12 Helpful Votes
Sail Date: July 2018
We have just returned from a fabulous 14 day Mediterranean Cruise on Marella Explorer – our 10th cruise and second with Tui Marella. The crew were welcoming and hospitable from the Captain to the young man from Jamaica who was cleaning ... Read More
We have just returned from a fabulous 14 day Mediterranean Cruise on Marella Explorer – our 10th cruise and second with Tui Marella. The crew were welcoming and hospitable from the Captain to the young man from Jamaica who was cleaning toilets on decks 5/6. The staff go out of their way to build a good rapport and to make you feel valued, particularly in the Squid & Anchor!! We enjoyed the size of the ship and found it so much better than the extra large super liners than we have experienced in the past, particularly on tender days. The entertainment was varied and high quality as was the food in all restaurants. Our junior suite had an amazing view, extra large balcony with hammock. By comparison, this cabin would have been so much more expensive on other ships. We very much enjoyed the excursions and the 12 port stops out of 14 days. The contrast of cities, beaches, towns was just perfect. Negatives – there was a slight sewage aroma which occasionally filtered into our cabin. However this was not too much of a problem as to spoil our holiday. Pricing – we enjoyed our Caribbean cruise in April 2017 so much that we booked this holiday on return. However, in March 2018, we checked availability and we could have bought the identical cruise for £600 cheaper and there was full availability. We therefore believe that there should be a price promise recognition for those who book particularly early. We have earmarked a cruise for 2019 but will not now book this until next year. All in all, we are very much looking forward to booking another Tui cruise. The All Inclusive is most definitely a plus. Read Less
10 Helpful Votes
Sail Date: July 2018
We were first time cruisers on TUI (now Marella) Spirit last August and were both absolutely smitten. I think after a couple of days we were hooked, and after the two weeks were up we were ready to book the next, this one – departing at ... Read More
We were first time cruisers on TUI (now Marella) Spirit last August and were both absolutely smitten. I think after a couple of days we were hooked, and after the two weeks were up we were ready to book the next, this one – departing at the end of July 2018. We used or local TUI store and were sold this two week back to back on Explorer. This time we decided to take our 17 year old with us as she would really have. We paid adult price for her as she is 17 and had a cabin to herself (she was classed as a single traveller, she was issued with an adult cruise card and even had the note left on her bed inviting her to the single travellers reception.) Arrival in Palma was slick, as was boarding, it was very soon apparent that this ship had far more technology than Spirit, more reliance on it! The ship is quite big although it's still dwarfed by the likes of the Aida Prima and some of the MSC liners, it is plush in places. I'm aware that one reviewer picked up on things like scratches in the lifts, yes they're there but they didn't detract from the sparkle that this ship has. The food is great, we feel that some of the restaurants are still struggling at busy times possibly because the staff are all so new, but the food quality is fabulous as was the service of most of the staff, so good that we tipped one or two as they really did go above and beyond what was required. We ate in Latitude 53 most nights, Vista (the Italian) one night and tried on another two occasions, each of those times the wait time was just too long and so we returned to Latitude 53. Breakfast was taken in the self-service (Market Place), the selection of food is good with English cooked breakfast, continental, freshly prepared omelettes etc. fruit and cereal always on offer. The only downside to the Market Place at breakfast time is the queue and the seating. Breakfast in Latitude 53 is a much more civilised affair however the choice of food is not available. The cabins are well appointed and clean, we had an inside to keep the costs down, three of us for two weeks has cost more or less £7000! Had we travelled without daughter we would have had an outside cabin, we would not have an inside cabin again just because they are so dark! We did not notice much sunbed hogging, although we did see some belongings removed after beds were ticketed. TUI should operate the same procedure in some of the bars! We didn’t upgrade to premium as personally we have no need to. The drinks selection is adequate. There have been some issues and things that don't sit right with us: Over the first five days we experienced a series of minor problems... each of these took time out of our day to sort. Wrong people allocated the wrong cabin, boarding cards not working to open our cabin door on several occasions, my debit card swiped but receptionist added my husband's name as card holder, bank subsequently declined (quite right too), safe would not open and had to have someone in to sort this -- twice initially and then again at the end of our first week. When I complained about the series of minor issues the receptionist clearly thought all of our issues were amusing! This was subsequently escalated to the General Manager who felt that a bottle of wine would fix this. The excursions are very expensive (this is common among all tour operators I know). Please be careful! We were made aware of a family group who booked to go to Camp Nou in Barcelona – parents and a young child in a buggy. They were charged by TUI for three… Children under five go into Camp Nou FREE! The premium restaurants are all expensive when you consider this is an all-inclusive ship... the "supplement" is between £25 and £35 per person. You may think different but to me, that's not a "supplement", that's paying for the meal in full! If it really is a supplement then are we saying that steak and chips in Surf & Turf costs well over £50 a head? Despite paying an adult fare for daughter, despite her boarding card starting that she is on here as an adult we had one waitress try to give a 17 year old a baby plastic beaker and straw for a glass of coke. When questioned the waitress advised that daughter was "under age", we had ordered “a coke!!!” I should point out that my daughter doesn't drink alcohol so no comments about legal age limit please. Entertainment is confused to say the least. The cruise director, Matthew, was only really seen on TV and seemed to spend his time promoting Champneys. If comparing the entertainment team to Spirit, then Spirit is first rate and Explorer is dreary. The resident band, The Collective seemed to have more rapport with the guests. Structured entertainment seemed to be nothing more than quiz after quiz punctuated with bingo and the standard sail away parties. We didn’t use the casino which is located between the Indigo Bar and Night Club. We did watch one or two games, we thought it was noisy with hustle and bustle. It appears that despite the signs children are allowed into the casino area. Broadway show was generally very good, some of the jokes from the comedians were recycled, but not the less very well presented. This is very much a family ship and not what we were sold. I did query the family element with our travel agent before we paid the final balance but were assured it would not be overrun with small children (my husband is a school teacher and during our holidays he likes to be away from children), however this was not the case. Whilst we observed a deal of children behaving well there was of course the contingent who were unruly and allowed to be so, the late adult entertainment (another form of quiz) being overtaken by a seven year old – yes, I am sure your son is cute but this is adult time! However, in short we're had a good holiday. We will not be cruising on Explorer again, we may consider Explorer 2 (adults only) although we are also considering that market. Read Less
