7 Helpful Votes
Sail Date: August 2018
A huge ‘thumbs up’ for staff and crew of ‘Columbus’ on the themed ‘Legends of Magic’ Baltic Cities and St. Petersburg Cruise that departed on 11th August from Tilbury. Embarkation was smooth and a warm welcome was waiting on ... Read More
A huge ‘thumbs up’ for staff and crew of ‘Columbus’ on the themed ‘Legends of Magic’ Baltic Cities and St. Petersburg Cruise that departed on 11th August from Tilbury. Embarkation was smooth and a warm welcome was waiting on board. The inner twin cabin on Deck 10 was spotless and kept that way by the hard-working Svetlana. It was well-proportioned, provided adequate hanging / storage space, effective A/C, TV and the addition of tea/coffee making facilities was a bonus. Prior to departure the Muster Station Drill was well organised and completed quickly a great improvement on my previous experience. The food in the Waterfront Restaurant was very good and sometimes exceptional (Quote from the Cruise Director…You come on as passengers and leave as cargo!) Dining in the Fusions Indian speciality restaurant was definitely an enjoyable experience where flavours and presentation were combined in an imaginative way, resulting in an unforgettable evening. A suggested Dress Code is published every day allowing those who wish to ‘dress for dinner’ the opportunity to do so, although ‘smart casual’ appeared to be acceptable in the Waterfront Restaurant at all times, which annoyed some. There were two ‘formal’ evenings and the Captain’s Cocktail Party and those who had no inclination to ‘dress up’ used the Plantation Bistro. The ‘Columbus’ singers and dancers provided entertaining and enjoyable shows with singer Chloe and dancer Yana offering outstanding performances. Not West End or Broadway standard, but certainly commendable and better than some cruise shows I’ve experienced. Then there were the guest magicians (including Fifth Dimension, John Archer, Nardini and Paul Wilson from BBC’s ‘The Real Hustle’), who were genuinely amazing. What was also impressive was that they were often seen around the ship talking with passengers. This was a Multi-Generational cruise but there were plenty of organised activities for all ages. The entertainments team always seemed to be involved with something outside their normal shows – rehearsing, hosting activities or supervising and escorting excursions. On this particular cruise, I have to commend the parents who too responsibility for their youngsters and I didn’t encounter any children running riot, as noted in some reviews. Embarkation and disembarkation at ports was accomplished smoothly and there was a comprehensive range of shore excursions available, though it has to be said that many could be sourced locally at a lower price. The vast majority of crew and staff were friendly, attentive and exceptionally hard-working though some still need to ‘up their game’ and learn to smile! Some of the male staff in the Taverner’s Pub seemed to make a habit of ignoring passengers. The staff in Connexions were always ‘on the ball’ and in Raffles exceptional (if somewhat slow) service and long conversations were the order of the day. Whilst every cruise and each passenger’s experience is different, the ‘Legends of Magic’ themed Baltic Cities and St. Petersburg Cruise on ‘Columbus’ certainly exceeded my expectations. I will have no hesitation about cruising on ‘Columbus’ in the future. Read Less
2 Helpful Votes
Sail Date: August 2018
Sailed on this ship when it was Ocean Village and it was like going home.Embarkation was so easy, hardly any queueing and plenty of desks open. The cabin was ready and was a nice surprise for my travelling companion who expected it to be ... Read More
Sailed on this ship when it was Ocean Village and it was like going home.Embarkation was so easy, hardly any queueing and plenty of desks open. The cabin was ready and was a nice surprise for my travelling companion who expected it to be half the size! There were plenty of clothes hangers and storage space. The crew were very friendly and polite, dinner was a bit slow the first night, perhaps to be expected but subsequent nights were fine ending with the March of the Baked Alaska! The food was served hot and well cooked with plenty of choice. There was a multitude of excursions to choose from catering for all types especially if you were unable to walk far there were plenty of tours. We found all the guides very good with excellent English and knowledge. The entertainment was a little disappointing, there was no variation of acts in Connexions and Taverners, the same people every night. Personally I found the shows a bit amateurish although they did improve a little in the second week. Top marks for the chocolate and magnificent buffets! Overall an enjoyable experience. Read Less
4 Helpful Votes
Sail Date: August 2018
The ship sailed from Tilbury, which attracted us because we wouldn't need to fly, albeit we live in Cumbria so it was quite a trip. Embarkation was excellent, we arrived, parked the car, took the complementary bus to the dockside ... Read More
The ship sailed from Tilbury, which attracted us because we wouldn't need to fly, albeit we live in Cumbria so it was quite a trip. Embarkation was excellent, we arrived, parked the car, took the complementary bus to the dockside and were embarked within a few minutes. Very smooth. Disembarkation was a little fraught, we had to be out of the cabin by 09.00 and we had to wait a couple of hours in crowded public areas before we could disembark. But once we docked, we were off the ship and in our car within half an hour. Excellent. The cleanliness of the ship was exceptional. We did object to guests taking glasses and plates to weather deck areas and leaving them for others to pick up. What's wrong with people returning these objects. We were, though, chastised (in a nice way) by a steward when we tried to clear our table and return the plates. The cabin was first class, an outside cabin with window. The cabin was kept pristine by a hard working and very friendly cabin steward. We had taken the option for the company to