1 Helpful Vote
Sail Date: June 2017
We chose this cruise based in price and itinerary. This was our first ever cruise. Embarkation and disembarkation went extremely smoothly. The crew, entertainment, food, cabin service were excellent. The enthusiasm of the entertainers was ... Read More
We chose this cruise based in price and itinerary. This was our first ever cruise. Embarkation and disembarkation went extremely smoothly. The crew, entertainment, food, cabin service were excellent. The enthusiasm of the entertainers was amazing. The shows were so professional. The service in the restaurant could not be faulted and the meals extremely well presented and tasty. The Cabin steward could not do enough to be helpful, the cabin was spacious and the shower of a good size. The ports we called at were lovely and again embarkation and disembarkation were run smoothly. All the waiters in the bars were attentive and professional. The drinks package was good value for money as were the gratuities. The on board entertainment other than the shows was of a good variety to suit all tastes. We were so impressed we have booked another cruise with this company on this ship in 2018. Read Less
32 Helpful Votes
Sail Date: June 2017
We wanted to celebrate a birthday and this cruise was at the right time and destination was new to us. We have travelled with CMV on a number of occasions and the value for money has impressed. Embarking was a bit chaotic with long ... Read More
We wanted to celebrate a birthday and this cruise was at the right time and destination was new to us. We have travelled with CMV on a number of occasions and the value for money has impressed. Embarking was a bit chaotic with long queues and a fair wait for boarding passes. Our cabin was spacious and reasonably well appointed. The shower was good, hot and strong at all times. But the loos were not good and on more than one occasion it would not flush. Our neighbours had repeated problems with the lack of vacuum and the plumber became a close friend. More seriously a number of cabins on our deck got flooded and dryers were a constant on the trip! Our first breakfast in the Waterfront restaurant was not a good experience with most staff new and still finding their way around the boat. Nothing was hot and service slow. Thereafter we ate breakfast and lunch in the self service plantation buffet where the food was hot. Food in the Waterfront improved as the trip went on and was to a good standard by the time we returned to Tilbury. The shore trips were fine and we certainly enjoyed the views from the boat and from either coach or train. The small villages were very pretty and Bergen was an interesting destination with fabulous views from the head of the funicular railway. There was a wide variety of entertainment on board. Our favourite was Rico who played familiar favourites in his own style on guitar and harmonica. We saw all the shows in the Palladium show lounge and they improved as the week went on. The comedian was an excellent turn. Overall I was pleased with the boat as value for money but the plumbing issue needs to be addressed very quickly and thoroughly as a number of guests all suffered the same problem. Read Less
20 Helpful Votes
Sail Date: June 2017
embarkation and disembarkation very good, but other than that not impressed with CMV I'm afraid. It was advertised as their flagship and we were on the maiden voyage but there were no bells and whistles on this journey. Cabins were ... Read More
embarkation and disembarkation very good, but other than that not impressed with CMV I'm afraid. It was advertised as their flagship and we were on the maiden voyage but there were no bells and whistles on this journey. Cabins were advertised as having hairdryers and tea and coffee making facilities but there were none in the cabins. I asked for a hairdryer and got given an old one with an adaptor plug attached to it, it was well used and the PA test was dated 2010, very bad! Toilets were constantly not flushing and the bed linen was old and 'bobbley'. No wifi on board and when I asked they said they cannot get it. Entertainment was poor and we always love the atrium on ships for atmosphere but there was none on here even on Gala nights. Good points were the restaurant which had been updated and the food was lovely, but the Plantation buffet was too small for the amount of passengers....it was a free for all scrum so we avoided it. Read Less
3 Helpful Votes
Sail Date: June 2017
I have sailed on the Marco Polo several times always at a bargain price and booked and sailed on CMV Colombus on their 2nd trip out to the Fjords this time, again at a very good price so l never compare CMV with the other American ships l ... Read More
