2 Helpful Votes
Sail Date: July 2018
We had always wanted to see the Swiss Alps and parts of France and Germany. Paris was wonderful to explore and set us all up for an exciting time abroad. Our trip from Dallas to Toronto to Paris went smoothly. The air bookings were ... Read More
We had always wanted to see the Swiss Alps and parts of France and Germany. Paris was wonderful to explore and set us all up for an exciting time abroad. Our trip from Dallas to Toronto to Paris went smoothly. The air bookings were fine, however, the end of our trip was not up to Viking standards, and I will touch upon that at the end. The arrangements were impeccable as was the communication around all the trip itself. We appreciated the very professional, informative all-inclusive cruise documents which included the "Before You Go" introduction at the beginning of the brochure. That whole brochure was fantastic. Not only was it informative, but it was a wonderful way to get us excited about going! Dining was simply a wonderful experience. The food was fabulous, the wines were delightful. We just cannot say enough about the exceptional dining experience. The ship itself was very, very clean and well-maintained. The upper deck gave us a lovely view of the Mosel and Rhine, however, the chairs were often taken under the canopy and we did not want to sit in the direct sun when temperatures were in the 90's! The tours were wonderful. Our guides were great and we loved their expertise and personal interjections of facts. The morning tours were great before the very high heat took over! Coming back to the ship was like coming home again. The staff was so friendly and we were greeted with a wet towel or a cool drink. Such a nice and unexpected touch! The other guests on-board were having a good time, as we were. A big plus was the wine with lunch and dinner. We appreciated that being included in the price rather than charging each time. The wines were excellent, too, by the way. We actually tried to find them in the states. We participated in many of the tours and each was wonderful - our favorites were Palace of Versailles, Notre Dame the lake excursions, the cog wheel train up the alps and the lake shore excursions. Our trip was lovely except for the END at the Renaissance Hotel in Switzerland. We left our bags outside our hotel room, as requested and they were loaded onto the coach to take us to the airport. The only time the carry on was out of my sight was from the hotel hallway to the coach. Unfortunately, when I opened up my carry on at home, my corporate computer shoulder bag (back with silver buckles) was missing out of the top of my blue carry-on. I was disappointed that this had happened. I did write to Viking but never heard a word back from Viking. There was no computer in the bag, only some inexpensive jewelry, about 50 euro, incidentals and some work documents. As I noted, I did report this to Viking directly on an e-mail but I did not ever receive a reply from anyone, which seemed unusual. Also, the Renaissance hotel was not up to Viking standards. We had one towel for the two of us and had requested a towel from our hotel room that first evening. We ended up sharing a towel and never had a facecloth. No one ever came up with a new towels. The towel hanging in the bathroom was also dirty looking. We just think Viking should be aware of this since Viking had treated us so well and had such high standards of excellence in all that they did on the entire cruise - from quality brochures to fine dining, to intelligent guides and tours, to spot-on travel arrangements. Additionally, and unfortunately, the flight out of Switzerland was delayed which in turn made us miss our connecting flight in the States. We ended up sitting in Newark, NJ for over seven hours trying to get a flight out of New Jersey to Dallas, Texas. That was very disappointing and we were very, very tired. Viking tours are wonderful and we would love, love, love to go on another one some day. Our only wish is that we had started years ago and could keep going back for more! Thank you for a most wonderful, celebratory, memorable, educational, very-organized delightful time with my dear husband of 45 years! Read Less
2 Helpful Votes
Sail Date: May 2018
We thoroughly enjoyed the pre-cruise extension of 4 days in Paris. Then sailing along the Mosel river was beautiful with the many vineyards. This cruise also included the Rhine river which has more river traffic than the Mosel but also ... Read More
