1 Helpful Vote
Sail Date: February 2019
The ports were new to us and the timing worked so we chose the 30-day Incan Empire Voyage. Embarkation was OK, we heard later this year the ship will be under review as to updates. Cabin fine, but the tiny TV and limited channels was ... Read More
The ports were new to us and the timing worked so we chose the 30-day Incan Empire Voyage. Embarkation was OK, we heard later this year the ship will be under review as to updates. Cabin fine, but the tiny TV and limited channels was annoying when in quarantine. Staff were friendly and helpful. Entertainment seems to have improved, enjoyed most of the comedians, but music still too loud. Good selection of presenters. Wish the port talks were available on TV in rooms, not just the excursion sales. We didn’t realize that some of the ports were industrial and how long the free shuttles would be. Also the poverty, so I recommend taking a lot of $1 bills. We are so fortunate. The biggest disappointment was the food. On the first night, Feb. 2, there was about an hour+ wait for the dining room (we chose anytime dining) so we went to the Lido. I chose a baked potato, chicken and green beans. The butter just sat in my potato, the chicken was not hot and the lovely green beans were not crisp or hot. Second night was Super Bowl so the boys went to watch the game and the girls went to the dining room. Third night, couldn’t get into the dining room again without a long wait so spoke with the Hotel Manager, I mentioned the disappointing cold dinner on the first night and our friends (4 star mariners) complained they never had to wait long for dinner. We were comped to the Pinacle Dining room, meals good. My husband got sick and went to the medical centre on Feb. 11, staff caring and prescribed Tamilflu for him and recommended I take some too. He returned on Feb. 17, had X-ray and new prescription. This is March 9 at time of writing and my husband is still congested and coughing. I sent a message about the cold dinners and a very nice staff member came to the table that evening to see if my meal was hot - it wasn’t. He returned other nights but seldom heard it was. Had a good Indian lunch one day, nice spices and hot temperature. I don’t know what the temperature of the food is in the kitchen, or when it is picked up by the servers, or brought to the serving stations, served and finally eaten, but it is too long. Manners dictate we wait for everyone at the table to be served before diving into our meals, but with staff cutbacks, there are not enough bodies to clear tables and serve the food while it is still hot. HAL May think it is elegant to have your server present everyone with their dinner, but perhaps they could take a tip from places where more than one server delivers meals while they are hot. Their DiveIn snack bar with make your own fajitas and tacos was also a huge disappointment with cold foil wrapped soft taco shells, barely warm meat fillings, cold cheese. I can’t help but think poorly kept food adds to sickness, and there was a lot of heavy congested coughing and people quarantined to their cabins on this trip. First and last 30-day voyage for us. Air conditioning on ship, especially in the Atrium worked overtime. Captain tried to explain why it was so cold. Took about six excursions. Enjoyed Lima’s water fountains at night. Disembarkation was best ever! I doubt we will travel with HAL again. Read Less
5 Helpful Votes
Sail Date: May 2018
Check in: My mom has special needs. She’s is loosing her sight for many eyears. They separated us on the check in (I felt as cattle). We lost the welcome picture. Also they denied to carrie my laundry clothes. After theree long ... Read More
Check in: My mom has special needs. She’s is loosing her sight for many eyears. They separated us on the check in (I felt as cattle). We lost the welcome picture. Also they denied to carrie my laundry clothes. After theree long lines. They arrived all rugged on the ship. Cassino; Texas Holden; 15% of rate every hand; and the price isn’t the problem here; but it’s good have a sensation that you can win. I won the money from every person seated on the table. We did the math; I won 40% of the money of everyone’s buy in, the cassino took 60%. The time to cash out. My money wasn’t there. The celebration moment was gone. The cassino manager was tired, and said that I lost my money. No fun. First stop in Juneau Alaska. My mom, three of her friends and my self bought 5 tickets to see the whales and glaciers for 1:30pm. The ship arrived 1:00 pm at the port, but there was a huge line to leave the ship. HUGE. 15% of the people who pay $200 for the excursion lost it. I was one of them. The laid from the excursion said that she couldn’t know if my mom was with the excursion or not. But she was just lianing. She actually was with her ticket in her hands. I lost my mom again, and my mind. This time I was so frustrated. I love whales since I was very young. I was so excited about this experience. They ruined for me and 7 people of 50. I cursed them. I came back to the ship without showing my key. I left the ship without showing my key. They call the