I have sailed on the Marco Polo several times always at a bargain price and booked and sailed on CMV Colombus on their 2nd trip out to the Fjords this time, again at a very good price so l never compare CMV with the other American ships l also cruise on but l do expect a functioning toilet and anh problems to be rectified efficiently and professionally ! As it was only Colombus 2nd cruise we were prepared for the hiccups, untrained and new staff, language and communication problems, slow service as l always view its part of the cruising experience. As the ship is quite old our standard cabin was clean , spacious with alot of wardrobe space. Bathroom was dated but very clean. The bed and bedding clean and comfortable. Continental breakfast room service was on time and of a good standard. I found all meals in both the waterfront restaraunt and the self service option again of a good standard for the price l paid for the cruise. The served food was always hot and the afternoon tea selection was worth queuing for. The £17pp per day drinks package is a bargain compared to the RCI cruises and the service was efficient and friendly. The entertainment , day time activities and evening shows were 'average but 'spirited ' but the nightclub singer and the classical duo in one of the bars were exceptionally good enjoyable. The guest speaker was also worth listening to. We booked and went on 2 of CMV excursions and were lucky that the rainy weather didn't affect the wonderful views. Disembarkation for excursions was well organised without having to queue up for 30mins in the stairwell before getting off the ship. From embarkation to half way through the cruise we had no working toilet in the cabin. We went to guest relations on day one and instead of being told it would be fixed we were informed to use the nearest public toilet which was near the casino ! Staff have obvious never heard of the novo virus ! A nightmare as l have mobility problems and it was difficult for me to walk to the toilet by the casino during the night, After 11visits to guest relations and request to see their complaints policy at last resulted in a plumber. Great we thought but no ! The plumber made things worse as the first time we flushed the toilet it over flowed and flooded out the bathroom so now we had no shower, After some strong words at reception they agreed to move us to another cabin despite the usual notice Full so no cabin changes etc are available. The guest relations manager requsted to see us and was embarrassed and apologetic that his staff initial response was to leave the cabin and walk to use another toilet when l obviously have a disability. Currently in communication with CMV for a 50% refund as half the cruise was ruined and the £200 being offerred doesnt reflect the disappointment and hastle we had. Shame as this experience is deterring me from CMV again even at their bargain prices. Read Less
16 Helpful Votes
Sail Date: June 2017
This is the 7th cruise company that I travel with and 1st time with CMV. The trouble starts from the minute when you checked in... Even though I've input all info online in advance that info was still wrong (took me as UK citizen ... Read More
This is the 7th cruise company that I travel with and 1st time with CMV. The trouble starts from the minute when you checked in... Even though I've input all info online in advance that info was still wrong (took me as UK citizen instead of US)... And the passenger card was never work when I embark/disembark for the next 7 days.... I think a big part of the horrible experience that we had on this cruise ship was from the crews that are not properly trained and have no authority in taking care of the problems/complaints right on the spot. Out of 700 crew on the ship, maybe only 5% English is their mother language, which still won't bother me too much as long as they understand the guests' requests or complaints but obviously it wasn't the case here. Mainly they put Ukrainian crew to the reception desk which they don't have any authority to correct the billing errors or other adjustment, everything needs to go to "accountant" who in turn was never present at the reception desk.... Anyway, there was simply too many incidents within this week frustrating me and there is no way for me taking CMV again in the future, period.... Read Less
24 Helpful Votes
Sail Date: June 2017
Upon arrival at Tilbury for embarkation we were confronted with a two hour wait due to computer problems, not as bad as we thought as we were topped up with some fizzy wine for the duration. upon boarding we were shown to our cabins (Four ... Read More
Upon arrival at Tilbury for embarkation we were confronted with a two hour wait due to computer problems, not as bad as we thought as we were topped up with some fizzy wine for the duration. upon boarding we were shown to our cabins (Four booked for a party of eight) which had more water in them than the two advertised pools, all were flooded and were in the process of being dried out, although they were obviously aware of the problems they still took us to our cabins, strange! We waited at Customer Services for nearly four hours until we were eventually moved after initially being offered alternative accommodation of a lower grade than we had booked, we ended up in an outside cabin on Navigator deck which once again was outdated but entirely adequate. The problems of flooding were quite widespread through out all the cabins a problem rumoured to be caused by the vacuum system used for waste disposal in the toilets, although not confirmed. On board the deck areas quite pleasant but obviously dated due to the age of the ship, both pools and the hot tubs empty with no sign of them being filled although they did mange to fill one pool during the voyage, rubbish not collected and strangely enough a wheelie bin in