1. Home
  2. Cruise Lines
  3. Costa neoClassica Review
  4. Costa neoClassica Cruise Reviews
5 Helpful Votes
Sail Date: February 2018
I read some terrible reviews and ignored them. That was a big mistake. This company is bordering on a criminal organisation A complete rip off. They lie about everYthing and try to extract every penny from you. THEY EVEN CHARGE FOR THE USE ... Read More
I read some terrible reviews and ignored them. That was a big mistake. This company is bordering on a criminal organisation A complete rip off. They lie about everYthing and try to extract every penny from you. THEY EVEN CHARGE FOR THE USE OF A TABLE TENNIS BALL! They cut corners everywhere and have missed out several tires of management resulting in on deck chaos. No customer care and no concern. Very average food and entertainment and they try to charge for everything including water. We bought a bottle of water and were charged 9 Euros. There is no shop on board so you can't buy basic medicines sunh as headache tablets or indigestion tablets. You have to go to the on board doctor and are charged 64 Euros for the visit! The officers are massively arrogant and will not address any customer complaints. DO NOT USE THIS COMPANY EVER. Read Less
Sail Date: February 2018
We had an insurance conference. Sailed out of Mumbai till Cochin for 3 nights. From the welcome till departure everything was seamless. Thomas Cook employees were also coordinating with the Italian staff. We also had a lot of Indian ... Read More
We had an insurance conference. Sailed out of Mumbai till Cochin for 3 nights. From the welcome till departure everything was seamless. Thomas Cook employees were also coordinating with the Italian staff. We also had a lot of Indian staff to manage 300 of us. The main meal was a buffet in Al Fresco and we had a choice with Tivoli where we had a sit down dinner to be booked a day in advance. With the Piu Gusto card we were allowed to consume limited drinks and starters. Our Porthole room on the 6th floor was spacious and a comfortable bed and bathroom. My only regret was the dinner options were over at 9;30. So after the crazy parties we had each night we had no food to gorge on at the wee hours. I feel if they are serving alcohol, they should have an all night restaurant. The staff were always attentive, eager to serve us, even though the ship is old, it was the service that stood out. Read Less
1 Helpful Vote
Sail Date: February 2018
We wanted to see India but were concerned about the pollution so thought this cruise would be the best way. We were in Mumbai for 3 days before embarkation to explore the city. Boarding the ship went well. We spent one night on board ... Read More
We wanted to see India but were concerned about the pollution so thought this cruise would be the best way. We were in Mumbai for 3 days before embarkation to explore the city. Boarding the ship went well. We spent one night on board ship then took the ship sponsored trip to Agra to see the Tai Mahal. That trip was very rushed. and we almost got left in the Delhi train station on the way to Agra but the guides found us. We saw the Taj Mahal and then the Fort at Agra, then some shopping. It would have been a better trip just to have seen the Taj Mahal, all else was really an anti-climax. The drive back to Delhi from Agra was very tiring and long (5 hours) due to the traffic. The flights, both to and from Delhi were with GoIndi and they were good. We stayed at The Raddison in Delhi and it was nice. The cabin on board the ship was dated but comfortable. We had a really nice cabin boy named Stanley who took excellent care of our cabin, and spoke good English also. The food in the main dining room was very poor. Did not have anything that we really liked. The food in the breakfast area, the La Trattoria, was good. It also had a buffet for lunch and dinner that was fairly good so we tended to eat there for most of our meals. The Al Fresco Cafe was a nice place to eat also. You could get your food from the buffet and sit in the Al Fresco Cafe enjoying the outside. Did not participate in activities on board. We were told that everything was in English but it was not and when English was spoken sometimes it was very hard to understand. We did buy the drinks package and that was well worth the money. In addition to alcoholic drinks it allowed you to have wonderful non-alcoholic drinks at any time. These drinks were really good. Took other trips from the boat. Some were better than others , again because of the language. The trip to Cochin was a tour of the area and churches. We found out later that V. DeGamma was buried in one of the oldest churches there but our guide was on his phone for most of the time we were in the church so didn't point the burial place out. That would have been interesting to see. The guide in the Goa area was very knowledgable and spoke well. Kept us on schedule. The service was good. Most of the Indians and Filipinos who worked on board were very conversant in English. Really liked out bar server, Raquel who remembered our orders. The disembarkation went well. We booked out own taxi back to the hotel but the Costa representative stayed with us to be sure it worked out. Read Less
1 Helpful Vote
Sail Date: January 2018
I was in same group as MchrisD and would echo everything that was said. In addition, I pre booked bought a drinks-package Pranzo & Cena for €237.86 which entitles you to wine and beer only at lunch and dinner times. On getting on ... Read More