allocate the cabin and were very happy with it. We had self service breakfast and lunch and used the Waterside restaurant in the evening. The food was exceptional for the price we paid, the caterers work miracles. Food on cruises has suffered since the heyday of cruising, but prices have been kept down and you cannot expect Michelin star food on McDonald's prices. But we were very well fed. Entertainment and activities I would rate as poor. The entertainment staff seemed to do little except put on a couple of shows a week. On other cruises, the entertainment staff have run daytime activities but on this cruise. most activities were advertised as unhosted. I got the impression the entertainment staff were along for the cruise and not really to work, Evening entertainment in the various bars was poor. There were a couple of guitarists who appeared to have just finished the beginners guide to the guitar. Not impressed When we booked the cruise, it was advertised as adults only but when we joined the ship, we found families with children. I've nothing against children, but they did tend to be noisy and there wasn't a lot for them to do. We chiefly took the cruise to visit St Petersburgh and this did not disappoint. The only sour note was that prior to arriving there, all passengers were given a briefing note which suggested that the residents of St Petersburgh lived in the dark ages, transport would be sub standard ad if we talked to anyone, their accent would be impenetrable. All nonsense, the Russian people were very friendly, the transport and guides were excellent and most people spoke at least some English, without an accent. We would holiday with Cruise and Maritime again. The Columbus is a nice ship. Read Less
11 Helpful Votes
Sail Date: August 2018
We chose this cruise as we wanted to visit the Fjords and the Columbus sailed from Tilbury, which was convenient. We were a little anxious about the ship, having read some previous negative reviews and never having cruised before. We ... Read More
We chose this cruise as we wanted to visit the Fjords and the Columbus sailed from Tilbury, which was convenient. We were a little anxious about the ship, having read some previous negative reviews and never having cruised before. We needn't have worried. Embarkation and disembarkation were smooth and well organised, happening ahead of time. The ship was clean and the staff friendly and well organised. The public areas were smart. The cabins and corridors were a little tired, with dubious art work but the beds were comfy, the shower decent and the picture window had a window sill wide enough to sit in to take in the view. The food was excellent, albeit breakfast was repetitive. You could have waiter served breakfast, lunch and dinner, or opt for the buffet style restaurant. Choose the "Japanese" end for a less canteen style atmosphere and the further away from the food you go the quieter you'll find it. The Waterfront restaurant served well presented and tasty food, with the fish highly recommended. The early sitting is a bit early at 5.45 and we chose to miss the Captains cocktails preceding it as we didn't want to miss the scenery by going in to change. The entertainment was a bit hit and miss but quite frankly we were there to enjoy the views and would take blankets and sit on the rear deck until night fall. We did 2 shore excursions which were competitively priced when compared to organising independently. These were sea kayaking in Eidford and the Loen lake trip: both well worth doing. The weather was kind in Skjolden, so we were happy walking. We did not enjoy Bergen as there were 2 other ships in and it was very busy: but that is not the fault of the Columbus! We would use Columbus again, if it was going to the places we wanted to see. Read Less
3 Helpful Votes
Sail Date: August 2018
This is our first cruise with CMV and didnt know what to expect. Prior to the holiday we were really worried after reading all the reviews. However, the cruise way exceeded our expectation. Seamless organisation throughout, polite staff. ... Read More
This is our first cruise with CMV and didnt know what to expect. Prior to the holiday we were really worried after reading all the reviews. However, the cruise way exceeded our expectation. Seamless organisation throughout, polite staff. Good food and plenty of choices. No lobsters if that is the league of food you are thinking, but we do have different roasts, veg, pasta, very fresh fish, salad, fruit, etc, all properly prepared, Desserts and breakfast sweet rolls are excellent. I only went to 3 night entertainment, a westEnd song show, a dance show featuring culture around the world and a magic show. The westEnd is a bit cringy but to be fair, you need very good singer to tackle those songs. The other two were excellent, as good as what people expect to pay to see in London. Overall, we were very happy, excellent value for money. As a family of 4 we pay similar if not less compared to going to center parc for a week. Read Less
2 Helpful Votes
Sail Date: August 2018
Good value for money. Great VIP drinks package. Fusion Indian restaurant was out of this world! My only issue was that as this was a Multigenerational cruise, the entertainment was still aimed more at the older end. And the acts were ... Read More
Good value for money. Great VIP drinks package. Fusion Indian restaurant was out of this world! My only issue was that as this was a Multigenerational cruise, the entertainment was still aimed more at the older end. And the acts were exactly the same all week especially in Taverners Bar. And the quiz questions were for people of 70 years plus. Even the kids questions were hard. The 2 best entertain part was the farewell party which I really enjoyed and Ian's Magic Show which my 5 year old really enjoyed. And as an entertainer Ian was spot on. We had an issue with a prebooked wine package that had been discontinued on that brand so we were unable to get our 5 free bottles, but with some emails between our agent and the ship, Elvis the bar manager sorted this out which meant I've brought my 5 bottles home with no charge. Would I book with CMV again? Maybe, but the entertainment needs updating for multigenerational cruises. I do understand it's normally an adult only cruise line but I feel they need to adapt for the school holidays. Read Less
