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109 MSC Cruises MSC Bellissima Cruise Reviews

The embarkation at Southampton was very smooth, we arrived early and we were allowed to board straight away. When we first boarded it was clear to see that it was a beautiful ship, however we soon noticed it downsides. When we arrived at ... Read More
The embarkation at Southampton was very smooth, we arrived early and we were allowed to board straight away. When we first boarded it was clear to see that it was a beautiful ship, however we soon noticed it downsides. When we arrived at our Balcony Cabin it was very narrow and the bathroom was very small. There was tissues in the wall right next to the toilet which we thought was very unhygienic, the wardrobe hanging space was very small and there was no tea or coffee making facilities in the Cabin. The food in the main dining area was not enough and we had to ask for vegetables to fill the plate, what you did get was tasty but you had to wait a while for it to be served. The Market Place Buffet on deck 15 was like a Cattle Market so we did not use this very much. The entertainment was very poor and only lasted 35 minutes each night, in fact when we had at sea days we were very bored because there was nothing much to do. The main entertainment throughout the day was in the Bellissima Lounge which was too small and people were dancing in the main walkway because there was not enough space on the dance floor. We found the service in most of the bars to be poor and we actually walked out of three bars because we had difficulty getting served. Although I must say this did seem to improve on the last couple of days. We could not stop at La Coruna because of the poor weather conditions, not once did the Captain speak over the PA System to advise his passangers to expect adverse weather conditions, in fact we never heard or saw of him at all, even though it was really bad. The overall service was unorganised and the information given was very poor. The MSC App for your phone was good when they managed to supply the correct information. There was not enough seating areas in the Champayne and Cocktail bars, the Sky Lounge was ok but only if you liked Jazz music. The Liabary was a joke, it consisted of three shelves but only one shelf was full, this was next to the Champagne Bar. Overall I think MSC are relying on the beauty of the Ship and are not paying enough attention to the Fare paying Passengers. We will not be cruising with MSC again for sure. Read Less
Sail Date March 2019
I boarded okay. Firstly trying to get through the staff pushing their drinks packages. The ship looked amazing. But considering it was the inaugural voyage there was no pomp or ceremony. Not even a musical send off or complimentary ... Read More
I boarded okay. Firstly trying to get through the staff pushing their drinks packages. The ship looked amazing. But considering it was the inaugural voyage there was no pomp or ceremony. Not even a musical send off or complimentary Champagne toast. A few special people seemed to get invited to the naming ceremony but for the rest of us we had a paper certificate!! Most cruises give away freebies to keep you coming back and it advertises their company. Not even a pen or pad if you wanted to make any notes. Theres a new gadget called 'Zoe' (like Alexa etc). Anything I asked her she said ask a member of staff. I traveled alone in my cabin but if there was two of us I think it may have been a bit cramped and not enough space to put your belongings away. The safe was small. I couldn't put my laptop in it. Toiletries provided in the cabin.........Ive had better in Travelodge. There was shampoo and shower gel in a pump on the wall. No conditioner, hand cream etc. The shower cubical was small. Towels were nice though and plentiful. The wardrobe was very narrow. You couldn't hang anything neatly as it had to hang sideways. The draws were also very narrow and only opened a bit so difficult to get things in or out with our screwing them up. And I wasn't prepared to pay to have the iron rubbed over. You cant get use of an iron onboard. Tv was an okay size for the cabin but very poor channel selections. Apart for the regular BBC news there was BBC Eden. I think that was on a loop so repeated. We had a restaurant and a dining time allocated but the food was average. No steak or any speciallity dining. That was extra and there was a better selection for a price. I agree with the comment 'school dinners'. Even the mash was lumpy. Drinks served were limited even when included in your drinks package. You could only choose from what they offered and not necessarily what you like to drink!!! This was the case at all meal times. The