1 Helpful Vote
Sail Date: April 2019
The wait staff was superb, extremely accommodating. The cleaning crew did a superb job. Kristen, the EMT, and Kashawna, the Purser, went above and beyond to arrange an oxygen concentrator when "Special Needs" failed to provide a ... Read More
The wait staff was superb, extremely accommodating. The cleaning crew did a superb job. Kristen, the EMT, and Kashawna, the Purser, went above and beyond to arrange an oxygen concentrator when "Special Needs" failed to provide a working concentrator. I am extremely thankful and forever in their debt. Without their service, I might have been unable to complete the voyage. Two days without oxygen was challenging for me since I have a very severe case of Sleep Apnea that requires an oxygen concentrator and a CPAP machine. I am forever in their debt for the extraordinary service they provided for me. Their extreme care made this a successful vacation. It is heartwarming to know that the cruise line was here to accommodate my every need, but these two workers were unabelievably accommocating. I am so grateful for their care. They successfully arranged a concentrator and a backup to be delivered after we had already set sail. After two days without oxygen I was beginning to wonder if I would have to discontinue my cruise. Thankfully, they rectified the problem. I look forward to taking another excursion on the American Queen Steamboat Company,. Read Less
Sail Date: April 2019
As experienced ocean cruisers we chose this cruise up the Mississippi in late April to see some southern states before the summer heat. This year the heavy spring rains within the Mississippi watershed had created major upstream flooding; ... Read More
As experienced ocean cruisers we chose this cruise up the Mississippi in late April to see some southern states before the summer heat. This year the heavy spring rains within the Mississippi watershed had created major upstream flooding; however, the only impact to our cruise was two of our docks were damaged and unusable and one of our planned stops was canceled. Overall, the cruise was great and certainly met my expectations. The staff was great. The entertainment exceeded my expectations and the river historian dded a lot of knowledge to the cruise. The food was good and with great variety. Only complaint was a couple of servings on the lukewarm side. Also, serving sizes were noticeably smaller which did not impact me in the slightest. There certainly was plenty of food. Our cabin was good and very comfortable. The bathroom was good size with a great shower! The internet services were free and far superior to our ocean cruises. The highlight of the shore excursions was the visit to Chef Regina Charboneau's home in Natchez. She is absolutely delightful, a very entertaining guest, and we got a beautifully autographed copy of her latest cook book! Read Less
1 Helpful Vote
Sail Date: April 2019
My husband and I took this cruise as a celebration of our 25th anniversary. We cruised from New Orleans to Memphis. Pros: excellent food and wait staff. large variety of entrees and dietary needs met. clean staterooms, ... Read More
My husband and I took this cruise as a celebration of our 25th anniversary. We cruised from New Orleans to Memphis. Pros: excellent food and wait staff. large variety of entrees and dietary needs met. clean staterooms, common areas (except the sticky laminate flooring) variety of hourly activities variety of Premium Excursions Cons: Only one location for dinner, even though alternate venue was advertised average age of cruisers on our cruise looked to be 75 activities geared more to the older crowd, including musical shows in evening cost of Premium Excursions included excursions need to be updated. Several stops had little to see 18.5% per person per day gratutites added at end of voyage(not included in cost) Hotel in New Orleans (included) was filthy This was our first cruise and didn’t know what to expect. There was a lot of “hurry up” then wait, especially since there were so many cruisers with mobility issues.We will not return. Read Less
Sail Date: April 2019
Entire boat was reserved for Road Scholar members for this cruise. Instead of the standard one day stay in New Orleans with tours, Road Scholar had two before boarding. The food and service was outstanding, either in the Main Dining ... Read More
Entire boat was reserved for Road Scholar members for this cruise. Instead of the standard one day stay in New Orleans with tours, Road Scholar had two before boarding. The food and service was outstanding, either in the Main Dining Room with a very good selections or in the Grill Room/Terrace buffet. Most of us chose the Main Dining Room for dinner, wine and beer is included with dinner. and the Grill Room for breakfast and lunch. Weather was good enough for enjoying the meals on the open terrace. Cabins are very comfortable and there are suites with separate sitting area, even two story suites with seating below and sleeping area up the stairs. Lectures and tours are included, with experienced and enthusiastic guides. Free Hop on/off busses are at every port. There was good entertainment with a four piece band and three singers performing every night. Music in the Lounge during the cocktail hour and after the show. Read Less
2 Helpful Votes
Sail Date: April 2019
This cruise was chosen by a neighbor in my community, Sun City Palm Desert California, who organizes group trips. I was fortunate to be invited to join the group, and because I was cruising without my husband (who stayed at home with our ... Read More