We thoroughly enjoyed the pre-cruise extension of 4 days in Paris. Then sailing along the Mosel river was beautiful with the many vineyards. This cruise also included the Rhine river which has more river traffic than the Mosel but also has the beautiful scenery of many castles. Unlike another Viking River Cruise that we had taken a couple years ago, this cruise was had a much older demographic of passengers (average age was 70+) and some had very limited mobility. There were several with severe health issues and I questioned why they would even attempt this type of trip. Because of this, we felt that the shore excursions were a little too slow paced for us (we are 60 and very active). Viking service and staff are top notch and the boat was only 1 year old so very, very nice. I would have liked to have more entertainment offered in the evenings after dinner. Overall very good cruise but will look for something more active for our next trip. Read Less
Sail Date: April 2018
Previous trips with Viking very good. Staff were excellent along with accommodations. Food was average for a river cruise, not as good or varied as previous cruises. we received very little concern. Service was excellent, but for the ... Read More
Previous trips with Viking very good. Staff were excellent along with accommodations. Food was average for a river cruise, not as good or varied as previous cruises. we received very little concern. Service was excellent, but for the most part the meals were uninspired and when questioned as to variety or quality we received little response. Disappointed in entertainment on the ship, not as good or interesting as on previous cruises. Not much emphasis on artisans from local areas. Tours were very fast with little time to enjoy local culture. Very fast paced with guides who wanted to make certain you saw highlights of every local monument with little time to enjoy the moment! Always felt we were being rushed with little tome to enjoy the moment. Since we were traveling through some world's greatest vineyards, it would have been good to have local growers on board to explain the process of growing their vineyards. Overall, the experience seemed rather bland. The ease of arriving and leaving for both the hotels and ship were excellent. Read Less
10 Helpful Votes
Sail Date: October 2017
Hild and capt johann were awesome. would repeat again. cruise program director emma was awesome. staff was great. food was great. Viking did a magnificent job on the river cruise. 5 stars or more. My "rub" was with the ... Read More
Hild and capt johann were awesome. would repeat again. cruise program director emma was awesome. staff was great. food was great. Viking did a magnificent job on the river cruise. 5 stars or more. My "rub" was with the hotels before and after the cruise. in zurich, the renaissance was located away from the city center and we were forced to wait in the lobby for three hours after we arrived before we could enter our room. so, a 12 hour flight experience to get to zurich and a 3 hour wait in a hotel lobby. come on viking!!! Our hotel in paris, the pullman, was past its prime. yes it is next to the eiffel tower, but the room was more 2 star than anything else. Note to viking; the passengers filled out the cruise survey without any feedback on the last two days in parish after disembarking. there is a gap there and if viking really wants feedback then figure out this gap. We are big viking fans and have already booked our next cruise. Read Less
4 Helpful Votes
Sail Date: August 2017
We went with another couple who had been on a river cruise before. This was our first river cruise although many ocean cruises. The staff from the captain to the room stewards were helpful, friendly and went out of their way to make you ... Read More
We went with another couple who had been on a river cruise before. This was our first river cruise although many ocean cruises. The staff from the captain to the room stewards were helpful, friendly and went out of their way to make you happy. My wife was not thrilled with the food at dinner (the taste of the spices used for cooking and sauces). I thought the food was very good. Entertainment is very simple. Local music in some ports and a full time piano player who was excellent. Breakfasts and lunch were very good with plenty of options. Local guides were used at each port and were knowledgeable and articulate. Excursions usually lasted a couple of hours. A lot of cobblestone streets. Some ports required considerable walking, sometimes on rock paths along the levee with stairs to get to street level. Overall the cruise was very enjoyable. I was expecting a little more time on the river, but not disappointed. The ship is very clean and easy to navigate. The cabins are a little small, but they were what I expected. We left the USA early to spent a week in Switzerland. Because of that we had to pay $100 each for "air deviation". When we tried to find out how to get from the airport in Zurich to the hotel (our invoice stated transfers included) we were advised that because of air deviation, transfers were not included and they forgot to tell us. To add a fitting ending to the trip, their contracted shuttle driver dropped us off at the wrong airline gate( on the opposite side of the parking lot. Read Less
