586 Holland America Volendam Cruise Reviews

We have signed up for this tour and there are 5 more available. They had good reviews. There are two groups from Volendam already booked with them and we are the third group. Please read the following and email phamtours@yahoo.com directly ... Read More
We have signed up for this tour and there are 5 more available. They had good reviews. There are two groups from Volendam already booked with them and we are the third group. Please read the following and email phamtours@yahoo.com directly if you are interested. Port of Call: Nha Trang Nha Trang Special Countryside + City Tour by bus + River Cruise $60 USD/person for a group of 10 tourists Pick-up outside the port, then tour around by bus. This is specially tailor-made excursions. Exploring the country trails, village's life, town and farms, pagoda, the best way to experience the "true" Vietnamese countryside. Through countryside trails, villages towns and farms.. This countryside tour offers you a fascinating insight into the "real lives" of everyday people who are the backbone of Vietnam . Just a few kilometers from Nha Trang’s beach front is the picturesque countryside dotted with palm trees, fruit orchards and irrigated rice paddies. The first stop of the tour is an embroidery factory . Driving through miles of flat rice fields to a rural village, enjoy the opportunity to interact with the local people as they go about their daily lives, with farming and cottage industries as their primary source of income. The village path leads us to the home of one family who weave mats from rushes which grow abundantly in the surrounding area. Two people working together will weave just four mats in a day, which will be taken to the local market and traded for food and other essentials. Pagoda Orphanage: where it shelters and cares for over 120 abandoned, orphaned or street children. They range from several months to 9 years of age. The children of the orphanage are taken care of by a group of Buddhist nuns and volunteers. Their goal is to provide the children with a safe and caring environment which lessens their misfortune and gives their lives greater purpose and meaning. Being a private organization, the orphanage is trying to provide its children food, shelter, health and education. The nuns and volunteers at the orphanage have devoted their lives for the wonderful mission - helping the orphans. Tourists can take photos of Amitabha Buddha statue at a height of 48 meters. Rice paper making: One of the most typical food from rice steamed and processed into round piece dried in the sun on the bamboo brackets that are on sale in the inns or shops. Conical hat making village: Conical hat making village: Manual skill work by women, it's also your gift for your friends when toward home. Ancient house: these are traditionally laid out in the same manner throughout the village. Ancestor worship is an important part of daily life in Vietnam and a large area of these small houses is usually reserved for the family altar. Next, pass through a fruit orchard boasting a plentiful supply of tropical fruits. Lunch at a riverside restaurant Ponagar Temples . An outstanding example of Cham architecture, situated on Mount Cu Lao this hillside offers panoramic views of the surrounding. Visit Dam Market for shopping. 15:00 Drop-off at the port. End of service Including: private bus, river boats, local guide, admission fees, Vietnamese lunch, fruit in season in the countryside. Excluding: alcoholic drink, personal expenses   Read Less
Sail Date February 2015
I agree with the other Asia post about this voyage. Compared to other cruise liners Holland America really falls short on service standards from management. The waiting staff were fine, it is management I am upset with. The fine dining ... Read More
I agree with the other Asia post about this voyage. Compared to other cruise liners Holland America really falls short on service standards from management. The waiting staff were fine, it is management I am upset with. The fine dining restaurant Rotterdam served really tough food. Their salmon and steak was tough and undercooked. The Alaskan bake dessert came out all melted like it has been dropped a few times on the floor. The Lido buffet did serve a lot of luke warm food and towards the end of the trip the "fresh" fruit there had gone bad and smelt off. The entertainment was a hit and miss. There were a few nights where instead of a show all they gave you was a movie, Wolverine and can't remember the other one. The company makes a huge premium from additional items they sell you. Everyone is charged $45 usd and $55 usd for cambodia and Vietnam visas whether you get off at the port or not. All their port tours cost 2 to 3 times more than what you would pay if you joined another tour company. They even have a land tour that cost $3000 USD to visit Ankor Wat, Cambodia which is exorbitant as it is almost twice as much as I paid for the whole trip. In fact this is probably the reason they stop at Sihauanoukville port as there is nothing to see at that place other than 3rd world misery. As soon as we arrived in Sihuanouckville we were swarmed and followed by beggars. We hopped back on the ship within 1 hour because we were so scared and distressed with what we saw. However this is the stop where they have their $3000 USD tour so I guess this is why they stop here, and also so they can charge your the compulsory $45 visa for Cambodia. They charge you heaps for every drink you have on the ship. There are heaps of salesmen trying to sell you something (most of their show entertainers ask you to buy their cd afterwards, photographers snapping you throughout the trip then asking you to buy, the onboard shops having constant sales off their highly inflated prices. Not to mention there is a compulsory $11.50 per day tip charged to your ship account and you don't have control who that tip goes to. I don't mind if it goes to the waiting staff and my cabin stewards but definitely not the management at Volendam who are racist and offer poor service. PS. As an almost 4 star mariner with HAL this review sums up the many complaints we heard on the ship. It's not the wonderful Indonesian and Philippine crew it's the management and officers that need rehabilitating. The disembarkation was the worst ever. They couldn't organize a p-up in a brewery Read Less
Sail Date January 2014
My cruise started on May 1, 2013 and would go on until May 8, 2013. We would board the ship in Vancouver and sail up to Alaska. I sailed with my parents, my older brother and my younger sister. This will have been my seventh cruise. A week ... Read More
My cruise started on May 1, 2013 and would go on until May 8, 2013. We would board the ship in Vancouver and sail up to Alaska. I sailed with my parents, my older brother and my younger sister. This will have been my seventh cruise. A week beforehand, we got an email saying that the ship was coming Asia and there had been a gastrointestinal outbreak on the last trip. 0_0 Yikes. They delayed boarding and going into your rooms for 2 hours. Normally in HAL, I heard that your rooms are always reading as soon as you board. Due to the gastrointestinal disease, they also had a 48hr period which banned people from serving themselves. This made lining up take FOREVER. Ship: Elegantly decorated ship, it was nice and spacious. Had very nice live music at night which were cleverly located so the music in your ears never overlap. Food: Hit and miss. Some food was really good, and others weren't. Mint chip ice cream there tasted like toothpaste (and I like mint chip). I disliked the prime rib, it didn't taste like anything. I didn't even want to finish it ïOE Cherry Burghandy ice cream was awesome though, served in a waffle cone. Best thing about the trip was the hard ice cream available all day. They were SO good. Afternoon tea was lovely, attended nearly all of them. There are special ones too ex. Royal Dutch, Indonesian and Cupcake. I liked them all (since I have a sweet tooth), as they all had delicious snacks. Activities: Nearly nothing that interests me on board. Only things would be meals & afternoon tea & chess. Not many activities at all. Port: My third time to Alaska, Ketchikan still my favourite, others are boring and small. Glacier Bay was beautiful though, very cold. They served Dutch Pea Soup at the Bow & Outside decks. Room: Beds were SO comfy. Every time I lied down, I fell asleep, even during the daytime. Room was spacious and a lot of storage space. Irritating handle-less drawers. Not enough hangers. Amazing smelling body soap in shower. Embarkation/Disembarkation: Outstandingly fast. Fastest disembarkation I have ever had. They just scanned your card and you left. Boarding was really fast too. To read my extensive review (Live from Trip Report) with MANY HD pictures (1080p+) depicting every single thing I did on board, please visit my thread on Cruise Critic Message Boards at: http://boards.cruisecritic.com/showthread.php?t=1841439 Read Less
Sail Date May 2013
I usually read the worst reviews and don't bother with the good ones, that way I know the worst and can be pleasantly surprised. So to keep this short I will not say all the good things of which there are many but will simply set out ... Read More
I usually read the worst reviews and don't bother with the good ones, that way I know the worst and can be pleasantly surprised. So to keep this short I will not say all the good things of which there are many but will simply set out what HAL can do to improve. 1. Smoking - although cabin smoking will now be banned, there will still be smoking on verandahs (if you are downwind from a chimney of a neighbour you will get secondary smoke and will have to retreat into your cabin).There is still smoking inside the ship in the casino & nearby bar which putrifies the shops and drifts into the nearby Piano Bar. I don't know what law applies on cruise ships but hopefully someone will sue a cruise line and all smoking will then be be kept outside on one side of the ship. How a cruise line can submit its staff to secondary smoke is a mystery and a blot on not only their morality but the occupational health and safety standards they say they observe. 2. Don't buy a cabin on deck 7 on this ship and similar ships in the HAL fleet (where the most expensive cabins are by the way) as most are underneath the Lido deck (deck 8)and the noise from staff and passengers moving deck chairs and tables both early in the morning and late at night is loud. HAL, why don't you treat the floor with deadening material, or put something on the legs of the chairs and tables and tell your staff to lift not drag!!!! And don't hold a late night chocolate extravaganza in that area - change it to the afternoon or your guests on Deck 7 will not get much sleep. 3. You can alter the temperature of the air-con but you can't switch it off, therefore your eyes will dry out and as the vent can be located above the bed you will have the air on your face at night and may have to hide under the covers. 4. More musical entertainment before 5pm please. If you have come this far in this review and you are not put off by the above then go on the Volendam as the ship is great, the staff first class, the food good, the new captain great and if you want to go casual the whole cruise, not dress up and eat in the Lido semi-buffet instead of the dining room you wont be thrown into the brig. Read Less
Sail Date December 2011
My wife and I have done around 25 cruises. This cruise departed Sydney, circumnavigated New Zealand, returned to Sydney and then circumnavigated Australia. It lasted 48 days and was on the Holland America Volendam. We found the best ... Read More
My wife and I have done around 25 cruises. This cruise departed Sydney, circumnavigated New Zealand, returned to Sydney and then circumnavigated Australia. It lasted 48 days and was on the Holland America Volendam. We found the best airfare to Sydney was V Australia out of LAX. We didn't use any hotels in Sydney. We found internet access off the ship to be easy and a lot cheaper than on the ship. In NZ it is free at all public libraries. Otherwise there are a lot of cafes and at most it is 5$ for an hour. The ship and the room were generally good. The only complaint was that a number of the elevators did not work. Dining was good and despite the length of the cruise the menu was good. The entertainment aboard was a little disappointing but the enrichment speakers and the travel guide were excellent. Embarkation was late due to a tsunami warning and disembarkation was very easy. We did visit a large number of ports and did most on our own with private tours. We did a couple of ship tours. While onboard we were told that everyone onboard would have to get an Indonesian visa for Komodo Island. The ship tendered and you had to have one even if you did not get off the ship. It cost around 25$ pp. A couple of people had arranged with the Komodo park service directly, everyone else had to use the ships tour or you could not get off of the ship. The ship tour was fine and it was worth it to see the dragons. The other ship tour was snorkeling the barrier reef. At Cairns and Hamilton island they offer snorkeling. We tried to book private trips but none of the private operators could get us back in time. The ship tour from Cairns was more expensive but you had more time on the reef. Both trips were very similar and if you are interested in snorkeling it is a must do trip. In Tauranga we recommend Mount Classics at mctours.co.nz and driver Ian Holroyd. In Wellington we took a coast tour with Crown Chauffeur with Colin Miller. It is a lot of tour for the money. The best tour we had was Milestone tours in Auckland. It was a little expensive but we went places and saw things that no one else got to see. Finally since our departing flight from Sydney left at 8:30pm we had a whole day in Sydney. We had our luggage but wanted to see something. PJ tours was the only company that I could find who would pick us up near the ship and drop us off at the airport at the end. We went to Blue Mountain and spent a wonderful day there. Peter is a great guide and happy to work with us. We visited many ports, from big cities to cites of 800 people. Eden was a very small city but very interesting while Exmouth is also small but there is not a lot there. Overall it was a great trip. Read Less