4 Helpful Votes
Sail Date: August 2018
We have sailed with CMV on the super little Marco Polo and the lovely Astoria before so choosing Columbus for their few multi generation cruise held no fears. Boarding was as quick as lightning - no hanging around, there. As soon as we ... Read More
We have sailed with CMV on the super little Marco Polo and the lovely Astoria before so choosing Columbus for their few multi generation cruise held no fears. Boarding was as quick as lightning - no hanging around, there. As soon as we were on, we were impressed by the Atrium although the carpet was some what mind blowing! We we're off to our cabin and we had selected deck 8, a restricted view cabin. We had selected this as we had family both above and below us in cabins and, because my mother has a fear of heights, we could go no higher. When we walked into the cabin, we were very disappointed. The restricted view cabins on deck 8 are actually NO VIEW! The lifeboat was rammed almost up against the window and the room was quite dark without a light on. We have been in restricted view cabins before and they have been fine. You don't expect a panorama but a little light is normally to be expected. There was little or none here. The cabin itself was lovely, plenty of room and storage. The bed, however, was uncomfortable. Well slept in, it dipped to the right making it very difficult to sleep but over all, the cabin was roomy and generous. A bottle of wine and glasses were present (we had opted for the all inclusive package - I urge you to do so!), A complimentary box of tissues and lovely fleece blankets, too. The bars were excellent. All in different themes and decor, they were very comfortable with a large selection of drinks and cocktails albeit pricey if you're paying. A glass of wine will set you back £5.60. All inclusive is the way forward as, not only do you get your drinks free but all gratuities are included. You won't have that clocking up daily. Most of the staff were genial but, my goodness, some of the bar tenders could do with a social skills weekend. Surly isn't the word for it. The food was grand, though. Excellent fayre with lots of choice on Deck 12. We tried the restaurant but found the service to be lacking so kept with the buffet bar. Staff need to be a little hotter on the alcohol wash, though. I watched many diners go in without first washing their hands and I can see that familiar old foe, Norovirus, breaking out for an unwelcome visit quite soon. The sailing was perfect. The staff were very professional and safety was clearly Paramount. The film channels hosted well chosen films and there was something for everyone. The Dome on 14 was where the children danced their socks off every afternoon so they were thoroughly entertained. In all, it was another enjoyable cruise with CMV. However, there are a few ends that need tidying on Columbus. They need to apply the standards of the Marco Polo, though. Although CMV will never have Fred Olsen standards, I do expect a tighter ship. Read Less
8 Helpful Votes
Sail Date: July 2018
We boarded Columbus which looked okay in comparison to other cruises which we have been on. Fred Olsen being far superior and modern. All went well until day 4 when we were awoken by the sound of rushing water which unfortunately for us ... Read More
We boarded Columbus which looked okay in comparison to other cruises which we have been on. Fred Olsen being far superior and modern. All went well until day 4 when we were awoken by the sound of rushing water which unfortunately for us caused ourselves and 80+ other passengers to be offloaded in Bergen as our rooms were out of action. We are now back in the UK after being flown home. To CMV credit the customer service was excellent and we have been given a full refund and a discount for use in the future. Columbus is to be repaired at the end of August after her last sailings and I look forward to sailing her next year when she has been upgraded. Also the food was good and variety should suit all tastes. Bars well stocked. Cabins however haven't been updated since CMV took ownership of Columbus from P&O. Read Less
5 Helpful Votes
Sail Date: July 2018
Summer cruise around the Canary Islands trying a cruise company not used before, or again. We sailed many cruises using varied cruise companies. Food not much choice poor standard. Hygiene no hand wash provided when entering self ... Read More
Summer cruise around the Canary Islands trying a cruise company not used before, or again. We sailed many cruises using varied cruise companies. Food not much choice poor standard. Hygiene no hand wash provided when entering self service buffet, until reported. Entertainment, only one guest artist ( comedian impressionist) appeard 3 times. Dance group do most shows, not too bad. Cruise director, magician! No personality made me feel uncomfortable with his amateurish presentation, more like a children’s entertainer. Dress code, never adhered to Formal nights people allowed in main resteraunt wearing T shirts. Dress code given on daily program no one bothered. ship is described as adult only, however children were allowed on at less than £200. No entertainment for them so they ran riot in every swimming pool much to the annoyance of older passengers wanting to swim.( jumping in pools, jumping in onto large inflatables, 12 children in jacuzzi in over 18s area. Not children’s fault no supervision from anyone. Not only annoying, but dangerous. Rude staff. Read Less
4 Helpful Votes
Sail Date: July 2018
We have booked for the round South America voyage on the Marco Polo in January 2019 so when we saw a good deal on CMV Columbus we thought why not give it a try. We have cruised with P&O, Azamara, Princess and Viking but don't ... Read More
We have booked for the round South America voyage on the Marco Polo in January 2019 so when we saw a good deal on CMV Columbus we thought why not give it a try. We have cruised with P&O, Azamara, Princess and Viking but don't live on ships like some people. We are newly retired and enjoy touring holidays worldwide and skiing so we ain't just cruise bores! After booking an inside cabin 6179 we found out that CMV had within a few hours reduced the price by £200 per person ouch! one phone call later we had the money back as on board credit Thanks CMV. Embarkation was easy at the Tilbury Cruise Terminal. We had booked long term parking which turned out to be in a Cemex compound about a mile away the shuttle bus got us back to the terminal where we joined the ship. Cabin was a good size and could sleep 4 with 2 pull down bunks, lots of storage space and cleanish. Cabin was a bit tired but everything worked OK. TV was a bit small and the channels limited especially when at sea but hey who needs TV? This was a 'Multigenerational Cruise' that meant children on board ARGHHHHHH but seriously most of the time the kids we met were well behaved and well mannered. Some cruisers had bad experiences with kids in the pools and so called adults only stern bars. CMV need to get the rules in place before the cruise starts so crew and staff know what is expected. Food was OK we used the Grill twice steaks were very nice and the Fusion Indian restaurant was fine but a bit strange the usual poppadoms and pickles followed by starters then naan bread and mains mixed up a bit. Service was fine in all the venues we were on second sitting in the Waterfront and our waiters were excellent. The entertainment was on the whole good some bad singing but the entertainers did at least 2 shows a day and worked very hard (Princess entertainers did only about 4 shows in a similar 14/15 day cruise) So well done the show team. Cruise director was rubbish worst jokes ever!!! Ports and shore excursions were as expected but it would have been nice to spend more than half a day in Lisbon, prices reasonable compared to other cruise lines. The good: Great value for money The Bad: Once waiters found you had bought the VIP drinks package they tended to ignore you. Some rude and surly waiters Nico you know what I mean. No policing of the sunbeds some people left their towels for 2 hours + how rude! you know who you are. Not enough sunbeds Having paid for a 'Package' that included tips we were a bit disappointed that our cabin steward gave us bad looks on the last day, we had already paid his tip. Other cruise lines (Azamara etc) state no tips required or expected...... Conclusions CMV provide a great value for money service and we are happy to cruise with them again. Read Less
1 Helpful Vote
Sail Date: July 2018
We chose this cruise as it was on offer on front page of a local free paper, and sailing from our local port only 20 mins away. As a first break together after several years of health problems expectations were high. The ship itself ... Read More
We chose this cruise as it was on offer on front page of a local free paper, and sailing from our local port only 20 mins away. As a first break together after several years of health problems expectations were high. The ship itself externally and internal décor looked somewhat 'tired' in places. Food overall was good, although fish dishes were sometimes dry. Cabin was a twin, not double as expected and seemed smaller than pictured, but loads of storage space, safe and a fridge were pleasant surprise. Cleaning of wash basin was poor, and pop-up waste faulty (after 2nd or 3rd time my husband fixed it himself). Once ran out of toilet rolls and my husband had to go and find some - a real issue at the time! Bar staff and waiting staff were terrific, for the most part, very attentive and cheerful. Entertainment (the 3/4 shows I saw) was ok, but of variable quality. However the musicians (guitar duo and piano/violin duo) were very good indeed. Rules in and around pool areas were not enforced initially, allowing sunbeds to be hogged and children to monopolise pools with inflatables etc. This was addressed quite quickly on the hot tub deck, and three quarters of the way through the cruise on the pool deck, but only after people complained, we understand. The one excursion (Gibraltar Rock Tour) we went on was good but overpriced. Despite these criticisms we enjoyed ourselves. However I would like to know how passengers who booked last minute and paid much less were allocated a cabin with a balcony? Do you not allocate the best cabins first to those who paid more? Read Less
5 Helpful Votes
Sail Date: July 2018
This was our second cruise on Columus and we have done many cruises with CMV so knew, in general, what to expect. Plus points All staff encountered very friendly Cleaning – constant, especially restrooms and lifts Cabins – ... Read More
This was our second cruise on Columus and we have done many cruises with CMV so knew, in general, what to expect. Plus points All staff encountered very friendly Cleaning – constant, especially restrooms and lifts Cabins – good size and plenty of storage, comfortable beds Premium Drinks package – good value Food, overall, was of a good standard The Grill (speciality dining)– excellent We found the evening shows enjoyable and of a reasonable standard Boarding was quick and efficient Could be improved Insufficient sun loungers – deck space is available to cater for more (including on the Promenade Deck). This was a ‘multi generational cruise’ so we had more passengers than is the norm. A lot of ‘reserving’ of beds was in evidence – always difficult to police by the crew. The weather, throughout the cruise, was very good so being in the open was extremely popular. Connexions Bar – too many of the seats are on the low side (difficult for seniors to get out of) Chef’s interpretation of some ‘classic’ dishes was open to question. Sightlines in The Palladium Theatre are often poor and there are a lot of individual chairs (whole rows of them). Anyone not aware of this could be in trouble if leaning back. One forward lift was ‘Under Maintenance’ for the entire cruise but, in reality, had been out of service for months – it didn’t appear to cause any problems though. Other observations Afternoon Tea is available only in the Plantation (buffet area). Breakfast service in the main restaurant (Waterfront) could be a bit slow which, in turn, led to the buffet area being very busy at times. Waterfront Restaurant layout is unusual, slightly raised in the central area, with lots of booth type tables and bench seating. This makes it impossible for the waiters to serve you in the correct manner. Daily information sheet has a ‘suggested’ Dress Code only and the suggestion is not enforced – smart casual was acceptable all the time. Read Less
7 Helpful Votes
Sail Date: July 2018
We chose it for the destination The food was awful 2* is being generous. The breakfast was the same very day greasy hard bacon cheap nasty sausage never changed . Every day was a stir fry or some obscure meat like beef cheeks nasty cheap ... Read More
We chose it for the destination The food was awful 2* is being generous. The breakfast was the same very day greasy hard bacon cheap nasty sausage never changed . Every day was a stir fry or some obscure meat like beef cheeks nasty cheap food by the end of the cruise so many people were eating from the kids section as the food was slightly better. if you are vegetarian you would really struggle veggie curry and rice or cheese and salad . No late food apart from 11 to 11 30 when plates of Iceland type buffet food was taken Around the bars. You felt like a penguin being given fish . Most staff rude especially reception we went to complain about the lack of sun beds 450 for 1400 passengers.the receptionist rolled her eyes and picked up the phone twice while we were talking . People were taking sun beds when someone went for food and leaving belongings piled on the floor . There were arguments and near fights every day . The Crewe had their own deck with around 30 beds that weren’t being used we got a sun bed twice in 15 days and it was taken when we went for lunch . People were sitting on chairs taken from the buffet as there was nowhere to sit.we ended up going to the speciality restaurants they were a bit better but you shouldn’t have to pay . Entertainment was awful singers screeched out of tune people got up and walked out including us. We went to Tenerife on a Sunday everywhere was shut . Some of the places visited were too short 4 hours not enough time . Kids in pools couldn’t use till day ten when the made one adult only We lost tv signal on 3rd day . Incompetent management it all needs a massive review All in all this was my tenth and by far the worst cruise I would never sail with them again or recommend them to anyone I know . Read Less
1 Helpful Vote
Sail Date: July 2018
Very disappointed with this cruise I was so looking forward to it.The food was tasteless and bland in the restaurant and buffet.The only decent meals were the ones you paid for in The Grill or Infusion .Most evenings I had chicken nuggets ... Read More
Very disappointed with this cruise I was so looking forward to it.The food was tasteless and bland in the restaurant and buffet.The only decent meals were the ones you paid for in The Grill or Infusion .Most evenings I had chicken nuggets and chips from the kids menu which was the same for the whole trip.The entertainment wasn't good either apart from the comedian .Lack of sun beds caused arguments amongst some passengers.The pools were overtaken by teenagers dive bombing and jumping off the the rails around the pools.On deck 8 there were 2 jacuzzis at one point there was 10 children in one of them.There wasn't any kind of security on the ship and none of the staff spoke to the children about doing dangerous things that could injure them.It took a whole week for the staff to decide to separate the pools one for children and the other for adults.My cabin was fine until I looked at the sink basin. It had obviously discoloured so instead of replacing the basin it had been painted not sprayed,painted with a brush.The soap dish part was disgusting and the paint was peeling off.The shower curtain hooks were brown with rust.I put in a complaint about the hooks and basin ,the hooks were replaced but there was some confusion over the basin that never got sorted.The ship is dated and is not suited for children as there is nothing for them to do the pools were both 6ft deep and not suitable for young children there was no lifeguard either.This cruise was nothing like I expected it to be. Read Less
6 Helpful Votes
Sail Date: July 2018
We chose this cruise because of the itinerary. We have done about 10 cruises altogether with Royal Caribbean, P & O and Thomson. This particular one seemed to be interesting, we choose first by Ports of Call then by cruise ship. ... Read More
We chose this cruise because of the itinerary. We have done about 10 cruises altogether with Royal Caribbean, P & O and Thomson. This particular one seemed to be interesting, we choose first by Ports of Call then by cruise ship. Firstly I should say we were blessed with super weather everywhere except Dublin. The three Tender ports were easily accessed and Prince Charles was in one place and Princess Anne in another! Some thought this a plus, others not! The evening food offering in the main restaurant was we thought the best we have experienced on any cruise. Good choice on each course, served promptly by pleasant staff. The quick meal option was like all the others we've had, bit crowded...