Cruiser Rating
Featured Review
The Good, the Bad, and the Ugly
"Went to the ship the next day and were pulled out of line and literally dragged into the medical center on the boat to have "quick tests" administered - no explanations or apologies - but our tests apparently were negative, so we were sent to our cabin - which - had been changed with no explanation.When we were instructed to leave the ship there was no one to help take him off with the wheelchair - I was going to walk his walker off behind the wheelchair - fortunately a passenger saw our dilemma and pushed him off the ship and into the luggage area...."Read More
dennis73
10+ Cruises
•
Age 80s
Filters
1-10 of 12 American Queen Voyages Ocean Voyager Cruise Reviews
Review for Ocean Voyager to U.S.A.
Jneil
10+ Cruises • Age 70s
We chose this trip as a college group we had traveled with before had it planned. Always a plus to travel with people you know and we hadn't done a Great Lakes Trip and particularly want to see Niagara Falls. Unfortunately we never made it to The Falls or Toronto and got into Montreal so late many missed flights, reservations, etc. All very poorly handled. Promises made about reimbursement but ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback. We are disappointed to hear that your group missed ports and felt there was few activities onboard. We will pass along your feedback....
Sail Date: September 2022
Review for Ocean Voyager to U.S.A.
Smitty3993
10+ Cruises • Age 80s
Our first problem was after we signed up, we could no longer see the itinerary online. I was told to look at a different date and use that itinerary. After we filled in the online information form and submitted it we could no longer see what we submitted. We were sent a thank you e-mail and told that they would notify us if they needed any more information. About two weeks before sailing I called ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi Smitty3993! Thank you for taking the time to leave us a review. We are disappointed to hear that you did not have a great pre-cruise experience and did not like other aspects of the...
Sail Date: July 2022
Review for Ocean Voyager to U.S.A.
KCFlyer
10+ Cruises • Age 70s
We had a wonderful cruise this spring on the Empress in Washington and Oregon, and were excited to rejoin American Queen in Toronto. Unfortunately, the Toronto to Chicago cruise disappointed us in so many ways.
The pre-cruise hotel check-in was chaos. There was only one person there who seemed to know what was required, and he turned away many people who had not brought the proper documents ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi KCFlyer! Thank you for taking the time to leave a review. We are disappointed to hear that you did not have a great experience. We will pass along your comments to the crew....
Sail Date: July 2022
Review for Ocean Voyager to U.S.A.
Janet Doew
6-10 Cruises • Age 50s
Chose due to pricing and new location. Have been on many previous cruises and this by far, the worst. Poor communication, constant changes. Very small ship making one feel trapped due to limited/changed excursions which were blamed constantly on weather (only accurate one night). They added one boring day at sea and second day at Freeport Bahamas which was just primarily poor and pressured ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello Janet Doew! Thank you for your feedback. We are glad to hear that the food was good. We regret hearing that you found there to be poor communication and unexciting excursions. We will...
Sail Date: April 2022
Traveled with disabled person
Review for Ocean Voyager to U.S.A.
bxny
10+ Cruises • Age 70s
We drove to Jacksonville for the pre cruise hotel and COVID testing and boarded the next day. Cabin was small on deck four and the bathroom had the smallest shower but our attendant was awesome. Due to stormy weather they canceled Canaveral but we saw a launch from sea. Amelia island was also canceled. There were not enough activities on board to keep us entertained. Very boring. Spent 2 ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello bxny! Thank you for your feedback. We are glad to hear you enjoyed the open bar, food, and staff. We are disappointed to hear about the lack of activities and will be sure to pass that...
Sail Date: April 2022
Review for Ocean Voyager to U.S.A.
dennis73
10+ Cruises • Age 80s
We chose this cruise since it departed from the Jacksonville, FL area as we do not fly (long story), and it is just a few hours driving from our home. We are both 80 and wanted to take a "final" cruise (have over 37 cruises under our belts).
First the good - the service aboard the boat was OUTSTANDING. There were only 57 passengers on a boat built for about 200 - there were almost as many ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi dennis73! Thank you for your review. We are glad that you enjoyed the service and food on board. But, we are disappointed to hear about the missed excursion, and especially the debark...
Sail Date: February 2022
Traveled with disabled person
Review for Ocean Voyager to U.S.A.
ReppEgspit9
2-5 Cruises • Age 70s
We’ve traveled on American Queen Steamboat ships in the past and LOVED them! Decided to do a winter getaway on the new boat, Victory 1. Pre-cruise contacts were filled with changing requirements, misinformation and frustration. The name of the boat changed to Ocean Voyager pre-cruise, which added to the confusion. Embarkation port changed and itinerary changed with cancelled ports. Crew and ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello ReppEgspit9! We appreciate you taking the time to leave a review. We are thrilled to hear that you enjoyed the food and staff service. We regret to hear about the WiFi and excursions....
Sail Date: February 2022
Review for Ocean Voyager to U.S.A.
shrumster
10+ Cruises • Age 70s
Cruised several times on American Queen boats and loved each of those. Wanted to try their new acquisition, Victory Cruise Lines and their Great Lakes itinerary. As with the Queen and Duchess, we weren't disappointed. The ship is a small version of an ocean going cruise ship. 200 passengers, very intimate, easy to navigate. The ships decor is beautiful, very updated and did not experience a ...
Read MoreSail Date: July 2019
Review for Ocean Voyager to North America River
Seeayyyytee_4
First Time Cruiser • Age 30s
From dining to excursions it was absolutely impeccable. The crew onboard was the nicest most personable people I have ever met. The ship was flawless and very well put together. Food was mind blowing and always brought in such a timely manner. I loved the option of dinning room or serve yourself buffet that opened earlier. I’ve always wanted to sail the Great Lakes and was excited when I heard ...
Read MoreSail Date: May 2019
Review for Ocean Voyager to U.S.A.
Themoog
10+ Cruises • Age 60s
This was an outstanding cruise in terms of service, food and places visited. The staff, aside from the captain, was very friendly and engaging. The captain, however, ate with his wife every night and seldom smiled or made eye contact with passengers. The average age of cruisers was in the low to mid eighties, many of whom had significant mobility problems or other visible skin conditions. Out ...
Read MoreSail Date: June 2018
Traveled with disabled person
Find a cruise
Other American Queen Voyages (formerly American Queen Steamboat Company) Ship Cruise Reviews
