Sail Date: July 2018
We had always wanted to see the Swiss Alps and parts of France and Germany. Paris was wonderful to explore and set us all up for an exciting time abroad. Our trip from Dallas to Toronto to Paris went smoothly. The air bookings were ... Read More
We had always wanted to see the Swiss Alps and parts of France and Germany. Paris was wonderful to explore and set us all up for an exciting time abroad. Our trip from Dallas to Toronto to Paris went smoothly. The air bookings were fine, however, the end of our trip was not up to Viking standards, and I will touch upon that at the end. The arrangements were impeccable as was the communication around all the trip itself. We appreciated the very professional, informative all-inclusive cruise documents which included the "Before You Go" introduction at the beginning of the brochure. That whole brochure was fantastic. Not only was it informative, but it was a wonderful way to get us excited about going! Dining was simply a wonderful experience. The food was fabulous, the wines were delightful. We just cannot say enough about the exceptional dining experience. The ship itself was very, very clean and well-maintained. The upper deck gave us a lovely view of the Mosel and Rhine, however, the chairs were often taken under the canopy and we did not want to sit in the direct sun when temperatures were in the 90's! The tours were wonderful. Our guides were great and we loved their expertise and personal interjections of facts. The morning tours were great before the very high heat took over! Coming back to the ship was like coming home again. The staff was so friendly and we were greeted with a wet towel or a cool drink. Such a nice and unexpected touch! The other guests on-board were having a good time, as we were. A big plus was the wine with lunch and dinner. We appreciated that being included in the price rather than charging each time. The wines were excellent, too, by the way. We actually tried to find them in the states. We participated in many of the tours and each was wonderful - our favorites were Palace of Versailles, Notre Dame the lake excursions, the cog wheel train up the alps and the lake shore excursions. Our trip was lovely except for the END at the Renaissance Hotel in Switzerland. We left our bags outside our hotel room, as requested and they were loaded onto the coach to take us to the airport. The only time the carry on was out of my sight was from the hotel hallway to the coach. Unfortunately, when I opened up my carry on at home, my corporate computer shoulder bag (back with silver buckles) was missing out of the top of my blue carry-on. I was disappointed that this had happened. I did write to Viking but never heard a word back from Viking. There was no computer in the bag, only some inexpensive jewelry, about 50 euro, incidentals and some work documents. As I noted, I did report this to Viking directly on an e-mail but I did not ever receive a reply from anyone, which seemed unusual. Also, the Renaissance hotel was not up to Viking standards. We had one towel for the two of us and had requested a towel from our hotel room that first evening. We ended up sharing a towel and never had a facecloth. No one ever came up with a new towels. The towel hanging in the bathroom was also dirty looking. We just think Viking should be aware of this since Viking had treated us so well and had such high standards of excellence in all that they did on the entire cruise - from quality brochures to fine dining, to intelligent guides and tours, to spot-on travel arrangements. Additionally, and unfortunately, the flight out of Switzerland was delayed which in turn made us miss our connecting flight in the States. We ended up sitting in Newark, NJ for over seven hours trying to get a flight out of New Jersey to Dallas, Texas. That was very disappointing and we were very, very tired. Viking tours are wonderful and we would love, love, love to go on another one some day. Our only wish is that we had started years ago and could keep going back for more! Thank you for a most wonderful, celebratory, memorable, educational, very-organized delightful time with my dear husband of 45 years! Read Less
Sail Date: July 2018
We started in Zurich and ended in Paris as we traveled on the Rhine and Moselle Rivers. All the stops in Germany were great but I especially loved our time in Paris. Would recommend 1 less stop in Germany and 1 more day in Paris. Loved ... Read More