I was in same group as MchrisD and would echo everything that was said. In addition, I pre booked bought a drinks-package Pranzo & Cena for €237.86 which entitles you to wine and beer only at lunch and dinner times. On getting on cruise, Costa offered a package of 6 bottles of wine and 7 bottles of water over €113 cheaper. I asked to change but they would not let me. The wine on the Pranzo package is truly awful. So my advice to everyone, do not pre book, there is no advantage I wrote a complaint while on the ship which was totally ignored. I followed this up via e mail, only to be informed curtly that the bar manager was right in refusing to swap, there was no explanation. It’s very poor customer care. This is only my third cruise, but would not recommend Costa. The organised trips are ridiculously expensive, undertake some research prior to you trip so you know what you want to see (the Costa itinerary can help) and negotiate with the taxi drivers waiting outside the docks. On the positive side, the cabins are reasonably spacious, and clean, showers hot with good enough power. I visited the gym which was on deck 11 bow end with lovely views, the equipment was in good working order. (but there was a sometimes a lack of stationary bikes due to some passengers hogging and slowly cycling for an hour, despite notices limiting use to 20 minutes.) There were no fitness classes provided. The staff are very polite and hard working. Read Less
4 Helpful Votes
Sail Date: January 2018
The cruise from Mumbai, to the Maldives and to Sri Lanka and back seemed ideal. I love cruising and India and this cruise was January a good way to get away form the cold in UK. I booked through a cruise company not directly. The ... Read More
The cruise from Mumbai, to the Maldives and to Sri Lanka and back seemed ideal. I love cruising and India and this cruise was January a good way to get away form the cold in UK. I booked through a cruise company not directly. The initial concern was a visa. Ringing Costa to ask for advice I was told they didn't know if I required a full visa or not (In fact a full visa is essential). Checking in in Mumbai was an on shore trail from one counter to another a shuttle bus to the liner. No warm welcome just a pointer to my cabin on deck 4. The cabin was one of the better things of the cruise. Décor was tired, but the safe worked well, the water in the shower always warm and linen changed regularly. However not even a complimentary bottle of water waiting for me. Food was a cross between Italian and Indian. The choice in the formal dining was not good but in the self service buffet it was fine. However the counters are far apart and if you require toast with your egg you have to walk at least 50 yards! Coffee only freely available at breakfast and at afternoon tea, at all other times it had to be bought. Water had to be purchased in the dining room if you required it with your meal. No coffee served at the table after dining. It is the first cruise I have been on where some food was not available free at all times of day. Therefore returning to the ship after being ashore may mean you have to wait until the next time food was available. The passengers aboard are from many countries therefore entertainment had to allow for this. The dancers and visual shows were well done. Other activities had to be conducted in several languages therefore doing quizzes etc was prolonged. The ports visited (apart from Goa) were cities. I was disappointed not to see anything of 'real' India. The cost of the excursions was prohibitive. Being prepared to book independently we saved three quarters of the excursion costs. The time ashore was very short. This was my thirteenth cruise and the first one was not alolowed to go on the promanarde deck! When I question at reception I was met with a blank. Overall this was a bad experience and I shall never go on a Costa cruise again. Read Less
2 Helpful Votes
Sail Date: December 2017
This was my 4th cruise and my first with the Costa line. Will also be my last cruise with this line. The ship was small and we knew this, but the restrictions placed on teenagers was not acceptable. They had the option of one pool ... Read More
This was my 4th cruise and my first with the Costa line. Will also be my last cruise with this line. The ship was small and we knew this, but the restrictions placed on teenagers was not acceptable. They had the option of one pool (small) and no Jucuzzi, unless they were 16 plus. What were they supposed to do, so it was boring on cruise days . Not even allowed to use the gym. The ship felt grubby and dated. The crew is part of the experience, and we found especially the reception staff to be rude , abrupt and unhelpful. Sewage smell on the 4th floor that they could not get rid of. There was were two free eating areas. One classy Resturant and one Buffet type eating place. Food was tasty and fresh but everyday the same. No variety. Also too many pork dishes. Not for the religious conscious. The other eating places you had to pay for. Why we had to pay extra for Pizzas when it is an Italian line. Teenagers and kids love Pizzas so how hard could it have been to provide this. They could not even serve ice cream on deck on hot cruise days. In fact there was nothing extra to say this cruise was WOW. In fact you pay for everything outside eat times. water included. When all in Euros , it becomes costly for South Africans. To automatically bill your account in Euros for tips at the end of the cruise is a cheek especially when they were undeserving of a tip. Maybe this is why no effort is put in because they know they getting it anyway. No kids or teenager entertainment, only midnight disco. Senior Staff generally not obliging. . Theatre entertainment ok . Once again no WOW. Activities generally all in Italian so hard for other nationalities to participate. Anyway we made the most of it and we enjoyed the family get together and the ports. We made tan effort to create our own fun and entertainment. we used our own contacts for shore excursions because the ones arranged by the ship were just to expensive. We will definitely not do another Costa cruise . Language and culture to big an issue . They were seldom accommodating. Read Less