15 Helpful Votes
Sail Date: July 2018
Spent a week on the Marella Explorer at the end of July/beginning of August with my partner and our youngest (aged 9) and, all in all, had a good holiday. I have had two cruises with Marella previously which I had enjoyed - this one was ... Read More
Spent a week on the Marella Explorer at the end of July/beginning of August with my partner and our youngest (aged 9) and, all in all, had a good holiday. I have had two cruises with Marella previously which I had enjoyed - this one was not quite as good as these previous ones, but was still enjoyable. Firstly the positives: Embarkation and disembarkation were smooth and quick Ship well laid-out and easy to navigate Cleanliness of cabin and general areas very good and housekeeping attentive All staff friendly, polite and helpful Kid’s club very good All the shows in the theatre (bar one that did not work well at all) were very good Bands/musicians excellent Bar drinks/service excellent and inclusive drinks more than plentiful in choice Availability of sun loungers/hammocks good (especially on upper decks above pool) apart from sea day when it did take some time to find somewhere. Plentiful supply of water dispensers around ship very useful Proper shower screen instead of curtain Loved the cream teas! Now for the negatives: FOOD: – In general the food was not as good as we have had on previous cruises (included Marella Discovery and Marella Discovery 2). It was acceptable, but nothing particularly special and seemed to have been tailored for a bland, “safe” palate (on one occasion we ordered the “vindaloo” which was nothing more than a risotto with no spice or any heat at all – it would not even have passed as a biriyani!). The buffet had a good selection (but not as varied or extensive as previous cruises and again, fairly bland) and the ice-cream machine rarely worked properly as it was not freezing correctly. In addition on days when we returned from trips sometimes they were in the middle of changing from one meal to another so vast areas were shut with little choice of anything to eat. The pasta/pizza/tapas restaurant was mediocre and limited (although the idea of selecting ingredients for your pasta/pizza was an interesting concept). The snack shack sandwiches were OK but the salads were mainly lettuce and the burgers and hotdogs of very cheap quality. The menu selection in Latitude 53 was pretty limited (and two of the items were exactly the same every night) and most of the starters were very small portions, more like an “amuse bouche”. At Vista (the Italian) they offered the same, fairly uninspired, menu for 3 nights then changed it for the last 4 – the Italian on both Discovery ships is much better, with more selection, more courses and more changes) so we did not even bother eating here. I got the impression that they were pushing people to pay extra to eat in their speciality restaurants (as they were constantly plugging this over the tannoy system and in the Cruise News) and I believe that is why less effort was given to the inclusive restaurants. In addition the inter-active screens did not display the correct menus for the 2 waiter restaurants – it always showed the menu from the day before, which was of little use (I used to use this a lot on previous cruises to decide where to eat) They did not even display the menus outside the restaurants (again on previous cruises they were outside) so every night I had to go to the restaurants as they was opening to ask to see the menus (by the end of the cruise Latitude 53 was putting some menus out on a table in front of the restaurant about 15 minutes before it opened so people could have a look). The service in the main restaurant on our first two nights was ridiculously slow – on the first night it took over 2 hours to be served 3 courses (we missed nearly all of the show due to this), in addition to which our deserts (which should have been hot) arrived virtually stone cold – on the second night it took almost 2 hours to be served 2 courses so we decided to skip the 3rd course so that we could dash to the theatre just as the show was starting. Both these nights we were at the restaurant at 6.45pm (we did not really want to go any earlier as it would be too early to eat and by the time our son came back from kid’s club at 6.30pm, showered and got changed this was the time we could go). Another annoyance was that my partner asked for Peronni on the first night (which was freely available at all bars and was also brought round during the day on trolleys and is included as part of the all-inclusive) but was told they did not have any in the restaurant. He told them that the bar (literally opposite the restaurant) served it so could they not get one from there – they said they would check and after about 20 minutes my partner asked again and finally a further 15 minutes later they brought him a bottle. On the second night the same thing happened and my partner said it would be quicker for him to have just got up from the table and walked to the bar himself. By the third night, as there was a Barbecue on the pool deck, we decided we would try that as it might be quicker. Yes, it was quick, but all the food was stone cold (I mean everything – totally cold) even when new items were being put out they were already cold by the time we put them on our plate and sat down!! (I did complain about the service and cold food – see further down review for the ship's reaction). SOCKETS IN CABIN– there was only one socket (two if you unplugged the kettle and balanced your item on the tea/coffee making items) which, for a cabin for 3 of us, was really not enough when trying to charge phones, i-pads, kindles, cameras etc. DRESS TO IMPRESS – so few people bothered which made it a real shame as we really enjoy this night. The main restaurant had some people in ball gowns, cocktail dresses, three piece suits, tuxedos and even dress kilts, whilst others were just turning up in casual shorts and t-shirts! Firstly Marella/Tui should maybe make people aware of this night prior to their holiday by including a note about this before people leave the UK or add it to the information they provide or even send an email (I spoke to two families who had never been on a cruise before and they had no idea that there was a formal night and had not brought anything with them. They both said that, had they known, they would have loved to have packed something special to wear). Secondly, seeing as the main restaurant is on two floors, why can’t the staff direct those in formal attire to one floor and those in casual dress to another? My partner was in tuxedo and bow tie, my son in three piece suit and bow tie and I was in cocktail dress, so we felt a little uncomfortable as several of the tables seated around us were in t-shirts or casual polo tops! (I would suspect that, likewise, people turning up in casual day wear might feel awkward seated amongst people in full Black tie attire!) KID’S CLUB DRESSING UP PARTIES: This also applies to the kid’s club as there was a fancy dress night and also a super heroes night (had we known in advance we would have packed something for him to wear – as it was I did not bring him any fancy dress outfits!!). BRIDGE TOUR KIDS CLUB; this was my son’s 3rd cruise and both times before he has not made the bridge tour, as we had been off the ship on booked excursions, so he was very keen to do it this time. Therefore, on the first day when I registered him I asked about the tour and was told that a note would be put on the door to inform us of when it would take place. We checked every day, but saw no note so no idea if this ever took place – he was a little disappointed. REPEAT CRUISER'S DRINKS NIGHT: the cruise news asked for anybody who had sailed before with Tui to contact the reception. I did this and my name and cabin number were taken and I