We started in Zurich and ended in Paris as we traveled on the Rhine and Moselle Rivers. All the stops in Germany were great but I especially loved our time in Paris. Would recommend 1 less stop in Germany and 1 more day in Paris. Loved the size of our boat which gave us a change to meet the other passengers. A river cruise gives you a closer look of the shoreline and gives you calmer waters to travel on. The cruise director was very good in giving us an explanation of each days excursions. The crew was extremely friendly and helpful. Loved our cabin. It was so modern and clean and always had toiletries replenished. The TV always gave tips on sailing. Having wifi on the boat was a plus for us and it was free. I would absolutely recommended this cruise to future travelers. Love this amazing cruise. Read Less
1 Helpful Vote
Sail Date: July 2018
I am a total fan of river cruises after this inaugural trip. We loved that it was only 180 guests. It made it more personal and inviting. The service was outstanding, from the housekeeping staff to the dining room staff. It was like being ... Read More
I am a total fan of river cruises after this inaugural trip. We loved that it was only 180 guests. It made it more personal and inviting. The service was outstanding, from the housekeeping staff to the dining room staff. It was like being on a moving Ritz Carlton. We loved that we didn't have to deal with kids running around. All the guests were friendly and gracious. The food was outstanding. I was surprised I didn't gain more pounds. The drinks were great. I loved the Silver package that gave us access to our selection of wines and spirits any time of the day. The tours at each stop were excellent and educational. Having locals tell us about the local history and customs was unexpected. It gave us an appreciation of the culture that is hard to get when traveling on your own. We enjoyed this so much we decided that the 7 days on the river was too short so after being home 10 days, we signed up for a 15 day cruise next year. Read Less
1 Helpful Vote
Sail Date: June 2018
Wanted to see the Alps and Paris and points between. This was a wonderful way to do it. We took the Glacier Express from Zermatt to Chur and twent by bus to Zurich. Zermatt is a perfect Swiss village with views of the Matterhorn. The ... Read More
Wanted to see the Alps and Paris and points between. This was a wonderful way to do it. We took the Glacier Express from Zermatt to Chur and twent by bus to Zurich. Zermatt is a perfect Swiss village with views of the Matterhorn. The included trip to the Gornergrat Glacier gave a lot of insight into the effects of climate change on the glaciers. Based on past experience with Viking we knew ithis trip would be first class Hotel choices in Geneva and Zurich were 4 star but the location was not convenient. Everything else was perfect. We took included tours and some optional ones (recommend optional Taste of Alsace to all foodies).and in some cities just wandered on our own. Ship was ljust the right size. Cabins have plenty of storage and we were only in it to sleep. When we weren’t on shore we sat on the sun deck and relaxed. Food choices were good with lots to pick from. Easy on and off in every port. All the staff was superb especially our tour director. Recommend this trip Read Less
1 Helpful Vote
Sail Date: June 2018
Well, our Viking cruise was outstanding! We had a new ship (commissioned in 2017) which in our opinion is so important. In 2016, we took an AmaWaterways cruise (AmaDante) which was an older ship (7 years old). What we liked about the ... Read More
Well, our Viking cruise was outstanding! We had a new ship (commissioned in 2017) which in our opinion is so important. In 2016, we took an AmaWaterways cruise (AmaDante) which was an older ship (7 years old). What we liked about the Viking Hild: heated floor in the bathroom; food was good; hot towels when we first came onboard; tour director initially said to us that we need to come to him with any requests that we might have or report anything that is not enabling us to have an awesome cruise; floor to ceiling windows in lounge, dining room, and our room; the ship had another restaurant onboard that was on the front of the ship on the 3rd floor for lunch and dinner (lighter buffet and meals); top of the ship was gorgeous with an exercise walk about, putting green and shuffle board, herb garden, plenty of umbrellas and chairs; ample counter space in our room with a large screen TV mounted on the wall; great movies to watch on our TV; night lighting in the bathroom; plenty of mirrors; had a safe and ample drawers and shelves; our balcony was so wonderful (on our last river cruise, I felt closed in . . .not on this cruise!); during a lecture, appetizers and small drinks were served as we listened; chocolate eclairs were passed out as we came back from one of our day's events; and then there was German night- waiters and staff all dressed up in costume and the tables were all decorated and had pretzels hanging in the middle, the food was outstanding and then the entertainment was excellent(self wound organ, singers, accordions, etc.). Overall, the memories that we will have of this Viking cruise are the vineyards all over as far as you could look- even on steep slopes; the many castles that we saw and we toured one that was fantastic; and then there are the swans . .we couldn't believe they were all along the Rhine and even into Switzerland on their lakes. Read Less