4 Helpful Votes
Sail Date: November 2017
I had recently been on the costa neo classica . Not a good experience as it is not indian friendly and the food is terrible , mostly frozen stale and half cooked or half baked. They cater to italian delicacies and totally ignore the needs ... Read More
I had recently been on the costa neo classica . Not a good experience as it is not indian friendly and the food is terrible , mostly frozen stale and half cooked or half baked. They cater to italian delicacies and totally ignore the needs of other country specialties. They ran straight into the ockhi storm and had a rocking ride from day one. They expect guests to pay for water every time which is not indian culture. They also have a racist attitude towards indians where in we contribute a lot better to the world in general. When they are not indian friendly why do they want to do india ?? The entertainment was also pathetic except for the yuri and edita show. The shows are also in the evening and nothing to do in the morning hours when they sail. The games conducted are also pathetic. Total waste of your hard earned money unless u want to waste it. Read Less
2 Helpful Votes
Sail Date: November 2017
From the moment you get to the port in Mumbai there is total confusion and chaos. We have been on about 30 cruises and this ship is the worst we have ever been on. The rooms are mediocre and unexceptional. There is no thought put in ... Read More
From the moment you get to the port in Mumbai there is total confusion and chaos. We have been on about 30 cruises and this ship is the worst we have ever been on. The rooms are mediocre and unexceptional. There is no thought put in as to how to make it inviting. The ship looks "tired" and in need of some rejuvenation. There is nothing exciting going on and, quite honestly, the crew couldn't care less. The entertainment is nonexistent. I actually walked out of a show which is something I have never done. The food was a disaster!!! The same old food everyday. Full disclosure - we only ate in the buffet lounge and the only bright light was one of the supervisors - John, who is the sweetest young man and only wanted to make us happy. The only time you get coffee and tea is at breakfast and NOT with any other meals. If you want coffee or tea after lunch or dinner in the buffet lounge, you have to pay about 3 euros. I just felt that they tried to squeeze as much money out of the passengers as possible. You also have to pay for room service which is something we have never done before. The one side of the buffet was Indian foods and the other side was so bland and boring, I sometimes went hungry which has never happened to me before on a cruise. There was plenty of pasta, bread and dreary deserts which doesn't give weight conscious travellers any options. If you wanted pizza, you had to go to the pizza cafe and PAY!! There is no thought put into to making the food exciting and different. The one time we ate in the dining room, the waiter took no time to explain the items on the menu. He just wanted us to order and get it done with. I understand that Costa Cruises is based in Italy but they really don't care about travellers from other countries. The shore excursions were not very exciting and quite expensive. We travelled once with Costa cruises a few years ago and swore never again but there are no other cruise lines that do the southern India and Maldives route. I was disappointed in the Maldives and would absolutely recommend you save your money and go to Tahiti, either on a cruise which is AMAZING or stay on Bora Bora or Morea. Read Less
Sail Date: September 2017
After reading previous reviews I was slightly worried what to expect from this ship but I was pleasantly surprised. I went on this cruise with my partner for 6 nights to Greece and Italy. We got on the ship at Bari. Embarkation went ... Read More
After reading previous reviews I was slightly worried what to expect from this ship but I was pleasantly surprised. I went on this cruise with my partner for 6 nights to Greece and Italy. We got on the ship at Bari. Embarkation went very smoothly and quick. The ship itself was smaller to what I have previously been on but still a good size. It was clean all over and comfortable. There was a range of activities everyday such as quizzes, dancing and games. The service was amazing all the staff were friendly, polite and very hardworking I couldn't fault it. The cabin was very spacious and we were upgraded to an outside cabin. We had the early dining time of 7.30pm which suited us well. The food was really good and the service was amazing. The show in the evening was good. As the ship is Italian it was the first language and very italian centered and mainly italians on board. The ports we visited were all beautiful places but some were very busy due to several cruise ships in port on the same day. Disembarkation was easy and straightforward. I do prefer English speaking cruises but still enjoyed it. Overall we had a lovely time and it was excellent value for money. Read Less
Costa neoClassica Ratings
Category Editor Member
Cabins 3.0 3.4
Dining 3.0 3.2
Entertainment 3.0 2.5
Public Rooms 3.0 3.2
Fitness Recreation 3.0 2.6
Family 2.0 2.6
Shore Excursion 3.0 2.6
Enrichment 3.0 2.4
Service 3.0 3.7
Value For Money 3.0 3.0
Rates 4.0 2.8

Find a Cruise