This cruise was chosen by a neighbor in my community, Sun City Palm Desert California, who organizes group trips. I was fortunate to be invited to join the group, and because I was cruising without my husband (who stayed at home with our dog), I was paired with a roommate who is also a neighbor in our community. There were 34 people in our group. The cruise we were on is the Lower Mississippi departing from Memphis and terminating in New Orleans with stops in Helena, Arkansas; Vicksburg, and Natchez, Mississippi; Baton Rouge, St. Francisville, and Nottoway Plantation, Louisiana. However, because the Mississippi is flooding at this time, our itinerary was altered extensively. There were no complaints about this that I heard, and myself and everyone I talked to enjoyed every day. We spent the first night in Memphis at the Peabody Hotel; this overnight is part of the cruise package. The hotel is old, charming, and delightful especially if you are able to see the ducks paraded through the lobby and into the fountain. They stay all day and then are paraded back to their quarters on the roof of the hotel in the evening. The next morning, we were bused to Graceland for the Elvis Experience. This is an additional “Premium Tour” offered by the American Queen Steamboat Company. I highly recommend doing this tour; it is a must for anyone who ever enjoyed an Elvis song. Due to the flooding, our boat could not dock and depart from Memphis, so we were bused to Greenville, Mississippi, for our departure. This was about a two-hour bus ride. That evening, we boarded our boat, American Duchesse, and enjoyed dinner in the main dining room. The menu there is extensive, dining is leisurely and the food is delicious. Alternatives to the main dining room are a buffet for breakfast and lunch serviced in a bar called the River Club at the rear of the boat, and snacks and beverages available 24/7 in a little room called Perks at the front of the boat. Room service is also offered, but I didn’t have a need for it. The buffet meals in the River Club are outstanding and are perfect when you want a quick meal. Also, you can eat outside on the rear deck if you eat at the River Club. Fruit, soft serve ice cream, popcorn, sandwiches, cookies, pastries and all kinds of beverages are offered in Perks. You literally cannot go hungry on this boat, and the food is wonderful. Actually, we spent two nights in Greenville, then Vicksburg, Mississippi; Vidalia, Baton Rouge, New Roads, Louisiana; and the last day of our cruise was spent cruising the Mississippi between Baton Rouge and New Orleans. Buses meet the boat at every stop offering what is called Hop On Hop Off tours of that particular area’s highlights. This service is included in the cost of the cruise. There are Premium Tours offered at every stop that seemed to range between $79-$129. These are exceptional tours and well worth the additional cost. Some are half-day and some are full-day. My roommate and I had a veranda room which I took full advantage of. Nothing beats sitting on the veranda and watching the world go by. There are areas for doing this all over the boat in the front, in the back and on the very top of the boat called the sun roof. Highlights of this cruise for me were the meals, the historian who offered talks everyday about the Mississippi, the Mark Twain impersonator who performed twice, the visit to Graceland, the visit to BB King’s Museum and Bar, many beautiful sights offered by the Hop On Hop Off buses tours, and especially the Premium Tour to Angola Louisiana State Penitentiary. This last item may sound strange, but be assured it is an uplifting and eye-opening experience. Most of all, though, I enjoyed just being on the boat. The cruise staff are friendly, helpful, outgoing and accommodating. That includes the Captain, officers, pursers, performers, tour guides, bus drivers, dining staff and cleaning staff. We all got to be family for the brief week that we were together. You could do this cruise all by yourself and not be alone, or you can have all the privacy you want. The bottom line, I guess, is would I do this or any cruise on the American Queen Steamboat again; you bet I would. Read Less
Sail Date: November 2018
AQSC has river cruising figured out. The Duchess is an awesome vessel and continues the tradition of first class river cruising started by her mother, the American Queen. Our cruise from Nashville to Chattanooga on the Cumberland and ... Read More
AQSC has river cruising figured out. The Duchess is an awesome vessel and continues the tradition of first class river cruising started by her mother, the American Queen. Our cruise from Nashville to Chattanooga on the Cumberland and Tennessee Rivers was very relaxing and historical and the scenery was beautiful. Even though the Duchess is not nearly as big as the Queen, she is very elegant and well laid out. Large cabins, sufficient public spaces, excellent dining, impeccable service and excellent entertainment are some of the attributes that make this a nearly perfect vessel to explore America's great rivers. Entertainment trio of Dustin, Courtney and Jeff did a fantastic job each night and are some of the hardest working entertainers we have witnessed. We appreciated that they performed music from the 50's and 60's. The riverlorian, Mike, gave daily informative, interesting and entertaining talks about the river history, lore, navigation and other subjects. Teresa did an awesome job with our daily shore excursions and hop on hop off itinerary. We love AQSC and always look forward to our next cruise on America's rivers on either the Queen, the Duchess and hopefully, the Empress. Read Less
2 Helpful Votes
Sail Date: September 2018
Although we are listing a bunch of issues that we encountered, we had a great time on our Memphis to New Orleans cruise. The cabin, dining, staff, hop on-off and premium excursions met and/or exceeded our expectations. The Peabody and ... Read More
Although we are listing a bunch of issues that we encountered, we had a great time on our Memphis to New Orleans cruise. The cabin, dining, staff, hop on-off and premium excursions met and/or exceeded our expectations. The Peabody and Intercontinental hotel selections were excellent choices. But, as a passenger with mobility issues, the following items are presented and if remedied would make the Duchess an ideal selection for those with physical impairments. American Duchess embark process was cumbersome - lengthy lines and 2 different stations to get through. We were on the 3rd deck and got a notice in the a.m. that balconies would be washed between 9 a.m. and 2 p.m. - open balcony curtain at 8 a.m. and the crew was already washing our balcony. In the afternoon we went to stern, 2nd deck, to find that the dirt from the 3rd deck was washed onto 2nd deck rockers and chairs making them unusable. The rockers were never cleaned. The bow stacks, which are for decoration only, were up and down as required for clearance. The stern stacks were stuck in a down position which, when engines engaged, blew carbon flakes on our balcony (and us, when we were sitting there). Most of the guests were senior citizens like us and a few, including me, had mobility issues. The bow elevator was closed for maintenance during the entire cruise leaving guests to walk to middle of the boat to access the only working elevators. The rug on the sun deck had significant bumpy areas which present a dangerous trip hazard even during the daylight hours. The cabin maintenance staff left their vacuum cords unsecured when vacuums were in the hallway aisles. It was a pretty common experience where we had to step over these cords. When we were still in port in Memphis the Duchess was experiencing power issues - lights flickering, etc. A beaker finally blew when we ported in Natchez, requiring us to stay in port there for an extra day, missing out on our Baton Rouge stop. While the captain and cruise crew made the extra day as comfortable as possible we did miss on of our most-looked-for destinations and our all day Cajun experience. The open bar and adding a Natchez excursion helped but we were very disappointed in missing Baton Rouge. Read Less
1 Helpful Vote
Sail Date: September 2018
We chose this cruise as a way of exploring the deep south in some luxury. It was very expensive at over £1000 per night per cabin but we thought that the quality of service would be at least equivalent to a European river cruise or an ... Read More
We chose this cruise as a way of exploring the deep south in some luxury. It was very expensive at over £1000 per night per cabin but we thought that the quality of service would be at least equivalent to a European river cruise or an American sea cruise such as Holland America or Princess. It was nowhere near up to this standard, especially the catering and waiting staff. Firstly, the positives. A great way to see the Mississippi and absorb the history and culture. Our balcony room was good, the entertainment was fine. The food was decidedly average apart from 2 delicious evening meals, a steak on the first night and a fish dish half way through. When attending for a meal, you have to wait to be seated, quite often 10 minutes standing first in line whilst the manager serves water or hands out menus. Despite waiting long times for service, food was often served lukewarm or sometimes cold. We saw numerous occasions when waiting staff were on their mobiles (no, Steamboat Company, this was not the food ordering devices, we can tell the difference). We constantly had to ask for rolls, cutlery etc. This is not the staffs' fault but that of the management who either didn't care about high standards or didn't know what it was (difficult to imagine since we were in America). I don't think there was a single tea spoon on the boat, had to stir coffee with the knife handle! Enough on catering, except to say that the upstairs evening dining room was freezing cold and very uninviting. booking is required despite it being half empty. We only went once. Half way down the river, the boat broke down. A common theme it seems. There were power cuts every day even after the "fault" had been fixed. So we were stranded in the quietest part of the river with nothing to do but read all afternoon. That meant that we missed out on Baton Rouge, the largest town (city) on the trip downriver. I later discovered that the boat was only 22 miles from BR so why on earth did they not hire some coaches to transport us in and back. Not difficult but, as far as I am aware, not even considered. I just wish I had had the foresight to ask. So we were just supposed to accept a major port was excluded. Compensation? A free bar for an hour (2 drinks) and 1 opportunity to win $500 dollars at bingo. Think carefully about this cruise line that seem to accept that you are a captive audience and they have very little competition so, why bother? Read Less
3 Helpful Votes
Sail Date: August 2018
We sailed aboard the Duchess from New Orleans to Minnesota departing July 16th. The Duchess is a beautiful boat with room for 166 guests. The design of all the rooms is pleasing to the eye and very airy with high-ceilings. We ... Read More