the pool shower. All staff although suffering from a total lack of training were both pleasant and attentive throughout the cruise. Entertainment was mediocre in the evening and non existent during the day. bar prices reasonable as opposed to other cruise ships. Food being a major problem as most courses were served up luke warm and not as presentable as you would expect more thrown on a plate than presented. Breakfast buffet was a mishmash of undercooked bacon and sausages and trying to get an egg or omelette was a trial in itself as the guy cooking was always going away from his station to report a problem, I actually gave up in the end and settled for the scrambled. Problems with crockery and utensils during busy times in the buffet were also a major grumble for most passengers. On day two we opted for the restaurant for breakfast which was of no better quality and decided to get our own breakfast again the next day at least we choose our own rubbish. Overall a very disappointing Cruise, and will not be using CMV again, I will hasten to add that I contacted CMV upon our return on the 14th and have still not received a reply, so much for Customer service. Read Less
31 Helpful Votes
Sail Date: June 2017
My wife and I chose a cruise with Cruise and Maritime on the Columbus embarking at London Tilbury . The Columbus is the latest addition to their fleet, indeed on the 11 June 2017 it was the inauguration having had a refit.The cruise was a ... Read More
My wife and I chose a cruise with Cruise and Maritime on the Columbus embarking at London Tilbury . The Columbus is the latest addition to their fleet, indeed on the 11 June 2017 it was the inauguration having had a refit.The cruise was a 3 day cruise going to Amsterdam and Antwerp. We were really looking forward to this short cruise having been before on the Magellan which was very enjoyable. It soon became evident however that there were serious problems with the ship.On approach to our cabin the corridor was flooded.On entering the cabin it seemed very pleasant. On using the toilet I found the toilet did not flush.It was reported 3 times but nothing was rectified.The following morning and already under way the toilet then overflowed and flooded the whole bathroom area.It wasn't until day 2 of the cruise that we were able to use the bathroom facilities.Having spoken to about 16 other people it was discovered that the problem had affected a large amount of cabins. All the food was very bland and tasteless and repairs and painting were being carried out on deck for 2 days.On arrival at Amsterdam there appeared to be little organisation in getting people off the ship.It took us 50 minutes as hundreds were in the queue.A very big thumbs down from me.Will stick with P and O in future. Read Less
20 Helpful Votes
Sail Date: June 2017
Decided to try CMV and Columbus as now I am single they seem to offer favourable deals. A taster cruise seemed to hit the mark. This was Columbus inaugural cruise for CMV and whilst I think it has great potential it was a little ... Read More
Decided to try CMV and Columbus as now I am single they seem to offer favourable deals. A taster cruise seemed to hit the mark. This was Columbus inaugural cruise for CMV and whilst I think it has great potential it was a little disappointing. So whilst the rest of this review maybe a little critical if they sort out issues it could be good. I found the ship similar to P&O Oceana in layout (travelled on this in April), where all the essential elements are available on the Promenade deck including show lounge, pub, lounge, shops, restaurant The good points Ships was clean and furnished in a more modern style On Board SPA and Service was excellent Staff were friendly and very approachable Embarkation was timed (11:30) for and was smooth with cabin ready when I got on board Car Parking procedures fine Cabin and Cabin Stewards as good as any Drinks prices were reasonable £4ish for a cocktail The less Good Biggest issue for me was Tepid food in main restaurant for dinners and breakfast, this improved slightly over 3 days. Things not complete, pools, hot tubs, sauna Wine service in dinning room first day appalling, wine arrive with desert No daytime itinerary to speak of (this was not advertised as cruise light) Shows OK but first production show was a little dated Sound on upper level of theatre made it difficult to discern singers words, music too loud for performers. Optional Grill restaurant not open for this cruise or the Chefs table Lack of Cold water pressure on desk 10 No enrichment program Many of my fellow guest suffered from card account registration issues so could get into room but could not buy anything, this led to very long queues in reception most of the time. I Also note that the list of passengers cards not correctly swiping on exit of ship went into 2 pages at both stations. Worthy of a little more explanation In General there needs to be a settling down of procedures, process and staff effectiveness. I imagine that as this is CMV largest and newest ship they had a challenge getting a crew together without stealing too much experience from the other ships. This really showed in the dinning room where things were not going to plan (they did improve over the 3 days). Lack of wine waiters meant the