was told we would be invited to a drinks party with the Captain near the end of the week. I asked if they knew which night but was told I would be informed by way of an invite. We waited for an invite and by the last night had not received anything. When I went to investigate I was told that they did have our name but that we had missed the party as it was the night before and that the invites were given to housekeeping to hand out so there was nothing they could do but they would send us “pins” to our room (which we received in an envelope on the last day with a letter apologising) – strangely exactly the same thing happened when I sailed with them last time, when they again forgot our invite!! BILLS: I was charged for a drink that I did not have and had to go to reception to have this removed from my bill - again the same thing happened on my last cruise (so I would advise people to check their statements daily!). As mentioned above, re my complaints, a comments card had been placed in our room so I did fill it in with some positive comments but also mentioned that service in restaurants was too slow, food (in particular at barbecue) was cold and menus on interactive screens were out of date. And, to their credit, the next day I was approached during lunch by a member of staff who thanked me for bringing this to their attention, apologised profusely and said that they were looking into the slowness and that they were trying to work out a way of keeping the barbecue food hot (although I’ve had barbecues on cruises before and they have managed to serve hot food, so they must have experience of how to do this). In addition the following day a note was put in my room to say the head waiter would speak to me regarding my comments (but as I had already had the discussion with another member of staff I did not feel a further discussion was necessary). On the fourth night we finally received excellent service – and I must mention and thank Rajesh, who provided a most attentive, friendly and professional approach – the food came swiftly, the bottles of Perroni were flowing and he constantly checked on us. Likewise, Dimitri, who also served us, was most attentive and efficient. From then on we always asked to be seated in the area staffed by Rajesh and Dimitri and have to say the service for these meals could not be faulted. Also, on the morning before last, as we were in no rush to get off the ship, we ate breakfast in Latitude 53 and the service was swift and attentive and the food hot. We took three organised tours through Marella (which I had booked in advance) which were well arranged and enjoyable. Half-day tour of Pompeii; Inside the Tower of Pisa; Nice tour and little train. The other three days we explored shore on our own. Palma was a bit awkward as there was a taxi strike (although Marella staff did not seem aware and were not that helpful in suggesting other routes into town, they just kept telling us where to get taxis – even though we kept going back to tell them that there weren’t any – we eventually found a public bus). at Palermo we just walked into town and got a taxi back. At Palamos we used the shuttle bus. In summary this was a decent and enjoyable cruise for the money. If they can sort out the temperature of the food, provide a slightly better menu and improve the speed of service provided by all staff in the main restaurants then this would help immensely. Read Less
11 Helpful Votes
Sail Date: July 2018
We have been on a few Thomsons cruises and we decided to go on the new ship the explorer, we had read many reviews on the ship before we went and there was a mixture off what people were saying , we went for 7 nights and had a large ... Read More
We have been on a few Thomsons cruises and we decided to go on the new ship the explorer, we had read many reviews on the ship before we went and there was a mixture off what people were saying , we went for 7 nights and had a large balcony which the cabin was still small but clean , the dress code is more relaxed which we think to relax you were getting people coming in ,in wet bathing suits and sitting down in the dining area, on a night time people were just in shorts and tee shirts which there is nothing wrong in that , but we just think on the night time long trousers . We also found that there is a lot more restaurants where you have to pay a supplement. The Turf & Surf is roughly £28.95 each , Kora La £19.95 each and the Diner club is £45.00 each if you go for the 8 course meal and you get a different wine with each meal which I must say was the best one for us . We were all inclusive, but we find now there are a lot off restaurants where you have to pay which is up to people if they want to to go up market a bit . We also think the dress code is far to relax and I think Thomsons cruises have taken things out that was great ,things like the captains night , the ice sculptures that was on display and the dress code . The entertainment was poor have seen better on Thomsons cruises. But it just what people make it themselves. Read Less
18 Helpful Votes
Sail Date: July 2018
First time we have ever cruised, and we were not disappointed. The whole experience was fantastic, the food was excellent lots of different choices to choose from, the speciality restaurants were well worth the supplement fee that applied. ... Read More
First time we have ever cruised, and we were not disappointed. The whole experience was fantastic, the food was excellent lots of different choices to choose from, the speciality restaurants were well worth the supplement fee that applied. The entertainment was fantastic the crew work very hard, and there is a variety to suit all. The cabin was immaculate on arrival and kept up to the same standard throughout our stay a big thank you to Hobir . Overall we had a fantastic holiday and would recommend Marella explorer, the destinations we visited were very enjoyable. Thanks to Tui for making our holiday so enjoyable, and we are already looking to book another, but for a longer stay, and a big thank you to all the crew on board who word very hard to cater for everyone, and also a big thank you to captain John and his team . Read Less
10 Helpful Votes
Sail Date: July 2018
We always go with Tui on cruises as we have enjoyed the experience in the past. We thought the Explorer was worth a look but were disappointed overall. The negatives were minor in comparison with both Discovery ships but made a ... Read More
We always go with Tui on cruises as we have enjoyed the experience in the past. We thought the Explorer was worth a look but were disappointed overall. The negatives were minor in comparison with both Discovery ships but made a difference to us. On the adults sun deck, some beds were broken, towels were down but no takers as per usual, the back the seat in the show lounge came off as I sat down and only one coffee machine in Lattitude 53 was annoying. We had to walk out a few times to catch the show, as we had waited so long. The food was adequate but not too exciting and the waiters were sometimes a bit ‘novicey’. On the positive side, we always got a bed on any deck, waiter service was good on the decks and our cabin on deck 12 was excellent with cabin staff really helpful. We had sailed with Captain John before and he was as informative about destinations as on past cruises and the entertainments manager was also very good. As it was our anniversary, we went to the Surf and Turf restaurant and it was worth every penny. We won’t go on the Explorer again but will certainly continue on other Marella Cruises in particular, both Discovery vessels. Read Less
9 Helpful Votes
Sail Date: July 2018
1st time cruisers was very wary at first about going on a ship but can honestly say that you would not even know you are moving so smooth.The cabin was spotless and kept that way all week by the hardworking staff .The restaurants were ... Read More
