Sail Date: June 2018
We selected the River Douro cruise because of love of Portugal and Spain.After doing a little research,we selected the Emerald Radiance and we were delighted with our choice.The ship was built in 2017,and everything was spick and span..The ... Read More
We selected the River Douro cruise because of love of Portugal and Spain.After doing a little research,we selected the Emerald Radiance and we were delighted with our choice.The ship was built in 2017,and everything was spick and span..The ship had been built to navigate the Dour and to pass through the locks. We were greeted on arrival by Manuel,the Hotel Manager and his team,and from that moment we were made to feel very honoured guests.Our cabin was a Panorama Balcony Suite and although not large,was more than adequate for our needs.The wall of glass that opened up to further enjoy the landscape .Every inch of space had been used creatively to enhance the experience. The food and drink was of an exceptional high standard under the watchful eye of the Executive Chef Nounou and his team.Special mention to Manuel,our waiter who always went the extra mile.I and the rest of the passengers enjoyed the experience of sampling both local and international dishes,and to sample the wonderful wines of the Douro region. Special mention must go to Luis,the cruise director.We were fortunate to have him with us for several excursions and he was both informative and amusing.The coaches and the drivers were excellent. River Cruises are not cheap but we felt that we were given 5 star tratment from start to finish.We also enjoyed the company of people of different nationalities,and this certainly added to the enjoyment of the cruise. Read Less
Sail Date: June 2018
We chose this cruise having been on the one with Emerald from Budapest to Nuremberg last year. The reason for this was that we thought it would be completely different, and we were not disappointed. The pick up and the return from the ... Read More
We chose this cruise having been on the one with Emerald from Budapest to Nuremberg last year. The reason for this was that we thought it would be completely different, and we were not disappointed. The pick up and the return from the airport was excellent and it gave a chance to meet up with fellow travellers on the same trip. No need to worry about the cases it was all taken care of and the next time we saw them was in our cabin. This is a new ship and it had everything to ensure that we were going to enjoy the cruise. Whilst we did not pay any extra for an upgrade in cabins what we had was more than adequate. The light lunch on arrival at midday was a warm welcome served by excellent staff members. The chef and his team provided meals of memorable experiences, complemented by the attention to detail of the bar staff providing unlimited choices of drinks.The entertainment and activities on board from tile painting to a visit to the chefs galley was appreciated,live music, team games and the barbecue on the top deck, could not be faulted.The shore excursions were spot on, approximately one and a half hours with the guides and then left to your own devises to meet up later to return to the boat. All of the above could not be carried out unless you had a dedicated team of staff members, and it is thanks to this that we have already booked with Emerald for the Islands of Dalmatia Cruise 2019. Read Less
Sail Date: June 2018
Price & itinerary were what we were looking for. Also had read that the Radiance was a new ship (built in 2017). Ship very modern and clean with much chrome & glass. Found that layout of public areas (restaurant & ... Read More
Price & itinerary were what we were looking for. Also had read that the Radiance was a new ship (built in 2017). Ship very modern and clean with much chrome & glass. Found that layout of public areas (restaurant & bar/lounge) were quite crowded, with furniture almost on top of each other. Food was pretty good, although some foods at breakfast buffet were cold when they should not have been. Service was very good, as were shore excursions and local guides. Cruise tour Director (Luis Gomes) was excellent. Cabin layout was disappointing as it was advertised as "balcony". However, turned out to be simply a pull down half picture window. Overall cabin layout was very crowded, with access to bathroom quite restricted. Much prefer balcony cabin layout on AMA Waterway ships; which are true "French Balconies". Overall, cruise was enjoyable as onboard service was very good as were the excursions and local tour guides. Read Less
1 Helpful Vote
Sail Date: April 2018
Recommended by a friend who enjoyed the cruise last year, it exceeded our expectations. Beautifully designed and presented vessel, the accommodation, lounge and restaurant were superb. The staff were outstanding; professional, friendly and ... Read More
Recommended by a friend who enjoyed the cruise last year, it exceeded our expectations. Beautifully designed and presented vessel, the accommodation, lounge and restaurant were superb. The staff were outstanding; professional, friendly and efficient they made our cruise a real pleasure throughout. Superb cuisine at breakfast, lunch and dinner - and the afternoon tea was good too - when we had the space for it! Excellent bar with a very wide choice and seamless friendly service . The scenery was relaxing and the locks spectacular. In the evening Maurzio's music set the scene splendidly, especially when he played jazz numbers; a talented and entertaining professional. The cruise director, Luisz, and hotel services manager, Manuel, supervised outstanding staff and were always visible to provide support and ensure smooth running of all activities. Barbara gives an excellent massage! The Captain was welcoming and friendly and his crew impeccable. A thoroughly enjoyable and relaxing holiday. Read Less
4 Helpful Votes
Sail Date: October 2017
A luxury suite on a relaxing cruise through beautiful scenery with amazing locks. Personal iPad provided. Restaurant served a never ending selection of main meals with light breakfast and lunches served in the bar area. The bar ... Read More
A luxury suite on a relaxing cruise through beautiful scenery with amazing locks. Personal iPad provided. Restaurant served a never ending selection of main meals with light breakfast and lunches served in the bar area. The bar included a self service coffee machine with a bottomless cookie jar. Service was exceptional, quiet and unobtrusive, the cabin was immaculate at all times. "Roses are red violets are blue, Emerald Radiance we love you. With cocktails aplenty Our glasses never empty Tables laden with food and wine Why go anywhere else to dine. Our Captain's the best He's never at rest Guiding us through locks And missing the rocks Until at days end he safely docks. But now one week on we have to be gone And so with a sigh we must wave goodbye. To fun and laughter with all new friends Our stern window view and all of the crew. Our wonderful cruise holiday ends." Thankyou Read Less