buffet was a free for all much like a cheap package deal to costa packet. Food was leftovers in a different format. Bland or cinnamon used to lift it regardless of it actually suited the food it was put with. The pasta choices were all a little overdone. Soggy. The pizzas were sloppy and not tasty. At one point my friends undercooked pork was put on a fish griddle to finish cooking. Wonder what pescatarians, muslims and people with certain allergies think of that. Waitresses were slow, had attitude and often rude. Little or no interaction. Young and just there to earn money. There were good waitresses and waiters. They were charming, helpful and remembered your preferred choice of beverage. But they were few and far between. I had many a complaint and in the end I had the direct line to guest services. Not sure if that was a good thing. Entertainment was a regular dance class and a stretch class if you could get into the small lounge were it was held. There was a very small auditorium with barely any seating that had the same set of musical acts on a rota. Nothing around the pools except dance music from the clubs. Not suitable to relax or have fun to. That was also on a loop. The shows were okay at times other times like amateur dramatics. Everything was told in three languages so drawn out. As for shopping......rubbish. More like a duty free arcade. It was run to get as much extra money out of you as it could. Everything was extra. Cirque was supposedly sold out. Then they weren't going to be there then they were giving tickets away. Not as good as the time I see them at the Royal Albert Hall. Porters were not something I see. The excisions were over priced and we sourced our own outings. I didn't travel with children but I am a wheelchair user. The first problem with that was the muster station drill. hen the emergency drill went ahead I was unable get help to get to the muster station. It was the wrong muster station too. The signs were giving the wrong directions and no special needs addressed. When I complained to the Marshall she said 'don't worry the drill will be over soon. Go back to your cabin". I couldn't believe my ears. When we disembarked at Genoa we found a free bus that took us to the airport. The 'SP from the station. The crew didn't make any effort with their goodbyes. Right back to the embarkation.......nothing special. I wouldn't go back. Its not disabled friendly. Not enough seating for people to spend time together. Lack of entertainment. Very disappointing. Read Less
Sail Date March 2019
In the Yacht Club om this new addition to the MSC fleet... its difficult to know where to begin with our praises.. From the seamless and effortless boarding experiemce to the unrivalled attention by staff, to the excellent YC cuisine, We ... Read More
In the Yacht Club om this new addition to the MSC fleet... its difficult to know where to begin with our praises.. From the seamless and effortless boarding experiemce to the unrivalled attention by staff, to the excellent YC cuisine, We enjoyed a fantastic beef wellington on a couple of nights in the YC restaurant.. superb.. the wine list is great too.. its almost perfection and difficult to find any fault. A spacious suite provided both a comfortable nights sleep and a gtear place to sit and enjoy a prosecco or too on the large balcony and watch the sunset. The Yacht Club experiemce on MSC truly lives upto all they say amd more... If you fancy a change from Silversea, Cunard Queens grill or Oceania.. give it a go.. you will not be disappointed.. Top Sail lounge also provided a fabulous place to sit and be pampered with afternoon tea, tempting cocktails and inclusive beverages... Read Less
Sail Date March 2019
Inaugural cruise promised so much and delivered so little. Here are just some of the issues: * Wardrobe doors. Very cheap sliding doors that constantly jam! * Wardrobe depth too shallow to hang clothes unless hung diagonally. * ... Read More
Inaugural cruise promised so much and delivered so little. Here are just some of the issues: * Wardrobe doors. Very cheap sliding doors that constantly jam! * Wardrobe depth too shallow to hang clothes unless hung diagonally. * Costantly creaking cabin, banging within walls and creaking balcony door frame. * Limited food options without paying upto €30+++pp in specialist restaurants. * Very poor customer service . * Few lounges apart from those reserved for Yatch Club. * Zoe completely useless, cannot answer any on board of off board questions. Bluetooth will pair to be device but it's bluetooth is too slow to be of any use. * No cabin extras such as toiletries,  not even pencil. * They should have spent more on a decent cabin structures rather than Bling in the