1 Helpful Vote
Sail Date: June 2018
We spent a week in Switzerland, starting in Geneva, we traveled on tomZurich, Zermatt and Basel where we got onto the ship. What a gorgeous country Switzerland is! Wethen took a Rhine cruise and ended up in Paris for 3 days. All taken ... Read More
We spent a week in Switzerland, starting in Geneva, we traveled on tomZurich, Zermatt and Basel where we got onto the ship. What a gorgeous country Switzerland is! Wethen took a Rhine cruise and ended up in Paris for 3 days. All taken care of by Viking. It was effortless, no hassels, first class hotels . The train ride was amazing and the tour guides are really superb, nothing was left to chance and our comfort was all that mattered. Food allergies were taken very seriously and the chef made sure everything was done correctly, the waiters were excellent and left nothing to chance they were truly five star. The tours were amazing, very knowledgeable guides and for the slower passengers there was always a group that took an easier path and fewer stairs. This was our 34th cruise, 2nd with Viking and we are now loyal Viking travelers. We have booked and Alaskan and a Mediterranean Ocean cruise for next year. Read Less
1 Helpful Vote
Sail Date: June 2018
Truly, truly beyond expectation. Everything was expertly handled; ship, cabin (spent very little in), food, leisure time, staff was very professional, but friendly. One morning I looked out the window at breakfast and our wonderful ... Read More
Truly, truly beyond expectation. Everything was expertly handled; ship, cabin (spent very little in), food, leisure time, staff was very professional, but friendly. One morning I looked out the window at breakfast and our wonderful captain was carrying out the garage. Employees worked as a team from all appearances. The inclusive tours were wonderful. I am a widow and have no one to travel with, but I would like to think I will go again. I wish there was a way “singletons” could travel because it is a safe environment to be in on the ship and tours. Speaking of tours, the guides were excellent, personable & knowledgable. All meals were great, chief Adiran was always at the doors to greet cruisers with the other head dining personnel. Meals were quite and leisurely. The young lady in housekeeping for our area was very pleasant and accommodating; going beyond the car of duty. Sorry I can’t remember her name. This being my first river boat cruise, I found the guest services exceptional. Erna our Viking cruise director was so patience with everyone. Plus she extremely knowledgable about EVERYTHING!!! Read Less
1 Helpful Vote
Sail Date: June 2018
This was a family vacation. Eight family members went with ages ranging from 70 to 40. The cruise included interesting events for all age groups. The option of tours covered all of our age groups -- or you felt comfortable NOT taking a ... Read More
This was a family vacation. Eight family members went with ages ranging from 70 to 40. The cruise included interesting events for all age groups. The option of tours covered all of our age groups -- or you felt comfortable NOT taking a tour that day and just staying on board the ship.I only wish that the ship could be docked in an area where you could just leave and explore the town close to the ship. We only had that happen once on this trip. The food was excellent and plentiful -- you only go hungry if it's by your own choice. The staff was friendly and helpful and always available. I would recommend this cruise and this cruise line to anyone who wants to take a relaxing, pleasant and scenic cruise on the Rhine. The on board entertainment was excellent and geared to those traveling on that particular cruise. It was the best cruise ever! Read Less
Sail Date: June 2018
We went on this cruise on the recommendation of close friends (all of us in our early 70's) that we join them. They had thoroughly enjoyed a previous Viking river cruise (Amsterdam to Budapest) and wanted to take another. My husband and ... Read More