1st time cruisers was very wary at first about going on a ship but can honestly say that you would not even know you are moving so smooth.The cabin was spotless and kept that way all week by the hardworking staff .The restaurants were great market place was busy most of the time but food was excellent ,if you want to pay an extra charge then there are sushi ,surf and turf and others to try we found the all inclusive restaurants were fine for us so did not try them.Entertainment was excellent and the team work very hard to keep us happy pool deck very busy so uf you want a lounger go early .All in all this was a fantastic expierence and we have booked to go on discovery next year so thank you captain John and his hardworking team for giving us a fantastic holiday we will deffo be cruising again Read Less
19 Helpful Votes
Sail Date: July 2018
Cruised with Thompsons many times over the years but decided against sailing again as we felt the standards were beginning to drop. We sailed with Royal Caribbean and Norwegian Epic the last couple of years and due to not been able to get ... Read More
Cruised with Thompsons many times over the years but decided against sailing again as we felt the standards were beginning to drop. We sailed with Royal Caribbean and Norwegian Epic the last couple of years and due to not been able to get our dates we opted for the New Thomsons Cruise Ship mainly with recommendation from the Travel Agent. So Disappointing for paying £3,000 for a weeks holiday on a basic ship.........I have a Diary Allergy and food or help from staff was non existent . The food was basic, and very limited in The Marketplace. Plenty eating places to choose from if you wish to pay supplements but still not worth the money. Some eating areas were set along corridors where people walked passed or children ran through! The all inclusive drinks package was cheap drink, diet coke in a glass full of ice 80%water approx 20% coke. I ended up buying cans of diet coke at a supplement of £1.00. The cabin was roomy and a bigger balcony with chairs, table, sunbed and hammock but the room was still basic. The staff were wonderful at keeping it immaculate. Entertainment was ok, Virtual bands , constant repetitive viewing. Theatre shows were ok but finding a seat was impossible at times and guests were not willing to move to make room for other people. Sunbeds .... well unless you were there at 6am in the morning and dumping your towels then you weren't lucky to find a bed. Policy is ,,,towels will be removed if no one is on the bed for a period of time, that was never implemented. People were even leaving their towels on their bed, going off shore for the morning then coming back onto their bed... !!!! It was a real let down, nothing impressive about the ship...apart from the Captain and the wonderful staff. Marrella Cruises have a long way to go to compete with other Cruise Companies, instead of moving forward they are still living in the times of Thomsons Cruises 10years ago.... I never write reviews and sometimes wonder why people see lots of negatives in holidays but i felt so dissapointed, hax a wasted holiday and were £3,000 out of pocket for one of the worst cruise ships I have sailed on.... Read Less
15 Helpful Votes
Sail Date: July 2018
As first time cruisers we were excited about the prospect of seeing a bit of the med via a family orientated, sparkly new cruise ship. We were disappointed from the start. The welcome was lack lustre and as a result we had no idea ... Read More
As first time cruisers we were excited about the prospect of seeing a bit of the med via a family orientated, sparkly new cruise ship. We were disappointed from the start. The welcome was lack lustre and as a result we had no idea where to go or what to do while we waited for our cabin. Our cabin (a junior suite with balcony) was nice until night came. We were directly above the Squid and Anchor “pub” and our bed pulsated until the early hours to the beat of the music downstairs. After much complaining we were moved for our second week. This time to the tenth floor. This room whilst quieter was slightly smaller and had a much bigger problem. Every day, without fail, the toilet would block..... often while we were out..... the shared vacuum system is horrid and I saw over flowing toilets on more than one occasion. The housekeeping staff were fantastic and extremely hard working, some of the bar staff however (coffee port) were pretty miserable. The evening shows were fantastic and a real highlight!!!! The food was good but the selection could have been better, I’ve been on all inclusive holidays with Tui in the past year with much better food selection. Probably my biggest problem with this cruise though was that it is advertised as All Inclusive..... this is not! WiFi is extra and expensive, drinks before 10 are extra, ice cream..... extra. It just feels like they are trying to squeeze money out of you at every opportunity. Please note this ship is not new, it has been revamped, and well, but it is a bit rough around the edges. The gym is run by Champneys and is the best equipped gym I have ever seen in any holiday resort. Some of the classes cost extra. The 45 minute ‘no leave’ sunbed rule is not enforced and finding sun beds on a sea day is very challenging. This is branded as a family cruise ship but as our kids are at private school their summer holidays start 2 weeks before state schools. The first week we were cruising was mostly adults.....OAPs to be exact and there was a distinct feeling the kids were not welcome. The second week was better but I still heard older people joking how there seemed to be a lot of kids skipping school! In conclusion I definitely think I will cruise again but it’s unlikely we will cruise with Tui..... I will be looking for a higher end cruise with less child intolerant fat old people..... if such a thing exists. Read Less
4 Helpful Votes
Sail Date: July 2018
Firstly do not be sold this cruise as a new ship this ship is over 20 yrs old, but new to the the TUI fleet, I did know this before traveling but didn't expect to be woken up every day with severe vibrations,including at 3.30am be ... Read More
Firstly do not be sold this cruise as a new ship this ship is over 20 yrs old, but new to the the TUI fleet, I did know this before traveling but didn't expect to be woken up every day with severe vibrations,including at 3.30am be scolded in the shower and have a toilet that didn't flush, having the plumber to the cabin twice to check the shower, only to be told there was nothing they could do as we were the last cabin on the run and when other people run cold water we lost ours. This is also sold as an all inclusive holiday but if you want certain drinks you have to upgrade your package we did do this, then when we went to dinner and asked for pink prosecco, we were told they didn't do this drink in this bar what the point of upgrading if you cant get the drink you want surely should be available in any bar. The food was ok nothing special but ok . Service could be a bit slow dinner sometimes being 2.5hrs . The cabin was clean but very noisy with the ship vibrations, and the air condition .The bathroom was poor with the shower being so grubby i wanted to wear flip flops . Read Less
19 Helpful Votes
Sail Date: June 2018
Able to fly from local airport i.e Cardiff was the main reason for booking this last minute cruise.... not been with Tui or Marella as it is now called before and was pleasantly surprised. Cabin on deck 9 was spacious and very clean, Jamie ... Read More
