2 Helpful Votes
Sail Date: April 2019
Wanted to see something of the South of France & sample some of the wines. We have travelled with Emerald twice before & really enjoyed the holidays. This cruise was of similar standard however there were a few minor problems. The ... Read More
Wanted to see something of the South of France & sample some of the wines. We have travelled with Emerald twice before & really enjoyed the holidays. This cruise was of similar standard however there were a few minor problems. The cabins were smaller than The Emerald Sky - lacking in storage space. When the weather was really hot & we wanted the swimming pool roof open non of the staff knew how to operate the roof so it remained closed. The food in the evenings was OK - the meat was on the whole was tough & I was unable to eat it at times, the restaurant staff never noticed that I was not eating until dinner was over so I was unable to have another meal. One of our party is Gluten Free therefore unable to drink beer/lager, as we had had a problem with getting cider on the Emerald Skye I contacted Emerald before our holiday & was told they would inform Liberte staff however the bar staff did not understand cider & insisted on serving it in a small wine glass even though we were paying for a full 330mls, they were obviously keeping what was left in the bottle for the next drink which consequently was flat & undrinkable. We enjoyed the excursions, saw some amazing places, the guides were excellent. The staff on the whole were enthusiastic & friendly & accommodating. It was a shame that most of the sailing was at night so we were unable to sit on the sun deck & watch the world go by & see the sights unlike the Rhine cruise. The ship was clean, the cabin staff efficient. One the whole we had a lovely week and would sail with Emerald again. Read Less
1 Helpful Vote
Sail Date: April 2019
We arrived before our check-in time so cabin was not yet ready but we were welcomed on board, our luggage was stored for us and we were offered buffet lunch. Embarkation and disembarkation were very well organized. Cabins are very ... Read More
We arrived before our check-in time so cabin was not yet ready but we were welcomed on board, our luggage was stored for us and we were offered buffet lunch. Embarkation and disembarkation were very well organized. Cabins are very comfortable and efficient. Crew was exceptional. Meals on board were delicious - chef takes advantage of regional specialties and local fresh markets. Free wine (white, red, rose) and beer (only one choice on draught) with lunch and dinner (3 hour windows each). Panoramic balcony rooms have windows the full cabin width where the top drops down to allow plenty of outdoor air and viewing. Emerald's payment policy of 50% at booking with remaining balance due shortly before cruising was appreciated (rather than full payment required at booking like at least one other company). Tip: take advantage of discounts offered by attending an information session. Emerald's docking locations are typically right in the city centre so there weren't many bus trips; you could walk to the town centres which was appreciated if you wanted to go back into town during free time. Included shore excursions were interesting and educational. Local tour guides in each town were very personable and knowledgeable. The optional tour ($) to Pont du Gard was a definite highlight of the trip. Worth every Euro! Emerald also has the policy of encouraging their guests to buy and bring on board local beer, wine and food and will gladly uncork and provide glasses, etc. for you. We would definitely book with Emerald again! Read Less
2 Helpful Votes
Sail Date: April 2019
This staff were terrific - professional, and very well organised. Each member was war and friendly, without familiarity. Though they did know what our preferences for tea/coffee, wine etc. after a couple of days. The pace was gentle, ... Read More
This staff were terrific - professional, and very well organised. Each member was war and friendly, without familiarity. Though they did know what our preferences for tea/coffee, wine etc. after a couple of days. The pace was gentle, offering well guided daily walks, and more activities if one wanted. Local guides provided much one the way of local and historical information. The food at all meals was excellent, and the wines were local to each area we visited and the wait staff ‘generous’ with it, within reason. The bar offered many selections either a la Carte or via a couple of drinks package options. Again, the staff excelled and provided fun and entertainment. The cabin was well set out, spacious for its type and facilities. Cabin service twice daily was very good. The welcoming warm and the disembarkation procedure was seamless and very well organised. Could not fault any service provided and had a wonderful time on aboard and at our stops along the way. Read Less
1 Helpful Vote
Sail Date: April 2019
Went on a river cruise on board the Emerald Liberte back in April. Can't say enough about the entire trip. From the moment we boarded the crew were so welcoming and helpful. Our cabins were nice but the balcony and window were ... Read More