Sail Date March 2010
CARIBBEAN "WAYFARER" CRUISE Bright sunny skies and warm temperatures greeted us in Fort Lauderdale as our US Airways flight arrived right on time for our 10 day cruise aboard Holland America's MS Volendam. Barbara, my ... Read More
CARIBBEAN "WAYFARER" CRUISE Bright sunny skies and warm temperatures greeted us in Fort Lauderdale as our US Airways flight arrived right on time for our 10 day cruise aboard Holland America's MS Volendam. Barbara, my special traveling partner, and I selected this cruise because we wanted to take a longer cruise on a new ship that sailed round-trip from S. Florida and visited some islands in the Caribbean we had not been to. We also wanted to sail on a different line than our most recent cruises on Royal Caribbean, Princess and Celebrity. This "Wayfarer" cruise fit the bill in all respects. The Volendam's sister ship Zaandam was also an option, but we preferred the ports on the Volendam itinerary. THE OVERALL CRUISE EXPERIENCE This was a most enjoyable cruise. It had a nice combination of days at sea and in port, and the ports of call were for the most part, interesting. We have sailed on Holland American before (Maasdam and Ryndam) and were interested in seeing if HAL had joined the trend to add-on pricing and nickel-and-diming that has befallen most of the other "mainstream" cruise lines. I'm happy to report that they have not. The ice cream bar served its delights daily and a coffee bar dispensed expresso drinks and gourmet coffee, all at no extra charges. Not only were assorted nuts available in all lounges before dinner, but the friendly lounge staff served hot hor's d'oeuvres as well (as if we needed them!). A nice canvas tote bag awaited us as we arrived in our room, and an attractive commemorative tile coaster made a great farewell gift. The alternative dining room had no surcharge, and the casino assessed no "service fee" for chips charged to your onboard account. Kudos to HAL for bucking current trends. To be perfectly honest, Holland America cruises tend to be a little more expensive than their midline competitors (there is no free lunch, even on cruise lines), but I much prefer their approach of folding the extras into the fare rather than nickel-and-diming throughout the cruise. THE PASSENGERS Holland America has a reputation for attracting an older clientele, and this cruise did nothing to alter that reputation. As one of the comedians put it, "this ship looks more like the prune barge than the love boat!" I would guess the average age on this cruise was 65, which, for us younger (a relative term) cruisers, was a good-news-bad-news situation. The bad news was that the Lido Buffet line was pretty slow, but the good news was there was no waiting at the treadmills! Seriously, though, there are distinct advantages to cruising with an older group: no wild parties in the cabin next door, no problem getting second sitting for dinner, and for the most part, these seniors are an interesting group with many varied life experiences. THE SHIP MS Volendam is one of HAL's newest ships, having entered service in early 2000. It is an elegant ship with subdued colors, beautiful fresh flower arrangements throughout and expensive art abounding. It is less striking, perhaps, than the Vision Class ships of Royal Caribbean, with their dazzling chrome and glass, light, and soaring open air atria, but Volendam projects a quiet beauty and refined elegance that fits well with its older clientele. Rather than give a room-by-room description of the ship, I will concentrate on the features that I liked and disliked, particularly compared to the ships of our recent cruises. First, the positives. I really liked the lower promenade deck that completely circled the ship and provided a great location to walk or recline in a real wooden deckchair, softened by thick cushions that were laboriously removed every evening and reinstalled the following morning. For those of us who are solar-challenged, this is a perfect deck to read, rest and watch the waves, protected from the elements, . The staterooms were another plus. Our outside room was very commodious with more than ample storage and closet space. The bathroom was good sized, with a bathtub (standard on outside cabins, but with only a shower on the inside), and was well stocked with toiletries in real bottles rather than paper containers. The ship is well designed with an easy flow from deck to deck and fore to aft, with three sets of stairs and elevators. The public rooms were attractive and comfortable. The Crows Nest, located high and forward, was a particular favorite as it offered a wonderful panorama of the sea ahead. Add to this several recliner-type chairs with foot ests and you have a most pleasant and relaxing environment for reading, watching or dozing. As with every ship, however, there were things I didn't care for. For starters, it is hard to find a good location for an outside room without a balcony. These rooms are offered only on the three lowest passenger decks and each of these has its limitations. The A or Dolphin Deck, where we were, is close to the ship's engines, thrusters and machinery, causing unpleasant noise particularly at the fore and aft extremes. Even though our cabin was amidships, we experienced some noise from the stabilizers. The deck above, B Deck, is underneath the wraparound deck, meaning walkers and the occasional rogue jogger (such as myself) are constantly making noise on your ceiling. And finally, rooms on the lower promenade deck are not really desirable because they either overlook the walking deck or are obstructed by ship structures. Those passengers in these rooms expecting to open their curtains and sea the beautiful blue sea are more likely to see not so beautiful blue hair and fanny packs as walkers huff and puff their way around the deck. The obvious solution is to book a cabin with a verandah (very nice), but if fiscal constraints won't allow it, I'd recommend B Deck amidships as the best compromise. Another complaint I had related to the crowds at the pre-dinner lounges (where the free nuts and hors-d'oeuvres were served!) There were only 3 locations on the ship where you could order drinks and listen to live music, and these tended to fill up early. The ship was full, and I don't imagine this was problem for first sitting, but still it was bothersome. Most of the negatives on the stateroom came from the female perspective. Barbara expressed chagrin at the lack of light at the makeup table and the absence of an outlet for her curling iron in the bathroom. Also, the safe required a credit card to open and close, which was cumbersome and inconvenient. My only complaint with the ship's decor was the main dining room. Maybe we have become jaded over recent years, having dined is truly spectacular dining rooms aboard the newer ships of RCI and Princess, but this dining room seemed just a little on the plain side. Also, there were two large chandeliers which appeared to be made of wrought iron, and, to my non-artistic eye, were really ugly. FOOD & SERVICE The dining room food was outstanding, a noticeable jump from RCI, Princess and Celebrity, and better than I remembered from previous HAL cruises. The fish, in particular, was well prepared, tasty and far fresher than most offerings on cruise lines. Service, as always, was outstanding. At the end of the cruise, everyone at the table received a complimentary set of dinner menus, another nice HAL touch. The casual dining, self-service Lido restaurant was also good, with options for served meals on certain evenings. Breakfast, our most common meal in the Lido, was notable for its custom egg offerings and choice of freshly toasted bagels, muffins or toast. We ate once at the Marco Polo, a reservations-only Italian theme alternative restaurant (you're allowed one reservation per cruise, at least in "steerage"). There was no surcharge for this restaurant (we did leave a tip), but interestingly, both Barbara and I found the food in this restaurant not as good as in the main dining area. Maybe it was our selection. Anyway, it was a nice change of pace and enjoyable nevertheless. ENTERTAINMENT This was probably the poorest entertainment, overall, of any of the 12 cruises I have been on. The first night there was no entertainment, other than an introduction of the cruise staff, and the ensuing days assortment of comedians, ventriloquists, singers and ship's company dancers was only average. Entertainment was definitely the weakest aspect of this cruise. PORTS AND SHORE ACTIVITIES Here's a quick summary of the ports we visited, our activities and our opinions: Half Moon Cay: This is a beautiful private island with a large and gorgeous beach. Two ships were using the island, however, which produced crowds at the luncheon barbecue. Nevertheless, this is one of the better private islands, and it was an enjoyable day. St. Thomas: We organized our own tour here. We took a cab from the ship to Red Hook landing where we caught the ferry to St. John's Cruz Bay. Once there, we hiked the Lind Point Trail to Honeymoon Beach and Caneel Bay. Returning, we stumbled across Solamon Beach, which is in a beautiful and isolated location accessible only by foot or boat - and also a totally nude beach. My reaction? Put on a swimsuit, please! We returned to Cruz Bay and took the ferry to downtown St. Thomas where we had planned on doing some shopping. This was a Sunday, however, and all the shops had closed at noon. Either bad luck or good planning, depending on your perspective. We have been to St. Thomas many times, but between St. Thomas and St. John there is much to do in this port, and we've always enjoyed it. Martinique: This was an island we had never been to before, so we decided to rent a car and explore the island. Unfortunately, the office for the Avis rental I had booked in the US was nowhere near the piers, so we were forced to rent from a nearby Budget outlet. Budget proved to be a rather serious misnomer as we could get only get a walk-up rate quoted in Martinique Francs, and we didn't know the exchange rate, which seemed to have a huge variance. It is on the credit card, though, so I'm waiting to assess the exact damage, but it isn't going to be pretty. Once in our high-priced, manual transmission, non-air-conditioned Peugot 106, we attacked the twisty roads of north Martinique and visited a pretty botanical garden, drove through a rain forest, hiked to a deserted waterfall and returned along the coastline. Traffic was bad along the coastal highway and the views not particularly pretty, but some parts of the day's drive were scenic. In retrospect, I wouldn't recommend renting a car here, particularly after filling up the gas tank at about $6.00 a gallon. Even so, I don't think we spent more than we would have on a ship's tour. Overall reaction: a reasonably pretty island with a French flavor, but we wouldn't return there for a dedicated visit. Trinidad: We took our only ship's tour here. From Port O' Spain, we took an air-conditioned bus to the Asa Wright Nature preserve, which was a scenic and interesting botanical and bird watching sanctuary in the mountains of Trinidad. Overall, it was a good look at Trinidad, even though the drive was rather long. One of my pet peeves on tours is the guides who apparently believe that their tips are dependent on how much they talk. After three hours of non-stop jabber, I would have given our guide a tip right then and there just to SHUT UP. Our reaction to this island? See Martinique above. La Guaira, Venezuela: Been there, done that. We did the city tour/glass factory excursion on our Princess cruise, so with no other desirable tour options, we stayed aboard the ship. Did laundry in the morning (the self service laundries are GREAT on these longer cruises) and just relaxed. I wanted to talk to someone who had taken the Angel Falls tour (at $450 per person) to see what it was like, but couldn't find anyone who did. Overall opinion of LaGuaira: a great place to stay aboard and do your laundry. Curacao: This was the best port of the cruise. There were 3 other ships in port, and according to some priority system that no one seemed to understand, we got the dock farthest away from the city. It wasn't a problem for those of us who like to walk, but for some of the less mobile folks it was a real inconvenience. We rented a car again (at a reasonable rate) and drove to the northern part of the island on good roads in light traffic. We toured the Christofel National Park and watched the waves crashing along the beautiful and rugged northern coast. We returned via the southern coastline, where the lovely beach and dive areas are, and returned to the ship for a late room-service lunch. We then set out for Fort Nassau, which overlooks the harbor, and has been converted into an interesting looking restaurant with a great view. That evening, the ship sailed out of the harbor shortly behind HAL's Amsterdam to the accompaniment of fireworks courtesy of the city of Willamsted. Most enjoyable. RANDOM THOUGHTS In this age of age of "free style" cruising, fewer formal nights, more casual dress and increasing on-board charges, it was refreshing to be on a cruise "the way it used to be." I have always enjoyed many of the cruise traditions that are now being challenged. I like to put on a tux occasionally and attend formal dinners with the women all turned out. I enjoy sitting at the same table with new friends and regular waiters every evening. Over the years, we have met many enjoyable, interesting people at our assigned tables, including this cruise, and these friendships have enhanced the cruise experience considerably. I have nothing against meeting new people, but if you sat with different people every night, would you really get beyond the "where are you from - what do you do - how many cruises have you been on" stage? Also, I'm just a little skeptical that service would be as good if you had a different waiter every night and tips were somehow pooled or included in the fare. Witness the service you typically get at an open-seating lunch compared to your evening dinner at your regular table. Speaking of tipping, this is not getting any easier. Holland American has a "no tipping required" policy which, as best as I can tell, really means "tipping expected, but we're just a little more subtle about it." Some people believe the "no tipping policy" and others don't. I usually tip on HAL the same as I do on other cruise lines, but things are getting more confusing. Do you leave separate tips at the alternative restaurants which are a one time occasion (I did)? If so, do you deduct this much from the daily total you give your regular waiters (I didn't). How about room service waiters and wine stewards? It is clear that as new ships are built and more dining alternatives are available, the way tips have been handled in the past needs to be revisited. The ideal situation would be to have all tips unambiguously included in the fare, such as a few of the premium cruise lines do, but I fear if this practice became standard industry wide, service would suffer. CONCLUSION This was a most enjoyable cruise on a quality, traditional cruise line. Holland America has a slogan "oceans apart" (from other mainstream cruise lines, I assume) which may be a stretch, but I say "large lakes" apart is fairly accurate. Richard Shipman can be contacted at ship@vnet.net. May 2001 Read Less