cops and put me out of the ship. This was a security problem to them, I couldn’t think about. I assume my responsibility here. It seems that I cannot lose my mom. The capitan did not take the time to listen my version. The officers, I cannot complain, they were gentlemen, and treat me with a lot of respect; a proud to apply to American citizenship those guys gave to me. I lost the rest of the trip like my mom did. I’m paying $700 to come back to Denver plus one night of hotel in Juneau. My mom just stay on the ship because would costed some thousand dollars to go to Seattle, and Brazil on rush, losing her already bought ticked. I cannot say that I will come back to any cruise again. Ler make justice with Diana from guest service, Deden my room service, and Gabriel who took care of our food, and dutch woman from the excursion, I forgot her name though. . And Ash, from Mumbai who cut my hair. Terrific people. Read Less
8 Helpful Votes
Sail Date: May 2018
This cruise was supposed to be highly rated but it turned into a nightmare. Some of the extremely wrong encounters are as follow. If I have to list all that were wrong and unsatisfactory I will end up writing a few chapters. - the ... Read More
This cruise was supposed to be highly rated but it turned into a nightmare. Some of the extremely wrong encounters are as follow. If I have to list all that were wrong and unsatisfactory I will end up writing a few chapters. - the ship is very old and has an stale odour from time to time - bathroom fixtures are mounted lopsided besides visibly unclean and unhygienic - mini fridge door was not closed properly and we had to fix theproblem ourselves - vanity fixtures are stained and dirty looking - beddings had large patches of yellow stains - female staff in officer uniform was hostile towards the crew and passengers during the life boat drill - most of the staff incapable of giving accurate information - some of the staff incapable of communicating in basic English - probably the first "reputable" cruise line that served expired food items to passengers and insisted on payments - placement of staff at the serving stations on Lido Deck was extremely inappropriate as a few of them had no cooking experience - rotten vegetables served to passengers - being told only one side plate of food allowed because they were standing together as a couple - most of the menu items in the Dinning Room came in small decorative portions except on the very last night of the cruise - cloth napkins have dangling loose threads everywhere - so-called "midnight buffet" end at 23:30 - some salon/spa staff did not provide all the services as printed but still charged us full price for it - it was absolutely innappropriate for spa staff to give specific medical advice under false pretense and intentionally misinterpreted findings - there was no embarkation assistance to mobility challenged passengers - disembarkation forms and instructions were all so different from what were supposed to be - many touch screen casino slot machines had irresponsive key pads - etc. Read Less
9 Helpful Votes
Sail Date: May 2018
I have always cruised on Holland America. This would have been my 4th Holland America cruise & second Alaska cruise. On the first night we went to the Lido Dinner Buffett. The line server said only 1 side item per plate. They ... Read More
I have always cruised on Holland America. This would have been my 4th Holland America cruise & second Alaska cruise. On the first night we went to the Lido Dinner Buffett. The line server said only 1 side item per plate. They gave us only 1 baked potato per plate. This turned out to be a blessing in disguise as that the baked potato was rotten. A person at our table ordered and paid for a can of coke. After he drank the can of soda he looked at the bottom of the can and saw it was expired. The pasta station was awful. The station attendant joked that he had just been promoted from the ice cream station to the pasta station a month earlier. He had yet to have any training on how to make pasta. It showed. Chef Boy A R dee would have been better. The silverware was quite tarnished. The settings needed to be replaced. The balance of the cruise we ate in the main Dining room. I was going to forgive all that except for the future cruise deposit. I have always done a future cruise deposit while onboard to get the perks. I went to the future cruise desk on the last afternoon. It was closed. Usually they have a display or stack of blank future deposit forms on the desk. I saw the box where you can deposit the completed forms into but no blank forms. I then went to the customer desk and asked for a blank form. They said there was none. I tried in good faith to give them money but to no avail. When I got back home I asked my cruise agent to contact Holland America to see if I could do a deposit now. They said "No". They insisted that the blank forms were available on the future cruise desk. Read Less
2 Helpful Votes
Sail Date: December 2017
I have been on over 20 cruises with numerous lines. While some were better than others I never complained about anything. This cruise was an absolute nightmare. This was a 14 day cruise that included Singapore, Thailand, Vietnam, ... Read More
I have been on over 20 cruises with numerous lines. While some were better than others I never complained about anything. This cruise was an absolute nightmare. This was a 14 day cruise that included Singapore, Thailand, Vietnam, Cambodia, and Hong Kong. On the first day of the cruise and the second, I wrote Holland America guest services and requested a refund and I would fly home from Asia at my own expense. The ship was filthy. Dead insects, soiled carpet, stained tables in the common area. The plumbing on the ship did not work properly. Many cabins were flooded, stench from the stale water, showers that were dribbles of water and virtually no public restrooms worked for the entire cruise. The hot tub was not working but they service it. After servicing they left the dirt at the bottom of the tub. The air conditioning did not work properly for the entire 14 days. Temperatures in the dining room were upper 80's to low 90's that was also true for the lounges. The entertainment included a Japanese juggler who could not juggle, a one man band with a guitar, harmonica and drums, plus a BBC film. The first two would be bounced from the gong show. To save money the ship docked in remote salvage container areas. At many cabs and UBER could not enter leaving HAL with the ability to gouge you on shore excursions. The only bright spot was the food which was very good. How did HAL handle my complaints as well as others? The basically said stick it and offered a paltry credit towards a future cruise. Read Less
3 Helpful Votes
Sail Date: December 2017
We chose this cruise because we wanted to sample Asia and picked Holland America as this was the most extensive itinerary. Unfortunately we did not believe we would be sacrificing the quality of our holiday. The cabin was not clean. No ... Read More
We chose this cruise because we wanted to sample Asia and picked Holland America as this was the most extensive itinerary. Unfortunately we did not believe we would be sacrificing the quality of our holiday. The cabin was not clean. No remote control for the TV. DVD player not working. No air conditioning for over a week. Basic soaps and bathroom supplies were missing. Then we have a major flood in our stateroom on day 1 due to a faulty toilet. We did not know the ship had been in dry dock until the day before we embarked. We were promised they would extract as much water as they could from the carpet and install fans to dry out the carpets but no-one came the next day and we spent most of the next 2 days complaining at guest services. The smell was now horrendous and the dampness was starting to affect our health. It was a week before the carpet was dry enough to walk on without shoes and they managed to mask the smell with shake and vac! This didn't smell particularly nice either. Over and above this the entertainment was pathetic. The singers and dancers had very lame material to work with and appeared very amateurish. Guest entertainers were very hit and miss with some acts being not very good kids party performers (embarrassing really). No buffet in the lido - chefs having to dish up food causing really long lines. Food was not good and cold. Lido closed at 8pm but stations were closing even before this. The ship air conditioning didn't work properly and the ship was hot at the hot time of the cruise then the last few days when the temperature outside was cold the air conditioning appeared to be working now and everyone on the ship was freezing! We were told the engineers couldn't get the system to work properly. If you enjoy spending your holiday waiting in the queue at guest services this is the cruise for you. A whole year of looking forward to this holiday became so so disappointing. Not the way we planned ending the year. This was our first and last experience of Holland America. Read Less
Sail Date: December 2017
It was reasonably priced. No air conditioning for the first 6 days, and not of a great concern to the staff. A lot of rooms also had flooding, but ours didn’t. As it was, both my travel mate and Myself became quite ill with my friend ... Read More
It was reasonably priced. No air conditioning for the first 6 days, and not of a great concern to the staff. A lot of rooms also had flooding, but ours didn’t. As it was, both my travel mate and Myself became quite ill with my friend going to the clinic for IV therapy. As a matter of fact, many people ended up being sick. Poor food and service both in the dining room and Lido. I contacted Holland America and didn’t even get a reply. I’m a 3star Mariner and as far as I’m concerned Holland has hit rock bottom . They offered us a $75.00 dollar room credit which was nothing but an insult. I would not advise cruising with Holland America at this time and have been very vocal about our experience. When people pay hard earned money for a holiday they expect good service, good food, and good entertainment. The decks were like morgues during the day, absolutely nothing going on. Read Less
2 Helpful Votes
Sail Date: October 2017
