13 Helpful Votes
Sail Date: August 2017
We arrived at Tilbury expecting embarkation to be something of a shambles (based on previous comments). However, we were pleasantly surprised at how smooth this was. Drove straight up to the gate, offloaded luggage and asked to park ... Read More
We arrived at Tilbury expecting embarkation to be something of a shambles (based on previous comments). However, we were pleasantly surprised at how smooth this was. Drove straight up to the gate, offloaded luggage and asked to park approximately 20 yards in front of the terminal building! I think embarkation is very hit and miss, having spoken with others who were asked to park in the long stay car park and had to be bussed back to the terminal. One big complaint I have about boarding is the total lack of security. At no point were our carry on bags scanned and we were told to walk round the outside of the x-ray scanners! This was the same at both Amsterdam and Antwerp (although at Antwerp they made a show of making us put out bags through a scanner. This proved to be totally ineffective because no one was looking at the screens! Complete waste of time. We could have brought absolutely anything on board and spoke to many people who brought quite large quantities of alcohol on board totally undiscovered. We were more concerned about what else people could have smuggled on board, bearing in mind the heightened security level at the moment. In all, this cruise was more or less what we were expecting for the price we paid. The food in the main buffet is very limited and quite unimaginative. The coffee is good. Food in the dining room better but the service is, again, hit and miss. We chose to take breakfast in the main dining room one morning and out of the 6 people on our table, I was the only one who didn't ask for any change to be made to the dish I ordered. Needless to say, my breakfast was the only one which was wrong! The coffee was cold and we had to ask more than once for a refill. The orange juice tastes watered down and I am still waiting for my toast! The cooked breakfast is exactly the same as that served in the buffet, so no difference in quality at all. The entertainment is pretty dire. The cruise director is unprofessional, scruffy and not funny at all. We walked out half way through a show in the Palladium as it was cringeworthy. The singers in Connexions Bar and Taverners are poor. However, the crew in every bar and elsewhere on the ship were all excellent. There is a large screen over one of the pools which showed various music and promotional videos non stop. There is also music next to the second pool. If you happened to be sitting on the top deck between the two pools the conflicting music was ridiculous. It would be infinitely preferable to have music by one pool and make the other pool a quieter area. At no point were any officers or the Captain visible. This is the first time we have cruises where not one of them showed their face for the whole time and we found it quite odd and not good for customer relations. Disembarkation was OK, although being asked to vacate the cabin by 7 a.m. was very strange indeed. Bearing in mind the price we paid, we still feel that it was good value. However, if I had paid the full list price on CMV's website, I would have been quite unhappy. I think that with Columbus they are trying to compete with P&O but they have a long way to go yet. Finally, the outside windows on every deck were absolutely filthy! Come on CMV - this is poor housekeeping and easily rectified. Read Less
29 Helpful Votes
Sail Date: August 2017
We have just returned from a weeks cruise on the Columbus. Ship is beautiful and all areas clean. Decor is lovely. Cabins fantastic. Food in waterfront restaurant absolutely superb every evening. Don't waste your money in the ... Read More
We have just returned from a weeks cruise on the Columbus. Ship is beautiful and all areas clean. Decor is lovely. Cabins fantastic. Food in waterfront restaurant absolutely superb every evening. Don't waste your money in the Grill restaurant! Food better in the Waterfront restaurant and it doesn't cost you £25 extra to eat in there!!! Very disappointing meal in there. 4/10 at most and that's being generous! We ate there as a treat to ourselves and were not impressed with anything! Service not as you'd expect. Slow and food was sent back by 2 in our party. Starters unimpressive and only the soup was decent. Steaks were average. Veg mostly sliced cooked peppers! Deserts not worth waiting for! I wish I'd listened to other reviews on here before we decided to try it for ourselves. Most staff on ship were friendly but some were unfriendly and rude to passengers and other staff members which was unpleasant to witness. Definitely need training in customer service and service with a smile. Some made you feel you were a nuisance! Just for asking for information or help. Blonde lady in tour office, name unknown but the manager I would imagine by the way she talked down to a lovely young lady working there. She was unhelpful and absolutely rude. The poor girl was embarrassed and was doing a fine job! Shows were average. Nothing spectacular but good and entertaining, very disappointing in having no star acts in the week we were there. The worst thing for us were we cruised when children were allowed on board a usually adult only ship. Our party are all young grandparents and love children but there's a time and place! Most entertainment was family friendly, meaning children's entertainment! So not a lot for us adults without children to entertain. Main annoyance was children being allowed in all bars and areas until all hours. Only area children were not allowed was the nightclub after 11pm and even that wasn't adhered to by some parents. Young Children were sat on bar stools in bars when adults were struggling to find a seat! Patents were responsible for their children's behaviour of course, but there should be rules regarding adult areas. Would not advise cruising when family friendly if your looking for adult entertainment and relaxing evenings!! I would definitely cruise with them again if adult only and hope they may have sorted out the bad staff from the excellent as many were. Our cabin was spotless. Good size. Beds very comfortable with fresh clean cotton bedding. Shower great size and powerful! Lovely white fluffy towels. We stayed on deck 6 ocean view. Friends were on deck 10 ocean view. Cabins pretty much exactly the same apart from they had tea making facilities. Drinks prices are the best we've ever had! Very reasonable. My review is honest and the critical points are to help future cruisers what to be aware of. Read Less
5 Helpful Votes
Sail Date: July 2017
The cruise had a good itinerary, embarkation arrangements were good and all started well. Destination ports were all in docklands and needed transport to reach town centers as opposed to cruise terminals. It soon became apparent that this ... Read More
The cruise had a good itinerary, embarkation arrangements were good and all started well. Destination ports were all in docklands and needed transport to reach town centers as opposed to cruise terminals. It soon became apparent that this was an old ship (formerly P&O) and had been rushed into service, renovations and repairs were going on around the passenger. On one occasion our stateroom carpet was soaking wet. When we complained at reception they put in train a change of cabin and repairs. They were unaware that another department was cleaning carpets on that deck but not drying them adequately.Meals were mediocre, waiters had no knowledge of the wines or how to serve them the principle restruant was well appointed but the self service was always uncomfortably hot and overcrowded. There were announcements on the Tanoy by a voice that said it was the captain but he never condescended to meet the passengers. Two ports of call Isle of Sky and Mull were cancelled when the captain anticipated the sea conditions would be too dangerous, but since he chose to divert to a day at sea and Invergordon we will never know if the highlights of the cruise we were wisely avoided or not. Entertainment was a mixed bag ranging from a poor taste comedian when guests walked out to some first class productions. It was left to guests to arrange a well supported bridge school. My wife developed cellulitis in her leg and treatment in the medical center was excellent. Read Less
18 Helpful Votes
Sail Date: July 2017
Cruise July 11th. On Columbus. Around the British Isles. We chose this cruise because our first ever cruise on this ship when it was P&O Arcadia. 17 years ago, which we enjoyed very much. The ship is still a good size with plenty ... Read More
Cruise July 11th. On Columbus. Around the British Isles. We chose this cruise because our first ever cruise on this ship when it was P&O Arcadia. 17 years ago, which we enjoyed very much. The ship is still a good size with plenty room. There have been some changes, new floorings and paintwork, some of the public rooms have changed and sadly the lovely cinema has gone. The theatre had had chairs squeezed in, some of them higher than the seating behind thus restricting the view. The cabins are a good size but rather dull with much brown wood and carpets ours was not very clean on arrival. No toiletries, just a dispenser of shampoo in the shower, no soap but I was given two small bars after I made a request for some. I had to search for the steward who didn’t make any effort to introduce herself. No kettle in the cabin, so it was a walk and rides in the lift to deck 12 aft. to the tea and coffee dispensing machines. This proved very difficult at times with people carrying hot drinks back to their cabins in the lifts, often juggling a mug with a