assistant waiter/waitress had to perform that function and their inexperience showed plus the card-swipe mayhem. I did try the fusion Indian restaurant the last evening and whilst the ambience and food were good, service was poor. It simply lacked leadership, staff doing things in the right order. What role each had. When I was there there were only 16 other dinners whom were at least into 2nd course, but I watched my starter being brought from the tandoori oven just on the deck, bought into the restaurant, placed on a preparation (not warmed) area whilst the staff were confused about whom could deliver it to customer. That took 4 mins so was not pipping hot. This was a lack of management but my impression was that the restaurant manager was also inexperienced. If not he would have observed and directed more effectively and with a relatively low number of covers sorted things. So have been on many cruises and many cruise lines (Celebrity, Azamara, P&O, Princess, Fred Olsen, Holland America, NCL, RCCL, Thomson) and had no pretensions about what market position CMV were targeting. Expected a Fred/P&O type experience but this was not achieved. However i will monitor review as I like the ship in general more than I expected and some of CMV intermarries look favourable. I wont rush to book another, but neither will I rule them out. Read Less
22 Helpful Votes
Sail Date: June 2017
This was our fourth cruise with Cruise and Maritime and we have another booked on Astoria (a lovely old ship). We booked this short break as a taster of their newly refurbished flagship and had this been our first cruise with the Company I ... Read More
This was our fourth cruise with Cruise and Maritime and we have another booked on Astoria (a lovely old ship). We booked this short break as a taster of their newly refurbished flagship and had this been our first cruise with the Company I don't think we would have booked another. A first trip we expected some hiccups and the first one was a computer problem which meant some people couldn't get into their cabins was probably to be expected annoying though it is (I had three cruise cards none of which worked properly). Our main grievance was the food. I have responded to several reviews about the company's catering pointing out that it is always well cooked and with six course dinners etc. how much do you want to eat!! On this occasion the catering was nowhere need the standard of the other ships. In both the restaurant and the buffet they seemed to find keeping food hot too much of a challenge. The service in the restaurant (we only used it once was appalling. The first sitting was at 5.45 and we were there on time and ordered promptly We left at 8.20 having had to return two meals because they were cold. we understand from other passengers that there was little improvement. At the first breakfast we complained that all the so called hot food was cold. Even the plates from the hot plate stands were cold. I think we acted as salesmen for the Company in telling dissatisfied first voyagers that none of this was typical. We have sailed on Marco Polo, Magellan and Astoria and always had a great time. Read Less
17 Helpful Votes
Sail Date: June 2017
We chose this cruises line because it was one we had not done before and the date was perfect for us to have a short break, the ship was the companies flag ship the Columbus ( old Arcadia and ocean village) it was its first trip out with ... Read More
We chose this cruises line because it was one we had not done before and the date was perfect for us to have a short break, the ship was the companies flag ship the Columbus ( old Arcadia and ocean village) it was its first trip out with paying passageners calling at Amsterdam and Antwerp, the embarkation was a joke all sorts of problems, the ship is a long way short of being ready to receive passengers, it was a total farce, we had a balcony cabin which was nice but the cabin steward did not do his job properly and it was never clean, he just tidied up, the cabin had the usual fruit and bottle of wine and on arrival canoppies on the first day nice touch, the new carpets were not fitted properly and the shower room and not been upgraded, dining was a joke we got in to the dining room for 8.30pm second sitting did not get a menu till 8.55 pm and got our main course at 9.45pm it was a total shambles and to top it all the food looked and tasted like Aldi specials not to my taste thankyou, my wife booked a massage and walked out because there are problems with the air con on board and all the rooms were freezing cold, entertainment was poor the worst we have ever seen on a cruise ship and the cruise director we'll all can say about him that is pleasant is he was totally immaturely crap. No English speaking people on board in the staffing department even tho use it is classed a British ship, so communication is poor, top and bottom is don't cruise on this ship it is not ready for sea, and the company need to have a good hard look at themselves Read Less
Columbus Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 4.0 3.6
Entertainment 3.0 3.5
Public Rooms 3.0 3.9
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 2.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.7

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