1 Helpful Vote
Sail Date: April 2019
My husband and I took this cruise as a celebration of our 25th anniversary. We cruised from New Orleans to Memphis. Pros: excellent food and wait staff. large variety of entrees and dietary needs met. clean staterooms, ... Read More
My husband and I took this cruise as a celebration of our 25th anniversary. We cruised from New Orleans to Memphis. Pros: excellent food and wait staff. large variety of entrees and dietary needs met. clean staterooms, common areas (except the sticky laminate flooring) variety of hourly activities variety of Premium Excursions Cons: Only one location for dinner, even though alternate venue was advertised average age of cruisers on our cruise looked to be 75 activities geared more to the older crowd, including musical shows in evening cost of Premium Excursions included excursions need to be updated. Several stops had little to see 18.5% per person per day gratutites added at end of voyage(not included in cost) Hotel in New Orleans (included) was filthy This was our first cruise and didn’t know what to expect. There was a lot of “hurry up” then wait, especially since there were so many cruisers with mobility issues.We will not return. Read Less
1 Helpful Vote
Sail Date: September 2018
We chose this cruise as a way of exploring the deep south in some luxury. It was very expensive at over £1000 per night per cabin but we thought that the quality of service would be at least equivalent to a European river cruise or an ... Read More
We chose this cruise as a way of exploring the deep south in some luxury. It was very expensive at over £1000 per night per cabin but we thought that the quality of service would be at least equivalent to a European river cruise or an American sea cruise such as Holland America or Princess. It was nowhere near up to this standard, especially the catering and waiting staff. Firstly, the positives. A great way to see the Mississippi and absorb the history and culture. Our balcony room was good, the entertainment was fine. The food was decidedly average apart from 2 delicious evening meals, a steak on the first night and a fish dish half way through. When attending for a meal, you have to wait to be seated, quite often 10 minutes standing first in line whilst the manager serves water or hands out menus. Despite waiting long times for service, food was often served lukewarm or sometimes cold. We saw numerous occasions when waiting staff were on their mobiles (no, Steamboat Company, this was not the food ordering devices, we can tell the difference). We constantly had to ask for rolls, cutlery etc. This is not the staffs' fault but that of the management who either didn't care about high standards or didn't know what it was (difficult to imagine since we were in America). I don't think there was a single tea spoon on the boat, had to stir coffee with the knife handle! Enough on catering, except to say that the upstairs evening dining room was freezing cold and very uninviting. booking is required despite it being half empty. We only went once. Half way down the river, the boat broke down. A common theme it seems. There were power cuts every day even after the "fault" had been fixed. So we were stranded in the quietest part of the river with nothing to do but read all afternoon. That meant that we missed out on Baton Rouge, the largest town (city) on the trip downriver. I later discovered that the boat was only 22 miles from BR so why on earth did they not hire some coaches to transport us in and back. Not difficult but, as far as I am aware, not even considered. I just wish I had had the foresight to ask. So we were just supposed to accept a major port was excluded. Compensation? A free bar for an hour (2 drinks) and 1 opportunity to win $500 dollars at bingo. Think carefully about this cruise line that seem to accept that you are a captive audience and they have very little competition so, why bother? Read Less
3 Helpful Votes
Sail Date: August 2018
We sailed aboard the Duchess from New Orleans to Minnesota departing July 16th. The Duchess is a beautiful boat with room for 166 guests. The design of all the rooms is pleasing to the eye and very airy with high-ceilings. We ... Read More
We sailed aboard the Duchess from New Orleans to Minnesota departing July 16th. The Duchess is a beautiful boat with room for 166 guests. The design of all the rooms is pleasing to the eye and very airy with high-ceilings. We entered the boat into the room where Pursuer is located. Access to the bar and grand dining from the Purser is through a hallway lined with beautiful replicas by Monet masterpieces. The bar area is spacious, centered by the staircase accessing two decks. Large Austrian chandeliers hang from the ceiling, an abundance of blown and fused glass artwork line the walls there, in addition there are cozy seating areas outfitted with sofas and chairs. The dining room is large enough to hold all the guests. Breakfast (6:30 to 9) Lunch (11:30 to 1) and Dinner (5:30 to 8:00) all meals are open setting, an option that allows guests to eat meals at their leisure. The food was delicious, varied and often local. The service was exceptional, the dining room staff is friendly, professional and willing to go the extra mile. In addition to the grand dining room there is a smaller dining area, River Club and Terrace, on the second deck serving buffet style breakfast and lunch with open setting. Dinners are table service and require reservations. Perks, a little café, is also located on the 2nd deck with a self-serve cappuccino machine, soft serve ice-cream with toppings, juice dispenser, popcorn maker, soda and delicious cookies. Since the Duchess is a river boat and not a ship, one cannot expect the same type of entertainment and activities. However, the entertainment overall was very good. Day time activities were offered by the activities staff and an excellent river laurate. On several occassion a movie was shown and several people arrived with popcorn. A 