(and not a chip in sight) .breakfast in main restaurant was not all that well organised... We found evening shows in the main, wonderful entertainment..Some folk seem to expect "exactly to their taste" every evening....That's never going to happen. The only poor performer was the Tenor...the Magician was brilliant, he is also Entertainment Manager...best we've experienced... In the Atrium 3x nightly were a wonderful musical duo pianist and violinist, their performances were superb. The cabin on Deck 10 was large and kept clean. Bit dated I suppose as was the bathroom. But shower was easy to adjust and large enough. My critical comments relate not to the ship but to the cruiseline. We understood we had booked 1st Sitting. We had this in writing. It transpired that dining room has space for 700+ & CMV had told 850 or so they had 1st Sitting so the poor Restaurant Manager was dealing with VERY irate passengers for at least 2 or 3 nights. It was said no sittings were guaranteed! That is totally unacceptable, some folk were diabetic and needed their food and why should they have to eat upstairs. We accepted it, as the irritation could have spoiled things, and as a result on 2nd sitting shared a table with a delightful Swedish couple with whom we got on the with especially well and plan to keep in touch with. But CMV should definitely address this thorny and totally unnecessary issue. The other matter of contention is the thorny one of gratuities ..there is absolutely no reason on earth why these cannot be incorporated into the cruise fare. To adjust the £7 per person per day you go to Reception once you've received interim account, collect a form, and say what you are happy to pay per day which we did. Folk had come from Russia, Sweden, New Zealand, America, and Croatia that we know about to do this cruise which was an interesting fact too .. Finally then a wonderful holiday friendly people lovely ports and the strange thing is far more folk of our acquaintance have asked about it with interest than they ever have about the ones on 'posher ' ships and more exotic locations.... Ps Some folk can moan about ANYTHING - one lady was outraged that her egg was too soft one morning, and another rather nice couple were "very disappointed " there was no choir on board as there had been on their last ship Read Less
5 Helpful Votes
Sail Date: July 2018
Had mixed feelings about Columbus. The ship looked tired and in need of a bit of painting on the outside. Inside there were a number of design faults such as the need to walk through cabin areas to get to reception. The food was ... Read More
Had mixed feelings about Columbus. The ship looked tired and in need of a bit of painting on the outside. Inside there were a number of design faults such as the need to walk through cabin areas to get to reception. The food was generally excellent, the entertainment varied from the very good to the very ordinary. The staff were pleasant but at times I felt we were being ripped off with the ridiculous cost of excursions. The cost for two people to be taken by coach from Greenock to Glasgow was £58. By local train (four an hour into Glasgow) it cost £14.40. The information whilst on board was poor (no description over the public address about where we were) and we felt fobbed off on a number of occasions. On asking for a weather forecast we were told to consult the daily bulletin which we had already read. On complaining about the temperature in the main dining room we were told it took about two hours for the air conditioning to kick in. This was quite obviously nonsense as at no time did we have any air conditioning and on one evening two members of our table of eight had to go out to get some air. Wi Fi was expensive (something like £53 for the trip and it just didn't work). We overheard a complaint about wi-fi service being met with "well we are at sea sir". There was dust on the underside of the tables in the Dome Bar. Much of the administration work was confusing and at times just wrong (we received wrong bills and there was a mix-up over our table in the restaurant). The ship also tried to impose a £7 a day per person gratuity - making it feel more like a surcharge. We refused to pay this and gave individual members of staff cash as we weren't convinced that the mandatory payments would actually go to the staff. The breakfast buffet room was stuffy and over-crowded and at times the cups and glasses ran out. Plates etc were whipped away as soon as we finished (we could have saved washing up by using the same plates etc). The coffee was just foul. When we filled in the questionnaire we said that we had enjoyed the trip and wouldn't be put off sailing with Columbus again if it was sailing somewhere we wanted to go but we certainly wouldn't sail Columbus out of choice. Neither would we recommend it to friends, although, once again, we wouldn't tell them to avoid Columbus if it was sailing somewhere they wanted to go. Read Less
3 Helpful Votes
Sail Date: July 2018
This was a Round the World cruise. We chose it for the itinerary. We had been on one world cruise previously with Fred Olsen. We have been with Celebrity, P&O, Cruise and Maritime and Fred Olsen and none of the food, enrichment ... Read More
This was a Round the World cruise. We chose it for the itinerary. We had been on one world cruise previously with Fred Olsen. We have been with Celebrity, P&O, Cruise and Maritime and Fred Olsen and none of the food, enrichment activities and staff compare with Fred Olsen Cruise Line but Cruise and Maritime were the worst. The food was bland and uninteresting with no variety, we had Jacobs Cream Crackers at each meal and each buffet for the whole 121 days! (just an example). The meat was tough and over done. The bar staff didn't want to serve you and the dining room staff had too many tables to cover. Many of the cabin stewards had little English and it was a lottery whether you got a good one or bad. The Show Team did a great job with 2 shows a night and sometimes additional solo shows elsewhere. However if the shows weren't your 'cup of tea' there was nothing else - well classical in the Atrium, 'popular' music (Tie a Yellow Ribbon Round the Old Oak Tree) in one bar and a guitarist in another who played for himself and didn't engage with the audience. Ship was great and cabins a good size. Read Less
1 Helpful Vote
Sail Date: July 2018
liked the itinerary British isles cruise for adults only the ship is great with lovely facilities but unfortunately some of the staff didnt have their heart in it, some couldnt speak english which I though was odd considering it sailed ... Read More