public areas. * Untested and or unfriendly technology Zoe etc, tv, interactive screens on deck. No English entertainment channels. * 6 March glasses smashed and bottles fell off shelfs. Chairs slid across the buffet restaurant. In my opinion this ship was close to its limits that night. * TOP ENTERTAINMENT! Hand shadows was the gala night entertainment!!!!! The main restaurant staff were brilliant despite the small portions they had to serve up to guests. I have taken 20 previous cruises across 6 now 7 cruise lines, and MSC has been by far the worst in terms of entertainment, food, facilities, and staff. The Captain did not address the guests once despite abandoning one of the ports of call (La Caruna ) Read Less
Sail Date March 2019
Chose this as a short cruise for a last minute break. Was looking forward to travelling as one of the first passengers on a brand new ship. As seasoned cruisers, this was our 15th Cruise (RCI, Princess, NCL, TUI) but 1st on MSC (my 2nd but ... Read More
Chose this as a short cruise for a last minute break. Was looking forward to travelling as one of the first passengers on a brand new ship. As seasoned cruisers, this was our 15th Cruise (RCI, Princess, NCL, TUI) but 1st on MSC (my 2nd but 1st for my husband - I was looking for a vast improvement in the entertainment from last msc trip last year). I’ve only given 2 stars ‘cos I’ve come home really disappointed with the cruise and quite glad it’s over. This is not my usual reaction after a cruise, you’ve usually to shoehorn me off and I’m planning the next one before I’ve collected my luggage. I will definitely cruise again but NOT with MSC. First thing to say was that the weather could not have been much worse for the first 4 days of this cruise. It was so bad that we could not port for the first stop and so had Monday to Thursday at sea. It was extremely windy and boy did the ship roll! Glasses were falling, chairs rolling across the deck, stuff falling off shelves and people learning how to walk in a zig zag pattern. The outside doors were kept shut. This was actually quite worrying at times and there was no reassurance from the staff at any time. The only announcement made was to tell us we were not going to La Coruna. The staff were not very helpful either, choosing to ignore trays of tumblers falling and let passengers clear them up. The weather was not MSC’s fault, obviously, but some reassurance from the bridge that the ship was well equipped to cope wouldn’t have gone amiss. Staff were in general fairly non engaging. Didn’t meet the cabin steward and no card in our cabin with their details. Usually had to go looking for bar staff for a drink around the pool area (inside) and always waited ages to get served in bars. This was something I also experienced on Magnifica last year. Buffet staff generally looked bored or tired and restaurant waiter was inconsistent, sometimes rushing and at other times really slow and generally didn’t speak much other than to take our food orders, We always had to ask to have a drink order taken. No one really seemed to make an effort. Even when we went to have a look at the thermal spa area we’re were only allowed to look at the door from a distance, not allowed to look in to see if it was somewhere we might want to pay to use, needless to say we didn’t! Onto the rest of the cruise- THE CABIN - inside 10290. Small sized cabin, very comfy bed, nice layout BUT.....VERY small wardrobe space. Two doors about 50cm wide each, one side full length other side half length with 2 small (undies only sized) drawers and a high shelf across both sides. That was it for storage! Was just enough for 2 of us for 5 days but hopeless for much longer. No other storage in the room apart from a tiny drawer with the hairdryer and a small bedside shelf big enough for the pj’s. Fortunately room under bed for suitcases and we kept all swimwear and other not used much clothing in them. Only space for my shoes in the wardrobe, hubbies had to line up on the floor. There was also the smallest safe I’ve seen in a room yet. Big enough for phones, wallets and passports but couldn’t get in Ipad, jewellery box etc that I would have normally had locked away. Shower room was very nice, large shower with glass door. No better storage here tho. Small shelf unit for makeup bag etc but only tiny cupboard under the sink so one toilet bag always on the floor. Goodness knows what it would be like for 2 people both with makeup and the accompanying toiletry products! Good magnifying mirror on the wall. THE FOOD - main restaurant (we had 6pm sitting in Lighthouse). When busy it will be impossible to get to the tables right at the back. Seemed really tight with no room between the tables. Had a