4-piece band entertained each day before dinner, during the nightly shows and in the evening after the shows. The nightly shows were provided by the activities staff and/or local talent offering an enjoyable way to spend an hour or so each night. I cannot walk, so I traveled with a scooter. The Duchess has done a wonderful job in making it easy for those who must travel with a wheelchair or scooter to navigate the boat by adding slight inclines everywhere there is a door jam. The halls ways were wide enough for me to scoot down even with people coming in the opposite direction. The walls are lined with art work depicting river cruising. There are 2 spacious elevators available at each level which allowed me in my scooter and up to 6 other passengers to ride the elevator. At each port, a Hop On Hop Off bus tour was included,the stops were varied and interesting. Each day we were given a data sheet with details of each stop and an indication which stops were wheelchair (or scooter) accessible. Each bus is outfitted with a lift, so I was able to go on all the tours in my scooter. The bus drivers were wonderful loading me on the bus and off the bus as often as I wanted. They eliminated any concern I had about taking the tours and made me feel safe going up and down the lift. I suggest if you know anyone who has a mobility problem, they will be pleased with taking a cruise aboard the Duchess. We were in a wheelchair accessible cabin in the aft of the boat, which we were excited about as we could sit on the balcony and watch navigating the Mississippi from both sides and up close and personal seats as we went through the locks. They installed a ramp under the carpet which enabled me to access the balcony with ease. (If I were to make a suggestion, I would ask that they provide the same type of ramp outside the doors on the observation decks, as the height of the door jam was too high for me to get back into the boat without someone manually lifting my scooter). The room was large enough for me to navigate with my scooter and the bathroom had a large roll-in shower. The only problem with our room was the noise from the paddlewheel was sometimes annoying and there were nights we were wakened by that noise. If you are considering a cruise aboard the Duchess and desire either a wheelchair accessible cabin or one at the aft, just bring earplugs and/or sound abatement equipment. Read Less
1 Helpful Vote
Sail Date: May 2018
We have always wanted to cruise the Mississippi River and go on a small ship so this seemed perfect. Pro's Food was very good with a nice variety to choose from each night. Wait staff was excellant. Shows were the same ... Read More
We have always wanted to cruise the Mississippi River and go on a small ship so this seemed perfect. Pro's Food was very good with a nice variety to choose from each night. Wait staff was excellant. Shows were the same 3 people each night but they were very good and gave us quite a variety. Hop on hop off bus and drivers were great. Used those at every port as they were included in price of cruise. All ports but Greenville were interesting. Con's Ship very small and not much to do. Room was at back of ship near the paddlewheel and was very noisy! The port of Greenville was a total waste of time-there has to be some place else they could stop. Only thing there was a very small casino. To give you an idea-one of the stops on the hop on hop off bus was the Dollar Store! I don't really feel this cruise was worth the price we paid, but it was something different than the othere cruises we normally go on. Read Less
5 Helpful Votes
Sail Date: December 2017
My wife and I have done 29 cruises, mostly ocean but several European river cruises. My wife likes new ships so we decided to do the American Duchess. Overall, the ship is fine but we seemed to notice that dinning room service was ... Read More
My wife and I have done 29 cruises, mostly ocean but several European river cruises. My wife likes new ships so we decided to do the American Duchess. Overall, the ship is fine but we seemed to notice that dinning room service was lacking. We couldn’t quite determine the problem. Not sure if the dinning room was poorly designed in that the tables were too far from the kitchen or maybe they were under staffed or even poorly trained. It didn’t matter which meal it was all the same. For breakfast it took for ever to get that first cup of coffee and a refill later was sparse. We had to ask for juice always. The waiters seemed to be very busy despite the dinning room being less that half full. In fact some of them walked very fast back and forth from some where but nothing seemed to get done. The waiters were very kind and friendly and apologized often for late food, etc. I have one suggestion, and that would be to hire a helper or two for the waiter staff just to fill coffee, water glasses, rolls, juice, and bus some dirty tables. Some tables were left cluttered the whole time we were in there. The buffets were not any better, sometimes there were no plates or bowls or they were out of soup or salad item,etc. Overall dinning seemed to be very disorganized and at best I would have to rate it 2star. Other guests we talked to concurred. At times my wife and I would bet each other on whether we would get that dinner roll or that second cup of coffee,etc.. Overall, the ship is in good shape, the cabins are large for a river boat, and the staff is very friendly. It is just the dinning experience is not any thing close to 5star. These cruises are expensive, and when paying over $1000 per day per cabin plus tips you should expect good dinning service. In short, we did not find this good value for the money. I think we will stick to European rivers and the Ocean. Read Less
American Duchess Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 4.5 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.5 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0

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