2 Helpful Votes
Sail Date: August 2017
Chose this cruise because it was a new vessel and we wanted to sail the upper Mississippi. Instead of leaving from St. Louis we were bused to another city and sat for several hours. This American Duchess should never have sailed; ... Read More
Chose this cruise because it was a new vessel and we wanted to sail the upper Mississippi. Instead of leaving from St. Louis we were bused to another city and sat for several hours. This American Duchess should never have sailed; the trip was completely disorganized. Crew were all new and didn't know what to do, furniture was missing in the cabin. The cabin wasn't cleaned. The company announced that the Duchess was all suites. It was misleading because there were very few suites. We know the difference after sailing 48 cruises. Had to wait one half hour at the dining room and for mediocre food at best. Two ports were cancelled because of the time factor; very disappointing indeed. Heard the CEO say to other passengers that a complimentary cruise would be issued because of all the problems. In order to qualify you would have to take another cruise on the Duchess in 2018. This complementary cruise never happened ! All we got was a check equivalent to two days. The American Queen office was contacted and they refused to honor the free cruise. We demanded a refund on another Queen booking which was received much later. Nevertheless we will never sail with this sleese bag operation again nor will others in our party ! Read Less
2 Helpful Votes
Sail Date: August 2017
This was a brand new vessel that was sailing from New Orleans to Red Wing, Minnesota. We were interested in the shore excursions of which 3 did not take place. Our cabin was missing furniture, closet hangers, the thermostat did not ... Read More
This was a brand new vessel that was sailing from New Orleans to Red Wing, Minnesota. We were interested in the shore excursions of which 3 did not take place. Our cabin was missing furniture, closet hangers, the thermostat did not work and only blew hot air. Engineering could not fix it. The room appeared never to have been cleaned and the bathroom faucet was very loose. We asked to be moved and denied. The food wasn't cooked properly and the menu had many sold outs. The staff could not seat us so we waited a half hour looking at empty tables. Staff were brought in from the other two vessels plus several new employees. It was totally unorganized; no one seemed to know the routine. Three shore excursions were cancelled plus mechanical problems, We are not first time cruisers; this one was # 48 ! An offering was made to compensate the passengers. Myself and a few others heard Ted as well as the Riverlorian state that a complementary cruise would be issued as well as an apology for the troubles. My request for the complementary cruise was not honored ! We will no longer do business with American Queen and the same goes for the others in the group. Some even mentioned legal action. Read Less
American Duchess Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 4.5 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.5 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise