Did this cruise before twice, and really liked the ports. So much more to see in each area. The excursions were really great, on board a different story. The EXC events were lacking in quality speakers, related to the itinerary. There was one naturalist that was great but only gave 3 lectures. The Mexican Ambassadors gave a great performance on deck. On the down side, the usual lectures on culture, history or the region were lacking. The speakers seemed to talk down to the audience and read from brochures. They were not experts in the field. The EXC person talked to the audience as if they were kinder-gardeners. The food was outstanding as was the in stateroom staff. The service was great and the ship was well organized and on time. The culinary classes did not emphasize health promotion. There was heavy emphasis on taste drawn from fats and salts, hardly appropriate for the middle aged audience or above. The last time we did this same cruise there were more on board activities, lectures and enrichment programming. Considering the number of fabulous ports offering rich history, art, culture and welcoming people, it is too bad there was such a lack of enrichment opportunities. Read Less

The ports were new to us and the timing worked so we chose the 30-day Incan Empire Voyage. Embarkation was OK, we heard later this year the ship will be under review as to updates. Cabin fine, but the tiny TV and limited channels was annoying when in quarantine. Staff were friendly and helpful. Entertainment seems to have improved, enjoyed most of the comedians, but music still too loud. Good selection of presenters. Wish the port talks were available on TV in rooms, not just the excursion sales. We didn’t realize that some of the ports were industrial and how long the free shuttles would be. Also the poverty, so I recommend taking a lot of $1 bills. We are so fortunate. The biggest disappointment was the food. On the first night, Feb. 2, there was about an hour+ wait for the dining room (we chose anytime dining) so we went to the Lido. I chose a baked potato, chicken and green beans. The butter just sat in my potato, the chicken was not hot and the lovely green beans were not crisp or hot. Second night was Super Bowl so the boys went to watch the game and the girls went to the dining room. Third night, couldn’t get into the dining room again without a long wait so spoke with the Hotel Manager, I mentioned the disappointing cold dinner on the first night and our friends (4 star mariners) complained they never had to wait long for dinner. We were comped to the Pinacle Dining room, meals good. My husband got sick and went to the medical centre on Feb. 11, staff caring and prescribed Tamilflu for him and recommended I take some too. He returned on Feb. 17, had X-ray and new prescription. This is March 9 at time of writing and my husband is still congested and coughing. I sent a message about the cold dinners and a very nice staff member came to the table that evening to see if my meal was hot - it wasn’t. He returned other nights but seldom heard it was. Had a good Indian lunch one day, nice spices and hot temperature. I don’t know what the temperature of the food is in the kitchen, or when it is picked up by the servers, or brought to the serving stations, served and finally eaten, but it is too long. Manners dictate we wait for everyone at the table to be served before diving into our meals, but with staff cutbacks, there are not enough bodies to clear tables and serve the food while it is still hot. HAL May think it is elegant to have your server present everyone with their dinner, but perhaps they could take a tip from places where more than one server delivers meals while they are hot. Their DiveIn snack bar with make your own fajitas and tacos was also a huge disappointment with cold foil wrapped soft taco shells, barely warm meat fillings, cold cheese. I can’t help but think poorly kept food adds to sickness, and there was a lot of heavy congested coughing and people quarantined to their cabins on this trip. First and last 30-day voyage for us. Air conditioning on ship, especially in the Atrium worked overtime. Captain tried to explain why it was so cold. Took about six excursions. Enjoyed Lima’s water fountains at night. Disembarkation was best ever! I doubt we will travel with HAL again. Read Less

Our group chose this cruise unanimously in spite to the fact that at least 6 of the 26 of us had been through the Panama Canal on a cruise before. We had excellent cabin and dining staff. Brilliant Entertainment! The dining menus were up to par as we had experienced on the previous 4 cruises our group had taken on Holland America. The food quality in the Main dining room and in the Lido restaurant was very very good. Our group evening at the Pinnacle Grille was exceptional. The staff on the ship were exceptionally courteous and helpful. One of the very high points was the classical pianist, Hyperion Knight, who entertained us. His on stage work was enthralling but the real cherry was the "practice sessions" he had in The Explorers's Lounge. My wife and I happened on him one morning early in the cruise in the lounge playing the piano. There were only 3 other couples in there at the time and we sat through what turned out to be a "private" concert. He played (without sheet music) for and hour and a half almost continuously and his music had us entranced. He was very personable as he chatted with us and talked about his music. This happenstance became more widely known as the cruise progressed and what started out as a concert for 6 persons became a "practice" session to a full lounge to another day with standing room only to having to be there half an hour ahead of his impromptu unscheduled sessions. He was also a fun participant in the twice a day Trivia sessions. His trivia knowledge is formidable and it was great fun playing with and against his teams. At the end of the cruise everyone of our group were expressing how much they enjoyed this trip and were asking when we would be planning the next one. For a bunch of 75 year old high school pals it was a great time. Read Less

This was our second sailing on the Volendam (Sixth on Holland America, twenty sixth overall) It was a simple 15 day Panama Canal crossing from San Diego to Ft Lauderdale. What was remarkable to me about this cruise was that there was so LITTLE to remark on. Everything worked, everything ran smoothly, the food was great, the ports were as advertised. On the subject of ports, we called on eight, and with one exception, we were the only ship at each port. That made for VERY pleasant days. As has always been our experience on HAL, the ship was full of "Baby Boomers", with few younger people on board, and virtually NO children. (Perhaps because the school holidays had just ended?) This led to all of the (many) enrichment lectures on board being VERY well attended, and late night entertainment being almost non existent. The ship itself was in very good condition, with virtually no issues. The only thing we noticed was one flooded bathroom, and that was (According to one of the engineering officers) due to "something" (I will refrain from being graphic) being flushed down the toilet that should not have been. Reaction by the crew as fast and efficient, and the effected passengers were well taken care of. Food on board this ship was "cruise normal", with meals in the main dining room being slightly above average, the food in the LIDO above what I have come to expect, (on mainline cruise lines) and the food in the Pinnicle Grill well above expectations. All in all a great cruise, well worth the cost, and highly recommended (IF you have no children with you, and IF you can entertain yourself and are not looking for the ship to entertain you all day every day. Read Less

We chose this cruise because my husband wanted to sail through the Panama Canal and we had experienced an amazing transPacific cruise on the Holland America Noordam in 2018. This was a type of journeyman cruise compared to that on a smaller, older ship with fewer passengers, amenities and activities. The shop’s air conditioning was faulty with many of the public areas kept at painfully cold temperatures. I talked to the cruise director about reading of this issue on earlier Volendam cruises and he admitted the frigid air conditioning was an ongoing problem which they had not resolved. There was also, perhaps not coincidentally a ship wide respiratory infection. The crouping, coughing etc. must have affected half the passengers. Everyone had the Volendam virus. My husband and i both came down with it and are still affected more than two weeks after disembarking. The good: the meals in the dining room and Lido were very good. The EXC tour director, Jude, was excellent and entertaining. The Adagio violinist and pianist were excellent as was the pianist at the Ocean Bar. The rest of the entertainment was mediocre. The crew were friendly and helpful. But the boat is so in need of updating and repair. The ports were fine but most everyone was interestedin the canal experience which was remarkable. Gatun Lake was beautiful. Cartegena was impressive. We liked Huatalco and the city of Antigua in Guatemala. The port of Corinto Nicaragua was not good. Costa Rica was interesting and we enjoyed the combination aerial tram and river rafting tour. The commentator thriugh the canal was excellent. Read Less

We continue to chose Holland America for the customer services, dining experience and how they prioritize you and your experience. The comedian (Andrew Kennedy) was hilarious. Holland America is really trying to appeal to a younger crowd, which I appreciate. We have traveled Holland America with our daughter, who is now 14, since she was 9. She has always enjoyed Club Hal. She prefers to be in Club Hal, then with us. This was her first year in The Loft. There were no very many teens in The Loft, but she did meet one girl she would make plans with to meet after dinner. They had a great time playing cards, ping pong, video games, etc... New also really appreciate the fact that all persons who work with the children have to have a min of a Bachelors Degree. Club Hal provided an educational experience for her when we went to Alaska on Holland America. The Loft is more about independence for the teens. They can come and go as they please and it is open till midnight. Our daughter would highly recommend both programs. The Panama Canal was an unforgettable experience. I would highly recommend this cruise. Aruba was gorgeous (just remember to bring cash, since there are several shopping locations that only take cash), Curacao was beautiful (make sure you see the moving bridge), zip line in Costa Rica, Guatemala (you can bargain at the shopping location they shuttle you to), Nicaragua (Use the bike taxi to eat at El Pigeon-great fish and beers), and in Oaxaca walk to the city over the hill. If you decided to use a credit card in Mexico make sure you are charged in Pesos. They will not give you the accurate exchange. A return was charging us 118.00 (US) and we asked for our bill in Pesos. The bill then went down to 76.28 (US). Just an FYI---there was an Excursion named Puerto Vallarta Sights and Tequila Distillery. Fist of all your are not taken to a distillery. You are taken to a tasting. The Tequila is good, however they doubled the price of the bottles, just for us. We were also taken to a jewelry store for a waste of 30. min. We did see some downtown sights for an hour and a half. The rest of the time was used to shuttle us around to a photo location, a jewelry store and a shopping area. When all was said and done, I would go on this cruise again. Read Less

The cruise started with the worst embarkation situatin. We need wheelchair assistance to embark because of the long walks. Holland America's Ft. Lauderdale operation to have two wheelchairs used for a significant number of people. who would be taken to a table top counter, processed and assigned to a holding area to await wheelchairs to board the ship. Never, in our 50 some cruise experiences, have we had to wait 2 1/2 hours to board a ship, NOT EVEN ON A MEGA SHIP! . If anyone thought this was an anomoly, debarkation was no better -- two wheechairs. It was quite apparent, from embarkation, no handicap assistance on the ship in the buffet or other area, and debarkation, the mobility challenged were treated as 2nd Class Citizens and Holland America was doing you a favor rather than providing service. It took three days for maintenance to fix the HVAC in our cabin as it went from FREEZING when we boarded ship to a SAUNA a day later back to Freezing. We asked at one point for Holland America to send us home from the first port stop in Curacao. New Years Night found the ship in a FREEZING mode with passengers wearing parkas and shipboard staff wearing sweatshirts and hoodies. And then, at midnight, the freezing became unbearably hot. Only one more day left -- thank goodness!!! Excursion vendors were not asked to accommodate the mobility challenged or handicapped. They were not asked to provide even step stools on high access vehicles. When I asked Sydney in Excursions about this she became belligerent and offensive. I discussed this with her supervisor, Abigail, who agree that vendors should be asked to provide easier access. I suggested Sydney would make great excursion director on a container ship. We were most surprised by the lack of service and accommodaion. Holland America has historically, and still does, market to more mature audiences. They were quality conscious and most considerate of the mobility challenged. We sailed with them on a number of occasions. Not anymore! Read Less

Iren & Vadim Timof (72 years old. Fremont California). That was our 13-th cruise. We enjoyed with our Panama cruise from Fort Lauderdale to San Diego (December 18,2018 to January 3, 2019). Service on board was excellent, but dining menu in restaurant and buffet was poor. The same we can say about shops range. Very sorry. We liked all our excursions. It was very good arranged. Cabin service was very good. Everything was on time and with smile. We were exited with Christmas and New Year celebration, especially with lighting Christmas Tree and singing Christmas songs! Special thanks to a little girl who lighted Christmas Tree!. The most pleasure we got from Adagio music duo violinist Cristian and pianist Nadya. Cristian is an exceptional artistic talent. He excites the audience emotionally and engages each listener intellectually. He sparks a love for chamber music in the hearts of every listener. Thanks. Read Less

First time for Panama Canal. Holland America received great reviews. The ship it self was like an ice box! When inquired we were told nothing could be done. Our cabin was never warm as was the rest of the ship. My wife received a bad rash and when we went to desk for assist they called doctor and I was informed there would be a charge to open the office and charge for any medication. After 9 PM the ship was dead. Staff very friendly, the one high point. Casino staff were great. Food was just average, nothing special. Tea at 3 was good, Shows were so so, One male singer who did Lionel Richey was very good. Magician was also very good. Rest of entertainment not very good. Sorry to say it let a bad taste for Holland America. I will never cruise Holland American again. I have been on 16+ cruises and this was the worst. Read Less

We simply chose the Holland America volendam because the dates fit in with several of the party we were cruising with. We do enjoy Holland America and our only bad experience out of 7 sailings with them has been on the veendam in the spring 2018 so we were a bit anxious about this booking on the volendam. We were absolutely delighted with our experience on the volume down. She is well maintained. Her food is excellent. The crew was extremely friendly. when we had any issue the staff bent over backwards to help us work it out. If we submitted a common card with anything the least bit negative we got a phone call to our stateroom and if we were not in our stateroom to take the call we got a note on our door. They then followed up to make sure every little thing was perfect. of the seven sailings with Holland America in the last two years I have to say this was probably our best overall experience, even though we did enjoy all of our other sailings except on the veendam. What I'm coming to realize is that most ships seem to go through a low period, And then if the company is smart measures are taken to get its act together and correct their weaknesses and make the ship much more pleasing and accommodating to passengers. The volendam is the same class of ship as the veendam and westerdam. As beautiful as a koningsdam and the eurodam are we do enjoy the smaller ships and this class a ship that the volume down is in is somewhere between 1300 and 1450 passengers. A great experience and we would definitely cruise on her again. It was really hard to even find constructive criticism to give on our end of cruise survey. Read Less