table for 4, would normally ask for one for 2 but we were very lucky and had 2 lovely table companions. Menu was fairly limited, not to our taste as we’re not fish lovers, and didn’t really have a ‘safe’ option for each course. Hubby skipped the starter as nothing appealed which is fine, his choice, but the staff didn’t seem to understand this and despite requesting that he just wait till the rest of us were finished our starters he was served his main course at the same time as our starters and then sat with nothing while we had our main, happened 3 times and we saw it happen at other tables too. Market place buffet - Fine for breakfast (don’t expect Kellogg’s cereals tho’) and lunch. Full buffet area used and good choice available. Opens late afternoon for snacks and late night for pizza and sandwiches. Dinner was a real disappointment tho. We usually eat at the buffet for dinner at least a couple of nights on a cruise but this was a real let down. It’s on the door plan as ‘alternative dinner’ and I think they may mean ‘last resort’. Only about 1/4 of the area is open and the choice is very limited. Would normally expect to be able to try a variety of different things but ended up with grilled chicken carrots and chips. Was very nice, can’t fault the quality, but boring! Didn’t try speciality restaurants or outdoor eating on this cruise. ENTERTAINMENT - was what I now assume is typical MSC entertainment and certainly one of the reasons we will NOT be taking another MSC cruise. The Huge build up in advertising pre cruise for the 2 Cirque Du Soleil shows was one of the main reasons for booking this cruise. Had not been able to pre-book those shows on the cruise planner before we left home but wasn’t too worried, we checked the onboard booking system once on the ship and couldn’t get booked there either. Went straight to the booking desk for the show onboard only to find that there were no shows to book, they had been cancelled!! They were only doing one of the shows on the last night of our cruise and they were apparently fully booked so we were put on a reserve list. We later found out from our dinner table companions that an email had been sent out about 4-6 weeks before (before we booked) informing them that the shows had been cancelled however MSC continued to sell the cruise after that still advertising the shows! We did however get to see one Cirque show on the last night, by luck I think due to being the second name on the waitlist. It was an excellent show (only 30 mins tho’ and costs at least €15 each). Music played periodically in the atrium area - violin, cello type - fairly subdued never seemed to change and nothing else really happened in this are apart from the captains photos one night. Upbeat Duo sang in the tv studio most nights and were okay but didn’t really get everyone up dancing. They stopped for the karaoke about 10:30 every night. Duo in the pub sang middle of the road stuff, for what seemed like most of the time in fact still sang while football was being shown on the tv. Bellissima lounge was where ALL the entertainment staff were. Main function of this area seemed to be dance lessons, through he day and also slotted into the evening. If you weren’t interested in learning how to samba, rumba or salsa then there was not much else. 2 video trivia’s in 5 days (we like quizzes) and it’s hard going in 6 languages and several ‘games’ which mostly involved joining a huge queue up the promenade to throw corks or balls at a target. For this to be the main entertainment hub of he ship it needed to be much,much...much bigger with many more seats. Music always the same and not the party type for just getting up for a dance. White party did spill out onto the promenade one night and was a good atmosphere but again not really the usual party songs, duo from the tv studio sang and were very good but during their rest we had more let’s learn dancing in ‘5 very very eeeasy steps’. PINK show one night in the theatre was good but only 35 mins. Singer next night and mime artist on fourth were fair but only 35 mins. A magician did one morning show on the second day and he was okay but the theatre production was shocking, not sure if that’s why he didn’t appear again. Theatre doesn’t seem to get used during the day, don’t know why, and the Bellissima band, singers and dancers have an easy ride, looks like they only do one night a week!! Production team are in need of a fair bit of practice! Also, 5 day cruise and we still don’t know who the cruise director is! I think he must have been the guy who stood up and introduced the theatre acts - in 6 languages, but he never told us who he was. Generally we just felt there was not much to do on this cruise, we usually find ourselves planning sea days and evenings around all the different shows and planned entertainment on board and this just isn’t what happens on MSC. There just isn’t enough going on and certainly not enough variety. I think one reason is that everything has to be done in 6 languages and that just kills the atmosphere. All in all a nice ship but not nearly enough attention to entertainment or cruise experience. Too much emphasis on having to pay extra for so many things, even the poolside ice cream. MSC are not for us. Read Less