Able to fly from local airport i.e Cardiff was the main reason for booking this last minute cruise.... not been with Tui or Marella as it is now called before and was pleasantly surprised. Cabin on deck 9 was spacious and very clean, Jamie our cabin steward was amazing - great towel decorations too... Embarkation was simple & ship layout was similar to previous cruise we had been on (celebrity) so was easy to get around. Food was great, waiter staff particularly Jessica in Vista were amazing ... nothing was too much trouble and drinks were topped up regularly (Jessica again..) Couple of nights it got a bit hectic and we left early due to long wait for dessert but other than that couldn’t fault it. Entertainment was superb. We heard a couple of rumblings from other cruise passengers that it wasn’t up to much but we thought it was excellent and unlike on previous cruises went to the show every night ... only disappointment was the comedian shipped over from Britain, we left early that night. Only other criticisms we had were that there were too many additional fee paying restaurants, would have preferred to pay more up front and been able to attend each one even for one night & the other are the designated smoking areas in prime spots on the ship... Will probably go with Marella again but only if balcony rooms are available and probably not for a while but all in all a lovely experience Read Less
13 Helpful Votes
Sail Date: June 2018
We chose this cruise as we liked the destinations that it offered and we had previously been on the Discovery. The negatives: The ship was shabby, the handrails on deck 12 had bolts missing from them, one of the large curtains in the ... Read More
We chose this cruise as we liked the destinations that it offered and we had previously been on the Discovery. The negatives: The ship was shabby, the handrails on deck 12 had bolts missing from them, one of the large curtains in the cinema was hanging off, there were large scratches on mirror doors of the lifts, there were scuffs marks on walls everywhere. I could understand this if the ship had not just undergone a refurbishment but it seemed as if everything was rushed to get the ship ready in time. The toilets are horrendous, they block continuously and there is a nasty smell from them. Trip to Barcelona from Palamos - We visited La Sagrada and the tour operator whisked us on foot around the outside of the building in 12 minutes, this was after just spending 15 minutes in a shop where the operator told us they allow us to use their toilet facility. The Explorer comes with All Inclusive drinks as standard - but if you want a bottle of water you have to pay for it. The food was very disappointing, one evening we left the Latitude (sit down waiter restaurant) as the menu was so poor. The positives: The trips to Lucca, Pompeii and Herculaneum were excellent as was the port of Villefranche. The excursion staff and house keeping staff were excellent. Neutral: On occasion we felt intimidated whilst in the entertainment areas but the two shows that we watched were good. We had a large balcony cabin which was spacious but due to technical difficulties the television did not work properly. You could not turn the air conditioning off - it went from cold to hot on a turntable switch which we found very loud. Summary: This one week holiday cost us £3000 which we do not feel was value for money as excursions are on top of this. We will never go on the Explorer again and feel that Tui should be automatically refunding passengers part of the cruise costs as the ship is not up to standard Read Less
14 Helpful Votes
Sail Date: June 2018
We choose to do this cruise as we has been advised that it was family friendly with loads of activities for a three year. Not the case. The ship itself although spotless is a bit tired - I know it has been refurbished but there are ... Read More
We choose to do this cruise as we has been advised that it was family friendly with loads of activities for a three year. Not the case. The ship itself although spotless is a bit tired - I know it has been refurbished but there are areas that are needing a bit of TLC for example the showers needing new screens and not just cleaned, toilet roll holder holes not filled in correctly etc We had a room with a balcony and it was big enough although limited space and storage for three. The first night we arrive the only place opened with the Market Place and that was very limited. In all the food was disappointing particularly if eating here. It is very limited at times and all you can get to drink is milk, water or beer. The other restaurants that we tried including the pasta, tapas and steak are nice and worth waiting on a table. The snack shack at the pool is ok although you soon get fed up with chips. Ice cream should be included in the cost. The entertainment for families particularly with babies and toddlers isn't what we thought. We ended up at the Squid and Anchor every night for a drink and the quiz. During the day there was only the children's club which had a splash pool and some activities. The gym and spa was good a bit of time out and very competitively priced. The pools are very very cold and quite deep along with the fact that children are only allowed in at certain times. It is a nightmare to get a sunbed and even though there is a 45min rule for leaving them unattended I never saw anyone implementing this. The children's pool is a joke and takes you away from the crowd insulating you from any adult company. We had booked trips prior to arrival. When we arrived one had been changed and we specifically asked if it was suitable for us and a pram. We were assured it was. To be honest it was awful we could have done it ourselves for a lot these and had more time to explore. All trips were overpriced and not worth it. There is a lot more I could write about including the rip off cost of Wi-Fi we is extortion but these are the main points. I am very disappointed in the cruise I think it is overpriced and not worth the money Read Less
21 Helpful Votes
Sail Date: June 2018
Both myself and partner Jeanette were on Marella Explorer for western Mediterranean cruise for 2 weeks from June 23rd to July 7th. We were in outside balcony cabin 8071. This was our very first ever cruise so didn’t really know what to ... Read More
Both myself and partner Jeanette were on Marella Explorer for western Mediterranean cruise for 2 weeks from June 23rd to July 7th. We were in outside balcony cabin 8071. This was our very first ever cruise so didn’t really know what to expect. The cruise was for my 60th birthday. At the age of 60 and having done most if not all exotic holidays Caribbean, Maldives, Mauritius so on and so on, this has to be the best vacation yet. Flights, transfers, baggage to your room was ‘military planning’. There was something on board for everyone and the ‘standard’ drinks menu was endless with “all” premium bottled and draught beers along with spirits and wine. No need to upgrade, in fact we both wondered what we were upgrading to. The food was delicious with something for everyone and I mean everyone!! The fish and cuts of meat were delicious (try the lamb shank in Latitude restaurant). Our room was great and cleaned “twice a day” by the two relentlessly hard working duo Lewis and Kate a massive thank you to you both. Kate!!! We already miss your welcoming smile each day. I have got to say that “all” the staff worked hard in whatever role they were working in. Nothing was ever too much trouble so it really is difficult here to name names. I have to say a big thank you to both Yassa and Kostia who were working each evening in the Lounge bar. Kostia served everyone in their turn no matter who they were, something bar staff over here in the UK could learn from. Yassa was very competent and so friendly (I hope that your eye is better now). Lastly but not least we would both like to thank Stevan the waiter on the upper decks for his ‘Outstanding’ friendly tireless service. Lastly but not least, the nightly Broadway shows were of premium UK theatre standard, an absolute well done to all of you for giving us both memories we will never forget. Read Less
10 Helpful Votes
Sail Date: June 2018
Marella Explorer and the crew were absolutely first class. Waiters in the eateries were all very polite, and Geronimo and his merry band were very entertaining. All of the staff were very attentive, always smiling giving a happy relaxed, ... Read More
