunity to worship. We are 4 star HAL Mariners and will avoid the Volendam in the future. Read Less
1 Helpful Vote
Sail Date: January 2018
I was attracted to the itinerary which had 9 ports: Singapore, Thailand [2], Cambodia [1], Vietnam [4] and Hong Kong. The voyage was 16 days: January 16 - February 1, 2018. This would normally be the dry season for southeast Asia but ... Read More
I was attracted to the itinerary which had 9 ports: Singapore, Thailand [2], Cambodia [1], Vietnam [4] and Hong Kong. The voyage was 16 days: January 16 - February 1, 2018. This would normally be the dry season for southeast Asia but at least half the days were overcast but fortunately with minimal rain. Our veranda stateroom was roomy with recently updated bathroom with high quality amenities including shower wall dispensers for shampoo, conditioner and soap, ample high water and water pressure. Our stewards were competent and friendly. I enjoyed very tasty food in both the Lido and formal [Rotterdam] dining rooms, did not use the extra fare Pinnacle grill. The average age of the passengers was 65-70, with no children among the 1400 passengers, a primary thing to consider if you dislike unsupervised, badly behaved kids running around. The excursions were well done and reasonably priced. So why the three star rating? In every room of the ship except the library and stateroom, from early morning breakfast to late night, ceiling speakers emitted canned music [yes even in the formal dining room] 90% of which was pop vocal. The amplitude was unpleasantly loud for my ears. I had taken the Zuiderdam on a west Caribbean cruise a year earlier and there was no canned music on that trip. I can only assume that Holland-America in its wisdom decided to imitate cheaper entertainment and lower class restaurants that feel pre-recorded music is necessary to create a "carnival" [no pun intended] atmosphere. This was my 4th voyage on HAL including two early trans-atlantic but unless they cut the canned music, I will seek other means of travel. Read Less
3 Helpful Votes
Sail Date: January 2018
We chose this 28 day back to back for the itinerary. Overall, the cruise was good but not outstanding in any aspect really. The ship had just come out of another dry dock. It still looks aged in many areas but is very clean. The ... Read More
We chose this 28 day back to back for the itinerary. Overall, the cruise was good but not outstanding in any aspect really. The ship had just come out of another dry dock. It still looks aged in many areas but is very clean. The public areas were kept clean and polished. The crow's nest is a nice place to relax, especially during the daily happy hour. The daily team trivia was in the crow's nest and was fun as well as a good way to meet people. The hors derves were often left on a tray for a period of time prior to serving and not kept hot/cold. The explorer lounge was a good place to have a coffee and read the daily news or do a sudoku puzzle. The internet was extremely slow as is typical on cruise ships. The classes offered for computers were only geared toward non IOS, so useless for those with Apple products. Decent size library available. The lectures were dry but offered interesting info. We only went to 3 shows during the 28 days and they were typical small entourage productions. The violinist was good, the trio was good. America's Test Kitchen was not very interesting as there is no audience participation or tastings. The classes are also on a repeat cycle so there is nothing new if you are on a back to back. The EXC info lectures were good, helpful for preparing for ports. The menu offered in the lido deck usually offered items being served in the main dining room. There is no self service there and they even make your salad for you. The food was very good on the whole. The dining room had very slow service (up to 2 hours for a meal) and not any better tasting than the Lido. The room service menu is very limited, mainly a salad or choice of 2 sandwiches for lunch and dinner. There were never "items of the day" offered. We had ended up quarantined for 4 days and the room service menu made it even more frustrating. Usually there was a nice selection of desserts available on the Lido, as well as scooped ice cream. The wait staff was very attentive and made it a point to learn your drink preferences and offer a cheerful greeting. There was a fairly quick table turnover so even at peak times, you could find a place to sit. The ship baked breads were fabulous. We only used the Canneleto special dining (10 of us) and none of us was impressed. You could basically get the same thing on the buffet line and the food for the restaurant came from a section of the buffet. Read Less
2 Helpful Votes
Sail Date: December 2017