walking frame or stick. I think in line with most ships and hotels a kettle in the room is a must for safety reasons. I spent 3 days up and down from the buffet to the cabin with food hot drinks etc. for my husband who was unable to walk, following a painful fall on the second day at sea. I must say the staff in the medical centre was excellent, from the first examination and during the following days. Unfortunately I have been unable to get an invoice for the medical care to send to my insurance company. Medical centre said they had sent it to reception, they said ask the cabin steward, who knew nothing. The last two days on the ship were spent trying to get this information. I am still phoning and emailing CMV for a printed copy of the invoice. Sadly CMV does not match the cruise style of its claim to British cruising but I soon discovered it was a Greek enterprise. In the main dining room the food was of very poor quality often over cooked lukewarm and loaded with salt. Gammon and ham was of the reconstructive type, most of the cheese was tasteless and plastic in appearance. Attempts to theme menus at dinner from various countries failed in the understanding of how to prepare some of the dishes, all meals arrived plated up, even the tasteless cheese, cut in to small pieces it was accompanied by two squares of sweet biscuits like Ritz, no choice of type of cheese or crackers. In the dining room the waiting staff followed each other around trying to place cutlery whilst you were eating or whipping away plates before they were finished with. A Decaf. tea bag was presented in a cup, with no means of disposing of the bag before drinking it. The wines on the menu were often unavailable, the wine waiter had a poor understanding of the wines on offer. It was better to eat in the buffet where you could inspect the food, and avoid the dried out offerings. However there were no trays to carry the plates on, so customers were up and down the servery for each course bumping into each other and reaching over for cutlery etc. The towels and bed sheets were worn and thin, my bed was made up during the second week with a sheet with a hole in the middle and a black stain on it. I left it for two days before I saw the steward and asked her to change it. I did ring reception to ask for the house keeper, I was told she was off duty and they would ask her to contact me. I am still waiting. Good points were that most of the upholstery in most of the public rooms seemed new and was comfortable where it hadn’t been renewed it was very tatty. Sadly there were no chairs on the promenade deck. The entertainments team, musicians, singer and dancers worked very hard and were good. The guest speakers were boring in their presentations. The captain’s cocktail welcome was a joke as he and his officers were sailing us away from Antwerp at the time, ? Bad choice of day or just not interested. It was near the end of the second week when I first saw him, eating lunch in the buffet. Very few officers were ever seen on the decks. This probably explains why so many things were lacking in efficiency. We were left for 20 mins. waiting for a tender on the quayside in Invergordon in pouring rain without any shelter and nowhere for the elderly and frail to sit. Requesting things was difficult with such a multinational crew, some of them with limited understanding of English although they were keen to please. This is a lovely ship which has the potential to be good again, but there was poor organisation in many departments and the captain of the ship needs to be in charge and be seen. When it was Arcadia it was known as the friendship ship. I hope Columbus can get it up to the standard we enjoyed 17 years ago before I give it another try. As this was my first cruise with CMV it has put me off sailing with any of their other ships. However my fellow passengers praised Marco Polo and Magellan, we shall think about that in the future. I know it is marketed as a budget cruise line but is at the very bottom end. Read Less
4 Helpful Votes
Sail Date: June 2017
We chose this cruise for the itinerary and because of the BOGOF offer (as did most of the folk we talked to on board). We had cruised once before with CMV 2 years ago and the experience had been a little unsatisfactory, but we thought - ... Read More
We chose this cruise for the itinerary and because of the BOGOF offer (as did most of the folk we talked to on board). We had cruised once before with CMV 2 years ago and the experience had been a little unsatisfactory, but we thought - new ship to the company, too good an offer to miss, give it a go. We don't regret it entirely, but several 'issues' with the ship made the trip feel like hard work at times. I could repeat most of other reviewers' negative points re attitude of certain staff, especially the tendency to pass the buck - it was always someone else's fault, or the mantra we kept getting (in the dining areas): 'It's coming'.. The main problem we concluded was that many of the crew were insufficiently trained or did not have enough English to understand passenger requests. One thing that requires serious reviewing is the emergency drill procedure, which, as described by other reviewers, was a farce but not at all funny. God forbid they would ever need to put this into action in a real emergency... We found the quality of the food deteriorated progressively after the first few days, sometimes to the level of school dinners. If you can eat anything you'd be fine, but even without my dietary requirements (dairy, sugar and additive-free) we expect high-quality food as part of a good cruise experience. Maybe because we have only gone with Fred Olsen in the past (5 times) and always found the dining experience on their ships to be excellent. Overall, the ship is attractive and has some very pleasantly appointed areas - notably the Taverner's Pub, the Observatory bar and the Library - though a pity the latter is only open for 3 (separate) hours a day. If you like to settle with a book in a secluded quiet corner you will struggle as most of the bars/public lounges play piped music all day. The cabin (superior inside) was very spacious and kept immaculately by our lovely and hardworking steward. We could not fault it - though I struggled with the air-con and became so uncomfortably dried out I had to resort to using my saline eye drops up my nose in order to breathe at night . But we were luckier than many who had to be moved from their cabins due to toilet blockages. The musical entertainment in the bars was quite good - and as an ex music teacher I am critical - but we were disappointed with the show company whose singing we thought generally shouty or 'pitchy'. The backing band were accomplished but I have seen more imaginative choreography and better segue-ing between numbers in many school productions. We were however, delighted that they showed some of the Wimbledon matches on the big outdoor screen on the top deck, since the signal on the cabin tv was frequently intermittent.. The ports in Iceland were all very interesting and scenic - especially Seydisfordour, and the whole day 'Jewels of the North' tour was excellent. The stop at Torshavn in the Faroes was rather disappointing as it was a Sunday but we expected that from previous experiences, like the Lofoten islands in Norway! Overall, I would say that the crew are trying very hard to please, but somewhere in the 'chain' communication within and between departments is lacking. Read Less
2 Helpful Votes
Sail Date: June 2017
On a recent trip to Iceland and northern islands, we were surprised how much this 64,000 ton ship was moved around by Atlantic swells and waves. We were a bit unlucky with the weather. There was excellent entertainment on board with an ... Read More
On a recent trip to Iceland and northern islands, we were surprised how much this 64,000 ton ship was moved around by Atlantic swells and waves. We were a bit unlucky with the weather. There was excellent entertainment on board with an outstanding violinist and also a wonderful soloist, and very good groups. Guest speakers were entertaining and the impressive lounges, bars and other public spaces were top notch, but unfortunately for comfort, varied a lot in temperature. Crew and staff were generally very good. Excursions were well organised. The PA system was easily heard well in most parts of the ship, and the information given was clear and helpful, without being intrusive. Don’t expect a luxurious cabin on this oldish ship. Ours on deck 10 had a poky shower, and there were some nasty plumbing problems on this deck. But otherwise the cabin was adequate with a good size and ample drawers and hanging spaces. The aircon was a little noisy compared with aircon systems on some newer ships. But a good cruise considering the cost. Read Less
7 Helpful Votes
Sail Date: June 2017
We chose this cruse for both the itinerary and because of great memories from when it was Ocean Village. Due to issues during our cruise we felt that we needed to email Cruise and Maritime and are now putting the email on this site due ... Read More