Marella Explorer and the crew were absolutely first class. Waiters in the eateries were all very polite, and Geronimo and his merry band were very entertaining. All of the staff were very attentive, always smiling giving a happy relaxed, laid back atmosphere throughout, not stuffy at all. Food was brilliant, everything was immaculately clean in all public areas. Cabin was spacious, balcony was a bonus. Make use of the safe ! Everyone was so friendly, and chatted and passed on advice to each other. My advice would be to research and plan excursions before you go, coaches don't have a toilet and can spend a lot of time in traffic queues, restricting sight seeing time. A rickshaw in Barcelona was recommended, instead of bus. Elaine the welfare officer was very helpful, lovely person!! Receptionists weren't always helpful, a little standoffish at times. Latitude and the Market Place were my favourite places to eat. Read Less
8 Helpful Votes
Sail Date: June 2018
Chose this cruise as we had not previously visited some of the ports of call plus we were celebrating our ruby wedding anniversary. I will start with the positives: Cabin housekeeping was excellent. Food excellent and plenty of choice, we ... Read More
Chose this cruise as we had not previously visited some of the ports of call plus we were celebrating our ruby wedding anniversary. I will start with the positives: Cabin housekeeping was excellent. Food excellent and plenty of choice, we chose to eat mostly in the Latitude 53 both for breakfast and dinner as this was waiter service. We occasionally dined in the Italian restaurant Vista for dinner, when we could get in as some nights there was a 45 mins wait. In the self service restaurant The Market Place the food again was good but the restaurant itself seems very dark & gloomy so we used to chose our food and take it through to the Med Bar & Terrace or outside on deck 11. Service was a little slow at times but on the whole not a problem. We really enjoyed the Pasta corner on deck 11 in the Med Bar & Terrace here you choose you pasta, sauce & toppings and it's cooked to order while you wait. We only tried one of the supplemented restaurants Surf & Turf Steakhouse once and this was a good dining experience. Entertainment on board was very good across the ship as were the crew who always had a smile. Now to the negatives: we booked & paid to reserve two cabins on deck 4 mid ship as two of our party had not sailed before and it is always advised to book low down & mid ship to avoid any seasickness/movement. However, the noise in these cabins was horrendous and we were unable to sleep at night due to engine noise, vibrations plus the galley is above and noise from that could also be heard. One night the smoke alarm went off in both of our cabins at 04.10am with a smell of burning cable we immediately rang reception who said they would send up a maintenance man (what happened to evacuating the cabin) he arrived said that he could smell it all along the corridor and he was trying to locate the source. He came back to us about 10 mins later saying everything was OK but we never really received a satisfactory answer to the cause. As typically british we put up with the engine noise for about 4 nights then complained to Reception who said that they would log the complaint and when we went to bed that night to ring them and they would come and listen!! When they did come they agreed that the noise was unacceptable, apologised profusely and we were offered a safe bed for the night, whatever that may be or earplugs!! and they would try & get us another cabin the following day. We declined the safe bed as we had put up with it for days one more night would not make much difference. The following day we waited until 3pm that afternoon as we had not had any communication from Reception so went to ask what was going on. Eventually we were offered another cabin on the same deck which we accepted as the noise was a little better, we could not be offered another deck as they said the ship was full! However our friends had to put with the noise for another night and on threatening to ask for a flight home were offered a cabin on deck 5 forward of the ship where no noise could be heard. This could have been a great cruise but for the cabin fiasco and lack of communication from Reception. I would not advise anyone to book a cabin on deck 4. Read Less
7 Helpful Votes
Sail Date: June 2018
Marella Explorer I’d like to say this cruise was fantastic, we’d been on a Caribbean cruise last year, and hoped this would be as good. I’m pleased to say it was not just as good but actually better. First the positives: 1. ... Read More
Marella Explorer I’d like to say this cruise was fantastic, we’d been on a Caribbean cruise last year, and hoped this would be as good. I’m pleased to say it was not just as good but actually better. First the positives: 1. We had a great cabin on deck 10, it had a large balcony with a hammock, sun lounger and table and chairs, the shower room was lovely, and on the whole it was kept very clean. Plenty of hanging space and drawers for our clothes. 2. The restaurants were clean, tidy and plenty of choice. The dress to impress evening was lovely and we met some really nice people that shared our table. 3. The front of the ship had an adults only area, it was quiet with waiter service, we always managed to get sun loungers, what a bonus. 4. There was a huge screen on the pool deck. Lots of guests watched the football. 5. The excursions were definitely worth the money. We can’t comment on the excursion for Rome as we cancelled it. 6. There was always seats in the theatre, and we attended a few of the shows, they were quite good, 45 minutes was long enough. 7. The food was very good, even fussy eaters would have found something, there was plenty of choice. The negatives: 1. We feel the ship is understaffed, on our first evening we waited 30 minutes for a starter, we were brought the wrong drinks 4 times, we actually felt sorry for the waiters, who were almost running between tables, one of them informed us that he on previous cruises looked after 5 tables, on this cruise he was looking after 13. Often there were only 2 bar staff, with up to 20 to 30 people waiting to be served, it was actually quicker to go into the buffet restaurant and pour yourself a drink. On the subject of drinks, bizarrely all wines, larger and soft drinks were freely available in the a la carte resteraunts, but in the buffet restaurant you couldn’t get a soft drinks, and at the bars you had to pay for water! 2. BEWARE this is not an all inclusive cruise, you have to pay in most of the restaurants , a steak meal on dress to impress evening incurred an additional £100 approx. 3. You had to pay for ice-cream, and coffee in the coffee lounge. 4. To exchange beach towels you had to leave them in your room in the evening when the cabin boys came into check the cabins, usually this was around 6ish when we were trying to get ready for dinner. 5. Items from the mini bar had to be paid for, NOT all inclusive. 6. Children were allowed to jump in and out of the jacuzzis completely unchecked by staff and parents, it stated clearly next to the jacuzzi children under 13 were not allowed in it, children under 16 needed to be supervised by an adult. On one of these occasions one young girl around 4 years old urinated in the jacuzzi, we found this completely unacceptable also their parents whilst sat in the smoking area were passing food to the children. This seriously needs addressing. We did actually complain to reception, they said to call security if it happened again. 7. Our holiday was cruise and stay, our disembarkation was an absolute shambles, as the TUI staff didn’t seem to have any idea, where people should queue for their specific coach. 8. WiFi is very expensive, and you can’t use 3G or 4G on board. On the whole we had a lovely time and have booked another cruise next year. Read Less
13 Helpful Votes
Sail Date: June 2018