We recently returned from a 10-day Southern Carib cruise on HAL's Volendam. This was our 8th cruise (the second one with HAL), and the experience re-confirmed that no other cruise line comes close when the word "service" is ... Read More
We recently returned from a 10-day Southern Carib cruise on HAL's Volendam. This was our 8th cruise (the second one with HAL), and the experience re-confirmed that no other cruise line comes close when the word "service" is used. From the moment we arrived at the terminal in Fort Lauderdale, we were treated as honored guests by a most professional, competent and delightful crew. Embarkation was well organized and went smoothly. Throughout the voyage, our room steward, dining room & lounge servers were very generous with their smiles and anxious to please; the officers & admin. staff courteous, friendly and always pleasant. Each of our ports of call (St. Lucia, Bonaire, St. Thomas, Isle de Margarita in Venezuela & Dominica) offered a different flavor and culture, with no language difficulties. We found the people to be delightful at each port and appreciated their helpful suggestions. HAL's private island, Half Moon Cay, was absolutely gorgeous and the B-B-Q with a steel band was enjoyed by all. Immaculate, well maintained, showers conveniently located by the beach walkways. Fortunately, ours was the only ship visiting the island on that day, so we did not experience long lines at the tables set up with a vast selection of food. Mother Nature cooperated with perfect weather and the sea was like a sheet of glass in both directions. We found the food on board to be most satisfactory, with a selection wide & varied enough to meet anyone's expectations, in both the Rotterdam dining room and the Lido. However, we had been very much looking forward to experiencing the Italian cuisine in the Marco Polo, only to learn that it had recently been changed to the Pinnacle Grill with a "northwest" menu (steak, salmon, etc.), which was a major disappointment, and so we passed on this. Also, since there is now a charge of $20 p/p for the alternative dining restaurant, we thought it foolish to pay extra for food we cook at home. The entertainment on board was excellent and the time and hard work put into it showed; the review put on by members of the Filipino crew was delightful and a real hoot! The tour of the kitchen is a "must". Our only gripe is with the outrageous prices being charged for drinks which the majority of passengers feel is totally unjustified. A reduction of even 20% would go a long way to encourage more patronage in the lounges. And charging $1.75 for a can of soda? Ridiculous and way out of line! Although HAL has a "no tipping required" policy, we appreciated having the option (unlike other cruise lines that automatically tack it on to the tab at the end) and elected to monetarily express our thanks to our room steward, our two dining room servers, and the wait staff in the Ocean Bar for the outstanding and gracious attention extended to us. Overall, we highly recommend Holland America and compliment the company for continuing its well-earned reputation for excellence in service, spotless accommodations throughout and high standards of professionalism in their crew and staff -- and we are presently planning our next HAL experience. Southbound39@aol.com August 2003 Read Less
HAD A GREAT TIME...Didn't want it to end My sister and I just got back from the April 18th thru 28th - 10 Day on Holland America's Volendam (Wayfarer itinerary). What a great time and what a beautiful ship. I didn't meet ... Read More
HAD A GREAT TIME...Didn't want it to end My sister and I just got back from the April 18th thru 28th - 10 Day on Holland America's Volendam (Wayfarer itinerary). What a great time and what a beautiful ship. I didn't meet any staff member that wasn't friendly and ready, willing and able to help in any way. I still can't understand how the entire staff could remember our names so quickly. Sara, one of the officers and a new addition to the Volendam staff always had this big smile on her face and you could really tell she enjoyed what she was doing. Also met Captain van der Zee. What a great sense of humor as well as very professional. Enjoyed speaking with him and absorbing all of his knowledge. Met a lot of very interesting people on the ship and had a great time with them. Hopefully we will stay in touch and meet again on the next cruise or one down the road. Thanks for a great time Jim and Ruth (the slipper people), Maryann and John, Richard and Charlene, and Beryl and Mike. Marco, the video photographer, was always showing up to catch you on his video camera. He did catch me doing the "pole dance", which later in this article will be discussed. I think he was having as much fun as everyone else on the ship. On each of the formal nights we had an officer who sat with us. His name was Andy and he was the Environmental Officer. It was very interesting listening about his duties on board. What a very nice man and a wonderful dancer. There were many different age groups on the ship. A lot were families with children, but that was probably due to it being Spring break and Easter weekend. The majority of the people are of mature age and for my sister and I, in our 50's, it was an enjoyment. There are a lot of activities on board for those who want to join in. For those who don't, they can do whatever. The 3rd deck is really nice, as it is lined with lounge chairs to sit quietly and read or just enjoy the ocean view, but is also where people go to walk or just take a stroll after dinner. They have an internet room set up with computers so you can retrieve your emails or send them out to family and friends, or if you have to do a little work from the ship. The cost was about $50.00 for 100 minutes or $75.00 for 250 minutes. It's a lot cheaper than calling from the ship, or using a cell phone. Most of the time my cell phone wouldn't work anyway. Embarkation and Disembarkation was nothing less than a pleasure and run like a well oiled machine. When we arrived on the ship at 1:30, they took us to our room. We had a Deluxe Verandah Suite. It was HUGE! Very spacious and loaded with amenities. The verandah was so large it had a round table with 4 chairs and 2 lounge chairs and still there was plenty of room. My sister and I spent a lot of time on the verandah. What a great place to relax. This will definitely be a must on each and every cruise. Well worth the extra money. As usual, we brought way too many articles of clothing. So we got busy unpacking. We met our cabin steward, Sri. He was a wonderful person and took great care of us. Always checking and making sure we didn't need anything and just basically attending to our every need. After the lifeboat drill we returned our life vests to the cabin and made our way up to the Crows Nest. This is the best place to be when leaving port. What a view. The staff in the Crows Nest was wonderful. Eva served our drinks and went out of her way to make sure everything was just right. There was also Jay, who too served drinks, but he could make the most fabulous flowers and animals out of paper. I believe its called origami. What a talent he has. The food was good and seemed to be consistent. They have an alternative dining room called the Pinnacle Grill which charges $20.00 per person. It used to be called the Marco Polo and there wasn't a charge, but that has since changed. The food is excellent. We ate there 1 night. What a treat. We usually ordered room service each morning, and the food was brought on time and still hot. What a great way to start off the day. We usually ate out on the verandah. We also had dinner brought to our rooms a couple nights when we just couldn't bear to get dressed again. Usually this was when we hit a port and had a very long day. The dinners were also brought on time and hot. This was the same menu as the dining room. The Lido pool was very refreshing. To my surprise, it is a freshwater pool. They have 2 pools on the ship and both are fresh water. Very nice. Edrick served us drinks at the Lido bar. Always a smile on his face and can't do enough for you. He even made my sister and I these little Dutch hats the day before we left. I will treasure them always. The Lido restaurant is very nice with a lovely view. Our itinerary took us to Curacao, Isle de Margarita, Trinidad, Martinique, St. Thomas, Half Moon Cay, and then back home to Ft. Lauderdale. After 2 days at sea our first port was Curacao and we arrived on "their" Easter Monday. The city is so colorful, but not much was opened that day because of the Holiday. We did however walk through the streets and wandered through whatever shops were open. Next was Isle de Margarita, Venezuela. My sister opted to go on the horseback ride and I opted to go on the Rhumba tour. My sister said the horseback riding tour was breath taking. She could, at one time on the trail, look down from the mountain and see the Volendam. She said it looked a million miles away. The Rhumba tour Maryann and I went on was nothing less than fantastic. Our guide, Marbella was absolutely the best. This girl could really dance and get everyone on the bus involved. She didn't stop the whole 5 hours. The drivers name was Julio and boy could he dance while driving or standing. He never stopped. The bus that picks you up at the ship is painted all kinds of wild, bright colors. It reminded me of the "Partridge Family Bus". The music is playing and everyone in the bus is doing the "Rhumba". On the trip to the beach for the famous "rum punches", Marbella gave us a history lesson and points of interest about Isle de Margarita. Anyone planning on taking this trip better listen to the history lesson, or they might end up like me and a guy named Ed. We both got the answers wrong and had to dance in front of everyone on the bus. Ed did the Rhumba and I did a "pole dance". The dance takes place while the bus is moving up and down the hills while standing in the front of the bus on the way back from the beach and all the rum punches. What a hoot. I even got a dollar tip. I wasn't sure if that was because they enjoyed the pole dance or wanted me to sit down. Then on to Trinidad. I'm not quite sure why we stop there. I definitely wasn't impressed. The next day on to Martinique. What a gorgeous country side. My sister and I opted to go into town and walked around the streets. We passed this wonderful old church and peeked in. The stained glass windows were magnificent. They seem to also be into shoes because there was a shoe store at every corner. They had a craft fair going on in the park and we walked down to it. Some of the hand made items were exquisite. Then on to everyone's favorite, St Thomas. A woman's shopping paradise. There were about 5 ships in port the day we arrived. The streets and shops were very crowded. Did a lot of walking and way too much shopping. We were going to take the island tour, but the diamonds, liquor, gold and perfume were calling our name. Maybe next time we will take an excursion in St. Thomas, but I somehow doubt it. Thanks John for the great idea on what to get my husband. He loved the camera. He can't wait to use it. And maybe if I'm good he'll let me take it on my next cruise. After a day in St. Thomas we were out at sea all day and a well deserved rest. We weren't able to anchor at Half Moon Cay because of the sea conditions, so we cruised slowly, and slowly being the key word here, towards home. It was kind of disappointing not to be able to see Half Moon Cay, but there will definitely be a next time. My sister and another couple we met were going to go parasailing if we were able to anchor in Half Moon Cay. Next time. We arrived back at Ft. Lauderdale at 8:00 am. Our fantasy had come to an end and it was back to reality. All we can do now is wait until our next cruise. Definitely on Holland America, maybe again on the Volendam (Seafarer itinerary) next April. Criscomia@aol.com September 2003 Read Less
HISTORY This was my third cruise on Holland America, (Rotterdam, Statendam, now Volendam.) and I've never been disappointed. Every cruise has it's rough spots and this one was no exception, and I'll cover the ... Read More