Went on a river cruise on board the Emerald Liberte back in April. Can't say enough about the entire trip. From the moment we boarded the crew were so welcoming and helpful. Our cabins were nice but the balcony and window were fantastic. Everyday the food was amazing. From breakfast to dinner, there was always something delicious to eat. The staff in the lounge and dining room were always there to help. Both Captains and Yanna and Drazen were exceptional. The daily excursions gave you a nice feel for the towns we stopped in. It was great docking right in the middle of the towns. Every town we stopped it was beautiful but my favorites would be Lyon, Avignon and Arles. Nightly entertainment was fun. But it was also relaxing to just sit in enjoy a conversation with the group. It was the most wonderfully relaxing but fun trip I have taken in a while. I can't wait to take another Emerald Cruise. Read Less
1 Helpful Vote
Sail Date: April 2019
Having completed one Emerald cruise on the Danube, and been impressed, we decided a second on the Rhone should follow. We were not disappointed! It was the first of this season but the boat, the crew and all hotel staff were bonded as a ... Read More
Having completed one Emerald cruise on the Danube, and been impressed, we decided a second on the Rhone should follow. We were not disappointed! It was the first of this season but the boat, the crew and all hotel staff were bonded as a very competent, friendly and professional team who constantly demonstrated a desire to please. Accommodation, bar and drinks, onboard entertainment, pool/cinema area and especially the food and accompanying wines were all consistently very good. And of course last but not least, the guided land tours and scenery were in excess of expectations. We had a drinks package and struggled thereafter to spend money on board! My wife regrettably made up for it whilst on shore and we came home with marvellous cheeses, mustards, wines and chocolates! Jana the cruise Director and DD the cruise Entertainment director were superb and got to know all 130 passengers personally and treated them as both individuals and as members of the Team Emerald. A glowing review I know but well deserved Read Less
2 Helpful Votes
Sail Date: April 2019
Wonderful way way to see Southern France. Service was incredible. Friendly service staff. The food was deliciously prepared. We saw a little bit of everything from architecture to art museums. Plenty of time if you want to hang out on the ... Read More
Wonderful way way to see Southern France. Service was incredible. Friendly service staff. The food was deliciously prepared. We saw a little bit of everything from architecture to art museums. Plenty of time if you want to hang out on the deck, or by the pool, or walk the town where the ship is docked. Cabins were clean, quiet and efficient. The gym is small, but there is a running track up on top of the ship. There was plenty of walking on the tours, so lots of opportunities to get exercise if you want it. This is a mature crowd, and children are not allowed which makes for a very quiet good time. The cruise is geared towards an older crowd, so if you are looking for extreme partying or a 24 hour buffet, this isn't the cruise for you. There is always some sort of entertainment at night. There isn't much shopping to do, but for me, I appreciate a more educational trip - the tour guides were very interesting and full of information. Great Value, great time! Read Less
1 Helpful Vote
Sail Date: October 2018
Ship was great. Crew was outstanding.Everthing. With a smile. Gabriela our cabin stewardess was particularly attentive and went the extra mile to make our accommodations clean and beautiful.The captain was very helpful with explaining the ... Read More
Ship was great. Crew was outstanding.Everthing. With a smile. Gabriela our cabin stewardess was particularly attentive and went the extra mile to make our accommodations clean and beautiful.The captain was very helpful with explaining the operational functions of piloting the ship. Jana was very organized and efficient,and enthusiastic.We also enjoyed our waiters especially Sasa. We appreciated the variety in all the meals served ,Many of the choices were well prepared and beautifully presented. The evening with the local chef was a lovely surprise. And he even signed the menus for us! We thoroughly appreciated and enjoyed the daily tours with the knowledgeable and enthusiastic guides we appreciated the special events such as the wine tasting and the cheese tastings. It was great having entertainment each evening. Enjoyed the option of watching movies. We liked the option of having bike rides. Also appreciated the Pool. We enjoyed most of the wines but thought the house wines available from the bar could have been more varied. Read Less
4 Helpful Votes
Sail Date: October 2018
Although veteran ocean cruisers, we'd never tried river cruising until August 2017, when we sailed with Emerald Waterways on the Douro in Portugal. Reader, we loved it! Measured against our vague criteria of Ambience (the ship and its ... Read More