7 Helpful Votes
Sail Date: October 2017
We chose Emerald because of recommendations on line. They were offering good on board credit and other discounts. The Radiance is a beautiful ship and the staterooms are stunning. The lounge is good but the bar is too big leaving only room ... Read More
We chose Emerald because of recommendations on line. They were offering good on board credit and other discounts. The Radiance is a beautiful ship and the staterooms are stunning. The lounge is good but the bar is too big leaving only room for sitting. There was no space if anyone wanted to dance. The bar is the wrong place. The Entertainment could have been better . There was the resident pianist and one evening a local group played. Having travelled with other river cruise companies this was poor compared with them. The crew however were amazing and made the trip very enjoyable. It is a full on trip with a very busy programme during the day. The weather was amazing which greatly enhanced our enjoyment. The food was very good but it is necessary to enjoy meat. Servings of meat were huge although vegetables were in short supply at the evening dinner. Fish was available as an alternative. We purchased a drinks package which meant drinks were available all day. Other than this we spent very little, which meant while the trip might have appeared expensive everything was included for us. We spent 3 extra days in Lisbon which was great and wished we had stayed longer in Porto as it is quite beautiful. Transfers between Cities, hotels and the ship went very smoothly. I would recommend the Douro as the countryside was some of the most stunning we had seen. Not too many locks and all praise for the Captain as the river in some areas was very narrow and navigation must have been difficult. Read Less
2 Helpful Votes
Sail Date: October 2017
This was our third cruise with Emerald Waterways and cannot speak highly enough of the luxurious balcony suite, the continual flow of excellent cuisine and above all the fantastic,friendly crew . Have booked the Rhine next June!! .The ... Read More
This was our third cruise with Emerald Waterways and cannot speak highly enough of the luxurious balcony suite, the continual flow of excellent cuisine and above all the fantastic,friendly crew . Have booked the Rhine next June!! .The crew deserve deserve a special mention for the way they conducted themselves in cleaning the ship after going through the bush fires that covered the ship in smoke ash..The crew kept us humourously entertained during this period.It must said that Captain was very welcoming at the start of the cruise and kept this up throughout with a quiet dignity On arrival at the airport at the beginning of the cruise we had rather a long wait to gather all the incoming passengers due different flight times otherwise the transfer went smoothly. The Cruise Director was very good and humourous bit not intrusive.All in all another trip with lots of memories to take home Read Less
2 Helpful Votes
Sail Date: October 2017
We were recommended a river cruise by many people and found this small river cruise in a part of Portugal that we had never been to. The whole trip was well planned out, the ship and crew were fantastic and we will definitely will go ... Read More
We were recommended a river cruise by many people and found this small river cruise in a part of Portugal that we had never been to. The whole trip was well planned out, the ship and crew were fantastic and we will definitely will go again. We were the youngest people on the cruise, by about 30 years, but that didn’t matter at all. We had a fantastic time and met some amazing people who will be friends for life. The river itself was quieter than we expected, and so some of the ports were a bit disappointing. The excursions were great and the touring was interesting. The ship was served by people who were either from the local area or deeply loved the area, and this came across in the way they shared their experiences and hospitality. The food and drink reflected the area we travelled through. The food was great and there was more food and drink than anyone could ask for. Read Less
4 Helpful Votes
Sail Date: October 2017
We sailed the Douro in Portugal in October 2017 and I can’t praise the boat and crew enough. We had the cheapest cabin with a window but this didn’t matter as there was plenty of room and the bathroom was a decent size with all ... Read More
We sailed the Douro in Portugal in October 2017 and I can’t praise the boat and crew enough. We had the cheapest cabin with a window but this didn’t matter as there was plenty of room and the bathroom was a decent size with all the toiletries you needed, including dressing gown and slippers. All the food was good both from the lunchtime buffet to the evening meal which was chosen from the menu and served at the table.Wine was included with the meals and tea ,coffee and hot chocolate were available all day. Along with breakfast and afternoon tea one didn’t go hungry. Altogether a wonderful cruise and we would recommend Emerald Waterways to anyone. All the gratuities and excursions except for two optional ones were free . There was no other extra expenses onboard unless you used the Wellness Centre or required certain drinks which didn’t leave you with a bill at the end. Read Less
1 Helpful Vote
Sail Date: September 2017
The Douro has always been a place we wanted to see. The scenery did not disappoint. It was magical. The staff were very knowledgeable and always helpful. Mealtimes were unforgettable. The variety and quality of each meal on board showed ... Read More
The Douro has always been a place we wanted to see. The scenery did not disappoint. It was magical. The staff were very knowledgeable and always helpful. Mealtimes were unforgettable. The variety and quality of each meal on board showed how much thought and pre planning had been put in by the chef and his staff. Our three couriers on board always had time to listen and were always available for a chat or any additional information with alternative suggestions for on or offboard activities. The layout of the lounge was a little awkward with the large bar in the centre meaning that the staff were only visible to half the passengers in the room while infomation and talks were being given. However staff did their utmost to overcome this. Overall we would highly recommend the Emerald Radiance cruise as it will be remembered as one of our most enjoyable holidays. Read Less
Emerald Radiance Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.2
Entertainment 4.0 3.6
Public Rooms 3.5 4.5
Fitness Recreation 4.0 3.5
Family N/A 3.5
Shore Excursion 4.0 4.4
Enrichment 4.5 4.0
Service 5.0 4.5
Value For Money 4.0 4.2

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