HISTORY This was my third cruise on Holland America, (Rotterdam, Statendam, now Volendam.) and I've never been disappointed. Every cruise has it's rough spots and this one was no exception, and I'll cover the problems as they came up. But this line, in my opinion, has been and remains a quality product in the cruise industry. But tastes differ, and you may find that this is not the line for you. That's what reviews are for. I've always appreciated the many thoughtful and comprehensive reviews I have read when searching out a cruise. I'll try to be as objective as possible, but it still remains one person's perspective. So as you read along it may help to keep a few things about me in mind. I've traveled a lot, both land and sea, from no class to first class and always found ways to have fun. I am more port oriented than ship oriented and have a pretty liberal palate, I'm just not picky about food. This may not help you if your tastes are gourmet, on the other hand, if I say the food is bad, it probably is. So with all this in mind..let's go! PRE-CRUISE I booked both airline and motel on-line. Traveling from California, my friend and I had no choice but to stay overnight in Fort Lauderdale. I searched for a reasonably priced motel, close to airport and dock, just a place to lay our head. Days Inn, Hollywood seemed to fill the bill (10 minutes from each) and it also had a Denny's on the grounds for a late breakfast the next morning. Perfect. We left Sacramento at noon, changed planes in Atlanta (what a feat!) and arrived Fort Lauderdale about 9:30PM. Days Inn sent a shuttle and we were in our room just after 10. Clean, spacious room, big TV, all cable channels, helpful desk clerk. He reserved a 1PM shuttle to the port the next day. ($5) and gave us a complimentary late check-out. DAY 1 The shuttle deposited us at the Volendam's terminal a little after one. We were scheduled to sail at 5, but check-in had already begun. It was congested but organized. The actual check-in did not take long, but we were given a number and asked to wait until it was called to board the ship. They had just called #4 and our group was #23 so we settled in for a long wait. About an hour or so later, we finally boarded and were escorted to our balcony cabin #7061. HAL's balcony cabins are spacious with a comfortable design. This one was peach and rose tones, not ornate but well appointed. Lots of storage, 13 drawers and several closet shelves some of which can be pulled up for more hanging space. The bedroom area can be closed off from the sitting area by a draw curtain in case one of you is an owl and the other a lark. The sitting area has a sleeper sofa, large vanity, TV/VCR and bar refrigerator stocked with soda, beer, water and wine. The shelf above the TV is stocked with small bottles of hard liquor. Of course, all these goodies are accompanied by a card with a price list. You check off what you use, they restock, you get charged. The balcony runs the width of the room and is about 5ft deep. Plenty of room for the 2 chairs and small table. It also has an outside light, bright enough to read at night. Read Less
We are in our 50's and are experienced cruisers having travelled several different lines in different price categories. I was astounded to read [Cruise Critic's] positive review of the Volendam of the Holland America ... Read More
We are in our 50's and are experienced cruisers having travelled several different lines in different price categories. I was astounded to read [Cruise Critic's] positive review of the Volendam of the Holland America line. Last year we took our 20 year old daughter and her friend on a tour of Alaska. We had never been on the Holland America line and were looking forward to our experience on this new vessel. We can honestly say that this was the worst cruise we have ever taken. Even though the ship was only 1 or 2 years old the decor with it's green and orange color scheme seemed like something out of the "60's." Our stateroom was more than adequate in size but seemed claustrophobic because of the dark walls and "energy saving" bulbs. Luckily, we had a veranda and it got dark very late, because even though the dressing table was right next to the floor-to-ceiling windows I needed the outside light to put on my makeup at night. The food in all dining rooms and in the Lido deck was just passable and the service in the main dining room and alternative restaurant was slow and inexpert. In the middle of the cruise was found the service so lacking that we actually complained to the customer service representative. This helped slightly however the service was still far inferior to ANY line we had previously travelled. We also found the staff at the front desk to be borderline rude. The parents of our friend's daughter had sent us a gift to be delivered onboard at embarkation. My husband and I did not even hear about this gesture until the 2nd day of the cruise when we received a card in out stateroom advising us that there was a gift but that Holland America couldn't deliver it. When my daughter's friend asked about this situation, instead of an apology, she was treated as if it were HER problem! The entertainment was another disappointment. We found it to be on a scale inferior to what we had seen in our daughter's high school performances! The Philippine staff was efficient although almost impossible to understand. The excursion desk and trips however, were the one department we found to be excellent. All trips were run in a very efficient and professional manner. I would not hesitate to tell future travellers NOT to take this ship anywhere! JyllMyll99@aol.comJuly 2002 Read Less
Holland America has become our favorite Cruise Line: their quiet, refined atmosphere and tradition of exceptional service, combined with a welcome lack of crowds and long lines, appeals to us. Hence, when it came time to select our ... Read More
Holland America has become our favorite Cruise Line: their quiet, refined atmosphere and tradition of exceptional service, combined with a welcome lack of crowds and long lines, appeals to us. Hence, when it came time to select our January 2002 Caribbean cruise, the choice of line was not in question; the choice of itinerary was another matter. After much discussion, my traveling companion and I decided upon the 10-Day Southern Caribbean Wayfarer Cruise aboard the M/S Volendam. From our past experience we had every reason to expect a marvelous adventure, and we were not disappointed. This was, by far, the best cruise we have yet taken. Arrival and Sailaway We arrived at Ft. Lauderdale after a full but quiet flight from Dallas. Since we had arranged our own air transportation, and had not purchased a transfer to the port from HAL, we had to wait forever for our luggage at the Baggage claim, followed by another long delay at the Yellow Cab Taxi stand. The money we saved by arranging our own air transport was probably still worth this frustration, but for many minutes I gave a lot of thought to purchasing the HAL-arranged air and ground transfers in the future. We finally managed to secure a taxi and were swiftly taken to Port Everglades, where we got into a fast-paced line to check-in; the whole process at the pier went like clockwork, and while additional security was noted it didn't present any problems or slow down the process at all. After checking-in and receiving our shipboard ID cards, we were invited to wait with our fellow passengers in the terminal lounge. We were with group 25 to board, and while it must have taken about 45 minutes for the process to work its way up to our number this wasn't a problem - we were relaxing in the Terminal lounge, enjoying conversation with new friends and anticipating the ten days of luxury that were to come. When our number was called we went up the escalator to the second floor of the terminal and joined the line to board. We presented our ID card and our Passports to the security officer on duty, paused to have our photograph taken, and then we made our way down the enclosed gangway and into the ship to a chorus of "Welcome back onboard!" We were introduced to a white-gloved porter who took one of our carry-on bags and swiftly escorted us to our mini-suite on the Verandah Deck (#6145). Our room was in excellent condition - clean and well maintained, just as we have always come to expect. There was no sign of the traditional bowl of fruit - clearly, a victim of the budget cuts of which we had heard many rumors - but it was not missed. A goodie basket (with candy, chocolate bars, and other sweets) was present, our mini-bar was well stocked, and the small refrigerator had an ample supply of beverages. Most of our luggage showed up before we had the time to stand on the Verandah for more than 15 minutes and "enjoy" our view of the busy HAL terminal, but not all of our bags were present. We called and were informed that our additional bag should show up soon. And, sure enough, it did. After unpacking we proceeded up to the Lido Restaurant for a wonderful, late afternoon (it was about 3:30 pm) bite to eat and a brief exploration of the ship before returning to our cabin to don our life vests and attend the mandatory lifeboat drill. As such drills go, this one wasn't too bad; most of the passengers showed up quickly, although on the starboard side of the ship - the side facing the pier - it was difficult to hear the crew calling out cabin numbers due to the noise from the port. One bonus was that, while they were calling out cabin numbers we got to watch as the QE2 pulled away from a nearby pier ... what a lovely sight! After returning our life vests to our cabin and freshening up, we went to the aft Lido-deck pool for the sail-away party. We picked up a couple of the sail-away margaritas, served in a tall HAL glass with the ships of the fleet printed on its side (to add to our collection), and wandered around for a bit as we listened to the band and I shot some video. It was rather loud and crowded, so after the Veendam departed (they were parked behind us at the pier) we left the Lido and proceeded up to our favorite haunt for departures and arrivals ... the Crows Nest Lounge. There we sat where we could have a good view out the port side of the ship, drank a few cocktails, and enjoyed the sights as we backed out from the dock, turned around, and then sprinted out past the beach-side condos and on into the Atlantic. Ah, it was a joy to be aboard ship and at sea again! Eating One's Way Across The Volendam Much is said about the food on Holland America being a bit bland, and this is generally true: they appear to have geared the cuisine to please a slightly less-spicy pallet. However, apart from this the food is excellent, well prepared, well presented, and very plentiful. One can, in effect, eat one's way across the Caribbean. Of course, by the time you get to the other side you'll be larger than the Volendam, but that's your problem. There are several places to chow-down aboard the Volendam: 1. The Rotterdam Dining Room: This is the formal dining venue where the three main meals of the day are served. For breakfast (8:00 am - 9:30 am) and lunch (12:30 pm - 1:30 pm) seating is open, but for dinner all passengers have both an assigned seating time (early: 6:00 pm, and late: 8:15 pm) as well as an assigned dining table. Holland America has not succumbed to the current fad of "free-style dining," with no formal seatings for dinner. If one wishes to experience the traditional style of cruise dining from yesteryear, eat your meals in the Rotterdam Dining Room. While at sea we take all our dinners there, and a few breakfasts and lunches too. We had second seating for dinner, which we much prefer over first seating because it allows more time between port departures and having to get dressed for dinner. 2. The Lido Restaurant: This is the primary alternative dining venue onboard. Here one may find food and drink at nearly any hour of the day or night, presented in a casual atmosphere. If you're looking for a light Continental Breakfast (6:30 am - 10:30 am), or if you would rather begin your day with a hearty buffet filled with eggs, bacon, hash browns, etc., (7:00 am - 10:30 am), here's where you want to come. Lunch begins before the smell of bacon is gone (11:30 am - 2:00 pm), and if your speed is a nice oriental stirfry or a great big Ruben sandwich, you can find that here, too, at the portside Stirfry Bar and the starboard side Deli Bar. What HAL terms a "Casual" Dinner (6:00 pm - 7:30 pm) is also served here in semi-restaurant style, with waiter-service but without assigned tables. The Lido is also where the "Late Night Snack" can be found (11:30 pm - 12:30 am), usually presented in geographical Themes (an Alaskan night, a Mexican night, an Italian night, etc.). Ice Cream can be found in the Lido, too (11:30 am - 5:00pm and 11:30 pm - 12:30 am), and for no extra charge! This is also where the famed Desert Extravaganza takes place one night each cruise ... don't miss it, the chocolate and cheese cakes are to die for. 3. The Marco Polo Restaurant: This is the formal alternative dining room where, if you can get reservations, you can eat dinner in class and style (6:00 pm - 9:15 pm). The meals are Italian, and by all reports outstanding. We didn't get to sample their fare because we were slow about going to make our reservations and, as a result, they were booked solid for the remainder of the cruise when we finally did check. We'll try again next time. 4. The Lido Poolside Grill: Here one can chow down on Pizza, Hamburgers, Hotdogs, Tacos, Salad, and a host of other fattening and delicious foods. If one gets back from a shore excursion late, this really is the place to head (11:30 am - 5:30 pm) for a quick bite to tide one over until dinner. Staffing Cuts Hit the Rotterdam Dining Room Prior to taking this cruise on the Volendam I had been reading about the severe impact the 9/11 terrorism attacks have had on the Cruise Lines. One of the things that I had read was that there had been some major cuts in the service staff aboard the Holland America Line, and that these cuts were especially noticeable in the Rotterdam Dining Rooms across the fleet. As a result of these reports, I went with an eye especially attuned to identifying any drop in the level or quality of service. On the whole, while a few cuts were in evidence, they were not especially troubling, nor were they long-lasting. For example, dinner our first night out from Ft. Lauderdale was excellent - it tasted wonderful and the selections were sufficiently broad enough to tempt even a finicky eater - but the service left something to be desired. There must have been about 2/3 the normal number of staff present in the Dining Room, and the service was slow and disorganized as a result. Additionally, the wine steward had to be asked for 4 times before he appeared. We could tell they were doing their very best, but with too few staff members on duty that simply wasn't good enough. A couple of us had a few pleasant words with one of the supervisors and were told to expect things to improve. And, thankfully, things did improve. What to Wear, What to Wear?? During the days nearly any kind of casual wear is acceptable: shorts, t-shirts, jeans, slacks, sports shirts, polo shirts, Hawaiian shirts ... the list could go on and on. Days onboard a Holland America Ship are casual, laid back, and relaxed. Evenings, however, are another matter entirely. Some people complain about the dresscode on HAL being too regimented, too strict, too reminiscent of "the old days." There may well be some truth to these complaints, but it's part of Holland America's style and atmosphere: there is a dress code for each evening, and all guests are asked to follow it as best they can. It's not as if it's difficult ... they have made it easy to follow the code by having only 3 kinds of evenings: Formal, Informal, and Casual. They even tell you, the day before, which kind of night it will be and make suggestions as to what one might want to wear. In general, the following guidelines constitute the "dress code." Formal: Tuxedoes or business suits are suggested for men, with jacket and tie being required; cocktail or evening gowns are suggested for women. Informal: Jackets are required for men, while dresses or blouses and slacks are suggested for women. Casual: Comfortable attire is encouraged, but shorts, T-shirts, and jeans are expressly discouraged. The dress code is intended to promote a festive evening environment - "come on guys ... it's a Tux, not a straight jacket, they want us to wear!" - and all passengers are encouraged to follow the code throughout the evening. On this cruise of the Volendam it appeared as though just about everybody was taking the spirit of the code to heart with little, if any, grumbling. And that was a blessing; on some previous cruises a few passengers could be heard complaining, rather loudly, about having to get "dressed up" for dinner ... as if it were a major imposition. In my opinion, it's part of the fun of making a cruise. On a 10-Day cruise the normal number of Formal Nights is 3, of Informal 2, and of Casual 5. A Day At Sea On our first full day at sea we slept late, missing breakfast, but woke in time to attend the pre-auction art lecture and walk the deck for 25 or 30 minutes, enjoying the beautiful blue sky and strong sea breeze. We ate lunch in the Rotterdam Dinning Room and were pleased not only with the quality of the food but also with the level of service. The waiter who took our order was efficient, and the busboy that assisted was quick. Our meal was ordered and delivered quickly, efficiently, and with the care and grace that we've grown to love on Holland America ships. And the food was excellent, too: the lettuce in my Chicken Caesar Salad was cold, crisp, and refreshing, while the chicken was warm and tender and the dressing had a kick but wasn't too strong or too thick. Such balance is a rare combination, even in land-based restaurants. That afternoon I was naughty: I won about $190 at the Blackjack table, then gave back nearly all of my winnings to a poker machine. I would end the cruise losing more money than I won, so that first time at the tables must have been a fluke. In truth, I should avoid the casino; it's a bad habit. I spent a few hours exploring the ship, discovering the minor differences in layout and character between this vessel and the other ships of the HAL fleet we had been on. The Volendam is a work of art in motion. She is among the largest of the Holland America Ships, yet is still small enough for one to get to know in a few days time. She is 781 feet long, 105.8 feet wide, and weighs in at 63,000 GRT. She can make 23 knots, though she rarely goes that fast, and can carry 1440 passengers at double occupancy (2 per stateroom). A mega-ship she is not. On my self-guided tour of the ship I took my digital camera with me and snapped a host of photos of all the lounges and public rooms. It was a nice exploration, and I discovered some critical differences between the Volendam class and her slightly smaller Statendam class sisters; for example, access to the prow observation deck is through two large, unmarked, watertight doors at the center-front of the promenade, where one crosses from side to side. The Captain's reception is always on the first formal night of the cruise, and is usually a pleasant time of getting to know some more passengers while also getting to eye-ball what they're wearing. On the Volendam this was great fun, with the free champagne flowing and excellent hors d'oeuvres being served throughout the Frans Hals Lounge. The Volendam Orchestra played an assortment of Big Band music - Glenn Miller, Tommy Dorsey, Harry James - while several couples "cut a rug" on the dance floor for so long that Jay Bernard, the Cruise Director, had to ask them to "please be seated so that the Captain can make his address." One of the biggest criticisms of HAL is that so many of its passengers are "older than average," and this means that the "night life" on a HAL ship is supposed to be "dead." Well, for my taste it's a joy to be around so many people with so much experience and wisdom. And ... my! ... how these "old geezers" can boogie ... even late into the night! They were great fun to watch! Dinner was EXCELLENT. The food was superb and the Service was, without question, precisely what HAL can and, in the past, has provided. It was clear that all of the Dining Room staff were pitching-in to help at all the tables in their area, and not just at their own assigned tables. They really hustled that night, and made dinner perfect. We were also surprised to discover Baked Alaskan on the first formal night; we've been used to this on the last formal night of a cruise, but this change was a great, festive way of beginning the cruise. After dinner we attended the "Las Vegas" production in the Frans Hals show lounge, and enjoyed it immensely. Another common criticism of HAL is that its entertainment is not the best, but this cruise of the Volendam proved to have some of the best shows I've ever seen on Holland America. After the show we went to the Explorer's Lounge for drinks and some pleasant conversation with our fellow passengers and some of the ship's officers while listening to the lovely music of the Champagne Strings. All-in-all, it was a lovely evening and the close of a wonderful day, as most days at sea are. Surfing the World Wide Web While At Sea The Volendam is equipped for internet access via satellite, with accommodations for passengers to surf the web while at sea in the Internet Cafe. This little lounge is located on the Upper Promenade deck between the Library and the Hudson Room and, at least on this cruise of the Volendam, was well used throughout the 10 days. It is unfortunate that Holland America doesn't provide data ports in the staterooms, though future ships are supposed to be so equipped. It would also be nice to be able to write one's letters on one's own computer and then transfer them to the HAL-provided terminals for upload to the Internet, but this is also not possible. Instead, to use the terminals at all - even for drafting an email while one is not signed onto the internet - one's shipboard account is charged .50 a minute. The alternative for those who know they'll be using the internet and the ship's computers extensively, is to pay a one-time fee of $169.95 and gain unlimited access for the duration of the cruise. This was an excellent deal, and I took it. It enabled me to communicate with friends and church members all over the world, make reports of my cruise to my favorite boards, and keep track of what was going on with my family at home without having to fork over $15.00 a minute for ship-to-shore telephone calls. The terminals provided access to the internet through several different service providers, including AOL and Earthlink, and I was told that if you had your account information you could sign on through whatever internet provider you use. The Lounges of the Volendam There are many places onboard the Volendam to kick back and relax, read, chat, listen to music, drink tea, coffee, a cocktail, a soft drink, and just enjoy the days at sea or in port. Among these are the wonderful lounges of the Volendam. Everyone has their favorites, but mine are the Crows Nest and the Explorers Lounge, with the Piano Bar/Sea View Lounge a close third. The Crows Nest is a wonderful place - a bar, really - perched high up above the bridge. From here one has unsurpassed views of the open seas which stretch ahead, or of any ports which the ship may be approaching or departing. It is one of my favorite places to go with a book and my sunglasses; I like to sit back in a recliner, my feet up, a soft drink at my elbow, and spend a few hours reading and/or gazing at the ocean. During calm seas, as they were during most of this trip on the Volendam, the view is incredible, with only tiny ripples visible breaking the surface of the water. Oh high-sea days the calm beauty of a lazy Caribbean day is replaced by an altogether different kind of beauty. As the prow of the ship slams the water, and as the waves surge up over the forward deck, one can come to know the true power and awesome majesty of the sea. In such times, and from such a perspective, one can gain a new, deeply felt respect and love for these wonderful ships and the men and women who sail them. But, such days were not to be found on a lazy January afternoon in the middle of the Caribbean. All of our days this cruise were pleasant, with moderate seas and refreshing breezes. And no place gave one a more lofty view of this beauty than the Crows Nest. During the evenings, and on into the wee hours of the morning, one can find live dance music and, then, a DJ and recorded music. This is the place where, if one is so inclined, a loud and active nightlife can be found onboard the Volendam. The Explorer's Lounge is my second favorite haunt onboard. It is an excellent place for afternoon high tea, conversation, reading, and after-dinner drinks. The classical string quartet which plays here during the after dinner hours - on the Volendam, the "Champagne Strings" - is very good, with a broad repertoire of classical pieces. During the day one can find art lectures, discussions on formal dining, the daily high teas, and a great place for quiet conversations, reading, or writing. The Piano Bar and the Sea View Lounge are third on my list of favorite haunts onboard. This is an excellent place to come and listen to jazz and popular favorites, engage in a game of "name that tune," sip the "drink of the day," and enjoy excellent hors d'oeuvres before going on to dinner. During the day it's a nice, secluded spot to read, engage in an informative conversation with a member of the cruise staff, or a fellow passenger, or even practice the piano! There is a dance floor in the middle of it, though except for an upbeat rendition "Dancing Cheek to Cheek" and "The Way You Look Tonight" played on the piano, I didn't see very many people dancing here. This is also where the Captain likes to hold some of the special VIP receptions, including the one held for the Suite Passengers, because the Piano Bar can be curtained off from the Sea View Lounge and hallway. There are other Bars and Lounges onboard the Volendam, like the Ocean View Bar and the Sports Lounge, and we visited them all at least once while on this cruise, but the above were my favorites. Ports of Call On the 10-Day Southern Caribbean Wayfarer Cruise we visited Curacao, La Guaira/Caracas Venezuela, Trinidad, Martinique, St. Thomas, and Half Moon Cay. Each port was excellent, and while there were many different things to do in each, I can only speak to the specific excursions which we took. Curacao We arrived in Willemstad, Curacao, about an hour earlier than projected, but we didn't miss arrival since I had planned to get up early anyway. It was a lovely approach, even though the sky was overcast. After breakfast in the Lido, and a few minutes of photography from the Sports Deck and the Crows Nest, we went down, made land fall, and joined up with our excursion group: "The Island Drive." This tour was a pleasant drive out and around Willemstad, with visits to several of the more famous sties and Land Houses. The most impressive part of the excursion, however, was the tour leader. She was a wealth of information about the Island, its culture, history, and government. Between our stops she carried on an animated monologue about her home island. Also, between stops we drove through the various housing districts, so we got to see what she defined as "upper middle class" as well as the "housing projects" which were run by the government. It was, while not the BEST tour we've ever been on, certainly informative and worth the time. After returning to the ship at noon, we ate lunch in the Lido Restaurant and then headed out again, this time on our own, to cross the Queen Wilhelmina pontoon bridge and enter the older section of Willemstad. We visited the Mikve Israel Emmanuel Synagogue, which was bar far the highlight of the visit, as well as Fort Amsterdam. The buildings are lovely, and the people are kind and not at all pushy ... even when it looked like we had no intention of buying anything. The shopkeepers of Jamaica could learn a thing or two from these wonderful people here in Willemstad. I really enjoyed the stay. We returned to the ship from our self-conducted tour at about 4 pm, which provided plenty of time for a shower and a short nap -- both of which was very important because we were HOT and tired. The air temp was high, the humidity VERY high, and the sunlight VERY VERY bright. Hence, we were tired and in need of a rest.? On board the evening schedule was a little different than normal. They had "the Great Volendam Deck Party" on the Lido central pool deck, with excellent BBQ and other tasty items. Also, music. We ate a snack there at 6:15 pm, but then also attacked