Sail Date March 2019
Where to start with this one! A brand new ship with all the hype and excitement about it being the most beautiful ship in the world etc. Well it’s rather far fetched to say the least! Admittedly check in was very easy, and we got ... Read More
Where to start with this one! A brand new ship with all the hype and excitement about it being the most beautiful ship in the world etc. Well it’s rather far fetched to say the least! Admittedly check in was very easy, and we got straight on to the ship with total ease! But that is as far as it goes with the MSC Bellissima experience! We get to our cabins and my goodness they are narrow! The wardrobe is beyond a joke! Literally a single wardrobe! How on earth people who are on extended cruises will manage, I have no idea! And not even a cheap plastic pen left for us to be able to fill in the breakfast order form! Nothing, and I mean NOTHING special was done to make the guests feel excited about being on an inaugural voyage on a brand new ship! All the focus seems to be on how much money they can claw back out of you on board! Don’t waste your money! To save time I’m just going to list the problems! -don’t waste money on spa day pass! It’s overpriced and tiny for the size of the ship! And it gets packed by all the yacht club members who get to use it for free! -breakfast is the worst experience ever! People grabbing food! -shows are ghastly! And I mean atrocious! -all the hype of cirque du soleil and they didn’t perform once! -staff and officers taking up spaces in passenger areas, using phones etc! -captain didn’t speak to passengers once over PA system regarding the change in itinerary due to weather! -entertainment in general is terrible. There’s literally nothing going on! The hilight seems to be the cringeworthy dance classes that they do every day in the Bellissima lounge. Added to the fact there are like 20 creepy staff to try to force you to dance! -dinner in the complimentary restaurants is very slow and reminiscent of school dinners! - playing club music incredibly loudly in the pool deck at 8am! - physically inpossible to do a complete lap around the ship or go to the very front and watch sail in. The very front is reserved for yacht members only! So disappointing when I personally come on a ship in order to walk around and take in the views ! -bars on the ship seem to be just tables and chairs placed along the sides of the ship, with the millions of shops selling the same thing! However the gym is very good and the only place where I found the staff to be very friendly! Also, the dome ceiling is very cool! It does make a great impression on that side, with the ceiling shows. On the whole I really do think that MSC need to rethink this ship and how they deliver the kind of service that it should be getting. Would not recommend this ship Read Less
Sail Date March 2019
It would have been five star but as per maiden voyages in general, the start was a little rocky (in all ways) as the crew and ship got bedded in. We had to miss out onr first port call due to the wind and strong swell and the ship rolled ... Read More
It would have been five star but as per maiden voyages in general, the start was a little rocky (in all ways) as the crew and ship got bedded in. We had to miss out onr first port call due to the wind and strong swell and the ship rolled a bit, leading to much smashed crockery and glasswear but the crew smiled on. The ship is magnificent. Zoe, the much hyped in cabin cyber assistant was pretty useless except as a bluetooth speaker. We were in Yacht Club and had the biggest TV ever, but very little to watch on it in English and unlike other lines we cruise, it was hard to find anywhere showing a watchable football match at any time on a TV. Why the italian sport channel on the TV was obsessed with basketball escapes me. Celebrity shows a sports channel on TV that shows football. We loved the Pub and the galleria dome shows were jaw dropping. The Yacht Club staff were all superb and special mention to Raj of the concierge who was so helpful. The girl running the champagne bar in the main ship also deserves special mention. Read Less
Sail Date March 2019