This was our 15th cruise with Tui/Marcella and it was the best. It was wonderful to have a door on the shower instead of a wrap around curtain. All members of the crew were great, but as usual the attention of some need a mention. ... Read More
This was our 15th cruise with Tui/Marcella and it was the best. It was wonderful to have a door on the shower instead of a wrap around curtain. All members of the crew were great, but as usual the attention of some need a mention. Jesus,Walito and Tamara in the restaurant and Naren in the Market Place all of whom gave such incredible attention to detail. The ship was great, even better than Discovery2 The cabin was better than any we've had before. The food was super with plenty of choice. The broadway shows were fantastic but as one reviewer mentioned no one came round with drinks while the show was on,our take on that was you could pick up a drink as you walked into the theatre our bring in the drink or drinks of your choice and the show was never spoiled by someone standing in front of you. We found all service excellent. All transfers and flights were good. We are hoping to go on the explorer again this year loved it. Read Less
12 Helpful Votes
Sail Date: June 2018
After a great cruise on Tui Discovery, decided to try Explorer. With it being refitted and rebranded, plus we also were thinking of a Caribbean cruise for early next year. We have cruised with many different cruise lines, including ... Read More
After a great cruise on Tui Discovery, decided to try Explorer. With it being refitted and rebranded, plus we also were thinking of a Caribbean cruise for early next year. We have cruised with many different cruise lines, including Thomsons early vessels, all round the world. Embarkation was smooth and quickly done. The staff were very helpful and we were soon in our cabin, with cabin stewards greeting us. Our luggage was delivered within 30mins. The cabin( 8103) was well outfitted and clean, the shower area was disappointing with a stained sink, corroding mirror plus an unpleasant smell, which we reported, it faded gradually and did not affect the cabin Spent millions upgrading the ship, needed another few pounds spending on the shower area to get it to the same standard as the rest of the ship. The Market Place food was good quality as was the food in Latitude 53. Apart from the second night when the serving and kitchen staff seemed overwhelmed with an influx of a party of 250 people, the service improved tremendously. The Vista restaurant was very busy and it took 3 attempts to eat there. ( It needs to be larger) The entertainment we saw good and professionally done. The excursion to Carcassonne was disappointing, as we did not have enough free time to explore and it was not a cheap trip. The ports of call were interesting, with the exception of Porto Torres, which was a waste of time, best bet is to go on an organised trip to see the surrounding areas. The bar service and choice of drinks was excellent as was the cabin stewards work. Overall we and our friends enjoyed the experience and expect that the odd problems will be ironed out. My wife considered £39 for a wash and blow at the hairdresser to be very expensive. Disembarkation was problem free. We have in fact booked a Caribbean cruise on Explorer for late January next year, so this cruise didn't put us off. Read Less
7 Helpful Votes
Sail Date: June 2018
Booked this cruise as a party of 16 friends who cruise regularly - between us have cruised on Thompson (Marella), Celebrity, Royal Caribbean, Princess and Silver Seas so quite a bit of cruise experience. As a couple we have had 3 previous ... Read More
Booked this cruise as a party of 16 friends who cruise regularly - between us have cruised on Thompson (Marella), Celebrity, Royal Caribbean, Princess and Silver Seas so quite a bit of cruise experience. As a couple we have had 3 previous Thompson cruises including the 2 Discovery ships and expected the same if not better quality of cruise. Unfortunately was distinctly average with real issues with both the itinerary and service on board. Firstly the itinerary “Mediterranean Secrets” the secret was how poor some of the ports of call were! Distinct impression Marella cutting costs by docking at cheapest Med ports - Sete, France - think St Helens with sun. Most disappointing Porte Torres, Sardinia - had really looked forward to this, believe Sardinia a beautiful and exclusive island - to be honest Runcorn is more picturesque - opened curtains to be greeted by what looked like a cement factory. Whoever at Marella visited this port and deemed it suitable to dock a ship of near 2000 tourists needs their head feeling. Following bus ride through industrial docks dispatched to town which consisted of one main street with a church at the top of it. We were back on the boat within 2 hours as were most passengers - awful. Did enjoy Corsica and La Spezzia but overall itinerary poor and misrepresented by the company. On board a mixed bag. Didn’t feel the refurbishment of the ship was as good as the Discovery vessels, ship look and felt worn. Decent cabin with large balcony keep spotlessly clean by our steward Roberto so no complaints there - nice shower and comfy bed. Lacked little touches like the nice toiletries or robes etc. Food good throughout the ship but the service in the main dining room both for breakfast and dinner was very poor. Expect over 2 hours to serve 3 course dinner, in fact on our last night we walked out after 2 courses so as not to miss the show. Breakfast was a lottery as to whether you got what you actually ordered - one day we counted and had to ask for tea 4 times before it finally came. Not enough staff, poorly trained and not well supervised in the dining room. We tried the Kora La, at a supplement of £25 pp - enjoyed dinner and service much better but not value for money if you consider you have already paid for a dinner in your cruise cost. Bar service good throughout, no problems getting served - Joe our favourite bar man on rear outside bar and Squid and Anchor in the evening. Always a smile and gave excellent service. Paid for the upgraded drinks package but not all drinks advertised always available and not in all bars. Also thought reserving the Squid and Anchor exclusively for the “Gold Radio” group until 8.30 pm each evening was not appropriate - surely we had all paid equally for our cruise and should have access to all facilities. As the gin bar was in there passengers who had upgraded their drinks package to get access to the premium gins couldn’t do so, very poor. Entertainment not as good as previous cruises with Thompson. Soul theatre show probably about the best - other entertainment mediocre. Please stop the saxophonist by the pool drove us mad! Comedian on board for a couple of nights was decent. There were clearly problems with toilets on the ship with passengers complaining of loos not flushing and on the day we left the ship public toilets were in very poor condition. So overall has put us off cruising with Thompson/Marella. It’s not a cheap cruise, offers from other cruise lines like RC and Celebrity make them equally affordable. Our next cruise booked with P and O. Read Less
6 Helpful Votes
Sail Date: June 2018
Just returned from a weeks cruise the explorer is lovely ship the cabins have been refurbished a decent shower and plenty of storage we had a small but adequate balcony.The main disappointment was the itinerary which we picked as we had ... Read More