We chose this cruse for both the itinerary and because of great memories from when it was Ocean Village. Due to issues during our cruise we felt that we needed to email Cruise and Maritime and are now putting the email on this site due to the fact that after twice sending it we have not had even an acknowledgement let alone a response. Our gripe is as below: We have just returned from cruise C704 on Columbus which we enjoyed very much. The food was first class, entertainment was high class and the dining and bar staff were friendly and efficient. The cabin was comfortable, but a little on the drab side as lack of wall pictures. We understood that we should have had tea/coffee making facilities, but there had been no time to include in all cabins. As we chose to convert to a double bed, no light was reachable from one side of the bed which made it awkward and unsafe to access the toilet at night. However the main and major problem was the inefficiency of the vacuum toilet system. We had very little available use of our toilet during the cruise as the vacuum system failed to work for the majority of our time aboard. This meant delays for us getting off the ship each day as we had to find an alternative toilet which again many were out of action. Our friends who were on their first cruise on our recommendation woke up to find their bathroom flooded with water and excrement and we tried to direct an elderly lady with a zimmer frame, who was desperate to find a toilet and was quite distressed. We approached reception on many occasions over the 9 nights, but they did not show much concern, just kept repeating that the engineers were dealing with the problem. We had already spoken to someone from the previous cruise before we boarded that had told us that there had been problems with the toilets on their cruise. Overall the reception staff seemed unfriendly and uncaring. We received no apology from any supervisory position. We would have been happy to accept a small compensation, but we were told that it was not company policy and to complain on the last day! We felt very aggrieved and asked that we not pay the gratuities. As we really felt that this affected unconnected staff we did hand gratuities directly to staff member, but felt that we had to make a statement in some way and we had no alternative method available to us. We feel that you should be aware of these problems as the cruise itself was brilliant, but we heard so many negative comments due to this major problem from fellow passengers swearing never to cruise with your company again. We must admit, we also feel that way too. Our first ever cruise in 2003 was on this ship when it was Ocean Village and therefore it should have been special to us. I hope that you take note of these comments and hopefully the problems will be resolved as soon as possible as we would not like people to go through the discomfort that we did Read Less
32 Helpful Votes
Sail Date: June 2017
We wanted to celebrate a birthday and this cruise was at the right time and destination was new to us. We have travelled with CMV on a number of occasions and the value for money has impressed. Embarking was a bit chaotic with long ... Read More
We wanted to celebrate a birthday and this cruise was at the right time and destination was new to us. We have travelled with CMV on a number of occasions and the value for money has impressed. Embarking was a bit chaotic with long queues and a fair wait for boarding passes. Our cabin was spacious and reasonably well appointed. The shower was good, hot and strong at all times. But the loos were not good and on more than one occasion it would not flush. Our neighbours had repeated problems with the lack of vacuum and the plumber became a close friend. More seriously a number of cabins on our deck got flooded and dryers were a constant on the trip! Our first breakfast in the Waterfront restaurant was not a good experience with most staff new and still finding their way around the boat. Nothing was hot and service slow. Thereafter we ate breakfast and lunch in the self service plantation buffet where the food was hot. Food in the Waterfront improved as the trip went on and was to a good standard by the time we returned to Tilbury. The shore trips were fine and we certainly enjoyed the views from the boat and from either coach or train. The small villages were very pretty and Bergen was an interesting destination with fabulous views from the head of the funicular railway. There was a wide variety of entertainment on board. Our favourite was Rico who played familiar favourites in his own style on guitar and harmonica. We saw all the shows in the Palladium show lounge and they improved as the week went on. The comedian was an excellent turn. Overall I was pleased with the boat as value for money but the plumbing issue needs to be addressed very quickly and thoroughly as a number of guests all suffered the same problem. Read Less
20 Helpful Votes
Sail Date: June 2017
embarkation and disembarkation very good, but other than that not impressed with CMV I'm afraid. It was advertised as their flagship and we were on the maiden voyage but there were no bells and whistles on this journey. Cabins were ... Read More