Although veteran ocean cruisers, we'd never tried river cruising until August 2017, when we sailed with Emerald Waterways on the Douro in Portugal. Reader, we loved it! Measured against our vague criteria of Ambience (the ship and its facilities, the river, its scenery and towns), Service (the crew's friendliness, helpfulness and professionalism) and Food (quality, variety, flavour, novelty), everything was absolutely excellent. Especially the food: great news, since it's a major focus of every holiday we take. Portugese chef Nuno Gomes was an absolute star, turning out delightful delicacies, dish after dish. Not only talented, but also enthusiastic and proud of what he created, Nuno was to be seen running the egg station each morning at breakfast, and at lunch explaining the regional dishes which he'd that day prepared. He was a highly-competent professional, and he absolutely made our holiday. And so we returned to Emerald in October 2018, this time on the Rhône in France (from Lyon to Arles). Well, the Ambience was again excellent, and so indeed was the Service (everyone from Captain Dario on down was lovely); we've nothing negative to say about either. Which brings us to the Food. The Food was, well, OK. It wasn't poor, it wasn't unpleasant, the ingredients were excellent... it just wasn't as well-prepared as we'd hoped for. Chef Teodor (much younger than Nuno) seemed to be just going though the motions; there was no passion in his food. Favours were indistinct or muddy, corners were cut (eg 'glazed carrots' were plain boiled, fruit wasn't fully peeled) and, boy, were potatoes over-used! Every soup was potato soup; the 'fresh carrot' soup had added hints of carrot, the 'fresh fennel' soup had only added aniseeds, and the 'fresh cauliflower' soup had been shown a photograph of a cauliflower. Even a 'Quiche Lorraine' (classically eggs, cream and bacon, plus optional cheese) was padded with potato; sheesh! And if you're dishing up a succession of bland wispy gelatine-set savoury mousses, please don't try to dignify them as 'parfaits', or 'pates', or 'terrines'. So, meal after meal, we were left thinking: with a little more care and imagination, that could have been so much nicer. (The star of every lunch and dinner was waiter/sommelier Sasa, whose insightful comments on the wines he was serving were very much appreciated.) In summary, the cruise was a bit disappointing -- for us -- only because of the cookery. On the other hand, most of the other passengers seemed perfectly happy, so maybe you shouldn't pay too much attention to these remarks... unless food means as much to you as it does to us. Read Less
1 Helpful Vote
Sail Date: September 2018
We chose this cruise because my husband hadn't ever been to France and I hadn't been anywhere in France except Paris. From start to finish it was superb. The cruise director Darren made sure that everyone had all the ... Read More
We chose this cruise because my husband hadn't ever been to France and I hadn't been anywhere in France except Paris. From start to finish it was superb. The cruise director Darren made sure that everyone had all the information they needed to make the most of the trip, besides being unfailingly funny and truly solicitous of his guests' welfare and experience. The hotel manager Isztvan and his entire staff (sorry for misspellings) were also endlessly swift, efficient, smiling, and tireless. Our cabin steward, Gabriela, made sure that our cabin was always spotless, and we really appreciated her sense of humor when she put my husband's sunglasses on the towel dog she made for us one night. The chef Teo and his staff did a remarkable job of producing really wonderful food every two hours (Darren's phrase, not mine) with superb service at mealtimes and in the bar upstairs. I've crewed a sailboat with 14 people aboard as cook, deckhand, and general bottle washer and I know how hard it is to maintain the kind of standards we saw aboard the Liberte. Bravo. The sailing staff also was quick, efficient, and also endlessly pleasant when we saw them. We enjoyed the captains mightily, in particular Remi's (again, sorry for misspellings) technical talk toward the end of the cruise. Each of the guides the ship provided for our included tours and those hired was knowledgeable, competent, and funny. We enjoyed them all. This was our first cruise of any kind. It made believers of both of us - in this type of vacation and in Emerald and the Liberte in particular. We'll be back. Bon voyage - J Read Less
1 Helpful Vote
Sail Date: September 2018
The Emerald Liberte is just one year old and has lovely clean and uncluttered lines. The swimming pool is a big bonus and doubles as a cinema when the floor is slid over it. Service from the lovely young hard-working crew is amazing, all ... Read More
The Emerald Liberte is just one year old and has lovely clean and uncluttered lines. The swimming pool is a big bonus and doubles as a cinema when the floor is slid over it. Service from the lovely young hard-working crew is amazing, all overseen by Istevan the Hotel Manager who is a huge asset to Emerald Waterways. Everything runs incredibly smoothly because of his management - a true, gracious professional. The food is fantastic - consistently. The housekeeping team are wonderful and rooms are looked after well with an evening 'turn-down' service. I would say to those who have never been on a river cruise, remember that you are herded together with a lot of diverse folk in a limited space. You also have to enjoy being organised in a 'hi-de-hi campers' fashion. It's not for everyone and it's not for us again. Having said that, if you are thinking of a river cruise, I'm convinced you couldn't do better than Emerald Waterways - they have style. Read Less
Emerald Liberte Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.5 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0

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