I have gone on several Holland America cruises in the past, but my 28-day cruise from Shanghai to Singapore is the last one I will ever take with Holland America. I agree with all the negative comments of the previous posters and have a ... Read More
I have gone on several Holland America cruises in the past, but my 28-day cruise from Shanghai to Singapore is the last one I will ever take with Holland America. I agree with all the negative comments of the previous posters and have a few more. The people who were satisfied must have never cruised before. A big disappointment was that in most ports we didn’t dock where the other cruise ships docked but at commercial docks that where cranes were loading and unloading freight all day. However, for $6.00 to $12.00 HAL would shuttle you into town. Once or twice it was free. The final straw, however, was when they didn’t get me to my flight at the end of the cruise. I had paid HAL for the shuttle service so I would be sure to get picked up when I arrived and get back to the airport for my flight when the cruise ended. When the ship informed me what time the shuttle was going to leave to take me to the airport, I immediately went to the front desk and told them I didn’t I would get to the airport in time for my flight. I was assured that I would not have any problems. The next morning while I was waiting for my turn to be shuttled, I went back to the front desk and asked to be transported to the airport sooner. Once again, I was told I would get there in plenty of time. They were wrong. I missed my flight. I called Holland America and was told they would book me on another flight, but I would have to pay for it. They recommended I contact Guest Relations when I got back to the US and request a reimbursement for the extra flight. I called. That was interesting. Guest Relations said they should not have sold me the transportation because company policy required a four-hour minimum time period between leaving the ship and the flight time; therefore, they could not reimburse me for the extra flight cost. They offered to reimburse me for the transportation service. When I mentioned that I gave the clerk my flight times when I booked the transportation and wasn’t told about the four-hour policy, Guest Relations said, “The clerk made a mistake selling you the transportation and that was why HAL would reimburse the transportation fee.” I want to say something positive about HAL, but nothing comes to mind. It is a company that no longer cares about the passengers. I would have given them two stars if They had gotten me to the airport on time. Read Less
1 Helpful Vote
Sail Date: March 2017
The itinery was good. Nice places but HAL is not confidence with the custom procedures of the harbours esp. not Shanghai! I lost 10 hrs of my 14 day cruise; waiting or custom procedures which were organised well by local authorities but ... Read More
The itinery was good. Nice places but HAL is not confidence with the custom procedures of the harbours esp. not Shanghai! I lost 10 hrs of my 14 day cruise; waiting or custom procedures which were organised well by local authorities but HAL staff couldnt handle his clients at a decent way. The was the worst cruise I ever had. A Boat with non communication. nor intern nor with clients. And this was due to a non communucatie captain vd Hoeven! We never heard him. For getting custom numbers" passangers had to fight with each other because of non organisation/capability of staff The cabin boys where fantastic as allways like all restaurant employees. The management didn't communicate with each other nor to their clients. 14 days brown sink water. Every morning wake up by sink workers (the reason of the brown water) and a spray on my cabin window. Planning? Below level and poor entertainment / shows; old fitnes'; Pinnacle restaurant again same menu and not that quality ecpected Shore excursions not used because of price/too big groups/ bad old fashioned iinnery Read Less
4 Helpful Votes
Sail Date: January 2017
Last January I traveled from Hong Kong to Singapore on the Volendaam. I have thought long and hard about this review, and I tried to contact someone at Holland America to talk about it, but I got no response better than a brush off ... Read More
Last January I traveled from Hong Kong to Singapore on the Volendaam. I have thought long and hard about this review, and I tried to contact someone at Holland America to talk about it, but I got no response better than a brush off "You reported a sharp zip", which is an untruth. It is possible that they did act on my correspondence; if so, they gave no indication of that, so here it is. My concerns were about poor maintenance and safety. The poor maintenance applied to all parts of the ship. It was very cold throughout the ship for the first few days, people were leaving the dining room to go back and fetch their coats. Anyone with an engineering training kept noticing maintenance tasks that were just not being doing done when they should - engineers are trained to actively look for problems, it becomes a habit. The Lido area was in such a bad way that it just looked tatty. I did raise the issue with the front desk, and