liked the itinerary British isles cruise for adults only the ship is great with lovely facilities but unfortunately some of the staff didnt have their heart in it, some couldnt speak english which I though was odd considering it sailed out of London and was a British Isles cruise. Also the meals were very ordinary to say the least but the bar had very reasonable prices and the entertainment was first class the cabins were excellent with plenty of wardrobe space and storage space., we particularly liked the itinerary as only one day cruising with 11 days in a different port/country every day.The embarking and disembarking went like clockwork no problems with that, As well as they had shuttle buses waiting in the ports that were too far away from the main town.city we where visiting Very nice touch, So over all it was mostly positive with but a few negatives {food and SOME service] Read Less
4 Helpful Votes
Sail Date: June 2018
My dad and I were going away together, he wanted a cruise with no flights hence the fjords. He had been on a cruise before I was a cruise 'virgin'. He told me how it would be pretty 'posh' and the food and ... Read More
My dad and I were going away together, he wanted a cruise with no flights hence the fjords. He had been on a cruise before I was a cruise 'virgin'. He told me how it would be pretty 'posh' and the food and entertainment would be amazing. Unfortunately it didn't live up to expectations. The staff were amazing, couldn't do enough for us and so friendly all the time. The food was good, varied but not a lot of veg dishes that weren't in sauces, though plenty of salad. Unfortunately the bistro didn't seem to be able to cope with the numbers and constantly ran out of glasses, mugs and on the last breakfast, toast! We were told they didn't expect so many?? There were 1400 on the ship at all times so how could they not expect so many to the last breakfast? The ship to me looked tired in places even though it was refurbished last year, the shower room was a bit grubby and the tv didn't work properly (not really a problem as we spent most of the time on deck). One lift was broken the whole trip as was the ice cream counter, which in the heat we had, would have made a killing! The main show was unfortunately on a similar level to butlins, though when singing individually elsewhere on the ship they were pretty good. The lady singer in connexions was amazing! We spent most evenings listening to her. In the main restaurant we had a German couple sat at our table and he told us he was told he couldn't sit at our table because it was an all English table! Shocking!! Having said all that it was an experience I wouldn't of missed and the fjords are breathtaking! Read Less
4 Helpful Votes
Sail Date: June 2018
Last week my wife and I went on our 1st cruise to the Norwegian fjords and for two walkers thoroughly enjoyed it. I was a bit apprehensive but no problems it was like having a floating hotel. All 5 of the land days we went ashore 3 off ... Read More
Last week my wife and I went on our 1st cruise to the Norwegian fjords and for two walkers thoroughly enjoyed it. I was a bit apprehensive but no problems it was like having a floating hotel. All 5 of the land days we went ashore 3 off them we did guided walk and the others found our own then did coach trips in the pm. Food and hospitality was 100 % cabin excellent apart from being an inside one which we won't do again nothing wrong with it apart from no natural light.. we were blessed with excellent weather which helped. Highly recommend cruising but I think 8 to 10 days would be our comfort limit. I was worried about the dress code but this wasn't an issue as each day you got a news letter through your door telling you about the next days cruising etc and what the dress code was for the evening, sadly I don't think many people read this as there were always several people (mainly men) not wearing the right attire for the evening meal in the restaurant and I felt that these people should have been refused entry and either go and change or suggested they use the self service restaurant which served the same food. Read Less
4 Helpful Votes
Sail Date: June 2018
Everything about this cruise was excellent. We have been on 28 cruises and this was a good one. The food was very good and varied. The service was vey good. The staff were all very efficient and friendly. The cabins were spacious and the ... Read More
Everything about this cruise was excellent. We have been on 28 cruises and this was a good one. The food was very good and varied. The service was vey good. The staff were all very efficient and friendly. The cabins were spacious and the beds were extremely comfortable. The entertainment was varied and the show dancers and singers were very talented. The guest acts were also good except for the tenor who could not hold a note and was consequently flat most of the time. This view was held by all the people we spoke to. We stopped in 10 ports and all were lovely. We only did 2 ships tours, Belfast and Tresco. I had gone on line and booked a taxis that held 7 on Mull. It cost a total of £100. Our table companions came with us. Excellent taxi owner Alan. He took us to places that the ships tour couldn't get to. Tour was three and a half hours long. Don't do it on Skye. Taxis are very expensive. Weather was sunny all the cruise. Read Less
2 Helpful Votes
Sail Date: June 2018
We had a brilliant holiday. Service food and entertainment were all excellent. The ships singers and dancers were exceptional .This was a little bigger ship than we are used to but we actually preferred it and will look for similar next ... Read More
We had a brilliant holiday. Service food and entertainment were all excellent. The ships singers and dancers were exceptional .This was a little bigger ship than we are used to but we actually preferred it and will look for similar next year. Room was quite small but we spend very little time there. We prefer to be out either exploring or up on deck. The other guests we chatted to had all enjoyed their holiday. On formal nights nights most people dressed up but not ott. Some people chose not to and this appeared to be acceptable. They did not go to the formal dining rooms . We prefer to do our own thing but booked 2 last minute excursions . Both were very good if a bit expensive. There was a small problem with the tendering in st peters. Staff came round to explain and apologise. Throughout the holiday the captain ensured guests were well informed. The ship had a relaxed atmosphere. This was our first fly cruise . everything was well organised. This was the same on departure. All good we reallly enjoyed especially in waterfront ,,most of the times we dining late and tired because we booked in 1st sit but the staff showed smiley face.making jokes and fun the service too fast.we never had this before very good and lovely waiter Mr. sabari very frank and efficient. Beds very comfortable with beautifully laundered linen and great pillows. Having some experience of travelling on cargo ships over the years, the occasional ship smells of bunkering, and the inevitable hum and vibration of the engines disturbed us hardly at all, as we reckoned it was hardly possible to avoid these things altogether. We slept well, and loved our cabin cheerful.over all we enjoyed except st.peters. Read Less
Sail Date: June 2018
We had been on Columbus to Iceland in 2017 and enjoyed its high standard of entertainment and food. Our cruise around the British isles in June 2018, gave us 10 ports in 7 countries in 12 days. The restaurant food, breakfast, lunch ... Read More
We had been on Columbus to Iceland in 2017 and enjoyed its high standard of entertainment and food. Our cruise around the British isles in June 2018, gave us 10 ports in 7 countries in 12 days. The restaurant food, breakfast, lunch and dinner were excellent and the buffet style cafe were of good quality and quantity. It's quite sad to see how greedy people are and how easily the waste so much. Shame on them. The ships senior staff were very professional and the serving staff friendly, and efficient. I don't quite understand the few complaints on food quality, we had no mediocre dishes. from the +160 our party of 3 enjoyed over the 12 days. The one problem we did have, was cruise shortening and came unforeseen. Despite the issue being unpredictable, CMV worked very hard for my guest and gave us every opportunity to sort out the issue to our complete satisfaction. So a big hearted thankyou to them. You only really know how good a company is when they have helped you through an unexpected crisis and allowed your cruise to continue. Columbus, we'll be back ............. Read Less
4 Helpful Votes
Sail Date: June 2018
The entertainment was terrible the first night they introduced the entertainment staff and they sung a bit then the second day they introduced the shop staff,the photographer,the shore excursion person and the spa lady now I don’t call ... Read More
The entertainment was terrible the first night they introduced the entertainment staff and they sung a bit then the second day they introduced the shop staff,the photographer,the shore excursion person and the spa lady now I don’t call this entertainment the dancers were good but one of the singers was a terrible singer he just worbled and was out of tune, I feel the entertainment was on a very low budget or these so called entertainers are fresh out of college, we Walked out of a couple of shows as they were so bad they had an impressionist which was very good he was on 2 nights ,the food was not to our taste a bit too much a la carte ,the cabins were nice and clean but our keys didn’t work and we had to get them reprogrammed 6 times ,the day we came home we had to vacate our cabin at 7am but the ship didn’t dock until 8ish ,the restaurant for breakfast didn’t open until 6.30 so it was a rush to get breakfast down us then rush back and vacate our room then waiting around all over the ship it was rediculous not very well thought of Read Less
4 Helpful Votes
Sail Date: June 2018
As first time cruisers we wanted to go from Tilbury (a port local to us) and do the British Isles Discovery 12 night cruise, booking direct with CMV (excellent advice and information provided to us by the CMV customer service agent). ... Read More
As first time cruisers we wanted to go from Tilbury (a port local to us) and do the British Isles Discovery 12 night cruise, booking direct with CMV (excellent advice and information provided to us by the CMV customer service agent). Right from the very beginning we could not fault a single thing. Embarking/disembarking was made so easy, effortless and hassle free due to the fantastic organisation by the London Cruise Terminal team and ALL CMV staff checking us in/out. We met some lovely people, enjoyed excellent cuisine throughout the different restaurants onboard (waiter led and self-service alike), the drinks were really varied (brands, etc) and all the staff were a credit to the company. Nothing was ever too much for our cabin steward and he always went that extra mile to ensure customer satisfaction. Waiters, waitresses, bar staff, entertainment staff, ship's crew and officers were second to none - always making sure that we were catered for depending on our needs, tastes and, of course, our safety. We were due to visit St. Peter Port, Guernsey but due to rather high swells, the tender boats could not be used so we were informed that as safety is the captain's priority, we would not be going ashore - those who had booked excursions got refunds and the entertainment team put on extra activities as well as projecting a blockbuster film in the Palladium Lounge. Yes, it is always a pity when certain places can't be visited but if the captain reckons that it's not safe to do so, then so be it.... he has my backing all the time in such circumstances! All in all, l can honestly say that this is the best holiday l have ever had and l would recommend CMV's Columbus without a shadow of a doubt! Congratulations CMV and here's to my cruising with you more and more! Read Less
Columbus Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 4.0 3.6
Entertainment 3.0 3.5
Public Rooms 3.0 3.9
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 2.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.7

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