5 Helpful Votes
Sail Date: July 2017
I chose Viking due to the fact that myself and my family have previously taken a Viking River cruise down the Danube about five years ago and had a spectacular experience. This time we tried the Switzerland to Paris river cruise which ... Read More
I chose Viking due to the fact that myself and my family have previously taken a Viking River cruise down the Danube about five years ago and had a spectacular experience. This time we tried the Switzerland to Paris river cruise which took us down the Rhiene and Mosel rivers. What can I say, the Hild, a brand new ship, 2017, was fantastic in all its appointments. The staff was very accommodating in every way, the food was off the hook great, the entertainment was very good and the excursions and guides were top notch. The Captain, Johan was very professional an yet personable along with the Hotel Director, David and the Director of the restaurant, Theresa couldn't be better. The Chef was absolutely top notch, always delighting us with his creations, so great thanks to him. However, the star and hero in a few cases due to unforeseen bumps in the road was Suzie. She was very professional through a couple of rough spots which included a medical emergency and very knowledgeable of where we were, what we would experience and tended to all of the ships guests needs. She certainly is an asset to Viking and deserves a mountain of recognition. Suzie, you made it great for all of us! This cruise would have gotten a solid 5 from me if it wasn't for the Hotel area we were put up for 2 days in Switzerland. The Hotel that Viking chose was in a Techno area of the city, very bland and out of away from the "old" town which I was expecting to stay in. This would have been a much better experience, It kind of painted a less than palatable start for the trip. The Hotel, even though a large one, didn't seem to be ready to accept the number of guests that were arriving. We had to wait for our rooms a very long time. Even then, Suzie stepped in and made things a bit better. Thanks to all, A great trip, would go again if they tweaked the Swiss Hotel issue. Read Less
3 Helpful Votes
Sail Date: April 2017
It was on part of the river that we sailed our last Viking cruise but could not see anything--the castles on the Rhine--because it was pouring rain and very low on the water clouds/fog. And it was a chance to travel with friends and go on ... Read More
It was on part of the river that we sailed our last Viking cruise but could not see anything--the castles on the Rhine--because it was pouring rain and very low on the water clouds/fog. And it was a chance to travel with friends and go on the post-land extension. Cabin steward was great, serving crew was great, cruise director was cute and bubbly, manager was terrific. All in all, all the people were terrific. We were disappointed compared with last cruise: -Food was not of the same quality as we remembered -Last cruise the included wine was different each night and from the area in which we were sailing. This trip the red wine was mostly the same and from Australia and not up to the same quality. White wine was acceptable but loved the idea of drinking wine from the region in which we sail and it typically was not. -Very late in getting info (like a week before) on included excursions and yet we were to sign up ahead. And, you had to log on to find it....no e-notice that anything had been added. All was in place weeks, if not month ahead on last trip If we had wanted to hire our own guide there would not have been time to do so. -We did the post cruise land excursion which was terrific. But did not have a good description of what we would be doing day by day. In fact did not know until the night before what the routine would be, and since we did not get satisfactory information prior to the trip that would have been nice. -We were in Geneva on a Fri and Sat night. Our land guide did not know that the hotel restaurant was closed except for breakfast on the weekend. And had no clue that going into town on public transportation would take an hour rather than the "10 minutes or so" that she told us. No restaurant recommendations "just get off and wander around and there are lots of little places"--which did not open until about 9 I might add. So, we will probably sail once more time on Viking, but this trip was a let down in quality from our prior experience. Have they turned their primary attention to their new ocean branch? Read Less
Viking Hild Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 4.5 0.0
Entertainment 3.5 0.0
Public Rooms 5.0 0.0
Fitness Recreation 1.0 0.0
Family N/A 0.0
Shore Excursion 4.0 0.0
Enrichment 3.5 0.0
Service 4.5 0.0
Value For Money 4.5 0.0

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