with the Lido manager (I think he said he was) but nothing got done. The overwhelming impression I received was that the Maintenance Department was seriously under staffed, or dreadfully badly managed. That was only disappointing. Then we got to Halong Bay and went ashore on a Tender. These Tenders have zip panels (4 in all) in sides for entry and exit which are a vital component of the Tender in a heavy sea. A heavy sea is what you will be in if the ship sinks and has to be abandoned, so it really matters. A heavy sea is what the Tender will find itself in, if during the 10 minute journey to shore it gets caught in a vicious sudden squall (it happens). If the panels don't zip up securely the water floods into the boat and passengers will get washed away. People will probably die. On this particular Tender the zips on the rear port side panel were completely shot, large sections of teeth missing, zip stitching failed and coming away from the canvas. There was no way that panel could have been closed, at all, not even slightly. It was appalling that passengers were being sent out in that boat, it was appalling that the seamen manning the Tender were apparently un-aware of its dangerous state, and were surprised when I pointed it out. It begged the question of who was responsible for ensuring this Tender was in a safe condition. As far as I could work out - no one. OK, one Tender, they got a report, I assumed that they would do what any organization would that has any kind of a safety culture, if one was wrong they would fix it and go round and check all the others. That is what you do, that is safety 101, and if you don't do that sooner or later, you get a serious accident. Then we went by Tender into Danang. This tender had similar problems (forward port side) in that the stitching had failed in three places. If a wave hit that weakened stitching it would rip the rest of it open in moments, and again people would likely be washed overboard. So bad stitching, shouldn't have happened. But it's worse that that. Those tenders are constructed as two fibreglass sections (top and bottom) joined together to form a monocoque structure. In the centre is a 2 metre high vertical steel square section that holds the steering gear and cabling up to the steering wheel on a mezzanine area. That square section also helps to hold the roof up and is an integral part of the strength of the roof of the Tender, the strength of the roof of the Tender that will be vital if a wave lands on it in a storm. The box section was formed from a C (aka U) channel with a plate screwed onto the front with screws every 15cms. That precisely regular distance between the screws tells you that the Engineer who designed the structure calculated how close together the screws need to be to get the full strength of a Box section, and not just the much weaker C section behind it. But most of the screws were missing. Clearly a maintenance worker had taken the plate off and when putting it back again decided he didn't need all those screws to hold a covering plate in place, and didn't bother with two thirds of them. But it's not a covering plate, it's a structural element; it really matters. Further there were no screws at all at the L bend at the bottom (where they were not conveniently accessible), which would be the most likely fracture point because bends are always a weak point. This was not a recent phenomenon. The empty screw holes had been over painted. So a maintenance engineer didn't do their job properly, whoever signed off that work didn't do their job, the Tender has subsequently undergone further maintenance, and the person who painted it didn't say "This isn't right", and whoever signed off that paint job didn't notice anything either. Further the dozens of seamen who have manned that Tender since haven't noticed or haven't commented. In the airline industry where safety is taken seriously any one of these people would have been sacked on the spot, immediate dismissal, and all their past work reviewed. But what does that mean for the sea worthiness of the Tender? Could it survive a heavy sea? Nobody knows; it is as simple as that, nobody knows. Unless you go back to the original designer's calculations, who will have designed for the roof to not collapse under a certain force (i.e. a great big wave landing on it), and put in a C channel to replace the Box section that was designed, you just don't know. It might be OK, it might not. Probably not, if it was OK without them the designer wouldn't have bothered with all those screws. Nobody designs in cost that isn't needed. So there we have it, it might be OK it might not, nobody's bothered. That seems to be the attitude to safety on the Volendaam. On the other hand, I hand traveled on the Zaandam the year before and found nothing to fault; nothing. How can two ships in the same company be so completely different? Read Less
Volendam Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 4.0 0.0
Entertainment 3.5 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 3.5 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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