We sailed aboard the Duchess from New Orleans to Minnesota departing July 16th. The Duchess is a beautiful boat with room for 166 guests. The design of all the rooms is pleasing to the eye and very airy with high-ceilings. We entered the boat into the room where Pursuer is located. Access to the bar and grand dining from the Purser is through a hallway lined with beautiful replicas by Monet masterpieces. The bar area is spacious, centered by the staircase accessing two decks. Large Austrian chandeliers hang from the ceiling, an abundance of blown and fused glass artwork line the walls there, in addition there are cozy seating areas outfitted with sofas and chairs. The dining room is large enough to hold all the guests. Breakfast (6:30 to 9) Lunch (11:30 to 1) and Dinner (5:30 to 8:00) all meals are open setting, an option that allows guests to eat meals at their leisure. The food was delicious, varied and often local. The service was exceptional, the dining room staff is friendly, professional and willing to go the extra mile. In addition to the grand dining room there is a smaller dining area, River Club and Terrace, on the second deck serving buffet style breakfast and lunch with open setting. Dinners are table service and require reservations. Perks, a little café, is also located on the 2nd deck with a self-serve cappuccino machine, soft serve ice-cream with toppings, juice dispenser, popcorn maker, soda and delicious cookies. Since the Duchess is a river boat and not a ship, one cannot expect the same type of entertainment and activities. However, the entertainment overall was very good. Day time activities were offered by the activities staff and an excellent river laurate. On several occassion a movie was shown and several people arrived with popcorn. A 4-piece band entertained each day before dinner, during the nightly shows and in the evening after the shows. The nightly shows were provided by the activities staff and/or local talent offering an enjoyable way to spend an hour or so each night. I cannot walk, so I traveled with a scooter. The Duchess has done a wonderful job in making it easy for those who must travel with a wheelchair or scooter to navigate the boat by adding slight inclines everywhere there is a door jam. The halls ways were wide enough for me to scoot down even with people coming in the opposite direction. The walls are lined with art work depicting river cruising. There are 2 spacious elevators available at each level which allowed me in my scooter and up to 6 other passengers to ride the elevator. At each port, a Hop On Hop Off bus tour was included,the stops were varied and interesting. Each day we were given a data sheet with details of each stop and an indication which stops were wheelchair (or scooter) accessible. Each bus is outfitted with a lift, so I was able to go on all the tours in my scooter. The bus drivers were wonderful loading me on the bus and off the bus as often as I wanted. They eliminated any concern I had about taking the tours and made me feel safe going up and down the lift. I suggest if you know anyone who has a mobility problem, they will be pleased with taking a cruise aboard the Duchess. We were in a wheelchair accessible cabin in the aft of the boat, which we were excited about as we could sit on the balcony and watch navigating the Mississippi from both sides and up close and personal seats as we went through the locks. They installed a ramp under the carpet which enabled me to access the balcony with ease. (If I were to make a suggestion, I would ask that they provide the same type of ramp outside the doors on the observation decks, as the height of the door jam was too high for me to get back into the boat without someone manually lifting my scooter). The room was large enough for me to navigate with my scooter and the bathroom had a large roll-in shower. The only problem with our room was the noise from the paddlewheel was sometimes annoying and there were nights we were wakened by that noise. If you are considering a cruise aboard the Duchess and desire either a wheelchair accessible cabin or one at the aft, just bring earplugs and/or sound abatement equipment. Read Less
2 Helpful Votes
Sail Date: July 2018
Engine noise and vibration in our cabin and on the aft dining deck were bad. We had several equipment failures, delays getting off the boat in several ports and having to miss one port totally. Our tie-up in Hannibal was on the wrong side ... Read More
Engine noise and vibration in our cabin and on the aft dining deck were bad. We had several equipment failures, delays getting off the boat in several ports and having to miss one port totally. Our tie-up in Hannibal was on the wrong side of the river as the American Queen got the better spot, really? Otherwise we could have walked right off and into town, one of the few ports whee the walk is so short and easy. This was totally bogus. Dining waitstaff was way below par, you can get better service and professionalism in Denny's. They seemed untrained and unhappy; perhaps overworked? After a few days their coats and cuffs had food stains all over them, ugh! Food was nothing special, sometimes lukewarm or cold. Never asked "how is everything" had to ask for another roll or condiments for baked potato. Entertainment was pretty good for the first two weeks then the Cruise Director and his two assistants (also entertainers) left and were replaced by one "Assistant Cruise Director" who was a big disappointment. Things continued downhill from there. The dining service, the entertainment and the noise and vibration plus being late off the boat, or not off at all made this a poor cruise for what could have been all very good to excellent category reviews. For example the Hop-on Hop-off buses and local guides were all very good or excellent but but being late, or at bad tie-ups lowered the rating. If you chose a similar cruise get a forward cabin, on deck 3 and go down river. But first, check more reviews for a more professional and happy dining waitstaff. Read Less
American Duchess Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 4.5 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.5 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0

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