Beautiful ship with a lovely balcony cabin. Staff very accommodating and friendly especially Alfredo in the English bar Also a South Korean waitress called Lee in pool area alongside Illiones in main restaurant. Food to a very ... Read More
Beautiful ship with a lovely balcony cabin. Staff very accommodating and friendly especially Alfredo in the English bar Also a South Korean waitress called Lee in pool area alongside Illiones in main restaurant. Food to a very good standard and selection alongside fantastic entertainment cirqe de soli very good also on board entertainment Great choice of off board activities and ports Cabin staff friendly and professional Water slides wow Great ship for children lots of activities Drinks to a very good standard and value for money Great choice of shops on board Speciality restaurants fantastic Beautiful staircase Great fellow travels onboard Friendly atmosphere all around. Clean ship Good decore used in ship Cool led ceeling Nice pools and spa facility's Breakfast food fantastic Good coffee and soft drinks Overall good ship with fantastic staff Would cruise with msc in future Do not hesitate to book with them will not be disappointed Read Less
Sail Date March 2019
Such a shame the reality didn’t live up to the hype! Ship looked magnificent, embarkation was great, quick and painless. Found our cabin easily, bags arrived swiftly - all good so far. Our balcony cabin was modern, contemporary ... Read More
Such a shame the reality didn’t live up to the hype! Ship looked magnificent, embarkation was great, quick and painless. Found our cabin easily, bags arrived swiftly - all good so far. Our balcony cabin was modern, contemporary design with thoughtful storage and a comfy bed. Bathroom was very small but, you know what, it worked just fine. Nice big desk and a large mirror, with Zoe standing proudly to attention on the corner of the desk. However, she was less than useless, unless you think that “ask a crew member or customer services” represents a helpful answer. TV was a good size well located, however had nothing to watch, 2 English speaking channels, I know I don’t cruise to sit and watch tv, but come on MSC. OK, the ship looked great, however the service was dire and the customer service staff would say anything to fob you off. Don’t blame the individuals - distinct lack of visible leadership, to help and manage staff. Never say nor even heard a single word from the Captain, did the PA system not work Restaurant food quality was just OK, with untrained staff were doing there best, it could take more than 45 mins between courses, ok if you want to spend 3 hours at dinner I suppose. Like all other staff in positions of authority, the maitre d would nod and apologise but actually do nothing to make it better. There was little or nothing to do during the day unless you wanted to learn to dance. Thankfully the sun came out when we got to Lisbon. Lack of staff meant that several venues never opened during the cruise. Could it be that there was not enough accommodation for staff because the cabins were all occupied by, shipyard staff, engineers, technical people, project people, cirque staff and a host of others onboard to make sure things were finished or working properly - just a thought! Entertainment onboard wasn’t west end quality, but you know it really wasn’t that bad, I enjoyed most of the shows that I went along too. the theatre, mind you is far too small for a ship of this size, so everything has to be booked, via the MSC for me app which was very good and easy to use and also didn’t need a WiFi package to access and use it Wow, MSC must know take the cruise line champion crown for trying to squeeze more revenue out of the every passenger onboard. It felt like everything was extra and the cost of some items were huge. 38 euro for a steak in Butchers Cut, you could easily rack up, pardon the pun, over 100euros having dinner!!! It’s not the big lump of steel that will make customers keep coming back to MSC its the customer service and experience which without significant refinement will encourage passengers to spend there money with other cruise lines. The voyagers club (returning passengers) welcome aboard party took place almost a week into the voyage - how does that make sense? The maiden voyage should have been special but it felt more like a shake down cruise with a ship that wasn’t ready Read Less
Sail Date March 2019
MSC Bellissima Ratings
Category Editor Member
Cabin 5.0 N/A
Dining 4.5 3.4
Entertainment 5.0 3.2
Public Rooms 5.0 3.7
Fitness & Recreation 4.0 N/A
Family 5.0 3.6
Shore Excursions 4.0 N/A
Enrichment Activities 3.0 N/A
Service 4.5 3.5
Value for Money 4.0 N/A

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