We went on this cruise on the recommendation of close friends (all of us in our early 70's) that we join them. They had thoroughly enjoyed a previous Viking river cruise (Amsterdam to Budapest) and wanted to take another. My husband and I had never taken a cruise, mostly because we were never enticed by the concept of a-week-at sea-with-4000-of-your-closest-friends. Our trip that started in Zurich for two days, then cruised from Basel to Trier and ended with two days in Paris with 180 very interesting people - and we met most of them - was a singular experience. It seemed that no detail was overlooked or left to chance. My husband is convinced after our trip that Viking has an extraordinary emphasis on a thorough "systems analysis" of everything about cruise vacations, learning from each trip how to improve all aspects from food, to tours, to staff selection and training, to ship design, to baggage handling, and more. It shows, and the result, which we experienced on our trip, was first rate. Our meals were excellent, although it took several days before we thought to ask for smaller portions and ate less! Wine selections were well paired with entree choices; our chef was exceptional and willing to share recipes. He even treated us to not-on-the-menu very fresh white asparagus one evening because he found it in a local market. Our program director was ever so effective, and her descriptions each evening of what to expect the next day were thorough and presented with enthusiasm that encouraged us to participate in the tours. And whoever it is who chooses the tour guides in each town is to be commended; they were all humorous, welcoming, and very informative. We learned, and were reminded of, much history of Germany and France. The evenings in the lounge after dinner were relaxing, and often exposed us to local culture. Just enough entertainment to fuel camaraderie without being over-whelming, And the serving staff members in the dining room were so charming and helpful that we were not at all offended when they gently suggested that perhaps we could (finally) move to the lounge after dinner and let them prepare the dining room for breakfast! We were exceptionally impressed by the Hild's captain and his senior staff. A remarkable team, and very personable. Another example of Viking cruises' attention to the details that matter. Not everything was perfect, though nothing detracted from the overall experience. The ship had no exercise equipment, although we walked a great deal that worked off some of the calories. Our hotel in Paris was just okay (we were really spoiled by then), but close to the Eiffel Tower and some great restaurants. And there were several places where we docked (e.g., Strasbourg) and would have liked to have had more information about the immediate area. In Strasbourg, we were docked in a park, Le Jardin des Deux Rives, which was perfect for an after dinner walk but all the historical signs were in German or French. Alas, we only speak English and no one on board knew the history of this interesting spot. Just a brief printed handout would be enough. Would we take another Viking cruise? We are already signed up for the Viking Homelands ocean cruise next May, and are eagerly awaiting this different kind of experience. Read Less
Sail Date: June 2018
From the time we landed in Amsterdam we were treated with professionalism. We explored Amsterdam and was able to soak in some of the culture there. The food was excellent on our ship especially breakfast, The wait staff was very nice. ... Read More
From the time we landed in Amsterdam we were treated with professionalism. We explored Amsterdam and was able to soak in some of the culture there. The food was excellent on our ship especially breakfast, The wait staff was very nice. Dinner time was a way to meet different people from all over the USA. We will definitely be going on another Viking cruise. The cabins are a little small but our French Balcony was very accommodating. I cannot say enough about our wonderful cruise director Emma and our ships captain. The guides on our excursions were knowledgeable. We chose the Rhein river cruise in June which was perfect weather. I cannot see myself cruising on those big ships anymore Vikings crew gave us personal care. This was our 17th wedding anniversary and the kitchen staff treated us very nice. We are planning on doing the Egypt cruise. I recommend Viking to anyone. Read Less
Viking Hild Ratings
Category Editor Member
Cabins 3.5 4.7
Dining 4.5 4.7
Entertainment 3.5 4.2
Public Rooms 5.0 4.8
Fitness Recreation 1.0 4.1
Family N/A 4.1
Shore Excursion 4.0 4.5
Enrichment 3.5 4.4
Service 4.5 5.0
Value For Money 4.5 4.6

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