Just returned from a weeks cruise the explorer is lovely ship the cabins have been refurbished a decent shower and plenty of storage we had a small but adequate balcony.The main disappointment was the itinerary which we picked as we had not visited several of the ports before having been on several cruises.Porto Torres was very disappointing 3 of the ports were industrial which meant a bus was needed to get through the port 2 were curtesy 1 was £7.Because the itinerary had been changed our first stop was on a Sunday and everything was shut.The restaurants were generally good the food in the Vista was excellent but the meal took 3 hours from start to finish.The Market Place is a bit like a canteen but a good choice of food.The trips were an absolute rip off we could have done them ourselves at a fraction of the price.The evening entertainment was very good they have tried to do things a bit differently which was not to everyone’s taste as some of the audience did walk out from some of the shows.The comedian was outdated and not very pc.The staff are amazing so friendly and accommodating can’t do enough for you.Personally I found the deck are around the pool very noisy the music was too loud it was often difficult to get a sun lounger round the pool area.I would cruise with TUI again but will research the ports Read Less
7 Helpful Votes
Sail Date: June 2018
The worst holiday experience ever. If you think all inclusive means just that, forget it. Read my review on trip advisor. We have never seen so many disgruntled people in one place nor such blatant price gouging. The food, service, staff, ... Read More
The worst holiday experience ever. If you think all inclusive means just that, forget it. Read my review on trip advisor. We have never seen so many disgruntled people in one place nor such blatant price gouging. The food, service, staff, swimming pool, awful. Excursions were a massive rip off. Nothing more than expensive trips in a coach with no water or lunch provided at up to £98 per person; on one we were taken to a fruit and veg market in Cannes on the Rivera!!! The swimming pool was so cold as to be unusable even by the children. Food was dreadful unless you paid a £50 upgrade per couple each time to visit the restricted restaurants that served average food. The staff appeared resentful and clearly did not want to be there. There were a couple of exceptions and we were informed that all the staff were agency and had only been on board 2/3 weeks when we boarded, it showed. Several times the waiting staff could not read the menu. It truly was an awful experience that is never to be repeated. We were thankful we only had to spend a week on the ship DON'T book, you have been warned. Read Less
3 Helpful Votes
Sail Date: June 2018
Booked this cruise very last minute and because it had just had a refurb. Well not much of a refurb apart from the Indigo area which was more like an aircraft hangar with about the same atmosphere! Ship overall was dated but clean and tidy ... Read More
Booked this cruise very last minute and because it had just had a refurb. Well not much of a refurb apart from the Indigo area which was more like an aircraft hangar with about the same atmosphere! Ship overall was dated but clean and tidy with a lot of problems with public toilets, constantly blocked throughout the cruise. Cabin good standard and well serviced, hammock a nice touch. Dining was abit of a lottery really, MDR poor choice, small portions, designed to get you to use the speciality restuarants which were very expensive IMO. There were no prices for these anywhere that I could see so enquired at reception and was told curtly that prices were on the TV screens about the ship. I checked and they were not, back to reception who reluctantly told me the prices. I can see why they dont advertise them just hoping people will book and find out at the end of the meal. This is Thomsons not Cunard how they can charge £25pp for a curry £29pp for a steak and £35pp for French place is beyond me, 50% more than P and O. Reluctantly we went to the Steak rest last night and it was OK, not great and not worth the extra. Restaurant staff were varied, Philipino staff friendly and competent, Eastern Europeans surly with selective deafness. Theatre Enteertainment ok in parts, Rockololoy and Soul Shows good others not so, visiting act dreadful. Other acts around ship were like poor pub performers do same material every night. Excursions not used as too expensive, made our own way as usual. All inclusive drinks were of poor quality with hardly any cocktails available, draft beer consisted of Fosters, John Smiths and something they called Strongbow but wasnt. Again all emphasis was to get you to upgrade. Savinggrace of this cruise was the staff almost all were extemely friendly and helpful, the best we have ever had and we have done 25 cruises with 10 cruise lines, Must mention Marlon and Emile who looked after us in the Med bar Def would not use Explorer again and doubtful use Tui again, there is better value out there. Read Less
10 Helpful Votes
Sail Date: June 2018
We chose this cruise for a short break to the Mediterranean. Good flight to Palma as part of the deal, easy transfer to the ship and fast processing to get us on board. Our room was ready when we arrived at mid-day, clean but lacking any ... Read More
We chose this cruise for a short break to the Mediterranean. Good flight to Palma as part of the deal, easy transfer to the ship and fast processing to get us on board. Our room was ready when we arrived at mid-day, clean but lacking any character, no pictures, flowers etc. Great cabin service, very friendly and helpful throughout the cruise. The ship is advertised as “new” but when you read the paperwork in detail you soon find it has been in service since 1996 and has had various names. As seems to be normal now on cruise ships, doggy toilets often blocking but a first for us was the Captain putting out a message to stop putting foreign objects down the loo ....... Plenty of places to eat, all clean and well presented. We chose the formal dining but were disappointed with the lack of variety as only one or two items changed each day. Portion size was small but in fairness when we asked for more we got it, unfortunately that was usually after we had finished the meal. Waiters were friendly but service was slow and they were clearly over worked as many mistakes were made with the orders which was quite frustrating. Entertainment was very good and a pleasure to watch. The entertainment team worked incredibly had and put on a number of great shows. The visiting Comedian was great and very funny, his show also very entertaining. One grizzle, the age old sun lounger problem. So many loungers with towels left all day while genuine sun worshipers were left to hunt for a bed. There was a 45 minute rule for unattended beds but it was never used. All in all, good cruise,friendly staff but room for improvement. Read Less
20 Helpful Votes
Sail Date: June 2018
Chose this cruise as it coincided with a special anniversary. It also visited ports that we were interested in. Plenty of restaurants and activities day and night if you chose to do that. We were only at sea for one day so every other day ... Read More
Chose this cruise as it coincided with a special anniversary. It also visited ports that we were interested in. Plenty of restaurants and activities day and night if you chose to do that. We were only at sea for one day so every other day was taken up with shore excursions. Although TUI reps were very informative on these excursions we found that they were very over priced. Friends went off on their own and paid a fraction of the price we did by using taxi or bus. We also found the speciality restaurants quite expensive considering we were only paying a supplement of an all inclusive cruise. However the dining club experience was to die for. One of the best meal experiences we have ever had. About six small courses with wine to compliment each course. Finishing with a brandy and port costing over £90.00. Surf and Turf restaurant was excellent too with a charge of £47.00 including a glass of wine each. Read Less
Marella Explorer Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.7
Entertainment 4.0 3.6
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.8
Family 3.0 3.8
Shore Excursion 3.0 3.5
Enrichment 3.0 3.4
Service 4.0 4.1
Value For Money 4.0 3.7

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