the Rotterdam Dining Room at 8:15 pm for an EXCELLENT dinner. After dinner, although so stuffed we felt like beached whales, we went up to the Sports deck and watched as the ship pulled out of Willemstad at 10 pm, followed almost immediately by a fireworks show. It was a nice program, but nothing super-spectacular, and we were told that this show is put on every time a HAL ship leaves port at night. After the fireworks everyone rushed downstairs to the Frans Hals Show Lounge for the evening's entertainment. La Guaira/Caracas, Venezuela We arrived in La Guaira, Venezuela, at about 6:45 am. From our veranda we had a view of 3 military patrol boats, a World War Two era Destroyer which now belongs to the Venezuelan Navy, and several large freighters. The port of La Guaira really looked awful ... it is a noisy, dirty industrial port, with nothing easily accessible from the pier without one having to take ground transportation. We were warned about crime, and counseled that we should either take one of the many planned excursions or avoid disembarking. The view of the town beyond the port also wasn't too encouraging; the streets where congested with traffic and the mountainside behind the port was covered with tiny, shack-like houses which, we would later learn, are called "rranchitos." It was not a pleasant sight.r We took the Grand Tour of Caracas, a 9 hour excursion and, by far, one of the best offerings to be had here. By bus we traveled for 35 minutes along a fairly modern highway up into and through the mountains and on into the valley where the city of Caracas is located. The drive provided for some lovely views of the Venezuelan countryside, as well as more views - in the distance - of the "rranchitos." We learned that squatters lived in these self-made shacks, receiving city services and electrical power for free. Once in Caracas we first visited Quinta Anauco, which is a well maintained 17th century Spanish manor which now houses the Museum of Colonial Art. It was an excellent tour, and our guide - who was with us for the entire excursion - did an excellent job of presenting all of the details about the house and about all subsequent stops. He was very easy to talk with, and had an excellent sense of humor. The second stop included a trip on a hanging cable-car up to the top of Mt. Avila (7000 feet above sea level) from where we had - through periodic breaks in the clouds - a breathtaking view of both the Caribbean on one side and Caracas on the other. This is a new stop on the Full Day Excursion in Caracas, and they're still working on the hotel at the top of the mountain. After a stop for lunch at a hotel we visited the Boulevard of the Heroes, where our guide gave us a detailed account of the history of Venezuela, making reference to the monuments found there in the process. This was one of the most informative parts of the tour - which is really saying something because all the stops were very informative ... one way or another. Our last stop before returning to the Volendam was at the Murano Venetian Glass Factory, where we got to spend an hour watching as glass art was hand made, talk with those who did the work, and then shop for some of their glassware. It was one of the few places on this tour of Venezuela where we could actually do some shopping. All-in-all, the visit to Caracas was a real treat. Trinidad We arrived in Trinidad at 12 noon, and our tour was one of the first to leave the ship. We took the Monastery Excursion, and I'm glad we did because we heard that some of those who went on the Culture trip either got "sunstroke" or were otherwise exhausted by their day. In comparison, we had a pleasant afternoon; the Monastery trip took us up into the mountains and gave us a cool, shaded, relaxing afternoon. We toured the Mount St. Benedict Monastery, visited their chapel, learned about the history of their presence on the island, had afternoon tea in their Guest House, and shopped in their gift store. It was a very nice afternoon, the views of the central plain of the island from the mountaintop were lovely, and the both the monastery guide and our transport guide were excellent. During the trip to and from the Monastery we learned a great deal about Trinidad, its history, people, and industries and customs from our transport guide. Unfortunately, we only had a half-day there, otherwise I would have liked to shop a bit in the city of Port of Spain before departure. Martinique We docked at Martinique at about 7:45 am and were cleared by customs at 8:00 am. Our tour - the Tropical Island Drive - left at 8:15 am and, by 9 am, we were driving into St. Pierre, where we got a look at the Mt. Pelee Volcanological Museum. It was interesting, but really not worth the stop. The next stop, however, was worth getting off the bus: the Agricol Rum distilleries. Here we learned how they make Rum on Martinique, had an opportunity to taste and buy some...which, of course, we did. We also had some excellent views of the volcano from there, though clouds kept covering it's top. Still ... it was very pretty. We then made our way along a very zig-zaggy Road (that was actually it's name) for about an hour, through the rain-forest, to the Botanical Garden of Balata. This lovely Garden was an excellent stop, and we spent an hour there - longer than we should have - walking among the lovely, lush, tropical plants and trees. I got some fantastic photographs. I also got to practice my French, which has become horrible. I'm much better in German. Anyway, because we took so long at the Gardens we were not able to visit the one site I really wanted to visit in Martinique: the Balata Church. But, we got to glance at it as we whisked by on our way back to the ship. St. Thomas, U.S.V.I. St. Thomas was, after Curacao, the loveliest stop on this cruise; it is hard to beat the beauty of the bay and Charlotte Amalie. We didn't have any tours planed - been here, done that - we just went ashore and did a little shopping. There were three vessels in port that day - a Celebrity ship, a monster RCL, and the Volendam - so the streets and Taxies were busy. We spent a few hours downtown, walking through the many shops and sampling some of the food as we went. We bought our maximum allowed bottles of booze and the obligatory T-shirts and other trinkets for friends back home, but didn't blow the bank. We'll do that on a future cruise. As shopping goes, St. Thomas really is the Mecca of the Caribbean. Havensight Mall, which is next to the pier where we docked, is a nice place to go if one doesn't want to travel far from the ship or use taxies. One can find the basic souvenirs, liqueur, and jewelry there. One can also access telephones and ATMs there, the last of which was of critical interest to us because our cash reserves were starting to run low and we knew we'd be wanting to tip at the end of the cruise. What one finds at Havensight Mall one will find, in manifold multiplied and gaudy splendor, downtown. I prefer the downtown shopping ... not because it's really any cheaper but because there is just so much more to choose from and so many more interesting things to see. The view of the Volendam from across the bay is also lovely, although she looks like a bathtub toy parked behind the RCL's monstrous Adventure of the Seas. We departed from St. Thomas with a beautiful evening ahead of us, and I suppose we all knew it would be lovely. It was casual night, and so we retreated to the crows next for pre-dinner drinks and conversations with our fellow passengers. It was Dutch night, and so we got our little Dutch hats and most of the food was Dutch in character - enough like German to be familiar, not enough like German to allow me to easily pronounce some of the dishes. I ended up eating the Roast Duck, which was outstanding. Yet again, the service was excellent ... though we played a naughty trick on the Wine Steward by swapping our usual drink orders around the table. After dinner we retreated to the Explorers Lounge and did some damage to a couple glasses of port before going to - drum roll - the movies! They were playing "The Score" in the theater, and we were burned out on singers in the show lounge, so the choice was obvious. We shouldn't have eaten the free popcorn, though, because that made us thirsty. So, after the film we went up to the Lido where the Desert extravaganza was underway, and we stuffed ourselves ... again. By about 1:00 am we found ourselves back in the Piano Bar, where we and about 10 other passengers played an impromptu game of "name that tune." All in all it was a very pleasant evening and day. Half Moon Cay, Bahamas Half Moon Cay is Holland America's private Island and, in many people's estimation, one of the principle highlights of any Caribbean cruise. I tend to agree. It has a lovely bay and a stunning beach, excellent hamburgers, hotdogs, fruit and desert; it also provides for some of the most tranquil, relaxing, soul-inspiriting views of the cruise. The ship cannot dock here, since there is no pier capable of handling a cruise liner, so they drop anchor out in the bay and provide tender service to ferry the passengers and staff in and out of the sheltered port. Because weather is not always agreeable it is not always possible to actually land on the island; the average of successful stops at HMC seems to be is about 70%, though I have been blessed with getting to go ashore each time we've stopped there. The trip ashore is half the fun. The tender service is interesting to watch and even more interesting to experience; it is quick, efficient, and provides excellent views of both the beach and the ship. Once ashore one can shop for souvenirs in the small kiosk, pig-out at the grill, have a massage, play volley ball, or visit the little chapel. However, the big attraction is, of course, the beach. Even if more than one ship is there, the beach is not crowded; it his wide, long, and shallow, with incredibly soft, white sand and water so clear your can see the bottom even as far out as the ship. On this trip the Volendam was the only ship there, and so everyone was actually quiet and unhurried. We splashed in water up to our waist, but didn't feel like going out any further because the water was rather cold. The best part of the day - after my two Cheese Burgers, Ribs, and Pineapple (burp) - was just relaxing on the beach chair and watching people play. Oh, and the view of the Volendam, out in the bay, was a photographers dream. Photography Onboard A word must be written about the photographs that were taken by the cruise staff aboard the Volendam. I hate to say this, but often their pictures are uniformly dreadful. And not just of me - which would be understandable - but of nearly all the passengers. For example, the photographs of the passengers with the Captain (during the first formal night) were all horrible. Whoever took the pictures used such a weird angle that everyone ended up looking like "vertically challenged" people. Except for the ears, I looked like a Hobbit! Not all of the professional photographs were bad, and one of the formal sessions produced some excellent pictures of me. However, by-and-large, the best photos on the cruise were the ones taken then by the passengers themselves ... or by the cruise staff. The two photos that I had taken of our table group by our Head Waiter turned out far better than those taken by the so-called "professionals." I suppose the nice thing about the photographs taken on the Volendam by the cruise staff is that we were not hounded, continuously, to buy the prints. The photographs were displayed, and if we wanted to buy them we were welcome to do so. However, there was very little pressure to do so. Likewise, throughout the ship, while special sales were offered nearly every day at sea, and every evening after departure from port, the pressure to "buy buy buy" simply wasn't there. Nor is one "nickle-and-dimed" to death aboard the Volendam. If one wants to puchase something, there is plenty to buy. If not, one can go the whole cruise and rack up nothing more than drink charges and excursion fees one one's shipboard account. Tipping Not Required While some people have difficulty with the concept, Holland America's tipping policy actually means precisely what it says - tipping is not required. Nor is the HAL staff supposed to solicit tips. This does not mean, however, that tipping is not allowed, nor does it mean that tipping is not appropriate. Tips are not included in the cost of the cruise, nor are they added onto the Bar tabs, nor are they assessed in any other way. If the passengers wish to tip for the service they have received, that is entirely up to them. It is also up to them as to how much to tip. Many people tip the industry standard, with more being given for better service. Some tip less than the industry standard based upon the reported fact that the HAL staff is paid more than the industry standard. While this may be true, I have never been able to understand why it should matter to the passengers what the staff makes ... suffice it to say, with few exceptions it is guaranteed that they earn less in a year than the average passenger does. In my opinion, if I have received good service I will want to tip appropriately. What is appropriate for one person may not be appropriate for another. The industry standard - which can be found listed many places - is a good benchmark, however, if one wishes to use it. Disembarkation As on many cruise lines, luggage had to be out in the hall by 1:00 am on the morning of arrival back in Ft. Lauderdale, so packing was best done before dinner the night before. This last night being a casual night made things simple: we wore what we would be wearing for the trip home. It is amazing how one's possessions seem to expand during the trip, making it twice as hard to pack up as it was at home. Thankfully, we were able to purchase some small Holland America luggage onboard to supplement our bags. And we weren't the only ones! Each cabin received a disembarkation questionnaire, a US Customs form, and a disembarkation number. The questionnaire had to be filled out and returned to the front desk. The US Customs form would need to be turned in upon arrival at the pier. Upon arrival at Ft. Lauderdale the ship had to clear both US Immigration and US Customs. This usually takes a little time because there are always a few passengers who believe that these rules do not apply to them. The current rule is that, if you visit a US port after having visited a non-US port, the entire ship - both passengers and crew - must clear immigration. On the Volendam at St. Thomas they called everyone by stateroom blocks (6100-6199, etc.) to go down to the Frans Hals Lounge and join a line which ran along the parameter of the lounge - down the starboard side, across in front of the stage, then back up the port side. Down in front of the stage stood one or two US Immigration officials and, when you reached them, you showed them your passport. They glanced at it, looked at your face, said "Good morning, Gregory" (or whatever your name was) and that was it. At the end of the line, up at the port side entrance to the lounge, were cruise line staff with a computer printout register of the ship, by stateroom number, and there you had them check you off. Done ... simple ... quick. This was also how they did it in Fort Lauderdale. At St. Thomas they only had to call a couple of staterooms ... and then only once ... before we cleared. I suppose the eternally late ones wanted to get off and go shopping too. At Ft. Lauderdale, however, a few staterooms from every deck had to be called. Most of them were called only once. A few were called multiple times. One was called by stateroom number, then by name three times, with the last time the Cruise Director saying "would so-in-so please do us all the courtesy of interrupting your breakfast and proceeding to the Frans Hals lounge so that some of us can get off the ship." The round of applause in the Explorer's Lounge, where we were waiting for disembarkation, was heartening. Once disembarkation actually began, it went quickly. We were 26 to depart, but were off the ship and on our way to the airport by 9:45 am. And so ended our 10-Day Southern Caribbean Wayfarer Cruise on the lovely and beautiful M/S Volendam. A Few Final Remarks The Volendam is a wonderful ship, with a gracious crew which knows how to provide premium service to their passengers. Like all Holland America ships, however, it is not a party boat. It is a cruise ship with many of the characteristics and traditions of the ocean liners of yesteryear. There are no rock walls to climb, no all-night discos to dance in, and the passengers do tend to be a little older than average. This, however, should not be a problem if what one is looking for is a wonderful, quite, relaxing, luxurious trip. We are in our late 30s and early 40s, and yet we so enjoy Holland America that we simply don't consider other Cruise lines to be options for us. This is because we appreciate the refined style and gracious atmosphere which have become the hallmark of the HAL fleet. The Volendam met and, indeed, surpassed, our expectations in this department. The only negatives which we identified on this cruise, and with the Volendam, have to do with the staffing cuts. The crew worked very hard to make up the shortfall, and their efforts were both most successful and greatly appreciated.RevNeal@aol.comMarch 2002 Read Less
This is a review of Holland America Line's 10 day Southern Caribbean Seafarer on the MS Volendam. Sail date was Nov 2, 2000. The itinerary and detailed physical descriptions of the ship are available at Holland America's web ... Read More
This is a review of Holland America Line's 10 day Southern Caribbean Seafarer on the MS Volendam. Sail date was Nov 2, 2000. The itinerary and detailed physical descriptions of the ship are available at Holland America's web site. The following is a summary of our experience(s). We are two sixty plus senior citizens who are not yet ready for The Home. As is HAL's custom, boarding did not begin until about 1:30PM. Those who complain about late embarkation may comfort themselves with the thought that HAL actually cares about between cruise cleanups. Once begun, boarding moved at a snail's pace. For example, our wait for number eighteen exceeded an hour. Crew and staff attitudes and rapport with the passengers was unconditionally excellent, especially the front desk people. The infirmary is well staffed and considerate. Our cabin steward was typically capable and willing. Regrettably, the dining room was sorely understaffed for the evening meal. Our waiter was strained by the lack of an assistant (bus boy). He worked his tail off, but courses were slow coming and drinks seldom replenished. Early seating, 6:00 PM, seldom got out before 7:30. None of this was our waiter's fault. We were a table for six, none of whom imbibed. Consequently, the wine steward only approached us on the first night, a pleasant change from prior experiences. The Maitre d' never visited our table. I guess he had heard enough complaints about the staffing. The food was typical HAL. Preparation and presentation were acceptable, but undistinguished. I prefer Celebrity's menus and preparation. Breakfast and lunch service in the main dining room was very prompt, and the servers pleasant. We dined in the alternative Marco Polo twice. Reservations were easy to come by. Technically, Marco Polo reservations are only available between 9 and 11AM. However, I stopped by the first evening and the headwaiter accepted my application. I made our reservation for a second night at a later date, with no difficulty. The menu is on HAL's web site. It is Italian and well prepared, but the Marco Polo is also understaffed. On a busy night, our waiter was too rushed, once delivering the wrong entree. However, he made a quick recovery and brought the correct order, accompanied by a profound apology. There were three formal and two informal nights. Formal dress was typically HAL, mostly tuxes and dark business suits for the men and elegant formal for the ladies. For those unaware of HAL customs, formal wear is retained throughout the evening. The Shore Excursion office folks are eager and pleasant, but their lack of experience with this itinerary caused a number of tour problems at many islands. Itinerary changes were common. Change notices were placed under the cabin door the evening before departure, far too late to make alternative choices. At Nassau, key excursions were actually canceled at pier side. The blame was placed on the tour operator not having us scheduled, but a more experienced ship's staff would have the tours confirmed in advance. Although this was a Caribbean cruise, HAL maturity still prevails. If you're looking for a more representative Caribbean experience with a gay, festive, party atmosphere, this ain't your boat. Despite some disruptions and disappointments, we had a pleasant experience. I think I can best summarize my feelings about the trip with the following: Reflections on a 10-day Southern Caribbean Cruise: 1) A ten-day Caribbean cruise is 3 to 5 days too long. 2) Two consecutive sea days is two days too many. I don't limit this to S. Caribbean trips. However, I must concede that a sea day is often logistically necessary, and is preferable to a day of air travel. Unfortunately, the travel mode required just to get to the ship often negates the air travel day analogy. 3) Six S. Caribbean Islands are five too many. Although each island has its own unique qualities and characteristics, they are all too similar when visited for only one day. 4) The Caribbean experience is antithetical to the regimented and confining environment of a cruise ship. Conclusions: Instead of a cruise, spend four or five days at a select all-inclusive resort. Sandals, St. Lucia, would be a great choice. There'd be enough time to truly enjoy the island, become familiar with the surroundings, and experience a pampered, relaxed, laid back, Caribbean setting. This may be slightly more expensive than the cruise, but it sure takes care of 3 and 4 above. Or, if one must visit the S. Caribbean by ship, take a seven-day cruise out of San Juan, if the airfare isn't a deal breaker. This option takes care of 1 and 2 above, but still leaves 3 and 4 as dominant factors! Admittedly, I couldn't have realized these revelations if I hadn't taken the cruise. Experience is the best teacher, but it sure is a costly tutor! Note: if you deem the cruise ship a sought-after destination, then none of the immediately preceding comments apply. I use cruise ships as an alternative to hotels. A ship is sometimes more convenient, but it is certainly more confining, disciplined and cramped than any 3 or 4 star hotel. Finally, I will not attempt to deflect criticism by closing with an IMHO disclaimer. It's entirely evident that most of what we say is simply opinion. If you disagree with any of my observations, feel free to fire away. stevesan@earthlink.net 11/27/00 Read Less
The ports were new to us and the timing worked so we chose the 30-day Incan Empire Voyage. Embarkation was OK, we heard later this year the ship will be under review as to updates. Cabin fine, but the tiny TV and limited channels was ... Read More
The ports were new to us and the timing worked so we chose the 30-day Incan Empire Voyage. Embarkation was OK, we heard later this year the ship will be under review as to updates. Cabin fine, but the tiny TV and limited channels was annoying when in quarantine. Staff were friendly and helpful. Entertainment seems to have improved, enjoyed most of the comedians, but music still too loud. Good selection of presenters. Wish the port talks were available on TV in rooms, not just the excursion sales. We didn’t realize that some of the ports were industrial and how long the free shuttles would be. Also the poverty, so I recommend taking a lot of $1 bills. We are so fortunate. The biggest disappointment was the food. On the first night, Feb. 2, there was about an hour+ wait for the dining room (we chose anytime dining) so we went to the Lido. I chose a baked potato, chicken and green beans. The butter just sat in my potato, the chicken was not hot and the lovely green beans were not crisp or hot. Second night was Super Bowl so the boys went to watch the game and the girls went to the dining room. Third night, couldn’t get into the dining room again without a long wait so spoke with the Hotel Manager, I mentioned the disappointing cold dinner on the first night and our friends (4 star mariners) complained they never had to wait long for dinner. We were comped to the Pinacle Dining room, meals good. My husband got sick and went to the medical centre on Feb. 11, staff caring and prescribed Tamilflu for him and recommended I take some too. He returned on Feb. 17, had X-ray and new prescription. This is March 9 at time of writing and my husband is still congested and coughing. I sent a message about the cold dinners and a very nice staff member came to the table that evening to see if my meal was hot - it wasn’t. He returned other nights but seldom heard it was. Had a good Indian lunch one day, nice spices and hot temperature. I don’t know what the temperature of the food is in the kitchen, or when it is picked up by the servers, or brought to the serving stations, served and finally eaten, but it is too long. Manners dictate we wait for everyone at the table to be served before diving into our meals, but with staff cutbacks, there are not enough bodies to clear tables and serve the food while it is still hot. HAL May think it is elegant to have your server present everyone with their dinner, but perhaps they could take a tip from places where more than one server delivers meals while they are hot. Their DiveIn snack bar with make your own fajitas and tacos was also a huge disappointment with cold foil wrapped soft taco shells, barely warm meat fillings, cold cheese. I can’t help but think poorly kept food adds to sickness, and there was a lot of heavy congested coughing and people quarantined to their cabins on this trip. First and last 30-day voyage for us. Air conditioning on ship, especially in the Atrium worked overtime. Captain tried to explain why it was so cold. Took about six excursions. Enjoyed Lima’s water fountains at night. Disembarkation was best ever! I doubt we will travel with HAL again. Read Less
Sail Date February 2019
Check in: My mom has special needs. She’s is loosing her sight for many eyears. They separated us on the check in (I felt as cattle). We lost the welcome picture. Also they denied to carrie my laundry clothes. After theree long ... Read More
Check in: My mom has special needs. She’s is loosing her sight for many eyears. They separated us on the check in (I felt as cattle). We lost the welcome picture. Also they denied to carrie my laundry clothes. After theree long lines. They arrived all rugged on the ship. Cassino; Texas Holden; 15% of rate every hand; and the price isn’t the problem here; but it’s good have a sensation that you can win. I won the money from every person seated on the table. We did the math; I won 40% of the money of everyone’s buy in, the cassino took 60%. The time to cash out. My money wasn’t there. The celebration moment was gone. The cassino manager was tired, and said that I lost my money. No fun. First stop in Juneau Alaska. My mom, three of her friends and my self bought 5 tickets to see the whales and glaciers for 1:30pm. The ship arrived 1:00 pm at the port, but there was a huge line to leave the ship. HUGE. 15% of the people who pay $200 for the excursion lost it. I was one of them. The laid from the excursion said that she couldn’t know if my mom was with the excursion or not. But she was just lianing. She actually was with her ticket in her hands. I lost my mom again, and my mind. This time I was so frustrated. I love whales since I was very young. I was so excited about this experience. They ruined for me and 7 people of 50. I cursed them. I came back to the ship without showing my key. I left the ship without showing my key. They call the cops and put me out of the ship. This was a security problem to them, I couldn’t think about. I assume my responsibility here. It seems that I cannot lose my mom. The capitan did not take the time to listen my version. The officers, I cannot complain, they were gentlemen, and treat me with a lot of respect; a proud to apply to American citizenship those guys gave to me. I lost the rest of the trip like my mom did. I’m paying $700 to come back to Denver plus one night of hotel in Juneau. My mom just stay on the ship because would costed some thousand dollars to go to Seattle, and Brazil on rush, losing her already bought ticked. I cannot say that I will come back to any cruise again. Ler make justice with Diana from guest service, Deden my room service, and Gabriel who took care of our food, and dutch woman from the excursion, I forgot her name though. . And Ash, from Mumbai who cut my hair. Terrific people. Read Less