embarkation and disembarkation very good, but other than that not impressed with CMV I'm afraid. It was advertised as their flagship and we were on the maiden voyage but there were no bells and whistles on this journey. Cabins were advertised as having hairdryers and tea and coffee making facilities but there were none in the cabins. I asked for a hairdryer and got given an old one with an adaptor plug attached to it, it was well used and the PA test was dated 2010, very bad! Toilets were constantly not flushing and the bed linen was old and 'bobbley'. No wifi on board and when I asked they said they cannot get it. Entertainment was poor and we always love the atrium on ships for atmosphere but there was none on here even on Gala nights. Good points were the restaurant which had been updated and the food was lovely, but the Plantation buffet was too small for the amount of passengers....it was a free for all scrum so we avoided it. Read Less
3 Helpful Votes
Sail Date: June 2017
I have sailed on the Marco Polo several times always at a bargain price and booked and sailed on CMV Colombus on their 2nd trip out to the Fjords this time, again at a very good price so l never compare CMV with the other American ships l ... Read More
I have sailed on the Marco Polo several times always at a bargain price and booked and sailed on CMV Colombus on their 2nd trip out to the Fjords this time, again at a very good price so l never compare CMV with the other American ships l also cruise on but l do expect a functioning toilet and anh problems to be rectified efficiently and professionally ! As it was only Colombus 2nd cruise we were prepared for the hiccups, untrained and new staff, language and communication problems, slow service as l always view its part of the cruising experience. As the ship is quite old our standard cabin was clean , spacious with alot of wardrobe space. Bathroom was dated but very clean. The bed and bedding clean and comfortable. Continental breakfast room service was on time and of a good standard. I found all meals in both the waterfront restaraunt and the self service option again of a good standard for the price l paid for the cruise. The served food was always hot and the afternoon tea selection was worth queuing for. The £17pp per day drinks package is a bargain compared to the RCI cruises and the service was efficient and friendly. The entertainment , day time activities and evening shows were 'average but 'spirited ' but the nightclub singer and the classical duo in one of the bars were exceptionally good enjoyable. The guest speaker was also worth listening to. We booked and went on 2 of CMV excursions and were lucky that the rainy weather didn't affect the wonderful views. Disembarkation for excursions was well organised without having to queue up for 30mins in the stairwell before getting off the ship. From embarkation to half way through the cruise we had no working toilet in the cabin. We went to guest relations on day one and instead of being told it would be fixed we were informed to use the nearest public toilet which was near the casino ! Staff have obvious never heard of the novo virus ! A nightmare as l have mobility problems and it was difficult for me to walk to the toilet by the casino during the night, After 11visits to guest relations and request to see their complaints policy at last resulted in a plumber. Great we thought but no ! The plumber made things worse as the first time we flushed the toilet it over flowed and flooded out the bathroom so now we had no shower, After some strong words at reception they agreed to move us to another cabin despite the usual notice Full so no cabin changes etc are available. The guest relations manager requsted to see us and was embarrassed and apologetic that his staff initial response was to leave the cabin and walk to use another toilet when l obviously have a disability. Currently in communication with CMV for a 50% refund as half the cruise was ruined and the £200 being offerred doesnt reflect the disappointment and hastle we had. Shame as this experience is deterring me from CMV again even at their bargain prices. Read Less
20 Helpful Votes
Sail Date: June 2017
Decided to try CMV and Columbus as now I am single they seem to offer favourable deals. A taster cruise seemed to hit the mark. This was Columbus inaugural cruise for CMV and whilst I think it has great potential it was a little ... Read More
Decided to try CMV and Columbus as now I am single they seem to offer favourable deals. A taster cruise seemed to hit the mark. This was Columbus inaugural cruise for CMV and whilst I think it has great potential it was a little disappointing. So whilst the rest of this review maybe a little critical if they sort out issues it could be good. I found the ship similar to P&O Oceana in layout (travelled on this in April), where all the essential elements are available on the Promenade deck including show lounge, pub, lounge, shops, restaurant The good points Ships was clean and furnished in a more modern style On Board SPA and Service was excellent Staff were friendly and very approachable Embarkation was timed (11:30) for and was smooth with cabin ready when I got on board Car Parking