Holland America is our 1st choice for cruising but the Volendam didn't meet expectations. As usual the service employees were attentive and friendly. The itinerary and the excursions were also excellent. The problems on this cruise ... Read More
Holland America is our 1st choice for cruising but the Volendam didn't meet expectations. As usual the service employees were attentive and friendly. The itinerary and the excursions were also excellent. The problems on this cruise were all ship related. The ship had been in dry dock supposedly being refurbished. They didn't stay in dry dock long enough as there were numerous problems. Numerous rooms got flooded, there were strong odors in many of the cabins, a section of railing broke off at the stern on the lido deck, air conditioning/thermostat problems, mini-bars were empty and never filled, and noises and vibrations were some of the worst I've experienced. Our suite didn't appear to be refurbished as some cabinet hinges were broken, the make-up mirror was old and corroded, the phone by the bed didn't work, and the TV was so old it had no USB or HDMI ports so you couldn't view the pictures on your camera through it. Disappointed. Read Less
3 Helpful Votes
Sail Date: December 2017
For many passengers this was a cruise from hell. The following are most of the problems I was told by fellow passengers-- lots of problems-flooded rooms, pipes breaking, toilets overflowing or not working, water leaking from ceiling in ... Read More
For many passengers this was a cruise from hell. The following are most of the problems I was told by fellow passengers-- lots of problems-flooded rooms, pipes breaking, toilets overflowing or not working, water leaking from ceiling in dining room, lower promenade deck even number cabin side with bad smells, air conditioning not working. I was fortunate that my cabin did not experience any of the above mentioned difficulties. I did not feel that the entertainment in the theater was good overall. the young dancers and singers had talent but were not provided with productions that were not good. the comedian was very funny and the singer from australia had a beautiful voice. the impressionist was not good nor the harmonica playing japanese performer. the food was good and the staff were very friendly and helpful. the front desk staff were extremely nice and Christine was especially helpful to me when i dealt with her. Read Less
1 Helpful Vote
Sail Date: November 2017
We chose this 42 day cruise as a one-time trip to the Far East. It was supposed to include stops in Korea, which were prevented by Chinese sanctions, so that it was slightly disappointing before it even began. Things just seemed to go ... Read More
We chose this 42 day cruise as a one-time trip to the Far East. It was supposed to include stops in Korea, which were prevented by Chinese sanctions, so that it was slightly disappointing before it even began. Things just seemed to go wrong whenever possible. We were awakened at 3am in Shanghai by an announcement that there might be contamination in the water (false alarm), we were kept in Shanghai an extra 38 hours by a storm without the ability to go ashore. No extra entertainment, other than a one hour open bar on sailing. The air conditioning went out and the captain blamed mussels in the inlets which had been acquired in Alaska and had to be flushed. There was a lack of organization in dealing with disembarkation in several ports, mainly blamed on the local officials, but often with the help of the staff. Although the cruise was 58, 42, 28 or 14 days, the entertainment was repeated every 2 weeks. The shows cast was talented, and the performances spirited, for such a small group, and quite entertaining the first time around. Additional entertainment was mixed. The repeating of a BBC documentary did not do much to enhance this aspect. The kitchen was light on no sugar food, having only no sugar added, and it ran out of ice cream 2 weeks before the end of the cruise. The food in the dining room was excellent, but portions were very small, and the service exceedingly slow. Several times meals lasted over 2 hours. Ashley Wade and her trio in the Ocean Bar were excellent for their Jazz, and she had a great rapport with her audience. The crew was exceptionally friendly and tried to be helpful. They made the voyage into a much more positive event. Working hard to please, they were the best we have seen. Read Less
Volendam Ratings
Category Editor Member
Cabins 3.5 4.1
Dining 4.0 4.0
Entertainment 3.5 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.5 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.5
Enrichment 5.0 3.5
Service 5.0 4.3
Value For Money 4.0 3.8
Rates 4.0 3.9

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