Sail Date May 2018
This cruise was supposed to be highly rated but it turned into a nightmare. Some of the extremely wrong encounters are as follow. If I have to list all that were wrong and unsatisfactory I will end up writing a few chapters. - the ... Read More
This cruise was supposed to be highly rated but it turned into a nightmare. Some of the extremely wrong encounters are as follow. If I have to list all that were wrong and unsatisfactory I will end up writing a few chapters. - the ship is very old and has an stale odour from time to time - bathroom fixtures are mounted lopsided besides visibly unclean and unhygienic - mini fridge door was not closed properly and we had to fix theproblem ourselves - vanity fixtures are stained and dirty looking - beddings had large patches of yellow stains - female staff in officer uniform was hostile towards the crew and passengers during the life boat drill - most of the staff incapable of giving accurate information - some of the staff incapable of communicating in basic English - probably the first "reputable" cruise line that served expired food items to passengers and insisted on payments - placement of staff at the serving stations on Lido Deck was extremely inappropriate as a few of them had no cooking experience - rotten vegetables served to passengers - being told only one side plate of food allowed because they were standing together as a couple - most of the menu items in the Dinning Room came in small decorative portions except on the very last night of the cruise - cloth napkins have dangling loose threads everywhere - so-called "midnight buffet" end at 23:30 - some salon/spa staff did not provide all the services as printed but still charged us full price for it - it was absolutely innappropriate for spa staff to give specific medical advice under false pretense and intentionally misinterpreted findings - there was no embarkation assistance to mobility challenged passengers - disembarkation forms and instructions were all so different from what were supposed to be - many touch screen casino slot machines had irresponsive key pads - etc. Read Less
Sail Date May 2018
I have always cruised on Holland America. This would have been my 4th Holland America cruise & second Alaska cruise. On the first night we went to the Lido Dinner Buffett. The line server said only 1 side item per plate. They ... Read More
I have always cruised on Holland America. This would have been my 4th Holland America cruise & second Alaska cruise. On the first night we went to the Lido Dinner Buffett. The line server said only 1 side item per plate. They gave us only 1 baked potato per plate. This turned out to be a blessing in disguise as that the baked potato was rotten. A person at our table ordered and paid for a can of coke. After he drank the can of soda he looked at the bottom of the can and saw it was expired. The pasta station was awful. The station attendant joked that he had just been promoted from the ice cream station to the pasta station a month earlier. He had yet to have any training on how to make pasta. It showed. Chef Boy A R dee would have been better. The silverware was quite tarnished. The settings needed to be replaced. The balance of the cruise we ate in the main Dining room. I was going to forgive all that except for the future cruise deposit. I have always done a future cruise deposit while onboard to get the perks. I went to the future cruise desk on the last afternoon. It was closed. Usually they have a display or stack of blank future deposit forms on the desk. I saw the box where you can deposit the completed forms into but no blank forms. I then went to the customer desk and asked for a blank form. They said there was none. I tried in good faith to give them money but to no avail. When I got back home I asked my cruise agent to contact Holland America to see if I could do a deposit now. They said "No". They insisted that the blank forms were available on the future cruise desk. Read Less
Sail Date May 2018
I have been on over 20 cruises with numerous lines. While some were better than others I never complained about anything. This cruise was an absolute nightmare. This was a 14 day cruise that included Singapore, Thailand, Vietnam, ... Read More
I have been on over 20 cruises with numerous lines. While some were better than others I never complained about anything. This cruise was an absolute nightmare. This was a 14 day cruise that included Singapore, Thailand, Vietnam, Cambodia, and Hong Kong. On the first day of the cruise and the second, I wrote Holland America guest services and requested a refund and I would fly home from Asia at my own expense. The ship was filthy. Dead insects, soiled carpet, stained tables in the common area. The plumbing on the ship did not work properly. Many cabins were flooded, stench from the stale water, showers that were dribbles of water and virtually no public restrooms worked for the entire cruise. The hot tub was not working but they service it. After servicing they left the dirt at the bottom of the tub. The air conditioning did not work properly for the entire 14 days. Temperatures in the dining room were upper 80's to low 90's that was also true for the lounges. The entertainment included a Japanese juggler who could not juggle, a one man band with a guitar, harmonica and drums, plus a BBC film. The first two would be bounced from the gong show. To save money the ship docked in remote salvage container areas. At many cabs and UBER could not enter leaving HAL with the ability to gouge you on shore excursions. The only bright spot was the food which was very good. How did HAL handle my complaints as well as others? The basically said stick it and offered a paltry credit towards a future cruise. Read Less
Sail Date December 2017
We chose this cruise because we wanted to sample Asia and picked Holland America as this was the most extensive itinerary. Unfortunately we did not believe we would be sacrificing the quality of our holiday. The cabin was not clean. No ... Read More
We chose this cruise because we wanted to sample Asia and picked Holland America as this was the most extensive itinerary. Unfortunately we did not believe we would be sacrificing the quality of our holiday. The cabin was not clean. No remote control for the TV. DVD player not working. No air conditioning for over a week. Basic soaps and bathroom supplies were missing. Then we have a major flood in our stateroom on day 1 due to a faulty toilet. We did not know the ship had been in dry dock until the day before we embarked. We were promised they would extract as much water as they could from the carpet and install fans to dry out the carpets but no-one came the next day and we spent most of the next 2 days complaining at guest services. The smell was now horrendous and the dampness was starting to affect our health. It was a week before the carpet was dry enough to walk on without shoes and they managed to mask the smell with shake and vac! This didn't smell particularly nice either. Over and above this the entertainment was pathetic. The singers and dancers had very lame material to work with and appeared very amateurish. Guest entertainers were very hit and miss with some acts being not very good kids party performers (embarrassing really). No buffet in the lido - chefs having to dish up food causing really long lines. Food was not good and cold. Lido closed at 8pm but stations were closing even before this. The ship air conditioning didn't work properly and the ship was hot at the hot time of the cruise then the last few days when the temperature outside was cold the air conditioning appeared to be working now and everyone on the ship was freezing! We were told the engineers couldn't get the system to work properly. If you enjoy spending your holiday waiting in the queue at guest services this is the cruise for you. A whole year of looking forward to this holiday became so so disappointing. Not the way we planned ending the year. This was our first and last experience of Holland America. Read Less
Sail Date December 2017
It was reasonably priced. No air conditioning for the first 6 days, and not of a great concern to the staff. A lot of rooms also had flooding, but ours didn’t. As it was, both my travel mate and Myself became quite ill with my friend ... Read More
It was reasonably priced. No air conditioning for the first 6 days, and not of a great concern to the staff. A lot of rooms also had flooding, but ours didn’t. As it was, both my travel mate and Myself became quite ill with my friend going to the clinic for IV therapy. As a matter of fact, many people ended up being sick. Poor food and service both in the dining room and Lido. I contacted Holland America and didn’t even get a reply. I’m a 3star Mariner and as far as I’m concerned Holland has hit rock bottom . They offered us a $75.00 dollar room credit which was nothing but an insult. I would not advise cruising with Holland America at this time and have been very vocal about our experience. When people pay hard earned money for a holiday they expect good service, good food, and good entertainment. The decks were like morgues during the day, absolutely nothing going on. Read Less
Sail Date December 2017
I have gone on several Holland America cruises in the past, but my 28-day cruise from Shanghai to Singapore is the last one I will ever take with Holland America. I agree with all the negative comments of the previous posters and have a ... Read More
I have gone on several Holland America cruises in the past, but my 28-day cruise from Shanghai to Singapore is the last one I will ever take with Holland America. I agree with all the negative comments of the previous posters and have a few more. The people who were satisfied must have never cruised before. A big disappointment was that in most ports we didn’t dock where the other cruise ships docked but at commercial docks that where cranes were loading and unloading freight all day. However, for $6.00 to $12.00 HAL would shuttle you into town. Once or twice it was free. The final straw, however, was when they didn’t get me to my flight at the end of the cruise. I had paid HAL for the shuttle service so I would be sure to get picked up when I arrived and get back to the airport for my flight when the cruise ended. When the ship informed me what time the shuttle was going to leave to take me to the airport, I immediately went to the front desk and told them I didn’t I would get to the airport in time for my flight. I was assured that I would not have any problems. The next morning while I was waiting for my turn to be shuttled, I went back to the front desk and asked to be transported to the airport sooner. Once again, I was told I would get there in plenty of time. They were wrong. I missed my flight. I called Holland America and was told they would book me on another flight, but I would have to pay for it. They recommended I contact Guest Relations when I got back to the US and request a reimbursement for the extra flight. I called. That was interesting. Guest Relations said they should not have sold me the transportation because company policy required a four-hour minimum time period between leaving the ship and the flight time; therefore, they could not reimburse me for the extra flight cost. They offered to reimburse me for the transportation service. When I mentioned that I gave the clerk my flight times when I booked the transportation and wasn’t told about the four-hour policy, Guest Relations said, “The clerk made a mistake selling you the transportation and that was why HAL would reimburse the transportation fee.” I want to say something positive about HAL, but nothing comes to mind. It is a company that no longer cares about the passengers. I would have given them two stars if They had gotten me to the airport on time. Read Less
Sail Date October 2017
The itinery was good. Nice places but HAL is not confidence with the custom procedures of the harbours esp. not Shanghai! I lost 10 hrs of my 14 day cruise; waiting or custom procedures which were organised well by local authorities but ... Read More
The itinery was good. Nice places but HAL is not confidence with the custom procedures of the harbours esp. not Shanghai! I lost 10 hrs of my 14 day cruise; waiting or custom procedures which were organised well by local authorities but HAL staff couldnt handle his clients at a decent way. The was the worst cruise I ever had. A Boat with non communication. nor intern nor with clients. And this was due to a non communucatie captain vd Hoeven! We never heard him. For getting custom numbers" passangers had to fight with each other because of non organisation/capability of staff The cabin boys where fantastic as allways like all restaurant employees. The management didn't communicate with each other nor to their clients. 14 days brown sink water. Every morning wake up by sink workers (the reason of the brown water) and a spray on my cabin window. Planning? Below level and poor entertainment / shows; old fitnes'; Pinnacle restaurant again same menu and not that quality ecpected Shore excursions not used because of price/too big groups/ bad old fashioned iinnery Read Less
Sail Date March 2017
Volendam Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 4.0 4.0
Entertainment 3.5 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.5 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.5
Enrichment 5.0 3.5
Service 5.0 4.2
Value For Money 4.0 3.8
Rates 4.0 3.9

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