procedures fine Cabin and Cabin Stewards as good as any Drinks prices were reasonable £4ish for a cocktail The less Good Biggest issue for me was Tepid food in main restaurant for dinners and breakfast, this improved slightly over 3 days. Things not complete, pools, hot tubs, sauna Wine service in dinning room first day appalling, wine arrive with desert No daytime itinerary to speak of (this was not advertised as cruise light) Shows OK but first production show was a little dated Sound on upper level of theatre made it difficult to discern singers words, music too loud for performers. Optional Grill restaurant not open for this cruise or the Chefs table Lack of Cold water pressure on desk 10 No enrichment program Many of my fellow guest suffered from card account registration issues so could get into room but could not buy anything, this led to very long queues in reception most of the time. I Also note that the list of passengers cards not correctly swiping on exit of ship went into 2 pages at both stations. Worthy of a little more explanation In General there needs to be a settling down of procedures, process and staff effectiveness. I imagine that as this is CMV largest and newest ship they had a challenge getting a crew together without stealing too much experience from the other ships. This really showed in the dinning room where things were not going to plan (they did improve over the 3 days). Lack of wine waiters meant the assistant waiter/waitress had to perform that function and their inexperience showed plus the card-swipe mayhem. I did try the fusion Indian restaurant the last evening and whilst the ambience and food were good, service was poor. It simply lacked leadership, staff doing things in the right order. What role each had. When I was there there were only 16 other dinners whom were at least into 2nd course, but I watched my starter being brought from the tandoori oven just on the deck, bought into the restaurant, placed on a preparation (not warmed) area whilst the staff were confused about whom could deliver it to customer. That took 4 mins so was not pipping hot. This was a lack of management but my impression was that the restaurant manager was also inexperienced. If not he would have observed and directed more effectively and with a relatively low number of covers sorted things. So have been on many cruises and many cruise lines (Celebrity, Azamara, P&O, Princess, Fred Olsen, Holland America, NCL, RCCL, Thomson) and had no pretensions about what market position CMV were targeting. Expected a Fred/P&O type experience but this was not achieved. However i will monitor review as I like the ship in general more than I expected and some of CMV intermarries look favourable. I wont rush to book another, but neither will I rule them out. Read Less
22 Helpful Votes
Sail Date: June 2017
This was our fourth cruise with Cruise and Maritime and we have another booked on Astoria (a lovely old ship). We booked this short break as a taster of their newly refurbished flagship and had this been our first cruise with the Company I ... Read More
This was our fourth cruise with Cruise and Maritime and we have another booked on Astoria (a lovely old ship). We booked this short break as a taster of their newly refurbished flagship and had this been our first cruise with the Company I don't think we would have booked another. A first trip we expected some hiccups and the first one was a computer problem which meant some people couldn't get into their cabins was probably to be expected annoying though it is (I had three cruise cards none of which worked properly). Our main grievance was the food. I have responded to several reviews about the company's catering pointing out that it is always well cooked and with six course dinners etc. how much do you want to eat!! On this occasion the catering was nowhere need the standard of the other ships. In both the restaurant and the buffet they seemed to find keeping food hot too much of a challenge. The service in the restaurant (we only used it once was appalling. The first sitting was at 5.45 and we were there on time and ordered promptly We left at 8.20 having had to return two meals because they were cold. we understand from other passengers that there was little improvement. At the first breakfast we complained that all the so called hot food was cold. Even the plates from the hot plate stands were cold. I think we acted as salesmen for the Company in telling dissatisfied first voyagers that none of this was typical. We have sailed on Marco Polo, Magellan and Astoria and always had a great time. Read Less
Columbus Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 4.0 3.6
Entertainment 3.0 3.4
Public Rooms 3.0 3.9
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 2.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.7

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